Limited availability 1/5
Nothing is ever available for home try on. I’ve been looking at several pairs of glasses for months now and they’re consistently never available for home try on. I’m moving on from WP.
Thank you. Next!
Keene Eyeglasses 5/5
I absolutely love my new glasses! They fit perfect and love the way the look on me. Thank you Warby Parker!
Poor customer service 1/5
I have sent emails and texts regarding finalizing a prescription and have yet to hear back.
Love the frame! 5/5
The variety frames that you offer are fantastic. Thanks.
How I spread WP love so everyone can see. 5/5
I love the stress free feeling of dealing with Warby Parker. I did the try on at home and there was no hassle on return. So easy!
Thank you WP brothers and Staff.
The glasses are well made and high quality and their customer service, equally stellar! They’re kind, knowledgeable and super eager to please! Thank you Warby!!!
New Glasses! 5/5
I have a really powerful prescription and I expected heavier glasses but these are the lightest glasses I have ever had! They fit perfectly and are so clear! I love them! The absolute best glasses I’ve ever bought.🥳
Best app for glasses 5/5
You can see glasses on you through their visualizer. You can pick you try 5 at home. Simple, easy to use, elegant... love this app.
The best 5/5
Best customer service, Love their glasses Been coming here since 2014 and I have recommended all of my family members since then. Thank you Warby Parker
Best Rx frames in the game! 5/5
I have 3 pairs from them and they’re all made perfectly and never had to send them back for redo’s. Pretty impressed. Keep it up, Warby Parker.
Store Visit 1/5
I went to the Warby Parker yesterday at the Prudential Center in Boston. I felt that all the sale associates were behind the counter. No one approached me to ask if they could assist me. When I went up to the counter to ask if I could get some assistance the person look at me with a cold voice and said I have to take care of one thing then I will be ready to help you. Was just very disappointed in the service. I decided to just make my purchase online where I felt it was easier and less hassle free. I also felt I wasn’t being judged. I love Warby Parker glasses but this experience left much to be desired.
works great! 5/5
Used this to buy glasses online. totally worth it. 😄
I stan WP 5/5
Impeccable in-store service. The app is four-star and the website is top-notch.
Too 14 Days to Ship 3/5
By A Wren Bird
Customer service said they tried contacting me but never received any notifications. They were instructed to call my eye doctor for the information but did not fill it out completely so I had to orchestrate that passing of information. Options on the app are not the same as online or if you call customer service. Frustrating experience.
Great service, awesome selection 5/5
By I heart monsters
Love the convenience of the at-home try on! There was a mix up with one of the pairs I wanted to try and I was able to chat with a representative immediately who was very nice and helped me get the ones I wanted. Very happy!
Frustrated but still looking 3/5
I received my first ‘ home try-on’ box and three out of the five options were all uneven, not level, whatever you find best to describe. You would set the frames, open, on the table and one end would be so off that you it was literally up pointing straight up in the air. They just wouldn’t sit flat so obviously trying them on was quite the slanted task. I’m attempting another box with other options in hopes I get a winner.
Can’t change gender 1/5
By Xevious Mann
Once men’s or woman’s is chosen there is no way to switch. Kinda useless like this.
This is the coolest app. Warby Parker has the best service and most user friendly apps and stores. The new virtual try-on with iPhone X or newer is amazing and truly feels like you’re trying on the glasses. I used it to figure out which glasses I wanted to order for home try-on. They really go above and beyond to make it easy to find glasses that you love.
Best experience with glasses ever! 5/5
By Wandering Swordsnan
Incredibly easy at home try on experience, once I picked my lenses ordering just took a few simple steps, and I got my glasses within the week. I had to get mine adjusted slightly because my face is narrow but that also only took a few minutes and they were perfect. Will be back again!
Best Glasses 5/5
The app was very easy to use everything was convenient and information was easy. The try five on at home worked great all of them looked great in their classes seem very good quality.
Customer service 5/5
Not only were the glasses really great, the custom service was also amazing. I messed up my order, but after calling them it was fixed in under a minute!
Great Company, amazing customer service! 5/5
Warby Parker has and will continue to have my business and those I continue to refer to. The customer service is impeccable. I haven’t had a bad exchange yet, even though one rep did mess up my order, the next person fixed my order. The App is helpful and makes shopping seamless. Some of the frames are a bit expensive, but compared to the malls, the pricing is better. There are other competitors that are cheaper, but my experience with WP is the quality is high and so is the service.
Love my glasses 5/5
I love my glasses! They fit right, look great.
