Customer service 1/5
By bishdjd
Wont help you just waists your time and doesn’t get back to you
Gman 5/5
By RealTalkG onGod
I sell on goat I buy on goat it’s really the best for authentic sneakers and the easiest way to sell your new or used sneakers
The cash out 4/5
By P. Aiken
It’s says instant but still takes 2-3 business days frm you app to PayPal . Not cool false advertisement
Fees are ridiculous 1/5
By Toussaint004
😡😡🤬🤬
Worn Shoes. Paid for New ones 1/5
By VictorEspin
I ordered a pair of new huaraches that said the box was good, they came dirty and worn. They hair stains and scuff marks that were blatantly obvious and were clearly not new, but they were sent to me anyways. Ordered new, got them worn, the box had a tear in it as well, I will not be using this app again.
Faster shipping… 3/5
By jje125
Wish there was and option for faster shipping. That is my only complaint.
Unreliable and bad customer service 1/5
By dabnerd
I have purchased too many shoes over the years to accept higher shipping cost, taxed goods on a secondary market, with late arrivals and bad customer service!
Terrible service 1/5
By zq turtle yt
Had 2 orders both got canceled have had a 0% success rate on ordering from here!!!
MULTIPLE BAD EXPERIENCES USING THE APP. 1/5
By Andrew Bz
I don’t really know where to begin….but essentially GOAT has some of the worst customer service and response time compared to any other similar platform that I have used.
After making a sale, they told me that the shoes I sold were fake, despite the fact that I purchased them directly from Footlocker (who they are partnered with!). They then force the seller to pay for return shipping just to get their own property back…
This seems like a poor level of service from a company that claims to have such a high level of customer service, and I must add that their customer service team completely ignored anything I said in my responses and left it at either you pay the invoice, or we dispose of your shoes for you.
I will not plan on ever using this app again for buying or selling.
Review 5/5
By Tateder
Love tha app been using it for a long time
Goat is the best!!! 5/5
By Player1259506
Very easy and fast to sell. Highly recommend this app. You will not regret it.
Withdraw fee 1/5
By Sylvo318
It’s distasteful that your company charges a fee for the sneaker purchase and then you charge a 2.9% fee to withdraw the money sold from the sold sneaker to transfer into my bank account. The first fee should have been suffice. Now an extra fee to withdraw the money into my bank account. That is very distasteful and makes me not want to sell anymore product on your platform.
Bad purchase & customer service 1/5
By Kaleigh (Jacobs wife)
Kiss your money goodbye! I paid $250.00 over a month ago & I still don’t have the shoes & I can’t get in touch with anyone. I don’t want to download an app just to check on my purchase! I will NEVER order from GOAT again! I guess they just took $250 from me & I have nothing!! Merry Christmas, GOAT!!
Trash 1/5
By Dh291
App doesn’t let reset password and shoes that been “verified” we’re reps not even real js
Amazing! 5/5
By mikehurley254
Goat is honestly a GAMECHANGER for sneaker heads. They have so many sneakers that you can look at on feet with the AR try on and it really helps you pick what you think fits you best.
Ordering multiple items 3/5
By ABV3
There is not an obvious selection on the app or website to checkout with multiple items which requires placing multiple orders and paying extra for shipping.
Review 3/5
By bobbystone
Pretty Good app so many dumb fees they have
Not customer friendly 1/5
By just want to buy shoes
Not going to go into detail because who cares right
Hopefully your order goes through without you having any issues or questions good luck
What happened? 1/5
By grafxkid
Your customer service will respond to an open ticket and then disappear for a week+ until they respond again. Shouldn’t they close-out a ticket before moving onto the next in queue?
Also, what’s with the credit glitch? Both the Goat and Alias apps are not correctly showing what I should have. If your customer rep would respond to my inquiries, we could probably figure this out.
What happened to your Customer Service? You used to be better than your competition. Not so much anymore. I’m so disappointed.
