I don’t understand 1/5
I don’t understand how a company this large with so many resources can put out an app that is beyond garbage. I honestly have shopped at other shoe sites because of the need to login every time I open this app. I understand it takes time time fix bugs but this isn’t beyond that, this is ineptitude. Close the app or fix it. Please
Several basic links don't work, especially when filtering. Pretty annoying. Also, the app is very limited in capabilities. I couldn't even check my order status through the app. I'm having these issues outside of the limited release window.
It won’t let me make an account 1/5
I’m trying to make an account but it won’t let me. I even did the robot test.
The App is Trash!! 1/5
This app is terrible, on release dates all you get is blank screens! It sends you notifications and when you tap on it you get nothing!! SNKRS app is where I buy new release Nike products from, much faster and better success! I spend a lot of money with FootLocker, this app is no help at all!! This app really needs to be redeveloped!!
This app is trash 1/5
Every time there is a new release the app crashes so even if you are trying to get that release or not there is no point in getting on. Also I have to sign in almost every time I open the app
App Crashes Daily 1/5
By far the worst sneaker app. Crashes daily or states request failed.
The app is garbage it doesn’t let you create an account or anything and it gives you the run around they really need to do better your better off just going in the store
App issues 1/5
By MF QUAN
First of all I have been a fan of Footlocker and always shop there for my shoe needs. This app has some issues with the VIP system. I recently (2/14/19) downloaded the app while in the footlocker store for a head start reserve on a release. I did everything as directed, the employee helped me input whatever number or code to register and I thought all was fine. I made my purchase that day and left. Now upon picking up the sneakers I reserved and trying to use the coupon I thought I was entitled to is when I ran into the errors. My app will not display my VIP status but shows up on the in store computer. Very confused, I removed and reinstalled the app and still same problem. The employee at the store said I was entitled to a $20 discount on my next purchase of $50 or more but it does not show on my app. Everybody else in line that day used there phones to receive the coupon code I was also entitled to. By no means is $15 off a reason to bicker but my issue is I was entitled to this as well but because of the app not allowing me to become a VIP member until AFTER I left the store is surely an eye opener. When I open the app the option to become a VIP member is displayed but when I click it, it just says congratulations and freezes or an error occurred message shows. I believe the app needs some sorting out at least mine does.
Whether I’m on the app or the actual website, every time I try to look for kids sneakers I either get a message that no items were found, or two items come up. Women’s and men’s search is fine, it’s just kids.
Help please 1/5
Can someone please explain how to remove an item in your cart? I cant purchase anything without having to purchase unwanted items in my shopping cart. Any help is appreciated. I just spent 30 min on phone with customer service and they advised me to uninstall and reinstall. I did that and items are still in my cart
Request unable 1/5
Idk if im the only one experiencing this but for month i cant seem to access the content of the app.. i redownloaded it multiple times but it keep saying request unable whenever i try to shop through the app.
Terrible app & company 1/5
like everyone else, it’s impossible to reserve shoes b/c of bots. app always crashes etc etc. customer service is trash & unhelpful.
The App Is Trash! 1/5
By I Buy Shoes
Complete trash! I hate this app! It always malfunctions or has an error when your trying to make a purchase. On the app or from the website. Deleting and never downloading again.
Fix this app 1/5
This is a trash app y’all need to fix it or take this down
Disappointing App and Website 1/5
By Anchored to the navy
Nearly impossible to buy launch day shoes even if you click on them right as the ball drops. It’s 2019 but you don’t require purchase captchas to weed out bots, come on. Also two minutes later the entire app crashes from all the demand meaning even your servers are trash. What’s the point of trying to spend money with your company when all you do is cater to resell bots. Also your launch reservation is confusing and still doesn’t verify if people are real or not when making reservations. In addition applying discounts is confusing and your shipping speed is horrendous.
Horrible app 1/5
By Dame Sr
Horrible app! Has way to many issues. Creating an account is one and processing orders is another. Another outlet to get shoes should be used.
THIS APP USED TO BE GOOD 1/5
As I said it used to be good, I don’t normally write app reviews but it pains me that this app still doesn’t allow me to properly sign into my account to check my member rewards status I have to go to the actual website to do something that the APPLICATION RUNNING Should allow me to do... and to make matters worse there’s still no proper way to stop scalpers from using a bot to grab up all the sneakers when I only want one DS Pair, I mine as well wear slippers and vans again because those the only things you can purchase from there without getting hassled
By Mm mhmm
Tried signing up 3 different times with 3 different emails and none of them received the ‘validation code’. How the hell am I suppose to use the app.
App updates all the time and it is a blessing when the one time it kept me logged in! Every time I have to log in, which means good luck trying to check out without resetting the password every time.
This is a horrible app & company
The app and website are trash!
App needs a lot of work. 1/5
The app works poorly. Won’t even let me log in to my account. Works fine on a web browser with same credentials but will not let me sign in on app.
Log in 3/5
By Chan Gooners
Why would I have to type in id and password every single time that I open the app? Is there a way to save them?
Bug needs fixed 1/5
I literally can’t sign in to the app it says request failed
Is the app down? 1/5
Why does it sign me out at its own accord?
Compelled to Write this 1/5
Horrible App, company doesn’t seem to be much better. Could not register my VIP number, app says it’s invalid (it isn’t), received no help from Customer Service via email (no reply) . No help over the phone (over two hours total wait time through calls over two days). No replies to tweets or DM. At this point I’m starting to think this is personal, or do you guys provide this level of customer service to all your customers?
