great shopping. easy to use site. 5/5
By artist shopper
I hate that when I log into my account and exit the screen it automatically logs me out and I have to sign in again and again. Also sometimes I’m scrolling and my whole app will reset and I’ll have to start from page 1.
By Posh seller and buyer
Won’t let my login and won’t load product pages. Literally can’t do anything just browse.
This app is basically unusable. It recognizes me as a core member, but I cannot shop or go to my bag. It requires me to log in (even though it says “hi Sarah”) and then displays an error message. I would like to use the app coupon but can’t even shop. It’s useless and frustrating. I don’t even bother. No stars.
How do I apply my points?????
No option to redeem rewards 4/5
As compared to the browser, in the App I am not able to find any option to redeem my rewards. I do not see any redeem button similar to the browser.
Always missing apt number while shipping the order 1/5
Whenever they are shipping an order is shipped ,they are not adding apt number which added while placing the order. Every time they missed by apt number and it is getting lost. It happed thrice now to me. I called customer and they said they can’t anything since they shipped it without apt 103. Please try to fix this issue.
Just few things that could improve;
I would like the app to remember my logging info, and don’t have to enter username and password every single time I want to use it.
My cart items disappeared couple of times, so I had to start over! I spent a lot picking clothes for my toddler and then all disappeared!
There were few items that could load when I tried to opened it.
I don’t get it 1/5
By here we are again 2023
I don’t understand how a company as big as Gap Brands can have an app that for most iPhone users has not functioned properly in months. It’s not that it hasn’t worked in update or two-but several months. Complete nonsense.
Gap Kids 5/5
My go to for my babies!
Grandparent’s dream 5/5
The Gap app is a grandparent’s dream - great clothing and friendly technology - it’s so easy to buy everything you see! 😂
Gap does not refund shipping if a product is uncomfortable or defective 2/5
While I love Gap's recent revival and its focus on GenX and older millennials I don't love their online ordering policy. Recently, I've been trying to reduce synthetic products in my life and decided to order a pair of organic underwear through their website. When I tried them on the seams around the legs felt too tight and started to chafed, so I tried to return the underwear. Gap didn't want the underwear back and refunded me only the cost of the underwear but didn't refund shipping, so I paid $5.50 for a pair of underwear that is now going into the trash. I don't recommend shopping online unless you don't mind losing your shipping money if you decide to return the product.
So buggy 1/5
By Leanne Rebecca
This app has so many bugs it is super frustrating to use. I am constantly getting errors when logging in, checking out, or adding things to my cart. Somehow the app keeps saving my same address over and over again but then won’t default to my address even though I’ve manually deleted all the others from my account. Currently, I keep getting a card read error when it is a Gap brand card that I am using. Since I’m getting a card read error, I also can’t add in my rewards during the checkout process. Adding promotions is super confusing and I’ve yet to have anything apply how it says it will. The promotion will literally say “combinable with sales across site” and then when you try to apply it, it always says it’s conflicting and does not apply. 100% of everything I try to apply Gap cash to is always excluded.
App Problem 1/5
The app for gap and old navy don’t work. I can’t access my account on the app. Every time I try to log in it says that my password or my email is incorrect. I try calling the customer service to change my password( thinking that was the problem). I tried re-downloading the apps several times I tried creating a new account but doesn’t even process it. In order for me to see my rewards or my offers I had to log in through Internet and login every single time. It’s a headache🤕
Good price 5/5
Good price for clothing i like the quality, online shopping is so easy just one thing if you pause from shopping from your phone you have to start over from selection when you come back
Needs a lot of improvement 1/5
This app is really not where it should be for such a huge online retailer. One of the many annoying issues is that if you switch to another app for even 1 minute, it returns you to the landing page & NOT where you left off. Why would I continue to select my category, filter down my results & scroll through everything to find where I left off. Not a smart design. There are other issues as well. Worst of the shopping apps I use.
App not working on my new iPhone 14 1/5
I have Updated the App, deleted it and reinstalled and it still does not work! SMH!
Can’t sign in 1/5
I know my password and email are correct because I have no issues signing in on their site but I keep getting an “unexpected error try again later” message when I try signing in on the app.
App technical problems 1/5
Cannot get app/account to work consistently which makes it difficult to shop and order items.
The gap 5/5
The gap app is one of the best app shopping experiences I’ve ever my cart rarely ever gets deleted I love the ease of everything I love how the discount codes are displayed everywhere so I’d never miss it I love how fast check out is and I love how I don’t have to repeatedly enter in my info and the app is Face ID enabled and my info seems to be kept very secure and private shipping is always fast and of course the quality of the clothes is always great
Gap App Is Broken 1/5
The Gap App no longer has the functionality that allows a shopper to filter their search criteria. For example, when the category of Jeans is selected and you want to narrow your search to a certain fit or rise, the result pulls back every pair of jeans not the category requested. I do not have the time to search 387 pairs of jeans to find the pair I need.
Fix your mess, Gap.
