Terrible service!!! 1/5
I placed an order, accepted and scheduled, the next day texts arrived saying ordered delayed for arrival later that evening, then hours later they send text saying order delivery delayed by three days!!! What a sham and a let down. Will not order through them again.
My first experience with pick up 5/5
By Gino Puccinelli
This is my first attempt at pick up. I had a little issue with establishing the pick up time but I thought it had already been done but I gotta text saying that I needed to verify my pick up time so it’s gonna be later than what I thought but I was having a hard time placing my order and it had to do with the time of pick up but I’ve got it figured out now.
Pickup Order 1/5
It would be much easier to sort through items if they were better organized. A lot of searching is required to find items.
Coupons fail 1/5
By anger shopper
Coupons do not work for delivery.
Free Delivery 1/5
I selected my coupon for free delivery and it registered. I forgot something and went back to add it to my cart before processing my order and the app wouldn’t recognize it a second time. It was trying to charge me $9.95 again. I ended up just picking up my order.
Can’t thank you enough for this service 5/5
Easy site to navigate, wonderful customer service when it comes to substitutions! I have never had to wait more than 10 minutes when I pull in for my order!
Mostly good 4/5
By Placebo Pharmacy
App works well so far. My biggest wish is it would be easier to look up items. Right now you have to go to a section such as “frozen foods” or “bakery,” then you can type in what you want. Also, if when you do find what you want, if you are shopping in the store, it is difficult to find the location where they tell you it is at.
Difficult app 1/5
Your app is nearly impossible to navigate. Sure wish it was more user friendly.
Unable to access Fred Meyer app 1/5
Since I started using my new iPhone 12min I have been unable to access the app OR Fred Meyer website.I keep getting "access denied" msg when trying to log into either of them. This is an issue with you not me! I use the app for grocery pickup orders and this is a major inconvenience!! Get this fixed ASAP!!
Thank You! 5/5
Extremely handy, reliable and on time!
Simply the Best 5/5
I have been using this feature since it started and well before the pandemic made it more popular. I love the staff, their attention to detail and customer service, the convenience, and the time it saves me! Thank you!
A Real Lifesaver! 5/5
I have been using the pickup service for a couple of months now due to COVID and recent brain surgery. The attendants are so friendly and conscientious and do an absolutely amazing job!!! The produce and fresh products are always above standard. I am so grateful for this service, it has truly been a lifesaver for me!
Unhappy people 1/5
I cannot find where to schedule a vaccination and they put me on hold when I call my Freddies pharmacy an never answer. I understand they are short of staff and are 300 prescriptions behind daily and it takes 5 days to get one filled. There are plenty of people working the grocery area but the line waiting for prescriptions is very long Why can’t you give them staff? I have seriously been thinking of switching to another store such as Safeway. I can get my groceries there as well as prescriptions. I will give another week and see if some thing improves. I need to get a shingles shot. I go to Hawthorne Freddie’s in Portland.
Overall well thought out 4/5
The app is easy to use and seems to have the functions I need. Areas for improvement:
1) Sometimes search doesn’t find something I know is carried (an irritant)
2) I’d like to be able to give substitution instructions while adding items instead of at checkout....but at least the functionality is there.
3) It’s not quite as good as in person since the app doesn’t always show quantity discounts you can readily see in store (for example soft drinks)
Still better than the app from another local competitor
Not user friendly 3/5
I have trouble navigating this app every time I use it. I do appreciate the ability to pickup my groceries at the store.
The app 3/5
By click list shopper 2020
The app is a little confusing
A little difficult to find products I’m looking for. 3/5
By Bobby jojo
I wish there was a place to search for products by name instead of by category. It was a little time consuming finding products I don’t buy on a regular basis.
Disappointed! Items show “In-stock”, but NOT available 3/5
This app is well-done, attractive, easy to navigate and should be very useful. However Its usefulness is limited by the inaccuracy of the database. We used the app to order from the Corvallis OR store for pickup. Ordered last night and picked up this afternoon. About a third of the items available to order were not filled: “out-of-stock”; but when I check the app they still show as available.
