Deletes all saved keys when moving phones 1/5
I switch phones A LOT. There is NO way to backup keys so each time I reinstall I have to rekey VERY complicated 2FA keys. This takes hours and sometimes days to have the keys regenerated. Hey morons, listen to your numerous customers who are asking you to provide a way to backup the keys. Dumped for different application.
No email recovery option DO NOT USE THIS APP 1/5
Terrible APP- DOES NOT BACK UP TO THE CLOUD, you will lose all the accounts in your Authenticator, recovery codes do not work!
Google you are a bunch of lying thieves.
Not good 1/5
If you get a new phone and don’t remember your key your out of luck.
Simple but missing features 3/5
I use google Authenticator everyday for multiple apps. It needs a way to reorganize the list. Biggest feature missing is no Apple Watch interface.
We need a Backup option as soon as possible 5/5
By Shakil Muntasir
The app is as beautiful as we expected. But we need a Backup option for the Two Factor entries. Last time I accidentally reset my phone and my TeamViewer 2 Factor was set with Google Authenticator. I couldn't recover my account as I have lost the recovery key. If and only if we had a backup/auto backup option in the authenticator app. Please try to understand our problems and bring us a good solution and let us love your apps forever. Thanks in advance.
No backup 1/5
Rubbish if you loose it or change ur phone thats it, its over
By Nicole Doreen Gu
Good till you need transfer or add to another device to use because you can’t find where the settings is. I can’t find back-up codes or other info to set it up in a new/ another device. Compared with Authy, Authy is much much better.
Works well - enhancement suggestion 4/5
I use this app for most of my accounts (except those like Yahoo & my bank that do not support true 2-factor authentication).
Since I am often not near one of my computers it would be nice if I could take a screenshot of the page with the authentication code then import that from the camera roll.
I trust the security of my phone a whole lot more than a computer that is not mine.
Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you watch a video on YouTube, visit a website that uses our advertising services, or view and interact with our ads and content. This information includes:
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Google may associate your device identifiers or phone numberwith your Google Account.
When you use our services or view content provided by Google, we automatically collect and store certain information in server logs. This includes:
details of how you used our service, such as your search queries.
telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
Internet protocol address.
device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
cookies that may uniquely identify your browser or your Google Account.
When you use Google services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points and cell towers.
Wake up, Google... 1/5
Typical of Google to forget/ditch (?) a simple but needed tool such as this
or god only knows what happened.
Probably “couldn’t harvest enough personal user data” was the reason...
A ok solution 3/5
I will give 5 stars as soon as it supports iPhone X
Stay away from this app. If you ever restore your phone, you will lose everything. Even from a backup.
New iphone 1/5
Lost my recovery codes and can’t access the app, very frustrating and time consuming.
Great app, please add iPhoneX support 4/5
Great app, but is still letter boxed on the iPhoneX would be great to use up that screen real estate since I've got a bunch of 2F codes in here now.
If I could give 0 stars I would 1/5
Let me just say... WORST APP EVER! Just recently reset my phone, go back to download Authenticator and guess what - No getting your codes back! Now i can’t log onto some very important financial sites thanks to you, Google.
Needs support for full screen on iPhone X
Doesn’t work 1/5
I kept trying the different codes that popped up, but none of them work.
No Face ID 1/5
This doesn’t have face ID neither this app has been updated for iPhone x
Still not updated for iPhone X 1/5
This is the only app I have that still has black bars above and below it. Pathetic.
Loved the app! But needs an upgrade for iPhone X 1/5
For me this app is perfect for authentication and for the security codes the two-factor authentication needs.
But I have an iPhone X and the app don’t support it. Google need to upgrade the app.
I suddenly need this for a game. I load it and it tells me to type a key. Where do i get the stupid key ??? Really this is moronic soon only hackers will be able to play my games Actually today is that day
It’s great! 5/5
By Jessica dills
I use this app for Discord, it’s awesome! I definitely love this app.
Add iPhone X support 4/5
Should update the app to match iPhone X screen size, remove the software bezels.
No words 1/5
The crypto exchanges said this app is safe to send codes, got a new phone and I’m not receiving any codes and is telling me that I can’t sign in . So I basically lost all my crypto DONT DOWNLOAD
Needs iPhone X / FaceID support 1/5
I can’t believe this app hasn’t been updated in so many months. It’s like *gasp* Google doesn’t care about software quality or security.
