No customer service. If you need assistance or have questions .... TOO BAD FOR YOU! The only option is to file a dispute online (if you have a dispute), then wait for response that it has been denied to which you receive a letter stating if you want whatever information or documentation they used to reach their decision then just write to GOBANK. I did this....I was sent a copy of my transaction history. No option to speak to anyone. No option to re-file a dispute either once it’s been decided. Just complete nonsense. I want to talk to a person who can make decisions and fix problems or I will close my account and file a complaint with the BBB.
Love IT 5/5
I think Go Bank is Great ‼️
I haven’t had one minute of trouble or inconvenience. I use direct deposit I’m a government retiree. My money is always there before the first I pay my bills with pay bills. I have never had a problem with bills not reaching the payees on time. Never an over draft fee & I love the stash saving account my money is right there when I open the app I can see everything. Speaking of opening my account. I love the face ID. I know no one but me can get to my money.
I would love to love this app 😢 3/5
I like the idea of having Go as my bank account, however. There is one major setback that is holding me back. The app! It fails miserably. I would leave less stars, however I generally like using GO. It’s convenient as an Uber employee to get paid and use it to save money and pay all my bills with one account. But unfortunately I can not trust it enough, not yet! Maybe once you guys work all the kinks and bugs out of the app and I can access my account every single day when I need to, then I might come back and change my rating. Please fix the app. I would love to ditch my regularly used bank account.
Good app but just starting to have issues 4/5
Every time I open the app it won’t prompt the Face ID to access in my account and I literally can’t do anything
Mobile deposit problem 1/5
Can’t use my app to deposit check since the new update the green circle to take the picture is off the screen now and I’m sitting on a 300 dollar check that I can’t cash anywhere because I signed and wrote for mobile deposit only and the help or support section only has a limited selection for issues and no actual person to help
By missed $$$
Since the last update. The green button to take photo of checks is off to the side and cant be accessed!!!! Now i cant deposit because i already wrote “For mobile deposit only “ on the check.
Good and very bad 2/5
Good overall for keeping money, but I can’t deposit checks because the green button doesn’t show up on my screen. App frequently crashes and can’t be reopened for days.
Poor in app features 2/5
To deposit a check camera feature does not work and when you call in the agents do not listen to your needs. I’ll be switching soon. No communication with customer service via the app.
I love this card 5/5
I really do like this card.... but there’s a bug that needs to be patched in the mobile check deposit option on the app.... my iPhone will not let me take a picture of the check because the capture button is not on the screen...
Mobile deposits don’t work 1/5
I can’t upload a mobile deposit because the enter button appear to far off the screen. No way to deposit checks.
Easy to use but... 2/5
On iPhone 11 Pro you can’t mobile deposit a check because the take photo button is off the screen. You can just see the barest edge of it.
Poor update 1/5
6 days ago you updated the app, and now I can’t deposit a much needed check to my account. Being vulnerable to covid means i can’t go out to cash it, so now I’m here, unable to cash a check I really need because the update you did doesn’t fit my phone. It worked perfectly before
Nothing works 1/5
By New IT please
It’s an absolute garbage!
This app is a scam and tries to fish for datas encoded in their online registration. Beware in giving out your ssn.
iPhone 11 check deposit doesn’t work! 1/5
Can someone please fix this ASAP. The camera does not fit the screen now. Last week it worked fine.
Very convenient!!! 5/5
love this app! Mobile check deposit is fantastic!!! The first few checks there was a wait . After that my checks are now available the same day !!!
Too often does not function 2/5
Very often does not open past the get started screen. Not able to click/tap on any part of the screen to get access.
Depositing check isn’t working. 1/5
By Huffing kbguj
New update made it impossible to click the green mark while taking picture of check. I have iPhone 11 Pro Max.
Closed my account after dispute and I can't access my money in either go bank accounts and costumer service won't respond
New version 1/5
iPhone 11 Pro Max user.... and the new app won’t let me take a pic of a check to deposit the check mark is so misaligned
deposit check 1/5
i can’t deposit a check with the new app version because the picture setting doesn’t fit on the screen to let you take a picture!!!
The absolute worst!!! 1/5
I wish I could give them (minus) -5 stars! 👎🏻👎🏻👎🏻👎🏻👎🏻 This card & the service offered is a living nightmare!! PLEASE do yourself a favor and DON’T get it! They will hold your money hostage & claim that they “can’t verify” you, so they also won’t be issuing you a permanent card — I’ve never had that problem anywhere else!! And the topper is that you have to SPEND whatever money you load onto the card, but ONLY for face to face transactions, despite calling themselves a “debit” card. You cannot spend it online or get your money back at an ATM or ANY other way, for that matter. If accessibility to YOUR OWN CASH is important, you will not get it with this card & they will make all the 💩excuses they can muster up, “apologize for the inconvenience” & essentially not help you. If you like getting screwed by companies who operate in this manner, particularly in these super tough pandemic times, then go right ahead. They honestly couldn’t care less about you. And if you do, don’t say you weren’t warned.
Where’s my money???? 1/5
Literally all my transactions for the last 10 days disappeared and I’m missing money!!!!! Where’s my deposit?? This has to be illegal!