Jordan’s 5 1/5
By enaniin27
Thanks. And people be care with this app them send fake sneakers I said this because I’m victims for one piar in Jordan’s 5
Transaction fee for everything 1/5
By tgfje23)5
BE WARY they hit you with a 2.9% transaction fee to get money out of the app...this is on top of the 10% they keep from the actual trade. It’s 2021 these are the only guys still hitting you with fees out the door, even a bank deposit has 2.9%. OUTRAGEOUS
They will steal your money 1/5
By Kate3981
This company is a joke. They will take as much money from you as they possibly can. I ordered 300+ dollar shoes for my fiancé as a Christmas gift. The shoes were authenticated and the shoe condition was reported as ‘new’ and the box was in ‘good condition.’ We received shoes that were squished, discolored, and in a beat up box. When we tried to return them, and paid to return them, they would not accept them. They told me I can either swindle someone else and let them re-sell the shoes that are unacceptable to me and to them apparently, or pay them AGIAN for them to send me unacceptable shoes for the second time. Absolutely ridiculous. As a buyer you should question the integrity and standards of this company. Customer service is a nightmare. They take forever to respond, say the same thing over and over, and do not care about customer satisfaction at all. I will NEVER do business with them again.
Tardan 2/5
By krmndiaz
Tarda mucho el envío .
Overpriced and refund takes too long 3/5
By randyreyss
The app has all the shoes you can think of but they take way too long for refund when seller cancels my order I just wish they just gave the money automatically like they take the money as soon as I buy it also the the shipping and tax are insanely high
Do not use, they will steal your money 1/5
By PSO615
Fiancé bought human races from them as a Christmas gift to me. They came from Hong Kong(which didn’t bother me) and the box was in terrible condition(in there standard it was “good”), shoes where not new like it said it was. Seems like they were siting around and been squished. Customer service is terrible. Take forever to reply and they would NOT take the shoes back!!! They authenticated the shoes and stated it was NEW which was a LIE! When we tried to return the shoes, it shipped to NJ instead of back to Hong Kong. They stated they could not take the shoes back due to the shoe and box condition. They authenticated the shoes and would not even accept it back in the same condition they sent it to us. They will Lie and Steal your money!!!
Love em! 5/5
By Raphie95
Nothing but good experiences with GOAT even when something wasn't right with a particular order they fixed it in a timely manner!
Malfunction 3/5
By zxazyxo
Constantly logs me out my account then on top of that tells me my password is wrong it’s so annoying…then I have to go back and try to find my password
Do not purchase 1/5
By 25585267889999
Do not buy shoes from this app, if I can give 0 starts I would ! I live in the US and I purchased a pair of yeezy foam runners they are being sent from the UK and with COVID restrictions they won’t be here anytime soon. I have been waiting for weeks now and I don’t even have a delivery date. The box keeps getting scanned at the same place everyday. It’s not FedEx fault. I just don’t know why they would send them from the UK when things take forever to get shipped. They should have sent me a pair that was within the US.
This is a must have for shoe lovers 5/5
By Ysaponte
Honestly love their quality
Got scammed????? 1/5
By addib21
I got my shoes a week ago and fedex says that they are in Germany and they have been there for a week. I don’t know it feels super sketchy I really hope I did not just just get scammed 150 dollars.
What I did not like about the goat app 3/5
By MikeyLord64
Prices should reflect taxes and fees before checking out
Must be quick to purchase 3/5
By Divaloxx821
First time using GOAT and will definitely not be my last. Only drawback is that you have to be quick in your purchase selection otherwise you are out of luck. I wish I could give a higher rating but if I like my shipping process I’ll come back and adjust my rating.
