Roku can not connect 3/5
When I try to add Roku to my Google assistant it will say link, but it won’t link. Please fix this bug. Thanks
Very confusing and unfriendly 1/5
I struggle to add a device as usual. Just got a different modem and can't connect my nest to new wifi.
Awfully shallow usability 1/5
By Alex Lucca
No success in running the thing in Schedule-only, manual mode!
What if I don’t want to use presence by phone? Why? I have kids and they leave their phones at home often while at school.
What if I don’t want to use presence sensor at all? I’m sitting in one room for several hours working remotely and don’t need entire house to heat up to 72 just because the system saw me sneaking to the bathroom!
The answer from Google: NFW!
It will still use the presence sensor even when it’s down.
Real life case: I’ve switched the entire system to Away mode (supposed to maintain Eco at 56) with phone presence and sensors off and gone south. A week after asked a friend to stop by and pull a paper out of a cabinet. Checked Google home out of curiosity - how warm it is at home - and saw it being set to Comfort while still in Away mode. How can that be? For God’s sake, Google?!
Please add android tv controls 1/5
By Umut Akparlar
Android tv remote app nearly useless, please add home app for android tv basic controls like volume on/off change channels and directional controls
Not connecting to a new WiFi
WORST APP EVER 1/5
I’d rate it 0 stars if I could, nothing works on the app, waste of time just takes lm ur info and can’t even let you stream Netflix to a chrome cast -_- HORRIBLE APP
Google home app review 1/5
My Google home device will not connect yo wifi and after hours of truing different approaches, i am no closer to connecting than i was before. Do mot seem to be able to get a human to help me. Very user unfriendly app,
I find all the answers I need on Google.
Frequency of updates disconnecting devices from WiFi 2/5
Updates to the app seem to disconnect google home devices from local network interrupting media casts to devices. App is updated frequently and this issue recurs often
Nest by google is not the same Nest 1/5
The original Nest thermostats have a easy app to work with and the actual thermostat was easier to work with the side dial. Spend the extra money and by the original version that links up to the Nest app vs. Google home app.
Really a review of the google home mini 1/5
It constantly loses my 3 c by ge lights (which is what I bought it for). I just have to unplug it and then plug it back in and it magically finds them again. But it takes a second to reboot. Sometimes this has me waiting at the door to leave the house waiting for the thing to reboot to turn off the lights! In the past couple weeks I have even set a couple alarms that have not gone off. I thought it was cool when I first got it (it was still glitchy sometimes) but now I just don’t trust it to work for anything. If they both work like they’re supposedly then I prefer Google to Amazon’s assistant, but mine does not work like it’s supposed to. I don’t know if I just have a dud, or if it’s google’s fault, but I am disappointed, and thinking of giving Alexa a try.
Bug log in 2/5
Downloaded the app and won’t get past the sign in, it continues to refresh. It seems like it might be an email issue as safari does not connect either. Just loads forever
Cannot connect my chrome cast thru my iPhone, I need always an android to connect it
Family Bell is missing 3/5
Who can tell me why Family Bell is now missing from Google Assistant setting? I can’t change any bell settings I set up before.
The worst app ever 1/5
One of the most poorly designed, counter-intuitive apps I’ve ever used. The fact that google has an unlimited budget and still makes horrendous UX design mistakes is embarrassing.
Privacy settings accesses 1/5
By htf is every nickname taken???
It makes ZERO sense to me how i can set my iPhone to allow every access available to Google home app and STILL have trouble connecting to my Chromecast ultra. This is quite the inconvenience, and I’m being dissatisfied.
HUGE WASTE of time and money 1/5
Good luck getting podcasts to reliably play on more than one speaker at a time. DO NOT buy more speakers thinking they can work together more than 5% of the time. To say I'm annoyed at spending $100s on such an unreliable system ... What a waste of money.
Generally, I want it to work on all the Google speakers I have. It almost never does. ANNOYING. It may work on two or three ... maybe. No rhyme or reason. All of them? Forget it. And even those it will go in and out. No rhyme or reason.
Do I recommend? Absolutely not. One star.
Absolute trash, doesn’t wanna connect to other speakers. worst purchase ever.
Features lost in update 4/5
I love using this app to manage my google home mini(s), however the latest update took away many of the device management features such as being able to cancel upcoming alarm clocks without having to be in the room with the device.
Thing should get better 1/5
By a better tip
This app for some reason has more bugs then I have ever experienced on any other app. Don’t you guys test it before release an update!!!? For my actions I get success messages like light turned on or account is linked but nothing is actually happened.
Family Bell Epic Fail 1/5
If you pause a Family Bell then the Family Bell feature completely disappears from Assistant Settings. I can’t get it back and now that feature is missing and can’t be used anymore. Epic fail Google.
Broken App 1/5
Cannot pause and unpause devices. The last update broke it
Broken Nest 2/5
Google forces Nest subscribers to use this app which breaks location awareness features. Consequently, I’m bombarded with notifications from the Nest app whether I’m home or not. If I enable location awareness in this app, it disables it in the Nest app. If I enable it in Nest, it disables it in this app. Beyond frustrated, I disabled notifications entirely. Thanks for taking a great product and giving it the typical Google treatment.
