By X Henson
Love your prices and your staff!
For my first booking with Frontier I am not too happy. I went to bundle my flight through my browser and the totals didn’t match. In fact it was double the price I had selected. I tried to call customer service and I wasn’t able to speak to a real person, just a recording. Quite disappointing. From there I ended up downloading the app, and NoT reviving the same bundle options which I was looking to upgrade this time around. Overall I am disappointed with the mechanics of Frontier. Please feel free to reach out to me. (908) 565-4410
In advance i was hoping and i got it 5/5
Hi sweetheart how are you doing every moment with assistant? If u need any coaching? Find someone professional who ask for upfront money from you then provide the services without refunds
Boarding Pass 2/5
I have no options other than “Wallet “
I want to send it to my email.
Awesome & Affordable 5/5
By King of iguanas
Affordable flights, reasonable luggage allowance, a variety of destinations and exceptional customer service is the reason I use Frontier Airlines. Book with Frontier for your travel needs and be assured you’ll be treated as a valued customer.
Booking was so convenient and fast! Thank you!
Paying for baggage 2/5
I need to pay for only one way and the system won’t allowed me.
Fly frontier 4/5
This app was user friendly
You get exactly what you pay for, no more and no less. 5/5
By JMM @CRW
WORST AIRLINE-NICKEL AND DIME YOU FOR EVERYTHING! 1/5
Absolutely the WORST airline! They try to trick you with “low prices” but then nickel and dime you for EVERYTHING! (You even have to pay extra now if you want your seat to recline!) Not to mention, worst customer service on the planet. Save your time (and $,and sanity) and just book with ANY OTHER AIRLINE!
Timothy janusz 1/5
Once again my flight is not going as expected. I am sitting at my departure sirport and frontiers desk is a ghost town. I have now missed my flight and cannot catch another flight until tomorrow
This is app is not letting me create an account I tried at least 10 times, I even tried to get a new password and still doesn’t work. This app has a major glitch, 0 stars.
By Mary lakes
Easy to use.
Horrible customer service 1/5
There is no way to get flyer miles if you pay for the tickets but you’re not flying. The customer service representatives are not friendly and can’t answer questions about the flights or services
Easy App 5/5
Easy to use app and reliable.
Check in 1/5
I have tried to check in numerous times on the app. All information has been entered, and I have received one set of boarding passes. It still says I haven’t checked in, and I don’t have boarding passes for my connecting flight, even though they have been paid for.
Not only is the app awful but so is the airline. Get ready for popups demanding more money at every turn. They even charge you for seat position. These crooks are the worst in the business.
Website isn’t for iPads. 2/5
iPads are not frontier friendly nor pc,asi am kicked out yet again
Flight was good smoothiest and takeoff I’ve ever had! Plane was extremely cold but the service and kindness stewards were extremely kind and helpfulness made up for it! I’m handicapped and appreciated the help so very much! Used to fly frontier all the time, then things went downhill but will use you again!!!!! Thank you Kathy Schander
Check-In and Boarding Pass 5/5
By Kyle Lee Reese
Easy to Check-In and make changes as well as view Boarding Pass!
Delayed. Seats are small and uncomfortable. Tray table doesn’t even fit my iPad. Only water was free. Even my kids noticed what an awful experience it was. You get what you pay for on this airline. No gimmicks.
Love this app 5/5
Has made flying so much easier love that you can download your boarding passes right to phone
Airlines. Disappointed 1/5
By elena catano
Will not fly again. For the price I will fly another airlines. Seats don’t recline. Sodas $3 per can. Not even a snack. No choice of WiFi. Terrible. Abusive.
Not user friendly 1/5
Surprise fees. App is confusing to use.
What is this? 2/5
By frequent sucker
Frontier like going to a restaurant and finding out when you get the check that that you’ve been charged for water refills. By the time you are done you should have rented a G-5
Good app 4/5
Easy to book
Web site is misleading on bags 1/5
By Paul Fritz
The web site is misleading on baggage and asks multiple times to purchase bags for carry on and checked bags. Fact you are allowed one personal bag at no cost (Knapp sack, computer bag). When addressed with the airline the bag charge is non-refundable. The web site is misleading and not clear on baggage during the checkin policy.
It’s too complicated
Easy to navigate, a big variety of options, and they make sure you get the best deals for the cheapest prices.
Constantly Logged Off 3/5
I have had to log back into the app almost every time I open it. Going to check onto the flight I had to step out of line and log in again as the app has my boarding pass. I cant leave the phone on this app all the time, my battery will die.
Need improvements 2/5
By tootie babie
Very uncomfortable bags are to high customer service needs to improve
Awesome Airline 5/5
Frontier made us feel safe.
Didn’t offer insurance 1/5
Didn’t offer insurance
Worst Airline to Date 1/5
By Business man 22
These guys take the cake. Worst airline ever. Completely dis functional. Horrible customer service . All around terrible experience
Not intuitive and broken 1/5
Freezes and nothing works. Interface is not intuitive and everything is an extra step.
Great Ride 5/5
My children and I took this flight for the first time in May 2019, it was a nice and smooth ride, however I think that at leases one suitcase bigger than a carry on should be free.
Used to love frontier.
Now they’re giving Spirit a run for their money in the category of worst airline. Nickel and diming you with outrageous fees for baggage. No WiFi, no inflight entertainment . 2.99 for a can of soda. Limited snack selections. I appreciate their efforts to go green, but come one...
By Syd Kizzle
If you are booking on a mobile app you don’t get to review your booking details till after you pay and then you can’t go back and change the detail
Great Flight 5/5
Wonderful flight attendants great service. Love Frontier!
By Deep in Texas
Great user friendly app
Best Airline Ever 5/5
Great fares. Great customer service.
Why default to Aguascalientes, Mexico? 2/5
Why does the app always default to a city in Mexico? Why doesn't it either look at my location and determine the closest airport or default to my account address? I dislike using the app for this primary, very fixable reason.
Frequent flyer 5/5
I fly several times a year to Atlanta, GA from Cincinnati, OH.
I have always had a positive experience with Frontier.
Never flying Frontier again 1/5
Got here on time and then waited 2.5 hours to be told that my flight was cancelled until 6am the next day. I guess the flight crew was tired. I purposely chose this flight because I have an 8am meeting in the morning. Now I’m going to be late to the meeting and show up wearing what I have on(pretty much pajamas). This is the third flight in a row that was delayed. Never again Frontier.
What do they not charge for?
Best airline ever! 5/5
By r u effin kidding me
How can you not fly Frontier who offers the best prices ever!!!! Its really such a joy to fly this airline. Thank you Frontier!!
Why only 4 4/5
It didn’t give me an option to use my Den account while booking
Very Pleased 5/5
By K LeNeen
Job well done.
What a pain! 1/5
By No way to run an airline
This app can’t remember the simplest of details. How many times do I need to enter my KTN number? Scan in my credit card and it doesn’t pick up your name?
Carry on and what’s left of best available seat is $75 and they want $185 to the works on top of ticket and tax. That doubles the cost of the flight.
Don’t get me started on Frontier Miles, no black dates but try to find a one way domestic for less than 20,000 miles instead of 10000 miles and you’ll still pay for seat and bags.