By grad night
The best app for affordable fashion by F21
Checkout needs improving 1/5
Tried to retrieve my password. I never changed it so don’t understand why my old one wasn’t working. Checked all folders. Never received the change password notification. So, attempted to do guest checkout. Couldn’t bc it said I was an existing user! Had to use a different email. Then threw me out bc my session timed out. Spent 30 minutes trying to make a simple online order.
Dont even bother with the app 1/5
By Great & Simple App!
Cancelled my order over 5 times and blamed my card/billing address. No rep helped, i lost my codes that i got for discounts and they didn’t give me another one to redeem my same discount price. My shipping and billing address was correct , it’s annoying because just like any bank account the pending transactions don’t clear right away, the app is not reliable at all!
Latest version is buggy 1/5
Order history is broken. Pls fix
Order history does not work 1/5
By Chicago rater
Even when signed in, the order history is not visible.
Purchase issues! 1/5
By Jen MG68
Tried buying clothes and tried to process payment and keeps getting denied!
Something wrong with their system and this is so ANNOYING!!!!
Waste of my time!!!
Plus size 1/5
Seriously forever21, make the same stuff you do for women’s in the plus size too! Not a bunch to choose from when shopping plus, and the women’s have more options and I think plus women should have the same options too.
Not having my size available is what i don't like i would buy more but either the color is not available or the size is not available. Then i end up paying more online then in the store the same shirt cost 1 dollar in the store and its 3.99 on line or more
False discount codes and failing to log in app 1/5
Worst app I’ve had in my life. Worst FALSE experience trying to redeem coupon discounts that were promised if I downloaded the app! Now you have myInfo so you can in a date me with advertisements through email and text!! I also tried to track my shipment and it keeps telling me I’m logging in wrong and this company is disgusting.. I will NEVER order from it again.
Great prices and fit 5/5
The app is not allowing me to check my order status. I keep getting a error message. I’ve tried deleting app and reinstalling, I’ve tried logging out and back in, still nothing. The app is also showing an Extra 50 off coupon code for all items when in fact this is false. Please fix the app.
Forever 21 5/5
I absolutely love using the Forever 21 App it’s so easy to order from and the shipping is fast
I love the sales and always can find something new exciting
Keep me turning off
This app steals 1/5
Terrible it sucked took my money….
Very hard to navigate and shop on the app. Id prefer to just go to the website instead. Also, I’ve had a forwver21 credit card for well over 3 years now and never received it one coupon or discount point.
It promised 20% off if I signed up for text but I didn’t get it! So let me go cancel that!
0 stars i can’t even pay my bill through your app because i have the yellow card smfh 1/5
I hate this app
Fix Issues with Address 1/5
My address is verified but I can’t check out. It gives me an error. No wonder this store is losing business it’s impossible to shop
Worst store for returns during Christmas- never will purchase from this store again! 1/5
Horrible customer service for returns or exchanges during Christmas time. Lost me as a customer!
Too many notices.
Code unusable 1/5
Downloaded the app and signed up for email, both on the promise of getting % off. Neither worked nor did a host of other codes. I reluctantly placed my order but it’ll FOR SURE be the last. Deleting app and blocking email. Shady!
Great, online service 4/5
Great, online service
So easy!! 5/5
I normally don’t like buying clothes online, but this app was so easy! There’s always a sale going on, they add new clothes daily, and orders don’t take too long. However, I think they should make adding discounts easier. Besides that, love this!
Fast easy checkout and delivery each and every time !
App rating 1/5
Terrible; wont allow me to buy as a guest. And does not accept my email and password info. I am disgusted after many tries! Ina mininsohn
Pick up at store 1/5
Nothing is ever available to purchase online and pick up in store.
Couldn’t use my rewards discount 4/5
I shop from F21 a lot but this is not the first time I am not able to use my rewards discount at checkout
Codes never work 1/5
I had a 20 percent off that I got when I signed up for texts and the app refused to recognize it. So frustrating!
Rating Forever 21 in general 1/5
Your customer service is not helpful!!! Not at all! Thanks a lot for promising express shipping and not actually providing it!!!
Filters / settings need work 3/5
Let the user set a pick up store or preferably mutuale nearby stores from Settings. It should still be setable even if the item is not available for pickup.
Better yet, allow the user to filter by shipping options. I want to be able to see only items available in-store.
good stuff! 4/5
they have good and stylish stuff!
Gifts for my grand daughter 1/5
Bought two cargo pants and a jacket for my grand daughter. The cargo pants are plastic and there is a hole in the pocket of the jacket.
Gift card 3/5
It doesn’t allow me to use my forever 21 gift card anymore on the app like it used to it always says invalid
Failed to take a gift card 3/5
By Market Check
I had to cancel an order and then upon resubmission, was not able to redeem a gift card nor used.
Additionally, any promos on site or app were not applied …reading code not applied.
As a result of this…. I have to personally call to remedy.
Sale isn’t a sale 1/5
There are some offer only available for app purchases however, most of the time those offers do not work or, the items are out of stock. I wish you can click on an offer to see qualifying items . As of right now there is no way to figure out which items are on sale and which items are not eligible for discount. Very disappointed.
Discount code 4/5
Every time I go to use a discount code that is sent to me in an email it will not apply to the purchase even though I’m doing everything it says to do.
Lost/Missing Package 1/5
I made an order online, who ever they use to deliver packages doesn’t not know how to do their job. I never found the package and Forever 21 won’t take responsibility for it. If you going to deliver make sure you do your job right.
Extra 50 nope 1/5
I was told on the forever21 website that you can get an extra 50%off downloading and using the app and the code appextra50 did not work!
Discount codes invalid 1/5
By Odara Akila
Not able to use discount codes on line or app
Makes shopping easy 5/5
Forever 21 had the size color and materials I wanted, when noone else did.
Changed discount code 2/5
1. Removed items in cart after a day.
2. Lost the discount code I had entered in the cart during order completion when I created an account. Had to re- enter the code.
3. Link in promotional text does not get automatically entered into cart when clicked over to the app.
4. Search engine not good.
Love this store. It’s my first time shopping online with you. But your app could use a few major upgrades. Right now I’m typing this message and don’t see the words just the cursor moving. So probably a lot of typos
Los amo!!! 5/5
No puedo dejar de comprar, todo me llega a tiempo y hermoso. Gracias!!!
Best offers 5/5
By manuel la firma
Good quality stuff
Don’t waste time with the App 1/5
By char a r
I had a order set up and decided to get the app for the discount advertised on the banner ad. They were sale which should have worked, but the discount wasn’t accepted. Waste of time.