Don’t use this app 1/5
By not th goat
I just bought a pair of 3s and it said new and in the box. When I go and look at the shoes they have scuffs and paint coming off the sides. The glue was coming off and they have been worn. Worse place to buy shoes😒
GOAT has lost a customer in me. 1/5
I bought some Nike SB high dunks from Goat and received a NEW pair with creases on the left shoe. Contacted support, explained my issue and sent pictures. After the EXPERT reviewed the case I was denied a refund and told to sell the shoes on Goat. I waited a little bit to cool down and listed the shoes for sale at a LOSS to try and get some money back. When the shoes arrived to Goat for inspection they didn’t pass, because of CREASING. Does that sound like a company that should be calling themselves the greatest of all time???
Incredible the fees are ridiculous
GOAT lives up to the name 5/5
By Lia . 🙈
I’ve ordered from GOAT once and I loved it. The shoe was authentic, clean, new (as stated), and the verification process was a little lengthy but that was okay! Overall, still a good service! Ordering more soon!
Terrible company, horrible customer service 1/5
I bought a pair of shoes from GOAT, listed to be my size. I own another pair of the same shoes in the same size, so I know how they should fit. When I got the shoes I purchased, I discovered that they were MUCH smaller than they should have been. Upon further inspection, I realized the shoes had fake sizing labels pressed on top of the actual sizing labels. When I tried to contact GOAT to return the shoes, they would not allow me to do so and told me that my only option was to list the shoes on GOAT for sale. However, doing this would cost me money as GOAT takes a commission out of your sales - effectively preventing me from recouping my full expense.
Once I tried to sell the shoes I learned that there was no way for me to inform the prospective buyer of the issue I had experienced. Unfortunately, I realized this after accidentally listing the shoes for sale (the app is not easy to use). Once someone purchased the shoes, I mailed them to GOAT. GOAT then labeled the shoes as “used,” despite my email informing them that the shoes had never been worn outside - they had simply been tried on on my hardwood floors and showed no signs usage. I argued that if the shoes were not “used” when I purchased them, then they were not “used” when I sold them. Customer service took several days to respond to my email, conveniently waiting until just after the deadline they assigned me for making a decision on what to do next. The only option GOAT has given me to this point is to consign the shoes I purchased, which would allow me to earn back even less of the money I originally spent.
GOAT’s primary job is to ensure safe, authentic sales of sneakers. GOAT failed to properly authenticate the shoes I purchased prior to sending them to me, prohibited me from safely making a return, and is now nickel-and-diming me instead of helping me solve a problem they directly caused. At this point, GOAT has taken my money as well as the shoes that I had originally purchased and has made no effort to help me recover either. This is a terrible company with even worse customer service. I would not use this company if you do not want to be scammed.
By matthew aune
Love this website buy all my designer stuff off here and most of the as expensive or cheaper than direct sellers
Scam I wasted 80 bucks for nothing I ordered shoes and offer them it’s a scam!!
This is the first time I use this app and the first thing I bought have take more time that but In alibaba or shein only for the way of shipping I choose , more that one week and I still don’t receive anything 😓 sorry
Bad Order 1/5
If anything goes wrong with your order it’s a nightmare. You’re basically offered credit or you have to wait for them to find something they think is of equal value. If an item comes to you damaged, they make you pay the shipping to return it or give you some GOAT credit. I would highly recommend using one of the other apps that have better service.
Buy with Confidence!!! 5/5
I am always confident and satisfied with the product!!!
GOAT is clearly corrupt! 1/5
This company will get you! Beware! My first experience buying and selling shoes with Goat will definitely be my last experience! I sold my Jordan’s on Goat bc they were too big and I bought the same Jordan’s from Goat in my correct size. The shoes I received were in terrible condition. There was glue all over them! The stitching was crooked and not aligned with the seam. There were visible dirt marks. If you have a problem, there is NO LIVE PERSON to speak with. There’s no number to call. Not even a customer line to have a text conversation. Beware of companies who don’t have customer service help readily available to assist you!!!!!!
The shoes I sold came from Foot Locker. They were never worn. Remember because they were too big. The box has been sitting in my house for over a year. I sent them into Goat to be sold. Right after I sent in the complaint about the terrible condition shoes I bought from Goat, I received an email telling me the shoes I was trying to sell had a damaged box! Seems very strange that I make a complaint and now a complaint is sent back to me about my perfect condition shoes/box.
Goat asked me to discount the shoes I was selling to see if the customer still wanted them. I’m sure they wanted me to discount the shoes and “sell them” at a lower price so that Goat could pocket the difference. They wanted me to lower the cost but still sell the shoes at normal cost to the customer!
Terrible experience! Will delete the app when this is all over!
Can’t sign in?? 1/5
By H20delirious best guy ever
I was checking an sale on the “Rebillionaire” 1s in my size and while i was checking it, the app kicked me out of my account and now says i can sign back in for some reason and the app is also just sketch…
Ordered The Grean Bean 5s On May 21st And Came May 31st , Shoe Legit And Came In Good Quality And Value‼️.
worst shopping experience 1/5
Have purchased a brand new pair shoes, But when I received it, there were obvious scratches on the toe and black stains on the outsole.
Customer service never responds
Too many people with their hands on your money 1/5
This is a good app because you can sell your shoes for a good price. However, there’s too many people with their hands in your pockets. To get money out of GOAT you have to pay fees to any and everyone. I understand the fees to GOAT, but why do I Gotta pay to have the money sent to my bank account or why do I have to pay PayPal to get the money. They need to make a way for us to get our money without being charged. Can’t make money with all these people trying to take money from you
Fast shipping and most important the shoes are legit.
