Fake AR announcement 1/5
Today was released on today’s news on app store claiming that works with AR, but I think they forgot to put the magic word “only works for iphone X and later”, like an animoji. I have an iphone 7 fully capable to use AR SDK, but you know, it’s not working.
Awesome choices of frames! 5/5
By Michelle my
I love Warby Parker! Their choice of frames was so much better than any eyeglass store I’ve found and I’ve been to them all! The home try on was awesome!!! I loved all five of the frames I chose to try so making my choice was a little difficult! But having 5 days to ask my family and friends made all the difference! Thanks Warby Parker! I will definitely recommend you to everyone I know who either needs prescription or just sunglasses!! Warby Parker was so fast and so nice, their customer service exceeded my expectations! The glasses were ordered through the app and this was on Friday, they were in my mailbox by Wednesday the following week! So fast and I love my new glasses!! A perfect fit!
Virtual app does not work 3/5
Trying on glasses does not work on the app.
Wasn’t a believer at first...I’m amazed ! 5/5
Just a great app! Awesome AR features with virtual try-on. I’m definitely ordering glasses .
Poor follow up service at Paramus store 1/5
My prescription for left eye was 1/4 point too strong and they would not redo the lens (even though I was willing to pay for it) without making me go back to the doctor or optometrist. There are many other places online as well as eyeglass stores on Main Street that I have made these kinds of adjustments for me before
Freezing a lot. Took two days to get app to order try on pairs. Freeze would be at login page.
So cool! 5/5
Their online AR glasses camera is so cool and super accurate! It makes finding the right pair of glasses so much easier
Just Receive My First Pair 5/5
From the home try on to receiving my new glasses, the process was fast, seamless and fun! I love my new glasses and can’t wait to try a second pair. And, for such beautiful frames, the low price is just an added benefit!
These glasses are junk 1/5
I bought a pair of glasses a while back and the prescription is about 1/2” below where my eyes are. So to see correctly I need to tilt my head up to look through the middle of the lens.
I also don’t like the bait and switch of the sunglasses. When you get the price, it’s for non prescription lenses. When you add the prescription the price doubles.
By Abi Oaks
The website is VERY user friendly and made my glasses dreams come true!
To Warby Parker 5/5
Seems easy enough. I want to get transition lenses no-line bifocals. I just got a new prescription 3 days ago for both reading and distance. My daughters have encouraged me to use your service. I will see how it goes. I have no nickname that you will accept. I will make-up one to use as a tag.
Super easy to use! 5/5
App was very easy to use and these are beautiful glasses.
Best experience ever! 5/5
I can not believe how simple this was, order glasses to try on in the comfort of your own home. Like a pair, order, upload your prescription and pay. That’s it! That’s how you know they have a quality product, it sells itself! Thank you!
Such an awesome company! 5/5
Love Warby Parker!! At home try ons are soooooo convenient! I just wish there was more of a selection for sunglasses try on!
The best way to shop for glasses 5/5
4/16/19 edit to say, WP is still awesome! A small piece was lost from my glasses and they quickly replied, offered a replacement and handled everything with the very best service I may have ever received from a business. Thank you again!
I was beyond impressed with my experience with Warby Parker. The try on at home is fabulous. My first pair I picked ended up being too snug of a fit and they made the return so easy for me. I tried on a few more pairs and picked a new pair out of them. It wasn’t listed on the website anymore so I chatted in and the representative placed the order for me. I am so impressed with your company. Keep doing what you’re doing, you have me as a customer for life!
Virtual try on is the future! 5/5
By Adjudged friends
While you still need to see the frames, feel their quality, and try them at home, this app now allows you to quickly shop and try them virtually first right in the app so there are fewer sizing and appearance surprises of the past when they arrive for the real world "try them at home" moment. Fantastic feature.
This company doesn’t disappoint 5/5
At first I was skeptical of the deals they had, like the home try-one but it was actually true. Their consumer is one of the best I’ve ever encountered and the quality of their products don’t often disappoint. Most importantly the pricing is reasonable, unlike other places I’ve visited in the past.
Thank you! 4/5
I love this company because you can try them on at home, they ship to you free and shipping back to them is free and comes with the return label. I’m so happy they are able to have prescription glasses that have my prescription because I have very poor eyesight. The glasses are amazing and I always get so many compliments when I am wearing them instead of my usual use of contacts. Highly recommend them. Only con I can say is they get a little lose quickly so I had to get them tightened but usually if you go into an eyeglasses store they tell you that Warby Parker will reimburse you for the charge of the tightening of glasses so that’s not so bad.
App STILL not working 1/5
I am still unable to login to the app. I updated my password, updated the app, and even deleted/reinstalled the app. It keeps telling me my email/password are invalid.
Clean it up.. 3/5
Quite a few technical glitches happening.. I’ve not made a purchase yet but between constant password problems and random items ending up in my cart and then disappearing.. I almost paid $400 for something I was merely looking at earlier..
great product 5/5
I ordered these glasses a couple weeks ago and they are amazing quality. I tried the home try on even tho I was a bit skeptical that they just send you glasses for free no charge whatsoever. The prices are amazingly low. And there’s no shipping or charge to put the lenses in. I told my whole family about this company and they’re looking into buying some too! I will definitely be buying from this company again.
Percy Glasses 1/5
The worst glasses, very dissatisfied. I have gotten them altered 3+ times and they are still slipping down my face. I am pushing them up my nose all day long, it’s very annoying. Never recommending
Great Service 5/5
The people at Warby Parker are great polite and very professional
Love Warby Parker! 5/5
This is my third year ordering from Warby Parker! I love the ordering my glasses online but it can be hard to find a pair that is comfortable and my style so the at home try on makes things so easy! Such good quality as well, Especially for the prices!
