2,539 Ratings
$ 0

GettingOut App

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

GettingOut app screenshots

GettingOut app reviews

  • WORST APP EVER !!! 1/5

    By bajKzhg las. s
  • Worst company ever 1/5

    By Kidd$
    They steal yur money & the service is the worst ever, always crashing.
  • Terrible!!!!! But this is it!!!!! 1/5

    By Mz Lee Lee ❤️
    Good luck getting to an actual person on customer service!!!!!! Horrible!!!!!
  • App crashes during verification 1/5

    By NiSeAlex
    I must get verified to interact with inmate, but it crashes every time I try and upload the images.
  • Trash 1/5

    By Wotless!
    Everything is pending. Never gets approved and you don’t get your money back. Waste of time and money.
  • Functionality THIS bad has to be intentional 1/5

    By oldroydcl
    I struggle to find words to describe just how bad this app really is. It HAS to be intentional. Nothing could be this terrible accidentally. Total absence of functionality for days on end. Messages that I’m charged for that contain the most boring of ordinary language and zero scandalous tone. They apparently randomly trigger some unknown set of rules and sit in purgatory for days, even weeks, never leaving the “pending” status. But I am out the money for sending them while they sit and grow moss. Naturally, we have zero access to anything resembling taboo words and phrases. And naturally when you click on “contact us” in the app, the only thing that pops up is a message stating that the page cannot load at this time. The hideous so-called function paired with ZERO accountability on the part of the app designers leads me to believe we’ll be seeing a class action lawsuit before long. You cannot take a person’s money, fail (epically) to provide the promised service, and not be held accountable for it.
  • Absolutely garbage 1/5

    By liter9
    I made the mistake of already sending the money to be put on my account so I could talk to my dad and I can’t even access the list of inmates where he is. I’ve been trying FOR A MONTH. It’s like they give no [email protected]/k’s if their servers are down. Do NOT download this app. Stay far away from it.
  • Worst app ever 1/5

    By mh0301
    This app hardly even works. It tells me I need to verify myself every single time I try to send a message. So I verify myself and it says that I’m verified, then whenever I try to send the message it says it again. Terrible app and whoever made it should feel bad.
  • The worst app 1/5

    By jackie kramek
    This app is absolutely the worst app in the world it’s always freezing I have to constantly delete and reload the app it’s so annoying we should get our money back because of how bad of the app is!
  • The Worst 1/5

    By Mom Nikki
    Never able to load app . Messages be pending but still getting charged . No customer service to speak to . This is the worst app ever to communicate with your loved ones that are incarcerated. My profile always disappears and I have reload my contact. Like who has time for this
  • I enjoy the layout of everything 5/5

    By okibrown
    Honestly, this is a very smooth running app compared to the other one the facility was using prior. The facility allows for photos to be sent and it gets approved within a day or two. Texts almost instantly. Had no issues with video calls and loading money through the app for texts is fast and easy. I haven’t ran into any problems. The layout of the app is nice.
  • The worst App 1/5

    By Kayonllaya
    This is the worst App I have ever loaded on my phone how do I load up more pics to send and delete the old pics off the text message?? It won’t let me load any pics then it just roams forever!! It’s very slow and freezing up all the time.. 😠😠😠
  • Beyond Horrible 1/5

    By The Original Lemonade
    This is the absolute worst App I have ever utilized. It is very unreliable. It crashes about 99.9% of the time. You type messages and lose them. You can’t add money when it’s convenient for you. You have to wait until about 20 attempts. We are forced to utilize it because there is no alternative offered. Therefore, they are monopolizing off of trash.
  • 0 stars 1/5

    By Lighhbbrighttt
    Seriously if I could give 0 stars I would . I have never wrote a review before but this app is the worse app ever!!! & I have to deal with it to keep in contact with my loved one . Messages barely load it takes me at least 15 tries to send ONE message . It will send old messages confusing both me & my loved one . I get an error literally every single day to try again later . Having me reply hours late . This is ridiculous as much money we put into this app u would think it would be working smoothly
  • Worst app ever!!!! 1/5

    By do fb finehfk
    I would totally give this app zero stars if I could. I’m sure there are better apps that facilities could go through and why they chose this one is beyond me. Half of the time I cannot open my messages or the message center won’t even open but you’re more than welcome to put as much money on this app as you want to and that’s the only part that will open. I can go through and try to open my messages and it says messages cannot be opened at this time or that they cannot be displayed but if I click on the deposit button that pops up right away with no hesitation. Obviously the people that have made this app only want money and that’s all.They could care less if it works or not as they have not done one update for six months to try to fix anything.
  • TRASHH 1/5

