Doesn’t Work! 1/5
Two flights in a row that this App doesn’t work. I choose a movie, hit play and get this error “We’re having trouble retrieving your video. Please try again or select another title from the storefront “. I selected a couple more videos and receive the same error on all of them. Very frustrating!
Your video is unavailable 1/5
By Matt :():
I tried using this app on a Delta flight and every time I tried to open a movie it failed saying “Your video is unavailable.” After trying about five different movies I gave up.
Worst app ever 1/5
By angry user III
The worst app.
Good app...when it works 2/5
I’ve tried to use this app for the last 6 months and I’ve only been successful 50% of the time. If you can get it start, and if you can get your chosen video to download, whatever you do, don’t try to stop midway. The whole thing will freeze and you may be forced to delete and reinstall the app; and good luck getting that process completed in-flight. Needs a dedicated exterminating crew to squash all the bugs.
Doesn’t load video 1/5
Downloaded this app and it gives me an error every time I click onto a video to watch. Just preload the videos Delta so we don’t have to use this worthless app.
This gogo entertainment app says it won’t download due to invalid address though I’ve used it before. Quite frustrating!
IPad issue 2/5
By 808 Kahuna
App has worked well on my iPhone so I downloaded onto my iPad for a recent trip on Alaska Air and it said it “wasn’t supported”. Still worked on the phone so I squinted for 5 hours... pretty crummy support/help choices especially at 35,000 feet over the ocean.
Not user friendly 1/5
I have been trying on a multitude of flights to make this work. Total disappointment. Confusing to the middle aged population!!!
Horrible app 1/5
Spent an hour and a half of my two hour flight trying to get this service to work, and alas, it worked for 10 minutes and then I gave up. Horrible horrible horrible.
Downloading the app 1/5
I have used he Gogo app in the past and it’s good when it works, problem is it rarely works. I am trying to download the app on a new iPad and it is taking the entire flight to do so. Very frustrating.
So easy 5/5
By Jay Senske-Hobbs
This is my 4th flight on delta and I love this app! YouTube will never load but go to safari and look up this then download the app, that easy!👍
App does not work 1/5
By ForLife Brands, Corp.
Downloaded the app for nothing, tried connect to the WiFi and nothing happened. Be NH and executive platinum with AA, this really disappoints me.
The app is difficult but.. 4/5
So I’ve used this app before and it had worked perfectly with no problems, but my last two flights didn’t want to work. I have to say that even though I couldn’t get the problem completely trouble shot, the tech support was very friendly and helpful as much as they possibly could be, so for that I say 4 stars and thank you :) after all user error is the number one error in technology!
Doesn’t work 1/5
Uses browser for UI to add to queue. None of the videos ever played. Gogo has a monopoly on airline WiFi. This is what happens when there’s zero competition.
Been trying to download this app since right after we hit 10,000 feet (didn’t know you needed the app beforehand, I’m just a student flyer with a school group) and my flight is well over an hour and a half in and it STILL hasn’t downloaded.
Doesn’t load 1/5
App doesn’t load
Doesnt work 1/5
Had issues on my iPhone 6 right upon downloading. I wasn't able to watch any movies but was able to watch random tv shows. Very faulty.
Go back to the tv/movie screens on the seat in front!!
this app is trash.. it wont even load or play.. horrible.. the updates you made we’re totally useless.. 👎👎👎👎👎
Worst app planet earth has ever seen 1/5
App is completely unstable. Crashes and bugs galore. Would give it less than one star if possible
4 stars 4/5
Too glitchy to be of much use 2/5
By Master DLo
I travel a lot - usually several times each month - and I’ve tried this app on three models of iPhone and two models of iPad. In all cases the app works fine … when the WiFi is stable enough to stay connected. More often, I get to watch less than 5 minutes of a movie before having to close out and reconnect. I’ve now gone to downloading movies on Netflix before the flight.
Is useless junk on iPhone X 1/5
Developer needs to test it!!!!!
