It’ll do 3/5
By The Drooler
It’s a short review. I really like the app. It’s fast, looks fancy, and I can browse to my hearts content. The reason why I rated this a 3 instead of a 4 is for the fact that it’s a store app... without an order history. That part is kind of a big deal if the whole point is to buy things.
Dumb app 2/5
Because the app was tripping i double ordered the same games. It never gave me my confirmation number after purchase because the app crashed. So I assumed it didn’t go through, and I made the purchase again. Now I’ve been charged twice and had to call the 1-800 to cancel. But they cannot cancel the order until it’s ready for pickup. Fix your system. It’s outdated and dumb.
It’s okay 3/5
It’s okay but I’m tired of signing in everytime I get on the app, I keep getting signed out
Doesn't work 1/5
The bar code scanner seemed like a great concept and would make finding trade-in prices easy but it was unable to find any of my sons Wii-U games.
Good but needs an old feature.... 3/5
App is good overall but it needs the old feature where it tells you what you owe on preorders. I can see and I already know how much it costs but I want to know how much I owe so I can plan out what and when I want to pay.
GameStop only cares for $$$ 1/5
I recommend you use other apps like eBay or Amazon.
I got Skyrim Special Edition for $27 new on eBay from a Best Buy Seller.
You can get better things for a cheaper price somewhere else.
We bought a digital gift card for our son on Christmas on 12/21. 12/29 and we still do not have the gift card but they charged the credit card. I have called customer service, and emailed 3-times. Zero response. We have never had a problem in physical stores. We bought a switch over Black Friday and they sent them shipment notification email over a week after we received the switch. Gamestop does not have a clue on customer service - non-existent, or how to handle eCommerce.
Browsing is miserable! 1/5
The biggest problem with this app - and it’s a big one - is browsing through games. Because of some programming error, (I guess) you cant browse through the entire catalog if you filter out things - or not. If you know what you’re looking for it’s fine but if you want to explore and have every possible result possible... just use the website. You would think that a company that pulls down so many millions of dollars in sales would fix such a problem that affects their bottom line.
Good, but needs some work 3/5
The app does exactly what it needs to. The biggest issue is when under the “shop” tab, whenever you look at an item, it always brings you back to the top of the list. Which is incredibly frustrating if you’re looking at a listing of 100+ items.
Please fix this GameStop. Other than that, this app has always worked like a charm, been using it for several years.
I love this app 1/5
Gamestop. I love you. The future of gaming are downloads. Thus, your app on the IOS system must be leading the way. At present, it is too slow even with my super fast wi-fi! Fix yourselves!!!!
Useless app 1/5
No way to manage account or track orders really bad app
Appsolutely Rubbish 1/5
Credential issues that somehow don’t exist on the website, block purchases from the app. Deleting it promptly.
Don't use the app to have them hold an item in store 2/5
I used the app to hold an item in store for pick up. I got an email saying the store was notified of my request and when they confirmed they were holding the item for me I would review another email. I got the second email saying my item was ready. When I my husband went to get it for me, they told him they didn't have it in stock at all. I'm not sure where the confirmation came from then. Very frustrating. Was hoping to save a little time in the pre-Christmas shopping rush, instead we wasted a lot.
For some reason I always need to log in to this app. Slow sometimes
Breaks App Store Rules 1/5
I get UNSOLICITED notifications all the time. Which is against guidelines. I’ll be reporting you to Apple. You need a new game? Buy digital.
When I installed the app, it says I have a new message, the subject is typical welcome message, except when I click it to read out the message doesn't even load.
Then I go to log in, and guess what: it won't take my password. I use password manager so tested the same exact entry on the website and didn't have any problem.
What's worse is gamestop encourages you to use the app to check stock levels when you call.
Even though I’ve turned off receiving notifications in the app I still receive promotion notifications. This app is annoying to say the least.
Great when it works 2/5
This app is great when it works but it keeps logging you out. The login page is extremely unreliable. It is very frustrating is having to login every single time I want to use the app. There is no way to stay logged in. Even with the “remember me” button. What’s the worst issue is, I can log in the website just fine but when using the app it will tell me “invalid login attempt”. As if my password is wrong. Please fix your issues. I am seriously considering cancelling my membership and going somewhere else.
