Good, not great. 2/5
By AlexUrbina7
They really need to update their trade-in prices accordingly to what is in their system everyday . Most of the time when I use the quoted trade prices on the app I will not get that same amount when I actually go into the store. If I am being quoted an exact price then I expect to get that when I go in-store.
Trash 1/5
By CODSG4M3S166
The new update Deletes stuff from my cart I will never go to gamestop app again
Used to be better 1/5
By Blackbird685
Used to like this app but since these updates I can no longer see my preorders here or on the website. Want to know how you update something and make it worse just ask GameStop
Don’t get it ? 1/5
By JAZ2586
Use to love this app but after all there recent updates it ruined the save your trade in feature to keep track of what you want to trade in .
Good app needs works! 2/5
By MikeHAWK505
The security on this app is terrible!!! I have lost 46,000 points and 25,000 points on separate occasions... this is a headache tho because I keep trying to save points and they some how keep disappearing... so if you don’t check often you can lose out on point that we’re earned on your own dollar! This is ridiculous fix app fast please! I will saw I was reimbursed for one for have yet to hear back on the 25,000 points
STOP SIGNING ME OUT 1/5
By need kids insta
Do not get this app because if you make a account after like a week or 2 they log you out of your account and it happened so many time and if you forget your password then you have to email them and then have to make a password then if you forget it again then you have to do it all over again.so do not get this app
Updated app and preorders disappeared ! 1/5
By SoFlAndradx
Hey GameStop where did all my preorders go ?
Please fix the search option on the website!! 1/5
By Soccermirza
Bring back the old search engine on the website. Have to go through a list of 70 plus stores in a 100 mile radius just to see if any store has the games I want in stock. Before it ONLY SHOWED the stores that had them in stock.
Where are my pre orders 1/5
By Nwojoey17
My pre order are not loading up in the app.
Where are my preorders?? 1/5
By Runner3451
New app and website update caused all my preorders to disappear and apparently not exist according to the website.
What! -Stone cold voice- 2/5
By SOBER79
This App went from good to bad please fix cannot see any of my pre orders ....
Where did my preorders go? 2/5
By Todd_44
The app does not show my preorders.
Update ruined app 2/5
By ShaneSullivan
I really like the GameStop app, I use it everyday to create trade lists and build my game library. Since the latest update, my game libraries will not update (so none of my games are visible) and I’m experiencing difficulties logging into the app. I’m hoping these issues will be resolved.
Loyal to a Fault 2/5
By ReeferMad
I’m an absolute gamestop fan but this new update didn’t pan out. Same exact interface and actually took out useful features like saved searches. Also my wanted list is nonexistent. Your update is terrible. For a media company it’s severely lacking you can’t get this app straight. Make it better.
Why bother? 2/5
By sgtAssassin123
The app works half the time and lately hasn’t shown my preorders....needs a massive system wide fix and I hope it happens soon
Stop Making Things Worse 1/5
By Green Zero
Normally I’m one who believes GameStop is the best place for gamers overall, but I’ll admit I’ve been generous in the past with that. This new update, though? Complete and utter trash, and it makes me look like a fool for defending this company. First the app/website went down a week ago without warning, and when they did manage to work again it was a horrible mess. Trade in value checks not working, the weekly ad disappearing or not loading, the pre-ordered list all but breaking completely....
The list could go on, but the main thing I’m beyond frustrated with is how completely messed up the pre-ordered section is. There is at least ten things missing from my list when I try to look here, but the website’s not much better with it saying everything has been released already (and since this GameStop-wide “update” I can’t access my preorders on the website at all!!).
How and why are we supposed to trust a company with our money when they keep pulling these moronic moves? Fix these constant server issues, guys, or I’ll be deleting this app and cancelling every single one of my preorders so I can take my money to a competent store.
Needs IPad version 3/5
By m.guerrero815
I'm sorry, but using this app on an IPad is really awkward.
It needs a version for IPads and tablets.
Could use some improvements 4/5
By bass177
Overall, i like the app. Although ive recently have had troubles with my pre orders dissapearing from the app, though when i go instore they are still on my account. So i guess thats good, but would still like to see them reflected correctly on the app. The app also seems to be running wonky in terms of sorting categories correctly under the game menus. Hopefully they work though this with another update.
