Needs iPad support and Reservation corrections 4/5
I use this app a lot! It's a fantastic way to search store availability and hold items for pickup at store. You can redeem, check your reward balance, and check in. I thoroughly love this app! I just wish the app was optimized for the iPhone XS Max my battery icon and time are being swallowed up by the navigation tab on the left side of the home page and cart icon on the right side. Also the home page banners look stretched out on XS Max. Please fix and/or optimize it.
A couple annoying flaws 4/5
Generally a good app, but searching for pre-owned games in-store is a major pain. Unlike the website, which will only show you stores that are currently carrying a game, the app shows you every single store in your area, which means you have to scroll through a long list to see if any have a green check.
Similarly, search results have no indication of whether a pre-owned game is in stock until you actually view the product list. If you're a collector looking for older games that are frequently or completely out of stock, you're much better off using the desktop version of the site.
Other than that, the app's fine. Does what it needs to.
Update: Still a good app, and being able to calculate trade values on the fly is great. However, several of the art assets near the top of the app are broken on phones with a notch. It’s been like this for months and is mildly annoying.
This is how GS will end. Not with a bang, but a whimper... 1/5
Judging by how well this app works and the fact that their website has been down for a month or so, I think we are witnessing the death rattle of GameStop. It’s unfortunate because I and many others still enjoy physical retail- if they kept their prices in line with other sellers and kept their online presence working (it’s a tech-related company for F sakes!) they may have been able to pull through. I’m trying to stock up on used games while they’re cleaning house just like I did when Blockbuster Video was throwing Blu-rays away for 4 for $20. I would call, but they don’t answer the phone either.
Rant rant rant. Grumble grumble. Back in my day...
Fix filters please 1/5
I can’t stand looking at a bunch of products that aren’t even in store or available for order. So I try filtering availability to what is in store or online and it still shows discontinued or out of stock merchandise and it’s super annoying.
Rip off artists 1/5
GameStop: rip off artists.
Over-priced games and undervalued trade ins.
Worst buying experience ever 1/5
Twice I tried to buy a product through your app. I chose my store and wanted instore pickup, it was available 3 miles away. Then I tried to order the product, with the use Paypal link your app provides.
First it told me it couldn’t use PayPal. Then I put in a credit card it told me it couldn’t save my billing address. I quit and I’m deleting the app. I will get the product elsewhere.
Nice app. 4/5
One thing I must say is I was hoping to be able to check my game stop gift card through the app. Would be nice to be able to add money onto it through the app. All in all not a bad app.
One thing I’d like to see integrated is when you reserve a game it’d be nice to see how much you’ve put down this far as well as the remaining balance on it and that it’s paid off in full.
By Mookie Da Goon
Let’s be realistic, we all know we love GameStop but also hate them at the same time LOL ! The reason why i say we also hate GameStop is because their really cheap !!! A perfect example of this is i can buy a brand new game for example a Xbox game for $6o and let’s say i open the brand new game infront of them. Even if i didn't play the game and i open the wrap in front of them and try to sell the still brand new game just without the wrapper, GameStop will probably give me around $3o the most and that’s just me being nice to GameStop. How does that make sense? How do you give me $3o for a game that i literally just bought not even a few seconds ago and opened it in front them and tried to sell it back to them? All you had to do is put another wrap around the game and bang it’s a brand new game, & and give me what i actually paid for. But since GameStop will forever be cheap there’s probably no changing their policies! But i also love GameStop because they do sell their games for cheap too.
Good but can be better. 4/5
This app is definitely useful. Being a Gamestop employee I recommend everyone download it that comes in often. I will say the fact that I can’t see how much I have paid on my pre ordered items anymore is dumb..
Pre-Order option 4/5
I would like to see the app have the option of adding money to a pre-ordered game instead of having to drive to the store that way it saves time. Also the fact that the app doesn’t tell you how much is left to pay off the game is gone. Please fix this.
Overall I think the app is great the only issue I’ve had is where the app logs you out every once in awhile. I thought it would be cool to add a social feature to the app so you could talk to people and see what games they have and be able to see people close by you could trade games with if your looking for games to collect on old or new consoles!
Whats the point 2/5
A majority of the app is pointless. The only use it really has is for redeeming points. Most of the things u can interact with on it just opens up the actual site in your browser app.
