GettingOut Visits

GettingOut Visits

1,649 Ratings
$ 0

GettingOut Visits App

*Currently available at select facilities.* What if you could visit your loved one from your mobile device anytime, anywhere? Now you can! With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use. With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device! WHY USE GETTING OUT VISIT APP? • IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet. • NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later. • NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit. • NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit. • NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit. • NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit. • MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life. • LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.

GettingOut Visits app screenshots

GettingOut Visits app reviews

  • iPhone issues 1/5

    By ogin123
    I just bought an iPhone 13 pro thinking this app would work better but now I can’t even video call my husband. If anyone would help me fix it that would be fantastic. This app has always been crap since day one it’s horrible. But I’ll take it not working half the time to it not working at all. Please help
  • -5 Rate for iPhone Use 1/5

    By Chica Rubal
    This app only seems to work on android phones. It is never worked on my iPhone 12 ever. And I always blame Safari that it’s not up-to-date and that’s a lot of crap. You guys really need to get it together.
  • Doesn’t work 1/5

    By LithiumPhoxx
    I’ve tried calling my boyfriend over a dozen times, never works. I click his name, click again, the screen repeats. Never loads. Trash.
  • TRASH 1/5

    By angie page
    Just pointless it only make things worse for all people involved due to the app being trash and where is the help but I bet they get your money with no problem it’s no way I will give a corner of a star just terrible they need to be arrested they getting over and it’s said unsatisfying BIG THUMBS DOWN😡👎🏼
  • Scam 1/5

    By djgtijnvfji
    Warning!!!!! Don’t bother uploading this app. It’ll ask for all your personal information and not work as it claims to. Don’t waste your time.
  • This app is the worst 1/5

    By neisha💕🥵
    I scheduled a video visitation today for 12:30pm with my boy friend and as it said not to be late for your visitation or it will be canceled I was 20 minutes early to my visitation and when the time came for my visitation I didn’t get a notification or anything I didn’t even receive a email stating that my visitation was scheduled like they said this is ridiculous this app is not even worth your time so please don’t download it I wish I would have never made this mistake then they take forever to answer customer service this doesn’t make any sense none what so ever !!! I’m requesting a refund
  • Terrible app, with worse customer service 1/5

    By BoyMommato5
    I have been trying to get in touch with someone who can help me to no avail! The people that answer the phone for “Customer Service” are absolutely no help at all. I followed the direction to set up an account and the email to confirm never gets sent. The only information that I HAVE been is that this company that sent me the original email doesn’t have my email in their system! If 0 stars would have been an option that is what I would have given.
  • SMH 1/5

    By ahavonsprings
    Just another way to punish those who are already suffering. The fact that this never works and calling for help is a joke Why even have the app if it DOES NOT work EVER
  • App doesn’t work 1/5

    By Dramafreemama
    The bugs on this app prevent you from even being able to make a call. It’s disheartening
  • Bad reviews for a reason 1/5

    By BarbieGangLand
    I won’t say this app works well or it doesn’t but one thing I’m not gonna play about is seeing my husband & my coins .. After reading these reviews I will not add money cuz clearly they steal it & I’m about to uninstall.. STOP STEALING PPLS MONEY ESPECIALLY WHEN THEYRE CLEARLY JUST TRYING TO TALK TO SOMEONE THEY LOVE 🥺
  • “already have visit scheduled!” NOT! 1/5

    By U will B Xposed
    Why are there two apps for this? They freeze up then say there’s a visit scheduled when there aren’t any; there’s no way to delete a non-existent visit! I finally got a customer service number from global tel link(GTL) who was just sued for stealing money for not returning funds to families after non-use! They said there is a glitch that they’d fix, but still hasn’t. It took forever to set it up correctly! Strange how slow they are to fix the problems with visitation, but made sure there were no glitches to take families’ money! It is the family members on the outside who are trying to stay in touch with their loved ones! Such a shame that they capitalize off of the suffering of families experiencing trauma!
  • This app is the worst! 1/5

    By miahorne
    The developer needs to do better! This app is awful… I was able to have a video visit one time and that’s it? ALL we want to do is visit our loved ones via video… is that too much to ask
  • Ms 1/5

    By Healthier 22
    This sight is so frustrating. They don’t offer any customer service to assist you in getting an account set up. I want to scream at someone.
  • Worst service ever 1/5

