Cart has a glitch 5/5
By worsw checkout experience
I can’t check out because it says to remove an item that is no longer available. I removed everything from my cart, and it show 0 items on the screen but on the bottom says one item.
It is so easy and convenient to use! It is easier than going in person because I can just click on my phone! So amazing!!
The app is being slow for no reason 1/5
Mandar descuentos email
Forgot password does not work 1/5
I cannot reset my password on mobile. It send me a link in my email to reset password, link opens in chrome to the same site to request a new password. Never am I presented with the ability to reset my password. Ugh. Been broken for weeks now
Forever 21 App 1/5
I do not care for the new app. It is difficult to complete transaction when trying to pay. I have 2 gift cards I can’t use bc it says they are invalid when in fact there is money on the gift card. Extremely frustrating!!
Not letting me check out 1/5
By karen delarosa
Today is January 19, 2021 yet I have been trying to purchase some items and it’s not letting me I know it’s the app because my card has money and my other apps are working fine
Forever 21 5/5
By Mrs Kekelove
My girls love this store thank you..*
No free shipping 1/5
I have a credit card with you and it wouldn’t give me free shipping on the check out because of s new system you have now that redirects you to now. Don’t like it at all!! Now o have to drive to your store to pick it up and it’s out of my way!
Wrong info 1/5
I have nothing on my cart. Yet it says I have 2 items. When I try to check out, delete or restart and go back it still says I have 2 items. How do I get rid of it?
Can’t refresh the cart 1/5
I have been trying to fresh my cart because it will not allow me to check out and it has been impossible. I so upset.
Needs updating ASAP!! 2/5
It was working just fine until the recent update! Now it will not accept any of my gift cards!
Forever 21 will not refund me for an item that is out of stock. Conveniently they did not attached my receipt to my order!!!! I want my money back. I will place a claim to the BBB for charging my card for an item that they run out of stock and still charged me for.
Review of Plus Curve 5/5
If you review my account you will see that I purchased quite a few things I’m here plus curve department and I used to go into your Mission Viejo store most weekends to look around. It seems that many of your choices are focused on the dark haired women. The styles are good but many times the colors are bright. The fashionable trend is more towards greyed or colors that have taupe in them. That gaudy gold / yellow that I have seen so much on your site looks terrible when you’re a blonde… It’s overwhelming. And I see so many things in black. Yes, black is good when you’re overweight, but it gets tiring… Try offering dark gray or a dark taupe shade instead. Off the shoulder is a good style when you’re heavy and I am happy to see that you are offering more of these. I would like to see you offer more midi styles....midi is good when you’re heavy because it hides the fat knee area. I got a wine colored dress a couple of Christmases ago from F21 and wore it on New Year’s Eve. It is a very forgiving cut and I SUGGESTED that you offer it in other colors it would probably be a good style for weddings. You should offer it in a dusty aqua and soft mauve. Also an apricot OR a Taupe. Use the same fabric. Look on my account for the style#. It has a mock wrap and slight hi-low hemline.
Thanks. Laura M.
PS. I have been sewing for 57 years....there are tricks to dressing a plus size figure. Not all styles translate from jrs to plus well. We just want to look good too!
Great App 5/5
Easy to use to order cute stuff!!
Check out process 1/5
Horrible I can never check out !
Cart glitch 1/5
There is a item stuck in my cart and I can’t take it off and if I add something to my cart to buy I still have to pay for the other item that’s stuck
Not working 1/5
Not working, can’t get customer support.
Always glitching 1/5
Once again Forever21 is glitching. I tried paying for an order and it kept telling me I had an iteam in my cart that wasn’t available. Yet that iteam I couldn’t see!! I counted all my iteams and I had 10 while the app said I had 11. I signed in through the website and it showed a pj set that I had deleted yesterday. So for anyone who orders make sure you count your iteams because you can purchase something you had deleted and you wont even know it.
Freezes .. slow .. search button not working ... 2/5
Very slow response .. always freezes... search box doesn’t work ... bolt checkout options is worst n slowest .. can’t checkout as item are not available but items are still showing in cart. .. slow as customer service at forever store
Amazing !! 5/5
By Elita 💕
I consider Forever 21 the best store ever!!
Very faulty 2/5
I will have items in my cart that will randomly disappear yet it will still charge me for them, so there are added costs to my cart for no reason. My wishlist will suddenly not appear and neither will my old purchases. Sometimes they will come back but using the app lately has been extremely time consuming and inconvenient. Super disappointed.