GameStop ironically doesn’t know anything about digital tech 1/5
App doesn’t recognize my gift card info. Even though they supposedly just updated it a week ago for this exact reason. And the website was no better. I did use safari and google chrome via desktop site on my iPhone to be fair. But I’m so annoyed, that I don’t even care about my gift card balance. I’m simply going to download my son’s game through his switch. Customer service must also be the same people who developed the site and app bc he was equally as clueless.
Love the GameStop App 5/5
By Banana stand 1989 gob
I’ve been using the app for about two years for online purchases, looking up trade values for items I own, and seeing if a store has what I want in stock before making the drive! In the app you can even ask them to hold an item and GameStop will put it behind the counter so no one else purchases it. It’s a neat app. If you go to GameStop often you should definitely download this app.
Does not work 1/5
Cant order from the app and as of 10 minutes ago cannot even log in, tried to use your website but it doesn’t seem to work either
Please update this app 2/5
Doesn’t show none of your preorders!!!
App problems 1/5
I haven’t had a issue with this app but now it’s getting more annoying. It keeps crashing on me at random and whenever I try to log in again it doesn’t recognize my password and I have to change it everytime I need to log in. What a waste of time to even try to check your points if the app doesn’t want to work properly
great app 5/5
WHY IS IT TAKING SO LONG 😤😤 1/5
Ordered a xbl code and it’s been MORE THAN A HOUR AND I STILL DIDNT GET IT!
N E V E R GOING TO BUY SOMETHING FROM THIS APP AGAIN!😤🖕🏼
Why even bother 1/5
Don’t use this app. Don’t even shop at GameStop unless you absolutely have to.
I had a GameStop manager explain the app to me for a full 10 minutes telling me how great it was, and all the awesome features that come with the app, and how I should pre-order all of my figures from now on, etc.
So I place my order for general grievous and wait. I go back two weeks later to pay money on it, he tells me that it was never ordered for that store. Even though he was the one who specifically set the location for my home store
For some reason the pre-order was active online, but had never been specifically set to at home store. Meaning it would not have showed up on release date unless would’ve went back. So I’m glad I double checked
I put money down for a second pre-order, and now I have two active pre-orders that they can’t seem to be able to cancel. I told him that I wasn’t paying for two and they told me not to worry about it. However yesterday I paid the final amount on it and they asked me if I wanted to pay on the other one soooo who knows
The app also won’t let you search for in stock products at certain stores
What’s the point
•Redirected to the GameStop mobile website when clicking on promotional links.
•Logged out of account after every update.
Horribly optimized for iPhone X series phones 1/5
I somewhat enjoyed the app on my iPhone 7 and SE but since I updated to the XR the app is very badly designed for any iPhone with a notch. The nav bar gets cut into by the status bar and it makes it very infuriating to tap anything or type anything in. Oh and there is no iPad app so it looks awful on there too. I won’t be using this app or shopping at GameStop until this gets fixed but I’m not holding my breath.
WINDOW SHOPPING IS IRRITATING... 1/5
By JASON POWELL JR.
Every time I’m browsing through games or just items in general, I click the item I’m interested in, and instead of taking me back where I left off, it takes me all the way back to the top of the list, and I have to go find where I left off, and this happens EVERY TIME I click on an item, super irritating. I would like an update where you can continue where you left off on the list instead of it taking you all the way back from the beginning.
Search option doesn’t work when I chose what systems it never included in the search they deleted my previous review with out addressing the bugs I listed in detail!!!
It’s fine but... 3/5
This app is fine. Not as good as the website, which I’d think you’d make the app more fancy that the site or just not have it at all, but that’s not my main concern. My main concern is that the app isn’t optimized for iPads... could you please fix that? I know, kind of weird that I’d be wanting to use the app on an iPad, but........... just seems like a good idea. 😑
It won’t let me log in 1/5
Every time I attempt to log in through the app it pops up with an error message and asks me to check my credentials. I’ve deleted and redownloaded the app multiple times to see if that could fix the issue but it doesn’t. I looked online and there’s a reddit post that has a lot of people complaining about the same thing. I’m happy I’m not the only one having this issue but considering these are posts from nearly a whole year ago in 2018 makes me believe they are not doing anything to solve the issue. I’d rather use the website. I’m having this issue on iOS.
