Love my glasses!!! 5/5
I am so excited about my glasses. The process was seamless and my order came very fast. I was a bit skeptical about doing everything online/through app and thought that I would have many issues once I received the product. I was wrong! I also liked how a Warby Parker rep text messaged me to ensure that they got my order correct. I am so impressed by the company and will be ordering several back up pairs as I tend to lose my glasses at least once a year. Thanks for amazing service!! You guys have my VOTE!!
Outstanding Service & Quality 5/5
I ordered 3 pairs of glasses. And I have recommended WP to other family and friends. Please offer more frame options for folks like me (extra wide face), as I could only select the Wilkie.
Good Quality/Good Price Excellent Customer Service 5/5
I was nervous about ordering glasses online and customer service made it real easy and simple. Good quality glasses and great job on getting prescription right and shipping very quickly. I would definitely recommend to friends and family.
Their Home Try On option is great to help decide.
Stupid app! 1/5
If you can't see, you can't try on glasses because they overlap the ones you're wearing. You need to be able to upload a pic without glasses then it would work. No good and unacceptable!
Love it 5/5
By Ali kazi
The best option!
I want my Flynn frames!!!!!
Virtual fit! 5/5
By I like games . com
Get out of here with this. If these sunglasses look as cute irl as they do in this app, I will come back for glasses once a year forever. I buy everything online, have such an odd face for glasses, and this just made my life so much easier. Thanks!
Great glasses, great service 4/5
By Brandon Page
What I most enjoy about Warby Parker is that they always strive to be better. They evolve and grow, adding services and products at a moments notice.
Their glasses are stylish and well built, and they back their craftsmanship with warranties. My only complaint is that I wear progressive lenses and the price is more than three times as much as everyone else. It seems a bit unfair, and while I love Warby, this may be the thing that makes me look elsewhere. Otherwise, I would have given them 5 stars.
Easy peasy 5/5
By 99 kensington
Couldn’t have been easier. And a great selection from which to choose. Why can’t the rest of the world be this way.
Thanks Warby Parker.🥰
Love this company! 5/5
Okay so first off, I never do reviews even though I’m always reading them and basing my decisions off of them. So I figured I should for this bc it was a literal godsend for me. Long story short of what led me to Warby Parker... I got a pair of glasses from my offices optical shop. They hurt my bridge all bad I can’t even wear them and they won’t let me return them... bye $70! So I decided to try WP. I went through five... yes FIVE!! Home try ons before finally picking a pair. The whole process was flawless. I picked 5, for them, tried them, sent them back. Repeat 5 times. The ordering process was flawless and quick. Would recommend this company a million times over.
The best glasses and customer service! 5/5
I have been using this company exclusively for 7 or 8 years now. The frames are adorable with a huge range of styles and colors. But the best thing about them is the customer service. They answer the phone and emails promptly with kindness and intelligence. I recommend them to EVERYONE and I get compliments on my frames all the time. I currently have 5 pairs in my daily rotation. That’s 5 pairs for the price of ONE at an optometrist’s shop!
By Teldar Anicot
Thank you W.P. For absolutely flawless service from APP purchase to delivery. Even when I called in with questions, everyone was super helpful. My glasses are perfect and I’m happy. Especially with this being my first pair in over 10 years. Will definitely be back.
user friendly 5/5
the main star here is virtual try on! (if you have an iPhone X or higher) it’s great!!!and yes actual looks realistic. love the idea that you can try frames for free. free returns too. 👌🏻
Difficult and time consuming 2/5
I can’t find a pair of glasses to virtually try on. I am not spending an hour looking for that one pair of glasses that is available for virtual try-on. You need a filter option.
Poor experience 1/5
By texas Brian
For the second time in a row, the service has been terrible. I ordered and been waiting 3 weeks and called to find out what was wrong. They said they had never been shipped for various reasons. Same as last time. Very disappointed.
Not as advertised 1/5
The commercial makes it appear that you can do virtual try-on with glasses. Not the case.
Why do a commercial then?
I never received my try ons. It said no access to delivery location. I was home all evening and even when it was time stamped that there was no access. I live in a residential home so it’s not like I live in apartment and they couldn’t get to me.
Home trial NEVER delivered. It’s amazing that Amazon never misses a delivery at my address But for WP I’m impossible to locate. Customer Service did not care one iota. Fine to blame UPS, but offer to fix the situation, it was just my tough luck. Watch they will try to bill me too,
Please fix the app!! 1/5
I absolute love WP but the app is constantly crashing. It is currently unusable. Please fix the app!!