Top notch 5/5
By Meredith Lovell
Ok I was a little skeptical about ordering prescription glasses online, I was so use to the old school way of going in to the opticians office or store to purchase. This experience has changed the way I will always get my prescription glasses. First of all the home try on was an excellent way for me to choose the frames I wanted (They arrived in a couple of days). Picked the ones I liked, sent them back then proceeded to place my order. My glasses arrived about a week later. I’m 100% satisfied with the product.... need a little adjustment, but that was expected. Top notch service ,top notch product & top notch overall experience. Way to go Warby Parker!!!!! Looking forward to ordering another pair.......
Order verification process 1/5
You guys really need to step up your verification process. I can’t tell from your website whether or not you have my order, if you’re waiting for more info, etc. The pupillary distance measurement was sketchy and you’ve sent me notifications for upgrades twice (which I declined) but I’m still not sure that registered.
This order was placed on the 6th, with my prescription, payment and PD measurement, but I’m still unsure of the order status.
This will likely be my last order with you guys. Just don’t trust your process.
Virtual try on shopping experience is masterful! 5/5
By SF Film Fan
Absolutely fantastic AR shopping experience.
Pictures too far away on Models 5/5
I love My frames from Warby Parker!
So much that I am on the app shopping for more. However, I am limited to which frames I can put in my home try on cart.
And also, when looking at the frames on the models, I can’t zoom in to get a close up look. Frustrating when I am looking for new eyeglasses and have problems with my eye sight already. Am I missing something?
Strike 2 1/5
This is the third pair of eyeglasses that I've purchased through WB. The try on at home feature is an amazing service that helps people like me who work allot be able to have that in-store experience right at home.
With that being said, in my experiences, I can offer that an of opportunity for WB Customer Service during my transactions was that there was no realistic expectations set for when I was to receive a response to my questions. It's great that there are 3 different ways to contact a service representative (chat, email, phone). If I, as a return customer, am not informed at the time I am using these provided venues to communicate with you that there is a ten day turn around time before I will be responded to, then payment should be pending as well until my service request has been addressed.
To elaborate, I had a really difficult time through the point of purchase right through to the day-late delivery. While the representatives that addressed my concerns were informative, it seemed as though a great deal of what to expect is not said during the online ordering process.
There was a problem with duplication of accounts which I have no clue what happened there. I've consistently received emails the entire time I've been a WB Customer. Why on the day I place my order for the Fletchers does this happen, I'm unsure. This was never explained to me. The solution to this matter was to delete all of the information in this account. Why not merge the accounts? Why is there 2 accounts? As a result, my order history is now attached to an account I don't have access to and I cannot view all of my history together. Not convenient. I'm grateful to have taken a screen shot on my phone off my order number. Otherwise, I suspect that I would've had an even worse experience than I did.
As I stated, this is my third set of specs from WB. I believe in what you do. The quality could be better. I have a second pair of Roosevelt's that I got through WB and the anti glare and scratch coating is again, flaking off the lenses and obstructing my vision, and they cannot be used any more. I would like to have them repaired or replaced. I have had them less than a year, and care for them precisely how directed to do so from WB care instructions.
Can you help make this right?
I tell everyone about them 5/5
By I think I have an idea
Warby Parker is the best place to get glasses. The frames are sturdy and equal quality if not greater to the over priced versions you find other places. The styles are amazing and the options for face shapes is very appealing to me. I’ve done 2 at home try ones for a total of 10 glasses that were delivered quickly and completely free of charge. There’s no obligation to buy the glasses afterwards. However, I definitely did as I found the perfect glasses AND the cost was ridiculously low. I tell everyone how my glasses only cost me 95$ and had all the amenities built into the cost that my friends had to pay extra for. The entire website is fun and visually appealing. The customer support is quick and friendly. I am in love with this entire process and now have all my friends and family ordering for here once they heard about my experience!
Now when I first heard of this month I became very intrigued and instantly fell in love with their style frames, but after trying to get an at home try on, one of which was busted and missing a pair and the second never showed I'm very unsatisfied
Pretty simple and easy app to use. Second time purchasing a pair of prescription glasses from them and so far I’ve been happy, especially the price point.
I wish they had every frame available to try on
Try at Home Sunglasses 1/5
I decided to try 5 pairs of sunglass frames at home after my daughter had a positive experience finding new prescription glasses. I am so very disappointed. All the sunglasses that showed up in my try at home box were dirty and warped. Nothing about the frames are special or seem well made. Not at all the quality I was expecting. Definitely not worth the $95 each pair price tag. I will be returning without purchasing.
Decent choices to try on but app creates lots of confusion 3/5
They have decent choices but no way to keep track of what you’ve already tried on & what you hope to try on in the next order. Also no individual prices. I’ve tried 2 sep orders of 5 glasses each & took pics but the app doesn’t allow me to delete the pairs I disliked from my choices. Now I’m just frustrated.
I received my glasses yesterday. Just perfect and high quality. The Riesling is beautiful. Thank you WP.
