Location Services Not Working 1/5
By Concerned Mom 121
I have already contacted support about this issue and they have told me they are working on it. I feel like I have been plenty patient, this issue has been going on for 3 weeks. Having location services was one of the reasons we chose the Gizmo, so you can track your child’s activity while they are on a walk or bike ride around the neighborhood. Please consider making this more of a priority, if not we will consider finding another device that will provide us with the features we need for the safety of our child.
By warren 365
I love the gizmo. My daughter loves the Mickey themed one they had. I’m haven’t trouble getting back into the app. It says I need to update it in the AppStore but I’m having a lot of trouble finding the update on here or website. Unable to add numbers or use app.
Lacks a “distress” feature 4/5
Can’t call 911, can only call contacts. I feel like if my daughter is actually in distress the Gizmo won’t help her.
One way to implement a distress feature: call all contacts simultaneously when the watch wearer presses a distress button. Play them a recording saying this is a message from gizmo, the distress button was pressed.
I love this app and it’s simple to use. The only problem I have with this app is that the text message count (number count icon) that appears on the app is not showing. This is a problem and it’s possible to miss text messages.
It would be nice to see the red number count on the app for new messages.
Hub won’t open 1/5
By mom to a gizmoet
Since last forced update gizmo hub won’t open. Can not find any support on how to fix.
Can’t use this app 1/5
By user 568282928
Says update required and does not let me use the app, however there is no update in the App Store
App needs serious update 2/5
I’m always checking on my 9 year old, giving that the gps is supposed to be accurate, not the case, for this app. It has been very inconsistent with the gps loading and also every time I open the app it shows that it needs upgrade and when I click on the link it brings me back to the app and back to the app window and it is a complete mess. Please tell me how to fix this situation with the update pop up and get it to download the gps whenever you open the app.
Signs me out, cannot sign back in 1/5
WHY does the Gizmo Hub app keep signing me out? When use my email to sign in, app says this email is associated w a Google account, use Google account to sign in. OKAY. So try to sign in using Google account, NOPE. Useless to us right now. NOT good since we use this to help keep our kid SAFE.
Currently won’t open 1/5
App worked great for 2 days. Now it won’t open.
Great basic watch 4/5
We’ve used a gizmo watch (replaced it once when my son forgot to take off before swimming) for about 4 years. PROS: Aside from the cost to purchase, it’s only $5/month for basic services AND gps (huge “bang for the buck”); the gps is more accurate than iPhone location services, it calls 10 people, location alerts let me know when he leaves school, I can put it on “quiet mode” if he forgets, holds a charge for 2 days (depending on how long his calls are). CONS: It takes at least 3 minutes to locate the watch using gps (this can be nerve wracking in an emergency), it doesn’t allow a 911 call (although I think you can make 911 one of your contacts), if I put it in quiet mode, he can’t take it off, sometimes the text messages are delayed (even though the notifications are on time), there are limited quick response texts (yes, he can use audio snippet but sometimes he is unable to talk), the watch band isn’t too durable (we’ve replaced or repaired ours at least once a year). All that aside, I’d highly recommend it for safety. He finally got a phone but the compromise was that he continue to wear his watch as backup. The watch gps is way more accurate and his phone inevitably dies or he forgets it at home. Eventually he’ll “age out” of this watch but it’s done it’s job for 4 years now. 👍🏽
Pester for rating 1/5
Will pop up in the middle of use to pester you for a rating.
Failures from last update. 1/5
When is the fix from the last update that made a mess coming out???
Can’t get into the app. Very buggy 1/5
I have an iPhone X
One complaint 5/5
By Seamus McKean
This has been a great way to keep track of my daughter. She really likes it to.
I’ve been having one issue with the PIN screen. There is a latency and it often doesn’t acknowledge my thumb. I often have to use the backspace and retype numbers. Yesterday the latency was so bad I almost locked the app.
Almost perfect 4/5
The app overall is fantastic with my only minor complaint being the inability to adjust the sensitivity of typing in the pin access to open the app. I tend to have to attempt to type in the number a couple times before it gets picked up in the app.
The bigger complaint is with the watches themselves. My kids complain that the watches will randomly dial someone and the call connection can be distracting even in school when in silent mode. I’m sure this is due to screen sensitivity of the watch itself and them not being aware of the accidental contact they make with the screen. It would be great if I could help my kids by using the app to adjust the screens touch sensitivity of the watch. While this observation is not directly app related, I used the example to highlight where app improvements could help the overall experience. Otherwise, no regrets on the watch products or the app that controls it.
