My iPhone 8 won’t scan the sensor 1/5
By Jeffery N.
I’ve tried to use my iPhone 8 as a reader through several new sensors. It has never worked. Following the instructions closely but the iPhone doesn’t vibrate or otherwise indicating that it is communicating with the sensor. Could it be an iPhone defect? I’m looking for answers but not finding them.
Needs faster updates, more features 3/5
First, kudos to Abbott for essentially cannibalizing their cash-cow glucose test strip business with the Libre. Abbott has always demonstrated more innovation than Roche or Johnson & Johnson, so the Libre represents an aspect of the “Innovator’s Dilemma” for which Abbott deserves far more credit than most of its competitors.
Second, the Libre system and especially the iOS app lacks some essential features like Apple Health and Tidepool sharing. Making CGM data difficult to export without Abbott’s proprietary software is stupid in an era of open data standards championed by JDRF. Dexcom has the lead here and the Libre will ultimately fail without more open data exchanges, regardless of the Libre’s slightly lower cost.
Overall, it’s great to see tbe Libre as a viable CGM competitor; I hope they continue to innovate more rapidly.
I would give you 5 stars if you had an Apple Watch version as well. 4/5
By Davis K
Love it, love it, love it!
Won’t read my sensor anymore 1/5
Yesterday I upgraded my phone and now my sensor won’t read, it first took me several hours to get one reading. I literally tried everything from resetting my phone to waving it around like crazy over my sensor. It still works fine on my old phone. I thought deleting the app off my old phone would help but no it did it. So frustrating when I have 11 days left with this sensor and I’m not sure if I should even replace it and try. Most likely that would be a waste of money. Sadly looks like I have to switch back to the finger sticks. Btw currently on hold with freestyle, on hold forever and they said it would be at least a 30 min wait.
More data storage on iOS 3/5
The iOS App copy only features from the Reader. It should include more storage for more historical data for review with the doctor. Can be more features rich!
Needs an Apple Watch complication 2/5
Now that Abbott has made it impossible to track on the MiaoMiao in the US, this app needs to communicate with Apple Watch.
Make a Global Version 1/5
I live in Qatar where there is an excellent medical care for diabetes. Abbot made a Middle East version of the app, a US version, and (I think) a European version. As an American with loads of history and media from iTunes, I obviously use the US App Store. But, for obvious reasons, I buy my sensors in Qatar — where I live and see my doc. Unfortunately, the US App won’t work with the Middle East sensors AND I can’t download the Mid East app because I use US iTunes. This seems like a simple coding issue. Make one global app where you can select where your sensors were purchased et voila! I really want to use this app. I would love to see this change transpire.
Terrible Sharing / Reporting 2/5
I hate how you cannot generate or share your blood sugar levels to a physician for instance. I have to take screenshots of my daily graphs. There isn’t an ability to send a report.
Excellent Start, but missing a few features 4/5
This is not a review of the FreeStyle Libre product. Which I love for the time I have been using it. This is about the app.
While it offers great functionality for the product, the app lacks some features that are expected at this point. Apple Heath data sharing is a big omission. Being able to have all of your health data in one convenient app helps when you are reviewing with you Dr. flipping from app to app is not. I think the time spent to integrate this feature will pay dividends.
Thanks for your great work!
Connect to Health App? 4/5
This is a very good app. It makes for a very convenient way to check my blood sugar as I always have my iPhone with me. What would make it perfect is if it connected to the Apple Health app so that my vitals can all be captured in one place.
Things that need To change 1/5
Integration with apple HealthKit
Easier ability to track insulin injections.
Easier way to view daily insulin levels.
See glooko app for comparison.
Good App 3/5
Good app, kind of glitchy at times but does well. I wish it would synch up with the Apple Health app to get all health stats in one place.
Why no Health App integration? 3/5
Pretty good but missing the boat without apple health integration
I love the this CGM
I have toe scanner for 10 days
Do I need a different scanner for the new 14 day
Help - country change issue 4/5
We are in Canada & bought a new sensor - the app will not allow me to change the country. Can anyone help? Tried to reinstall but iPhone just pulls the US version from the could even though I deleted it from the phone!
First Impression-Abbott arrogance 3/5
By Mrs Carm
My first impressions are below, here is an update.
Abbott had the server back up on April 20 as promised.
I have been using the app for about 20 days. It does the job but the inability to export a simple CSV file with history of readings is frustrating and is not technically challenging. Because of this I am going to stick to my “arrogance” comment in the title. I have bumped stars from 1 to 3.
Original review follows
I downloaded this app on Thursday April 27. Like others, I immediately saw “Error communicating with server”
After uninstalling and reinstalling, restarting my phone and checking Abbot’s website, I called support.
Support tech asked me a series of questions unrelated to the app. I kept asking if we could discuss the server connection issue. Turns out he was just gathering marketing info.
Once he had everything he wanted, he said “The server is down and will not be up until Tuesday”. He seemed to already know this but did not have the courtesy to say so immediately.
