Thanks to the app for being buggy the WHOLE time my loved one was online. I couldn't schedule a visit, it kept making me log in, OH! And I wonder why the Deposit button takes me over to the Apple iPad store? Ugh!!
I’ve had to make 3 different emails because it says mine was already used (never had one of these accounts before) now I’ve been trying to deposit money for 2 days …. It finally let me this morning into my account and now it’s not letting me message …. Wth. I wish they used JPay where he is at because this is the WORSE working app I’ve even encountered
Constantly crashing 1/5
This app crash every 60 seconds while on video chat I feel like if your going to charge for this app the service needs to be wayyyy better I don’t even want to video chat nomore at this point cause the app constantly crashing while I’m on a call can’t even get a whole 5 min chat going without it crashing! SMH
Fix the bugs 1/5
By Should be takken down
The crashes a lot and can’t even make payments, cause it crashes or logs me out this need to be fixed ASAP!.
Don’t waste your time 1/5
In the last week I spent over $200 in order to talk to my significant other. The majority of the time I cannot see what he is texting me because it says that it is having issues and to try again later. During video chat it ends and says that it was having trouble starting the video chat while I was visiting my significant other. I’ve called customer service and tech-support and they just say it’s a glitch. I’m sick and tired of you guys blaming it on a glitch when you have a lot that needs to be done with these apps. I spend lots of money in order to talk to my other half and you guys are making it extremely difficult in order to do so. I highly suggest you take care of the issue before you lose me as a customer. I am quite frankly really tired of tech-support blaming it it was a glitch when we all know it’s not. Do your job and fix the app before you lose me as a customer
Why do i have to log in everyday that is so annoying?! And it is so hard to put money on my account let alone my boyfriends there is always a problem
No gasten dinero en esto 1/5
Esta app no sirve, llevo tres meses tratando de comunicarme con mi esposo y no he podido hablar con él , no sirve
Crash & takes my money! 😔 1/5
It crashes frequently & takes my money
By CHris p O
For as much money as they are making off this app it should be the best app in the App Store! But it is one of the worst. Full of glitches, always crashes, sometimes freezes for no reason. Very frustrating app to work with.
I made a deposit so I could receive a phone call and it doesn’t even show up that I made a deposit. And is this site linked with connect network? This app needs to be fixed.
Money lost 1/5
When you talk to 6 different people who give you 6 different answers about an account. If you want to have your loved one’s $ taken away when they get transferred to a new facility then go ahead and use this.
Deposits and refunds 1/5
By unprofessional and rude
If possible do not use this service. Keep record of your deposits. It’s easy to put money on there but hard to get your refund. Customer service is unprofessional. It’s sad that your loved one is incarcerated and you are treated like you committed a crime. Almost all photos are denied and it’s very expensive. All about money this company doesn’t care. Now that the pandemic over you better use the kiosks at the location first before this company. Will never use again.
So many problems with this app, it’s not even funny.
App is broken 1/5
I open the app, sign in, it goes to the main screen, and then it doesn’t work. I can’t touch anything, or view my account or anything. And there is no customer service number for the app
Fix the freezing issue 1/5
By aaaalllwwekt sk
The app is frozen and you can’t write any messages or do anything. Please fix it!
Please fix this app 2/5
I’m so thankful for this app but it constantly doesn’t work or let anything send and it never lets me put money in and right now I can’t do anything on the app on the screen I get notifications from it and shows when he’s active but I can’t reply or even look at the messages or anything I’ve had to call customer service multiple times
Difficult & Annoying App 1/5
The Getting out app is unclear as to which account one is depositing money into and too easily it’s in unintended account. The app itself is not user friendly. Within a week I received an email that my private info, including social security number was compromised! Uggh
Needs improvement 2/5
I love the app only because I can keep in touch with my husband. But it takes money and I don’t get it back. And the video chat doesn’t go through since the new update a couple days ago.
Poor service 1/5
Can’t even open the deposit page. I’ve uninstalled and reinstalled several times. Not worth a crap app. And it allows me to put all of my cc info but I can’t even see my account…ugh!!!! It’s bad enough I have a loved one inside and I can’t even send a message. Please fix errors
PLEASE FIX 2/5
By Purered and Ginger
This app is "ok" because it serves its purpose, but there are a few issues that really need to be fixed. One of the most important issues is..... I've been trying to make a deposit for 2 days now so I can message my son, and I keep getting the loading circle or it says an error has occurred. Next, there should be a "delete inmate" option for removing an inmate from your account. Not ONLY a blocking option. The option to put your message in a draft when there aren't enough funds to cover the message for insufficient funds. There should be a "message deposit" icon for depositing funds to the users account. The last couple ideas are merely suggestions to make life easier when dealing with the getting out app, but the first suggestion should be made priority! I am trying to send a very important message to my son and I can't because the app isn't working.... and won't allow me to add funds for writing out!
