Where is my luggage? 1/5
We landed over 40 minutes ago at the South Terminal in AUSTIN and our luggage is no where to be found. It’s sitting on the plane less than 100 feet away and we can’t get it.
We were told by staff, their staff is loading another flight and they do not have the staff to help us.
What happened to service after the sale. You had no problem charging me $75.00 for my bag, you should have staff to deliver it. Your lack of staff is not my problem!
Very frustrating and concerning.
No nice words to say. The only blessing is I am not the mother with the three small children fighting to hold her babies waiting for her stroller. Unexceptionable!!!
I hate flying 5/5
I am a anxious flyer! But I have been flying on Frontier now for 4 years. I always feel safe and staff help me to keep my nerves at ease. It means a lot when the pilot or co pilot greets you as you board or says goodbye as you exit. I recently had to fly on another airline😩to and from my destination . Not once did I see the pilot. I was a bag of nerves thank God I wasn’t flying alone. Thank You Frontier for your exceptional service and easy booking!
Shuttle bust 1/5
I am currently sitting in the south terminal in Austin Texas after having been delayed by the shuttle bus, provided by the airport, which overheated causing myself and others to miss our flight. For some unknown reason to me my early check in never went through according to the frontier checker. I called and waited on hold for 30 minutes no one could offer me any assistance as I watched most of the others on the delayed shuttle go through to the flight. I am extremely disappointed in this company and will most likely never fly frontier again or recommend it to anyone I know. I am now out of so much money and time. Not sure how I can be reimbursed for not only my lost flight but my paid for hotel room in Vegas and I will be missing the meeting to help me save on the pre purchased room as well so there is another 300 I will be out when I am not in attendance in the morning. My head is spinning that this happened. I feel like your complaint could care less. My phone number is +13619353310 I would absolutely love any assistance to resolve some or any of these issues.
Great Airline with great prices
Add the ability to add to your calendar is missing 3/5
By OU Matt
Seems like a pretty easy thing to fix. Please add
NO Flight Change ALERTS! 1/5
I’ve now had three Frontier flights change, cancel or delay with ZERO frontier notifications from the app (within the app nor iOS). This is an absolute FAIL on Frontier’s part. Any change or delay should be boldly and repeatedly made clear to customers. Traveling is coordinating all manner of events, to / from / before / after flying and Frontier making changes without notifications should disqualify them from the App Store entirely!
Chicago Over and Over 5/5
Frontier has made it possible for me to visit family in Chicago multiple times this year already!! I hope you guys plan on being in Mobile and keeping rates low for the long haul. The staff is super friendly as well.
Stupid Airline with a stupid app 1/5
By Bobby Billy Joe Thorton
Can’t load my tickets ever and when I put in my last name and confirmation number it never shows up, fix it
Frontier App is sooooo much easier than online! 5/5
Frontier App is sooooo much easier than online!
Delayed flights and Dirty Seats 1/5
By LLT in SJ
I just flew home on frontier yesterday. I had a connection in Denver. Both of my flights were delayed. But what bothered me most was the dirty seats on my first flight out of Austin. When boarding I noticed that the entire row of seats I was in were full of crumbs including the floor. When I brought it to the attention of the flight attendant she just explained that children had been sitting there on the previous flight and handed me some paper towels to clean the seats myself. She mad no attempt to help me nor did she apologize for the seats not being cleaned before we boarded.
An airline not cleaning the seats and floors between flights is not only unprofessional but it is unacceptable. And for the flight attendant to not even be concerned that the seats were not cleaned is unbelievable. It felt disgusting to sit in these seats and put my bag under the seat in front of me with so much food crumbs on the carpet. I really don’t want to fly frontier again nor would I recommend it to anyone!
Frontier best Airlines 5/5
I got the cheapest ticket and great deal on my flight 🙏🏻
Great service and such a smooth ride! 5/5
Love Frontier and will fly with them again!!!
