This is perfect 5/5
By didij-j djdjddx
I used to have this app and now I’m downloading this app again.
On my flight to my destination I was able to connect. On my current flight I can't connect because it keeps telling me that my wifi isn’t on...which it is. This app is often an issue on flights. I hate when I have to fly on an airline that uses them. So I’m on a quest to try to get as many people
To complain to their airlines for them to stop using your app and maybe you’ll improve it then.
Waste of time 1/5
Spend $6 for WiFi on Alaska to download ap to watch movies. Got the app which prompts me to open a browser to search movies. Then I select a movie and it tells me “ you must have Gogo app to watch” with a close button... I have the app and it doesn’t recognize it at all. System doesn’t work and now I have to write Alaska to get my $6 back. There must’ve a better way.. and if not opportunity is knocking for the competition.
Doesn’t work 1/5
By Dr. Nothing
I couldn’t get in work on my Alaska flight on both devices iPhone 6 and 3rd gen iPad. It only worked on my wife’s iPhone 11 pro. Tried to play with mobile browser settings as suggested in Alaska app pop up but nothing helped.
This app is a piece of dog crap 1/5
I got on my 3 hour flight, did as normal. Then, we didn’t take off for another about hour. Soon after, I see the add thing for this app and I was like “oh! Maybe this will be worth it.” . Long story short, it’s terrible. I DO NOT recommend this app. Like I said this is an actual piece of cow crap
Works great for Delta flights 5/5
Was able to use the in flight Wifi to watch a newer movie I haven’t seen yet!
No good on Alaska air 1/5
By my dog flash
Won't work on Alaska airlines. Did a chat with them and they couldn't help me. Bummer. I'm a frequent flier and no more free films.
Don’t bother 1/5
I used this on Alaska Airlines, and the app just isn’t worth it. Despite being supposedly able to work even when the plane doesn’t have internet, the app tried to run an ad before playing anything, and that ad couldn’t load because there was no internet! Infuriating...
Additionally I tried a few movies but wasn’t able to find any with subtitles. The experience was awful and the video player, for whatever unknown reason, doesn’t use the iOS-native player and doesn’t have anything like seeking or skip forward/back, etc.
It’s Not iPhone Friendly 1/5
Literally spend an hour trying to get connected on most flights. Today wasn’t any different, although I was finally connected I could not watch any movies for the entire 6 hour flight.
AA forced me to download this crappy app 1/5
I can’t download it.
Yeet yot yot
Frustrating and sub par 1/5
You have to do better!
Worthless; Deceptive 1/5
This app is worthless. I purchased a one month pass in October 2019 because I had 5 business trips in October and was flying Alaska Air for each trip. I did not realize that the app is only available on a select few aircraft. Out of my 10 flights, the app was available on just 2. Yup, 2 out of 10 flights. The WiFi worked on the first flight for about an hour, but only after about 20 minutes of "live chat". Very frustrating. When it went down, I couldn't reconnect on my own and was also unable to connect to the live chat function. On my next flight, I couldn't connect, but was able to connect to the "live chat". That was when I learned that the app is only available on a select few aircraft. They need to do a much better job of telling people the app is not available on every flight. However, they are more interested in getting the $49.95 than in good service. On my one other flight on which the app was available, I was able to use WiFi for about 20 minutes. Despite spending 30 minutes on the live chat function, I was never able to reconnect. Then, to add insult to injury, I learned that the one month pass I purchased is actually a subscription! My credit card has been charged for November, December, and January. Still trying to get them to cancel the service. Very deceptive to call something a one month pass when it's actually a monthly pass. DO NOT BUY!
2 hours into a three hour flight and still not working! 1/5
By Chesster 2
This is crappy service. Alaska dump this sh.. and go with something that works
Crappy app. 1/5
By Death Song
It crashes constantly and does not save spot in film
This is a sad excuse for an app 1/5
It’s clear from this app that Gogo does not care for its customers. Since they have no competition when it comes to inflight media, they feel as they can deliver cheap, subpar products to customers. I wasted my entire 2 hour flight simply because the the move “had expired”. I would avoid using this app at all costs as it is simply a piece of crap. As a developer myself, I could not see how anyone who built this garbage could be proud of their work.
Hadn’t worked for me since I downloaded it. 🙁
No issues 5/5
By purchaser verified
I travel often and use this app every time. Never any issues, so far.
App Works Ok. Should change name 3/5
App is fine, usually the inflight wifi is the problem. But on another note: can’t the developers just name it Gogo, why GoGo entertainment? It’s ugly on my home screen because my iphone 11 can’t show the full text and it cuts off before the ‘ment’. Is it that hard t-mobile??
this is poop 1/5
i couldn’t even download it this is poop do not download it it is
the bass app ever
Works beautifully 5/5
I've used this app on several flights from Delta and American. It works beautifully! It's smooth, and it does its job properly!
If I could give zero stars I would 1/5
I purchased a one day pass for $16 on a Delta flight and on the first leg of my flight, however, the WiFi on the plane was not working, so I couldn’t use it. On the second leg of my flight, the WiFi on the plane was working but no movies would load...there was an icon that kept spinning but it was so slow nothing would load. Finally I just stopped trying and played solitaire...requested a refund...absolutely no response. Complete waste of money.
