Love my glasses 5/5
I ordered 5 try-on styles that I knew would be flattering and picked the Louise Wide in Elderflower Crystal! I’ve never been more satisfied with the quality, efficiency, or professionalism of a product and company. Thanks WP! You all Rock!🤓
Misleading customers to download app 1/5
Very disappointed! Saw the app recommended on the “Today” tab, showing the AR mode to be able to try the glasses real time; could not find a single pair of glasses to be able to do this in women or men!
Treat Yo’self! 5/5
I had so much fun with Warby! From the selection, to the try at home glasses and picking out a pair! Whenever I had a question, I was able to chat right away and get a quick response. I received my glasses yesterday and LOVE them!
So convenient, easy and fun! Did I mention affordable?!! So affordable!
I will look forward to a lifelong relationship with Warby for all my glasses. This was the most personal experience compared to being a cash cow at the vision centers. Thank you!!!
Customer service 5 stars!
Product 5 stars!
I just ordered my first pair of sunglasses online
I spent relentless hours going over all the different websites for glasses
I wear prescription glasses but can’t quite afford the prescription sunglasses so I just ordered the regular ones
I picked this site for their awesome customer reviews, glasses styles and craftsmanship
I received my glasses today and they are awesome
I love them thank you 😊😊😊😊
From My Home Trial to my New Pair Exelence 5/5
By Ex Fan Of Snapchat
So I received my home-free try on bow in extreme fast time. A very neat and nice box I should of do a YouTube video on this. I just might have to again. I actually loved two pairs out of five. So I ordered one pair first just to see how my prescription would feel. I just received my new pair today. A day earlier then the expected tracking said. Huge plus in my book. The Box to the Case really nice and upscale the glasses if as perfect as the free try ones even more so. What a great company and I’m extremely happy. My sales director I found out had you as a client. I was mad she never told me of Warby Park but thanks to an IG ad. I must say, I'm blown away. Thanks can't wait to do a YouTube review for y'all! Also, get that second pair, have to check out the shades as well. The app itself is great very easy to use and seamless in at least testing glasses to try on so you can put together your Home Try on easier.
Virtual try-On 5/5
I’ve had this app for a couple months now and have never been able to get the Virtual Try-On feature to work.
Can you plz make a pair of frames that are boarderline with black up top and gold a t the bottom
Crashed a million times 1/5
Kept crashing when uploading my scrip.
At Home Try On 5/5
By Mani Kiara
App made this super easy the virtual try On was very user friendly, I can’t wait for my glasses to arrive
This app is great! 5/5
The virtual try on camera is very accurate. A great addition. I was amazed. This will be my fifth pair of glasses from WP and I know I won’t be disappointed!
So fun and easy 4/5
By Kristi Lauren
I had a great experience with Warby Parker. I received my home try on and selected one the next day. I received my new pair with a week! They came before I even had to send my home try on pairs back. The only thing I would adjust is the length of the arms. They poke out of my hair and I can not lean my head back against something without them being pushed forward off of my face.
Best way to buy glasses 5/5
Free shipping to and from, great selection. THIS is the way to buy glasses
I paid to have my order expedited, due to the fact I’m moving out of the country for three years for work. Wrong glasses was ordered, the only option was to wait an additional week for drive around to local stores to find the frame I ordered. Will no buy from here again.
From start to finish - FAST AND EASY! 5/5
Thank you Warby Parker! The process was so easy and I’m really pleased with the quality of my glasses!
Hayden frames 5/5
I love these frames! Shipping was so fast! Customer service was very polite and professional 😊😊
By warby suckser
I was very happy with my experience about two years ago with the at home try on, picking my lenses and the online platform used to get my prescription filled. Which is why I decided to do the at home try on option again. Over two months ago. I thought perhaps it was an error on my end, so I submitted another at home try on request. Both of them still state that they’re preparing for shipment. I reached out to customer service, and both orders still have not shipped. I’m usually not a tattle tailing Nancy, but you guys had a great thing going. Get it together
Where’s the AR 3/5
Downloaded the app to try to see the AR feature super frustrating. It seems like it’s not available for most of the glasses. Stop promoting it.
Love the virtual try on 5/5
Had some initial issues with saving favorites but it was resolved. Love the new virtual try on feature.
OMG! So easy! 5/5
I absolutely loved every part of my Warby Parker experience. The app lets you try on glasses using a Snapchat-like filter. Then you can have five pairs shipped to your home to try on for five days at no cost to you! I found the perfect pair and got the special lenses for strong prescriptions for under $130.
I couldn’t be happier! I’ve never found a pair of glasses I loved and felt proud to wear...until now. The fact that they give a pair of glasses for every pair bought adds to the already amazing experience.
