Amazing and useful 4/5
Whenever I fly, I use this app so I can watch movies. It may not have every movie I like, but some of them. So basically free movies while flying. If anyone is seeing this... Download before you leave to the airport!
Does not download to pc laptop 1/5
The Programmers do not seem to understand that people outside of their community do not buy new gadgets every year. The app does not work for my older iPads, the app does not work on my windows laptop. If it only works for my newish smartphone, then it isn’t free, and it is of no value to the excluded.
STOP BEING MEAN PEOPLE!!! 5/5
I think this app is perfect. It allows me to watch movies on the plane.
Also: Don’t blame Alaska airlines if your app doesn’t work. Now you can just watch movies on their website, when you use the WiFi.
Alaska airlines is amazing and awesome and I just wanna give a shout out to the flight attendants.
The flight attendants work super hard to come to work everyday with a smile on their face. No other airline has flight attendants that nice. And when the travelers are grumpy and don’t have something they need, Alaska is there to help out nicely.
So stop being mean and saying this app is trash you can find nicer words to explain your troubles. Seriously people I think you are way better then this don’t be so mean to the developers.
Waste of time 1/5
By ari feek
Fly every week and works maybe 25% of time.
Something went wrong 1/5
Been trying to download the app to either a nearly new iPhone (up to date) or Samsung tablet off and on now for a couple of hours. Never works, I give up.
App is trash 1/5
IF you can get it to work the audio cuts in and out
I don’t know why I keep trying 1/5
By an atlanta, ga pediatrician
The number of things wrong w the app and the service is enormous. Difficult to connect (more than not, 10 minutes, and on a recent flight, after 15 minutes I stopped trying), painfully slow connection speed (back in the day, dial up was faster) for just email and non video related browsing
Most recent flight, I never connected as “cookies” were not enabled, which they were, and dispute rebooting my iPhone and then my iPad, no success
The only reason this company continues in business, is they are a monopoly and have ya captive— if we had a choice of services, they would be out of business in a week
And yes... I will try again on my next flight, and they will again take my money, but that is what a monopoly does
Worst app ever 1/5
By Greg DO
Don’t even waste ur time loading this app.
Forced app usage and not allowing VPN 1/5
I wouldn’t trust this app. Or is it Delta...
Doesn’t work. 1/5
We flew Alaska. Loaded app but didn’t go past advertisement. The app did not even show up in Setting on iPad. It does work on iPhone 10. We didn’t need to use the iPad just wanted to try to see if it is true. Like they say, too good to be true ...
Total... scroll down for the conclusion.... 1/5
By Jolly Man Gas Tax
Why does it work here but not there 2/5
On a recent trip with my wife the App kept stalling on my phone (iPhone 6). I could never get it to work. My wife wasn’t using her phone (iPhone 7) so I asked if I could try it. Hers was a bit glitchy, but overall worked well enough.
It would not load movie 1/5
Terrible app it did not work at all. Everything I selected would no play.
I have only spent 45 minutes trying to figure out Delta’s inflight entertainment and downloading some useless app and now am ready to land. Get with the times, Delta! What a complete waste of time.
Welcome back to 2001 1/5
Corporate nonsense. Streaming app that doesn’t give the feature of rewind or fast forward... really got what they paid for I’m sure
By JerryThe Great
Useles app...I’m very techie and I could not figure out how to use during a flight.
DO NOT PAY FOR WIFI 1/5
By Customer 19825
Currently on an Alaska flight and have just enough connectivity to write this review. The bandwidth available after purchasing is archaic. In order to connect after purchase I had to power down my phone and reconnect and even then it takes minutes to just display an email. The app is required to stream movies but DO NOT pay for WiFi from this company.
Very unreliable 2/5
By Brian from Anchorage
I recently took a flight with two legs out and back. Making the app work on my IPad was an exercise in frustration on all of the flights. After watching the Alaska Airlines add 5-6 times, I used the chat feature. Support told me to clear my browse cache. I did that and it disconnected my chat session. Upon restarting Safari and the app it worked... sort of.
Getting the movies to launch was still painful. I had to select the movie and click the watch button. The first several times it returned me to the select movie screen. Finally it allowed me to open in the actual GoGo app.
Long flights. A couple movies played without issue. Of the other three two froze 15-20 minutes from the end. After waiting 5 minutes I tried restarting everything. No good. Started over with cleaning cache, selecting movie several time, watching commercial yet again, and the fast forwarding to end of movie. I finally got to see the end of the movies. It happened a second time with one of the movies.
One of the other movies froze multiple times but started playing again.
Free is free, I give this two stars because I got to watch some movies I had not seen before. But the application and implementation needs serious work.
This application is a detriment to Alaska Airliners reputation, a company known for its good customer service.
This is perfect 5/5
By didij-j djdjddx
I used to have this app and now I’m downloading this app again.
On my flight to my destination I was able to connect. On my current flight I can't connect because it keeps telling me that my wifi isn’t on...which it is. This app is often an issue on flights. I hate when I have to fly on an airline that uses them. So I’m on a quest to try to get as many people
To complain to their airlines for them to stop using your app and maybe you’ll improve it then.
Waste of time 1/5
Spend $6 for WiFi on Alaska to download ap to watch movies. Got the app which prompts me to open a browser to search movies. Then I select a movie and it tells me “ you must have Gogo app to watch” with a close button... I have the app and it doesn’t recognize it at all. System doesn’t work and now I have to write Alaska to get my $6 back. There must’ve a better way.. and if not opportunity is knocking for the competition.