Can’t live without it 4/5
By Manal Alshakhs
It’s a great option specially that I do not allow my 11 year old to have a smart phone. Just a bit slow in detecting his location specially the live one.
Broken app and screen 1/5
We used to love this watch. My daughter used it daily from the age of 5-6. However, recently, the app keeps saying it needs to be updated. When I visit the App Store though, it says it has already been updated. A vicious circle with no end. Now, it’s useless and we will be removing it from the plan soon unless the update magically works.
Also, the watch face ended up cracking one day while she was at camp over the summer. It still works, but she’s embarrassed to wear it. I brought the GizmoWatch to 2 separate Verizon stores to get it fixed, but they don’t fix that part and suggested I just “buy a new one.” Um, okay let me spend ANOTHER $180 so that one can break too. Lame.
Pairing does not work 1/5
I just left the Verizon store to try and pair the watch I just bought and they couldn’t do it. They tried everything including setting me up on a new watch and even trying to pair with the app of an employee who currently has the watch. Nothing worked. They said the problem has to be with the latest app update. So I returned the watch and will be back for another try when the app gets updated next.
Latest version very buggy with lots of forced closures 1/5
By gizmo hub user
Prior version worked. This new version has introduced a lot of bugs. Frequent forced closures. Messages always show as unread unless deleted. Please fix asap
Recent update 4/5
App was working fine for me till recent update. Now the notifications won’t reset and the text message area does not allow scrolling up. Please update again. Otherwise this is very useful to keep track our child.
I’ve been having the gizmo now for almost a year. I absolutely love it however all of a sudden notifications from messages have appeared and won’t go away I hope this gets fixed because it’s miss leading to the actual functionality of the soul purpose of the app with the notifications.
Messages on it don’t work 4/5
The app is great except for the messages won’t scroll up. That needs to be fixed and then it will be great.
A wonderful and amazingly useful technology. 5/5
First, the Verizon gizmo works great. I can tell where my granddaughter is at any time, and send her a text message if I am going to be late picking her up. It gives both of us peace of mind, especially her. Also, when my daughter and granddaughter are traveling together, I can monitor their progress (which is a relief) and advise them about traffic jams etc. Finally, the offhand text messages from my granddaughter always make me smile. I just wish the battery lasted longer, and it was a little smaller (my granddaughter is 7 and it 2x the diameter of her wrist 😊). Oh, and it's a wonderful and safe introduction to networking technology for kids. Much better into than getting them an iPhone.
Bad update 2/5
Since this latest update it tells me there are 70 unread messages, and that doesn’t go away when I go the the messages. I can’t scroll through the messages, and I receive errors whenever I try to update any of the info.
The update from 02/28 4/5
Broke the message part, and goes like infinitive loop and still show that the message has not been read! Log off and logon back and messages clear!
Can’t log back in 1/5
Been having problems with this app. It signed me out and I can’t login back in. And I’m unable to contact my niece or see where she is.
I’m literally in love with this game! it is a wonderful time to spend if ur bored i can reach my kids easily! i can never ever get my off my daughter’s gizmo i love it! whoever made it a thing, let me know who it is, and THANK YOU!!!!!
You Broke The App 1/5
Garbage update. What moron tests this before release? Messaging broken. Notifications broken.
Great tool to communicate with kiddos 5/5
Good happy medium between giving your children a phone (basically a small computer) where trouble can occur and piece of mind to find them and/or communicate with them.
Recent update changed notifcation bubbles to allows appear. If you log out and log back in they will go away. If they don’t, delete the app and reinstall it. This too worked for me.
Version 3.8.0 is buggy 2/5
The notification badges don't go away after the messages have read and currently at the previous few hundred messages already received are showing up as "unread". So my badge shows bright red with a few hundred unread messages and I can't get rid of it. Please fix.
Terrible update 1/5
This latest update broke so much! Now the unread message count never clears out and always shows unread count. Come on, you need to test better!
It’s a start 3/5
I wish this watch would give the kids more auto messages, more emoji options and notify me via push notification when kid makes a call or receives one. I can see the log notification via in the app, but I wish push would work. (Yes I have it set to.) I really like this idea to stay in communication with my child.
Most recent update a fail 4/5
The most recent update did not work. Now the app constantly tells me there are hundreds of notifications. This is not only annoying, but now if my child sends me an urgent message, which is why I bought the watch, I won’t see it. Fix this app!
