Horrible audio & missing subtitles. 1/5
But you’re not reading this to help decide to download the app. You’ve already made the decision to because you have no other choice. Either download or pay $$ to get WiFi. 🤮
Can Alaska WiFi Even Post This? 1/5
I’m still waiting for my app to download and have doubts the streaming will be much. I have struggled with even getting to this point, as Alaska does a pretty bad job of letting you know how to navigate to this page and the “free WiFi” is actually not free unless you’re a t-mobile customer — making it near impossible to find the streaming services otherwise. That would have been helpful to know before booking the flight. Otherwise it’s ~$40, depending on the package you purchase. Even after you pay for it, there is barely any bandwidth. Fingers crossed this comment makes it across the WiFi threshold so other can be warned.
Useless app 1/5
What a waste of time. Just does not work!
Alaska Airlines 4/5
By Lyndon J.
I wouldn’t say I love this app but I do like it I’ve read other reviews that said it was bad horrible but I thought it was great but I’ve rode on many different airlines and, I think Alaska airline was the best experience so far. I would definitely recommend it if you are on Alaska airline they went an extra mile for This app!
Love gogo it’s amazing and great for a plane it keeps your kids busy I love gogo
Not Functioning 1/5
Doesn’t work. The sample video didn’t even work.
Worst App Ever Created 1/5
By Patrick Balters
Chose 9 different movies and not single one of them would work.
App Crashes Upon Open 1/5
I was already connected to GoGo with an internet pass and the app would crash upon opening. Did not make it past the splash screen for more than a second. Needs an update.
Terrible Product 1/5
I connect to the gogo Wi-Fi and try to watch a movie. They prompt me to download their app from the AppStore before I can watch it. The download speed was so slow that my 2 hour flight landed before the download was even complete.
Worked awesome 5/5
Not sure why all the negative reviews on Delta. I was able to connect to free message and then provided an additional code to download and install GoGo application. Off to watch my movie go Delta !!!!
Alaska airlines 5/5
I agree with the other Alaska airlines review. I have used this app many times and never had any problems. Very happy with the options.
Apologize to your children 1/5
Your app is worthless and you should apologize to your children for being a failure. I couldn’t imagine the ignorance you must possess in order to go to work each day. Nor the creativity to describe at social functions what you've claimed as a career because obviously the truth would be an embarrassment. Any app that crashes and rejects/expires so often should be removed from the App Store, and the line of business owner shamed in the streets.
Alaska has your back! 5/5
Really appreciated the near seamless experience with Alaska. They give free in-flight WiFi for texting and to download this app and stream. Made my journey more enjoyable and fun. Thanks for being great Alaska!
Horrible experience 1/5
By Jen Peterson
I’m not sure if it was Delta’s or The app’s responsibility.. Spent almost 3 hours trying to connect to the app during the flight.. it never happened! Gr
I wish it worked 2/5
I was delighted to see the large selection of movies, including one I’d been wanting to see.
I got about 90 seconds of movie — nonconsecutive —and an hour of “loading.”
The flight attendant sighed and told us all to try restarting our iPads. Sometimes it helps. But it didn’t today.
This will be great if it ever works.
This app is pretty crap 3/5
Granted it’s essential to watch free films, but wow. Quite crappy. I own a third gen ipad. And use it to watch films on Alaska. You’re better off spending $9.99 to rent the digiplayer. I stopped travelling with my ipad because it’s pointless. The free movies are all crap old films. The only new films are on the digiplayer but they don’t tell you that part you’re just confused as to why you don’t have access to the same films since they advertise it that way. The app barely works. How hard can it be to make a good looking functional app? Hard apparently. This thing is super bare bones. It’s like roboticists made the app. These guys make cool robots but terrible interfaces. It feels like you’re using a windows 97 media player on a 333mhz computer that’s about to send you a blue screen of death for guess what doing its sole function “Play A Movie”
Didn’t work 1/5
I flew recently on Alaska Airlines and the app didn’t work ... no internet available. I turned on the app while people were still boarding but got the no internet error. I again turned it on after everyone had boarded and got the same error. I have unlimited data on my phone through AT&T.
Very disappointed that I was unable to watch a movie on my long flight from Hawaii.
Always great with Alaska Airlines 5/5
I feel I always have a great experience with GoGo x Alaska Airlines. Highly recommend
Why all the negativity? 5/5
I am currently watching “The Meg” while somewhere over the middle of Oregon waaaaaay up in the sky and I must say I’m far from disappointed. Jason Statham is making the time pass juuuuuust fine. I feel bad for that poor guy who never got to watch “Ferdinand” though. That’s a good movie.
Haven’t had this slow of connection since dial up 1/5
Flying Alaska airlines. If you have an an hour to burn to download, connect, reconnect, try again and again then you’ll love this app and WiFi connectivity. To Alaska, if u r going to replace inflight entertainment with app and WiFi, then make sure it works.
Tried to use the app on an American flight and there was a pop up commercial that never went away. It wouldn’t allow me to minimize it.
Waste of time 1/5
Don’t waste your time on this app. Crashes, won’t load movies, just garbage
Great App!👌🤓😎 5/5
By licker ut
If u are looking to buy an app to watch movies and tv shows on for when your on a plane then this is the app for that,I
I strongly recommend this app to all because my experience with this app is great but I usually ride Delta and other air lines might not be as great as Delta air lines I hope I can help you decide to buy this app!⭐️⭐️⭐️⭐️⭐️🤓🙂
App keeps crashing and you have to restart the movie over and over. I eventually gave up
Horrible—Nothing will load 1/5
By Kriss C
It’s $22 for single flight use of internet on Alaska. This is my second time paying that ridiculous fee. It took me 6 minutes to navigate and load this page to write a review. I have had the same experience twice, no pages will load, can’t use apps because nothing loads, I’ve tried using different apps and different internet browsers, it’s all the same. This is a waste of money, it is like twice as slow as dial up, if it will load a page at all.