Very glitchy app 1/5
I’ve ordered on the app numerous times in the past. This week, I’ve tried making a purchase and am not successful. I’ve even restarted my phone, and deleted the app. I’ve tried completely emptying my shopping cart and re-adding my items. Nothing is working. Now that my cart is empty, the cart count at the bottom says I have four items. Fix this glitch or you’ll lose a lot of business.
Bolsa de compra 3/5
Se borran las cosas a comprar cada vez que se cierra la app
I hate that the cart isn’t automatically saved. Like we put all this stuff in our cart then we exit the app to take a call come back and the cart is empty! 😖Very frustrating f21. Please fix!
New payment is horrible 1/5
The new update with the new payment system is a pain in the butt. It used to be so easy to order things, but with this new process I don’t want to buy anything because it’s such a complicated process and not worth it. I can’t even use my gift card as a payment method.
App Review 5/5
By to do @ doctor office visit
Forever 21 app is great because it’s user friendly for all age groups, including my grandmas generation! The app guides you through your selections, making your shopping experience fun and without any stress!! My favorite shopping apps include having a personal favorite section, so u can very quickly check on a particular item & prices without troubles. So far, the app doesn’t have technical issues. There are a couple technical issues I have with another clothing stores app, which makes me leave the app before purchasing something bc it tends to freeze after u select another item to add to your favorites. So, thanks FOREVER 21 for nailing down technology within the app!!!!!!!! There’s one thing I haven’t experienced yet within the app, so I’m not sure whether or not it’s a possibility to receive text message alerts or email alerts when an item from ur favorites goes on sale. I actually really love that option within clothing apps.
Lost stolen package 1/5
Forever 21 don’t replace your package if it was lost or stolen. Not good ! Called customer service and the guy was rude!
I love forever 21 but the website needs work, it is so slow all the time! And at check out I was unable to add a gift card, I literally tried for like 30 minutes and was unable to, so I just gave up.
Very bad executed update 2/5
By jeni fm
Seems website and app do not work smoothly anymore. They’re both slow, lost all the stuff I put on my wishlist, do not complete display products images. You guys have to fix this
Not great 2/5
I’ve been able to order through this app once. All the other times I’ve tried to order it says something in my cart is no longer available. I end up not using the app. They have sent me a VIP code that does not give me any greater savings than I get with the regular on sale price.
Great Shopping 5/5
By Quad Buys
I really love Forever 21 always great shopping, merchandise, hot buys, and the best in store customer service experience!
Love it 5/5
LOVE THE CLOTHES SO EASY TO PURCHASE THEM LOVE LOVE LOVE PERIOd.
No charge card 3/5
Can’t use forever 21 credit card! Why on app??
good app 5/5
By uhhhh okkkkk
The new forever21 app erased all my info, history, and no discount codes will work for me! And you can get ahold of anyone for help
I'm very Frustrated 1/5
I've loved the app for so many years, but since 2020 i can't use it at all. Not with wi-fi not with phone data, can't checkout when i make it work and can't use my gift cards
Account Trouble 2/5
It does become VERY frustrating when the app logs a user out and we have to log in every time. I do use the app on two different devices. Please stop logging me out
package lost 1/5
i didn’t receive my package it’s been 2 months already😡.
Used to be good 1/5
By terrie app
Used to be a great app that I enjoyed getting my clothing from, but ever since the updated version, it’s really gone downhill. You can’t even use a gift card during purchase, and it all seems a lil sketchy... I know one person doesn’t really make a difference to a business, but I don’t think I’ll be using this app anymore.
Hopefully my order arrives 2/5
By Nomi know it al
Hopefully my order arrives but when it does i am satisfied.
Lo mejor de mejor 5/5
Forever21 la mejor ropa
App is very slow 2/5
By 998277374$;!.!, x x dn
It’s takes forever to load items, it’s very hard to check out. It’s gives error when checking out for hours until your cart items start selling out. It’s signs me out in the middle of shopping.
Delivery takes ages 😒 2/5
By Update sukcs
Clothes are pretty but my estimated delivery date has changed over 2 times already!!
Never got my package 1/5
I ordered something on December 16 and I’ve tried calling and it wouldn’t go through even tried calling FedEx and they said my package was still with the sender it is now January 7th and my package still has yet to get here this is a terrible app and will be my last time buying online from here
good but i’m stuck with the department preference as girls when i want it to be women and i don’t know how to fix this.
hard to use, faulty/glitchy codes. coupon codes sometimes do not work
This app could be improved 3/5