Sign in 1/5
I cannot sign in into my account I have tried to reset my password and nothing seems to work. Please fix ASAP!
Love the app!! 5/5
By Hard Worker 2121
The app is so easy to use and you always get 30%!!!
Discount code didn’t work 1/5
Promo code didn’t work
Easy to use! 5/5
Convenient! I can find pretty much anything I am looking for and it’s always a lot for an inexpensive price! Also doesn’t hurt that I used to work for Forever 22 lol
Very difficult website and checkout 3/5
This shopping experience was stressful and it took MANY tries before i was able to select my items and check out.
Delayed Order 1/5
I suppose to receive my stuff thursday for a special event, but my order is now delayed for 2-5 days.
its a nice app, kinda glitchy
Discounts doesn’t apply 1/5
Site size 30% off if I use app. I did not get 30% off my order. Did not state I had to spend a certain amount to get discount.
In-App Promotions 2/5
It was very frustrating trying to utilize the promotions. There are “sale” items and then there is a “sale” page that I guess is linked to the 20% off sale items deal. Or it’s a first in-app purchase deal? Either way. I went through all the trouble of downloading the app and filling and I filling my cart to get the promotion to work. Less restrictions or more clarity would have saved me a lot of time.
Order Status 3/5
By Gomez olly Blu
I love the store but please stop overestimating when our packages will get here. Every single time I have ordered they said it would come by a certain time, and then it it would come at least 4-5 days late. I totally understand if delays happen, just please don’t say it’s going to come so early when it is not.
Amazing prices amazing products 5/5
By iidksfuxa sskddiedndndd
Not only do they have great prices but I love the fact they accept after pay 🙌🏾🙌🏾 always grateful. Thank you
I only used the app to get an added so ping and it was such a headache! the app would delete my bag every two seconds then when I finally placed my order the next day it was canceled for “the wrong address” but it was the one forever 21 recommended. even right now I can’t see what I am typing because whoever programmed this app needs to be fired.
Trash shipping 1/5
Update your shipping information. There’s delays because of covid I get that so when you give the option of express shipping it should say 5-6 business days not 2-3. That is false information and I will be making a return for wasting my money on shipping. Highly advise just choosing free shipping because you’ll get it in the same amount of time as express shipping.
Promo Codes 2/5
The app doesn’t allow you to change promo code to anything other than what it chooses to put there!!
Ridiculous trying to reset your PW is impossible! 1/5
My order 4/5
I like the app look and easy maneuver however, I had to create an entire new account since I cannot remember my old password but when I selected to have it reset, I received an email which gave the prompt to select “reset password” but it routed me back to enter my password rather than actually resetting my password. Also, you promised a 30% discount however, when I tried to pay, there was a different code which I tried to remove so I can take advantage of the 30% off but I received an error message saying “to enter more items” although, my order is over $100.
Discount APPEXTRA30 doesn’t work 1/5
I am purchasing items that say they are eligible but the discount it is doing is like 5% not 30% customer service is not being any help.
Hard time with app 3/5
The stylist chat was a big help. Just had a hard time online searching items on phone.
Love Forever21 5/5
Love this website
I love love the men’s selection
First Time App User 5/5
I first went to your site on my laptop. When I saw the discount was 30% versus 20% if I downloaded the app I immediately did so. I was looking for white sweatpants for a vacation and ended up buying two bathing suits and 4 dresses! I hope everything fits.
App does not save cart 1/5
App is horrible. I walked away for 10 minutes and now my cart is empty. Now I have go back and refill the cart. Right now, I don’t even feel like it’s worth it. 👎🏾
Never I repeat NEVER order from this company especially the app again. They charged my card $65 and never sent me a tracking number or confirmation email. They claimed the order didn’t exist. I had proof of order and they STILL would not give me a refund. I am a loyal customer and will never be ordering off this scam of a website again!! Lost all respect for them as a company.
Pooooooor service 1/5
Baje el app porque prometen un descuento y es mentira
In Love 4/5
Just about my favorite store!
So many great finds and so easy to use! I love it. I’m scared I’m gonna but too much. So convenient, great sales. So much better than at the store.
By fabulous fantasia
I really like forever 21 but definitely easier to shop on the regular site. You are able to see so much more which means I and others will buy more. The App just is just more limited.
Can’t use visa gift cards 2/5
The app is great and user friendly, but it will not accept visa gift cards. Why?! I’m trying to use up my balances. Lost a sale. 🤷🏼♀️
Not easy to use
Hard App to use 1/5
By be ehamme
It is the most difficult app to shop in. Pick, put in cart
Sencira best 5/5
By Hater meg
I love forever 21 there clothing is so cozy and nice easy to wash and pretty if I were you I would choose forever 21
Best quality clothes for the lowest price 👌🏾
Love love love 5/5
Super duper happy with my purchase! It makes shopping so much easier! Especially during times like this. I hope that one has worn these clothes and they’re fresh from the factory. Also thank you for the 46! Dollars off brining it down to 195$
Never available anything for Pick Up 1/5
There should be an option to ship to Forever 21 store near By for Pick Up I dont want to ship everything and cant wait for 7 days to get it delivered.
Rip off 1/5
Almost impossible to do online returns. I followed the instructions and was given no address for which to send the unwanted items back. Had to google and dig to find one. Spent $14 in shipping only to have the package return to me with an “unable to deliver” or some nonsense. Never ordering from you guys again.
Always good quality 5/5
By ponk chanel
The picture is always what you get
Forever 21, needs to extend sizes to xl , small to xl not small to large. That would be perfect ☺️
Fast, easy, & full of options!
Great Winter Sweaters! 5/5
Just ordered! Stoked for my new winter clothes!!
App is easy to use, easy to navigate & great prices!
Kick me off all the time 1/5
Log me off 7 times
Guztavo Hernandez 5/5
By gusztavo hernandez
Hard to add items to the cart 3/5
It was very hard to add items to the cart. I had to try multiple times before I was successful. It took more time than it should have. I wish the process was more smoother. When I clicked the add to cart button when it was black it would just keep turning gray and not place my items in the cart.
Not JUST for kids- 4/5
Imo, it’s not just for teenagers, F21 is appealing to older adults who prefer the trendier apparel too. And usually those “older adults” can spend more because they have more $ than children. As well they should. Nothing personal to anyone.
Most of us appreciate versatility, especially when buying for multiple people. No vote necessary there.
Haven’t heard anything more on store closings, stocks decent for the moment.
Four stars on the app, if you see something you like add to your wishlist as sometimes items are challenging to find the second or third Time around.
Someone hacked my account and order things with my card not safe at all I been calling forever21 and they do not pick up!! I will never shop here again!!
Lucy Wojcik 5/5
Great app convenient
User friendly App 5/5
I really preferred shopping through the app then online
Epic 😎 5/5
Why is the app four and up I- 😶🤚Chile anyways love the clothes
App keeps crashing. 1/5
App keeps crashing when trying to add items to cart. Very frustrating.