First Time User 5/5
By Ms. Osha
Very quick & user friendly! I really like its current & real time with flights. Very pleased.
Frontier pricing is great compared to other airlines but beware of 24 hour rule on ticket changes. 4/5
Frontier usually has great pricing compared to other airlines but their rule of cancelling writhing 24 hours needs to be changed. I purchased my tickets for a flight and within 8 hours the price had dropped by more than 40 dollars. I tried to get a price match or cancel and reboot but they wanted a 119 dollar cancellation fee. This was not acceptable when they just reduced the price.
Looks like I booked great flights that will work perfectly for events I need to attend!!!
Customer service 5/5
We had a terrible storm on Thursday an flight was canceled. Flight alerts were done well, Had to wait on phone for 55 minutes but was nothing considering all the cancellations but when Jen came on the line she had me rebooked same seats and same discount as my cancelled flight... smooth as a freshly paved tarmac. Customer service at its best. Thank you Frontier until we fly again. Tony
First & Last 1/5
You LITERALLY have to pay for EVERYTHING! ..in addition to ticket cost.
Awkward website 2/5
Love your airline, but your website stinks. It crashes, seems really unstable and is awkward to maneuver. Example: when I fill out a return flight and finish with destination and dates of travel, I then type in the promo code and press enter, which takes me to a Frontier screen which lists red errors. I assume that means the promo code was not applicable, but it doesn’t say that. Then I’m forced to start all over again. Very frustrating. Note: this occurs on every pc I use.
Even, now trying to send this review I’m forced to put in a nickname and every nickname is taken. Extremely frustrating
App function 1/5
Booking through app is terrible. Get error messages constantly in final steps and can not finalize the transaction.
Worst website ever 1/5
By WI. traveler
Not a user friendly site; tries confusing user on whether bags have been purchased. Always trying to up sell. No cheaper than flying a real airline and flyer does all the work. Seats on plane are molded plastic with a piece of vinyl stressed over it. Customer service is null and void. Highly unlikely will ever fly Frontier after our return flight. 2 thumbs down
Spring Break 5/5
Thanks to Frontier my husband and I can visit our daughter and family in Jacksonville Florida for $233!!! Thank you so much!!! I am in real estate. it has been a very dry beginning to 2019 due to all the snow in our area but that’s going to change soon and a break to see my grandkids is just what the doctor ordered!
Carry on policy 1/5
We certainly have choices today so I’ll drift back to my other carrier who doesn’t put a gun to my head at the last minute.
Can’t book flights from / To San Juan Puerto Rico 1/5
Can’t book flights from / To San Juan Puerto Rico through app..,
This app and website is terrible 2/5
I hate the app and the website. It’s ridiculous. As far as the airlines themselves, they are above and beyond expectations. Hopefully the technology that’s providing the customer service on the backend will catch up with the tech that actually does the flights.
By Richy rich5
I wouldn’t recommend anyone flying frontier. Our flight was delayed 3 times because the GPS in the plane was down. On top of that, the plane sounded like the engine was about to rip apart. Flight was at 6am, after delays we found out at 2pm that our flight would be cancelled. Can’t even get refunded from the resort
4/14 flight cancellation 1/5
By johny raj
My reservation was T9KTUZ Too bad you can’t afford a desk person when I went to the airline counter st SLC. Stood their and hopeless and helplessly returned . Phone was died so can’t call, where I can go.
Additionally why every other flight were going to Denver.
As a business traveler my reservation I no voice but cancel and top of that unpaid $200 per night on the room .
Lots of issues when crisis come to the customers but no help
From Fromtier at the counter.
Not only refund of the ticket I need $212 reimbursement for my hotel too.
Pl feel free to call me if u would like to talk at
Love to Tavel 5/5
I love to travel with Frontier Airlines
This was our 1st flight experience with Frontier and it was horrible, to make a long story short we were to fly out of Austin through the south terminal, what they need to say up front is that you must take the outside shuttle bus which is about a 15-20 minute drive away from the airport not a tram or shuttle inside the airport that takes you from one side to the other. We missed our flight, customer service was no help we were on hold for 40 minutes during that time the flight departed the airport, when someone finally came on the line the call dropped 4 minutes into the conversation. Our daughter was coming off a long deployment at Sea and we needed to get to our destination that day, ended up booking 1 way flights through another airline to flight out that day since we drove 2&1/2 hours to get to Austin and then finally the next day after speaking with someone only to be told we forfeit our departure and seats and baggage that we purchased online before the flight. Lesson learned for me just pay the higher price and fly from your own city.
Added a bag when I checked in 1/5
The app would not let me move forward, while checking in, without entering my cc#. I searched the site and it said I only had 1 checked bag, which was correct, but once I entered the cc, it charged my card for another bag, which I did not add. There is always some scam going on with Frontier anymore. I won’t fly them again after this.
Not impressed. 1/5
By audhufueb f
Not intuitive or user friendly at all. Just took me 30 minutes to pay for my baggage which is also ridiculously priced. So far, not impressed.
Your app is atrocious 1/5
Your checkin app is atrocious. I just want two carryons but can’t seem to find any way to do that. In addition I want to add my Global Entry number, but I have to call to add that. I’ve been holding for almost 40 minutes. And you’ll probably charge me to add that known traveler number if someone ever answers. And that number was already on Orbitz when I booked. This isn’t an issue with other airlines. Should have stuck with United dammit!!
Worst airline ever!!! 1/5
The app may be ok but I will never fly Frontier again. They actually canceled our flight had us deboard then put folks from another plane that was grounded on our plane so they could get to Cancun.
They didn’t care that a full plane of people heading to PHX had their flight canceled. Then they resold me my same return flight for $200 more then I paid the first time because my whole ticket had been canceled. Tell all your friends to stay away!