Issue with home trial 4/5
Some of the glasses I liked are not available for home try on. They should not list them for home trial if not available. Teaser.
Absolutely horrendous 1/5
The orders were all mixed up. I was finally able to order the ordered glasses after I was told that they on their way for weeks and they weren’t.
I finally got one of the glasses I ordered. This is week 3 and I’m still waiting for the glasses I paid for. Chat does not work. Calling takes hours of waiting on the line to get someone that knows nothing and emailing gets you nowhere.
I can’t even track the second pair of glasses and under my ordered it shows I ordered 3 of the same kind. The system is absolutely awful. Be ready to get frustrated or go somewhere else.
Really fair quality and spectacular glasses with a very nice price plus you can get reimbursed as well
Virtual Try On 5/5
Love the new Virtual Try no feature!
Great app 4/5
An easy to use app with minimal issues. The only criticism I have is that I couldn’t find a way to select light sensitive lenses even though it is an option on the website.
More Fluff then anything 1/5
Was very excited to utilize the Warby tools to get my glasses, however, the costs are still very high, compared to other vendors, with little selection. In addition, I tried on 5 pairs at home and the time it took to get them compared to sampling it, was too long.
Therefore, even if you are lazy and do not want to leave your bed, think about other options.
Best shopping experience! 5/5
I visited the Boston Seaport store for the first time on 2/6/19. I had done my research prior and thought I knew exactly what I wanted...to bad I actually didn’t like anything I was trying on. That is until Lauren came over and asked me about my style preferences etc and within 2 minutes she had several pairs for me try and I loved every single pair she picked! I ended up buying 3 pairs! Lauren was knowledgeable , friendly, honest and really knew how to help guide me towards styles I would love and go slightly out of comfort zone! Amazing staff and experience, can’t wait to get my glasses!
Love this app! 5/5
This has made looking for glasses so easy and fun. When at the eye doctor’s office, you spend so much time trying on frames, then find ones you like but only have worn for maybe 10 minutes. You order them and are so excited when they arrive to wear them but by the end of the day on your first day wearing them, you don’t like them! Ugh! Such a heartache.
With this app, you pick out 5 frames and then they ship them to you. You then have 5 days to wear them, show them to friends, and get input on which ones you’d like! The process is so easy! Then when you find the ones you like, send your script, and they make your glasses. Plus the cost is so inexpensive.
Highly recommend this app for your next glasses purchase!
Very good system 5/5
I like good glasses.. so I was skeptical. Service is great. Highly recommended. I ordered from my first try at home.
Almost perfect 3/5
By aight sleeper
I love this new app from Warby Parker, however there is one big flaw. Once I chose Men’s glasses I was unable to go back and choosers look at Women’s glasses.
Um. Wow. Just wow. Love them. 5/5
I’m not going to lie, I was super stressed about ordering glasses from Warby Parker. I am normally skeptical about someone offering something so simple and easy online. And i have a high prescription plus a small astigmatism so i needed glasses that worked well. But I come from a small town and I was tired of having a pair of glasses that were ugly because the eye doctor in town has such a small selection.
After two rounds of home try ons, I found a pair that I absolutely loved. I loved them so much I didn’t want to send them back. So I decided to buy them. I’ll mention here that the price is so good. Very affordable and much cheaper than my eye doctor. The fact that they allow me to use flexible spending was fantastic. After ordering I had a few questions and the customer service was so helpful.
I literally spent the next five days checking to see if my glasses had shipped. From placing the order to getting them in the mail it took less than a week which was awesome because I am not a patient person.
When I finally got them this morning, they were perfect. I could see clearly and they were just as cute on my face as I remember. I finally have a pair of glasses I never want to take off!
If I have one complaint, or rather suggestion, if you have a high prescription, definitely invest in the Ultra High Index lenses. These High Index only lenses are still pretty thick for me, but it was my choice not to upgrade and I won’t wear them enough to care too much about that. So I won’t fault WP for that!
So all in all, order your glasses. 11/10 you will love them.
Error signing in 1/5
By M ▌◣≡▌ ▀ ▃
Trying to log on to check out
“Rate limit exceeded” ?
What is that?
An api issue?
I’m trying to throw my money at you and your app wont let me.
So frustrating might as well just go somewhere else.
Love it!!!! 5/5
I bought my first pair at Warby and it was so simple! I just got it within 1.5 weeks and it fits sooo perfect. I don’t understand how I can just send them a picture and they measure how good my glasses would fit me! Amazing product! Amazing service! I will be spreading the word. Thank you!!!
Daisy glasses-first time customer 5/5
I cannot day enough about this company and these glasses!
The customer service is amazing and made the process so easy! I loved that I could try on glasses at home to see how they felt and looked before buying.
My glasses came in so quick and now I am actually excited to wear my glasses! Bonus: I love that buying a pair also helped someone else!