app crash 1/5
i bought the kit, registered it, sent in my sample and not an unable to even sign into the app they helix. it just says unknown error. hey nat geo, spend a little more $ and get some developers that actually can make your product work for those who buy this thing. what’s the point if not? come on? duh!
The app worked until my results were ready. Now it crashes every time I hit “results.”
App crashes 1/5
I can access my info online correctly but it crashes when I press “results” in the app
App crashes repeatedly 1/5
By Desert Sam
My results are ready and I can view them on the website. When I tap View Results in this app on my iPhone 6S with iOS 12, it immediately crashes.
Can’t even open my results. App crashes every time I try
App crashes every time I click to view my results
The app just crashes 1/5
When I go to check my results the app just shuts down.
Crashing app 1/5
Every time I click on “view my results” the app crashes.
Results ready but 1/5
Results say they are ready but app just crashes before I can see anything. So disappointed.
Crashes when I try to view my results! Uninstalled, reinstalled, signed in, signed out, restarted phone. Nothing works. Useless app.
By Just go to a bar
The app crashes when you try to view your results. Don’t bother. It’s unusable. I only gave it one star because there is not an option to give 0 stars.
No results 1/5
The app simply crashes when ever I attempt to view results totally worthless
The app crashes every time I go to click “See Your Results.” Literally unusable. Any fix for this?? I’d love to actually see my results through the app rather than just the website.
Horrible App - Avoid 1/5
Completely worthless app. Every time I go to try to see the results the app crashes. What is the point of an app that crashes when you try to view results???? NG is anything but helpful when you contact them. Their response is please wait a couple of days and try again. Really?!?!? Avoid the app!
Keeps Crashing 1/5
Says I have results but app crashes every time I click the “view results” button. So far this has been a big waste of time and money.
Cannot pass the consent screen 1/5
Cannot login in - the app prompts me to log in with Helix - after doing so I get a consent screen with three docs and the Consent button is grayed out. No matter what I do the button stays gray and does not allow me to click it and continue as a logged in user. Shame...
App keeps crashing.....
Language Options 4/5
I love everything about National Geographic’s Geno 2.0 — except it doesn’t have a language option.
I would love to share it with family members who doesn’t speak English in their own tongue.
Not wort it 1/5
In 2013 we purchased our GENO2.0 kits. Paid $180.00 each. That’s a lot of money for the information we got or did not get.
I downloaded this new app labeled Geno2.0 and much to my surprise they want me to pay another $99.00 to upgrade to use this app. This is not acceptable. Not after I paid soooo much for the original Geno2.0 kits.
I hate being FORCED TO PAY FOR AN UPDATE.
Geno 2.0 1/5
By Vara kiro
Nowadays doesn’t take much for any app to have touchid login option or at the very least save your user name and password within the app itself, Geno doesn’t have one or the other.
Also a regular Desktop or a regular laptop gives much better info on Geno website than this app.
Can’t add photo 4/5
The “add photo” section does not work.
Doesn’t work 1/5
not possible sign in with Helix.
Not working properly? 2/5
Mine has an encountered ‘unknown error’ that’s keeping me from seeing my results...
*Update 01 Jun 2018- App still seems bogged down, takes over a minute to change a page...says further info is available, but it isn’t. Disappointing app from a name I thought I could believe in. Curses!
Quite possibly the worst app ever, not sure if it’s a Helix issue or NatGeo... nothing but “error...” with no option to seek or even look for help!
All I get is the splash screen that times out. iPhone SE 64 GB with latest IOS.
Useless App 1/5
I have been unable to use this App that I have had to repeatedly download. I’ve tried signing out nothing but a generic error code. I sent an email request for assistance but have heard nothing back. It might be a great for the people it actually works for. Disappointed.
Crashing App with Login 1/5
I’ve downloaded the app twice and each time I login it crashes. My guess is Nat Geo is reputable and has the finances to make this work and I’ll be able to update this issue at some point IF I bother trying it again.
What?! No! 1/5
Free to download, the pay almost $100? Not while I’m alive! I’d rather give you my areas of origin and get a ballpark figure. NatGeo has enough money from my cable bill. No.
App does not work 1/5
App will not load or allow me to sign in! Tried deleting and downloading multiple times, tried completely closing out the app, everything I could think of.
Total Ripoff! 1/5
By The Real Jonathan
Worthless - requires you to re-buy another geno 2.0 kit and refuses all previous kits bought! Total ripoff!!!
This would be neat, if it worked 1/5
By 404 Error not found
I purchased the DNA kit, was notified my results are ready, and am so excited to view my results. Too bad that every time I click the view results button in the app it crashes. I’ve tried signing out and then back in, I’ve tried deleting the app and reinstalling it multiple times and nothing works. The only way I can view my results is to sign into the website and see them that way which means I can’t use any of the app specific features, like the Neanderthal photo. So again, great idea for an app, too bad it doesn’t work.
2 Phases of App Errors: 1/5
1) At first, the app would display that the results are not available despite being available via website for weeks.
2) Then on 2/23/18 the app displayed that the results were ready to view but the app would crash/close upon selecting the “view results” link.
App has been deleted and reinstalled multiple times at different stages. iPhone 6S, latest iOS 11 version.
App Crashes 1/5
Waited 12 weeks for results. iPhone app crashes and won’t open. iPhone X, latest iOS Rev.
Doesn't work 1/5
Results have been available at the web sites of Nat Geo and Helix for over a week but the app says that it's still waiting for the results....
Cannot get it to work. 1/5
I received an email telling me my results were ready to view. Every time I open the app it tells me my results are not ready. I have deleted the app and downloaded it twice. I have signed out and signed back in numerous times. I have emailed three different “customer service” email addresses. Each time I received a message back telling me they can’t help, I need to email someone else. Very disappointed. Not even close to what was advertised. It looks to me nat geo is more interested in getting your money than providing the customer with what is advertised.
Wish it showed your Genius matches 4/5
By Happy hour somewhere
That says it all. Otherwise pretty cool
Very cool and beautiful 5/5
I love the video. Beautiful pix as to be expected with National Geographic. Fascinating insights into my ancestry.
This is a revised review. Initially the app did not work, stating report no ready. App support fixed the problem within a few days. This program provides a nice presentation of the data and even includes a shareable movie!
Cool info, beautiful presentation 5/5
I downloaded the app after using the desktop version of Geno 2.0, and I’m so glad I did! Geno 2.0 gives some really great ancestry info about your regional, deep, and Neanderthal genetic heritage. And all that info gets translated into this super cool video journey of your ancestors around the world. (And they have built-in ways for you to share it to Facebook.) And even the non-video presentations of the info really pop — particularly the globe!
The only drawback is that the “Genius” results (seeing how closely related you are to historical figures like Genghis Khan or Queen Victoria) aren’t included in the app. But those aren’t the most important part, so it’s not a huge drawback.
Fun and intesresting 5/5
Selfie was super fun, esp sharing on Facebook. Video was cool.
Best genealogy app I’ve seen! 5/5
So glad that National Geographic released this! I’ve tried other ancestry products and their apps don’t have much functionality. I love being able to take and share a Neanderthal selfie, and the personal video is just incredible. Thank you NatGeo!
I love this app and seeing the story of me! Great work.