In this age of electronic cash registers, shouldn’t the app be able to access “real-time” inventory?
A Review on ClickList - Not There Yet 3/5
This app is a great idea. But that’s just it. An idea. This app is probably not for those out there with dietary restrictions. I am a vegetarian and got many meat substitutes, but they were substituted with real meat even though I asked for no substitutes. The guy bringing my order did not go over any of the substitutes with me and rushed me out. This would probably be a better app in the future when they work out the kinks.
COVID keeps me coming back 1/5
By Biden voter
This website has no instructions and you have to struggle to get through the process. So many things listed are now not at the store or available for delivery.
A big Thank You to FM 5/5
Thank you for the option of curbside pick up during this pandemic ! I appreciate all that you are doing to help our community stay safe!
Google account sign in 1/5
The website allows for Google login. The app does not. When I manually enter my Google credentials, the app does not recognize them as valid.
Can’t pay for my idea with my debit card
Half my order unavailable 1/5
Not accurate!!! I placed an order last night and half of is now unavailable and the substitute options are a joke... not sure how items disappear after the store is closed. 🤷🏼♀️
Grocery Delivery is amazing 5/5
I feel very well taken care of and they’re always right on my order!
Cannot View Coupons in Cart 1/5
Before the last uptade, the value of an associated coupon showed below each item in the cart, including the value. Now it doesn’t. It now says “savings” to the upper right, so you have to click to view everything individually.Savings can also mean it’s just on sale now though, not that you clipped the right coupon. I have to go one by one, multiple clicks to see what was on the main cart page. Bonus: the savings button is right by the delete item icon, so guess how many times I have accidentally deleted an item from my cart while trying to see the coupon??!?!! Dumb design. The app is worse with every update.
Legit! Way better than doin it yourself. 5/5
Freds app is legit. Who wants to walk through a grocery store these days?!
Love this app 5/5
Honestly one of the most useful apps I have. Makes ordering online for pick up, picking up, and adding coupons all super easy. Also can be used to find where items are when shopping in the store.
First Time User 5/5
I needed a little education but all and all I was very impressed with how easy it was.
Precise shopping 2/5
If you know exactly what you are looking for, the app works well. If you are wanting to browse like you would walking through the store, it’s difficult and confusing as all hell. Albertsons app is way easier. Wish Fred Meyer’s worked that well. I like Fred Meyer prices/deals and products better.
Improved App! 4/5
Thanks! The improvements you’ve made to your app are appreciated!
Great place to shop !! 5/5
By C. Ish
You get everything you want and with best customer service .. !!
Not Quarantine Friendly 1/5
Tried to order supplies as I am under quarantine and Kroger has the audacity to tell me I need to go in store to buy half my cart despite advertising it as available for delivery.. oh and if you hit allow substitutions they won’t even try. Hope the people in charge of that policy get covid too
What a nightmare to order online!! It kept giving me an error message of ‘session timed out’, then it locked me out of my account. I went back to cart and then it said my order was confirmed. Then it showed my cart was empty. Then all of a sudden my cart was full. I never was able to add in my credit card #. Took me over an hour to place my order.
It’s great, one more thing 4/5
I love the app, it gets the job done and helps me save digitally (& successfully which I love). The thing that would make it amazing for me is on the “Savings” tab, you have a way to sort the coupons, but there’s no option to sort the clipped from the I clipped coupons. If you could add that type of sorting option that would help tremendously and save time when I’m looking through them trying to see what I’ve clipped and what’s new for me to clip.
I think it’ll help everyone since there’s ways to see the already clipped option via swiping to it. I hope it comes out as a feature soon!
Little bug 4/5
After checkout the link to digital coupons doesn’t work
Good app for shopping!
Big Brother is watching you 1/5
By David Gibbs Portland 4444
Fred Meyer prioritizes invading customers’ privacy over helping them.
