Tried to do the at the door thing.. 1/5
Tried to order through their app and pick up an elgato sd today but I paid with Apple Pay and now I have to wait an hour for CS to answer the call and try to get my order cancelled then travel to the store that is 20 minutes away all before they close in an hour and thirty minutes. Thanks GameStop.
Replacement games 1/5
I ordered a pre owned game and there was a big circular scratch on the back and I emailed them right as I saw it and it has been one week and they still haven’t emailed me back.
I can’t buy games 1/5
Why is it when the time come that we need to play games and stay in the house, I can’t even buy them and pick them up from the store... please fix this GameStop!! There should be no reason why your app is not working. I just want a used game, and yes I can buy it from PlayStation but if you have it cheaper, why pay.. please fix this so I can buy my games in peace...
By Honcho, M
Just like the corporation. This app is trash. Only directs you to products they are pushing. Called store. Associate said they have 4 in stock of exactly what I’m looking for. But I have to order through the website or app.
App doesn’t show the product I’m looking for at all. But pushes other platform accessories.
GameStop is a stupid company 1/5
Sold us a faulty Xbox elite series 2 controller, and there are suddenly no returns or exchanges
DO NOT EVER BUY FROM 1/5
I bought a case that was only 30 dollars and the same day I bought it I canceled the order bc I found it cheaper at Target. I was told I would get a refund in 2 days. It’s a week later and I have yet to get the refund and I have called very day for the last 5 days and I was put on hold for more than 2 hours and hung up on. They are not trustworthy at all and I’m still waiting to hear from them . I contacted them in the phone, online, and even the place where I bought the case and they said “oh we can’t do anything”. Extremely rude and will never buy from y’all again!!! HEADS UP
Don’t shop here 1/5
Not to mention the fact they are bordering on bankruptcy, I waited three days to get a response to my inquiry and still haven’t received any info. They also shut down their phone lines as soon as they announced store closings. After that, I spent an hour on hold waiting to have my question answered, and was immediately hung up on after ‘hello?’ I then waited another hour and was told to ‘go to a store location’ for a refund for my preorders. THEY CLOSED THEIR STORES. I understand coronavirus is leading to expanded measures, but for the people in your call center to TELL ME TO GO TO A STORE THAT IS CLOSED, WHILE THEIR IS A SHELTER IN PLACE ORDER IN MY STATE, not only is IGNORANT but DANGEROUS. I am not risking my life for your company to do their jobs. You promised me I when I preordered I would be able to pick it up. Then, when you told me I COULDNT pick it up, you told me to go to the same location that you announced was CLOSED. Terrible company, shop somewhere else. Just declare bankruptcy so all your employees can work for a company that deserves their time. If I could leave a zero star review, I would. I have already filed BBB complaints. Good day.
What’s is the point? 1/5
By steven caneer
What’s the point of this app if it takes you to their website every time you click on a page.
this app is good, it really is, but it’d be nice to br able to view what you’ve ordered. unless there is, i’d like to know. if not, it’d be very convenient. this app is like the online version, but a bit better. the only flaw i see is that i can’t view what i’ve ordered, unlike the website.
Good company 4/5
But the app needs some help. I just downloaded it today, thank to the COVID-19 virus, I was checking on my pre orders, which are not found, and I paid for them in full. Has anyone had an issue with this? So it will be interesting if this will be updated, or if I will get the actual physical games, which I want, or will get digital codes. I prefer the physical copy on certain ones, so we will see.
Don’t get 1/5
By lemon boy🍋
this app literally just redirects you to the website.
App has been broken for at least a year! 3/5
App doesn’t properly show my preorders and when i try to search for anything on it all i get “no search results”. I guess they gave up on providing good customer service like i have been used to growing up. The app is just non existent. However my local gamestop still provides me with excellent customer care. Dont do anything online just go in to your local store if you want to purchase anything.
Your app needs work 4/5
Your app stopped working it works fine normally now it stopped working tonight
Something needs to change 1/5
It used to be 5 stars until the update and now I can't search any. It just says now no search data to display
awful company, awful app, if i could leave 0 stars i would.
Needs improvement but still good!! 4/5
The app needs improvement (just like the main website) because for example searching for items doesn’t always work well, and if you click on an item when you back out it will show stuff you already scrolled past, etc. That being said, I love how you can check in every day and get 5 Power Up points (not much, but I will take them!) Also, you can make lists of what you want, etc. and it will track the trade-in value of stuff if you want. Lastly, when I look for store availability, it shows more stores in my area than the main website. Definitely worth getting!!
The app is down for some reason 2/5
I have the app and it is not working correctly I see games unless you go to the website and I don’t understand why it works online but not on the app it is ludicrous on the app so can we the developers to get it fixed please
By Psn app
Problem have GameStop app on pre-order don’t show up
Need fix update with pre-order
No data 1/5
Every time I logon to the app and try to find a game/console or any vinyl figures it shows no data... really...
I like using the GameStop app to keep myself updated on games but lately it’s been slow. I have a game per order but it doesn’t show up on my per order list
Search option doesn’t work when I chose what systems it never included in the search they deleted my previous review with out addressing the bugs I listed in detail!!! Every other day you have to log back in what junk!!! Keeps freezing up have to close the app constantly! Check in doesn’t work most of the time!!!
Not as good 1/5
The app used to show preorders that you had on all games, now it only shows major titles and not smaller niche games.
Won’t save payment options
The app is good but needs work 3/5
My pre orders never show and i really don't like how the app can't fully function on it's own. If you're gonna take me to the web browser 90% of the time when i want to look at specials or promos, for what reason do i have the app ?