Worst app on App Store 1/5
I never, never take the time to review or critique apps but my god GoGo is by far the worst experience I’ve ever had with a company. I am trying to purchase WiFi and give them money and it never loads and always crashes! This is absolutely ridiculous and I swear I am about to start my own company to rival their monopoly on in flight WiFi. Figure your sh** out GoGo! I hate this app I hate this company. I bought WiFi and then it failed to kid and I wanted $20. I will be telling ALL of my friends and everyone I know to leave 1 Star review absolutely ridiculous!!!!
App works just enough to get your hopes up but good luck getting anything to actually play.
If it works it’s barely ok 1/5
Clunky. Slow. Bad interface. Why do we have to use this!
It does it’s job 5/5
By Easy way to support each other
It does what it is supposed to do, I don’t understand why people complain so much it shows you content of movies and pretty good ones too.
Great way to catch up on Movies 5/5
I travel cross country three or four times a year and I always look forward to seeing what’s available on the flight. I typically fly American but i was happily surprised to find Delta utilizes the same platform.
Doesn’t work 1/5
The website on the plane said I needed to download this app to watch videos. No problem.
I downloaded it, tried again, then it said I still needed to download the app.
Alright, so I started the app and told it I wanted to see the video library. Instead of doing so, it then bounced me back to Safari and the website where, you guessed it, it said I needed to download the app.
Utterly useless and a waste of time.
I’m glad this is a thing because long flights are boring and being able to watch tv shows and movies is a game changer
Ok Boomer 1/5
By no i will not write a nickname
Doesn’t work on iPad 1/5
App doesn’t work on iPad. It tries to open the safari browser but this doesn’t work either....worthless.
Simply put, spotty performance; have backup plans.
From working to not working 1/5
Since your update 3 weeks ago this app has gone from working on an iPad to not working unless we go back in time when people used Adobe flash and somehow have a way to change webpage settings on said iPad to use Adobe? C’mon be better.
Didn’t work on my Delta flight on November 10, 2019 1/5
Tried to watch a movie on the flight but it would not load. I could watch the preview but not the film. Tried everything but no go on Gogo!
Clear technical incompetence 1/5
We might fairly expect more glitches when operating an app and internet connection at 30,000 feet. However, that’s really not what’s going on here. An app/website is garbage if any of the following are true:
(1) uses adobe flash in any way in 2019
(2) gives you instructions for Safari desktop on iPad
(3) app is pointlessly divided between browser/in-app player because devs apparently didn’t know how to bring up a browser widget in app.
All of these are true for the Delta/Gogo in flight entertainment. The third is icing on cake, where even if you have predownloaded the app on an iPad, it can bounce you to safari, then fail to open a link back to the gogo entertainment app, instead giving you erroneous instructions to install flash (ie 2 and 1).
Bad app 1/5
This was a waste of time and money. It just does not work.
Fix it or drop it.
Perfect on Alaskan airlines 5/5
Worked perfect for me watched 2 movies from okc to Seattle and one from Seattle to anchorage and worked perfect the whole time.
I downloaded the app but it won’t open
Doesn’t work on iPad 1/5
By GT Jim
I have used the app many times on my old cell phone, I tried it on my iPad to no success, like many others. Flash does not work on iPads.
Aeromexico va Delta 3/5
It works fine on Delta flights but it’s supposed to be the same app for Aeromexico and it does ‘t work. It says you don’t have the latest version all the time and there is no newer version in the app store
Piece of crap! 1/5
Don’t wast your time
Your better off flying with a different carrier 1/5
This app stinks as bad as the seating. You must have it if you want to watch anything though
Gogo would not be worth using if they paid you. This is horrible in 2019, just like it has always been.
Doesn’t work 1/5
With the latest login update with AK air, this app doesn’t work at all now
Doesn’t work with iOS 13 1/5
By Just Another Mac Geek
Acts like you’re using a laptop and keeps directing you to download Flash, which can’t be done with iOS. Can’t believe they haven’t fixed this yet.
wIfi iS diSaBleD 1/5
By Fuhq Yhuew
said my wifi is disabled but isn’t. i’ve tried deleting and redownloading andstill stuck on no wifi screen. So i got to “experience” nothing. thanks boomers 🤡🤡🤡
Because I can’t give it no stars 1/5
By Kermit the shrek
I don’t need to say much about the app itself that hasn’t already been said. My concern is primarily how subtitles aren’t available for all the movies or tv series. I tried reaching out to customer service to understand why. They said it was due to a contract agreement that treated subtitles like a paid feature in order to be included. I suspect this person had no clue what he was talking about. Captioning or subtitles aren’t just some ‘additional’ feature that’s part of some payment structure, it’s an essential part of all movies and tv shows and all movies in the last decade have come with subtitles, so this was a deliberate act of excluding a built in feature that already existed. I challenge them to exclude the audio portion of the movie. Right. Same idea. It wouldn’t fly. (No pun intended)
Why is it okay to discriminate? I don’t get it. Do the right thing. When you don’t include, you unconsciously exclude.
The app is worthless garbage 1/5
This app claims it helps streaming on mobile devices like iPhone and iPad as these devices no longer support Flash; which is a whole different subject. Instead, what really happens is you download the app, then when you open it, you get the message that you need to select a movie. It then sends you back Delta Studios via the browser and when you click on a movie and hit “watch” you are instructed to add Adobe Flash to your browser; which you cannot do on an iPad. Thus... no streaming. I tried this several times. Even uninstalling and reinstalling the app. All this thing does is send you in an endless loop from app to Delta (or whichever airline) which then tells you to install Flash. Incredibly frustrating and a massive waste of time. Airlines that wan to encourage streaming on mobile devises need to incorporate HTML5. The end.