GettingOut Visits

GettingOut Visits

1,506 Ratings
$ 0

GettingOut Visits App

*Currently available at select facilities.* What if you could visit your loved one from your mobile device anytime, anywhere? Now you can! With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use. With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device! WHY USE GETTING OUT VISIT APP? • IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet. • NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later. • NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit. • NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit. • NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit. • NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit. • MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life. • LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.

GettingOut Visits app screenshots

GettingOut Visits app reviews

  • Terrible app 1/5

    By Chancemom09
    They need to use another video chat system because this one is terrible and doesn’t let you visit your inmate. It’s the only means of communication because the phones are down at the prison.
  • Horrible 1/5

    By Annoyed in Fairfield
    I truly don’t understand how your app works. I have tried everything to use the go video visit to be told repeatedly to uninstall, clear cache and cookies then reinstall. Worst part is I ask for assistance through email, who suggests calling the customer service number. The csr was of no use. I thought it was not compatible with my iPhone only to find out others in my family are not having any problems at all. Total waste of time and effort.
  • Худшее приложение 1/5

    By Erik Tarzian
    Чтобы просто позвонить, нужно сделать большое количество усилий, это невыносимо. Кто придумал такой алгоритм - тот настоящий дьявол.

    By e kala mai
    This app doesn’t work for me...Jus keeps repeating me to chose my inmate.
  • Can’t even create account 1/5

    By Cransberry2k
    Confirm password does not let you fill in the box worst app in the world can’t visit your incarcerated family in person and this app doesn’t work
  • Awful 1/5

    By Hunee B
    This app is awful. It doesn’t work half the time. It will notify me I have a message. When I log in it will not allow me to even view the message. I am no longer able to go to the home page all it gives me is contacts. In order to get the message I have to delete and reinstall the app which only works for a few days.
  • Scammers!!!! 1/5

    By Stephhgee
    They’re taking money from families that are only trying to stay in touch with their loved ones. Constantly disconnects and says the inmate moved from designated area when clearly they haven’t. Overpriced and outdated. I can’t even use in on my NEW laptop Because it runs off Adobe, which is NO LONGER AVAILABLE!!!!!
  • Stupid sometimes 1/5

    By alee714
    You guys need to do something better everyday there is always something wrong with both gtl apps that takes hours before I can make a visit or text my inmate back upgrade the app or something this is ridiculous
  • Wrecked 1/5

    By mandydean
    Man fix your app. This is ridiculous and you’re robbing people
  • Useless, Don’t pay them a cent! 1/5

    By shitisreal002
    This app it’s a scam. It has so many flaws. We got to the call on time and the visit disappeared from the schedule visit at the last minute and then we scheduled a new one and it’s just a black screen.
  • This is a scam 1/5

    By 4ad245sa
    Do not deposit funds into this. It does not work. Not even remotely. Do not buy the hype. Do not buy the propaganda. Nothing worlds. You can deposit money, and then do nothing with it. You can try and contact the company, and you will never reach them. This is completely, unequivocally, a scam.
  • Melcarr1170 4/5

    By melcarr1170
    So far I have had good success with this app. My brother in law is in prison and we haven’t seen him because Covid but now we can text and send pictures. It’s a little pricey but it is cheaper than phone calls. Thanks for letting prisoners have a little freedom.
  • Fraud 1/5

    By tgelly
    This app doesn’t even work. I’ve tried talking to my loved one for months. I’ve tried following the directions it says to do so that I can video call him but it doesn’t even give me the option to like this app advertised. Every time I click on his profile it just asks if I want to block him. Super disappointed.
  • Would give negative stars if I could. 1/5

    By MySweetMilo
    Family, friends & loved ones, DO NOT WASTE YOUR MONEY, TIME or ENERGY with this fraudulent app. The company has my money & all my personal information but has yet to provide a single video chat from my son. Several emails sent to “customer service” with no response! This app should be banned.