Too many Bugs in it that are too obvious to not be noticed.... maybe a better recommendations, is to fire the code author ....
Further recommend Gogo find high schooler not too busy this spring break.. obvious bugs can be fixed in less then a week...
Works good 4/5
I was in the plane and I saw the pan flit and did what it said. Worked perfectly on iPhone X and watched the anchorman and had a good time.
I have the newest version. It plays the trailer. When I click to play picture, it says it needs to download latest version. Latest version is downloaded. THIS APP IS A COMPLETE WASTE OF TIME!
#Firstworldproblems much? 5/5
Just be thankful you are able to be on an airplane.
iPhone X support needed 1/5
The UI is broken on the iPhone X. Nearly to the point of unusability. The app doesn’t handle the notch, and doesn’t hide the task switcher bar. For example.
The Gogo App matches its WiFi service; They are both horrible. 1/5
By Southwest has better...
As others have mentioned, the App is temperamental and buggy. It’s functionality is so low that I’d much rather download movies before I leave the house.
Moreover, Gogo’s WiFi service is horrible. American just sued Gogo. I can see why. The company does not deliver on its products and services.
I will refrain from using either in the future.
Hair Loss 1/5
Wow, The internet is so horrible it took 20 minutes for the review page to finally load. A colossal waste of my time and money. Honestly don’t bother.
By ticked offfff
Very frustrated with American Airlines entertainment. Couldn’t believe no TVs on the back of the seats. Another passenger instructed me about the app for American. I added it but it still didn’t work. Flights over 4 hours are a little difficult without some form of entertainment. Delta is much better. They are also much more accommodating. This is my first and last flight with American Airlines. I also tried to get on an earlier flight to avoid a 4 hr lay over. There was seats available but I was told I had to follow my suitcase. I would have gladly picked it up later. I’m only 10 minutes from the airport. So sad American. My first experience with you was not very good.
Good only for one movie 2/5
Same issue- once a movie is finished, there is no way to return to the main menu.
Need iPhone X Compatibility 1/5
Hard to enjoy movies when there’s a distracting white bar at the bottom.
I can’t get it to work on my flight 1/5
I spent an hour of my flight trying to install it, and after it finally installed, it wouldn’t work. It might be a network problem on the plane, but who knows. It just doesn’t work.
Don’t waste your time 1/5
If you want to spread a 2 hour movie over 5-6 hours, this is the app for you! Lucky to get 30 seconds of movie before it freezes for anywhere from 30 seconds to an hour. Better off downloading solitaire.
Mr. Szainfeld 1/5
Terrible connection, I’m on the flight now but can’t connect my Ipad to the gogo network, totally useless
By persnickity pat
App may be fine.. don’t know, I’m 20 minutes past 10000 feet and it’s still downloading. Southwest’s inflight entertainment doesn’t require an app, includes live TV and is available from gate to gate...
Slow download inflight 3/5
By Tarun E A
The app is developed by GOGO. I’m on GOGO network. Why does it take forever to down the app??
Where are the other movies??? 1/5
The first time I used this app it was great! But on my return I opened the app to find that I was stuck in “My Library”. There was absolutely no way to get out of it.
