Can’t find items 2/5
I wanna buy underwear or bras and whenever I try to search it up says that there are no items found by that search suggestion. Like I try other key words and nothing.
Inside to App 5/5
By Roxy4 God
I shopped inside store in Chino Hills Ca .
Isabella was great help! Knowledgeable friendly and now I have all the pieces I want in the way free shipping.
App is super easy and the reminder email helpful in our busy lives! Can’t wait to shop more!
no way to unsubscribe
REMEDIAL CUSTOMER SERVICE 1/5
I placed an order and received an email regarding order confirmation. An hour later I received another email that my order was on hold. I contacted Forever 21 customer service and the FIRST rep says MY bank declined the order possibly as fraud. I contact my bank and I’m told no the order is pending and should clear my account within a few days. I call forever 21 back and the SECOND rep is out right disrespectful, not allowing me to talk or ask questions and not listening. After being annoyed I asked her after the call will I get to leave a customer survey and her smart remark was “you’re already on the phone with customer service” that let me know her dumb self was not actually listening to me. She provided extremely poor customer service skills and showed no empathy at all. Again I was not yelling or swearing so she could’ve at least attempted to assist me in either canceling the order or trying to figure out why my order was on hold or “rejected”.
Unable to post reviews on purchases 1/5
I am unable to post reviews on purchases. Clothes do not come true to size be careful when purchasing from here. Clothes come either too huge or mostly tiny. It’s like ordering from wish. Not worth the cost in that case go to Shein they have better control of their sizes
First Time Buyers 5/5
By Bea's Reading n Learning
just ordered some things
Forever 21 5/5
great set up! Super easy to scroll and find what you are looking for
Absolutely horrible 1/5
By love ya 💕
They lie about their shipping. I paid almost $13 for express shipping for them to say that it’s going to come in five days. I will never be shopping from them again they are horrible and they stay in their clothes are trash. 😡😡😡😡👊🏿👊🏿👊🏿👊🏿 I want my money back.
This is gonna be my go to spot all summer 🔥🔥💯 5/5
Final sales aren’t mentioned 3/5
By The old instagram was better
The app doesn’t inform you that an item is “final sale” until after being purchased. That seems completely unfair, especially if the item ordered doesn’t fit. Then that’s just money waisted down the drain. I understand that some items are final sale, but I think that should be stated next to the item before purchase.
Super easy using app 5/5
Just add credit
Porque no puedo entrar a mi cuenta dice que mi correo electrónico o contraseña es incorrecto 1/5
By jodanse idiotas
Es muy mala esa aplicación
1) you won’t let me order as a guest Bc my email is already enrolled
2) I can’t remember my PW but when I attempt to reset, the email is never received
3) if you are enrolled, you are absolutely not allowed to check out as a guest
4) you can’t find a form to speak to a customer service rep- i don’t have an order # Bc I can’t actually place an order. An article about resetting my PW isn’t helpful. I’ve already tried that
5) in conclusion, now I recall why I haven’t ordered from you in forever.
Negative if I could 1/5
Terrible app and website. None of the discount codes ever work, everything is constantly glitching. Who hired your app developer or website developer? They should all be fired, as well as all your “customer service” people.
Good but a few issues 3/5
By Whimaical Pixie
The app works okay but I’ve had a few issues. For example, it’s not always possible to see multiple images of a product - when I click the arrow to scroll from one image to the next, nothing happens - and the search facility doesn’t always work properly either.
Useless App 1/5
After changing my password several times to try to log in, I am still not able to. I tried clicking on the “ help and support” icon and of course, doesn’t work, however, all the other icons work just not the help and support. I called the customer service to find the issue with logging in and was told I would be sent a link and I’ve still not received the link. What a waste!
Pictures won't load 1/5
Pictures of items won't load and most categories say "no products meet this description".
NEVER shop Forever 21 online - so hard to get refund 1/5
I am DONE shopping at Forever 21. I ordered some stuff online, a lot of which was too small. I followed the return instructions and chose to return in store so that I wouldn’t have to pay the $5 shipping fee. I drove 30 minutes to the nearest Forever 21 to be told that I can’t return the money to my card because I used Apple Pay. I could only get store credit. Over $70 of money that I needed back. This is the second time this has happened to me! Thankfully the first time they figured it out. This time they did not. Called customer service and they are making me pay $5 shipping fee to send it back. Ridiculous. If you think you might need to return some items, DO NOT shop Forever 21
Horrible app 1/5
Their app is horrible. It keeps on freezing. It won’t let you log in. It won’t let you access the app since it’s always stuck.
Me encanta 5/5
Me encanta Forever 21 la calidad y precio de sus prendas es excelente , deberían mejorar las guías de tallas porque aveces no se sabe bien !
Forever 21 review 5/5
By aishan e.
They delivered 6 of my clothes on time in perfect condition I’m definitely Ordering from here again
Affordable fashion! 5/5
I love F21. I always shop there because I want to look trendy. The prices are very affordable and quality is great. My favorite store :)
Only because I’ll purchase something & I’ll wait days for it to ship only for it to be sold out after I’ve bought it? This has happened more than once.
