Texting doesn’t work 2/5
For some reason I am unable to text my son from my phone. My is able to text and receive texts from him but I cannot do either. Other than that it works great.
Quiet Time feature has a bug 3/5
Pretty good. There is something wrong with the “quiet time” feature. I am trying to set it so it goes quiet from 9pm to 7am. Seems simple enough. But I can’t. Every time I set one of the time dials it moves around when I set the other dial. Very weird and frustrating.
Mostly good 3/5
EVERY.thing in the app takes forever, including locating your child as others have mentioned.
I am frequently signed out for no apparent reason. Today, two of my contacts have inexplicably changed from Caregiver to No Permissions. When I tried to update them, I was stuck on the Saving screen with the spinning progress wheel for a solid 3 minutes and then it said it failed to update because it couldn’t communicate with the device, which was turned on and sitting on a shelf 10 feet away from my phone where I had full bars for cellular and WiFi.
I can change the “what does your child call this person” for every contact *except* myself. I can’t click on myself at all! I have the guardian profile. When we got the watch, my oldest was 5 years old. Now she is a very grown up 😏 almost 11 year old who does NOT want her watch to announce she is calling MOMMY (since I’m Mom now). I was able to change her father from Daddy to Dad but I guess I’m stuck. Also the list of options is extensive but I can’t believe there’s no “Daycare” choice.
All this said, I’m still glad we have the
watches. They provide the peace of mind I was seeking but I’m frustrated that even with all the advancements, some things are slow as ever.
My account won’t register 3/5
Whenever I go to create an account on the gizmo app it said it can’t be registered at this time someone please tell me why
Great watch! I can locate my daughter when she is on her bike or hiking in the woods. I can call her and set the watch to automatically answer my call. It takes a minute or so to locate her but it does the trick and gives me piece of mind that I know where she is. She can voice call me and leave me a message. We got this for her when she turned 7....over 2 years later we are still using it. Now my 5 year old wants one. It gives them the independence and security they need to feel comfortable walking around the block or taking the bus to school or going to a friends house. They are too young for a phone and I don’t want them to have access to all of the social media problems a phone has. I’m only giving 4 stars because of the band and emergency calling. I was able to buy different color bands from amazon but would like more variety as they get older. Also I would love if this watch allowed them to call 911 in an emergency.
Just got this seemed like a good idea for our 7yr old. My wife made an account using the app. However it seems that she is the only one who can have an account paired to the watch. So I tried using her login info so that i can see text messages and her location but it will not allow me to login. maybe the developers of this can make it so more than one parent can have access to the app.
Google sign in error 1/5
I cannot log into my account. Logging in with google account and Getting Google 403 error. I’ve checked settings on my side and permissions are all on. Please help! I hate giving 1-star reviews but I have no course of support action with Verizon online.
I want to love BUT don’t. 2/5
I had heard such good things about this watch, but I have to say since getting one over 2 years ago, I’ve learned they have BIG flaws. For starters, when signing up you’ll want to be sure you’ll never change your email address as you can’t edit this for future usage. Also if you run into any troubles, Verizon asks that you contact LG, and vice versa. Then there’s the app... it truly lacks in upgrades/updates. It takes a bit of time to generate location no matter if your phone is on network or WiFi. It frequently signs me out without notice or reason. Notifications are set for numerous “features”, but no notification is ever pushed through or received. The app greatly limited fun emoji’s for kids and the voice memos are sometimes difficult to make out due to microphone clarity. Also the watch itself often hangs up on contacts at random. I just feel all in all this device & it’s app utilize a huge amount of my time monitoring it, than it provides of peace of mind benefit of being in contact with my child on the go. Save your time and money folks.
Ben 10 4/5
I recommend a Ben 10 mode
Not an improvement with gizmo 2 2/5
My daughter had the first gizmo (red) watch. Worked fine, never had an issue with it. Her new Gizmo2 watch is crap. People call and she can’t pick up. Or she makes a call and she can’t hang up. We are having to restart her watch multiple times a day!
Since the latest update, the notification icon stays on all the time even though I don’t have any notifications. Super annoying!
Does the job great! 4/5
Great starter device. I just wish the location would update sooner like the app life 360. That’s what I was hoping for with this watch. But for the most part she is connected to me at anytime.
U can’t even do anything because u can’t update it 1/5
Can’t do anything
Face scratches very easily. Great starter phone with gps.
Badge Notifications Don’t Clear 3/5
For the last three weeks, I have clicked on all of the notifications within the app but they don’t clear the badges on the app icon on the home screen it still says I have 13 notifications and I don’t. I’ve looked in every area of the app and I’m up to date on everything. Annoying!!
Since the last update I get messages to my phone that the Gizmo has been turned off and cannot be turned on again through the app. This happens when the Gizmo is sitting right next to me on the charger. It has become a daily occurrence and each time I check to make sure my son has not turned it off.
