App works just enough to get your hopes up but good luck getting anything to actually play.
If it works it’s barely ok 1/5
Clunky. Slow. Bad interface. Why do we have to use this!
It does it’s job 5/5
By Easy way to support each other
It does what it is supposed to do, I don’t understand why people complain so much it shows you content of movies and pretty good ones too.
Great way to catch up on Movies 5/5
I travel cross country three or four times a year and I always look forward to seeing what’s available on the flight. I typically fly American but i was happily surprised to find Delta utilizes the same platform.
Doesn’t work 1/5
The website on the plane said I needed to download this app to watch videos. No problem.
I downloaded it, tried again, then it said I still needed to download the app.
Alright, so I started the app and told it I wanted to see the video library. Instead of doing so, it then bounced me back to Safari and the website where, you guessed it, it said I needed to download the app.
Utterly useless and a waste of time.
I’m glad this is a thing because long flights are boring and being able to watch tv shows and movies is a game changer
Ok Boomer 1/5
By no i will not write a nickname
Doesn’t work on iPad 1/5
App doesn’t work on iPad. It tries to open the safari browser but this doesn’t work either....worthless.
Simply put, spotty performance; have backup plans.
From working to not working 1/5
Since your update 3 weeks ago this app has gone from working on an iPad to not working unless we go back in time when people used Adobe flash and somehow have a way to change webpage settings on said iPad to use Adobe? C’mon be better.
Didn’t work on my Delta flight on November 10, 2019 1/5
Tried to watch a movie on the flight but it would not load. I could watch the preview but not the film. Tried everything but no go on Gogo!
Clear technical incompetence 1/5
We might fairly expect more glitches when operating an app and internet connection at 30,000 feet. However, that’s really not what’s going on here. An app/website is garbage if any of the following are true:
(1) uses adobe flash in any way in 2019
(2) gives you instructions for Safari desktop on iPad
(3) app is pointlessly divided between browser/in-app player because devs apparently didn’t know how to bring up a browser widget in app.
All of these are true for the Delta/Gogo in flight entertainment. The third is icing on cake, where even if you have predownloaded the app on an iPad, it can bounce you to safari, then fail to open a link back to the gogo entertainment app, instead giving you erroneous instructions to install flash (ie 2 and 1).
Bad app 1/5
This was a waste of time and money. It just does not work.
Fix it or drop it.
Perfect on Alaskan airlines 5/5
Worked perfect for me watched 2 movies from okc to Seattle and one from Seattle to anchorage and worked perfect the whole time.
I downloaded the app but it won’t open
Doesn’t work on iPad 1/5
By GT Jim
I have used the app many times on my old cell phone, I tried it on my iPad to no success, like many others. Flash does not work on iPads.
Aeromexico va Delta 3/5
It works fine on Delta flights but it’s supposed to be the same app for Aeromexico and it does ‘t work. It says you don’t have the latest version all the time and there is no newer version in the app store
Piece of crap! 1/5
Don’t wast your time
Your better off flying with a different carrier 1/5
This app stinks as bad as the seating. You must have it if you want to watch anything though
Gogo would not be worth using if they paid you. This is horrible in 2019, just like it has always been.
Doesn’t work 1/5
With the latest login update with AK air, this app doesn’t work at all now
Doesn’t work with iOS 13 1/5
By Just Another Mac Geek
Acts like you’re using a laptop and keeps directing you to download Flash, which can’t be done with iOS. Can’t believe they haven’t fixed this yet.
wIfi iS diSaBleD 1/5
By Fuhq Yhuew
said my wifi is disabled but isn’t. i’ve tried deleting and redownloading andstill stuck on no wifi screen. So i got to “experience” nothing. thanks boomers 🤡🤡🤡
Because I can’t give it no stars 1/5
By Kermit the shrek
I don’t need to say much about the app itself that hasn’t already been said. My concern is primarily how subtitles aren’t available for all the movies or tv series. I tried reaching out to customer service to understand why. They said it was due to a contract agreement that treated subtitles like a paid feature in order to be included. I suspect this person had no clue what he was talking about. Captioning or subtitles aren’t just some ‘additional’ feature that’s part of some payment structure, it’s an essential part of all movies and tv shows and all movies in the last decade have come with subtitles, so this was a deliberate act of excluding a built in feature that already existed. I challenge them to exclude the audio portion of the movie. Right. Same idea. It wouldn’t fly. (No pun intended)
Why is it okay to discriminate? I don’t get it. Do the right thing. When you don’t include, you unconsciously exclude.
The app is worthless garbage 1/5
This app claims it helps streaming on mobile devices like iPhone and iPad as these devices no longer support Flash; which is a whole different subject. Instead, what really happens is you download the app, then when you open it, you get the message that you need to select a movie. It then sends you back Delta Studios via the browser and when you click on a movie and hit “watch” you are instructed to add Adobe Flash to your browser; which you cannot do on an iPad. Thus... no streaming. I tried this several times. Even uninstalling and reinstalling the app. All this thing does is send you in an endless loop from app to Delta (or whichever airline) which then tells you to install Flash. Incredibly frustrating and a massive waste of time. Airlines that wan to encourage streaming on mobile devises need to incorporate HTML5. The end.
does not work on ipad 1/5
no longer works...
redirects to safari.
ok, choose movie.
site displays ‘enable flash’ page.
on an iPad.
testing is your friend.