    By buffgal999
    This is beyond trash. It never works but they sure take your money quickly. You spend more than an hour on hold because nobody ever picks up. You send messages and nobody ever bothers to respond. You get verified then in verified then verified repeatedly. For 3 months now they had our money yet this trash doesn’t work. What a bunch of frauds. To bad there’s no option to give this zero stars and even that’s to high a number for these losers running this business
  • Money gets taken out. 1/5

    By Jszo
    It says you have money on your account next thing it will take it out and say nothings there anymore 🤦🏾‍♂️
  • Terrible 1/5

    By Patricia in Arizona
    I agree with the guy in Pennsylvania I would give it a negative mark except that’s not available They have a Monopoly on jail communications and nothing ever works I’ve been verified and unverified verified unverified all they say is it’s a glitch in the system try another device cancel the app added back on none of this works I also agree with the guy from Pennsylvania hoping karma catches up to them
  • Seriously???? 1/5

    By Fire girl Hawaii
    This app is always down! What's the point? It's so frustrating. How is this company proud of this? Can't you put out a product you're proud of....
  • Schedule 1/5

    By naatytty
    This application only takes the money the visit is always glitching and the audio is by far the worst on too of everything the app needs to get updated
  • I got both my free visits for sale real talk 5/5

    By misleading/terrible app
    I ain’t even messed up with it send me 4.50 I’ll let you get my visit so you can talk to ya peeps in jail
  • It’s really criminal how awful it is 1/5

    By Guardian of a Galaxy
    I paid and my camera has never been connected and working from the app. And rarely from the computer either. I am caring for the daughter of an inmate. And I get that society thinks he’s horrible. But as her caregiver, contact with her father is important. It would be nice to have an app that actually worked when it said it could so a little 9 year old girl can show her dad what gifts she got for her birthday. Fix it. Or May the ones who profit and steal without remorse lose all they own ten times over and suffer greatly.
  • Horrible app 1/5

    By laiagammi
    I can’t even give a star it’s horrible . Period
  • Garbage 1/5

    By shanethepain50
    This app rarely works. Drops video calls almost every time. Would be great if it worked right. Just another way to steal money from inmates and their families.
  • Worst App Ever 1/5

    By Evangelinesara
    This app barely works. It works less than half of the time I try to have a video visit, and glitches constantly. Id give it 0 stars if I could.
  • Horrible app 1/5

    By palmsrider
    Never worked correctly. Called them and told them the phone # was wrong. They said they’d fit, but they didn’t. No ability to go into settings and change it on my own either.
  • Video visit on the getting out App 1/5

    By babytalk58
    This app is very terrible the video is horrible they would not let you see your loved one you can see your own face you can hear her talking but you can’t see her and then when she tries to call back they tell you your seconds is that you only have like 1012 seconds in the second go by so fast is horrible they take your money and tell him may I think it is just horrible that’s why I didn’t give you no stars because you guys need to improve this I Messages works fine but the video call they need to improve it they make our love was by another tablet telling them that it’s gonna work it is a good one but it’s horrible
  • Silent push notifications when receiving calls 1/5

    By greenmedici
    When a call comes through even if I have my phone ringer turned on the notifications are silent and there is no way to adjust them within the app
  • Terrible! 1/5

    By JeFrog29
    This is the crappiest visiting app ever it doesn’t work on iPhones for the app or for the website. Then I tried doing a visit on chromebook and it doesn’t work there. It’s not clear there are 3 different apps all together I have them all and still haven’t been able to do a visit. I’d give them a negative if I could
  • I’ve been robbed 1/5

    By ccynbill
    All this piece of crap app did is take my money and I can’t get any further than that I have no idea what to do tells you to test your microphone and it doesn’t even work it’s not my phone because I’ve done zoom worst app ever a bunch of freaking crooks and if I can get less than one*I would also someone’s gonna find a way to give me my money back somehow
  • Bad 1/5

    By jenny gonzalez zavaleta
    Their customer service is not helpful at all. My boyfriend had been trying to video call me and I can see him just fine but he can’t see me. I keep calling customer service to see if I’m doing something wrong and they don’t help at all. They told me it was probably the tablet he used. Nope. He still can’t see me. Is this an iPhone 12 problem only? Does it matter what kind of device I use. Why can’t anyone answer my question.... so annoying
  • Worst 1/5

    By doreadme
    This app is a joke
  • Terrible app 1/5

    By Chancemom09
    They need to use another video chat system because this one is terrible and doesn’t let you visit your inmate. It’s the only means of communication because the phones are down at the prison.
  • Horrible 1/5

    By Annoyed in Fairfield
    I truly don’t understand how your app works. I have tried everything to use the go video visit to be told repeatedly to uninstall, clear cache and cookies then reinstall. Worst part is I ask for assistance through email, who suggests calling the customer service number. The csr was of no use. I thought it was not compatible with my iPhone only to find out others in my family are not having any problems at all. Total waste of time and effort.
  • Худшее приложение 1/5

    By Erik Tarzian
    Чтобы просто позвонить, нужно сделать большое количество усилий, это невыносимо. Кто придумал такой алгоритм - тот настоящий дьявол.