I now realize Abbott has known this for days but lacks the decency to save users the frustration of a useless interrogation or to post a notice on their site saying their server is down.
Let’s see if it’s really back up on Tuesday, April 30 as the tech said it would be.
With this kind of medical data, I am surprised that Abbott does not seem to invest in readily available server failover services.
Finally, the Freestyle Libre system is complete. Now that I can use my iPhone to scan my sensor, it feels like diabetes management for the 21st century!
My only suggestion would be to add it to Health Kit.
New customer 2/5
I’ve accidentally put the wrong email in the app, and it will not let me change it. Help needed. TIA
App randomly stops working iPhone 7 1/5
I’ve had two sensors so far and the app is great until it just randomly stops working out of nowhere. Incredibly unsafe for someone relying on it for glucose readings. I’ve called customer support and they told me on two separate occasions that the there was maintenance being conducted on the app and that it would correct itself in a day or two, which it did not. Both sensors were appropriately replaced by the manufacturer, but now I have to purchase the reader in order to use the libre system. I prefer the app if working correctly. I’ve also lost all my data in both the app and the online database, which i was tracking for my medical provider as I’m in the process of obtaining a pump. The data was very useful and was an asset to the application. Please fix the App.
Very Inaccurate & Inconsistent 1/5
I’m a type II diabetic recovering from open heart surgery. My docs want my glucose readings to be within a set “constant carbs” parameters which means a lot of finger sticking. We are trying the 10 day Freestyle Libra system and comparing the readings against my Ultra Onetouch glucose meter readings. The Freestyle Libra readings are so far removed from the Onetouch readings as to make it unusable for valid glucose measurements. Very disappointed in this system. I cannot make a direct correlation of the difference between the two systems. Sometimes the difference is 10 mg between the two and at other times the difference has been as much as 70 mg. The Freestyle system cannot seem to tell if my glucose is going up or down. It also cannot hold more that 8 hours of data which means I miss significant data at night. Nor can I set my upper or lower limits for glucose levels. The only “alarm” the it sends to my phone is when the 8 hours from last scan is up. I have had three significant hypo events that it did not acknowledge. The same with hyper events out of my target zone: no alarm. A scan is required to get any data whatsoever out of the system.
This is an expensive system that most insurances won’t pay for. Being grossly inaccurate makes it pretty much worthless.
Love the convenience 3/5
I have been using the Freestyle Libre for just over a week and love being able to just scan my arm, and have been checking my blood more frequently. I have been testing as well with my regular glucometer just to see how things measure up and have found that the readings on the Freestyle Libre are between 20-40 points higher, but I am contributing that to possible port misplacement and will see how things compare when I put on the next port.
I hope on the future the sensor will not be sensitive to X-ray scanners as I travel for work and requesting to opt out of X-ray to have manual pat-down does slow me down and is a bit unsettling at times.
Overall, so far, I am pleased and if the measurements between the sensor and my glucometer begin to align I will come back and raise my rating!
Wonderful App 4/5
Started using libre recently. The app is quite simple and easy to use.
If the developer is reading this - it would be great to see the average glucose on the daily graph screen. Everything else is just perfect!!!
First ever 5/5
First ever BG monitoring system that works for me. Now I can really see how my blood sugars trend. 14 day stays on even as rough as I am. Would like to see my basal rat on the trending screen.
Just got it and so far so good 5/5
By Robin's IPhone
I really wish I had known about the app before purchasing the monitor that cost $75 after insurance. But what is done is done. Now that I have the app, I can leave the monitor at home. And make more comprehensive notes in the app.
Sweet it works 3/5
I just got the libre and the app was not working for a few days. It now works.
1. I want to be able to download the data, the actual readings in some data format (ie csv). Sharing of pictures is not that great and the resolution of the charts is not very readable.
2. I don't like that the charts are adjustable. I don't want a scale to 300 when i am trying to stay below 120. Etc
Overall a decent app and experience.
The app doesn’t work so you can’t check your glucose!
Such a joke & rip off! 1/5
Stuck the sensor on my arm, went to download the app & get the same error message everyone else is getting about the server being down. So I call cust service & they wanted to create an account for me. I don’t want that. I want to be able to use the app!! My pharmacy won’t have the reader until at least tomorrow so I figured no big deal, I’ll use the app AND save some money...looks like I will be forced to pay out of pocket for the reader because the app seems so unreliable!!! I find it hard to believe with all the money invested that they are STILL experiencing servers problems!!! I don’t believe for one second that the servers are down. It’s not like we are talking about some freaking photoshop app here. With the amount of money I have to pay EACH month for this I shouldn’t have a problem from the moment I try to use it. So now I have this thing on my arm & who knows when I can start getting my readings!!! Watch it will go to waste and then there goes more money I’ll have to shell out
Error communicating with server 1/5
By Doc in Laguna
When I launch the app that’s all I get. Doesn’t matter whether on Wi-Fi or cellular network. I have a iPhone 8S. Reloaded the app several times. What gives?
