App User Interface Needs Improvement 1/5
Why is your i-pad app user interface so difficult to use? Needs simplification.
I cannot believe you switched formats. Annoy navigate like the actual magazine. Please restore the previous version of the App or cancel my subscription!
Not a fan 1/5
The new format is so cumbersome and difficult to navigate. Definitely not an upgrade and they need to change things back or do something better.
Digital is nice 5/5
We worked with ZINIO to get app running. Works great now. Content and user interface is easy. Library and bookmark features we use often.
Got us set up 5/5
We had similar problem as many others—couldn’t access past or present F&W issues digitally. Called publisher, they referred us to ZinioPro. A few emails back and forth and we now have access to back issues and just got April issue on iPad. Zinio support staff very responsive and quick turnarounds. Glad to have F&W going again—let’s eat!
New app is horrendous 1/5
By d. ea
I had no trouble with the previous version but this app is horrible. I’ve literally never been able to use it because the sign in has NEVER WORKED despite the fact that I pay extra for an all-access subscription. Truly miserable.
Can't access my issues 1/5
By Tracy's Ipods
Consider the completion with BA, Saveur and their ease of access- as others have said, this is worthless. I don't have a user name or password- just used to upload from App Store. Lost a loyal 20plus year reader today.
Same problem as other users on iPad 1/5
After resetting my password and ensuring my login information was correct, all that I can view are old issues. The current March edition asks me to buy the magazine or subscribe. This is very annoying because I am a subscriber with issues populated through February. I'm quite disappointed, to say the least.
Don’t update if you value your existing library. 1/5
By digital subscriber 2001
Like many other subscribers, I also have lost access to my entire library of F&W.
I also called customer service to be informed an email with reset instructions would be sent. That didn’t happen. I called again and I was informed it would be escalated for assistance and I would be receiving another email with escalation details and reset steps.
I called a third time to which I was informed the previous email with the rest/escalation steps were to use the reset password “ password”.
I attempted to access with the rep on the phone to no success which then caused them to say “Since the update, all users no longer have access to their libraries”.
So how about an update or option to roll app back to prior version.
All we would like is access to our previous libraries. I have another year left on my account. If it’s not corrected, there will be no reason for a renewal.
Terrible Update...Downdate! 1/5
Zero access to anything! Just revert back to the perviously version! 😡
Long time user, app now useless 1/5
I have been using this app for as long as it has existed, as I moved overseas 11years ago. Last year it renewed automatically and when I was forced to update app, it never worked again. Restored purchases, deleted and reloaded app, nothing. Contacted app developers and Apple, and they each blamed it on the other. It’s trying to renew itself again and I am most certainly not going to allow that to happen. Too bad because it’s a beautiful magazine.
Crap App 1/5
I’ve lost all past issues in my library (YEARS worth!!!) and they are no restoring no matter how many times I’ve followed the “instructions “
And before you tell me to email you with my account number, I had years and YEARS worth under different subscription numbers than the one i have now! Why don’t you fix your system so it recognizes our user names?
This happened on ALL of my magazines that you took over!!
My Real Simple, my Health, my Travel & Leisure & my Shape. This is ridiculous
The new app could not be worse! 1/5
The old app worked perfectly and no problem, the new app that was updated the week of January 10th could not be worse and doesn’t work at all. Customer Service told me uninstall and reinstall and still doesn’t work! Now waiting for a new brilliant idea to see if we can get it to work.
I still can’t see my magazines, I have done EVERYTHING customer service has told me to do and no luck! I pay for a subscription to read the magazine on time, not back issues! The new app is a TOTAL DISASTER!
I have problems with People, Food and Wine & EatingWell and all three magazines committed the exact same error to hire Meredith Corporation for their new app. They should have stayed with the old app which worked perfectly!
Awful Update 1/5
This new app is awful. It is soo much trouble trying to login with my account. It seems to have disappeared after the update. This update stinks!