It’s ok 3/5
I guess it’s an ok app. If you step away from your screen for a second you have to start your shopping experience over again. That’s pretty annoying and makes me want to stop my shopping. I mean, you come here for some jeans, think maybe I can find a cute top too, then a kid beckons and when you come back you’re starting from scratch. So no new top, Gap! Other than that very easy to use and super easy checkout. And I like that they post the sales codes at the top of the screen making it incredibly easy for you to get a low price. I love their jeans, which keeps me coming back. Fix the start over glitch and it would be a 5-star app.
Never loads - website is faster 1/5
App opens then never loads items to shop on it. I’ve tried on Wi-Fi and using cellular data.
STOP exposing personal billing details 1/5
why do you ship with personal billing names. if my ACCOUNT name is the same as that on shipping you should not be exposing my personal information so much the unhelpful chat bots can’t even move forward with a simple question during chat unless i again expose my BILLING NAME? why does the billing NAME matter when i’ve given all my other PERSONAL address details along with apartment #. the customer service phone line is exactly the same. the real life people are even worse and take 5 minutes just to relay what you’ve said. this is my last day with gap. don’t trust them. they even need these useless details just to delete your account. any other platform allows you to send an email. gap doesn’t even have an EMAIL ADDRESS. blocking and force removing account , done with this company and their partners.
App is one huge broken link multiple stores. 1/5
I downloaded this app since I already have an account that I shop from, but it is completely useless on my iPhone 13 max. I can load every front page of each store, but it just times out and spins when I try to shop anywhere. Total waste of time and very irritating.
Favorites - not working 3/5
I used to enjoy having items saved on my favorites so I could come back to them later to purchase. However, this feature has not worked for me in quite some time now. Whenever I try to use it, a message saying “some items sold out were removed from your favorites” when they are clearly still available. So none of the items are ever saved.
AWESOME BUT… 5/5
By Happy bird 2322
I would love to see examples of the coordinating pieces at the bottom. This way we could see all the pieces that go with the items we purchased. For example, with the cashmere soft pants, I would have loved to have know a matching hoodie & sweater that also came with the set. Without have to search around!
Still love the Gap and always will!
Can’t log in to existing account 1/5
Would love to use the app but for some reason it refuses to let me log in. Yes I’m using the correct password and email. It just doesn’t work.
Love gap 5/5
Garbage Wishlist 1/5
There has been an issue for MONTHS where my Old Navy items don’t show in the wishlist. Why is this so hard to fix?
Latest app update is garbage 1/5
Gap removed or hid the ability to search sub categories of jeans. All jeans are lumped together. Filter and sort have 3 options each for fine grained searches. Not helpful at all.
Love the clothes …hate the app 2/5
I would shop here all the time but everything I’m putting things in my cart by the time I check out everything in my cart is gone and I do it again and same thing happens again it’s frustrating fix it …but the clothes is amazing I love it
Crashes after the most recent update 1/5
Crashes after the most recent update
My favorite product now and forever ❤️ 5/5
By Do Le Nguyen
Great quality product I was choose for all kinds and I ❤️❤️❤️
App not opening 1/5
I’m not sure what’s going on but since the last update the app will not stay open . It opens then closes abruptly. I’ve reset my phone and even redownloaded the app. Not sure what’s going on.
Shuts down and won’t open 1/5
I can’t even get the app to open on my new IPhone since the update. I am not happy. They need to fix this.
Since yesterdays app update the app does not work at all. Crashes as soon as you try to open it
App keeps crashing 1/5
App is crashing and not opening at all
Not working 1/5
I just updated and now the app won’t open
Will not open 1/5
By Kc 812
The app has been glitchy with letting me log in to pay a bill online ever since the banks changed last year. Today, I cannot open the app at all, even though there is a notification that I would like to see.
Newest update crashes immediately 1/5
What a waste of time
Worked and now it doesn’t. 1/5
New update is great except if you want to do anything Gap related.
App doesnt work 1/5
I have an iphone 13 with the latest os. For the past year, this app almost never logs me in. Each time i open the app, im prompted to log in and when i enter my credentials, i get the spash gap icon and the square around it showing its trying to connect but it rarely ever does. I try to rest the password, though i know its right, same deal. It has horrible issues to connect and authenticate. They only reason i use it is so i can check to pay my bill. On the rare occasion it connects, then i still cant see my rewards. That does the same thing. Garbage app.
Ridiculously buggy 1/5
By akyya m
Every login experience and thereafter is inconsistent due to various bugs in the app. Cart empties, discount codes removed, constant log outs, poor biometric login experience, app doesn’t return to previous screen after returning to foreground. Such a poor user experience.
Why I Gap 4/5
Up trend and classics. Fair prices and great sales👍
Fix the App 1/5
By SDG lggfcb
Horrible app. Never saves any items under favorites and always freezes.
Easy Interface 5/5
By allison hailey
Seamless, easy navigation, ad-free, great filter system to find what you’re looking for
Love the Gap hate the app 2/5
This app is terrible to follow if you have trouble with an order.
The clothes withstand time. Best bargain!