    By trustmeLOL123
    this app is literally so terrible i would also rate it 0 stars if i could. ITS ALWAYS DOWN. you can almost never text or even sign in because they’re always experiencing some kind of problem. they obviously do not care at all about the quality of this app, especially for what it’s used for. absolute garbage. it’s almost pointless
  • App is poorly coded, fails more than it works 1/5

    By JB............
    Poorly coded for prime time. If you use, expect for it to fail 8 of 10 times. I’d strongly suggest if you use, do NOT leave your CC info saved on it. Day after installing, got an email about a potential breach to accounts, meaning CC. Needs work.
  • Rarely works, frustrating no customer service 1/5

    By discokitty85
    The app malfunctions for both me and on my husbands end as well. Issues loading, messages received days sometimes weeks later, the last two weeks the app just straight up does not work. This is a scam
  • Scam!!!! 1/5

    By Charisma918
    I’ve been using this app to communicate with my husband for a month now and it’s absolutely garbage. Whenever he sends me a message it takes hrs for me to be able to read the message because whenever I try it says “unable to load messages” even after I’ve closed out the app and opened it again still the same error message. This is unacceptable especially with the money we pay to be able to communicate. This app needs to be fixed ASAP!
  • Horrible 1/5

    By yanna.c
    The app it’s self is a blessing but they functioning of the app is absolutely HORRIBLE it literally never works
  • Absolutely ridiculous 1/5

    By jenniw32
    The problem is that it doesn’t matter what we rate these types of apps because they know we have no other choice. But so you’re aware… it works half the time if you’re lucky. There are constant bugs or issues where it will say “can’t load messages” or “can’t load contact permissions” or any other reason you can’t interact with your loved one even though we are paying a lot of freaking money to do so. It’s beyond frustrating.
  • HORRIBLE!!! 1/5

    By snw228
    This app is absolutely horrible!! Rarely works, have to keep turning my phone on and off for it to reload. Constantly get the “unable to load messenger at this time” message. How can we communicate with loved ones if this thing never works!!! Fix your app!!!
  • Worst app 1/5

    By amanda07s
    I would have never downloaded the useless app if it wasn’t my only option. It literally NEVER works. Messaging is a nightmare and the video calls are a joke. The creator of this waste of an app needs to take a course on app creation or maybe troubleshooting because my toddler could probably do a better job
  • Terrible!! 1/5

    By ❤️‍🔥Daj
    It is so bad, I want to give you a ZERO, but that’s not possible, so I give you a one.
  • Messages 1/5

    By Abdocanskcjskslbskcjs
    App needs updated and fixed. The app crashes way too much. You can’t message hardly at all.
  • Bug fix 3/5

    By youlovenotmine
    It keeps crashing and just needs a new update
  • Seems SOMETHING could be done 1/5

    By BLeeconley
    App constantly has errors. Constantly unable to use. Unless it’s middle of the night. No use in convenience of an app if you still have to go around the world to get a message through a different way. Surely needs a good fix.
  • Terrible 1/5

    By hedonisticflex
    This app is terrible. It doesn’t work well. I haven’t been able to use it for a few days on and off and I’m over it. FIX THE ISSUE!
  • Error Error Error 1/5

    By Lala Amore
  • I wish they had the option to give 0 stars 1/5

    By Melissita*
    This is by far the worst app I have ever used in my entire life. I don’t know if it’s the cheapest option for facilities but it’s extremely pathetic. It rarely ever works. It loads every other second whenever you try to do ANYTHING. This should never have been an approved application it is absolutely terrible.
  • Bro screw this app 1/5

    By Marlie D.
    The developers behind this app really need to get to it like fr
  • App barely works and expensive 1/5

    By Spicymamasweets
    0 stars. This app takes so much money and barely works. For all the money we spend to talk to loved ones you’d think they’d have an app that actually works. FIX IT!!!
  • Constantly freezing 1/5

    By Mgh193
    Constantly having issues with freezing, not loading messages cost info ect. Frustrating to say the least.
  • Works Perfectly as Designed 5/5

    By Merryannm
    I have to give this app five stars and stand back and gaze in awe at its perfection. NOTHING could be this truly bad by accident. Thus, this app must be designed to be ineffective, slow, random, and frustrating. Sometimes when I need a bit of comic relief, I pretend I’m watching a meeting in which someone says, “Hey, you know what would be fun? Let’s take a group of people who are already struggling to turn their lives around and do better. A group of people lonely for their loved ones and in desperate need of connection with kindly hardworking good people who care about them. And let’s tell them we are going to provide the means for that connection and then do a really, really BAD job at it! Not so bad that it flat doesn’t work - jusssst bad enough so that they are like lab rats scrabbling for a crumb of cheese on the other side of a grate and they rip their paws off trying to get just that taste.” Yeah, that’s what this app is like. But as many people are saying, it’s the only app available. Isn’t THAT interesting?
  • GTL Customer 2/5