Didn’t use app for a few days 2/5
So I didn’t use app for a few days and I paying full on cards and then it logged me out then I didn’t know what to do it’s been 1 year now I’ve been waiting I went to GameStop for them to give a reset password email but I never got it then I used app to reset password never got I even checked my email to see if it was right and it was! This app is good it’s just I hate that it logged me out and now it says wrong email/or password
Long time 1/5
It takes a long time for them to verify your order
App isn’t working anymore
Always Logs You Out 1/5
By World Cup 1.0
The app is always logging me out. Every few weeks the app logs me out and doesn’t recognize my password. So I reset my password and log in. It asks if I want to enable to Touch ID and I always click yes, but when it logs me out, it doesn’t give me an option to sign in my fingerprint.
I also hate how it no longer tells you how much left you owe on preorders. A last version always told you still owed X amount of dollars but recent versions only tell you what you’ll pay when it’s paid off. Some games can be paid over months and I wish it kept a countdown to be paid off like the past.
Wanted Features 4/5
i find this app useful and useable, i have really no complaints. I would really appreciate the ability to see how much money i have towards preorders and the ability to see sku numbers on the app would be great as an employee when customers show us obscure things we need to look up.
This App is awful!! 2/5
By Humanu Man
Constant payment problems! It is impossible to get anything done. No order history!
don’t use the app for a few days and it logs me out. Type in the password and you just keep getting wrong password error. I must’ve had to reset my password four times already. Don’t know what’s going on with this app now.
Never pre order anything from gamestop (stick to Amazon or Walmart which customer services is more reliable to help you with your issue)
I pre order an item 2 months ago and I was supposed to get my item a week ago and after waiting 1:43 minutes trying to comunicante with customer services, the representative hung up the phone on me... Gamestop is careless about the precious time of their customers.
Why does this exist? 1/5
I'm not sure why this app exists, you can't check your purchase history, pending purchases, and if you want to navigate the website to make a purchase good luck with that because the website built into the app is not friendly at all
False Advertising 1/5
Game Stop app has a current trade offer of $20 less for any new or pre-order game with trade-in of select game. Super Mario Odyssey was listed. Was told by store associate Michael that just means any games on that the list is guaranteed to be at least worth $20 in trade. The fact is, all the games on that list are worth a trade-in value of $20 or more! Also, nowhere does the fine print affirm what he told me. This is either a case of false advertising or an inept store associate.
The trade-for Mario at the time was $29.00. Mario was on the list of games that included the $20 less towards a new game. I was trading for a new game. Simple math would be $29 trade + $20 less the new game price = $49.00. Again, either deceptive advertising or a misinformed sales associate.
Never going back to this Game Stop or probably any in the future. Planning on letting my Pro-Membership lapse.
Good but with one annoying flaw... 3/5
Anytime you’re trying to search for something that brings back quite a few results, the items will just start repeating over and over. This has been an issue with this app forever and it baffles me it still has yet to be addressed. Also the inability to read a products reviews is annoying as well.
Order History “not on the app” 2/5
By real Joe Cracker
If I order a new or pre-owned game, I can’t view my order history on the app. Order history needs to be viewable on the app
Useless App 2/5
There is absolutely nothing to do on this app. You login with your credentials and that’s about it. You can’t see order history etc. it has like 5 options to choose from and nothing of importance.
Out of Date 2/5
This app may be updated regularly, but the Trade-In values are out of date. Because of their new system, it’s pushed many electronics out of their system. Everytime I go to bring a device in, which I have found on their app, their system couldn’t find it and wouldn’t accept the device. UPDATE YOUR ELECTRONIC TRADE-INS
User unfriendly 2/5
$64 floating around cyberspace for a refurbished Wii purchased with Apple Pay! The transaction is pending with Navy Federal, my bank! But, I didn’t receive an order number, confirmation email , NOTHING! I’m so tired of scams. I thought you could trust a well known reputable company like GameStop. I’m really ready for the planet to stop and let me off!!!
What’s gamestop? 1/5
Never ever buy online games from gamestop... had to learn the hard way... I can’t track my “so called” order and when I go to open a link they emailed me, I get a ad saying I won money...just terrible...
Unable to Login 1/5
This would be a great app, but the inability to login with my GameStop account information makes it unusable. I’ve checked every character, made sure my password is correct, but time and time again I’m given the message telling me I’m putting in the wrong information. I’d love to use this to redeem my PowerUp Rewards in store, but I have to navigate through the mobile website instead.