Best clothes 5/5
Useless Contact Options 1/5
By 👎🏻 Annoyed
Chat option does NOT work. Ineffective link.
Email option does NOT work. Unmonitored address.
Not everyone has time to sit on hold for 30 minutes for a representative. Disappointing!
Unable to use my discount code 1/5
By Pameler Jay
I used customer service and the issue still wasn’t resolved. I had two VALID codes, one was on the website and the other one you receive by downloading the app and both did not work. Very frustrating
never received my clothes 1/5
By Natiya Guidry
Never received my clothes
waited so long to receive the wrong order smh
By synatra powell
When I tried to search and pressed done I would load but nothing would come up
WORST customer service 1/5
AWFUL CUSTOMER SERVICE
Shopping Is bae 5/5
By J Villan
Let’s me be honest! I love using the forever 21 mobile app! If I need a quick tip for a any occasion I can shop while I’m cooking dinner for the family or waiting in line at the grocery store. Love it!
love this great app really good 5/5
Cramped and confusing 2/5
By emma beckman
UX is awful. Took me a good five minutes to find the swim wear section because the menu button is hidden in the very top left corner. Also took me twenty minutes to figure out how to redeem my gift card. I even went to the FAQ to see how to redeem it inside the app but had no luck. Turns out I need to tap the price while inside the Bolt application for placing my order(!?). So unnecessarily frustrating
I still don’t have the clothes yet and still waiting
I can’t place orders! 2/5
Ever since I updated the app, I can’t places orders! It asks for my forever 21 card’s exp date which my card does not have
Muy mal lo que la localización 2/5
By esto esuna mamada
Esta mal eso de la localidad porque yo vivo en México y no tienen lo mismo en las dos versiones deberían de poder comprar desde méxico
The website and app are trash. 1/5
I have been unable to login through the website for days now regardless of what browser I use. Maybe it has been longer, but I don’t shop here often so would have no idea. I can sign in just fine through the app, but am unable to checkout because that page keeps failing to load so I keep getting an error message. I have talked to several different chat representatives on the site and they all don’t have a clue. They ask for my name and email address and simply tell me to change my password when that doesn’t actually resolve the issues I am having. My password is just fine since I can login through the app, yet both avenues (website and app) are behaving the same. Inoperable and useless. I will just take this as a sign that I don’t need almost $200 worth of the things I was trying to buy.
Its lovely 5/5
Not yet disappointed
Great app 5/5
Easy to navigate.
CHARGED MY CARD 4x FOR 1 ODER! 😡🤬 1/5
I’ve ordered from their app before. I didn’t realize I was not signed in and instead paying as a “guest”. Okay, cool. I didn’t mind that because checking out as a member just adds reward points (I think).
Now, here’s where the -1 star review was created. I went to check out, reviewed my order, clicked to confirm to payment.
I was taken to another page to plug in my card information operated by a company named Bolt.
I followed the prompts, clicked Submit.
*Ding* My phone went off. It was my bank, texting me my current balance, and how much was just charged by “Forever 21”.
Then, 4 more messages come through stating the same thing! Hmmm, maybe my phone was acting up?
I checked the app, no record of my payment and order placed. It still showed as if I was still shopping. My “bag” tab had the items in my recent order in it...
Then I checked my email, no order confirmation email.
STATUS: it’s been about a half an hour since I placed this order, still know record of the order besides my bank notifying me that I have been charged by Forever 21 4x an order that was $170.80 cost me almost $600!!!!!!
I WILL be calling customer service for both forever 21 and bolt, the payment service used by forever 21 this is happening tomorrow. I’m really hoping customer service rectifies this!
Either go to the store or use an actual web browser on a computer to order from them.
I’d rather thrift but I can’t get to my Salvation Army soon. 😕😕
It’s great. 4/5
I spend too much money here. I love it. But y’all are making me go broke. The ONLY thing I’d change is the shipping. I always spend so much that i get free shipping. Wonderful. BUT it takes forever (2 weeks? Or more). And the shipping updates aren’t accurate. It’s Sunday. Says it’ll deliver by fedex by the end of the day? It’s only 30 mins away from me right now but I’m betting i won’t receive my package till tomorrow (Monday)
Pretty Sad 1/5
Does not give you the option to ship to an address different from billing address.
GREAT SERVICE ! 5/5
By Lissy Pooh
I recommend shopping from here! It’s amazing quality and comes fast! Also has no scams for extra paying fees!
Easy to shop
Too slow 1/5
App very slow not well designed
By omn mom
I’m m nommuk molook
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Ok plus on pool o poor po o o o ooo
Potluck poop poop loom black o o
Omlmim I’ll poop ok oom
No my mom ok
Great app 5/5
I love your app and your clothes but can you please put pockets on your hoodies. Girls like and need pockets too. A zip up hoodie should always have pockets.
Lost All Wishlist Items 3/5
I signed in on a desktop computer and all of my 50 something Wishlist items disappeared. Went back to the app and gone as well. I just spent an hour trying to rebuild and none of my picks saved, very frustrating!