Thanks for the help 5/5
Red was great help on the telelphobe helping me get my flight fixed.
Desde la compra muchos problemas y cambios de intinerarios
Lacking in prebooking information 1/5
By anger issue
It would have been great to learn of carry on fees before booking! You all waited til after we departed from first flight and got confirmation for flight back on carry on fees. I sent my clothes home by mail to avoid paying your outrageous fees for one small carry on bag.
I tried to book a flight for Friends Fly Free and other specials and it never works. Even though I followed all the requirements. Are the specials legitimate?
Layne Shumaker 5/5
By Layne 85
App works very well on cell phone. Very convenient when out of office or home. Wish seats were a little roomier for my legs.
Worst ever 1/5
I’ve been trying to check in since 330 am. I’ve been trying to purchase a bag that I already had in the original buy but not showing up. Now it just keeps looping me in circles. Then it said fraudulent website. Now finally got checked in but it said I can’t get a bag. Never had this much trouble in the past. Holy cow I’m exhausted from trying
Frontier service 3/5
I like to know all charges ahead of time. I do think it’s pricy however, compared to competitor air lines. We pay more for seats and carryons then any other airline.😪
By Co horse
Every time I fly Frontier, I am pleased with the experience. Good job!
I have one concern; without exception the staffing at the ticket counter is always inadequate.
Least price but greatest cost 1/5
In my last four flights, one more than an hour late, 2 canceled flights and not for weather. One actually worked out.
On the two canceled flights I had to buy a same day tickets so all that money I saved was up in smoke. But I got a $100 voucher for one of the flights on an airline I can not trust. I let it go up in smoke too. What a waste of time and $$$.
By Annoyedin CLE
It wouldn’t rest my password. Because of that difficulty I couldn’t enroll in the den club offer. Took 3x longer than it should of to purchase what otherwise were reg fare tickets. Regrettably unimpressed.
Poor Qyality 1/5
Terrible communication! There is not any employee who can give us any updates, information!
Checking in and purchasing bags 1/5
Website is not intuitive to the user
I have always had good service and a smooth transaction when choosing my ticket
Put a Representative at the gate & Baggage check in. 1/5
By Crashes way to much crashes
Put a representative at the gate regardless if the flight is delayed, they are already at the airport. Put a representative at baggage check 3 or 4 hours before a flight. I talked to at least 30-40 passengers of my flight, all are pi$$ed you do this nonsensical BS.
Works good 3/5
Lags a little sometimes it doesn’t automatically include the discount.
JAX to RDU 5/5
Simple site even for the not so tech savvy type.
Customer service is trash 1/5
By Kyle DiChiera
Your agent tried to get me to change my flight As an 50k+ elite member not with your credit card I fly over 100 flights. He tried to charge me to charge a flight that could never be made because of time changes. He said it would be $260 estimate. However I went on the app and used the SAVE50 promo code and for the tickets for $29 each with my discount den. Frontier you need to watch who you hire. If your a non ethical company let me know now so I can look elsewhere. Now you can wonder why I haven’t been using your airlines. Look up my flight history. Email me anytime.
Flight 3338 1/5
Canceled the flight because you had no staff. No hotel volunteers. Stranded 8 people in my party. Not a way to conduct a business. Horrible experience with this airline.
Beyond unsatisfactory 1/5
Because of your poor customer service, I not only am missing treating terminally ill cancer patients, I could not take my 95 year old mother in law to Mass. It became obvious that you knew there was a problem, but you took hours to make a decision and disclose.
Frontier website 3/5
By 10 granddaughters in FL
I just wrote one for Frontier the other day then I called to use my miles on a car rental. I finally called and found out I had to give them a 7-day advance notice so - no car rental. Today I’m trying to update my profile and buy another plane ticket. I have a $100 voucher but don’t see anywhere to put in the code for it plus I changed my profile twice and it’s still not accepting it and last - I checked the rate on this tkt earlier and its gone up $30. Makes me think this was no mistake. They track all you do so they know when to raise the price. If I’m right that is really sad and bad business!
Worst experience I’ve ever had traveling 1/5
Unbelievable how bad this experience has been. Will never fly Frontier again, nor will anyone I care about.
Worst airline ever 1/5
Never fly this airline. Never on time and charges for everything to include your carry on. Spend the extra money and fly any other airline
I booked my airline way before I found out that I had to work the day after I fly home. what that means is that I am flying out on a Wednesday but I’ve got to work all the way up until Thursday. I tried calling customer service and the lady said oh well that’s not my problem. So basically is I’m out of a round-trip ticket that I cannot use I cannot cancel and I cannot get a refund. Tried calling customer service but they don’t speak very good English.
So buyers beware. I had to book 2 different tickets with two different airlines now and it cost me an additional money. Frontier Airline wake up and do what Southwest does. If you’re on unable to make your airline due to medical reasons or working. They give you one year to use your voucher.
New Flight Rider 4/5
I’m most impressed with Fromtier airlines of all the flights I’ve been on! The cleanliness is bar none! I love clean!!! The only thing I am not happy with is snacks and drinks not being complimentary/free. Please keep up the excellent service and friendly staff professionalism!
Login issues 1/5
By u r a butt cheek on a stick
I cannot log in — even when I reset my password.