The App accurately reflect the service that their CEOs wish to provide 1/5
Not that this review will matter to them, but the fact is simply this, it’s beyond buggy and unreliable. Constantly my pre order list would just vanish, games that I know I have pre ordered would no longer be listed so I couldn’t track remaining balances due, trade in values are almost always bugged out or incorrect according to in store, the search options if you’re scrolling around will loop every so often and now funniest of all.
For whatever reason these last three days I’ve checked each morning before deleting the app this morning, the app would display offers and deals from 2014-2016. I have to ask even though I won’t get an answer, does GameStop even have a Public Relations department or Quality Control management staff? If so, how underpaid/drugged up are they?
App opens web browser... 2/5
Why’s the app redirect to the web browser?
Just use the web browser on your device everyone.
Looks decent I guess.
It’s a big whatever though.
Security is terrible. 1/5
I have face security, for some reason it won’t accept my face for only your app. I click “keep me signed in” it signs me out regularly and CONSTANTLY. I get locked out EVERY-TIME trying to get back in the middle of trying to buy something have to change my password and sign in again later after going through all that mess and drama. Change it to the exact same thing it has been and will be every time. Like several other store apps same exact password. Then again a few days later that exact same password I remember well and use often doesn’t work again and get to go through all that drama again. How fun, exciting and convenient for someone, not me but someone I’m sure since you seem to have 4 stars some how.
Can look at your Cart, but not your Orders once you buy the thing in your Cart? 1/5
What kind of sense does that make?!
I downloaded the app to ‘check’ what was on the website.
The website isn’t showing my recent order, but PayPal shows it’s already been paid for.
So I downloaded the app, thinking it might show it there, only to realize there’s not even a section for that in the app. :-|
Good. Needs more aesthetics. 3/5
The app itself is great for organizing my points and for online shopping; however, there is no ability to review past orders or cancel any. This forces you to use the online website. So, if I place an order on the app, why can I not review said order in the app as well?
Complaint! Since I won’t be helped! 1/5
I placed an order for Pick Up on an Xbox one X Fallout bundle in white that was on sale for Black Friday at $430+taxes. That was on a Sunday, they had already closed the store so I passed by on Monday to pick it up, and the cashier tells me that they cannot hold any products that are on sale. I said fair enough, they have plenty of them in stock so there should be no problem, BUT when it came down to the order I had placed, he couldn’t do anything about it. Instead of just checking that order online since I did place it and it went through, they made me spend ANOTHER $430+ tax at the store to get the Xbox. I placed it on a Sunday, it was processing until Tuesday where it changed to “Ready For Pickup” and that they’re gonna hold it for 7 days. Doesn’t make any sense, they’re gonna make me wait about 9-10 days or more for me to get my money back instead of just canceling it and having the money be refunded within a few days or so. I emailed them twice but got no response. I also called and I wasn’t helped at all, I was just told the same thing, “You’re gonna have to wait until it cancels itself.” Are you kidding me? Def not a good experience at all
PLEASE UPDATE 2/5
Can you guys please update the app so it includes everything that’s on the website, it’s had the same things for like years and it’s slow and choppy and unorganized and unmodernized.
App is Worthless 1/5
Unable to log into my account via the app. Keep getting a user ID or password incorrect error message even after resetting the password and reinstalling the app.
Is the app created by illiterate monkeys? 1/5
I’m unable to sign in, even I used my Correct User name & Password as it works on the online website, but not for this worthless app.
Sign in? Nope. 1/5
Can’t sign in with a VALID GameStop password. Even went through the “forgot password” link to reset. Nope. Still doesn’t recognize my VALID password that works on the GameStop site. Waste of space.
App constantly has issues logging in. I've reset my password numerous times because it always says incorrect password. But I can login on the website just fine. I don't recommend this app at all
New bug 4/5
I don’t know where to submit a bug report so I’ll do it here. The app has worked reliably for me for months until today. I’m having issues signing in and it’s not my account or password that seems to be the issue because I can sign in on my browser. I hope this is fixed soon so I can get back on.
Won’t let me log in 1/5
I’ve had this app for a couple years, and all of a sudden I can’t log in. It says my password is incorrect, but I signed in on the website with the same password and it was fine. I tried resetting my password and the same thing happened.
This app needs to be updated and restructured. My home screen on the app is still showing me ‘news’ from when Infinite Warfare and Uncharted 4 were realeased. Very unreliable. How do I even know the prices for products are good?