Get rid of sold out items 3/5
I hate looking at items and as soon as I click on them it says oh no this item is longer available if it's not available then get rid of it in the list!!! It's annoying and confusing.
App Crashes Immediately 1/5
I haven’t been able to use the Forever 21 app since April 2022 because the app crashes immediately when I attempt to open it. I have been wanting to shop on the app for months now, but I cannot. Also, using the website on Safari on my iPhone is not much better. The website is takes five minutes to load when I click on a product. Both the condition of the app and the website cause me to be unable to shop on Forever 21 from my phone at all. I would love to be able to access Forever 21 with my phone with ease. Please fix this problem. It deters customers from accessing your products, causing a decline in business. Please fix the app at least, thank you.
Almost Good 3/5
Will crash and force close every so often when shopping and will reset your cart but that seems to be the only noticeable flaw
Online ordering was a hassle 3/5
By Victorian princess
Hello, I’ve ordered from you for many years because I like your clothes and I’m hard to fit. Yet just today the checkout part was a hassle. Only because even though I ordered from you this year in January you seemed to not have my info now. During that time I’ve always checked out as guest with out this entry and that entry and now it seems it’s changed! Please improve your site. Or I will have to shop elsewhere when I don’t really want too.
Switches to “Final Sale” after purchase… 2/5
I’ve noticed this with 3 of my orders now. In my cart 1 or 2 items will be flagged “final sale”, but after I check out when I look at my order all items are flagged as “final sale” and won’t allow returns. The app also regularly erases everything in my wishlist / cart / saved for later (despite the items still being in stock), and like others have said includes tons of out of stock items when doing a search. Not great business practices from this company, I only order when I need something that I can find elsewhere.
Keeps saying everything is sold out 1/5
By Trinny niggyyyyy
I can’t favorite anything without it taking forever to load and then giving me an error code. It’ll then show that I have 11 favorites and then when I go to click on them, it says I have none. I’ll try to like something else and it’ll say 12 but again, nothing will show in my favorites
Worst Customer Service 1/5
Don’t even bother downloading it. Worst company to deal with. They have no clue how online shopping works. Their online policy is horrible you call customer service they can’t help you they give you an email address and they take like five days to reply. I received a damaged dress but I really needed for a trip but they can’t do anything unless I ship the dress back like I would ship it back but can’t they ship me a new one but they can’t. They believe all their online customers are liars and they need to see themselves their cheap clothes are actually damaged. No body got time for that
Love it! 5/5
By Ava Rose:)
Great deals and easy to use:)
Not Pleased 1/5
By TURNEM UP
The experience I just had with this site and app was not pleasing at all. Great deals but it wouldn’t apply the discount code .
Great app 5/5
It works so smoothly
BOPIS feedback 4/5
Great app overall, but when doing the BOPIS shopping it would be less frustrating if my store would stay selected and I don’t have to re select it after every item i am trying to order for bopis. Sephora’s app is a great example of this.
Me encanta todo el estilo 5/5
Me encanta todos el estilo
My love letter for F21 5/5
By Maddie Gordner
3/4 of my closet is dedicated to Forever 21. Forever 21 is my go-to. I love that the prices do not define their quality. Forever 21 has helped me develop my style into what it is today. I will forever support F21.
Super Slow App 3/5
Take way too long to process different page to shop in their App Store. And the wish lists are limited to save likes items for future check out.
Horrible shopping experience 1/5
So slow to check out!!!! I had to restart 5 times!!!
The best from all the rest 5/5
By Coqui Coqui
Does not update stock 1/5
Most of the items I’ve searched show up in the results but bring up error messages saying they are no longer available.
Nostalgia store! 5/5
Love the Barbie collection who ever thought of this is genius!!!!! This store takes me back to the past love it!!!!
Very safe and easy! 5/5
I’ve been using Forever 21 App for many months and really like it is very safe and easy!.. I hardly recommend it!
Great app 4/5
To navigate and make purchases very easy.
Out of stock 3/5
By sister from another miatwr
It really annoys me when they feature these cute outfits on their Facebook or Instagram or whatever but then everything is out of stock. That’s really annoying. Clothes are affordable but quality is mediocre at best
App issue 2/5
By Moon Night 85
I’ve had this app for years but for some reason for the past month or so I can’t see my wish list. The app shows I have items in my wish list but when I go to it there’s an error message. I’ve updated the app but I’m still having issues. Please help
The app don’t work!! 1/5
The app don’t work
VERY Poor customer service!!! 1/5
By Highly DISsatisfied!!
First they sent me the wrong size… small in place of a large. Then I called to get correct size sent…. They cannot do that. I have to reorder and pay again. Getting this figured out took 1 hour and 4 phone calls. I continually got put on hold and then disconnected. Very frustrating. No compensation for my time wasted and I’m without the item I ordered for someone.
Excellent App 5/5
App is very functional and fast- better than the website. Highly recommended
Plus size forever 21 5/5
By taurus princezz
Am a long time customer of forever21. They never fail me, am hiccups it might be an unexpected surprise of an item that runs extremely small, eg: a recent denim shorts, I swear it’s youth size item in size 12, which size 12 in their jeans fits me well.