Destroying Children’s Dreams at 35,000 Ft 1/5
My four year old son had behaved so well during a day of travel, so after reading how *EASY* it was—read, *EASY*—to set up the Gogo Inflight media app, I promised him he could watch a movie. Of course, after I paid ten dollars for a flight pass (because what greedy corporate monstrosity doesn’t make you pay up front for nothing but an empty promise and a chilling rouse like some disgusting carnival barker?), the app repeatedly failed to load on the iPad, repeatedly giving me an error message. This when my son already had earphones and eagerly awaited the movie to begin on the screen. The flight attendants on Alaska Airlines were zero help (because again, why take responsibility for a problem if you can pass it off? Isn’t that the way of 21st century civilization?), so I tried to install the app on my iPhone. Same problem. And of course with my * lightning speed* internet connection through gogo, I am unable to load any basic utility, like twitter, to reach out for real-time customer support. So here we are, my son tearfully sobbing on the plane when things would’ve been perfectly fine if we had just continued looking at books. Isn’t that a microcosm of humanity at this point? We all would have been better off to just continue reading books instead of destroying our lives with the mirage of 24/7 entertainment that the internet will never provide in a thousand lifetimes. And my son is so distraught that he accidentally upended his smoothie on my cloth backpack and destroyed it. So there you have it, Gogo. I want ten dollars back, the last hour back, my son’s happiness back, my backpack restored, and for you disappear like the ephemeral nonsense entity you are, a brief blip of nothing in the history of cosmic time, having impacted nothing and contributed even less.
You can't even use it boooo
Just Awful!!!! 1/5
By Mr Lindsey
It just Doesn’t Work! Every time I open it up (unless I’m at Home on my own WiFi) it tells me to Turn on my WiFi and that’s All it Does. This is Supposed to give you access to the In Flight WiFi which Clearly Does Not Exist so this app is Highly Useless mind you my WiFi is already turned On but of course it doesn’t matter if there’s No Network please tell me how this makes sense, going on my 4/5th flight and this app Still has Yet to Work!
Switching back to the library 3/5
I have used this app several times to access movies while flying, however, the problem I have is the same as the reviewer above. Once a movie is watched, there is no way to get back to the library if you want to watch another movie. You have to end your session and then log back in again. There needs to be a better way to work around this!
Super Thankful 5/5
I am very happy with this app because it made it possible for my mom and I to keep in contact even when I was in the air. My grandpa was very ill and I was able to know what was happening! Thank you Alaska Airlines and Gogo Entertainment!
Terrible - but unfortunately not unique experience 1/5
As said in other reviews, I watch a movie across two flights, and now now way to get out of that movie. I’m now trying to uninstall and reinstall it on slow wi-FYI. Seems like exiting a movie should be a fundamental function. Hope you fix it as I value the service.
Ok app 4/5
I don’t know why people are mad like honestly were you expecting extremely fast connection 10000+ ft in the air??? It’s goo but not great it works 72% of the time (I tested it I had a lot of free time). Highly recommend also download before flight but it takes 4mins on flight (Tested again).
Bob & Dan need to chill TFO 5/5
This app works. This app works well. I had no issues with this app onboard my Alaskan Airline flight from DFW to Portland. Thanks GoGo.
Bad design, intermittent service, slow to connect 1/5
I am a Delta Diamond and travel for business about once a week. I’ve been using GOGO Inflight for about 5 or 6 years. I pay the monthly fee. The app no longer works properly on Delta flights. I have to manually type in the GOGO URL each time. Once connected, I have to go through a painfully tedious and repetitive process of entering my e-mail, password, and one time authentication code. If connection speed is slow, which it is often, I get hung up in a loop ... sometimes for 15 minutes before I can connect.
Won’t download 1/5
Wow delta. You can’t find ways to surprise me with horrible service. Not the first time I’ve had to fly with you without I entertainment but my god you are good at disappointment. I couldn’t even download the app to try and watch something. Thanks for nothing.
Would give zero stars if I could.
Need to completely redevelop this App 1/5
By Unclebub 38
Hi I have been stuck on the same movie for my last five flights. Issue is that there is no menu to get out of “your movies” to select something else and since the last update whatever you last watch stays in your selected home screen. The lack of a menu has been a pain ever since they introduced the app but now it’s useless unless you want to watch the same thing over and over.
Great! but... 3/5
By baye watson
I opened the site in air and it had a great list of movies and tv shows, but it would only let me watch one movie, and I couldn’t delete the one movie out of my library! It would not even show me the list of movies and tv shows again! And there were few kid friendly movies. But once I watched the movie, it was great! Great idea, just needs improvement.