Complete waste 1/5
I paid $16 for WiFi on my flight out of JFK, but it didn’t work even once the whole ~2 hours. Before someone says it must’ve just been that plane, the app would eventually open, only to tell me I couldn’t use it until we were in flight... when we were cruising at 40,000 feet.
How does this company stay on business?
I hated, I wish I was delta. Never works this Gogo vs
New update and now it doesn’t work 1/5
By i hate gogo app
I am typing this as I sit on a Delta flight and of course with the new download it doesn’t work on my iPhone all of a sudden. This app is the worst ever.
Fails to play Movie 1/5
I just updated before my flight today, and I could not get it to play a movie in flight. It was able to thank me for downloading the app, and I could play a preview of the movie, but not the movie itself.
It kept saying that the movie could only be watched inflight and that “You can access your video within 24 hours on another flight on the same airline as your initial rental.”
Loading was also very laggy, as if it were downloading the whole app each time I used it.
This app is trash 1/5
By Jdjeiake fja
Did not work on a single flight figured they would fix the problem with all the bad reviews
Can’t even download now 1/5
I’ve flown with Alaska Airlines for some time now. This trip I discovered that I no longer have the GoGo app on my phone- so no entertainment this flight. I got to my destination & got on WiFi only to learn it won’t download at all.
Terrible app 1/5
Delta should be awakes partnering with gogo. This is terrible. Amateur hour coding. And doesn’t even work with an iPad anymore.
Highly Unethical 1/5
You can go to a coffeeshop for basic slow Wi-Fi. Gogo will charge you $$$ for basic slow Wi-Fi.
By Alex this app stinks
The most entertaining thing I’ve seen on this app is a spinning loading wheel. Truly bad
No subtitles!?!?😡😡 2/5
I went in the app and then when I started the movie there was no subtitles so if you don’t have any headphones you can’t hear anything if it’s loud in the airplane and please add subtitles🙏
You can’t use it 1/5
By regina falangie & kevin adams
It sounds like a good app, but you can’t use it. Maybe they should have thought about the fact that you can’t download it on the flight. With Delta airlines you have WiFi to text. And I don’t know if you can only use it on the plane? Because it won’t let me open it. Just because I’m not on the plane doesn’t mean I don’t want to watch free movies. This app could have been a good app if the people who made it had just thought things through.
Just doesn’t work
App doesn’t work 2/5
This app thinks my iPad is a Mac and wants me to install flash player so it won’t let me watch any movies.
Adobe flash player needed on [email protected]#$%^& 1/5
U’m not quite sure what’s going on but it is telling me I need Adobe Flash Player. U’m hello iPad = no flash. So half the people on my flight can look at the titles but not watch the movies? Is this due to iOS identifying as MacOS?
Love it when I fly 5/5
I am about to go on a flight and I always use this. It is great. I love watching the movies like diary of a wimpy kid the long haul. It a great app!
How did the FAA allow this? 1/5
The app doesn’t tie into the airplane’s PA system?
ie you do not hear any instructions from the crew....lol everyone on the plane has headphones in trying to get movies to load instead of hearing any information from the flight deck. How did this app get approved?!
But at least what I watch gets tracked and sold!
Great app! 5/5
This app has all the new movies when you use it with Alaska airlines. Like “Godzilla king of the monsters” “Shazam” or “secret life of pets 2”
I fly weekly with Delta and this app is complete trash, it works less than 15% of the time.
Very bad !
Back button doesn’t work 1/5
You just need to wait 5/5
By princess cupcake🧁
After seeing all of these hate comments I thought oh.... these reviews say this is really bad but I know it’s frustrating sometimes if your not patient you might end of at the end of the flight with no hair hehehe but if you patient enough it might work trust me I know how it feels because one time I was soooo frustrated I almost ripped my hair out but the thing is just be patient
Works on iPad Pro iOS 13.1, if you know what to do. 4/5
For those that are complaining about the Adobe Flash issue. A simple search on the App Support screen walks you through how to toggle off the “desktop” version of the website. The app simply doesn’t realize you are on a mobile device (apple wants you to experience desktop quality sites on an iPad). Once you turn that off, you’ll be good.
I’d give 5 stars if the app had a 10sec rewind/fast forward button. It would also be nice to have a scrubber that showed what time you’re at in the movie. When I change flights, I remember that I’m 47 minutes into the movie, but it’s very difficult to guesstimate where I’m at when I’m trying to drag the status button to where I left off.
Still doesn’t work on iPad 1/5
I was just on Alaska yesterday and checked the App Store before taking off and was able to update the app, and it worked. However, it still does not work on the iPad. Told me I needed to install Adobe Flash. Adobe Flash does not work on iPad/Safari. I checked to see if there was an iPadOS update and there is not.