Apple watch?! 4/5
App works great on iphone, but truly needs an apple watch app as well
If i could give this zero stars i would
Decent but no DUO 3/5
DUO has taken 2-factor to the next level including Apple Watch support. If your apps support DUO, use that instead.
No support from google for last 2 years 1/5
Are your iOS development team taking 2 year vacation? This app is last updated 2 years ago and there has been no support for Touch ID , Face ID etc.
iOS development team @ google - wake up if you are sleeping. Winter is over and it’s time to do some work for that paycheck.
New Phone - Scan Barcode?? 1/5
Read these reviews after spending too much time trying to use app on new phone for the first time. What barcode am I supposed to scan? Frustrated is not the word I would use ...
Tokens do not transfer 1/5
That’s a pretty big thing to overlook for such a massive company. If you have used this app to allow you access to other apps you will need unlink this Google Authenticator from the app BEFORE switching to a new phone to avoid losing access to it FOREVER (happened to me on Snapchat) as the token is stored locally on your phone and not on the cloud.
Completely unacceptable. Use Authy instead
Baixei para tentar resolver o absurdo de não poder entrar na minha conta (usando o mesmo computador, o mesmo e-mail de recuperação ) e nada, outro lixo feito pelo Google
Does what it does 2/5
(Updating previous review.) reinstalled, and it now produces correct codes. Hmmm... still a serious flaw — no way to backup codes or copy them to another device unless you plan ahead to do that. I suppose there might be a way to get the code you need from the original issuer.
Apple Watch Support 3/5
Please add support for this app to include the Apple Watch.
Simply doesn’t work. 1/5
I was forced to use this by multiple video game companies to sign in, and both times I was forced to contact support to bypass the authentication.
Doesn’t work 4/5
I typed in the authentication code and my app says its invalid.
Would be great to launch it from web browsers 4/5
When I’m logging into Google from Chrome it would be great to tap something to launch this app instead of having to got to my home screen, find the right folder, find Authenticator, etc.
Almost perfect, but flawed. 3/5
I use this for all of my 2 factor apps. While every app/ account recommends this app, this app makes it difficult if the device is reset, replaced, or the app is deleted. Since this is a Google apps I’d love to see it be at least tied into a google account so restoring lost authentications can be less of a hassle.
Just use Authy 2/5
Authy has Touch/Face ID support, a watch app, cross-device synchronization, and a better and more updated UI. So use that instead. People who work at Google do.
Does not work 1/5
Whatever I'm trying to authenticate always says these codes at not valid. There is no help in the app to fix this.
No backup 1/5
Are you serious?!! This is one of the most important apps and it has no backup ?! After phone restore everything is lost.
Works at it should! 5/5
I’ve never had any issues with this app. Maybe all the complaints are from people who don’t know how to work it? It’s super easy use!
New version 1/5
Is There are new version since I did purchase this application
Update ASAP!! 1/5
I had to sign in again after getting new phone & I can’t get past ‘Get Started’ screen! Last update 2y ago!? Ridiculous!
No back up 1/5
If you switch to a new iPhone and sign into iCloud and it restores from a back up it won’t restore all of your previously save security codes. There’s no way to export them and move them over, so you’re pretty much screwed. This is a huge flaw in their app. And there should be some sort of Touch ID authentication when opening the app. What a piece of garbage. Google is slackin.
Touch ID 3/5
Love the app but it needs to be password protected a pin code or Touch ID locked on it
iPhone X Support 3/5
By The Fantastic Mr. K
Please update the app for iPhone X and also add Touch ID/Face ID
So far so good. 5/5
By Vinnie fugett
Havnt had any issues.
Why does it seem that google thinks we should know everything ? 1/5
By Robert Rulo
I believe I can say for the first time in a long time that I was treated like they don’t want to helpNor do they want to explain what we are doing and why we are doing it that way I can go forward with that you’re being very hard today and I don’t understand why they just won’t work with me but I’ll understand what we are doing we all don’t work for Google
Websites not showing on app after new phone 1/5
I bought a new iPhone and the websites I had on Authenticator are no longer there. After spending a precious hour trying to log in. One of the websites I can’t even log on now because I need Authenticator to do it. This app is literally costing me money. This is the most ridiculous thing I have ever seen. What’s the point of a password if you can’t even use it?