Turn Back 1/5
The new switch to GLX has made it almost impossible to target upcoming releases for shoes. The old “Footlocker only” at least let you get in early & start the waiting game. Now you get in last minute & lose points just to try..... Trash. This forced me to add SNKRS, Goat & StockX. Way to drive people away😡
Absolute garbage app 1/5
Foot Locker should be embarrassed of this new app. I wish I could give this a zero stars rating. It simply is terrible. Can’t reserve shoes now. The rewards program is overpriced crap or “sold out”. How do you sell out of your own gift cards? Horrible experience when calling customer support. I got the basic, “yeah we know it doesn’t work. Have a great day.” I used to really like your app and shop frequently. I will not use this app any longer.
New update is trash 1/5
I have attempted to call customer service but they don’t know how to fix it and won’t escalate so it can be fixed. So not only is your app now trash your customer service is too? Not a good look for footlocker. Shopping elsewhere until footlocker can get it right. Developers need to do a better job at updates and releases.
ALL THE ONE STAR REVIEWS ARE TRUE 1/5
I ordered some shoes.
It took the funds.
6. Hours. Later.
I get a email from footlocker ....
Your order has been canceled for insufficient funds.
Like what. . I waited 2 weeks ... because my bank
Said it wasn't cancelled. But footlocker cancel at mid process
Flx is trash got rid of the old rewards when buying shoes points are basically just for headstarts on shoes and it’s very hard to hit releases now
Doesn’t load searched items 1/5
By Pro Pack99
App is trash, needs bug fixes. Slow loading, sometimes doesn’t load at all when i search items
Can’t reserve 1/5
This app is terrible always a problem and now can’t reserve shoes what’s going on?!!
I have made two orders and both have been cancelled 1/5
I ordered two pairs one from the app and another from the website and two weeks passed. I got notified both got cancelled because they were out of stock. I mean WHY would you put something in stock and when you buy it two weeks later it says they don’t have it. Not. Buying. Again.
Unable to make purchases 1/5
By E Dimples
What’s the point of having the app if I can’t purchase anything? This is crap!!!
I’ve been a member for over 15 years. The app always logs me out when new releases drop and it never sends me notifications. Lags and is slow!!
Please Fix This 4/5
It’s a great app and I love it, but when I shop for shoes there are filters that I can’t remove. I try to remove them and it just does nothing. For example: I make the filter mens shoes, but they have toddlers, preschoolers, and women’s shoes. I love this app, but this is really annoying. Please fix this. Thanks.
By Green platypus
Can’t reserve shoes anymore, don’t even know where to start. Terrible update!
Not helpful 1/5
You can’t apply military discounts and when I go to the site to do it that doesn’t work either. Size charts also don’t load. You can’t save for later on the app you have to log in online to do it. It’s just a lot of work.
The update broke the app.
It’s harder to reserve a shoe now. It was easier with the old app. You were able to go on a week before the release and they had all the shoes you could reserve for the upcoming release.
Signing up 1/5
I got this app last week and I created an account but when it tells me to punch in a verification code I check my email for the code and it never comes even when I tell it to resend and it doesn’t resend on iMessage either. I’m giving this app 1 star until they help me or fix this glitch
Bring the old version back! I hate the new version.
Come on! 1/5
By Mike d the don
The app doesn’t work 75% of time. I cannot log on.
Release methods 1/5
By Fruit ninja 24!
The apps release methods are awful. There was a glitch in the system today that resulted in me or anyone else with an iPhone not being able to confirm their reservation on the OFF WHITE JORDAN 5. A super rare shoe I couldn’t wait to get my hands on. The customer service team was well aware of the problem and made no effort to fix it. So far this new update has treated me and many other horribly.
Flx 👎🏼 1/5
The changeover to flx solves none of the consumer end issues with the previous version that i could tell. Deleting the footapps from
App is garage 1/5
This app is non sense they always have an issue and you can never log in. Waste of time downloading this app, I would not recommend it to anyone.
By Sneaker Savage Joe
Used my points for the reserve and they are now gone. Resubmitted but with no points. Customer service told me I’m just going to have to miss the release and refused to give me back my points. MY POINTS! I spent thousands on merch with this company only to be told too bad? They stole my points and have not resolved. What happened to FootLocker?
By loose every release
Horrible app, every release this thing crashes. Failed try again later annoying
One of the worst things they could of possibly done. I know I’m shopping at Hibbett now.
I updated my app and tried this whole point system out. So far The layout is nice but the points system is weird and very glitchy. I submitted a entry and put up all my points about 4500 worth of points for a couple release this week and I check my app today and my entry’s are gone along with the points that I put up. I don’t understand what happened but I had to re submit my entry but with no points.. not happy at all about this new system
New version is hot garbage (Feb 2020) since update this app has been unusable! Keep getting “Request Failed” anywhere I go on the app! Please Fix ASAP!
