Lost all my items! 2/5
Awful glitches! Had a bag full of things ready to check out and went to sign in and lost everything.
Shopper Approved 5/5
Great quality and savings!
I love the app it’s great !
Love Gap, Hate App Glitches 3/5
I love shopping Gap and the app makes it easy, but there is one major issue I keep running into when shopping. The app won’t let me sign in to my account, which is extremely frustrating. If I want to place an order using my account I have to go to the website. What’s the point in having the app.?
Credit card in app 3/5
Y’all are behind the times. There should be a way to log in to my credit account without having to remember a password. How about fingerprint signin???
20+ year customer
I don’t want to update 3/5
The app is fine but it’s incredibly annoying you HAVE to update if there’s one available and you want to shop. STOP making me update.
Why can’t I sign in? 1/5
I go to login in on the app, get a message to log in on a web page. Log in on web page, go back to app…same error message. Off to shop title 9!
Does GAP have Petite XL. Seems they only have L.
Doesn’t load pages 2/5
The app has been frustrating for a couple of years. When I navigate the app I get the “oops something went wrong” message. And that’s doing something simple like clicking on the jeans icon at the bottom to shop, scrolling through & shopping or even logging in. I have the same issues with the old navy app. I have an iPhone 12 Pro Max and on 15.01 so I shouldn't have any issues, right? 🙄
By Richard Wiloiams
I have loved the gap all my life. My go- to store!
Loving the Gap App 5/5
I absolutely love the app it’s quick and convenient just open and bam your there gotta love it ♥️♥️♥️
Four great stores in one place 5/5
All I wanted was to have access to all Gap associated shops in one place and I do!! Awesome app! Easy shopping for my entire family!
The design and quality for toddlers and kids are better than another stores,super cute!!
Perfect Fit! 5/5
I’ve been wearing Gap for years. Everything I order fits perfectly! And I love the selection Gap offers. The clothes are all reasonably priced and wear well!
Good enough 4/5
It logs me out too regularly, but I guess it’s good for security. Has bugs now and then, but generally ok it’s been through. Probably will delete app.
The gap understood the assignment. . 5/5
Type in partial description 👌🏾
Scan price tag in app of some jeans you’ve already purchased and love at 3am 👌🏾
Saved coupons and payment and offers in your account info 👌🏾
Shows extended sizes and Backorder dates 👌🏾
The list goes on but I absolutely love this app ❤️
Love all GAP Brands 5/5
My go to brands for the office, work from home, date night or lounge wear!!
It takes time but the shipping arrives. Excellent service
Fix the app if you want business! 2/5
Super super frustrating, I buy clothes from here all the time. Have a favorite list go to the app fairly frequently, I would buy more frequently if the app would work at least 80% of the time but currently it works about half of the time and I’m so over it but I’m gonna start shopping somewhere else. Get it together Gap!
Satisfied customer 5/5
Its so much easier to purchase on the app then it is online.
I love all the clothes for kids and my kid loved too
Will not stay logged in 3/5
I am constantly having in log back into my account.
Please fix the app 2/5
The new version needs fixing .. it is not user friendly at all . Keeps logging me off and I have gap credit card which creates whole another set of issues. Please look at the old version of the app and fix it . Pay attention to real customers feedbacks !!
One of the better brand apps 5/5
Very user friendly interface that makes finding products easy, something I can appreciate
Wallet doesn’t show up 1/5
My gap wallet does not show up. In place of wallet, I see athleta well, which is very misleading.
App is great!! 5/5
Works almost as great as the website for Gap.con
Target is better 3/5
It’s really hard to find specific since there’s not an icon preview like the target app has (even if I can see one thing I can tell what order it was). Also exchanges are an absolute nightmare.
Verify Idenity 2/5
What’s the point of the app if I have to go to the website and verify my identity every time I try to use it?
Good stuff 4/5
I like the app and the store, I wish the app was able to add military discounts before checking out.