App issues 2/5
App will not open on iPhone 11
Doesn’t Actually Work 1/5
By Young Mr. Arvizu
For the last 48 hours, this app is not even allowing you to sign in.
Update: Well over a week, still not working. Has your dev team just given up?!
Was amazing 3/5
Editing review again. Adding a star because I’ve actually been able to access my account (though I still receive errors from time to time). The review I wrote below still stands as my sole reason for an imperfect rating. Accessibility to funds is a MUST. Now that I’ve had to endure a week where I was utterly UNABLE, I will now think twice before utilizing this bank for anything significant.
GoBank needs to consider upgrading their servers or other hardware. I have been unable to access my account, even to check the balance, for days now. Given that financial institutions such as this generally cater to individuals who do not have exhaustive resources, it’s shameful that GoBank can exert the effort to send out near-daily emails “ensuring” all sorts of promises....yet what good is anything if we cannot access it? I simply want to transfer funds from my “vault” into my account (a two-click process) so that I can buy groceries. I have plenty in here, yet can not access it because apparently when funds are in the “vault,” a debit transfer won’t simply pull said funds out, but instead overdrafts the account. It’s not like the “vault” is an actual savings account accruing interest FOR US (for YOU, yes), but it is very much is MY money. Alas, I cannot access it.
By 5k here I come
I have had go bank for about a year. Never have I had any issues but now I am having an issue and can’t seem to reach anyone at any point. I understand with what is going on contact is limited, but I am having a major issue with my account and some inconsistencies with transactions. I can’t speak to anyone I can’t find an email this is insane. I would love for someone to contact me as soon as possible
Launches but can’t connect with the mothership
App freezing wont start 1/5
By User who wants it to work
The app freezes at startup wont allow any login. Most recent ios update. April 16, 2020
Also the web redirection for customer support DOES NOT WORK
Tengo problemas 3/5
Porque no me está dejando entrar desde la app solo de la web side
App Not Working 3/5
Typically a great easy app but for the past 3 days hasn’t worked on my iPhone since I updated it. Says in description works on this iPhone but keep getting message There was a problem connecting to GoBank.
Can not access 2/5
I’ve been trying to access my account for the past week but whenever I open the app it just says network error
Please Fix App 5/5
Can’t see my total amount..
Won’t allow me to login..
I luv this app ..
Frustrated Uber driver 3/5
I am supposedly a valued Uber driver “diamond” driver. I was once sent an Uber card with gobank which was subsequently closed with no explanation. It was closed before it was activated. I somehow miraculously got a go bank rep on the phone who told me to change my phone number & try again. I could be getting gas rebates if someone would look into my issue. Uber is no help either. I love technology but it is a nightmare without real people involved. 😡
App issues are a problem 3/5
Easy to use when app working. Often doesn’t work however.
Not working keeps saying problem 5/5
App crashes 1/5
For the pas 4 days app won’t be able to load or connect!!!
Please fix this issue.
App Not Working 1/5
By Agitated Dude
I’ve downloaded this app 4 times and it says error connecting with the bank. I can’t use my card and all my money is in my account just sitting there. When I call I can’t get an actual human being on the phone. Please help
Fix The GOBANK App Software. 1/5
By Macho Savage
I’ve been a customer of GOBANK for about 3 years now, it’s always been convenient and easy to use therefore I switch from Wells Fargo to support the little guys. Now I’m scheduled to receive a stimulus check from the IRS on April 15, 2020. Every time I open the app it’s crashing and said “there was a problem connecting with GoBank” whatever the issue is it needs to be fixed. I’m giving it 1 Star because of the incompetence from their team in this time of need.
Keeps crashing 1/5
Was working fine until the last update...
No funciona 1/5
By Tattan Meneses
No se que pasa, pero ya llevo varios dias sin poderme conectar con mi cuenta
Keeps Crashing 4/5
I’ve been using this bank for a long time. It’s been great; never had a problem until now. I haven’t been able to login for 2 days. Please get this fixed for us asap
Keeps crashing now It worked before. 1/5
Now all it says is it can’t connect. Try later
App down 1/5
The app has been down for days!!! No information. Not even an email. What the heck??!! Show some respect for your customers!!!! 😡
App won’t open! 2/5
It’s been about 3 days that I’ve been having issues to open the app. It keeps saying “There was a problem connecting to GoBank” it’s becoming frustrating because I can’t stash money or even see my balance. PLEASE FIX THIS ASAP!!!!!
App issues 2/5
I’ve been using GoBank for Uber Payment’s and for 6 months since I installed it it was working fine. I am using it again now since this week and I have had connection issues, my phone signal is strong, also while connected to WiFi I cannot login. Are you guys aware of this issue and if so are you doing anything about it?
By kyle and dawn lewis
The update you just did now it won’t work on my iPhone 11pro max
App is down day 2 2/5
My app has been down for 2 days. I deleted it and downloaded it again and it’s still won’t connect. I’m not the only one experiencing this problem.
Permanently crashed 1/5
This app has not worked in days. I drive for Uber and cannot check my balance without logging into their mobile site, which is also trash and crawls at a dial-up pace on a good day.