Logs out 1/5
App always logs out then can’t reset password says email doesn’t exist fixxxxxxxx
To me you should have the capability to hit a picture/image of the product so that you can see it closer. Rather instead of it being so small in the left hand corner. That way as customer we can see the details of the product more. Wether it’s a game that we are making sure it’s the correct one or a figure
GS removed the option to read and write reviews 3/5
It’s insane that you remove one of the key features of online shopping. I my self take time when purchasing anything from anywhere I like to be informed. How dare you GS remove the reviews all we get as customers are stars that dictate if the items are good or not good. Please bring back the reviews I want to know other people’s opinions and input some of mine as well.
So tired of sale notifications. 2/5
I have turned off all notifications in app, and outside of the app and I'm still getting notifications. It will log me out randomly, sometimes while in the middle of trying to do something, and it's super unreliable.
Also it won't let you send feedback, even while logged in. It says you have to "set up a mail account". I've also had issues with not being able to pull up my power up rewards, saying my password that I've used 100x's is wrong so I have to reset it...
The list goes on. I've tried to call someone and talk to them about the notification issues and other things, but after waiting on hold for 30 minutes while I had to listen to two girls spoil the plots of games, and try and sell me others instead of just music I finally just hung up.
Sorta really bad 2/5
I’m every single time I open the app, I have to login again. It never stays logged in and there basically isn’t a point to having the app anymore. And it randomly took away 5,000 of my power up points with no explanation🤬🤬🤬!!!
worst bug ever 1/5
this constant having to loging cause app automaticly signs you out every few weeks or days is bs ,if i login to a app i should remain loged in intill i choose to log out
iPhone X, XS, XS MAX and XR support 3/5
By itz johnson
Please make this app compatible with the newer iPhones like the X, XS, XS MAX and XR. It isn’t easy to use the app on these devices as it isn’t optimized for those mentioned above.
Please tell me why 5/5
Every time I put in my gift card code for a fifty dollar gift card it says it has $33 on it even after i ordered something that brought it down to a smaller amount then just to see I ordered something else for more money than I had and it said your order has been successful and said I’d get it soon
I cannot use this app on iPhone XR unusable please fix it.
By Nat E.
Unable to login
Can’t even use a gift card to pay for order through the app. Combined with the fact that I can’t even place an order on the website and I’d rate GameStop less than 1 star if I could. Very frustrating.
Why this is a terrible app 1/5
By Nuke Storms
It won’t let you in to your account, and won’t let you see anything you searched for.It also is known the only way to find anything thing in game stop (even though it doesn’t even work)online as they have made the website for mobile useless
Won’t let me login in 1/5
I’ve been trying to login for about an hour now, all the information is correct ???
App isn’t working properly 2/5
Some things I click on in the app, such as trade in values for accessories, consoles and etc isn’t working. I can only look up games and see certain deals, that’s it.
My library 2/5
The library function on this application is not good at all. It should do self updates when you purchase new games or trade back games.
Unreliable app 2/5
One minute it’s working fine and the next it doesn’t work. Very unreliable
Not compatible for iPad Pro 11? 3/5
Not good for iPad Pro 11. It’s like a small square box
I have the app. Redeemed my points but didn’t get my coupon to print off. So I used the app to try to get help they sent me to the store. The store said I had to deal with it on the app. Never going to renew my subscription again. Store told me that there are usually problems with redeeming rewards unless it’s to renew membership
This app needs to be fixed 3/5
This app has been good for me, but it has also been less than stellar..there was a time when you could see how much you still owed on a pre-order, but through a couple updates that feature was taken away. Is there any way to get this feature readded? Otherwise this would have 5 stars
We bought a digital gift card for our son on Christmas on 12/21/18, it’s now 1/24/29 and we still do not have the gift card but they charged the credit card. I have called customer service, and emailed over 1 dozen times. Zero response. Outsourced customer service asked me to be patient while they worked in sending the email gift card. We have never had a problem in physical stores. We bought a switch over Black Friday and they sent them shipment notification email over a week after we received the switch. Gamestop does not have a clue on customer service - non-existent, or how to handle eCommerce.
Glitchy app 2/5
I have to login to the app every time I use it. Which is annoying because The app sends me notifications for messages I already read. It sends notifications for messages that aren’t there.
Why can’t I see how much money I put on a pre order on the app?
App doesn’t work 1/5
The app doesn’t work, iPhone X.
App starts and displays option to navigate but doesn’t display any actual content. Friend on WiFi, regulars phone internet provide and nothing. Been hoping for a update but after two update still doesn’t work. Have deleted and re install and yet to be solved.