Flight bad communication 1/5
Our flight got cancelled and we aren’t getting through to talk to someone about changing it. We need to leave ASAP
App is terrible 1/5
The app does not recognize if you are a discount den member so you spend more to buy tickets on the app. Fix this already
It won’t let me sign in and I’ve tried several times to reset my password.
No review of order before purchase 1/5
By No loss for words...
How is it that an app requires you to select one way or round trip, then only selects and purchases for one way, because the other flights on the outdoing are sold out... a simple opportunity to review the flights before booking on the app would save time and reduce errors.
Great budget airlines 5/5
By H2O Amor
Frontier is an excellent, no frills airlines that informs you upfront about all costs. They even advise/warn you to think through your trip so that you don’t pay extra once your at the airport.
Painful process 1/5
The web app to purchase tickets is painful. Could not add users who have frontier m
Numbers. Should be simple.
Flight and boarding pass disappeared 1/5
By bad coder
Right when I arrived at the airport. The app had no trace of my flight info. Checked it right when I left and all was well
Missing Pre-check from reservation 3/5
Missing pre-check from reservation
I know it’s a budget airline but... 1/5
App and website are both hot garbage. Sort of like the airline. This is what I get for straying from JetBlue.
Always happy with my overall experience!
The best 5/5
Carry on bag fee 1/5
The fact that carry on bag fees are auto populated while making the reservation is sneaky and that it’s more than the checked bags is very greedy. Shame
I thought I was getting a ‘deal’ with your airline price but the added fees at the end made this flight -no deal. I have never had to pay for my seats- seriously? I have been flying all my life. I won’t be choosing your airline in the future but will be warning others ‘buyer beware’.
Love the app! 5/5
So user friendly and easy to use. I like all the different animals that pop up while waiting to proceed to the next screen too! Smooth check in and itinerary retrieval.
Difficult to navigate 3/5
App is difficult to navigate. Not as difficult as the website but both could use some redesign.
By Fooled by Frontier
I purchased my round trip ticket and thought I was done paying. Nope! Checked in on the app and discovered Frontier charges extra after the initial purchase. Another $27 for airfare, $40 for a carry on and around another $100 in taxes and fees! You can bet I will never fly Frontier again. Other airlines may cost more up front for a round trip ticket, but in the end it will be much cheaper!
I paid extra for an isle seat and I’m in row 25. My wife did not pay extra because she is small and doesn’t care if she sits in the middle. She is in row 4. I won’t fly frontier any more unless I have to.
Great app 5/5
This app is so easy to use. I love being able to add my boarding pass to my Apple wallet!
Website doesn’t work all the time 3/5
I find the website frustrating cause it’s glitchy!
Can always find a deal here 5/5
Great prices for adjacent airports but worth the savings
Frontier for the win 5/5
So impressed with the non-stop service from Albany, NY. Plane was new and clean and the flight crew kept things moving. Love this airline!
First time 5/5
First time flying frontier and using app. It was easy.
Does not show my TSA precheck 2/5
My boarding pass does not show TSA prechexk even though my known traveler number is in my profile!
Passengers become sardines 1/5
By Mama got cheated
It is astounding that you cram this many people on a 4+ hour flight. Seats are extremely uncomfortable and do not lean back. They’re made of plastic with a thin layer of cushion. It’s hard to believe I had to pay extra for my seat. I used to think of Frontier as my airline but, that is no longer the case. Budget cuts have gone too far.
Do you want to sit? Add money. Do you want to pay extra to select your seats ahead of time, yes. Then attempt to check in for your flight and pay additional monies to select your seat again. What a rip off. Are people that stupid to use your airline and assume their getting a fair rate. I think not. However, there is a sucker born every two minutes and this will be the last time I use this airline. Also, I’ll pass this information on too everyone I meet. Thanks
Login issues 1/5
This mobile app is terrible - can never pull up boarding pass or login
Works fine on web site but app is horrible - always giving us issues
Muy bueno 5/5
By buena y agradable
Asta en este momento tiene bien servicio y muy profesionales y amables!
