Love it! 5/5
By Amishma(AKA) Amy
This is a great app to entertain you on a long flight. It has lots of newer movies and it has a kids selection as well! It’s great for my 6 year old who gets bored on long flights. However, it only works for certain airlines. A lot of reviews have complained about this but you can look up on google, safari, etc. which airlines this app serves and you might find yours. I have been recommending this app to lots of my friends and now to you! Thanks for reading! Have a safe flight!
50 minutes trying to download this app. Failed once already. Go go and get a life. Product is crap
Works great on Alaska Airlines! 5/5
Have never had an issue when using it on Alaska Airlines on multiple trips.
No way this will download in flight. Alaska’s WiFi and cabin service used to make me a loyal and engaged customer. They have gone down hill IMHO.
Free and great 5/5
Never had any issues always great
iPad Pro 11 2/5
Needs support for the new iPad Pro size
By no good nanny
Tried to use the app on a recent Alaska Airlines flight. It was a disaster! After about 15 minutes into a movie it crashed. I kept having to start over. It saved my place the first crash but after that the movie started at beginning. Couldn’t go 10 seconds without it crashing again. Very frustrated after 8-10 attempts to watch the movie so I gave up.
It’s GoGo. What did you expect? 1/5
GoGo is well known as a monopolistic company in the US as well as it’s equally terrible wifi and hidden agreement plans.
By Not too happity
Used to work great, now it’s always stuck on the ‘want to see a sample video’ screen. Won’t move off if it, no options. I deleted and reinstalled, no good. Too bad, I fly 2-3 times per week, and purchased internet each leg. Don’t bother, there’s bound to be a competitor soon!
Very Bad Video Service 1/5
By Most Unhappy Flyer
Worst and least user friendly video service I’ve encountered. Have flown for many years and several other video services. Very disappointing.
Depends on the airlines 5/5
Alaska? Downloaded and watched movies no problem.
American? Wasn’t able to get the App Downloaded.
Pleasant surprise on American 5/5
Initially disappointed because we didn’t have the movie screens in the back of the seats. After hearing the announcement before take-off, I looked in the back of the American Way and found instructions on how to access.
I was disappointed again because I saw where you must download the app PRIOR to take-off. However, there is a workaround to use their WiFi for free, access a website and download the app. Best case scenario is still to download ahead of time though, since downloading in-flight cuts into your movie time.
I was able to enjoy a currently pay-per-view box office hit on my home TV provider on my iPad. Great selection of movies.
Total garbage 1/5
Getting a video player to work is an extremely solved problem and this concept baffles the gogo people. They really couldn’t build a clunkier and flaky app/web experience. Really really poorly done people.
By malia's reviews
It is awesome , everyone should have it
Delta Passenger 3241 5/5
By Customer X24
I can’t speak for the people having poor connectivity on their flights, but those not understanding how to download or navigate it must be quite the smooth brained individuals. You connect to the WiFi, it redirects you to the homepage, you click on the in-fight entertainment, click your film, and then it provides a link to download from the App Store. Delta had a quick download and not a single issue, managed to get my movie up and running in 30 seconds.
Needs to be better!!!! It is 2019 and it still isn't better! 1/5
It freezes and is buggy! You need to hire actual programmers and tester! ... *FacePalms
App works great! 5/5
On Delta flight and I just downloaded the app. Found a movie to watch and it started with zero issues.
Takes too long to load 4/5
I will wait too long and it may not even work
Great on Delta 5/5
I’ve used this on Delta flights and it works well. As always internet on the plane isn’t available until 10,000 feet which I don’t mind. This is from my own experience but you can think what you think.
App is fine 5/5
The bad reviews come from users who aren’t tech proficient
Gogo app problems 2/5
I have been connected to the WiFi for an hour now with the Gogo app and all and I still cannot get my movie or video to load. It just keeps saying the movie isn’t working or retrievable. I also think it is really stupid I have to pay for WiFi. Delta is big, they should be able to sustain their own WiFi without us suffering for it. I’m not if it just doesn’t work on my phone on what, but nothing works. I just wanted some music at least. This app is not user friendly.
It's fine... 4/5
It works fine. All of the people that are negative about it just leave the instruction guide in the seat pocket. You use it for a few flights, then uninstall it later. No big deal.
Very Unreliable 1/5
Hardly ever works on Delta. Dry few times does it actually load a movie correctly. I wish there were other inflight options.
Really good! 5/5
I personally really enjoyed the app. The pros of the app are you get to watch tons of movies and shows they have all the new releases too! The only thing I dislike is you have to wait til ur 10,000 ft in the air and you have to connect to gogo WiFi but other than that I really recommend this app
Bob is wrong this app is great everyone in American should use it
More Movies and subtitles don’t work 4/5
This app is great so far. The download only took about 5 min and it’s not laggy. But when I try to put the subtitles it won’t work. It worked fine on my last flight. And more movies, but overall, this was good.
Every time I fly Alaska it’s a must!
I don’t see how people don’t understand 5/5
By Ash ketcumm
1. The captain will announce when you can use the WiFi, which should be common knowledge that’s its not as soon as the plane takes off. 2. Changing the movie selection isn’t as complicated as some have stated.
WiFi dropped regularly, couldn’t hold my place in the movie when reconnecting, kept telling me my movie timed out. Alaska Airlines please fire this vendor. They are terrible at what they do and I don’t trust their data policies.
Not good 1/5
If I could give this app zero stars I would. Did not let me download app during flight. By the time it download, the flight was over.
You know how you know when an app is ready bad? The tip off is when you have more 1-star ratings then the rest combined. How delta can allow this is beyond me.