Update: if you delete the app, sign out, then sign back in, the app will work. Well done.
Latest update is garbage 1/5
Latest update is garbage. It crashes sending messages, times out a bunch, and won’t clear notifications. This is highly disruptive since the expensive device I gave my kid can only be communicated with via this app.
Was blown with recent update. Stuck notifications. Can’t scroll in messages. Way to blow it Verizon.
LOVE the gizmo and the app, but.... 1/5
....after today’s update now shows that I have 262 notifications and that number won’t go away??
It also won’t let me scroll back to earlier messages in the chain? Help!!
Fix it now 3/5
Fix your gismo app now now now
Piece of garbage app 1/5
It’s really unforgivable how bad this app is... There’s little-to-no active development on it. It’s extremely buggy and there seems to be no incentive to improve it. It’s as if they know there are no real competitors in this space so they can get away with the literal bare minimum.
It glitches out on me when I attempt to locate my son’s watch. I upgrade to the gizmo watch and the thing won’t pair at all!!! I want my money back but I’m still losing $50 while on a fixed income...straight bull. Find a watch with a better app!
Hate it! 5/5
By Pure Love and Oil
I gave this to my 15 year old son for his birthday because I am an overprotective parent. One day, my son took his gizmo with him because he was having a sleepover at his friend Koni Mahoni’s house. I checked the gizmo to see where he was, and it said he was at 4768 Brown Street. Being the overprotective parent that I am, I looked in the school directory to make sure that was his friend’s house. But it was not. It said he was at Tony Lavoni’s house, but his best friend was actually Koni Mahoni. I drove over to the address and demanded to see my son. The parents were surprised, and brought him down with his friend. It turned out Tony Lavoni went by the nickname Koni Mahoni. Thanks for nothing.
Unable to pair watch to phone!!! 1/5
We bought this watch yesterday from a Verizon store. We tried to pair it to my phone as well as my husbands no luck. Went back to the Verizon store where they tried on both of our phones, factory reset the watch, gave us a new watch, called tech support...still no luck. Tech support says this is a known issue and they will contact us once it’s been resolved. So until then thanks for taking my $200 bucks, charging me a monthly service fee, and leaving me to try to explain to a 9 year old why her cool new watch that she has been begging for months now has to sit on the shelf and in all actually will likely be returned...sigh, EPIC FAIL!!!
Update: I have been on hold with customer support for 1 hour and 6 minutes...no one seems to know what is wrong BUT that it is a known issue and they have other tickets open for this same problem...meanwhile my 9 year is crossing her fingers that her watch will work...the saga continues!!
Update: Bye bye gizmo, returning it today. It never would pair despite multiple attempts with Verizon customer service and emails to app support. This would be a great product IF it actually worked.
High hopes 1/5
I had really high hopes for this watch and app. Long story short, the watch would never pair. I went to Verizon and they want through all the same steps to pair the watch to my iPhone. They went and got another watch, thinking the first watch was defective. The second watch was also unable to pair. We ended up getting a refund. If the pairing had worked, I would have been so happy. This watch had exactly what we needed. My son is on the autism spectrum and I was particularly interested in GPS tracking and the watches ability to answer itself after 10 seconds. Verizon told me the issue was with the app. If the bugs can ever get worked out, I would love this option for my son.
Update/blocked access 2/5
The app tells me to update even after I updated and I can’t access my children’s gizmo page without it popping up and not allowing me access. Please help!
Really Disappointed 1/5
The app is kind of primitive, not user friendly at all and requires an update every time I open it. Yet, when I try to update, there are no updates available in the App Store. Disappointed with this purchase - not because of the watch but because of the app.
Locked in update required 3/5
By :0( MN
Unable to use the app. Every time we open it a pop up says there is an update required but when we go to the App Store the only option is open,,,, grrr
Shows wrong location 1/5
For the past few weeks it’s showing the wrong location of the gizmos for my kids. They can be sitting next to me and it shows them in different locations more than .25 miles away from where we are sitting. I’m hoping this can be fixed as it’s frustrating.
Every time I go into the app it tells me I need to update but there’s no update! I’m so frustrated...been dealing with this for months
Great watch 5/5
My 9 year old son and 6 year old daughter have one. Love the fact I can ‘track’ them via gps and get in touch with them anytime. It’s a great sense of security. The kids love them too. Would highly recommend.
Terrible device and app 1/5
It would not update my son’s location. Rebooting didn’t work. Resetting and redownloading didn’t work. Now they won’t even link. I’m going back for a refund