Durand Extra Wide in Woodland Tortoise 5/5
I loveeeeee these glasses!! They are very bright and look great on me, perfect for wide faces at a great price!!
I wear glasses prescription how I go about getting them to my wear
Just Terrible..... 1/5
By Xanders Pro Reviews
Shipping of any product takes 2-4 times as long as they say. When tracking my order that was supposed to be sent to me in 5 days, I found that my package spent 4 of those days sitting in a facility in Indiana over 2000 miles away from me!? My package is now 5 days late and I have been waiting a total of 10 days for a package that was promised to be delivered in 5 days.
Waiting so long 1/5
By Guatemala Centroamérica
I have 10 days and still waiting for my glasses.
I bought 3 pair and LOVE them all 5/5
I did the “at home try on” and fell in love with all of them, so I ended up buying 1 pair to test things out, just I case, for timeliness and quality, all went well and they fit snug and felt way better than any pair I’ve ever bought so I decided to get the other 2 and now I’m contemplating getting more, so happy with my decision and had to let others know how great these glasses are.
10/10 recommend 5/5
I did the try 5 at home and I absolutely loved it. I took their special quiz which helped sort out the ones they think would be best for me and it helped me figure out what type I like. I also loved the fact that I got to try on 5 different pairs at a time at home. It was a perfect amount to try and decide but also at the same time not too many pairs to feel overwhelmed. I’m very happy with my pick and if you are looking into it, I would totally recommend doing it. And it’s free which makes it even better!
Not on time 2/5
Paid expedited fees to receive in 5 days. Was told they would be ready by today, 8 days later and still not ready. First time customer and not a pleased customer.
Retired National Park Ranger 5/5
So far the process has been painless. 5 pair ordered to try. I will review again after I receive my glasses. Right in WP, put those major retailers in their place!
Terrible Experience 1/5
By no glasses yet
I ordered a pair of sunglasses on June 25th and paid for them. About 3 weeks later when I hadn’t heard anything I stopped back at the store on Walnut street in Center City Philadelphia and asked. The clerk was visibly annoyed and kept saying that I should just wait until I got an email.i regularly checked the app and there was no information there on the status of my order. Today I contacted customer service to find out that you never got my prescription.
I visited the store twice, checked the app over and over and nothing. When were you going to tell me that you needed my prescription? And why haven’t you refunded my money?
All in all, a terrible experience and you can count on me reposting this review everywhere I can think of.
Oh, since you apparently can’t make my glasses would it be possible to get my money back?
Ps—the nickname “ex customer” is taken—that’s funny.
This app is so well set up, really quick to respond to emails and super helpful definitely planning on buying a pair as soon as my insurance comes through
Warby app 1/5
Cannot access virtual try on. Very disappointed. I spent to much time and got nothing done. Terrible app
Limited availability 3/5
Very limited selection for home try on. I’ve been looking at several glasses for months and they’re consistently not available for home try on. It’s disappointing because I really like WP glasses. I already own 2.
5 pairs for 5 daysss FOR FREEEEEEE!!
Super easy, good quality, highly recommend. 5/5
The app is easy and the customer service is top notch. I will never get glasses anywhere else!
I took the quiz like 5 times between the site and then having to download the app before I could order glasses.-
Addl instructions needed to save time.
Philly store rocks 5/5
By Morrissey Wilde
The female salespeople at the Philly Store on Walnut are all amazing. Heidi gets a special shout-out. I love your glasses and love shopping at this store. I couldn’t ask for more, and please keep your prices low!
I’m unable to save my favorites so when I was on here last time I had saved a couple of frames to my favorites and every time I go to my favorites there is nothing in there and I have to constantly go through it all and see which ones were the ones I liked again. Fix this please cause it’s kind of frustrating when you’re trying to decide which ones to order to try at home.!!!
App only sent the first photo would not at all five glasses 1/5
My wife wondered why I was sending her five pictures of the exact same glasses? Not only did the app not send all five classes when I tried to go back out and in the app it deleted my pictures I’d already done. Something that should be savable inside the app.
Perfect fit, fast service! 5/5
Ordering my new eyeglasses online was super easy. The app is very user friendly and the try-on feature looks so real. The glasses feel very comfortable and made of very good quality materials.
Great Concept! 3/5
I really like the app and the virtual try-on of each frame. It’s disappointing tho, that not all frames are available for home try-on. If I’m going to buy glasses, I want to see them on my face first...that was a big bummer on many of the frames my son wanted to try- on before purchasing.
Worth the visits 5/5
By Pete Villa
Phenomenal service and extremely friendly and helpful!
Going here was like switching from dial up to fiber internet.