Carlos Rivera - About GOAT 5/5
By ElBoricuaDeBichoLargo
Best Sneakers Store
Great Service 5/5
By LEIGHTON😁
All their items are 100000 percent authentic
Do NOT BUY from here 1/5
By michael .h
Customer service does absolutely nothing. I’m not sure if they’re trying to handle request or just smoking weed all day at home. I exchanged 19 emails. With the need to change my delivery address because they went way past Christmas and the expected delivery time by 3 weeks. The worst part is they replied in gibberish making me believe I would be able to fix this issue. Just for today to come and then send my package to the wrong address. I reached out 3 weeks ago before they even received the shoes for that request, somehow they were unable to change the address in their system that entire time even though the shoes weren’t even close to the shipping part yet. Exchanging 16 emails over the last 3 weeks constantly looking waiting everyday for their reply is one of the biggest regrets of my life I have seriously lost hair over these people. They talked me in circles about options and made themselves look good just to end up doing absolutely nothing for me and my order. Never using this app again.
Love Goat 5/5
By Jay07Rose
They continue to improve the experience and always have a great selection !
SELL BUTTON??????? 1/5
By AltafAliAhmad
FOR THE LOVE OF GOD ADD A “SELL” BUTTON TO EVERY SHOE YOU HAVE LISTED ON YOUR APP SO THAT I DON’T HAVE TO TWIST MY SHOES AND SQUINT MY EYES JUST TO TYPE SOME NUMBERS BURIED INSIDE MY SHOE. NOT EVERYONE STILL HAS A BOX FOR THE SHOE THEY WANT TO SELL. THE NUMBERS THAT BRING UP THE SHOE ARE DIFFERENT FOR EACH SHOE TOO SO THERE IS NO UNIFORMITY. IF THERE ARE ALREADY PICTURES OF SHOES ADD A “SELL” BUTTON THAT STREAMLINES A SALE. HOW HAVE YOU NOT THOUGHT OF THIS????
Best shoe app 5/5
By ohgeesylover
BRUH THIS IS FR THE BEST SHOE APP EVER NO CAP 5 STARS
Terrible 1/5
By Allen Chestermen
the money to your bank account. Your better off using stock X or eBay or selling them on Craigslistd
Too slow 2/5
By Carlos Mei
Waiting 10 days my shoes still in transit
The only 3rd party I trust to get my shoes from 5/5
By deller5433
I been going thru goat for all my shoes for a 4 years now, keep StockX away from me.🤎
Worst app ever 1/5
By Evo 8 ur v8
Bought shoes beofre christmas these people lie tell you ur oder is on the way do t communicate with u for 3 weeks and can el your order just use stock x these guys are a fake and lie
good review! 4/5
By ally_76232
the shipping time was only around two weeks after purchase. my shoes came in good packaging and perfect condition. the only things i don’t care about is how you can’t see your shipping label for almost a week, and you can’t pay part gift card and part debt. other than that, i definitely recommend buying from GOAT!
Too many fees 1/5
By Otong
They took a lot of sales fees. You only get very small margin.
Bull 1/5
By one2jumpman3
Almost $100 in fees plus a charge to cash out, this is ridiculous
GOAT is trash 1/5
By memphispapi
Goat app is trash they scuff your shoes by mishandling them and mess up your sale and charge you to ship shoes back when you do sell a shoe they charge you a % to
Get your money after they’ve already made a nice piece of change off! GOAT app is trash and they are some crooks
Good app 4/5
By Andy 0.0
Used this app as a seller for a couple years it’s pretty good although I wish it had a browser portal so that you can access seller information on PC
They buy the reviews. There is no way this app is rated 4.9 stars. 1/5
By reni_gj
It is my second time purchasing a pair of shoes on this app. I ordered the shoes 25th of November 2021. They canceled my order without telling me what was the reason. At the app last update was that “an refund will be issued”. I waited for a month. They didn’t answer my multiple emails anymore. When I asked PayPal for a dispute, goat costumer service finally replied to my emails and clearly told me that i will not get any money back. This is ridiculous. I have no words. I now asked PayPal for a claim and will see. Hopefully i will get my $300 back.
I’m broke but frsh 5/5
By Don_Pistio
They take all my money