Today my husband and I got alerts that the Gizmo was no longer at school. It even gave an erroneous location. We were frantic!! My son finally answered and assured us he was at school. So much for peace of mind!!! Fix this!!!!
11/27/19 we got another one today and you can’t send feedback in the app to complain! The send arrow is grayed out. Very annoying and scary to get a message that he’s miles away from where he should be!!!!
It works but not very user friendly 3/5
By Pete Raz
I mean... when you have already bought the gizmo watch it’s not like you have a choice but to download it. That being said: it works. Doesn’t crash and I gess that’s good. It’s not very user friendly however. After you send a kid a message you have to just sort of click on random things to get back to your dashboard since there is no button to do so. I also constantly have the red “1” on the icon even though I have no messages. It works but if there was an alternative I would download it
Lack of Privacy - SCAM to steal information 1/5
I purchased 2 of these devices for my children at that time the device did NOT need access to ALL of my contacts and I don’t understand why it does now. 3 months after the release of the watches the app update REQUIRES access to my contacts. MY contacts are mine and have nothing to do with this device or MY CHILDREN!! Why does Gizmo need the number of my plumber??
I can no longer use the app to text or track my children because I refuse to give all my contacts Names, addresses, emails, and birthdays to GIZMO. Not to mention the app take ‘other’ information but refuses to say what. This is a scam to gain private information using children as bait. Reporting to the BBB. At $250 per watch I should be able to use with out giving up all my data.
Since most recent update my sons watch notifies me he’s “home” every minute.
Who do I call for help?! 4/5
My app is showing I have a notification? But when I look in the app I can’t find anything I’ve missed. The app also doesn’t play an alert sound when I get a new notification or text when the app is open which I don’t like. How do I fix this stuff? I have no idea. There doesn’t seem to be any way to reach support.
Edit: I do think there should be as better way to reach support but via email I have received responses and fixes to my questions. Overall, the gizmo has been a good product. We are glad we got one.
Most recent update has bug 4/5
Number on app icon does not go away after checking notifications/messages. Just keeps adding up.
Otherwise fine. Little bit of lag for sending messages but great sound and fantastic tool for younger kids not yet ready for phone. I got one for my older child and will likely pass it on or get a new one for the younger one.
Great watch 4/5
This watch has been great as a communication device pre phone and keep the unknown from calling/texting. My son used his for a few years and I would agree with other users that other than a few things it is pretty near perfect even for a 6-7yr old just due to size I probably would not have a younger child wear one. My son was concerned that in the event of an emergency he could not call 911 which is ultimately why I switched him to a phone but we kept the watch going as a back up for a while until he got used to keeping his phone charged and carrying it around instead of it being on his wrist.
Badge notifications not clearing 3/5
Good product, does what it says. Please fix the badge notifications that will no longer disappear once I check them.
Fake notifications 😡😡 3/5
By Richie t 808
I don’t know if it’s and I OS thing or what but after the last update I keep getting notifications showing with nothing to them. It is very irritating-
App needs work 3/5
I needed support help for the app and all you get is a bot. No human. My app is constantly showing that there are alerts, yet there really are none. The number doesn’t disappear after checking the imaginary alerts and closing the app to refresh it. Frustrating.
Having problems with notifications 2/5
There says 3 notifications but nothing is in the app. I deleted and reinstalled the app twice. The notifications still says 3 and i can’t get it off. I’m hoping my daughter didn’t text me through and I’m not getting them for some reason. Very upset
My child’s messages are in queue (floating somewhere).. 3/5
But are not transmitting or visible in our chat! This has been the entire weekend, not good! Help!
The app keeps showing me that I have notifications but when I open the app there is nothing there. I believe it’s a voice message type because that’s what my son usually sends.
Notification icon 4/5
By ocd momma of 7 plus 1
My app constantly shows that I have a notification but when I open the app there is nothing there. It’s frustrating that I think my kids sent me something while out but it shows nothing. Please fix... I’ve tried uninstalling the app multiple time and it hasn’t cleared it. I love the gizmos and have had them for a few years and this is the first issue I’ve ever had.
Love it but permissions need improvement 3/5
I love the watch, the app, everything about it except the “caregiver” setting. When my son is with the babysitter, or even his grandma, it’s great she has access to his location, but when he’s not with her, I wish I could turn that particular permission off so she could still text him but not know his exact position. I think it’s weird to give a part time caregiver, full time access to my child’s location. I’d love an update where I could turn that on or off according to when it makes sense to our family.