Even though I’ve turned off receiving notifications in the app I still receive promotion notifications. I also get signed out of the app every time there’s an update. This app is annoying to say the least.
Its garbage 1/5
I tried paying with in store credit cards and it constantly gave me the same pop up saying my billing information is wrong so i made a different account gave them the right information and it said the exact same thing I literally took the information word for word off of the information that i put on the account
Eh it could better 2/5
By Mad hare
Lately the app been horrible. I mostly use it to keep inform on when my preorders are coming up, so I can keep up with paying off my games and not missing the release dates. I also use it for when I am trading games so I know what’s worth the most. But right now my app is showing I have no preorders coming up and I can’t sometimes see the coming soon games in the store area. Can you fixed this in anyway so the app actually works properly? Thank you
Frustrating app 1/5
App doesn’t show all of my preorders and lately they’ve been forcing you to click on something which takes you to the website to make you view some purported deal before you can use the app itself. Though I suppose it makes sense - the app tries to give you the hard sell of something you don’t want just like they force the employees to do in store. Why does GameStop persist in making shopping there so annoying?
Fix your app ASAP 1/5
I need to be able to see my pre orders. It’s been months and it still hasn’t been updated for us to keep track on what’s releasing from our pre purchases.
App doesn’t work 90% of the time. For almost 3 months now pre orders don’t show up, release dates don’t show up, the app constantly crashes, and it will randomly log you out when you’re in the middle of looking something up. Fix your app GameStop.
Log in issues 3/5
Why does this app log me out ALL THE TIME. And then you click “use Face ID” and it never does. Very tiring.
Bugs, misinformation, log-in issues. 2/5
Can't see my pre-orders, items almost never in stock when told the opposite. Signs me out every so often and face-id/fingerprints id rarely works. Need many kinks fixed sooner than later.
Why do this? 2/5
So, I recently went to GameStop to buy some Pokémon cards. Near the last pack, I realized that they were fake. So I came to the app to see if there was anything I could do from there and see if it is possible to get a refund, but when I clicked any of the feedback options, they didn’t respond. I thought that my app just crashed, but it didn’t, they just didn’t do anything. Why have the option to give feedback if you can’t even do so? So now o have 50$ worth of fake Pokémon on my hands and the GameStop app doesn’t even accept feedback even though it “dose”.
It says compatible with the iPad but not really. It is sized for the iPhone so when downloaded on iPad (at least the 12.9 pro) it is just an iPhone sized app in the center of the screen. Even if you click to make it larger it still doesn’t fit the screen and it requires you to turn the iPad sideways to use it. That is far from compatible.
Frustrating Endless Scrolling 2/5
The in-store stock is usually spot on, but when searching for things on the app, after a few screens of scrolling, it loads the items from the beginning of the list, which is super frustrating when browsing. Why was this app allowed to go out the door with such blatantly incorrect functionality?
Hope You Didn’t Want to View Your Preorders 1/5
I don’t know what it is but this app has gotten progressively worse. It used to show SOME of the preordered items that I had at various locations. BUT NOW absolutely nothing. Nothing in transit, nothing coming soon nothing ready for pick up. Oh and don’t bother with contacting technical support they’ll just ask you to turn off your phone and uninstall the app. Completely worthless app.
Remodeled app Update ruined the app 1/5
Use to be able to see preorder and now you can’t
Don’t buy vintage games from them!!!! 1/5
They will advertise preowned games with the case and book. But I just got my order from the very first order I ever ordered from them and litteraly got shipped two disks in a disk envelope and one of them wasn’t even closed.
Don’t buy digital items 1/5
By Rebecca chauff
Been waiting for GameStop to email me a digital gift card. I used them because I get cash back for PayForward rather than use my credit an card on my Xbox to purchase the game. Here I am STILL waiting for the gift card. I could have driven to the store faster than this... Yes, I checked the spam folder 😘
Can’t add gift cards, have to re-enter filter criteria every time you do a new search, very laggy and slow. Just use the website on mobile.
Feature Failure 2/5
My preorders completely disappeared! I used that feature a-lot. Will rate 5⭐️ if its fixed soon
Doesn’t show my preorders 3/5
By Packer fan
I’d give the app 5 stars if it would show my preorders.
Pre-Order option 3/5
I would like to see the app have the option of adding money to a pre-ordered game instead of having to drive to the store that way it saves time. Also the fact that the app doesn’t tell you how much is left to pay off the game is gone. Please fix this.
Does not work 1/5
a GameStop employee will tell you this app is a dumpster fire.
Update* i re-downloaded this app after deleting it a year ago and it still does not work.
No iPad app yet 3/5
App works well on my iPhone. It does log me out for some reason time to time but other than that it works well. I would love to have this work on my iPad as well.
Gift card bug 3/5
By Henry Tlahuel
Ok so I like this app because it tell me what thing are at my nearest store and it’s good.But there’s one major bug in the app and that is that if u put in your gift card number and pin in, it won’t work and I keep on doing it but it won’t work.I contacted customer support and they said that it’s a bug there are trying to fix.Yeah a bug that was here to TWO FEAKING MONTHS!
App is complete garbage 1/5
Doesn’t save previous searches, inventory used to be good but past year it’s always wrong. Doesn’t show the sales until you check out. My preorders are never showing and I end up having to sign into the desktop. Website is fine but app is GARBAGE
Nice but I have 1 issue 4/5
It would be nice if I could get my card on to my Apple Watch
Why do I have to log in to my account nearly every time I open the app? Also, why do you ask me if I want to enable Face ID on my phone IF YOU NEVER USE IT?