Can’t stop in between 3/5
If you get a phone call and exit out of the app you have to start back at the beginning was almost done typing in credit card information and got an important phone call that only took 30 seconds but kicked me out and had to start over was really bummed when I went back in the price went up
Airline checkin processes and Worst bag drop at Denver 2/5
We arrived at Denver airport at 3:45 am for 7:00 am flight. We actually arrived 3 hrs ahead of schedule for domestic flight with 2 kids 3 year and 6 years. We checked in online but just to drop the bag and car seat checkin staff made us wait for almost 2 hrs. Then security lines were so lengthy.. as we were going through security requested the flight was going to leave in 40 mins TSA agents said all the flight were late and they would wait for passengers. As we ran to the gate 7 mins before the departure time gate was closed the agent boarded and cannot open the gate even the flight was right at the gate ..we requested the agent and said cannot do and sent to the rebooking agent only to let us know that there were no flights until next day. For some passengers in the line with us were told 2-3 days stranded in Denver and frontier airline would not provide any accommodation s well. Worst ground staff in flight was okay no issues. Ground transportation staff and Denver Security check is unbelievablely bad
Total rubbish 1/5
Tried (iPhone 8, latest settings etc) to install and use the app.
Too high prices 3/5
Getting to visit my parents is priced out of this world. Not to mention that it took me something like a happy hour to book this flight between searching websites and then finally figuring out how to enter everything on your website. What happened to phoning people in getting this done in 10 minutes? Yes I feel abused.
READ and FIX ASAP Round trip when 2/5
Previous experience: FL to RI/ Round Trip - 03/19 - 3/6/19
When I used the app before I bought a round trip from FL - RI. The app asked me to pick a seat for there and back. The app asked me to pick a carryon and check in bag ONCE. When leaving RI to head back to FL it asked me to check in. When checking in through my phone it didn’t prompt me about any baggage because it was already included in my round trip and I paid for it already.
Recent experience: FL to RI/ Round Trip - 6/1/19-6/8/19
Did everything completely the same. Every step was the exact same way as before. The app asked me to pick my seat twice. The app asked me about check in and carryon as well but only once and I only brought 1 check in bag as before.
Here’s the kicker: when prompt to check in for my way back to FL it asked me about my seat, carry on, and check in bag. It wanted me to pay for it all over again.
If I’m buying a ROUND TRIP every thing should be doubled up for the whole trip or should be asked during the time of buying the ticket. You shouldn’t have to pay for a check in/ carryon bag unexpectedly when leaving to to go back home.
MY POINT: when purchasing a ticket for a ROUND TRIP everything should be either charged twice if you choose to add a carryon or checkin seeing that you have to pay for your way there and back or needs to be stated twice for everything (seats, carryon, and checkin) at the TIME of PURCHASING a ticket and not on the way back unexpectedly.
The app don’t ask you about a carry on and check in once and the way it’s stated it giving you the option of how many bags. If I would of chose 2 bags I would be charged for 2 bags leaving Florida and not a bag for leaving FL and RI.
CUSTOMER SERVICE LINE:
I called customer support for assistance and didn’t receive any. As a one time courtesy I was charged a $36 fee instead of $42 since I checked in even though it states that once at the airport the charge for any baggage may be more than the cost offered.
As a courtesy instead of $42 they charged me what the app was originally trying to charge me for checking in of $36. It wasn’t really a courtesy at all seeing that I still paid for a bag that should of already been added into my ticket at the TIME of PURCHASE. My issues went unsolved.
As a case manager myself I would of just waved the fee to fix the issue of what I was calling in about to keep a customer but then again I wasn’t the one working.
My flight was already delayed and I wasn’t even at the airport yet as well.
I really hope frontier fix this issues and I would like a refund on my $36 that was unexpectedly asked for. I doubt that I get that back but for the price I paid for my ticket I could of flew southwest or another airline and didn’t have these issues.
Cancellation with no compensation 1/5
By It Nkap
Our flight F9 419 LGA ATL was cancelled after 4 hours of suffering.
The staff left us hostage on the plane waiting for the police to arrive to do crowd control. I should have guessed then that you mean us no good.
We were sent out of the airport with no excuse, and no hotel voucher nor promise of anything. But we got a healthy dose of New York attitude meaning disrespect from your staff. Thank you.
That is so low you should run your airline in Africa. This is where that kind of service is given.
Need to ask before SW update 2/5
By Macey 2
A major flaw is the inability to postpone software updates. Mine occurred in the TSA. Precheck line. As a result I had to wait 8 mins for it to be complete.
Ridiculous Charges 1/5
By Freaky Black
You guys charge for everything except the fkn bathroom. I’m sure that’s next.
By Robert Toemas
Not very intuitive and difficult to navigate
Chris Dugan 1/5
By MR D 3
Given 2 prices. One for 52.00 on iPhone. 268.00 on ipad. Whats up with that...
Carla murphy 3/5
By carla says
Hard to navigate. Lots of pop up as and extra costs and marketing.
Can’t actually reach customer service....check in is misleading, and irritating to get through. Poor design. Will think twice about using Frontier ever again.