Received reply which is simply a form note to the many with same complaint. There is obviously a bug at least for new users. Called the number the developer provided but attendant was clueless. BAD APP!!
Working Very Well Now!!! 5/5
Nice to be able to utilize this technology. Thanks for getting the “Error Connecting to Server” fixed!
Communication error 5/5
By csi 10
I have a new iPhone XR and keep getting communication error, after the download. Worked great on my iPhone 7 Plus. Love it. Any ideals how to fix?
The error has been fixed and working great. Thank you for the quick fix.
Bad app 1/5
App doesn’t work on iPhone 8 Plus it’s not connecting .
Did not work on my iPhone 1/5
By sugar is bad
Did not work
I can not download the App keep getting am error message
Can’t get it to work 1/5
Every time I open the app to try to use it says “error communicating with server”
I have force closed the app as well as deleting and redownloading it and nothing has worked. Half the reason I wanted the 14 day system was for the option to check with my phone..
Not working 1/5
Super excited about this, but the app won’t work. It keeps saying internal service error. I called customer service and after being on hold for a long time, they told me it should be fixed soon, but they don’t know when. They said to just keep trying and trying, and it might finally work in a little while. Super disappointing. Luckily the scanner works for my husband, but this worries me for people who use she app to check!!! Not good
Error communicating with server 1/5
By Jayjay nnfh
For the past two weeks my iPhone has not been able to connect to Abbitts server for some odd reason I have called them they promised to have it fixed and it is still not fixed I cannot check my blood sugar’s on my iPhone and it is imperative that I use it for my phone otherwise why would I even use it I have spent hundreds and hundreds of dollars on sensors that I cannot use I want a full refund someone needs to fix this it is very dangerous
FreeStyle Libre Not connecting to server on IPhone 8 5/5
Update: My app is working now, after trying for at least 5 hours. I did call the help line and I too was given the “server down” story. I don’t believe the server storyline. I believe the server is just fine. I believe there are too many users trying to long in/register at the same time, and after a predetermined period of time/tries, it times out. I must commend Abbott for this absolutely terrific system. I drive a lot, and testing my sugar levels while driving is dangerous. With the sensor and my iPhone, I worry no more. Way to go Abbott!
* (one star)
I just purchased two sensors. Unfortunately, the FreeStyle Libre App encounters an “Error communicating with server” immediately upon opening. It’s accompanied by a small rectangular box with the words “try again.” I tried reconnecting many many times to no avail. Therefore, the app gets one star. If there were a -0 star, I’d be more the happy to select it.
Won’t open 1/5
The app won’t open. It says trouble connecting to server. I’d like to use it and give full stars.
Unusable app 1/5
This app doesn’t work. I continue to get an error communicating with server. Sometimes on the first screen, sometimes on the second screen. Any live support? None that I can find.
Doesn’t work 1/5
By Ezra Brooks
Error in registration cannot proceed
Failure to communicate with server
Doesnt work 1/5
Ive been trying to get this app to work for a few days now It keeps crashing and wont even let me create an acount
Not good at all 1/5
Can’t access my account / it disconnected suddenly yesterday and no respond / please help
Server Error is all I get 1/5
So I just got the 14 day Freestyle Libre system but unfortunately this app doesn't work. I accept all the privacy conditions, enter my name and date of birth and all I get is an error message. Internal server issue. Disappointed as I was really looking forward to being able to check my blood sugar with my phone!
By Terry leffler
Keeps saying error communicating with server
Keeps telling me the server is down. 1/5
I can’t complete the process of registration.
I was so excited to use the app but I guess the reader will do until they fix the bug.
Not working 1/5
I just received the devices in the mail and am trying to use the app LibreLink. Every time I open the app it says error communicating with server. I called Abbott labs and they are aware of the issue. They said it would be fixed in 3 business days but it has been over two weeks. Very bad customer service and software clearly doesn’t work.
Error connecting to server 1/5
Apparently the server has been down for a while. Wish I would have known this before applying a $30 useless disk to the back of my arm.
The App Doesn’t work 1/5
I just bought this device for my mother who is type 2 diabetic. And this app says it’s not installed in my country. I am in california and I’ve heard so many good things about Freestyle libre yet it’s not working I didn’t get the device that reads the sugar level, because I thought it would be way easier to use the iphone. I honestly don’t know what to do anymore it’s been two days that I have been trying to make this app work I have downloaded the app on 5 different iphones to see if it’s maybe just my mom’s phone that is not working. It still didn’t work. We do have the iphones up to date and they’re “iphone X”. I have tried on an android and the app doesn’t exist on the android app store. Any advice on what I can do ? I don’t want the patch to go to waist it’s been two day !
Thank you in advance.
Faulty app 1/5
I just received my glucose monitor and have it inserted in my arm ready to be used.. unfortunately the app will not load and will not work .. I have an updated iPhone 8 and every time I go to the app it says error communicating with server .. please fix the issue.. I paid for the Rx and now this thing is stuck in my arm with no working app.. I’m pretty unhappy at this time