F&W UPDATE FLAWED 1/5
By Lori FM
The new app has to be flawed. Honestly, this has happened to me EVERY time I either get a new device, or F&W updates their app, - FOR YEARS!! I am a digital & print subscriber. Don’t tell me to contact you with my account information, etc, etc JUST FIX YOUR APP!!!!!!
After update account lost. 1/5
Garbage app. Recent update caused all issues downloaded to vanish. No longer recognizes my login and password. Appears to have been bought out by zinio and while the publisher sees my login and password. Zinio and The app does not.
I am no longer renewing because of lousy customer service!
lost access to previously purchased issues 1/5
After the app update, I no longer have access to my previously purchased issues. Additionally now I have to pay for an issues previously downloaded
Impossible to restore purchases in new version 1/5
Impossible to restore purchases in new version
Great content 5/5
Love this magazine!
They need to take a lesson from Bon Appétit/Epicurious and allow one to save recipes. This app is so hard to manage with no recipe downloads.
Updated app format is a step backwards 2/5
Use to be an avid reader of the app, now it’s become really frustrating as every time you click to the next page, a message appears on the top with “swipe up for reader view.” I don't need a pop up every time I swipe to a new page. Please make it stop! Can you please add a setting so we can turn off the message.
Great app, once you’re actually able to download with your digital account info. Only let me download one month and rest I would have to purchase. Still waiting to hear back from app customer service.Frustrating!
Do not like the new format 2/5
The new format of the app is absolutely horrible, all my favorite recipes went away, and I have 6 years worth of them stored! I am not sure whose idea it was , web news is annoying too , I would rather have the magazine with all its previous bells and whistles , favorites, page review, back button...
I’m just adding my voice to the chorus of disappointed food and wine app users. The app does not allow you to search - it only had duplicated copies of the magazine I already have a hardcopy of. Also, and this part is important, you cannot see reviews. Part of the reason why I bought the app is to read and share feedback. I can’t read the feedback when I go in through the browser and now I can’t see the feedback through the app. It seems pointless to have it at all.
A seriously crippled app 1/5
Of all of the apps I use, this one has to be the most limiting. Compared to the actual website, this app restricts you to just the magazine with limited functionality. Frankly you are better off going to the website unless you want an app that just takes up space.
Update. This app will not restore purchases and locks you out of sections. It’s a nightmare. Use the regular website as this app is useless.
Why do developers change apps that are working fine? 1/5
F&W updated their app, although I don’t see any difference. However, several of my older issues have disappeared and at least one newer issue is locked even though I paid for it. Tried to contact them through the help section of the app but they never replied.
Drops earlier issues 1/5
If you have had an extended subscription to F&W, DO NOT UPDATE! The new app dropped my access to about half my library. They say they’ll work on it, but it would be better to wait. Issues now do not seem to be truly downloaded, but exist only as links to their server. (What happens to the issues you already paid for if you stop your subscription?) This is second update I’ve been through with them where they’ve had this kind of screw-up. Makes you wonder why they pay so little attention to whether a new app really works before releasing it.
Concentrate on food and wine 1/5
I just downloaded this app so I could look for recipes, since you DO NOT ALLOW ME TO SEE ANYTHING AT THE WEBSITE IF I GO IN FROM MY BROWSER. The app doesn’t even offer me a search option, just a list of recent issues I can view. I have the print issues. I’ve been your customer for years. I have 2 suggestions, 1. Spend more money on a reliable firm to manage your website, website access, membership. 2. Concentrate on food and wine and less on swanning around the globe showing us how cool you are. Keep in mind, face the fact...you are unable to provide a working website or an acceptable app
New app is abysmal 1/5
Love the magazine and recipes, but the new app is abysmal. 1) They've removed the favorites/bookmark feature and now not only can I not mark recipes I want to make, but I've lost all my previously saved favorite recipes. 2) The app doesn’t remember where you left off reading the magazine and you have to hunt for it. 3) The app hangs on startup if there’s no internet connection or a weak one since it wants to load articles from the internet, even if you just want to read the magazine you’ve already downloaded. Very frustrating. I paid extra for the digital subscription, but this latest update makes me not want to do that again.
