Login errors 1/5
Used the app for three years with no issue. Last two months can’t login to the app. Tried resetting password and everything, still the same issue. Guess I will never have a chance to get raffles releases. Thanks footlocker for the situation and Terrible customer service.
Terrible App 1/5
This App is terrible I won’t be buying anything from footlocker any more!!!
Access denied 1/5
By tree nuts
I just tried to make an account but it said I was denied access. I am so mad could someone respond to this and fix this as soon as possible
No touch/Face ID = bad app 2/5
It’s not acceptable in 2019 to not offer touch or Face ID in an app from a major outlet. Making me sign in EVERY TIME is a big waste of time. Either allow the app to stay signed in or get with the times.
This app seems to have gotten worse. My VIP points aren’t reflected and also, there is no order history on the app. It’s just trash.
Update App ASAP 2/5
By WildLyfe Kicks
App doesn’t not support after you spent over $1400 , does not upload coupons or spending amount , logs me out every release date , and constantly crashing
Recently, Footlocker has been giving me trouble when looking up shoes. Although it works well when I'm not searing anything up. Can you please fix this.
Have purchased well over $800 worth of shoes and my VIP status shows $0 spent! Can never reserve hyped shoes and the only excuse CS can give me is “oh it’s a bug on our end” Trash
Yeezy raffles 1/5
By Jan Pana
This method of selling Yeezy’s is so stupid. Why do we have to enter a raffle with a low chance just to reserve a shoe? You make people who’ve never gotten a chance to get good shoes have a difficult time. I entered into 3 stores and had a 7 minute headstart and still lost, I even lost in the Champs app with the same 3 stores and 7 minute head start.
Fix it! 1/5
The app is trash! It never lets me sign in, it’s always saying invalid try again.
How can we score shoes when we can’t even get into the app.
Used shoes 3/5
I’m pretty convinced that you guys send me used shoes from when I order online. Or they’re fake because I truly don’t understand how my shoes go out that fast
Very FRUSTRATING 1/5
By X DADDYD X
I would give it a 0 out of 5 star if I could. App is horrible anymore and customer service is just as bad. None of them know how to fix my issue, neither does IT techs. Somehow my VIP number got switched on the app and instead of being PLATINUM VIP it shows me as VIP that has spent well over the amount to be PLATINUM. So now I don’t get my 9 minute head start I only get 6 minutes. Goodbye raffle wins. Please fix this issue. As I write this I’m on hold with a manager to try and fix this again for like the 10th time. Every time I am talking to them they get kicked out of the VIP system and can’t get logged back in. Worked great for first couple years. FOOTLOCKER why fix what isn’t broke with ur updates?
Signing In/Up 3/5
I have an account and recently I haven’t been able to get into it. I reset the password and have continued to try with no luck. Now I’m trying to sign up for a new one and it won’t let me set it up. The app works fine but when it comes to signing in or up, it’s horrible.
Won’t let me download the app without adding a payment method. Why though?? I can pay when I actually find something I want to buy.
Cant add to cart 1/5
Can not even add shoes to cart, how am I suppose to buy them? Website also does not work, edit shipping option take you to blank page, then the place order button does not work, called the customer service, tell me only IE works when ordering. HOW?? It’s 2019 we can only order from internet explorer???
Where the shoemojis at? Yall used to have them wassup?
Doesn’t work 1/5
Whatever I try it doesn’t want to work in any way.
This app knocks my socks off!
TERRIBLE APP 1/5
I have have this app for 3 years now and I am no longer able to log into my account and customer service is no. I spent over $2,100 on my VIP account which is 2,100 points and I can’t even receive any of the benefits. I’ve asked to create a new account so that I can have my points transferred customer service hasn’t even responded to me.
App needs help 1/5
I have been in this app for a while now and when I search for items it continuously loads with no images showing. Then it tells me that my access is denied. So frustrating.
Do developers read these? 2/5
It signs me out every day 😔
Never consistently update dollar amount spent 3/5
The app is a good idea because it keeps hyped releases fair. My only problem is when the app doesn’t update the total amount spent. I’m trying hard now to my get account corrected but no one at the company is responding to me via email and Twitter.
I don’t know who footlocker has designing their sites but it needs reevaluating... every time I attempt to log in thru the mobile site it says “error occurred” meanwhile when I log into the app it works fine then comes the best part when they have a promo code it doesn’t work in the app yet works on the mobile site... so I either have to sacrifice getting points for my account to use a promo code or either use my account and can’t get the discounted price. what a joke... also has an HUGE issue of showing inventory of items and don’t have them ordered a shirt that showed in full sizes only to get an email 2 days later saying they didn’t have my shirt available and had to refund me and get this the shirt STILL showed in full sizes on the site AFTER receiving that email... worst website and app from a business I’ve ever seen!
Can’t log in 1/5
It’s been over a month and I still can’t log in into my account and still no help!
By sd gangster
App is trash, always crashing on launch, straight garbage
Not just trash it’s super trash 1/5
By what the phuk
The app is slow as can be and never sends notifications even though I allowed the app notifications on my phone in the settings menu. Footlocker needs to get a better system ASAP
When it works 2/5
This app has all the potential to be great. But this app needs serious improvement. You login and and close the app and it just signs you out automatically and for what? Then when you try to sign in, 60% of the time it gives you a pop up saying try again.
This is the same thing that happens with the champs. If you use the launch locator and you can’t sign in. You can’t know the time you have left to find out if you pulled to get the shoe. Or if you won how will you know if you can’t sign in to the app? Fix this please!!!
