don’t buy from here 1/5
By My puppy Tyson
their clothes are poorly made and sometimes over priced. you also have to deal with the fact that you think you found a cute shirt but then you flip it over and boom it says something dumb like it’s raining tacos.
Really nice! 5/5
No glitches in the website and great clothes for a great price!
never ordering online again! 1/5
i would neverrr ! order off forever 21 again. I ordered a package June 12th 2019 for clothes for the summer time... obviously like every store .. it said it would take 10-12 business days, cool. it was a good 3 weeks before i contacted the store because the app said it was shipped or delivered i guess . The store told me they can’t do anything about it because it never came to their care ... so i emailed forever 21 ..nothing happened.... so i’m supposed to just forget i spent all that money on my stuff right ? 😐 smh . fashion nova would neverrr .
can’t even place my order or find an email for support
Pretty Good. 3/5
By Adelyn J
This app has been good to me so far. The only thing that isn’t good for me is that whenever i put something in my cart, if i look at it the next day my cart is empty. That’s annoying to me because i like to shop around before buying but other than that it’s pretty good.
Sign-In/ Register 2/5
hello, i am a loyal customer and use this app often as well as shopping in store. recently, i tried to make an online purchase just to find out i had been logged out of my account. i tried signing in, making a new account, and even resetting my password just to find out that none of those things worked. when i tried signing in it told me my user didn’t exist or would just go back to the same settings screen, when i tried registering it told me my account was already active so i couldn’t make a new one, and lastly when i tried resetting my password and logging in it still told me my user didn’t exist.. now i know for a fact that i have an account and that my password was correct so what is the problem and how in the world do i fix it? please help me ASAP
Love Using the App 5/5
You just always have more options online and there’s always great deals. Forever21 deals vary by location in person and the stores are usually super unorganized regardless of what area.
favorite online shopping app
February 21 I ordered 3 things from here and I never got my package , I also called that they lost my package and all they said was that they couldn’t help!👎🏽👎🏽👎🏽
Best store ever! 5/5
I love shopping online always find the stuff I need ! Love it i will continue to shop here !
My favorite place to shop ❤️ 5/5
One thing I don’t like is that they charge for shipping and all the stores are closed right now to exchange a shirt 😥😥😥
Love this app!! 5/5
I love using this app! There are a lot of cute items not available in stores on here! I’ve ordered several times for in store pick up and home delivery and never had an issue.
Great pricey 5/5
This is a store has the best prices! Love there legging can not beat the price!
Love their clothes 5/5
I’m super small and they have clothes that fit me.! And edgy style
The layout is stupid 1/5
Dice que el envío es gratis y luego te lo cobran. Te dice un precio y luego lo cambian.
Love it mostly 4/5
By maddie noble
This app is great! It makes shopping and keeping a wishlist very easy. The only thing I would change is that you can only ever have 100 things in your wishlist, which is not very many things considering how many items are on the app!
super cute and affordable!! 5/5
By bigb00tyjuulgang on tiktok
i ❤️ forever 21!!!
Free shipping? 2/5
Card holders should get free shipping
Can’t sign in 1/5
By Fornut llama
I made a forever 21 account a while ago and I decided to download the app. I tried to sign in but it kept saying use Touch ID next time. I clicked ok. It never signed me into my account and kept saying to use Touch ID next time
Easy to Use 5/5
The app is user friendly and made purchases very quick and efficient. I’m going to keep the app for future use.
F21 App is Missing Afterpay! 3/5
There was a promotion for using Afterpay, but there’s no option during the checkout process.
Love it 5/5
I ordered a package a couple weeks ago, the app said it got to my house tuesday, but it never did I was told I had to wait three days in order to report my package missing and then the customer service person told me I wouldn’t be able to get the items anyway!? Love the store but never ordering from them again.
By Robert storey:fight breast cancer
All the discounts are worded to make them sound like they are this extravagant deal, but then you get to checkout and half the discounts “don’t qualify”.