Used to be good 1/5
By CalebAdams31
Logs you out involuntarily, doesn’t show how much you have left to pay on a pre-order (which it used to do), and just overall has gone downhill. I know you’re looking at these gamestop, might want to fix the problem before the company runs to the ground.
Pre-orders 3/5
By Andycena97
The app still needs more updates and pre-order list is still missing....
Please fix this app 3/5
By Freakiersine8
Aw yes
I remember I went to preorder my Funko pop and since I know I could check the my preorder touching the “3 lines” on the top left and all in sudden it doesn’t track my preorder. I want to keep track on my product so I won’t forget
Fix this small issue!!
Overall, the app is great and all but the preorder section is when it doesn’t track my product.
Ty for fixing 5/5
By Krazyarmz
thks for fixing issue with this app can finally log back in 👍👍👍🍿🥤
The new update works & it doesn't 1/5
By Rouge 117
The library was unable to update.
Preorders 5/5
By jorge42007
Its been about a month that I have not been able to see my preorders on the app.
After update can’t sign in anymore 1/5
By DooDz
I wake up and I have a notification from the app telling me I need to update to continue using the app, but once I do I can’t sign in and am unable to see my point or preorders anymore
Totally unacceptable from a company such as Gamestop to even release an unreliable app when the last version was working just fine
Was great till update 2/5
By Maemae1985
This app was super handy for me to be able to redeem rewards and see my preorders and such till the update. Now I can’t sign in at all. Not sure why. I can get in on my laptop without an issue but I get an error without fail on the app. Please fix!
Sign in issue 1/5
By Sinkin973
This app won’t even let me sign in anymore my password and email are correct, but when I put a wrong password it says wrong password. But why when I put the right password it loads and then says “check credentials and try again later.” Every since I had to update and I don’t know why it keeps signing me out. I’m deleting this app.
New update 1/5
By Dakota delill
Had to update to use so I updated and now i cannot sign in
I love the app but now I am disappointed 2/5
By kyled91
I can login on the main site but on here it’s say my credentials are wrong when they are right. Plus it says my app is out of date when it ain’t this is ridiculous. Gamestop please fix this soon. I don’t want to go onto your main site to see my pre orders.
Some times. 3/5
By Sign my name
Some times other trade shops are better than game stop. They give you more money for stuff you trade in. If game stop sadly went out of business . Other trade stores would thrive . Hopefully game stop can get better some time.
Where the heck is auto update????? 3/5
By Holyangemon7401
I recently received a message on the app saying that I needed to turn on auto update or else the app would stop functioning and I’ve pressed every single option on the app and cannot find auto update I’ve tried deleting it and reinstalling and that just made it worse I like the app but now it’s useless without freaking auto update.
Good Company, App Needs Work 4/5
By His_Kitten9895
There is a lot of misconceptions when it comes to GameStop when it come to their memberships, trading policies, returns and so on. The one thing that they need to work on though is the app. Sometimes it doesn’t show my preorders and most the time it doesn’t tell me the right date of when my preorder product comes out.
I would also like to mention that the company doesn’t hide anything from their customers, there policies are always printed out on the back of the receipts so there’s always a remember of how returning a product works. Last time I bought a preowned system their policies are also written on the box right under the name of the system I bought. I would say that those you complain that they are being scammed have ever thought about the call and demand of an item that is being traded or returned.
That and I’ve save 100s of dollars using the pro membership and I maybe go to gamestop 3 or 4 times a year. I’ve never had my point taken for coupons unless I have redeemed them myself as it is a simple setting on your account page that you have to change when you officially set up you account online. Plus it gives you 250 extra points if you do finish your profile... THIS PART IS FREE BTW. I don’t know about you but I like free things... enough rambling now, overall great company but I would see about maybe sending out a overall new update for the app so it works smoothly like it use to...
Not reliable 2/5
By timewho
Today I went to check the app for the pre order for my Switch Lite. It wasn’t no longer showing as a pre order. I called the store where it is pre ordered. They checked and found it was fine. The employee told me that the app isn’t very reliable and knew about the same issues being reported before. As I write this an update is expected. Hopefully these issues will be resolved.