Doesn’t work 1/5
By Dr. Nothing
I couldn’t get in work on my Alaska flight on both devices iPhone 6 and 3rd gen iPad. It only worked on my wife’s iPhone 11 pro. Tried to play with mobile browser settings as suggested in Alaska app pop up but nothing helped.
This app is a piece of dog crap 1/5
I got on my 3 hour flight, did as normal. Then, we didn’t take off for another about hour. Soon after, I see the add thing for this app and I was like “oh! Maybe this will be worth it.” . Long story short, it’s terrible. I DO NOT recommend this app. Like I said this is an actual piece of cow crap
Works great for Delta flights 5/5
Was able to use the in flight Wifi to watch a newer movie I haven’t seen yet!
No good on Alaska air 1/5
By my dog flash
Won't work on Alaska airlines. Did a chat with them and they couldn't help me. Bummer. I'm a frequent flier and no more free films.
Don’t bother 1/5
I used this on Alaska Airlines, and the app just isn’t worth it. Despite being supposedly able to work even when the plane doesn’t have internet, the app tried to run an ad before playing anything, and that ad couldn’t load because there was no internet! Infuriating...
Additionally I tried a few movies but wasn’t able to find any with subtitles. The experience was awful and the video player, for whatever unknown reason, doesn’t use the iOS-native player and doesn’t have anything like seeking or skip forward/back, etc.
It’s Not iPhone Friendly 1/5
Literally spend an hour trying to get connected on most flights. Today wasn’t any different, although I was finally connected I could not watch any movies for the entire 6 hour flight.
AA forced me to download this crappy app 1/5
I can’t download it.
Yeet yot yot
Frustrating and sub par 1/5
You have to do better!
Worthless; Deceptive 1/5
This app is worthless. I purchased a one month pass in October 2019 because I had 5 business trips in October and was flying Alaska Air for each trip. I did not realize that the app is only available on a select few aircraft. Out of my 10 flights, the app was available on just 2. Yup, 2 out of 10 flights. The WiFi worked on the first flight for about an hour, but only after about 20 minutes of "live chat". Very frustrating. When it went down, I couldn't reconnect on my own and was also unable to connect to the live chat function. On my next flight, I couldn't connect, but was able to connect to the "live chat". That was when I learned that the app is only available on a select few aircraft. They need to do a much better job of telling people the app is not available on every flight. However, they are more interested in getting the $49.95 than in good service. On my one other flight on which the app was available, I was able to use WiFi for about 20 minutes. Despite spending 30 minutes on the live chat function, I was never able to reconnect. Then, to add insult to injury, I learned that the one month pass I purchased is actually a subscription! My credit card has been charged for November, December, and January. Still trying to get them to cancel the service. Very deceptive to call something a one month pass when it's actually a monthly pass. DO NOT BUY!
2 hours into a three hour flight and still not working! 1/5
By Chesster 2
This is crappy service. Alaska dump this sh.. and go with something that works
Crappy app. 1/5
By Death Song
It crashes constantly and does not save spot in film
This is a sad excuse for an app 1/5
It’s clear from this app that Gogo does not care for its customers. Since they have no competition when it comes to inflight media, they feel as they can deliver cheap, subpar products to customers. I wasted my entire 2 hour flight simply because the the move “had expired”. I would avoid using this app at all costs as it is simply a piece of crap. As a developer myself, I could not see how anyone who built this garbage could be proud of their work.
Hadn’t worked for me since I downloaded it. 🙁
No issues 5/5
By purchaser verified
I travel often and use this app every time. Never any issues, so far.
App Works Ok. Should change name 3/5
App is fine, usually the inflight wifi is the problem. But on another note: can’t the developers just name it Gogo, why GoGo entertainment? It’s ugly on my home screen because my iphone 11 can’t show the full text and it cuts off before the ‘ment’. Is it that hard t-mobile??
this is poop 1/5
i couldn’t even download it this is poop do not download it it is
the bass app ever
Works beautifully 5/5
I've used this app on several flights from Delta and American. It works beautifully! It's smooth, and it does its job properly!
If I could give zero stars I would 1/5
I purchased a one day pass for $16 on a Delta flight and on the first leg of my flight, however, the WiFi on the plane was not working, so I couldn’t use it. On the second leg of my flight, the WiFi on the plane was working but no movies would load...there was an icon that kept spinning but it was so slow nothing would load. Finally I just stopped trying and played solitaire...requested a refund...absolutely no response. Complete waste of money.
Worst app on App Store 1/5
I never, never take the time to review or critique apps but my god GoGo is by far the worst experience I’ve ever had with a company. I am trying to purchase WiFi and give them money and it never loads and always crashes! This is absolutely ridiculous and I swear I am about to start my own company to rival their monopoly on in flight WiFi. Figure your sh** out GoGo! I hate this app I hate this company. I bought WiFi and then it failed to kid and I wanted $20. I will be telling ALL of my friends and everyone I know to leave 1 Star review absolutely ridiculous!!!!
App works just enough to get your hopes up but good luck getting anything to actually play.
If it works it’s barely ok 1/5
Clunky. Slow. Bad interface. Why do we have to use this!
It does it’s job 5/5
By Easy way to support each other
It does what it is supposed to do, I don’t understand why people complain so much it shows you content of movies and pretty good ones too.
Great way to catch up on Movies 5/5
I travel cross country three or four times a year and I always look forward to seeing what’s available on the flight. I typically fly American but i was happily surprised to find Delta utilizes the same platform.
I’m glad this is a thing because long flights are boring and being able to watch tv shows and movies is a game changer
Ok Boomer 1/5
By no i will not write a nickname
Doesn’t work on iPad 1/5
App doesn’t work on iPad. It tries to open the safari browser but this doesn’t work either....worthless.