Good concept, but needs work, please listen to the users 3/5
By Thumb Master
- having all points/rewards consolidated to one user profile is overall the best part of this rollout
- the points system for rewards & head-starts needs improvement, most users will only use points for the head-starts if there isn’t an easier way to get points vs spending a ton of money...please keep in mind, your average consumer doesn’t have the disposable income required to keep up with your current system
- on the “release” calendar, it would be nice to be able to choose a filter that filters out the releases that will “not”be in my area so I don’t have to click on each item only to be disappointed that the search results return nothing for my location
Can’t put in reservations for off white 5’s for Allstar weekend.... 2/5
The new app is different I will say but when I can’t put down a reservation for what I actually want it’s kinda crazy....The off white Jordan 5 reservations opened this morning 2/9 and says you can put a reservation in until 2/14. No luck though I am in Chicago and it tells me there are no locations within a 100 mile radius. I am literally 15 minutes from the main store they are releasing the shoes at. I hope you guys take the time to fix these bugs and help the little people out we would like some wins too! For now I my rating would have to be at a 2 out of 5 until we get some consistency.
FLX program is broken and trash 1/5
The previous version wasn’t perfect by far. But the latest one is just complete trash. Can’t migrate my account to this trash FLX thing. Keep getting “addressData cannot be null” error. Without it you can’t get headstarts. Customer care is unresponsive. I’m done with y’all. Uninstalled all footlocker, Footaction and champs apps.
This new Flx system is S#%^ 1/5
By Ur doily
You spend money and never receive any flx after items shipped. App is super bugged out. Then they pull all your gift cards once you join the dumb system. I’m done with footlocker. This was a complete cash grab. Beware!!
FLX program a scam. Trying to stop resellers? Lol more like helping
App Doesn’t Let You Login 1/5
This app is true garbage
Please fix bugs and servers and lagging 1/5
Footlocker please make better servers it’s always saying sorry server not found you guys are a billion dollar company and can’t even fix your website and it’s always been laggy
Trash company 1/5
Trash service trash employees trash company
They ruin the app with the update
FLX = piece of 💩 1/5
The worst choice y’all ever could of made was going to this FLX app. I hope a lawyer open up a class action lawsuit for the data breaches and and everything that y’all have done to wrong a customer and you’ll lose money. CS are unable to resolve any issues that customers have. Why would you launch a system without all data being transferred first?? There is releases happening that you are excluding your dedicated customers from that release.
VIP Upgrade fails 1/5
Continue getting “Parameter addressData cannot be null” message when trying to login and upgrade to new VIP program FLX. All my profile data is pre-populated except for phone number and zip code. Get the error message stated above after filling in missing info for profile.
Can’t never log in 1/5
When I lunch the app it never lets me login and when I continued as a guest it never loads any of the pages what’s so ever
Flx is terrible and only helps resellers 1/5
Needing to pay for headstarts is insane. And now we don’t even get our coupons because our money goes all to headstarts. Bring back the old footlocker!
Reservation is so bad now 1/5
Mainly got this app for reservations and the one thing i needed this app for got messed up after this update before All Star Weekend. I thought it was me who was having trouble reserving sneakers but after reading the comments i saw it wasn’t just me. It says to reserve before a certain date but when you tap on the shoe it just says no store near you will sell the shoe and to check back later even though the reservation has been open.
FOOTLOCKER EQUALS GREED 1/5
This new footlocker FLX app is trash. Points that have been accumulated don’t appear. Friend referrals is a way to gather points in order to earn head starts yet none ever appeared. Forget calling FLX department because they don’t know what the heck they are doing. They’ll just keep you on hold for 40 odd plus minutes and transfer you call to one another until you hang up. I used to love shopping at footlocker Especially on the app. It was a way to get the hottest shoes without dealing with the lines or bots. All that doesn’t matter anymore. What makes it worst is this faulty app is pushed before all star week which is known for having some of the hottest shoes of the year. Now I think I should just stick to sketchers or crocs bc buying shoes shouldn’t be this stressful. I will not promote your business anymore and will find better alternatives...
The app never works 1/5
This app will work once a month than the rest of the times it doesn’t let you shop it just gives you an error screen
I have problems using the lauch
Awful FLX 1/5
By J Marzula
The FLX app is terrible. Just a cash cow for the company and throwing customers by the wayside. Won’t shop here until things change back.
By Will Boh
the app is trash now
they're making us pay for headstarts and we lose the points whether we win or lose the shoe
FLX Program 1/5
Footlocker, Champs, footaction have yet again changed their rewards programming ... for the worst!!! A week ahead of some of the hottest sneaker drops of the year - they erased all VIP loyalty reward points. So if you’d spent thousands with their companies for the past year you are now on equal playing field with people who are not loyal to their companies. You now have to pay for head starts to try to get exclusive launches. The apps are extremely glitchy and just trash. Very disappointed to say the least. 0/5 is what I really meant.
Bring the old app back this update and flux stuff is trash
Not a good look 1/5
Nothing about this flx is a good thing at all and needs to be done away with. Change it back.
App is terrible now 1/5
Go back to old system. FLX is robbing everyone