Took money from my card!! 2/5
I left my cart because I taped it before I was done. Had 25 dollars. So it took 40%??? What the heck
Forever 21 4/5
I love all the clothes from there and everything that I have bought so far have not disappointed me yet. The only downside is that they pair up bottoms with tops and you can’t even find that specific top on their website. For example when I would look in the bottoms category I would find some cute jeans and they would be paired up a cute top but I spent hours looking at all their tops, just to find it, and they didn’t even sell it. It would be helpful that if in the description they put the code of everything the model was wearing.
1.4.3 4lyfe 5/5
I love your store always have always will ! Thanks for always being there.
Shipping service could improve. 4/5
The package itself was good, but the shipping was not well organized. The shipping could improve specially in communication, over all pretty good except for the shipping.
No discounts available 1/5
No discounts available
I love Forever 21 5/5
Since Forever 21 has opened up. I’ve been able to purchase, Betty Boop and Barbie items. Also items for sisterhoods, being a boss babe plus uplifting clothing. When Forever 21 stores close down, I’ll miss this store. However I do understand how the business world works. Thanks Forever 21 for fantastic memories in my life and others. That’s why I love, Forever 21!
Can’t pay bill 2/5
Why take billing away to pay credit card ?
Please add a barcode scanner 4/5
Good but it can be great
I love forever 21🥰 5/5
The clothes are beautiful♥️♥️
Forever21 Customer Service 1/5
By Sarai's Angry Mom
I received an email stating that whenever I purchased on the app for the first time I will receive 15% off. I added the app a few weeks ago and when I got ready to check out my discount wasn’t applied. I called customer service(I could barely understand her English) and she advised me to take a screen shot and send it to them. I was unable to change my email address to a new one. Whom ever is managing the customer service team at Forever 21 is doing a poor job and the employees have no knowledge of the products and offer codes. You guys will go completely bankrupt and never be heard from again!! Thanks for the crappy service, Forever21
Five Stars!! 5/5
Have had no problems, the size charts ensure that everything fits great! Variety of different styles! Overall a wonderful app❤️
Just letting the company know 1/5
Your clothes never come in big enough for me when I order the right size
I love dis so much 5/5
Omg yes❤️ 5/5
The best experience ever, I love the customer service
Delivery took forever 1/5
This was my first time ordering from Forever 21 and it will be my last. Shipment processed 3/2/20 and was originally scheduled for delivery on 3/6/20 and then changed to 3/13/20. That is ridiculous!
I have been a customer for quite a few years now. All of my leggings and camis from 5 years ago still hold up like they’re brand new. But I’m the last 6 months, I’ve placed several orders and the very first time I wore 50% of the items, the seams started ripping out. Their products are HORRIBLY made now. Not to mention, I spent $100 2 days ago on my most recent order in order to receive the free standard shipping. 1-7 business days is what they boast. But today, I get a shipping confirmation saying 10 days from now I’ll receive it. So is it within 7 or is it 12??? On top of all of this, I went to do this complaint to somebody in their company that could actually help resolve the issues I’m having, but nowhere on their website or app do they have an option for customer feedback. Not even in my order history. I’ll be getting this last order in 10 days, and then they will NEVER get my business again. And unless you know how to sew and fix the seams on clothing like I do, I wouldn’t suggest buying their clothes, as you’ll just be throwing them out after 2 hours when they start to fray.
Easy to shop! 5/5
I’ve been shopping at forever 21 for years ! Online made it super easy and convenient! Haven’t had any issues.
Love the app 5/5
Great deals fast shipping and no hassle returns my outfits are on point love it 😍
I love this website and in store shopping center 😍GREAT PLACE TO SHOP !
Forever 21 1/5
Because they try to sell your information so if you don’t put do not sale my information they probably going to sell it . Also they don’t let you add a gift card
love your clothes!! 5/5
By allie the kween
i always order from here and shop in stores and the clothes are such good quality for cheap prices!! i wear at least one clothing item from here like everyday that’s how much clothes i have from here hahahahahaha!!!
F21 App 5/5
Made shopping convenient and hassle-free.