Frontier Airlines 1/5
By Karen Roseman
On 5-15-18 we had a flight scheduled for 1:30pm from Trenton to Nashville. At 12:53pm we’re were told the flight was cancelled. We were given a number after standing in line for 30 mind. We called the number and were told the fight would leave from Phila on Friday...3 days later and we would have to pay 379 dollars for a one way flight. To date ( have received 106.00) was told I would receive full refund ($269.00) and two hundred dollar voucher. Haven’t received the voucher or the 38 dollars for luggage nor the balance of the flight. DO NOT FLY FRONTIER! The don’t care about their customers
Parents with Kids 1/5
On my last two frontier flights the agents neglected to allow parents traveling with kids to board before general boarding.
Austin Trip 5/5
By Mrs Drane
I recently flew to Austin with one of my grandsons, I hadn’t flown in some years and needed a reasonably priced flight for the both of us to visit my son. The crew was very professional, and the flight was great, and my grandson was amazed because he had never flew before. I am looking forward to more trips with Frontier. Thanks to our Pilots and the attendants for making our trip such a pleasant experience.
Frontier App 3/5
App still needs work to allow first time users to apply for membership. App doesn’t allow the option to pay for seat and baggage fees on return flight.
I love Frontier’s deals on Retailmenot! 5/5
By Diane TJ
The deals on Retailmenot for Frontier AIRLINES are the best ever. The low-fares are real and not a gimmick. I would recommend both Retailmenot & Frontier Airlines. Thank you to both.
James White 5/5
Frontier has become our go-to airline! You can’t beat their service and their fares!
Direct flight 5/5
Memphis to Vegas direct is a blessing. Saves me 3-5 hours in travel time 👍. Never have had a problem with anyone that’s providing service for me on any of there flights
Excellent App check-in. 5/5
The check-in using Frontier App is so easy and straight forward. Thanks.
Specials - Blocked Routes/Cities 3/5
By Mad in Memphis
I do enjoy flying Frontier, but for the last couple of months every offer had blocked MEM to or from DEN. Why? I pay extra to belong to Denver Dens and for what?
Not Good 1/5
By thatcher cook
Worst experience EVER!!!!!
Good option too many steps and adds... 2/5
By Luis Carreño
The options are good, the steps are too many and confusing. These steps are just adds, these could be in one pages for simplicity.
Called the Customer Service, since my one time fee has been charged twice and no option, even to talk to a representative.
Wonder how the system would be in case of major event.
We the people.
Can’t check in from my phone 1/5
By Bill the Bird Lover in Ohio
I’ve tried to check in from my phone on both legs of this trip and I can’t get past the basic info screen after I log in.
By Cheryl’s Mac Book Pro
I have a know traveler #, it is in my profile, yet I still am not given Tsa pre. Something is worn with your system
By flying on the top
The only complaint I have about the flight is that the seats are so hard. Your tail bone and back hurts. Some of the pilots have perfect takeoffs and landings . Some are kind of rough. Otherwise I enjoy flying with Frontier.
Super easy! 5/5
By Billy boy1980
The app is very user friendly. Great experience so far!
Delay delay and delay 1/5
At the Orlando Airport, I have been sitting in a Frontier’s airplane for an hour another hour at the gate without a promise! Poor maintenance and customer services.
Don’t fly with Frontier...go out of business please 1/5
Poor poor service, NEVER EVER, CHOOSING Frontier airlines should shut down. 3 other people and myself didn't get notifications and all they continued to say was canceled due to weather , we sent emails. But all 4 of us didn’t get the notice that the flight was cancelled, the flight departure board read that it was on time! The next flight wouldn’t be another 24 hrs. This is unbelievable. No compensation, either refund or rebook(for no fee)- not an option if you need to get to your destination -partner with other airlines dummies. Avoidance , customer service claims in person should help us and yet everyone in person left for the night. Unreal.
Great App 5/5
Great app overall. Easy to use and perfect how they show price difference from flying different days.
Horrible service 1/5
Worst airline ever , they switch plans , cancel , delay , lose your bag ... Good luck . Haven’t heard back in months about My last most suitcase
Nickel and dime 1/5
It drives me crazy how they charge for every little thing. Also the check in time in DEN is crazy. Could be 20 minutes for a bag drop even after checking in on the mobile app, or maybe it’s 45 minutes.
Frontier APP 5/5
By Frontier APP
Very user friendly!
Horrible, non-intuitive app... 1/5
By awesome card!
The team or individual that wrote this app should be required to fill it out. It’s not intuitive at all. It took me over 30 minutes to to sign up for the frequent flyer program...absolute crap!
Cancellations and Accommodations 1/5
It would be greatly appreciated if you could come up with a system to speed up the service for accommodations when a flight is canceled. Especially for those individuals who have been patiently waiting for two hours and more. FYI, like one of your counter employees stated to everyone. Hey, folks it’s only 30 minutes come on. Speaking of the new flight for the following day on being delayed again. Just like your time is valuable so is ours. Thank you
Fantastic experience so far and ❤️ media graphics ads😍😜
Zero customer service 1/5
We we’re in the process of booking two emergency flights for my father-in-law’s burial when we lost connection. We immediately called back and was told the fares that we were booking we’re no longer valid and we had to pay almost twice as much. That is utterly ridiculous and lacking even an ounce of compassion!
Lost bags 1/5
By still have the same shirt on.