I was looking for a new pair of glasses not expecting to really find anything, especially not online. I came across Warby Parker and I was like, “wow these are cute and they’re affordable”. I definitely questioned it, but I tried it anyway! Instead of trying them on like they suggest, I just went for it! They called my eye doctors office the very next day to check my prescription and I got them super quick. Once I had them and I finally put them on... I realized HOW PERFECT THEY WERE (Haskell in Crystal). When I went into the office the next day I kept getting compliments and I felt so confident. THANK YOU. You guys are seriously the best.
All these other reviews seem to be about the company rather than the app. My only issue with the company is that their app doesn’t work. After initially downloading the app, it won’t let me log in. I contacted customer support, and they said they are aware of the problem and to use the website. One week later, it still isn’t fixed. Why even have an app?!?
Unable to login through the app 1/5
After the most recent update I have not been able to log in through the app, but through the web page is perfectly fine. Squish that bug please!
Fun shopping for glasses! 5/5
It is fun trying glasses virtually before selecting them for home try-on. Can’t wait for the 5 pairs to arrive!!
They are great!!! Can’t say enough! Picked my frames they arrived tried on easy mail back. Once I ordered they came in less than a week and they were perfect. Ordering was a breeze. My daughter used them so I thought I would try. I recommend to anyone. I’m going to get sunglasses now!!’
I only gave four stars because the whole process with the prescription is tedious. There should be a way to upload your prescription while you are checking out.
Account Log In? 2/5
I just downloaded the app (4/10/19) and I’m sure it’s 5 star worthy but right now, it’s not recognizing my account when trying to log in...”Invalid email or password”...I double checked it on my computer and I can log in. Is anyone else having this issue?
I truly love the convenience of Warby Parker and their selection is phenomenal! You are getting quality glasses for a fraction of the price! You have a lifetime customer.
Hopeful turned to disappointment 2/5
They read my script wrong and sent glasses that I couldn’t see through. Used their chat support who suggested I go to one of their locations 2 hours away or call and speak to one of their docs... called to chat with ophthalmologist, but the AWESOME customer service specialist saw immediately what the problem was and issued a new pair. Sadly, I still can’t see through them, so I’m just going to eat the cost and lesson learned.
The frames are super cute, their customer service and ease of use of their service is 5 stars easily- but I wouldn’t recommend purchasing anything more than just their cute frames!
good app but limited in some of my needs 3/5
By david not dave
This is an easy and fast app, better then the website; however, it did not give me an option in choosing different types of lens for the two pairs of glasses I wanted to order.
App is great 5/5
App is great. I love my glasses. Wish you guys had more styles and colors.
Virtual Try on 5/5
By Nearsided Gal
This app is the best I have seen for virtually trying in frames. It was quick, intuitive and fun! Thank you Warby Parker!!!
Love ! 5/5
I love the try on at home kit. I bought both sunglasses and regular glasses and both are wonderful. Love the customer service.
Can’t log in 1/5
You’re app is sucking because I keep entering my password and I keep getting invalid email and password. I tried reinstalling and still the same results. Really frustrating.
SO in love 5/5
Besides having my shipping delayed on two separate orders... I LOVE my Warby Parker glasses. I actually tried on a few that I liked, but I think the pair I ended up buying was the right fit for me. I was really into the tortoise patterns and the two toned so I was kind of bummed that my frame didn’t offer them, but overall I’m happy with my pick. I love the idea and the process of everything. Definitely plan on buying again the next time I want a new pair of glasses
Outstanding customer service!!! 5/5
I chatted with a rep Jessica who went above and beyond to help me find the right frame. Super helpful for me saving time and money! Warby Parker is lucky to have her!!!!
Virtual try-on for sunglasses? 4/5
By occasional downloader
Still no virtual try-on for sunglasses 2 months later. This is getting annoying. They did fix the crashing issue, though.
Love the new virtual try-on.
Hate that it doesn't include sunglasses.
2.0.0 needs a bug fix—I had to reload after the app crashed a few minutes in on my iPhone X.
Various choices 2/5
The, “ home try-on’s” do not vary as I expected.
Excellent customer service! 5/5
By David Niebla
I called the customer service line to get my glasses replaced today. The representative was unbelievably attentive and helpful. She not only resolved my issue quickly, but she truly went above and beyond her duties to help me out. Bravo!
Just ordered a home try on kit 5/5
Can’t wait to see how it goes. What a wonderful idea. I have always love this brand. Affordability AND consistency to excellence.
Love my glasses 5/5
Customer service was great and my Silvan in Peony are lovely
Love WP 5/5
Love the purchasing process thus far. Wish there was a piece of tape in the box for the try at home return. It would make things easier. Also, I wish the explanation of progressives was more clear during the purchase process.
AR is amazing but few issues and a feature request 5/5
By Abd Dyn
I'm amazed by how accurate the AR is. The sizing matched perfectly when I tried the frames in store. One issue with the AR frames is the frame temples did not align perfectly with my ears which made it look aligned slightly at a different tilt. One feature request I'd love to see is how the frame looks with prescription lenses on as you know higher prescription lenses bend the light making their eyes look smaller/bigger. I definitely believe you have intelligent programmers to code that (Not to brag but I believe I can 😉). This feature would be something that people with high prescription would love because it helps them select the right width that makes sense for their prescription instead of them having to return their frames with ugly Betty lens.
Unavailable eyeglasses 4/5
Most glasses that I chose were unavailable for home review. It would help if the unavailable were excluded from the choices. Otherwise I was happy with the process.
Love it! 5/5
Been such a great experience meeting their associates AND their easy to use app! :) highly recommend!