    By Gtl customer
    This app gives me a lot of trouble it works good on some days some days not at times I can hardly hear or understand my husband sometimes it won’t let me send messages or says it send and don’t or takes my money for the pics and he don’t receive them they don’t refund for crap, right now it’s letting me in the app but not touch anything I can’t even message it’s stuck in front screen I’m going crazy trying to deal with this.
  • Disappointed 1/5

    By Destini Brown
    App continually crashes, freezes, gives frequent error messages and never allows me to log in anymore.
  • Crappy app 1/5

    By hotmess2021
    Everyday their some issue with loading messages. Or 3 days for a message to be approved. A little ridiculous for the price that we pay.
  • I would give zero stars if I could. 1/5

    By brittbig60
  • App 1/5

    By jahciap
    The app keep telling me they can’t load my messages or not letting me click on anything if I’m spending my money I wouldn’t want to run into these problems at all it’s bothering me because I have a girlfriend that’s in jail and that’s how I get messages to her but it’s having a lot of troubles I don’t agree with this app isn’t free this is are hard earned money get it working that’s not fair
  • Doesn’t even work 1/5

    By jmommy28
    Can’t even use the app messages unable to load constantly paying for messages not sending horrible app never works
  • Horrible HORRIBLE APP! 1/5

    By Stephhgee
    This application is the worst! Consistent crashes and upload errors. This was created to cheat thousands of family members and take advantage of their situations.
  • Constant Issues 1/5

    By WdWall
    Been using this app for 7 months now and it’s constantly having issues. Either won’t allow you to deposit money or will not allow messages to go thru. It’s been 6 months since last update just goes to show that they don’t really care or give a crap about there product they created. JPay is al lot better and wish the facility allowed this product instead of this crappy app.
  • Dumbest app I have ever used 1/5

    By *App User*
    *I attempt to login* “I’m sorry. We cannot load your conversations at this time.” *I try again* “I’m sorry. We cannot load your conversations at this time.” *I try again* “I’m sorry. We cannot load your conversations at this time.” *I try 20+ times before I FINALLY get in, and then it lets me send ONE message before it says:* “I’m sorry. We cannot load your conversations at this time.” *I am forced to repeat this process over and over everyday*
  • Crashes 1/5

    By Libra Gag
    This app crashes often!! It’s ridiculous I don’t care how many times you uninstall and reinstall it doesn’t work!! They need to fix it ASAP this app makes too much money to be crashing like this.
  • Poor quality & service, wish another company would take over! 1/5

    By Pugsbunny
    Pricey for phone calls, even worse for tablet calling. Continued dropped calls, sound quality muffled, not clear. Every tablet call has echoes and feedback in conversation. Inmates are charged just to see if they have a email, ridiculous! If you use computer to do emails to inmate, characters are less them monile version but charged the same. Video visits are a whole other nightmare, drop within 2 minutes of visit, can’t dial back, the blurry background takes over the inmate and whole visit audio buzzes over the conversation. For past two months issues are with every aspect of this company, equipment poor, broken not replace.Complaints from inmates and family go UNANSWERED, AND THEY STILL TAKE YOUR MONEY!!!!
  • Crashing 1/5

    By BrittWithFacts
    Don’t waste your time!
  • Frustrating 1/5

    By MissAJBS
    This app is the only way to stay in contact with incarcerated loved ones. It consistently crashes, does not send messages but still charges for them or sends them weeks later. With the amount of money we spend on it, you would think they would be able to fix the issues. There are so many bad reviews for this app, but since it’s all we have to use to stay in contact they don’t care how bad it works, we still have to use it.
  • This app needs major help! 2/5

    By Islandgirlstt
    As much as a blessing it it to have something this available- WHEN IT WORKS, this is the worst app! It is constantly crashing and unavailable. It is not ran efficiently in any way.
  • Feels like theft 1/5

    By Jgreiss1213
    I spend hundreds of dollars a month to stay in touch with my husband between making sure he has money to send messages and keeping my account loaded. This app is NEVER reliable. We spend more time trying to get the app to work then we do talking. Either the message sending failed or it can’t load the cost or it just plain won’t load anything. For the amount of money that is made by this company this should be one of the best working apps in the market. I feel like they just take peoples money and give them the bare minimum because what else are we gonna use to talk to our loved ones. They clearly have no problem taking advantage of those at a disadvantage.
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