App is awful and watch rarely can be reached 1/5
We’ve had two watches for awhile now. It’s few and far between that I am able to reach my child. I get a weird message about the ‘party being currently unavailable,’ although the watch has full power, is on and in good cell range. Also, you have to add 911 to their contacts. I’m currently trying to do that but it says that it can’t because the watch isn’t in good range (which is untrue). Our phones are working fine and we aren’t having coverage issues. The app needs ‘updating’ every.single.time we open it; however, with each update nothing gets better, we just have to wait for it to update about three times a week every time we open the app. They need to bundle updates and actually improve the app. This product (app and watch combined) is clunky at best and just not worth the money and time. I’m so frustrated with both and I will never recommend this product to anyone.
Best thing ever 5/5
Gizmo changed our lives!! Our 11 year old boy loves to ride bike with his buddies. Gizmo is able to locate him in seconds and we are able to call him anytime!!! Worth every penny!
Pretty good 5/5
So far there have been no problems but nothing to cool.
I gave it 5 stars because we have had no problems
Won’t activate after adding line 1/5
My wife spent over 2 hrs on the phone with Verizon support trying to figure out why my son’s new watch won’t pair. She was eventually hung up on before a solution was found. She now has to go to the store to hopefully get this figured out. After some googling it appears this is a very common issue. Not sure how this isn’t fixed in 2020 but already regretting our purchase....
Lost features 3/5
Since updating the watch and the app I have lost most of the emojis I used, there is a lag with messaging and I can not send voice memo messages to the watch anymore.
Awful App, good device 1/5
This is a clunker of an app. Always asking you to create an account when you already have one , never keeps you signed in and is always asking to update the app even though there are no updates. Great device. looks like they spent all the budget on the device development.
Perfect for my lower schooler... GPS could be better 3/5
By mom of nico
This is 100% perfect for my lower schooler. we can communicate but he doesn’t have access to all the apps that an iPhone or apple watch would have. I wish the GPS tracked better.
PS great customer support - thanks for the response to my last review! Wow!
Pretty good watch 4/5
Overall the watch is a good option. I like that my 10 year old can reach me when he needs to. We can go about 2 days on a charge. One feature that seems very basic to me and I was surprised the watch doesn’t have is vibrate. My son has missed messages from me because you basically need to be looking at the watch or you don’t know when you get a message. Also, more often then not there is a delay with the app receiving and/or notifying me when he texts me. I need to be constantly checking the app because you can’t count on the badge to alert when a text is sent. We are glad you have the watch but would love for there to be a vibrate feature and an app update.
Dose not work with mine 1/5
By Cristian 238S9
I have tried to set up an account I have an old gizmo from a child and right now I am 9. The watch works fine it is just the app that does not work 😡
Watch band is awful 4/5
I purchased the Mickey Mouse addition of the Gizmo 2 I believe. My 10 year old wore it three times and it started to peel. Love the watch. Love that I can see where he is all the time and connect with him. However, quality of the wrist band stinks!!
Easy to use! 5/5
By Adi Martino
Very easy to set up and has all the functionality I would want as a mother. Pretty easy user interface, with steps/goals/locations this is a great way to keep tabs on your kids
Awesome but why isn’t there 911? 5/5
Love this watch for getting in touch with my son. But don’t understand why 911 or emergency is not an option
App not compatible with apple watch/ sensitive screen 3/5
I wish I could use the gizmo app on my apple watch so I could easily see where my child is at instead I have to dig out my phone to do so when I am actually pretty busy to do that between tasks at work. Also the screen is so sensitive that my child has gotten their watch taken away by their teacher at school several times for accidentally calling me. I wish there could be a passcode my child could use to unlock their gizmo when needed. Even if its just a 2 digit passcode.
Update- thank you for responding back :)
My sister is nine, and she just got a Gizmo watch. I am put down as a caregiver, but the app won’t let me get her contact. Every time I do try to sign in, it tries to make me add a child, but that’s not what I want to do.
Love Gizmo 5/5
My son had it since 5yrs old obviously with new watches. He is 11 now. Can you please come up with a product towards this age not so childish I guess. Would love for him to have this for another couple of years
This is such a great watch for kids that are to young for a phone. I am able to communicate through text or call. I can track and see their exact location. I set step goals for them and it send a them a sweet message when they’ve met their goal. I added all of my kids grandparents so they are able to communicate with them whenever they want. Great alternative to a phone.
Faulty app 1/5
App keeps telling me to update app. It is required. When you click on app store to update app store indicates that it is already updated. Can’t use app anymore.
Signs me out, cannot sign back in 1/5
1. WHY does the Gizmo Hub app keep signing me out?
2. When use my email to sign in, app says this email is associated w a Google account, use Google account to sign in.
3. OKAY. So try to sign in using Google account, NOPE. Useless to us right now. And this is what we use this to help keep our kid SAFE?
4. Yes, my Gizmo Hub app is up to date.
By Taco Najera
Is there a way we can make our own boundaries instead of it just being a 700cm area can we place the boundaries for this? Like when I only want him at the playground and if he leave if alerts me. Right now it just show if he leave the whole apartment complex which is good but need to see if something can be done about small areas please