PLLLEASE fix.... other than Whats stated, I've not had any issues and appreciate the app abs developers!
Just bad overall. 1/5
It’s nice to have a way to communicate with your inmate in such way that you can see them, but this app doesn’t provide this reliably. It always, I mean always, freezes, it always goes to a trying to connect screen, calls are continuously dropped, you really do not get your moneys worth and the updates seem to just make it worse. When you ask for a refund they have every excuse as to why they can’t refund your money, customer service is not all that great either! I know for a fact they make good money off of this I don’t understand why they can’t fix the issues.
Update this app please 1/5
This app isn’t working efficiently enough . It’s not running smooth , constantly crashing . Th
Robbing the American people 1/5
Just another way to cause stress and rape the pockets of Americans !
No help 1/5
Don’t even bother with this tried for two days to get in touch with somebody to no avail
Terrible App 1/5
By PEPSI R.
Constant crashes and still takes your money after failing to deliver photo or video.
I hate it! I see where they were trying to go with this app but a total miss. I hate that you only get 1000 characters when there use to be 5000. Messages seem to pend for days, so don’t let it be something urgent. Throw the whole thing away
I would say that I am thankful for getting in touch! It breaks my heart that this is how it has to be, but again this way I can at least communicate with my loved one. The biggest issue I have is it offers a free call and when I do the discounted price it just takes the money but doesn’t give me the free call. I’ve noticed it’s done this twice. When I try to reach out to the app customer service I haven’t gotten anything in response. I agree, they could take time to create a more organized app.
THIS IS A GREAT IDEA, BUT NEEDS A LOT OF IMPROVEMENTS 1/5
By We move mountains
I was so excited to find out this app was available. I downloaded and have had so many problems already. I can deposit money to my fiancé only half of the time and to deposit money into a separate friends and family account to be able to message him, was impossible until I called customer service and did it over the phone. Plus, twenty five cents per message? Are you serious? At least lower the price for the messages or something. I cannot even imagine what it will cost to try and do a video visit (if it will even work.) It is so exciting to be able to talk to your loved one and it is ridiculous to have to go through all of the stress to use this, especially considering you are going through enough stress as it is if you are using this app to talk to someone.
I have a boyfriend who is locked up . And this app helps me to reach him it’s like talking to someone who is on the outside. That’s the upside but the downside is that the app won’t send my messages or his and he really wants to talk to me and vice verse but our messages will not send . He’s been doing so well since the tablets have came sweet , generous and nice Nd he will spend his last to keep sending messages because the app won’t send them . I know he’s in prison and this is really a privilege but if the messages could at least send it would be nice I spent a whole dollar which is a lot when it comes to this app just to send the same message over because it’s important please just update the app. Or how ever app company’s work I know it’s not a important task but some people I believe actually do better when they can communicate to their loved ones efficiently.
Works fine 4/5
By My iPhone 3Gs
No problem with this app so far. I’ve been able to send messages with no problem. I did notice that in order to remove the pending status I have to come out of the message and then go back in to make it approved. I only have a problem trying to send a video through this app, pictures go through fine but does take longer to get approved.
Now as far as the video calls that is horrible, I have not been able to use that feature as of yet. For now I will continue just paying $.25 a message, because that has not been a problem.
Write a reviews 1/5
By Duh you morons
This is such a waste of time! I want JPay back!! At least messages and photos got to an inmate eventually!! This thing has way to many excuses as to why nothing goes through. If I could could rate this in the negative I would!! Why can’t we keep JPay?great example now I can’t even send this. Ok now I can but why does everything have to be so difficult!! Sorry no I can’t .
Good app for inmate communications 5/5
By Ohio Yelper
I have a friend who is incarcerated. I’ve been able to keep in contact with him and reassure his family that he is okay. The app has a delay since messages and photos must be approved but that’s the only really issue with it. Pics can be sent but must be under 5MB.
Would be nice if it worked 1/5
By Derpy dan
I’m sure they are making lots of money why can’t they fix their technical issues. Weak
Takes your money and gives nothing in return 1/5
The inmate version seems to work fine so they continue to contact you but your not able to communicate. Nobody knows what is going on it’s a scam. Wonder who got the contract and who okayed it?
Corruption at it’s finest. 1/5
Firstly, the most tragic part about this review is that it’s all been said by everyone below as early as two days ago, all the way back to years ago. The reviews have not changed because the app has not updated or improved.