The pharmacy information is usually WRONG. They make people make special trips to the pharmacy to pick up meds that aren’t ready yet, and do nothing to fix the app.
Good store, good app, why does it take so long to load? 4/5
Takes forever to load, otherwise fine.
Pickup is the greatest! 5/5
Instead of spending time in the store, especially now with social distancing, I shop from my recliner.
I don’t have to pick up the items 3 times- 1 from the shelf, 1 at check out, 1 at the house.
I don’t have to get the cart, take the cart to my truck, return the cart....they bring it all to me!
I can literally shop in my jammies, talk to no one face to face, and be done with the physical store trip/pickup in 15-20 minutes.
The only things I actually shop for anymore are meats—steaks, fish, etc, and some produce, depending on what it’s for.
I recommend this service to everyone, especially to those of us that are injured, older, or both.
Have a great day and enjoy your shopping!
App links are confusing and difficult to find. I should be allowed to preview cart contents, while making selections.
This app is awkward! 1/5
My first experience with FM online shopping for curbside pickup has been frustrating. Items I need are not to be found. Then an item is not available. There’s got to be a better way to do this!
This is the way to go and I have suggestion 5/5
Fred Meyer ordering online is fantastic and I’m very impressed with curbside pickup. I’d like to make a suggestion though. In addition to categories to browse through online, it would be very helpful to have sub categories. One example would be in the frozen food category. If I’m only interested in frozen dinners and I want to browse all of the dinner manufacturers , I have to also scroll thru ice cream, pizza, veges, fruit, desserts and I think it was over 2000 items. That takes a lot of time and is frustrating. If sub categories were there it be much more user friendly. Each category would benefit to be broken down more.
Hard to find things 3/5
Satsumas are on the front of the flier but couldn’t find in this app!
First time trying this online ordering. It took me just a bit, but went well.
Thank you for offering pickup groceries.
With the Corona Virus in the RED, this will be how I will order, since I have Lupus and my immunity is suppressed.
Kroger CHEATS big time 1/5
Do not get this app. They will rob you blind if you don’t scrutinize each receipt. They lure you w great coupons until you get home to read your receipt to see cheated again. Twice in one week they did NOT apply the coupons at the register. They expect you to wait in line in the store customer service. Last time gal bit my head off. Same day spent $100 cheated AGAIN and after nearly 10 attempts to recover my money from the call center (They could have applied a credit) they still insist I go back and wait in line another 20 minutes and get my head bit off again. THEN I see they completely deleted over 500 gas rewards off my account which was the final straw. In 2.5 months I earned over 1700 points but FM your fun stops here. I will NEVER use your app again. I want to convey to all of your unsuspecting customers Fred Meyer app will siphon money from you if you don’t watch it. BE CAREFUL Kroger is a thief to innocent customers. SHAME on you Kroger. I assure you I will not spend that much money in your store so quickly as I will return to being a sporadic shopper going in only when i absolutely HAVE to. Burning bridges w good customers doesn’t phase you I realize. Oh well at least I’ll never be forced to endure this torture again. Bye forever FM “one sided “loyalty” program. I’m loyal to you, that’s the only loyalty going on here. Kroger cheats!
Search Engine 3/5
When I search for chicken in the general search, chicken should be what populated, nope, chicken broth, chicken of the sea, processed items but chicken was one of last items to populate. Had to go into to categories and then search from there. That’s ridiculous. Not to mention all the sponsored results that aren’t even chicken!!!
Digital coupon often hard to find 2/5
I love the store, but their digital coupons are hard to find on the app, specifically the ones to use in store. It looks like the ones for shopping on their website (pick up, delivery) work well but I usually cannot find the kind I need when I’m physically shopping at the store.
No place for coupon code 1/5
Not to thrilled there is nowhere to add a discount coupon code on my order
Pretty bad 1/5
It’s taken me over an hour to put my online order in
I think you should take a lesson from Walmart Just sayin’