Have always loved this app
Best selection on line 5/5
By 28 wear
Love GOAT, great selections in 23 wear.
Best App 5/5
Had no problems with any orders I placed on Goat highly recommend the fact that they verify and let you know if there’s anything wrong with the shoe is top tier lol no complaints here
By Hunter Passon
sell literally anywhere else
Good Store for sneakers.
Easy check out 5/5
By Ea ea ea
Link to PayPal no issues good products
Shipping takes too long 1/5
To my understanding they no longer ship from the u.s. to save money you now ship from overseas but as a avid GOAT user I’m starting to get a little reluctant to continue using this platform
Great shoes. 5/5
App Speed 4/5
By american order
Slow down on all the special effects and extras on the app, it causes it to crash often and not load efficiently at all. Other than that, you all are great at what you do and I’ve only been satisfied with service
STAY AWAY. Horrible App. Horrible customer service. 1/5
By Jon O Chicago
Was out of town for a last minute business trip when these were delivered. I was not able to even open the box to request a return, as the return policy for store credit, not even a refund, is 3 days. These are an instant purchase from GOAT, not a reseller. I submitted a claim 5 days after receiving, the day I opened the box. Immediately was denied the request. Policy is policy, I get it, but not even considering a request is in bad taste. Don’t even have a phone number to call.
The app crashes consistently, won’t let you log in, just returns to home page. The UI is bad.
Will never use GOAT again. Stay away.
GOAT is the Goat. 5/5
A eady place to safely buy and sell rare sneakers. Highly reccomended!
Great app 5/5
They got steals
By Leo D G
This is the best place to order sneakers
Worst website policy & customer service 1/5
By mickey 12234
I never heard that when you make order you can’t change address or cancel the order.
I made order true this website and after I realize that somehow address si wrong. I guess website uploaded somehow my old address. When I contacted customer service they are useless. They told me that you can’t change address but that I can’t cancel it in first 3 hours. I try the right away and that is complete lie.
Really sad how they treat there customers.
shady return policy 1/5
i returned some shoes for a half size larger. i was charged $39 dollars because i sent them back, i understand a restocking fee, but 30 bucks, these guys are a total sham
Love this website just wish they would offer more promo codes
Previous App interface was better, especially the search and filter options. Was more user friendly. Now app is unorganized and confusing, not smartphone friendly
Noticed the “good” reviews here are all one-liners? That’s because the reviews are fake. 2nd off, shipping fees are WAY too high. I just returned a pair of shoes because they were too small for my wife’s foot to even fit in them yet they’re claiming my return is denied because they were worn. Aka you let one of your employees wear them and try to make your customers be at fault. Check the BBB website on this company and you’ll see this happens OFTEN. Use StockX instead. Been a customer customer of both Goat & STOCKX for YEARS. NEVER any issues with StockX.
can’t reset password 3/5
i presse the link on my e-mail and it takes me to safari for a second but then opens the app and then it doesn’t let me reset my password
Bad service 1/5
By hiyif cctx
Love they shoes
Amazing sneakers 5/5
I’ve bought now two pairs of shoes off this app one pair for my wife and a pair for me today, amazing prices and good range of sizes I recommend this app for all sneaker needs
Terrible shopping experience 1/5
Shipping is extremely slow. After over a week of waiting I received two right shoes! And the refund policy made my experience even worse, first goat won’t cover your shipping fees, also they only refund goat credits, to force you have the terrible shopping experience again. Won’t use goat anymore, really get disappointed.
Can’t see anything so cannot purchase anything. 1/5
This app should be the best app on the block but it’s not. The app is TRASH. Those IT guys are playing games. StockX has all the things you need to view but they sell fake sneakers so can’t trust them You guys should be taking this seriously in trying to be a GPS customer but I can’t because I can’t see nothing. Please fix the bugs and issues….. please.
New to the site exciting to sit what goes on here
Account information 3/5
I love this app!! But the only thing I dislike is the ability to edit your information once you move. I want to update my shipping address…
GOAT says it all!
Re establecer contraseña 1/5
Si alguien sabe como hacerlo ayúdenme esta gente es una infeliz vivo en EEUU me entregaron mal dos zapatos uno esta perdido y el otro me lo mandaron en talla de niño al perdido no me lo quieren reemplazar con otro porq dicen ellos q yo me equivoqué poniendo la dirección errada y cuando mis otras compras venían bien hasta mi casa que ? Me han robado los Jeremy Adidas con alas q compre me los mandaron de niño yo los pague con after pay y ellos no quieren devolver el dinero luego q me dicen eso quiero entrar a mi usuario para poder ver como va lo de mis zapatos los Air Force one mushroom me sacaron de la cuenta ya tengo dos Semanas sin poder entrar a ella y según ellos quieren arreglarla y es una puta mentira porq si entro a mi cuenta según ellos puedo hacer otra orden por el par de zapatos Jeremy q me llegaron pequeños , no recomiendo esta porqueria de gente ademas q cobran demasiado son basura para tratar a un cliente no tienen aseguranza sus zapatos no tienen la protección debida no utilicen esta maldita aplicación
TERRIBLE APP 1/5
By Ken we been
I order so shoes n customer won’t help the shoes we’re defectived n there only trying to give me a $50 store credit n the shoes were $500 worst app ever