    By e kala mai
    This app doesn’t work for me...Jus keeps repeating me to chose my inmate.
  • Can’t even create account 1/5

    By Cransberry2k
    Confirm password does not let you fill in the box worst app in the world can’t visit your incarcerated family in person and this app doesn’t work
  • Awful 1/5

    By Hunee B
    This app is awful. It doesn’t work half the time. It will notify me I have a message. When I log in it will not allow me to even view the message. I am no longer able to go to the home page all it gives me is contacts. In order to get the message I have to delete and reinstall the app which only works for a few days.
  • Scammers!!!! 1/5

    By Stephhgee
    They’re taking money from families that are only trying to stay in touch with their loved ones. Constantly disconnects and says the inmate moved from designated area when clearly they haven’t. Overpriced and outdated. I can’t even use in on my NEW laptop Because it runs off Adobe, which is NO LONGER AVAILABLE!!!!!
  • Stupid sometimes 1/5

    By alee714
    You guys need to do something better everyday there is always something wrong with both gtl apps that takes hours before I can make a visit or text my inmate back upgrade the app or something this is ridiculous
  • Wrecked 1/5

    By mandydean
    Man fix your app. This is ridiculous and you’re robbing people
  • Useless, Don’t pay them a cent! 1/5

    By shitisreal002
    This app it’s a scam. It has so many flaws. We got to the call on time and the visit disappeared from the schedule visit at the last minute and then we scheduled a new one and it’s just a black screen.
  • This is a scam 1/5

    By 4ad245sa
    Do not deposit funds into this. It does not work. Not even remotely. Do not buy the hype. Do not buy the propaganda. Nothing worlds. You can deposit money, and then do nothing with it. You can try and contact the company, and you will never reach them. This is completely, unequivocally, a scam.
  • Melcarr1170 4/5

    By melcarr1170
    So far I have had good success with this app. My brother in law is in prison and we haven’t seen him because Covid but now we can text and send pictures. It’s a little pricey but it is cheaper than phone calls. Thanks for letting prisoners have a little freedom.
  • Fraud 1/5

    By tgelly
    This app doesn’t even work. I’ve tried talking to my loved one for months. I’ve tried following the directions it says to do so that I can video call him but it doesn’t even give me the option to like this app advertised. Every time I click on his profile it just asks if I want to block him. Super disappointed.
  • Would give negative stars if I could. 1/5

    By MySweetMilo
    Family, friends & loved ones, DO NOT WASTE YOUR MONEY, TIME or ENERGY with this fraudulent app. The company has my money & all my personal information but has yet to provide a single video chat from my son. Several emails sent to “customer service” with no response! This app should be banned.

    By Chad616
    This app is horrible doesn’t even work tried the visit now and all it does is keep bringing you back to the same screen👎🏻👎🏻 Definitely needs negative starts not worth downloading
  • Freezing 2/5

    By DynaDyne
    New to app and have not been able to use it. A lot of freezing and when you do get in it loops. How is it used? Update patches. You’re almost forced to upload it. Using GTL Getting Out and the pop up to load this app is there. You can close it, move it or anything. Please help.
  • App not working 1/5

    By Lonely girl 156
    I have to uninstall multiple times and reinstall freezes constantly. Sound is horrible
  • Horrible 1/5

    By ~B377
    I’m trying to figure out how this app is still allowed to do business. I’ve reinstalled it multiple times. Just says “waiting for participate” when they are right there. I’ve called and they say everything is fine on my end. Try again- same thing. I log in at the five minute mark- still a problem. You try to refresh screen- it deletes your visit. I tried from a laptop- same thing. (iPhone 12) mobile site- same thing. Request desktop site - same thing. It’s absolutely ridiculous. It’s frankly a horrible business model. It only has ONE JOB- CONNECT. And can’t even do that?
  • Worst ever 1/5

    By bigidoll
    The camera doesn’t work or the audio had a chat an it ended because no body was visible but we were both on waiting for each other ugh wish they fix it they charge so much to be so sucky