    By Chad616
    This app is horrible doesn’t even work tried the visit now and all it does is keep bringing you back to the same screen👎🏻👎🏻 Definitely needs negative starts not worth downloading
  • Freezing 2/5

    By DynaDyne
    New to app and have not been able to use it. A lot of freezing and when you do get in it loops. How is it used? Update patches. You’re almost forced to upload it. Using GTL Getting Out and the pop up to load this app is there. You can close it, move it or anything. Please help.
  • App not working 1/5

    By Lonely girl 156
    I have to uninstall multiple times and reinstall freezes constantly. Sound is horrible
  • Horrible 1/5

    By ~B377
    I’m trying to figure out how this app is still allowed to do business. I’ve reinstalled it multiple times. Just says “waiting for participate” when they are right there. I’ve called and they say everything is fine on my end. Try again- same thing. I log in at the five minute mark- still a problem. You try to refresh screen- it deletes your visit. I tried from a laptop- same thing. (iPhone 12) mobile site- same thing. Request desktop site - same thing. It’s absolutely ridiculous. It’s frankly a horrible business model. It only has ONE JOB- CONNECT. And can’t even do that?
  • Worst ever 1/5

    By bigidoll
    The camera doesn’t work or the audio had a chat an it ended because no body was visible but we were both on waiting for each other ugh wish they fix it they charge so much to be so sucky
  • App opens internet 1/5

    By JazzymoB
    The app itself is pointless. I will get the alert from the app that my husband is video calling but when I go to answer the call, it opens up my safari(internet) so I really don’t understand what the point of the app is? Is the app just for notifications?
  • Big sham consumer beware 1/5

    By audra munguia
    This app is made to steal your personal info and re route you from bot to bot to bot. Good luck getting to a live person if you’re able to. My ex told me to download this app so he could talk to our son over video & I should’ve known it was one of his tactics to get whatever analytics he could from my phone. Communication apps for inmates SHOULD NOT BE HARD TO SET UP so save your time and energy & don’t take it out on me when you decide to ignore this review & install the app only to get screwed. You’ve been warned. 💆🏻‍♀️
  • The worseeeee 1/5

    By chinkshops
    You try to do a visit they tell you it already one scheduled and it’s not. They add money tot he wrong account. You reach out the will NEVER respond. The only email you will get from them is thank you for spending your money. If I didn’t have to use this app I wouldn’t. I absolutely hate it!!
  • Awful 1/5

    By Dybrza
    Worst app ever when trying to connect with family on the inside. So many things wrong with it. It let me connect one time and now won’t let me. All settings are enabled and I do FaceTime and zoom all the time. Fix this!
  • Issues 1/5

    By duvkkxdfkk
    Isn’t compatible with iPhone. Worked 1 time then stopped. No video or audio. Just keeps saying connecting . Fix THIS ASAP
  • This is getting better! 4/5

    By Steffi Mikkelson
    I would’ve 1 starred it a month ago but the system is getting more stable and kinks are getting worked out. It’s stilla little confusing fora new comer where to put money for what you want to do, but once you navigate that it’s a piece of cake.
  • FRAUDULENT app 1/5

    By JCO4247
    This app is literally the worst you cannot request video calls and when the video request come through it only gives you the option to DECLINE’ how are you charging us money for features that dont work? It won’t even verify my account even though I did it through text! When I try to put money on to call my fiancé It won’t give me the option to upload money on there ridiculous this APP DOES NOT WORK SMD THE DEVELOPERS KNOW IT DOESNT WORK! These ppl are already locked up so you’re gone make it harder to call them?! And put money on the app just for it to not let u make calls, chats NOTHING this is FRAUD
  • Application has severely downgraded 1/5

    By Lentes 831
    Not sure what has occurred but this application used to work great when it first arrived in 2018. Since reinstalling it, I have had to uninstall & reinstall several times over just so the app can open. Upon using, the sound is very low. Picture quality is definitely good but this application needs some updating.
  • dont use it 1/5

    By szsylve
    its a scam. Dumbest app ever. Customer service is a joke. They will take your money. Don't waste your time.
  • Terrible app for iPhone 2/5

    By Commuter in Houston
    I’ve had to delete and re-download this iPhone app at least 4 or 5 times! It keeps getting hung up and I can’t do anything except delete and DL again. What a pain! HOWEVER, the iPad app is different. It has performed much better.
  • Awful 1/5

    By gtlsucks
    Do not waste your time or money they just rob you and the systems don’t work! -1000 stars
  • Trash 1/5

    By JassRay
    Video chat doesn’t work. Just makes you repeatedly push inmates name over and over
  • Worst app ever !!!!!! 1/5

    By 23custmer
    If I could give it zero stars I would but it won’t let me it has took $45 $13 bucks from me already and customer service is the worst no one answers theirs so many bug fixes don’t recommend in other words as I see it this app is fraud!
  • This app does not work with iPhones 1/5