So much fun!!! 5/5
Happy try on! It was so much fun to get 5 pair at home to try on and get everyone on Facebook involved! The virtual try on is awesome too! I received my glasses in 3 days and they fit perfectly. I had such an awesome experience I recommend them to everyone. And best of all they were under $100 which means I can afford more than one pair!
Let’s try it 5/5
By Ron Stopable
I’m glad I tried you. I love my glasses so much. They’re stylish and lightweight. I can see wonderfully and the choices..... so many choices! I was admiring my cousin’s new glass and he told me about you, now I’ll be singing your praises to others.
By Rosa E.
The glasses are attractive but seem to be flimsy. I ordered five pair to try on at home and they were all dirty. Oil and fingerprints all over the lenses and frames. For someone who wears glasses everyday, I’m not too sure if purchasing a pair would be beneficial. I’m afraid they won’t hold up over time. With that being said, there was one pair that I really did like and will likely purchase lol
This is what the app for buying eyeglasses should be in 2019
Preston in red- BRING THEM BACK!! 5/5
By DS in So Cal
Best frames all time. And the Maraschino color is perfect.
I’ve had these frames for 3 years and have updated the prescription lenses twice during that time. Frames are still in perfect condition and fit great. I’ve shopped and shopped for new frames but can’t find anything I like nearly as much.
Please bring back Preston! And bring back some bright colors :)
Thank you Warby Parker!!! 5/5
For starters, I haven’t seen an optometrist in over 6 years. I saw this as an ‘app of the day’ while searching the App Store and decided to give it a look, think about getting glasses again, and never go through with the idea. Now I’m already ordering my second pair.
I decided to visit their partner GAZE at the Warby Parker building at my location. I was quickly prescribed and sent on my way. From there I was able to walk right next door to Warby Parker and try on some frames. I loved how easy and fast everything was! What really hooked me was the simplicity they provided. I like knowing exactly what I’m getting and how I’m getting it so having everything to the point makes the app really easy to use. I’m able to trust them which is not something I can usually do with companies, especially ones I find as random apps. Oh and also! The home try on option is a wonderful way to find your perfect pair without having to head to town. I love that feature. I’m so happy I found Warby Parker! (:
Love love love 5/5
So in love with my glasses and the service. Wasn’t too crazy about the service the first time I called...messed up my prescription....but the second person I talked to was amazing and he even expressed shipped it. Needless to say that I’ve give back twice now...have 3 pairs including sunglasses and got my husband hooked on WB as well. I get so many complements on them! So excited to purchase my next couple of glasses!!
Do yourself a favor and search no further! 5/5
I LOVE Warby Parker! Can’t say enough good things about them. They make glasses shopping easy and stress free with a free home try-on. When I was shopping for my last pair I went through a few rounds of home try-ons before I settled on a pair. I bought the glasses and within a month or two my prescription changed (grrr!!). I was getting dizzy from my eyes being different prescriptions and had to go back to the Doctor. To make matters worse, I was leaving the country in less than a month! I had a about three weeks to sort out getting a new pair of glasses, and Warby Parker agreed to GIVE me replacement lenses and even rushed the shipping on them from another State so that I could get my new pair in time—all for free! Unbelievable customer service...and not only that: for every pair you buy, they donate a pair of glasses to someone in need! I love supporting this company with my business and plan to for the foreseeable future.
Too much packaging 1/5
By wxctgf gg knh
Why did you send a glasses case, inside a box, inside another box? Why not just put the glasses case in an envelope and send that through the mail? This is very wasteful and now I have three boxes that I don’t know what to do with.
Glasses are fine.
What A Hassle 1/5
By Billboard Guy
Wide frames fit me with the home try-on, but were too small when mine arrived. WP needs to offer more frames in extra-wide. I wanted to love them and the experience so much, but it turned out to be one extra-big headache!
Customer Service Review 4/5
By Murphy 1092
Frame sizes should be more readily available when searching frames for at home try on. Too many associates answering emails. I’m guessing the don’t read previous emails prior to responding. Too many hands in the pot. One or two associates should be assigned to a customer-not multiple. It’s difficult to follow when several associates are sending emails. I love this concept and was extremely impressed initially, but I’m changing my thoughts on the simplicity of this process.
By Emma L. R
This apps is awesome. I got five free pairs of glasses to try out and I love them. The best part is that I didn’t have to pay a penny. I send them back tomorrow and to be honest I’m sad about it. It is perfect if you aren’t sure how they will look on you and you want to try them out. I found my favorite and now I’m sending them back and buying them with a prescription. I have recommended this app to at least seven people I know. Most of them have heard about it but now they know for sure. This is an amazing app and I totally recommend it.