It is already extremely painful and disheartening having to live with the reality of our skewed justice and incarceration system. These jails and prisons are already profiting off of our loved ones. This app takes it a step further by continuing to profit off of our desperation to have a sense of normalcy regarding contact with our friends and family who are behind bars. Even worse than the outlandish minimum deposits and transaction fees, they are clearly determined to make this process as difficult as possible by ensuring the only app we have to use is entirely broken. They very plainly are content in their apathy and disregard for families begging to make this application function properly. I’ve had to use the website to make deposits to my visitor account because the app displays and error very time. Additionally they offer the option to contact support which leads you to an automated system with no option to speak to a representative, neither do any of the options allow you to ask trouble shooting questions. It has taken me 2 days to finally manage to send a message. The video chat app and visitor deposit option are still not functioning. This app is insulting and the maliciousness of ensuring that it is the ONLY way to make direct contact with our loved ones especially with in person visits being closer due to covid is downright malevolent. I’m going to look into legal options in an attempt to hold the creators of this app accountable for its failure and refusal to fix it. I will also be starting a petition on change.org and will be posting the link here before the end of the week. Until my loved one is released I have no other option but to use your app in order to have direct contact without waiting days on letters to arrive, but please acknowledge that you will be held accountable for this disservice to these families who have been speaking out for years. I encourage all other users to do the same and on behalf of this app, I apologize and my heart goes out to all of you. Stay strong.
Constantly crashing! Most of the time messages don’t go through! It charges my card multiple times!
This company should be ashamed! 1/5
My daughters father is in a facility that switched over to using this while he was there they refuse to transfer credits so all the money on the original account was wasted. In addition the app is not at all user friendly and I’ve gotten at least 5 errors since setting it up yesterday. It won’t let you send pics most of the time it’ll just come up with an error. The only thing worse than the app is the customer service. I spoke to 2 people the first had a thick accent and kept telling me I didn’t understand that I had deposited money in the wrong place but he didn’t understand me. The “supervisor” spoke much better English but was just as dim god help you if you have a problem on here Bc you’ll waste your money trying to figure out the app and then you’re gonna waste even more time trying to talk to customer service.
Works ok 4/5
I’ve had some minor glitches the app but not too many . It works for us . We use the video calls and the text message
This app is a joke. I’m absolutely blown away that I have to pay for a visit that is usually free in person, but not nearly as much as I am that the only way I have to see or communicate with my loved one is through this app that works 20% of the time. I’ve deposited almost $100 so far on my end to message them and every time I go to hit send it tells me I have insufficient funds and to deposit more. Not like anyone answers your emails when you ty to fix it. Providing a tablet in a jail is just an absurd reason to make millions of dollars off poor innocent families that want nothing more than to communicate with their loved ones fast, cheap, and efficiently. Gettingout is none of these things, but I can’t Suggest not using it, because it’s your only option!
Thumbs down 1/5
App will not let me deposit money in my own account so I can send messages back.
This app takes your money and will leave the messages in a “pending” status by far the worst app to communicate with your loved ones! Be aware do NOT add money it’s pointless It’s will scam you .25 cents at a time
The app is constantly crashing and won’t let you add money. It charges you for texts you send but then they disappear and you have to send them again. I’m getting notifications saying I’m receiving messages but they aren’t showing up on the account. The app is a great idea but poorly planned and operated. For as much as people spend it should be better developed !
Love this app but the crashes today are unbearable
Problem after problem 1/5
App crashes, i deposit money and it takes it off my bank account but when i go to message or visit it states that there is no funds available (insufficient funds) and i need to make a deposit. I have to constantly copy my messages because they NEVER send. It was a headache typing a full message just for it to be cancelled out due to the “insufficient funds” message. Its disappointing! Had better luck with the old system Jpay! I tried several times to uninstall and reinstall the app but it never helps!!! Very frustrating
This app is extremely difficult to use because it is always crashing. The brothering app to it “getting out visits” is no better half the time it does not even connect till miners later and it has already taken your money for the first few minuets. They are very expensive sometimes while typing a message it says not available so you copy repairs it to send again even though they already took your money for the first one they don’t hesitate to take it again the second time. During covid there has been no visitation so this is what we have to rely on. I am thankful and disappointed at the same time. With how much the family’s pay to use this it should be working top of the line.
Always crashes and lags. If people are paying for it it should at least work
Doesn’t work 1/5
Ummmm nice try but no??? Fix the app lol if you’re charging money for a service I expect to receive that service
This app is terrible. 1/5
You can text. Sometimes. Video visits are a joke. This is just a money scam.
Fraud. DO NOT USE 1/5
I’ve made 4 $10 deposits and it says it can’t load my profile. When I try to send a message it says my balance is $0. I’m out of money and can’t even use the app. What a waste of time and money!