Alaska’s Great Perk 5/5
I have used this app every flight for a couple years now and it’s fabulous! It just sits in the background and pops up when needed to watch a show or movie in the air. I recently forgot to download it from the cloud because it had been a while since my last flight, and I was able to download it from the air without paying for a wifi pass! Alaska and GoGo are a great pair!
Great app! 5/5
Used on my recent Delta flight. I had no problems downloading to my iPad during my flight while using Deltas free WiFi. Watched an entire movie with no lagging or buffering or slow download time.
This ain’t it 1/5
I love Alaska/Virgin, flown frequently with them. 1 star is honest feedback because the App is broken more times than it works. In places with coverage (I.e continental U.S.) it’s fine. The problem is the inflight onboard movies. Since there are no built in head rest entertainment units, long flights over the ocean to Hawaii, mixed with broken apps is bad combination. I got it to work on my phone once, and my Ipad wouldn’t launch at all. It would tell me to be sure I have the app downloaded which I did and was sure it was updated as well on both devices. I tried all standard fixes, like getting on and off WiFi, powering off my devices, nothing. When the watch now button is pressed it either does nothing or reverts back to the yellow message to be sure to download the app. Frustrating.
Disappointing in flight entertainment application 1/5
By Soneone who travels
I fly with most of the major carriers and my experience with the GoGo entertainment app is not good. I’ve re-installed the app at least 5 times (while in flight) to no avail. I continue to receive an error message. I have searched the FAQs on the error message and I have followed the guided instructions. Still not working. There are several reviews from other passengers who have shared in this (disappointing) experience. If I ever fly Alaskan again I will remember to “skip” the app and just download content directly to my iPad. ....which isn’t a bad idea because Alaska’s catalog was not that impressive, and this app is clunky and unreliable (and that’s being generous.)
iPad Pro 11 1/5
Needs support for the new iPad Pro size!
App doesn’t work 1/5
By Mije Bryan
Regardless of the selection, every video comes back with the same message, “your video is unavailable”. The app does not work through Alaska Airlines.
How do you get it to work 1/5
I don’t know how to start the app can some one tell me thanxs I’ve tried this app for 2 flights and I can’t get it to turn on the movies it always stays on the same front page
Wow, just wow! 1/5
So disappointing. This app would not download in air. It’s not worth the hassle. I felt misled by the pilot when he announced free entertainment, free WiFi using your own device. He didn’t say you also have to download the app to take advantage of the free entertainment. And, there’s a 100% chance it won’t work. I’ve now read some reviewers recommend downloading before you’re air-born. Too late!
Only works half the time 2/5
Half the time I use this app it doesn’t work and tells me movies are unavailable. I chatted with support during a flight and he gave me a free WiFi pass which was nice, but that does nothing to help with the app not working and then he was like anything else I can help you with? And just kept repeating that he would escalate to the tech team to analyze our flight. It’s not the flight, its the app.
It won’t even let me get past the splash screen on my iPad. Rubbish...
Great job Gogo 5/5
They do good I watch a lot of there movies and it is perfect every time keep it up!
Much improved 5/5
The app is much easier to use than it was previously. You can now navigate between your movie and the movie library easily. Thanks Gogo & Alaska :-) love all the free movies.
Great app 5/5
By Dane Butler
This app is amazing it has bad reviews so I didn’t know if I should download it but I was in the middle of flight and needed a movie you can download the app in the middle of the flight and watch just connect to there WiFi the only is it was a little hard to figure out but in like 5 minutes I did so I recommend this app very much
By Al Hosseini
I wanted to resume my video, but the app errors 100 times. After I followed the instructions I reinstalled the app, but never solved the issue. Very frustrating!
No there there. 1/5
By Worth a Listen!
The app simply doesn’t function. You can watch a 32 second video and that’s it. Full stop. Dead. . . . . Delete.
Love it! 5/5
By Amishma(AKA) Amy
This is a great app to entertain you on a long flight. It has lots of newer movies and it has a kids selection as well! It’s great for my 6 year old who gets bored on long flights. However, it only works for certain airlines. A lot of reviews have complained about this but you can look up on google, safari, etc. which airlines this app serves and you might find yours. I have been recommending this app to lots of my friends and now to you! Thanks for reading! Have a safe flight!
50 minutes trying to download this app. Failed once already. Go go and get a life. Product is crap
Works great on Alaska Airlines! 5/5
Have never had an issue when using it on Alaska Airlines on multiple trips.
No way this will download in flight. Alaska’s WiFi and cabin service used to make me a loyal and engaged customer. They have gone down hill IMHO.
Free and great 5/5
Never had any issues always great
By no good nanny
Tried to use the app on a recent Alaska Airlines flight. It was a disaster! After about 15 minutes into a movie it crashed. I kept having to start over. It saved my place the first crash but after that the movie started at beginning. Couldn’t go 10 seconds without it crashing again. Very frustrated after 8-10 attempts to watch the movie so I gave up.
It’s GoGo. What did you expect? 1/5
GoGo is well known as a monopolistic company in the US as well as it’s equally terrible wifi and hidden agreement plans.
By Not too happity
Used to work great, now it’s always stuck on the ‘want to see a sample video’ screen. Won’t move off if it, no options. I deleted and reinstalled, no good. Too bad, I fly 2-3 times per week, and purchased internet each leg. Don’t bother, there’s bound to be a competitor soon!
Very Bad Video Service 1/5
By Most Unhappy Flyer
Worst and least user friendly video service I’ve encountered. Have flown for many years and several other video services. Very disappointing.