Jenkins Riesling 1/5
I have loved every pair of glasses. Wonderful quality so I decided to order sunglasses. So happy with result until day 3 the frame broke at the point of connection from rim to the top of frame. I was taking them off my head and they just broke apart. Very disappointed. Will be contacting costumer service to see what can be done. These specific frames do not seem to be durable and of low craftsmanship.
Better than Perfect 5/5
Warby Parker is not only the most convenient and cost-effective option for glasses wearers, it’s also fun! Their customer service feels like a nice person who loves to help. I received my first round of home try-one right before a fire that forced me to evacuate. I left the glasses, but luckily everything was saved (thanks firefighters). Anyway, they were super understanding and empathetic when I couldn’t return the glasses on time. The emails we sent back and forth were actually comforting in a chaotic time in my life. I really appreciate the people who work at Warby Parker. 💙
Won’t Let Me Check Out 1/5
Got the app, excited to try the 5 frames I picked out, but I keep getting an error message after putting in my cc info. I don’t have time for this.
Prescription Issues, Wrong Frames 1/5
I had an issue with the prescription in my Daphne sunglasses, so I went to a store to get them checked by the optician. This is the closest store to me and it’s an hour away from where I live. He said they’d fix my lenses right away and overnight the glasses to me. This was a Saturday and he said I should have them by Wednesday. I got an email a week and a half later saying they were ready to be picked up at the store, so I called and was told oops they’d be over nighted to me. 3 days later, still no glasses, so I called again and THEN they created the label and shipped them. When I got them they were the wrong frames (I dropped off my Daphne sunglasses in Geode Tortoise but what I got back was Daphne in Cider Tortoise) and the lenses had the same EXACT same issue and I couldn’t even use them. Wasted a lot of my time and I won’t be ordering again.
Beautiful, incredibly useful app for a loveable brand 5/5
Hi! This is easily one of the finest apps I've ever used. The virtual try-on feature is pure magic and approximates my in-store try-ons very well.
One issue/FYI: I can't access my Favorites. When I select it from the Account menu, I'm taken to a page that informs me I can Add Favorites and then has links to shop for Eyeglasses or Sunglasses. This has persisted across several updates.
Don’t buy 1/5
By cnjc mhdx
I have purchased a pair of glasses from Warby Parker and it was the worst online purchase I have ever had. I have had my prescription added into my Warby Parker app by an employee, however when I purchased my glasses I also bought the premium shipping. Once my order was placed I have got a email saying my order was placed. However, 3 days later I check on my order with the order number and it says that I need to add my prescription to the glasses. Then once I do that I get a email saying they would like for me to hold a card against my face and if I would like to change my glasses lenses even though I have already pick everything I wanted for my glasses. Eventually I had to cancel the premium shipping because I was moving out of the US and needed the glasses before I left. Warby Parker didn’t send me a email that I needed to add a prescription to the glasses but instead sent a email confirming my order was placed. When I had called them to see where my glasses were they said they have sent multiple emails of things I have to do. However, they did not send these emails till 3 days after I have bought my glasses. It was only after I had to add my prescription (they didn’t give me a option to add my prescription that was saved in the Warby Parker app.) that them they sent the other emails. If I had not checked my order number I would have never known that my order hasn’t even been made. Warby Parker is very unorganized and unprofessional. I would not recommend buying anything from Warby Parker. Terrible experience.
I am sending the Barkley’s back 5/5
Too muddy lenses and too dark! The other 5 pair I bought for Warby Parker have been great the new ones I received today are clear and bright, not dark and muddy like the Barkley’s. Thanks so much for your great glasses 👓 and frames, if you could replace the frames that would be great, or credit my account so I could pick another pair! John J Wiessner Jr 117 Ardmore ave Haddon Twp New Jersey 08108-3402
Loving my new Warby Parker glasses! 5/5
I bought two pairs. One black and one tortoise. I love both. Different styles, so different outfits/events/feelings. I do need to get them bent out a little since my face is round, but that is easy enough at any Warby Parker store or easily done at your eye doctors office. Process of ordering was super easy especially if you have a copy of your eyeglass prescription. In and out within 30 minutes for myself, but have fun trying on all the different styles. You never know what fun design could possibly bribg out the best in you!
On my 3rd pair of WB glasses! 5/5
By LeighAnn M
Absolutely love the home try deal. First did it a few years ago and after finding a pair I love it was easy to upload my prescription. I wore them for 2 years and suddenly, while cleaning the glasses, the pair broke right in half! I called the customer service line thinking they might give me a discount but no... they gave me a whole new pair - for free! Top notch customer service. They make you feel like you’re family.
Just finished my second home try on experience with them for a new pair of glasses. They have a life long supporter out of me :)