By Vara kiro
Ridiculous app, it happens to be the only app I have that freezes as soon as I open it
Doesn’t work 1/5
not possible sign in with Helix.
Not working properly? 2/5
Mine has an encountered ‘unknown error’ that’s keeping me from seeing my results...
*Update 01 Jun 2018- App still seems bogged down, takes over a minute to change a page...says further info is available, but it isn’t. Disappointing app from a name I thought I could believe in. Curses!
Quite possibly the worst app ever, not sure if it’s a Helix issue or NatGeo... nothing but “error...” with no option to seek or even look for help!
All I get is the splash screen that times out. iPhone SE 64 GB with latest IOS.
Useless App 1/5
I have been unable to use this App that I have had to repeatedly download. I’ve tried signing out nothing but a generic error code. I sent an email request for assistance but have heard nothing back. It might be a great for the people it actually works for. Disappointed.
Crashing App with Login 1/5
I’ve downloaded the app twice and each time I login it crashes. My guess is Nat Geo is reputable and has the finances to make this work and I’ll be able to update this issue at some point IF I bother trying it again.
What?! No! 1/5
Free to download, the pay almost $100? Not while I’m alive! I’d rather give you my areas of origin and get a ballpark figure. NatGeo has enough money from my cable bill. No.
App does not work 1/5
App will not load or allow me to sign in! Tried deleting and downloading multiple times, tried completely closing out the app, everything I could think of.
Total Ripoff! 1/5
By The Real Jonathan
Worthless - requires you to re-buy another geno 2.0 kit and refuses all previous kits bought! Total ripoff!!!
This would be neat, if it worked 1/5
By 404 Error not found
I purchased the DNA kit, was notified my results are ready, and am so excited to view my results. Too bad that every time I click the view results button in the app it crashes. I’ve tried signing out and then back in, I’ve tried deleting the app and reinstalling it multiple times and nothing works. The only way I can view my results is to sign into the website and see them that way which means I can’t use any of the app specific features, like the Neanderthal photo. So again, great idea for an app, too bad it doesn’t work.
2 Phases of App Errors: 1/5
1) At first, the app would display that the results are not available despite being available via website for weeks.
2) Then on 2/23/18 the app displayed that the results were ready to view but the app would crash/close upon selecting the “view results” link.
App has been deleted and reinstalled multiple times at different stages. iPhone 6S, latest iOS 11 version.
App Crashes 1/5
Waited 12 weeks for results. iPhone app crashes and won’t open. iPhone X, latest iOS Rev.
Doesn't work 1/5
Results have been available at the web sites of Nat Geo and Helix for over a week but the app says that it's still waiting for the results....
Cannot get it to work. 1/5
I received an email telling me my results were ready to view. Every time I open the app it tells me my results are not ready. I have deleted the app and downloaded it twice. I have signed out and signed back in numerous times. I have emailed three different “customer service” email addresses. Each time I received a message back telling me they can’t help, I need to email someone else. Very disappointed. Not even close to what was advertised. It looks to me nat geo is more interested in getting your money than providing the customer with what is advertised.
Wish it showed your Genius matches 4/5
By Happy hour somewhere
That says it all. Otherwise pretty cool
Very cool and beautiful 5/5
I love the video. Beautiful pix as to be expected with National Geographic. Fascinating insights into my ancestry.
This is a revised review. Initially the app did not work, stating report no ready. App support fixed the problem within a few days. This program provides a nice presentation of the data and even includes a shareable movie!
Cool info, beautiful presentation 5/5
I downloaded the app after using the desktop version of Geno 2.0, and I’m so glad I did! Geno 2.0 gives some really great ancestry info about your regional, deep, and Neanderthal genetic heritage. And all that info gets translated into this super cool video journey of your ancestors around the world. (And they have built-in ways for you to share it to Facebook.) And even the non-video presentations of the info really pop — particularly the globe!
The only drawback is that the “Genius” results (seeing how closely related you are to historical figures like Genghis Khan or Queen Victoria) aren’t included in the app. But those aren’t the most important part, so it’s not a huge drawback.
Fun and intesresting 5/5
Selfie was super fun, esp sharing on Facebook. Video was cool.
Best genealogy app I’ve seen! 5/5
So glad that National Geographic released this! I’ve tried other ancestry products and their apps don’t have much functionality. I love being able to take and share a Neanderthal selfie, and the personal video is just incredible. Thank you NatGeo!
I love this app and seeing the story of me! Great work.