Doesn’t work 1/5
App loads and you can’t move past the welcome screen
No Problems 5/5
I fly Alaska quite often and I never have any issues with this app. It may occasionally buffer. However, it is never for very long ... I have read some horrible reviews on this but I have used it for a couple years now and I always seems to do me right. While I don’t use internet while flying ... I thunk it is quite standard to charge for internet service ... movie selection is adequate for wasting a few hours in the sky and the texting IS free of charge so that is kewl.
All in all ... I am satisfied with the app.
Doesn’t work 1/5
App won’t load anything
So bad, wage of time 1/5
After installation， you can’t connect to stream. Always there is a problem.
Spent one hour debugging and finally and randomly working after reinstallation using a new auth code.
A crappy app! Cheaply outsourced?
Shame on you.
Nickel and dime, don’t waste your time. 1/5
Nothing like spending a couple hundred dollars to book a flight and then being required to pay 10+ dollars to use the internet. Absolute waste of time, once I downloaded this app I was informed that my flight doesn’t offer in flight entertainment, and I could purchase an internet pass to watch the, here’s the kicker, IN FLIGHT ENTERTAINMENT. If I ever have an option I’ll never use GOGO LLC for any sort of media ever again. Con artists.
I had ZERO problems 5/5
I downloaded the App on board , it worked perfectly well, I watched movies with no problems
Always buffers 1/5
Worked Perfect on Alaska Air 5/5
By A Discerning music lover
I was dubious about downloading this app after reading the HORRIBLE reviews left recently. They all had 1 thing in common, they were all on different airlines (Delta, American Airlines, etc.) No one had recently reviewed their experience with Alaska. I was able to download the app in the air on my IPhone 8 Plus using their FREE Wifi from Seattle to LAX. I was able to watch Oceans 8 with headphones and subtitles because I sometimes miss details when they have accents. It was an easy interface through the app and I could have accessed through Safari. It worked perfectly for me. Thank you, Alaska for going the extra mile and making it possible to have free entertainment on my flight. And to the app developers, I would drop an airline that does not back your play, man! That’s not helping you guys get anywhere. I am glad I took a chance and downloaded this app.
It’s not the app it’s American Airlines 5/5
By Boo its me.
American Airlines requires you to download the app pre flight unlike delta and others. So all the negative reviews are based on that. It’s decently user friendly and it works fine.
Most Handicapped App 1/5
Honestly most degenerate app ive ever seen does not work and have reinstalled and followed the instructions for “fixing” these errors. FIX YOUR APP. The wifi on AAL is also trash because enjoy your x amount of hours in the plane trying to fix all the errors, could find better wifi at a motel six. Why tell people to pay $16 for flight pass wifi when it doesnt even work. I WANNA KNOW WHO THE DEGENERATES ARE WHO DECIDED THIS WAS A DECENT APP.
Works Great 5/5
By Will with a GTI
Everyone was saying this doesn’t work but I used it from Chicago to Atlanta at cruising altitude and the movies ran smoothly. They did not take any time to load and the picture quality was fine (780p) Tons of movies to choose from. Would definitely recommend on flights with no on board screen!
"Just because your life is on the ground, dosent mean it stops I the air" WELL WITH THIS APP IT DOES!!! This stupid app isnt even worth the average American's time. Im confusion now. I've tried to watch Ferdinand about 1,000,000,000,000,000,000 times!! But when I go to the website it says "you have to download the app" THAT'S IT! Like what app! It only gives a link sometimes. Worse, when you do go to the app store, unless you have service 1,000 ft. In the air you cant get to the app store so then you literally still have to wait the rest of the freaking flight and then go download the app. LIKE WTH! This is literally a floofing waste of tome unless you cant live without WiFi and are always flying. So, if you're bored out of your mind, don't download this app🤦🏼♀️
Zero star 1/5
By flying unconnected
Will not operate. Complete waste of time.
It’s 2019 1/5
It’s almost 2019 yet this video streaming app offers no subtitles, where 99.9% of users are on planes, where volume isn’t an option.
v220.127.116.11 doesn’t work 1/5
Was unable to play any movies or TV shows (“your video is unavailable” error for each one) using an iPhone 6S on a 14 hour flight with no screen available to me. Needless to say, it made the flight feel a lot longer and was extremely disappointing. The installation and usage of the app worked fine while in flight, but since I couldn’t actually watch anything it doesn’t deserve more than a 1 star. Clearly the developers haven’t done enough testing. If you’re on an older version of the app that works, don’t update!
Did not work 1/5
I tried a movie and two shows and neither worked on my iPhone XS. Could t watch anything.
I tried to use free entertainment on my flight and like always the movies say please try again or resource not found. Feeling lucky, I purchased full flight wifi for a 21 dollar scam. After a solid hour I realized I’d rather get dragged off of United Airlines than sit here and suffer with no TV. This company deserves a 0/5 for this absolutely horrible wifi. On top of that, I told my brother to see if it worked for him. Guess what happened? With no surprise, he was scammed. I realized halfway through my flight that I had just paid for nothing. Thank you Delta for continuously letting me down. You will not see me on your flight ever
Nothing worked 1/5
By My Minions & I
I’m on a 2 hour flight to New Jersey and had every intention of using this To entertain my 3 year old. I tried Frozen, Mickey Mouse series, Finding Dory, Finding Nemo, the whole 9 and nothing worked. I tried on multiple occasions throughout the flight and I kept getting the unavailable at the moment. It’s simply refused to work with the exception of previews. I love Delta so to have this service with such and amazing organization of a disservice.
Bad app 1/5
Wonder how companies like these say in business. Doesn’t matter what you do, “your content is not available”. I think Delta needs to find a new provider with software that actually works.