Can’t even sign in 1/5
By Manny tran
I can’t even sign in because the captcha isn’t popping up. Ergo, I can’t reserve and shoes to but. I have a bot that works on other sites but fix this i’m losing out on money here.
I thought the website was bad so i got the app. Cant even login. Just get error message. Complete trash. Dont download.
Need to be fixed 1/5
It’s been two months since I haven’t been able to place an order reason why, I tried to use a promo code on an item that was eligible for promo code but app wouldn’t let me purchase so I emailed customer service about the issue but their reply was too late, the promo code expired and I’ve tried MULTIPLE times trying to remove the code but it’s still there! And it’s preventing me from placing my order, I had other codes that expired that I never had a chance to use on the app, the old version of the app was way better they should bring back purchase online pick up at store, ship items to store, and add items in your wishlist! I hate this app I’m thinking about deactivating my account and still no word from customer services it’s really frustrating!!!!
Log in error 1/5
I can’t log in! It keeps saying request failed! Please fix it!!!
Cannot Sign in!!! 1/5
By Calvin C!
I cannot sign in to my account on the app. Customer service offers no technical support at all. I get a “request failed” error when inputting my password. I also get “captcha needs to be solved” but no captcha is displayed. All of this happened out of nowhere. The other two foot site apps allow me to sign in with no issue. Please advise!
I downloaded the app not only to look at shoes but also the shoemojis. I looked and they aren’t there
Trash. Last 3 releases I’ve been unable to reserve a pair. Attempted to try to reserve for countdown and can’t add a store.
I can’t click on a nearby retailer. What’s the point of being a platinum member or even having head starts? How early do you have to reserve a pair?
Doesn’t make any sense.
Issue with Captcha 1/5
Can’t sign into app. Getting message that Captcha needs to be solved first but it’s not showing up.
Sooo I’m having the HARDEST time ordering off your app... it doesn’t allow me to add to my cart.. there’s some glitch in the system because I’ve had similar issues and had to order at the store🤨🤨 can this be fixed.. I spend a lot at footlocker.. very disappointed...
I can’t open my app.. it’s been two days now and it’s still spinning but it won’t open..
Can’t add to my cart.. saying ecaptcha needs to be marked but there isn’t one to chk to say I’m not a robot.. logged out of app went online could only add 1 pair of shoes and the second its saying I can’t get confirmation until I receive an email.. haven’t chkd out yet.. I spend lots of money at footlocker this is a shame!!
Platinum Account 1/5
Once the update came out my VIP platinum account completely disappeared . No where to be found . They told me I have to start over and now no points can even be added to my account . Customer service is completely helpless . App is trash .
It’s trash 1/5
I tried four times to buy Aj 1. It always said I am sorry we have trouble already please tried it later. And you must be lucky enough to add your sneakers to the cart and check it out. Can somebody fix the problem and make the website normally? Jan 24 2019 Footlocker sent me an email about the new release AJ 1 and I clicked it in morning and the page or sneaker was no available? What’s wrong with the App and the website?
Can't Login 1/5
By discount sushi
Every time I have tried to login for the last couple of months I get the error, "Captcha needs to be solved before user can login." A Captcha doesn't appear, so there is nothing to solve.
I have reinstalled the app multiple times and tried again after it has updated. Made sure that I could login through the website. Nothing works. Deleting the app and never bothering with it again.
Poor customer service 1/5
This app has an issue with my account and won’t let me sign in. Also, when I try to change my password, it gives me this “couldn’t find 3 letter country code for XL” message. I called up and the response I got was “try again in 20 minutes” and obviously nothing worked. After the lady said that she hung up and that was it.
I can't even use app 1/5
It won't me log in to see my orders just throws random error which makes no sense even tho I can log into my account with web version
Can’t log into my account 1/5
The app is bad. I can never log in to my account and I can’t use my VIP rewards. I am a loyal customer and I buy most of my shoes and clothing from footlocker so I can get rewards but I can’t even use them, they are beginning to expire so I’m essentially losing money.
So slow 1/5
It takes so loooooooong to download!!!!
request failed when I sign in the app 1/5
After updating the app, I can no longer log in the app with my account. I can only sign in online on the website. When can you stuff fix this problem!??
Can’t sign in / can’t continue as a guest 1/5
When trying to sign in I’m having a server request issue every time I try,I’m more than sure that’s my correct account info since I created it on the webpage.
When I try to continue as a guest I can’t find ANY result of ANYTHING... definitely the app isn’t connected to the server ,it doesn’t bring any results, I don’t know how can someone rate this app more than 1 star
BAD APP 1/5
Again BAD APP
Won’t let me log in 1/5
By Light skin g
Won’t let me log in. Says request failed and then kicks me out. App worked great for a month. Now it’s been failing for a month. Hopefully they update soon.
Unnecessary update iOS 1/5
By Nam Ngo
Many people are using early iOS11.3. I will remove this app instead I update my iOS.
Cannot order 1/5
I keep getting a request failed message every time I try to add something to my cart. Please fix as I would like to order!
Been 2 months and still unable to login from the app. Complaining about “captcha needs to be solved before logging in “ but there isn’t any captcha to solve. Really great design at this rate should be fixed by 2020