Again, thank u forever21
Unusable for purchases since update 1/5
The app doesn’t let me add anything to my cart. It says everthing is sold out as soon as I click on it. This has been happening for weeks after I go to check for new arrivals and clothing. It’s so sad because I want to spend money here and the app WAS the easiest way for me to do that ://
I believe I will always looked 5/5
Don’t do business with them 1/5
They never fulfilled my order, claimed to have, had it shipped but it never was. I have a ring door bell and I know it never came. Packages are like Christmas to me. I never spoil myself and the fact that I never received my package, i was so sad. They sent me on a goose chase for three months. Yes three months no package or refund. I never spoil myself and now I really never will. This company isn't worth a dime and neither are their customer services representative - who literally lie and give you false information. Please save your coins. Im out 110$. No type of compensation or even reshipment. I never got my st patty shirt or graduation outfit. Ill never even get that money back. Do yourself a favor and just shop in person. These people dont’t care about their customers at all. They just see dollar signs.
There’s a bug. App won’t let me in at all. I deleted it and re-downloaded it and nothing
It's took me 3 hrs of my time! :( 1/5
I spend 3 hrs of my time to buy item on sale, I've been customer's forever for to many year already, and at the time to pay it didn't let me pay with my forevers credit card!! I have to used my credit card from my bank. Because it was the last day to buy and get the discount, by the time to be able to talk with an agent the cupon 50% extra, will be gone. So disappointed :(
Entrega rápida 5/5
Me encanta, me llega la mercancía en 3 días a Puerto Rico.
Discount Codes are a Scam 1/5
By nazzie k
I applied a discount code and it had it up until I payed and I just noticed it removed it.
I also am writing a review but for some reason it’s not working screen is blank
Some issues 2/5
During sales, it freezes when I try to checkout. It’s happened so many times over the last few years.
And now, I’m shopping another sale and it’s full of out of stock items. Please remove items from view when out of stock.
Great app 5/5
Great usage for navigation and fast check out as a guest
Ok two things…
1. PLEASE include an option to filter out the items that is out of stock! It’s super annoying.
2. Why is there even a “SORT” option? Because it doesn’t matter how you, THE CUSTOMER prefers it. It’ll have a few in order then boom, here’s a selection of items for ya…then a few more in order… it’s garbage. I prefer to sort them a certain way because it annoys me.
add this feature and I’ll be happy 4/5
I love Forever 21. anytime I see a store, I have to go inside. the style is so cute and I can almost always find something I love, so when I found the app I was stoked to say the least. I started browsing and searching for my perfect items, and I found quite a few things that I liked. but I think there’s a feature that this app (and all shopping apps) could include that would make them top tier imo. so let’s say that I’m shopping for denim and I really love a top the model is wearing, while they are modeling the jeans. it would take a long time and a lot of searching to find that exact top as someone who doesn’t know that much about the official names for styles are etc. so I’m suggesting that there would be an “also featured on this model” list, where a link (or even just specific name) would be to the tops, shoes, hats, and whatever else that model was wearing. just an idea that would make my shopping life easier<33333
Beauty section is amazing. Prices and products are amazing. It was beautiful to be smiling while shopping with less financial worries. ❤️❤️❤️
Bad shipping and app flaws 2/5
The app did not have the option to remove items from the cart. I had to order as a guest using a different email address. My order said it was delivered but my package was nowhere to be found. When I contacted customer service they were unhelpful and could only tell me I needed to wait 3 more business days and if it still hasn’t arrived by then, the order gets refunded and I have to put it in as a new order. IF the items I want are still available. Now I won’t have my clothes that I ordered before the event I wanted to wear them for. The whole experience was terrible start to finish.
Stop showing me out of stock items 2/5
Long lists that say “out of stock” or are no longer available when you click them really make this app annoying.
App Cart feedback 2/5
There needs to be a way to edit the cart. You cannot delete an item if you want to swap it out with something else. It just keeps all the items. I was told to clear the cache and cookies but that gets rid of everything in the cart and it’s back to ground zero
I placed an order through the “Forever 21 APP” and never received my package. I called and found out it was sent to the wrong address!!!!! I was told that there is nothing they can do and they cannot refund my money nor send my order to the CORRECT address. WHAT????? THIS IS NOT LEGAL!! All of my information is correct on my app as well as all of the information I entered including my credit card information which your company totally charged. I am shocked!! I want my money back immediately!!
I will never order from this place again and I will make sure to tell everyone I know what a scam this company is. I can totally understand if there was a mistake made in your shipping department but to absolutely not fix it and make it right for your customers is very wrong!! I paid for my order and you sent it to the wrong address. And not even in the right city either. Shame on this fraudulent company!!!!!!!
Love it! 5/5
No order tracking info 1/5
By Heena Mansoori
So difficult to track orders on app
Spent an hour trying to clear my cart so I could place a new order. Dumbest thing I’ve ever encountered. Ended up ordering my sports bras through Victoria’s Secret.
Whenever this APP “updates” it gets less user friendly and more difficult to navigate
**update.... everything on sale is sold out BUT still there on the app.... why? If it’s sold out remove it!
Buggy, Slow, Not Convenient to Use 1/5
This is one of the worst shopping app. The app is constantly buggy (often lets me not add things to my wishlist), takes years to to do things (why is there a loading screen for every action i take??) and it’s just overall a frustrating experience when you’re trying to browse and it takes light years to get to the next screen. It’s newly updated as well
Very nice shop 5/5
Very nice shop I love it
Customer service 1/5
I got transferred to customer service to place and order and a guy name Alex was very rude