Not Accurate 1/5
By Icano18
This app is nice and all but, my only disappointment that I have is that it doesn’t show some of my pre-orders of what I pre-ordered in the store. Some had just disappeared like they never happened and I had to call my local GameStop just to confirm that my pre-order is still there; making sure no one hacked my account. My order is safe and fine but please fix this bug issue of yours. I know I speak for many about these bugs.
It’s good but uhh it keeps saying it needs to be updated but no updates 3/5
By Xylekindustries
So really no updates in over a month and now it says it’s out of date but no updates at all??
Uhhhhh 2/5
By Beardboy Mike
App won’t let me log in or check pre orders. Neat.
Unreliable most the time. 3/5
By SBB717
I’m un-able to make purchases on the app most of the time. Doesn’t show if an item is actually in stock at store most of the time.
Worsening with Updates 1/5
By Watcher Unity
With every update GameStop comes out for some reason it’s just becomes worsen every time I don’t know why and how they tend to remove little things from before that we’re some what useful but I can digress anyway, I’ll just give three that I noticed and they’re all included in the Pre-Order selection first was the availability to see how much you paid or still owe for the pre-order, and second was notification and proper date release often time it would say available or just disappeared from your library completely without notifying you, and last was removing all my Pre-Order how and what happened to my orders? I’m can’t understand why this happened how am I gonna keep buying anything from this app or even the visit my local GameStop if I have to deal with unprofessional service or notifications on my next pickup?
GameStop veteran 5/5
By Bloodredsandman
I love GameStop and have never had a problem with them, unfortunately the app is not really optimized for the iPhone XS Max and doesn’t fit the screen properly. Other then that I love it!
KEEPS LOGGING ME OFF 1/5
By Izzy_0322
Every time there is an update, the app keeps logging me off and so it does at random times after wards!!! Extremely annoying
My Game Stop!!!! 5/5
By youngpimpfe
I love the fact I can order my game at home & pick it up at the store without any cash transfer...MY GAMES ONLY COME FROM GAME STOP 🛑 #5stars
Location 4/5
By 03Spencer03
Stop asking for my location. I’ve said no multiple time but the pop up still shows
Great app 4/5
By DemonHunter022
As most have mentioned here, the app is handy, shows your preorder info and when it’s available..however, the app always logs you out forcing you to sign in again and again, trade in page works until you click view saved trades only for the page to still be loading and then an error message pops up. Wasn’t always like that probably just a bug they gotta kill but aside from that it’s a cool app. Handy.
Points were use without my permission 2/5
By so_air
Just after two days going into Gamestop buying a used game. Some how 11,000 points of mines were use and I know for a fact I didn’t. Around the time it happen I was out having family time. I’m not happy at all with my points I work to save up just for them to be secretly used. Disappointed!
Not great 2/5
By Me this guy right here
This app has some some nice features but ultimately is just frustrating to use. When your trying to search for games some of the filters don’t work. For example the pick up in store filter will show me games I’ll click on them and it will say not available in my store. My biggest issue is when you are scrolling thru games it will just randomly bring you back to the top and you will have to scroll back down again just to get a little further then previously and have it go to the top again. This has been a problem for a long time on this app and they have done nothing to fix it. You basically can only use this app to look up specific things. The trade in value feature is nice if you like to trade in games. I also like how it tells you if an item is in stock and at which store. Nothing can really make up for that scrolling problem for me though.
The videos! 3/5
By JDavison1386
Love Game stop and the deals and the searches you can do. But the videos DO NOT HAVE SOUND on the Apple app. I end up having to go to YouTube every time and it’s annoying.
Good 4/5
By Wolferram
The app is good but there are some issues I do not like. One being that it logs me out every time it updates and/or when it decides it wants to. The other issue i have is that it no longer shows how much you have put down on preorders or how much is left. Other than that it’s a fairly okay app for what it is.
Bad issues 1/5
By Bludemon87
Well I was able to use the app til about 5 months ago gives me an error when logging in but when I get on line works perfect fix the app
App Keeps Crashing 1/5
By Ascoeur
When I try to go through the checkout process it keeps throwing up errors when I try to select a store or even get through the process to checkout until eventually it says I’m unable to load my cart.