I am sooo frustrated!!
Frontier is the worst 1/5
By Frontier is terrible
Terrible airline. Terrible customer service. Terrible app.
Don’t fly with this airline, they steal your stuff out the checked in bags and they don’t do anything about it. They are absolutely useless.
Pathetic app 1/5
Doesn’t allow to check in all passengers!
They are excellent including the pilot!
By Frusterated Pamela G
Some of the info is confusing. Not sure how the fees are totaled in the end and baggage prices need to be up front and easier to understand.
Very User Friendly:) 5/5
By FL Livin
As the title states. Easy Breezy.
Best deals, great flights. 5/5
I love frontier airlines. They always have the best prices to get me where I need to go, but they do it while still providing exceptional service.
Can’t click on anything 1/5
It doesn’t let you click on a date or anything else!
By Jocko Fan...big time
This app and the website for the airline are terrible and do not work.
Love you guys! Love flying with you.
The app is awkward. It could be smoother. It was impossible to figure out the baggage check or carry on. Sometimes things work sometimes they don’t. Thanks!
By wyoming to vegas
Not sure it worth it to get the insurance to change a flight. My change (later flight on same day) cost me another $119. So what was the insurance for? Very hard to understand the customer service people over the phone.
Easy to book 5/5
By triumphant triker
I booked the flight due tithe low cost of the flight. Most airline flights are ala carte, and this is no exception.
By Beav bro 1
I have a TSA # and it is registered with your airline. Just went through line and was denied.
Needed to see my 81 yo mom who’s health is declining 5/5
So far my experience has been amazing and easy! My mom now lives in Michigan and I’m still in NC. Her health has been declining and I needed to see her in person! So far this experience has been positive! I’ll follow up once I actually take the flight 😊
Very Basic but works 2/5
It would be great if site remembered you or had option to keep you logged in. It would be nice if it kept information and tracked more about your profile like TSA number etc
Missed flight 1/5
By Distressed D
We arrived to airport 2 hours prior to boarding time like email requested. Yet, with 2 kids, strollers, etc it took over 1.5hr to just get through TSA check point and all the way down to the end of the terminal because it was the very first terminal meaning we ran for 25+ terminals just to get to D1A. We were 2 min late, and they would not let us board. I don’t know if they can see that we checked in but it would be nice if they could because then they could see that we were at least there and could wait. We choose Frontier because it seemed family friendly, but I don’t know that I’d recommend it for families.
Quick and easy booking I will use this again
By Looking for a deal
The only complaint is you make it seem as though your getting a good price but then you add on 35.00 each way and it’s no longer a good price
I have been trying to book a bag for the past half hour and am finding it impossible to figure out so I'm trying one more time
My review 2/5
By Katherine Orrell
This is my first time flying with Frontier and I’m hoping the flight home is better that my flight in. When it was time to board the scanner was down and there was only 1 person who had to manually look up every passenger. She was very slow and didn’t seem to know what she was doing. She was also very rude. Once on the plane I thought ok here we go. Nope I look out the window and they are just now loading the luggage. Might I add there were only 2 people working. 2 hours later we finally took off. Our flight was supposed to land at like 11 am it was 2pm before we got to our destination. I have flown many many times and I have never had this much trouble. So I’m hoping the flight home is much better.
Frontier Airlines 5/5
I like your app alot! It’s easy to understand and you can easily navigate thru it. I don’t care for the cost of The Bundle. It used to be a great deal but now it’s just wayyy overpriced. I buy the Discount Den and don’t fly enough to justify that $60 so I won’t be renewing that either. Overall we’ve had great experiences on Frontier. Beware that United Airlines ECONOMY ticket ends up costing more because they only allow you to take on a purse. I took my usual carry on that will fit under the seat or overhead but they made me check it because I had purchased an economy ticket. I will say tho United has some newer planes that have gobs of leg room. I couldn’t believe it! Frontier is always easy to get along with concerning my Emotional Support Animal. Haven’t checked in a while on their rules for service animals so that may have changed but so far so good. Each airline has their good and bad - it just depends on your needs but wish it were just that easy. Most of the time your stuck with whoever is flying that direction...I hate layovers.
Seats and space horrible
Had to remain in the plan for over 30 minutes
This was first time and last time flying with frontier
Worst service EVER! 2/5
I tried booking a flight through the app, and when I entered all the payment information, a warning popped up stating that payment did not go through. So I went directly to the source of the flight that I was trying to book (volaris). I booked the exact same flight on trough volaris, and I received a confirmation email right away. I received an email in the morning stating that my flight was booked through frontier, even though the app said it did not book. So I’m double booked on the same volaris flight, one reservations through frontier and one through volaris. I called frontier to cancel the flight and DAVID -1132096 was very rude, he said I was not able to cancel since I didn’t call 4 hours after booking ( keep in mind that I didn’t receive a confirmation email until the next morning and the app had stated that it was not booked) and a full refund was only available if the cancellation was made within 7days if the flight. I booked a Friday flight on Sunday. I am not happy with this app or company. I highly do not recommend this app. It will glitch and take payment even though it’ll tell you booking was not processed. And then customer service will disregard the app glitch and charge you for cancellation.