Primitive App 3/5
By Tired of Honeywell
In general, the app works okay to get you flight and gate information. It’s major shortcoming is accessing your account information for upcoming flights.
Instead of tying your flights to you log in account, you have to input into the app your last name and reservation number which you have to get via other sources, even after you have logged in to your account.
The better airline apps tie all your reservations to your username making it quick and easy to get your flight information, concourse and gate numbers, as well as maps of the airport.
Enjoyable travel experience 5/5
This was my first time flying Frontier!! I flew from ICT to DEN to see family! My flights were on time, flight attendants and ticket agents were friendly and helpful!!! I love this route being added since it reduces a 7 hour road trip to a 1 hour plane ride!!!
Pricing not consistent
Good app for crap flights 5/5
Frontier isn’t impressing anyone with literally anything they do but they sure are cheap and cheerful.
Charlotte to philly 5/5
Very easy online with app on my iPhone cheap flights from out of Charlotte
Our flight got canceled
Easy to use 4/5
Almost 5 stars but when I’m verifying all the data before I play I’d like to see the dates and flight times again before I pay.
Why don’t you schedule more flights between Cleveland and Sarasota? Flight going back today 3/11 delayed once again. I can understand that a medical emergency is unpredictable, but flight restrictions for crew are not. Why wouldn’t a crew be here ready to go? Now everyone boarded, but still sitting on tarmac - So far a 3 hr delay. We will be flying Allegiant on our next flight to Sarasota- where we travel regularly, having a second home here. You need to do a better job of servicing your customers. David Schreiner
John Washington 2/5
This is the most user UNFRIENDLY airline app ever but it’s right in line with Frontier’s web site. It send the user in continuous circles from forcing you when you’re logged in to input your last name and itinerary # to access current flights (while listing past flights) to carrying you through an obvious sales directed checklist to check in. It’s utterly ridiculous the hoops you have to jump through.
Unable to use 1/5
By Lucky 10382
I am vlind and accessing the app in voice over mode. The majority of the buttons are not labeled so I do not know what I am clicking on. I tried to select a departure and arrive airport, but I am unable to do it. I tried booking through fly frontier, but it says Java is disabled and when I check my browser settings it is not disabled. It wants bme to enter a capcha and the audio challenges are too difficult to understand. Unless the site or app improves I will either have to get sighted help or go through another airline.
Terrible lines 1/5
Extremely long line at ticketing and they are the only airline that even has a line. Let alone one that snakes around the ticketing area.
By Insta' user
Frontier has the best prices traveling via international ORD to any Caribbean island. That being said the app is smooth no glitching.
Convenient flights 5/5
By colorado phil
I really like the fact that you have nonstop from Orlando to Colorado Springs, Co. I am working in Florida but live in Colorado. Makes it so much easier to get home.
By Never Again $
I will never fly Frontier again.
First time flying 5/5
Never in the 26 years of me being alive have I been on an airplane . Until February 19th, 2019 I flew out of St.Louis Lambert Airport to Vegas .. It was such a great experience.!!! I flew Frontier airlines . Thanks for the adventure.
Clean layout with easy navigation 5/5
This app is great. Booking tickets and online check-in is made very easy !!
Great Price 5/5
I very happy to found this very good low price better than other one
Frontier is the worst 1/5
By Thomas L!1
Do yourself a favor and spend a couple of extra dollars on the front end and DON’T fly Frontier! They nickel and dime you and by then end of it all you spend more than you would have flying with United or Delta. They have terrible customer service, delayed flights, and only provide you with complimentary water during your flight. Get with the program Frontier, treat your customers right!
Military travelers 4/5
By Mike Navy
I wish there was a way for military travelers to declare their free checked and carry on bags during this advance check in process. Otherwise the app is great.
Upgraded seat didn’t happen. 1/5
Paid for an upgraded seat and I didn’t get it, I sucked it up so someone else didn’t have to suffer.
When I checked in at MSP, there were 2 clerks at the desk. The first one had to literally go back to a plane herself to retrieve something that a passenger left on the plane. The second clerk was helping a couple for an unreasonably long time. The line was growing and people were getting irritated.
The flight however, was just fine and we even got in a little early despite leaving 20 minutes late.
Horrible Airline 1/5
Charged $40 for checked bag and $40 for carry on bag Arrive in Denver from Seattle at 10:15 PM. 11:30 still no bag. Go to office and ask what gives, they said half the bags never left Seattle. I asked why we weren’t told while we were standing there for over an hour. Employee would not answer. Horrible service! $2.99 for coffee or a soft drink. Seats an plane were awful. Never fly this airline!!
Compare option 2/5
Not easy to compare flights, app needs a bit more work but can’t beat the prices. To find answers to the questions I have as a first time frontier customer I had to close the app and use google. The sessions would time out if I took too long.
Very confusing, you have to pay extra for a carryon bag 1/5
By Jimmy Dutton
Confusing and expensive
Blessed Flight 5/5
I’m thankful that my flight from San Diego to RDU was changed to a direct flight!!
I only wanted one carry on and could not delete the second one I was charged for there’s no delete on option settings.jos1956
Failure to connect to server 1/5
Can’t book flights because of continuously being “unable to connect to server”. Inconvenience. Not point in having the app if it doesn’t let me book my flights.
App is complex. 1/5
By Maylas 1223
The app isn’t easy to use. Sometimes it takes you in a bunch of circles to do one thing. The app doesn’t even allow you to view the planes set up for seating.
Easy to book...but! 5/5
Easy to use app but wish the flights were as dependable. I’ve used Frontier many times & prices are great, great with infants flying but hardly can depend on schedules not to
Change or planes breaking down. Very concerning.