    By Mrs Carol -San Fernando Valley
    Terrible app!!! Very disappointed
  • Terrible 1/5

    By skatingbyyou
    HOW??? You are using an unsupported version of this browser Please update your current browser
  • Not working 1/5

    By pinnkfalme
    I haven’t been able to visit my family members in days and no one is getting back to me from support to fix the issues. I’ve e already contacted the facility and they assure me there are no issues on their end! Getting very frustrated. Would like this resolved ASAP!
  • Fraud 1/5

    By jhustle2001
    First it’s doesn’t explain you have to p it money on both your account and the inmates account to cross communicate! I have an iPhone 12 Pro and the video app did not work. I received notice of an incoming call and when tried to answer received and error! The “test” just pops up with a photo “your device is not compatible update your browser” it’s an app??? The only way I can see my loved one is if I call her through my computer and then I have to use my account which I’ve depleted. The money in her account is just sitting there because she can never successfully call me no matter what device I use. It’s pure theft. When you call customer service they basically tell you “oh well” at lest advice what devices or browsers actually work. What type of tablets are they using in the jail. You know there are innocent people in jail? So why we treated them like trash when they need to be in contact with the outside in order to seek justice?!
  • This app is disappointing. 3/5

    By c_marie1997
    I’ve video chatted with a friend on here once, the call didn’t even last ten minutes before it hung up on us. Now it never lets me video chat. Please fix this app.
  • Poor app 1/5

    By hiedi s
    The fact I spend money on this app like every week and they app is kick me off only on the video maybe 2 to 3 minutes and it cuts off … this company will take your money but won’t fix the problem that’s on hand like if y’all pan handling just say that lbvs
  • Not worth it 1/5

    When video chatting with my family: the video is blurred out and the sound goes out while on a call: just throw da whole dam app away!
  • Worst app I’ve ever used. 1/5

    By BestAzPoolGuy
    This app took me 3 days to get installed and figured out. The two months I tried to get connected to my brother, ot worked twice. It doesn’t have any sound alerts. You have to watch your phone. Zero customer service. No help whatsoever.
  • Upset and disappointed 1/5

    By ghsm :I'm drew k2j saw
    This is the worst app that I have ever had and I absolutely hate that this is the only at this available for the video visit to my incarcerated husband call my phone at all it blank out right away I can’t hear him I’ve got to use it on something else not this phone and I have an iPhone XR I wish this app Waze why should Sophie on the toilet and I never have to see it again
  • Fix your app!!! 1/5

    By text symbol for Notes
    Soooo frustrating. You can’t tell me the issues I have no one else does- yet phone support said “ I’ve sent a issue report to the designers “ I asked if I’d get an email answer they said “ when they fix the issue - you will be able to use the app. Holly molly! We need a community website for questions and answers among ourselves cause they dont answer or have the answer to the issues. I can’t get video calls because the app says I’m using an unsupported out dated browser- impossible it’s an Apple. They told me their app ONLY works on Firefox and Google. I have Google and Safari runs google. apple has a contract w them. Uggg! Grrrr!
  • Awful!!! 1/5

    By BeBreezy78
    Why does the prison provide such crap if the company that owns this app can’t even provide an update or fix the problems. Junk! Take it down if you don’t want to fix such crap!! Horrible!!
  • Terrible app 1/5

    By AngelDustYo
    App is very defective! It has so many flaws! Poor connections, you can’t see the deposits you’re making, can’t schedule visits nor see the caller. Don’t recommend
  • Bad Appp 1/5

    By irod2021
    Does not work for I phone 6 plus phones
  • Horrible 1/5

    By nk2022
    Such a run around and waste of money. And the TERMS say they keep cc on file. Not cool! Also I know where my inmate is and his ID# and yet the app OR THE WEBSITE will not register and took my money. This is stupid I’m so mad
  • I’m an employee of the company and this is a complete mess 1/5

    By ozzyboom
    This app is not monitored well and the Is the worst engineering
  • horrible 1/5

    By raedawn12
    this app drops calls and has major issues with scheduling visits! so not impressed, it needs to be updated
  • This app is a crime itself 1/5

    By dpepino
    Are you gonna stop being cheap and hire actual food developers !? You wanna make this business lucrative and take money from the families of the inmates? Whatever but at least do it right !? I’ve deposited money and I still can’t use it. This is a joke and there should be a lawsuit