Unable to Log In on iOS 1/5
App is crap. Still unable to log in using iOS. Gives me an error every time. As a result, can’t signup for launches/releases. Very frustrating!
The app doesn’t work at all 1/5
Please fix this app. I plan to buy some new shoes dropping this week and I won’t be buying them from Footlocker as the app doesn’t work at all. I couldn’t even write or email you guys about the issues because that feature doesn’t work either! I’ll be buying those shoes from Finish Line or Foot Action instead.
Highly Disappointed 1/5
The footlocker app is horribly designed, as it fails to be user friendly. I have been using the app for years to reserve shoes or simply shop, and the experience is always distasteful. More recently, the app logs me out every time I exit and is currently not letting me log in, which is a problem within itself, but also affects my ability to view the countdown and results of show reservations. I would really appreciate if Footlocker, who has an abundance of profit, would value its customers enough and get a better app.
App needs to be fixed 1/5
By As dard'
Every time I try to add something into my cart it always says there’s an error. Sometimes when I open the app it crashes and also the images won’t load.
This app is so ridiculous keeps kicking me out and everytime I sign in It says my pw is incorrect and I have to reset it to the same dam password.
Big company like this should be able to have s better app
Trash app 1/5
This app is trash. It doesn’t let you login to your account. You call customer service and they don’t do nothing about it.
Can’t purchase 5/5
The app is really disappointing. 1st off, ive never had anything that shows as available in store actually available in store. 2nd, I’ve never been able to complete a purchase using the app. I get all the way to the end, tap the submit button, and nothing.
I expect the basic functions of this app to work and they don’t.
Where's my Platinum Status 2/5
App is not reflecting my Platinum VIP status and thus I'm losing on the Valuable 3 minutes on the app reservation. Talked to someone in Customer Service which confirmed I am Platinum but the app is "having trouble reflecting" it.
I lost so many potential shoes... Which I wear not sell. Like always the resellers win
Why can’t I access my account through the app, but works fine on mobile and desktop fine.. this is frustrating at times. Please address and fix.
Dumb app 1/5
Terrible it freezes and shuts down when I click anything after “continue as guest” might be a scheme to get more people to create an account
model is required to obtain a value 1/5
By mid kid 83
every time i try to login the app i get (model is required to obtain a value) i’ve contacted customer care days ago and they put me on email hold the online site login is no better it say null pointer
“what is this?”
Customer services so terrible! 1/5
I would like to rate 0 star if i can! They canceled my order with it didn't pass their payment verification
process, as this process is confidential they are not authorized to
provide me with any details regarding the process or the cancellation
due to security concerns. As a result of this cancellation they will no
longer be accepting any further orders from me under any circumstances! While my purchase to nike.com was accepted same day with footlocker! It look like me did something illegal to them! I feeling so bad now!
Inconsistent experience 2/5
There is not a way to utilize gift cards through the mobile app, you’re required to use a computer at their website. My only other gripe which isn’t so much a mobile app issue as a database issue, dont advertise a shoe and size if it’s not available, this baits buyers into thinking you have it, then when adding it you get prompted that it’s out of stock. Even after 12+ hours of wait time to see if a batch job needed to run overnight, and it’s still the same experience.
Cannot use filter 1/5
I was looking for shoes using the filter, but the app never gave me results.
Please work on the app.
Won’t show anything 1/5
This app does not work. It does not show anything the page is just blank. Can’t view sneakers, clothes etc
Terrible app 1/5
This is app is simply terrible in all seriousness.
Worst App 1/5
By Shenere White
Absolutely the worst app have experience 2018/2019 I can’t never find what I’m searching for, it always say “ no results “ the old footlocker version was WAY better . Also when I order my VIP points does not appear within 48 hrs . This app needs some serious improvement!!!!!
Hate app and vip club 1/5
I’ve spent over 1000 in sneaker since joining this vip club the number that was giving I can’t assign to app and I have lost mad reward points not worth the headache and customer service even worst 5 calls and currently on hold for 14 min I guess they hope I hang up but no help car person a month ago said it was a system issue could take 2 weeks to fix waited a month and tried again nope still don’t work once was a loyal customer now will order directly from Nike now 17 min still on hold I’m done
Military discount option removed 1/5
By SMITH A.R.
Now that the military discount feature was disabled, this app is useless to me. This feature needs to be replaced ASAP.
Stop crying 😂 5/5
By nunya bizz
Look if you don’t spend at least $300 annually or don’t really ever shop there til it’s release time guess what, you ain’t getting the shoe more than likely. Shop their more often and put in the work to get the shoes want. It’s that simple. Talk in’ bout “I just won’t shop at FTL or it’s sister stores” lol. I hope you’re in my area and really go their with that. Love the app, love all the shoes I hit on. Stop being a cheap crybaby 🤷🏽♂️😂
I received the wrong shoes and it’s a struggle trying to get my money back. I was not given a return form and now it’s going to take 24 hours just for a return form through the email. Also I’ve been told they don’t have my shoes in stock so I can’t even get the pair of shoes I originally ordered. Right now I am very heated and angry with this company and can say that I refuse to spend any money there any more.
Something wrong needs to be fixed 1/5
By NoOogah lzoOozah
What’s wrong with Footlocker; they can't handle the online service?!!! Neither the app nor the website works properly. Both the app and the website keep failing to sign in then to purchase.