Do not update! 1/5
Horrible app support. I have a current digital subscription but I can not access any editions of the magazine after the update. I have contacted both Apple and Food and Wine but they just told me to contact the other.
New app does not work 1/5
Hard to navigate and does not allow access to downloaded issues when offline - not not worth cost
Not Like Most, and That’s Not Good 1/5
I just downloaded several magazine apps, and most view like regular books/magazines. Apparently, this one just had an update that made changes, changes that were not improvements. This one looks like the pages were just scanned in. There is an option to bring up a reading view, but it is annoying. Perhaps the negative feedback will encourage developers to design an actual reading app for this magazine.
Total bummer! 1/5
Before this recent update to “improve” this app, it worked just fine. I could download my latest issue every month. I could easily read my new issue or any of my (many) previously downloaded issues. It worked. Now, after spending 10 minutes with that little wheely thingy going round & round, I can’t get this app to open at all! TOTAL WASTE OF MONEY!!!
Dammit! New Update is Awful! 1/5
I wanted to keep my old issues of F&W, back to the initial launch of the app in 2010, many of which I refer to often. Thanks to this miserable new update, they are gone forever. When I clicked to restore purchases, it only went back to 2014. Please restore ALL of my purchases! Bring them back, or you will go the way of Gourmet!
New update very disappointing 1/5
This new update is the worst. Even though I restored my purchases, I can’t access any of them without having to pay again. I’ll be canceling my subscription if the bugs aren’t corrected!!
Access to Magazine 1/5
Today’s update locked out all my issues.. I subscribed through iTunes. I restored my purchases on the new APP to no avail. Must be run by idiots.. Cancelling subscription..
Can’t read the magazine on my phone 1/5
I guess I’ll just wait for the actual magazine to show up. Tells me to go to newsstand on my iPhone, it’s a discontinued app. Just keeps taking me to the instructions on how to download content
Cannot access my account no matter what I do. This app is useless. 1/5
By Want to bake
Cannot access my account no matter what I do. This app is useless.
Love the recipes 5/5
Love the recipes and the tie in with different countries, gets your head and stomach at the same time
In theory good, but... 1/5
I've been a print subscriber for years but can't -- even after repeated calls -- log in successfully and pull up the magazines. It wants me to purchase them or subscribe. Frustrating and maybe I should just delete the app and move on.
Awfully made 1/5
This app reads as though the magazine was literally scanned onto a digital screen. I expected this to be like any other magazine app where I could click on stories and easily read them. The print is too small and very difficult to understand.
The app keeps trying to make me pay again. It lets me log in but I have no access with out paying again. I called CS and they were no help and had crappy attitudes. She was more than happy to cancel my subscription.
Scanned Magazine 1/5
This app reads as though the magazine was literally scanned onto a digital screen. I expected this to be like any other magazine/newspaper app where you can click on stories and actually read them. The print is way too small and very difficult to read.
Love this foodie mag 4/5
By Apple Brown Betty
I've seen the magazine evolve and enjoy its articles and recipes
ugh.. for the app and the magazine 1/5
By Ms Sumida
impossible to use app, and the magazine is not much better..
What used to be a great informative magazine has turned into a mess of a layout complete with absurd recipes using tiny portions of obscure ingredients that will take you 3 weeks to hunt down only to realize how much you hate it. The articles and advertisements all look the same and lack sensibility. I have read this magazine on and off from day one, and will be canceling my subscription. When food becomes more about the ego of a chef and ingredients are simply meant to be manipulated into something borderline inedible it's time to find other sources.
Subscribed today 2/5
By X Jacob X
Was able to read current issue which was great. However, unable to access favorite recipes. Does not work at all. Disappointing because it was why I paid extra for digital access
Too exotic 2/5
The recipes are often composed of incongruous products
Can't access subscription 1/5
I can login but no matter what I do they want me to buy the issues even though I have print subscription.
I don't like it 2/5
The magazines are not free