Shipping rip-off 1/5
APP IS NUTS!!! Update to last review…Went to go buy about $70 in merch, free shipping shown in shopping bag. This time you automatically stuck in the quick ship price of $7 (most expensive) after I began to check out, btw: no chance to change shipping fees/selection if you use Apple Pay-app as it just adds it in anyway EVEN THOUGH SHOPPING CART INDICATES ITS FREE. When I went to change shipping selection using PayPal, you had no choice for free. WHAT THE HECK? Just canceled entire order.
It’s the Best and whit this deals , out of the park!!!!
I don’t use many apps to shop. I will go directly to a website instead. This app is an exception. Because I shop all of their brands, it’s so convenient to use the app. I can shop across brands at one time which I love. It does occasionally get glitchy but not enough to be annoying.
The gap is just awesome.. 5/5
Great app and it’s super easy to use. I love how simple and low key they are and not outlandishly expensive. Big fan.
Bring the old app back! 1/5
This app used to be a family dream because I could seamlessly shop four brands at once (Gap, Old Navy, BR, Athleta). The updated app no longer has this feature, and now I assure that (1) I will not separately seek out the other brands, and (2) I will shop on my Gap app less often because now it is simply less convenient and I cannot shop for the whole family the way I could before. Bring the old app back!
Great functions 5/5
I wish Gap would reveal model sizes or show what a size ‘X’ would look like on the Old Navy app. I love Gap and the app!
Stop politics please 5/5
We get enough
No good 2/5
Constantly crashing !!! Fix this also should be able to apply code by clicking it instead of copying and pasting !!!
It refreshing a lot 3/5
Many times using this app it will refresh for no reason. It’s like a glitch
Bring back all the brands! 5/5
Please bring back the ability to access all the gap brands within the app! I loved that I used to be able to shop from Gap, Old navy, Banana Republic, and Athleta all in one place! So sad to see they’ve changed this! Please bring it back!!!
Old app was great, new one is junk 1/5
I used to love this app, but it seems as if the most recent major update caused the app to go downhill. There used to be an option to switch between their sister retail sites (Old Navy, banana republic, and athleta) and that option is no longer available, making it more convenient to use the web browser to combine multiple purchases between the stores.
Another major issue is the “refreshing” of the page as your scrolling through items. I’ll be browsing a specific item (ie dresses) and mid scrolling it will refresh and replace where I was originally, making it difficult to figure out if I have scrolled too far up or down. And on occasions, I’ll be scrolling and many items just vanish once it refreshes.
The gap company needs to hire some tech people on their team to iron out these glitches, the previous version was so much better. This new app is junk.
App awkwardly refreshes and I loose my place 1/5
I will be look at a clothing category like dresses for example (the brand doesn’t matter it happens across the app) the page will refresh, jump around and all the items there before will be completely gone. I try restarting the app and it happens all over again.
Easy to use 5/5
By jnmm bun vvbkk
The app was super easy to navigate. Made placing an order quick and easy!
Stopped working 1/5
I used to love this app, but it stopped working. I can’t change stores anymore, also, I noticed that it won’t keep me logged in. It’s more trouble than it’s worth, I give up & will just use the browser
Sign In Every time You Launch the App 1/5
It’s really annoying to sign in every single time I launch the app why can it not keep me signed in just like every other app.
Can’t switch between brands anymore! 1/5
Used to be one of my most used apps but forcing me to download 4 separate apps, with all their data and tracking, is SO annoying. You can still switch between stores on the website and items from other stores that were added there still appear in your shopping bag on the app, so this is clearly not a functionality thing but something else. Not in the best interest of the shopper and I’m deleting.
Rewards not accurate 1/5
Ok so i will use this platform to say my peace. Watch out for you points because when you return a product that you use rewards to pay honestly 50percent of those times I have to call and tell them that my points didn’t return to my account. And some representatives doesn’t know what they were doing. So disappointing to me i have to fight for my points to go back. I hope this will reach to the right management and not just customers rep. Because they don’t care.