I understand things happen but have someone to answer the phone instead of leave message. At least call back in a decent time frame. Alaska air did more to get my bags then Frontier did.
Easy and inexpensive 4/5
Spoke with a customer service agent and used the online booking, both were good although on hold for about 15 minutes. Overall good experience.
Flying to Raleigh 5/5
What was the $33.00 fees????? When the ticket was 129.00. I’ve flown frontier about 5/6 times before this same itinerary which I love. I love flying frontier but I’ve NEVER paid fees like this. And I did not buy a seat nor luggage this time so I’m not sure why I’m paying an extra 33.00$
I love frontier the customer service is the best.
My first Frontier airlines flight 5/5
By Toni The Duva
And absolute wonderful flight very courteous crew and smooth flight all the way will definitely fly again
Trouble joining discount den 1/5
I wanted to join the discount den club and they denied my password then I went to the website and tried to login and change my password and it wouldn’t accept my new password. So I called customer service and they didn’t understand the situation either. Very frustrating!!!!
In flight NON-service 1/5
Water is free...and that’s it. Must be a partner with CHEAPO AIR. Will never use again. Nickel and dined to death with sneaky backend charges....seating & baggage.
Seems too good to be true, but it’s not 5/5
By Hungry Grubber
I honestly don’t know how they afford to give us such cheap seats...maybe drug smuggling? Either way, at $17 a seat, they can sit me on top of a stack of cocaine I’m not complaining.
Service on the flight 5/5
Great service! A bit crowded but we upgraded to an exit row which helped. Good staying on schedule. Wish we could bring a carry on without paying extra
I was very happy with my flight price. I am unhappy that Frontier Airlines charged 68.00 to book my seat and have a carry on bag? That’s highway robbery! I would of given a 5 star rating, but that disappointed me very much!
LOW COST, LOW CLASS!! 1/5
This is the worst airline ever! Why is it still allowed to exist. They obviously don’t care about people or their time, just their money! They canceled my flight after I had flown into my layover airport. Airlines know in advance if a flight is not full so why wait to cancel and leave people stranded?!
When it happened the first time I flew with them, they told me it was weather related but when it happened a second time in spring I learned better. Basically the flight was not full so they canceled the flight, said to hell with the people flying and herded us like cattle onto a flight scheduled for another destination 10 hours later.
I was given a voucher for “any inconvenience this may have caused”. SERIOUSLY!! 10 HOUR LAYOVER=INCONVENIENCE
Now I have the honor of flying home on this airline! Take a picture because you won’t see me again flying on this airline! You get what you pay for truly applies to this “Low Cost, Low Class” Airline!
STL to Cancun 5/5
We have taken this trip twice and both times have been perfect.
Poor connectivity 3/5
By Quit while you're ahead
App times out and you have to start over. The last time it took me out and the fares increased when I had to start over.
First frontier experience 2/5
I booked a flight with my friend to Vegas, the original flight was cancelled and I was put in flight with a long layover. I called to find a flight with a shorter layover since I originally signed on for a direct flight to Las Vegas. I did early checking to find out my seats was not assigned and had to choose to pay extra on top of the $40 carryon fee to sit next to my friend who I originally booked my flight with. It was just an inconvenient stressful experience. I probably won’t fly with frontier after this trip.
It’s my son and mine first time flying and we were given separated seats
This airline is a joke 1/5
I’ve flown frontier 6 times and EVERY SINGLE TIME my flight is delayed. One time, my flight was delayed 4 consecutive times, they just kept pushing the departure time back more and more. I sat in the airport for 7 hours. No apology, nothing. They say it was because of equipment maintenance. It takes you bozos 7 hours to fix something? Will never be using Frontier again, I had enough of this trash service. Fly Spirit or don’t fly at all, you can thank me later...
Good app 5/5
Frontier app is as it should be. Works great.
Extremely disappointed 1/5
Very bad customer service, also you guys change flight timing without letting their customer knowing. Delayed flights are understandable but putting the flight times earlier than your actual bookings are just ridiculous. Very bad at compensating their passenger.. this is my last time flying with frontier, and would never recommend anyone to fly with frontier...
Fantastic travel companion 5/5
This app has to be the simplest air travel app I use! Easy to navigate, clear understanding of flights, locations, and cost. Quick in booking a flight with simple ticket information then payment options. Definitely recommend!
Over priced! 1/5
Frontier will nickel and dime you to death. Other airlines may initially appear more expensive, but after adding pretzels and a coke at $2.99 each and having to pay the same price for a carry-on as for checked baggage, Frontier is more expensive. You even have to pay additional for your seat! Frontier is my last choice from now on.
Bag prices 2/5
Why is it so difficult to get an actual price for the bags fee? Just post the cost instead of jumping thru all the hoops to find it.
Frontier review 5/5
The people where very friendly the aircraft was super and on time,can’t ask for more,thank you for a great experience
Fue muy rápido y efectivo hacer el “check in“. Además fue muy fácil.
Website doesn’t allow boarding pass function 1/5
By bad airline
I tried to get my boarding pass following the links that were sent to me by Frontier. I could never get their website to work. Then I tried calling them. After 30 minutes of calling attempts I finally got to a person to speak to. Unfortunately this person did not speak English. Therefore the service was terrible all the way around.
I’d Rather Hit My Thumb With a Hammer 1/5
They somehow found a way to make the app worse than the website. Didn’t think it was possible, but boy was I wrong!