I don’t even know where to begin. First, my right eye is horrible. The lense is so thick it’s always noticeable even when thinned. You can’t tell a difference between the two with Warby Parker. It is unbelievable. Second. They are so lightweight. Mine always weigh a ton and are lopsided because of my right lense. It is like I’m not even wearing glasses. Third, so fast in getting my five to try on and receiving the pair I purchased. Five, such an amazing price. I always pay at least $300, after insurance. With Warby Parker before insurance, I even added the $30 to overnight, my total was $205, tax included. I have already sent a dozen texts to friends, coworkers, and family. I feel like I should get some commission. 😉
Nice glasses wrong prescription 3/5
They glasses are nice and arrived very quickly, but my prescription was done wrong and when I contacted them I was told it was correct and I was wrong. Yet it is wrong and different than what it says on my prescription from my doctor.. the same one I sent them a picture of. So all in all bad customer service I would have to say. It seems impossible to get anything resolved with them
I love the styles, a new prescription refill isn’t expensive, and the fact that they give a pair to those in need. But in my experience the screws can’t be tightened on all 5 pairs I’ve purchased. The repair kits you can buy at your local store with replacement screws are too small so you’ll be left with glasses that fall of your face, when you’re cleaning your toilet. They won’t send you replacement screws either.
Virtual Try-On 5/5
This is going to change the shopping game! Great work developers! God Speed!
Bye bye silly photographs that never looked quite right.
This app is crapp 1/5
Virtual try-on only available on iPhone X and later? Absolutely f***ing ridiculous.
App doesn’t work 1/5
Had a coworker order a pair of glasses from this website, but the slide to try doesn't work?
So Easy! 5/5
Love sitting in a chair at home and picking out five frames to be sent to my home! How cool is that!
Great experience! 5/5
Wow! The Warby Parker team are as advertised! Really friendly and knowledgeable. Even corrected my order faux pas in real time! Thanks for a great eye glass purchase experience!
Quality and customer service 1/5
By Kuya John
I have been going to Warby Parker fir 3 years and purchase multiple frames. They have been loosing orders and never have an answer but excuses. I have a credit has disappeared from my amount. The staff do not seem to value customers who stay loyal. I’m giving up at this point. Also, there system says an order shipped and it did not. The app is less than helpful. No body has really tried to win me over.
Fast Shipping 5/5
The Shipping Is SO Fast It’s Like Texting! P.S. Love The Frames
Virtual try on 1/5
I have downloaded the app twice now to try the virtual try on but it is not an option on any of the frames. I keep seeing it advertised and wanted to try it....
Very good 5/5
crazy fast delivery time. admirable customer service. i first became their customer in 2014, purchased four prescriptions frames, and have no plans to change to another company. stellar!
Love it so far 5/5
By Jdog 1968
Great App 5/5
By Berry Good Day
Virtually trying on and ordering affordable glasses is made easy with this app.
Only writing bc I’m blown away! 5/5
I don’t typically leave feedback, but I’m seriously blown away. The speed and efficiency this company has, is what I wish every other task in life, was like. It states on the website that if you need the company to contact your doc for the script it could take a few extra business days... but it took hours and they were already contacting me to say they were being made. After they received my script, they advised me that I would be more comfortable in the lighter weight lenses due to my high script.... they cared and QUICKLY got it switched over for me. They even expedited my glasses due to this change, FREE of cost. Everyone I spoke to responded promptly and was extremely friendly. I am so impressed and would recommend this brand to everyone! Thanks warby!
Great Service, Great Product 5/5
My journey with WP started at my local eye doctor where I found a pair of designer frames that I desperately wanted. However, I was not willing to fork out the $500+ to purchase said frames.
I recalled Warby Parker from tv commercials (I’m in marketing, so I take note of these things), and decided to check it out. Within a few minutes, I had found an almost identical pair of frames to the designer ones and decided to go for it.
Customer service was top-notch and very responsive. I had an issue getting my eye doctor to send over my prescription (I’m sure they knew they were losing out on a $500 sale), but the WP team stayed on top of it and made it happen. Once WP had my prescription and PD, the glasses shipped within a few hours and I had them in just a couple of days.
The frames (Finch) are perfect - exactly what I was looking for if not better. I’ll be stopping by my local store to get them adjusted a bit as they are slightly loose, but overall I couldn’t be happier with the experience or product. It’s great to have a place to go to find a variety of frames at reasonable prices. I used to buy my frames maybe once every 8-10 years due to price. I now plan to have an array of frames to change up my look throughout the year.
Awesome Option 5/5
Been wearing WP for 8+ years. Incredible pricing; quality, efficient and customer service. And their mobile app makes the process painless