Never again 1/5
By Hc cig subjecting
Frontier honestly doesn’t even deserve one star!
Nowhere to buy insurance in app 3/5
By Snicker doodle368865433
There is no where in the app to buy flight insurance à la cart.
Great app! 5/5
Very easy to use and stays up to date!
Fees and hidden fees 1/5
By thankful dieter
I just went to check into my flight. I had paid for everything my family and I needed when I booked the flight two weeks ago; two checked bags and four plane tickets. I used the app to check in, and seemingly denied all the annoying additions they the app prompts you for which cost extra money. When I got to the confirmation screen, there was a charge for $552.39. What could that be for? I check it a couple of times and then thought maybe the company just wanted me to re-confirm what I had originally purchased. After clicking confirm, I get a message that says “Thank-you for your purchase.” Really? Now I don’t know what I purchased or what I’m being charged for. It is ok to be a low cost carrier. What is not ok is to make the customer experience confusing. Now I don’t trust the company. I will have to call them, wait on their excruciatingly long customer service line, talk to someone with limited English comprehension, and try to verify if or if not I’ve been charged extra for something I didn’t ask for.
I know this because I’ve already gone back and forth with the company about a car rental that I booked thru them on this same trip. After two hours and three different service agents I finally got to speak to a supervisor who cancelled the booking (I think). I have yet to receive a cancellation confirmation. If that cancellation goes as promised, then at least the company can claim some integrity.
Frontier is the worst 1/5
We just boarded Atlanta to Trenton and receive an announcement that our Captain is stuck in Nashville and we have to wait for him. Why did they board us? Why can’t they ever admit they are delayed?
Looses info and crashes.
By James 18!
The prices are reasonable for a budget friendly trip. Our flight got delayed and they did their best to make us feel ok. Thank flight pilots and attendants for doing your best.
Technical errors while booking 2/5
By Capt. TK
I have been getting to many errors and seeing price changes of the flights after
I enter multiple passengers information. I can typically book myself with out issues but lately adding 4 passengers it says it won’t connect to the server and the prices are then higher for buying multiple tickets. I also think prices for choosing your seat are quite high at times.
One of the most difficult wed sites I have ever tried to use
No true savings 2/5
If you want passengers to belong awards programs and “Den”, don’t charge them for bags, etc.
Fly ISP to SRQ 4/5
I like the fact that you fly from ISP Long Island to Tampa and Ft Myers. It would be fantastic if you flew to Sarasota , you would have a great advantage if you add this route. Long Island has lots of residents that fly there and you seem to have better ticket prices from your competition flying from and to ISP.
Great experience 5/5
App is great but wish you had a better way of looking to see if you paid for carry on or claimed baggage on your recipe.
Nickel and dime to an extreme. 5/5
By Vera Wang2497
I will bring my own seat belt just in case they want me to purchase one
Love the app 5/5
Love the app...only bad thing is prices change as you’re entering your billing info
By Bekki S
1st time flying in a long time and this apps makes it wonderful and mainstream checking in
Seating map? 3/5
Pretty good app but I’d sure like to review a cabin seat map to see were I’m sitting, and to see what all coach and upgrade seating options are.
Surprise at the cleanliness and how new the plane was.
Check-in, good; Toll Free not so good 4/5
Check-in via the Frontier was smooth and easy. Calling the Toll Free line for assistance was tedious, since it was difficult to get through to a live Associate. Once through, the Associate was very good and helpful.
Precheck problem 1/5
I entered my TSA precheck number to my frequent flyer account, and it shows up under my passenger information for the flights, but it never gets added to my boarding passes, so I end up in the long security line I don’t need to be in. It’s infuriating.
Website and App Needs Work! 1/5
This app allowed me to add my KTN but didn’t print it on my boarding pass. The website did the same thing but I can’t print the boarding pass. There’s an incomplete traveler on my account, that I don’t know and didn’t add, and I can’t remove it from the website. I removed it from the app but I guess the two don’t sink!!! All that work for nothing and now I’m waiting on hold forever!!!!!!!
First time on Frontier. Flight cancelled 10 minutes before departure. Reimbursement offer not impressive.
Carry on bags 1/5
Very difficult to navigate, I wanted to purchase two bags and could not do it on two different phones. Waisted 30 minutes of my time.
GO SOUTHWEST ! ! !
Too many add-Ons 3/5
By Days E
There were way too many prompts asking to add or bundle on services at the time of checking in. There were at least four! Other than that very user-friendly app