DO NOT USE FRONTIER 1/5
You’re better off paying up front for a plane ticket because with bag fees and a seat charge you end up paying it anyway.
Not worth the savings. I have hated this booking process And their terrible customer service.
Love it! 5/5
Cheap, Quick, Easy!
Price change too fast.
By I'm not sure lmaoooo
Terrible service in the city of Denver,Colorado. We missed the flight due to it changing gates, and eventually it turned out that we had to stay at the first gate. The Manager by the name of Kristin was very rude and impolite and did not offer any soulutions other than trying to fork out another $200. I had to purchase a different airline ticket to make it to my destination. Again NO solutions were offered not even an apology was given.
App takes tries
Get error that not specific what went wrong
Tried also to use password recovery got no where
Im sure the more i use the app
I would understand better!
Didn’t do what they said 2/5
My flight was delayed 6 hours and because of health reasons I could not wait that long. I was told by a employee that he would put me in for a full refund. Never received so after many calls a refund of 50.00 was refunded not the full price paid for my ticket.
Always Satisfied!! 5/5
By Maine Girl!
I have flown with Frontier many times and never have been unhappy. Planes are clean, staff is friendly and efficient. Can’t beat the price! Glad they are adding more destinations!! Keep up the good work.
The worst airline app of all 1/5
Never works. Closes out randomly. Have to start over constantly. Can’t edit any part of your profile because the alignment of the screen and the fill ins are off. Took me over 30 min to book one single flight.
By Selena Gomez 168358627834
Easy to use and quick.
I love the air line but the fees for suitcases are to expensive. I can go on southwest for the same price after all the fees and I get two suitcases free and a carry on. I think carryons should be free and the check in suitcases should be $25 this way I can bring two cases. I come to Rhode Island twice a year when do I always things back with. So I want to keep using ur airline but I need two suitcases and 1 check. Or if it the fee was for round trip I wound understand. Rosa Almeida 401-419-6502
3.5 hour delay w/ no advanced notice from Frontier for a 7:15am flight . Not cool.
1st Time Flying Frontier 5/5
By Mercedes Gonzalez Traveling 1
Five stars. Flying with 83 yr old mother. Wheel chair was waiting for her. Friendly employees. Website a little bit hard to use, but that doesn’t detract from review. No frill airline with great prices, caring employees for a senior traveling partner. Have used Delta, American, United, and Hawaiian Airlines and I’m impressed with reasonableness of Frontier airline’s service. This is now my designated airline. Flight was direct and direct flight was not offered on other major airlines with one and two hour wait times including deplaning to catch connecting flights. I fly a lot so I’ve compared other airlines and now this is my go to airline. Will use other major airline when Frontier airlines is not going to the destination I need to go. Wish they’d have an
800 number and maybe they do and would also like a self check machine at the airport, but anyway this is not detracting me from using Frontier. My real name is Mercedes Gonzalez from Orange County, CA and this is a real review. I’ll have my travel buddy’s go with me on future trips on Frontier. I’m recommending this airline. Bon voyage to you and happy and safe travels.
Great app 5/5
By Bcc kickoff
Love this app. It’s better to find a flight than delta app.
Great Experience 5/5
This trip from Tulsa to Denver was was one of the best economy flights we have ever had. Thanks Frontier! We will be flying your airline again and again!
Mr Michael pollard 5/5
By the new Taylor swift😍
Great airlines. Thank you
Emotional support dog 5/5
By Sissy and Joyce
Having problems at the gate with your new system and your employees. They are not well informed of That process.
No response 1/5
By left a bag on plane
No response from lost and found but charges for service
Fly Frontier 5/5
Frontier is a great airline you have the ability to choose all options you want. The staff are all very friendly and helpful. Excellent service at a great price.
Great deals & price keep up the savings👍
Love website and the choice of how much
to spend as in amenities
Pat MUCCIARELLI 1/5
By Pat Mooch
Worst airport ever. Rude workers.