Doesnt work 1/5
Best app ever 5/5
It helped me set up my hey google do it’s a good app
I like it 4/5
Useful a little hard to set up but otherwise I love it
Buggy AF and poor customer support 1/5
By nevada and utah
Google Home Customer Support told me that the issue I was experiencing with my device was a known issue, but could not give me a timeline for completion or offer me any solution. Total waste of money, and the app is totally buggy. You’re much better off with Alexa.
Keeps disconnecting 1/5
Over and over and over again
Hard to figure out at times 3/5
I have many devices (lights, speakers, power chords, plugs etc.) connected to Google home. It can frustrating ,if something is not working, to figure out why it is not working and how to fix it. There are all kinds of directions but if those don’t work it’s just trial and error trying to figure out what went wrong. It would be nice to have some more tech support- specifically talking to a costumer service representative. If everything worked all the time I would give it 5 stares.
Can’t get it downloaded 1/5
By Auntie Gail53
Not very happy
Set up is a huge pain 1/5
I spent hrs trying configure this setup even spoke with tech support which was no help.
Google home app 5/5
By Evan Lehman
This app is really amazing! It integrates my nest thermostat and my Google account and home beautifully. Wonderful app. Can’t recommend enough if your a google user. It made my life a lot easier.
Extremely invasive 1/5
The forced replacement of the Google WiFi app is a real bummer as this app is far more invasive privacy wise. It’s impossible to use certain features without enabling cloud services that collect information about EVERYTHING your network is doing.
I’m actively seeking a replacement for my Nest devices now. Highly recommend you stay away from google’s WiFi products if you’re concerned about your privacy. The recent changes are disheartening and are a clear indicator of Google’s company ethics.
Does not connect to smart lights 1/5
I logged into my govee home lights to connect it and it won’t connect any of my smart lights
horrendously bad app. loses speakers daily. reset super annoying and time consuming 1/5
I have a part time job, it’s going through the marketing heavy, slow to load after slow to load google home onboarding screens every time my google home system loses a speaker. my home wifi is super robust and even on a trio of google home wifi mesh hubs. but despite all this, I am daily re-adding my google speakers to my system.
Hilariously bad app design that focuses on the happy path and absolutely ignores the UX for someone who has more than one speaker or has ever set one up.
EVERY SINGLE TIME I am asked
what music service I want
do i want to enable voice
do i want to personalize
and re-accept their EULA
It’s like they have never heard of efficient user-experience design!
Bring long press functionality please. 3/5
If you retire Google WiFi and force us into the google home app, please at least bring the same functionality.
Too simplified 2/5
I get that Google tries to make it easy by removing all the bells and whistles from the Home app but it’s frustrating when you get useless messages like “failed to connect to wifi” or “failed to pair with device”. As a developer, I can tell you that you need to help the user by telling them what when’s wrong. For two weeks I haven’t been able to make my mesh network function. It is constantly crashing and no helpful information is coming from Google or it’s apps. Very disappointed.
I love it but confusing 3/5
By Edi Budimilic
I like what can I do with my smart home and office but it’s all mixed up. Sometimes I control stuff home from my office devices but all is seperate in different accounts, spaces, rooms.
Good app and easy to use. Manages devices well. Only complaint is when I doable a schedule and enable again, then groups will no longer show true status. I must delete all group setups to wipe everything out and start over again.
Family Bell missing 1/5
Family Bell has disappeared from my Assistant Settings! My kids have spring break tomorrow and I don’t want the Family Bell alarm about waking up and signing into Zoom school to wake them up. So, I think I have to unplugged their Google Wifi puck so that they sleep in and don’t wake me up super early, now. What happened to Family Bell? I also have their lunch breaks and tutoring on the Family Bell...ugh!
Family Bells Setting Disappeared 2/5
What happened to the Family Bells setting in the iOS app?
I have bells set that I now cannot access to change or delete.
It was under the Assistant Settings between Face Match & Finances.
Edited: Got a hold of Google support on Twitter and their solution is to download the Google Assistant app in order to access the Family Bells setting. Which does work, but I am not happy that I have to have another separate app on my phone in order to access ONE really important setting. Put the Family Bells back.
Google is Evil now 1/5
By Mister apple mac
Why Google would take a great system and just smash it to worthless bits it beyond me.
I believe they owe everyone a refund for their equipment and service fees. (Class action coming I hear).
This was not what we bought when we bought a Nest product.
Nest products did not:
1. Stop 24/7 recording
2. Stop Apple TV app from working.
3. Stop Apple Watch from working.
4. Doorbells did not have 3 min
This is Google being a data stealing child and does not want to play fair with Apple because they value customers and privacy. Notice in the switch, you could not sure a Coproration email account anymore? That’s because it has different data collection rules.
Google is NOW EVIL and getting rid of all their products as fast as I can.
Also working on our school system of 54,000 people to drop Google . Making progress.
By 4 sh
I have loved my Google home system so much in the last 2 years. But suddenly it will no longer stay connected to our WiFi system. We haven’t changed anything but about every other day it goes offline and I have to re set it up. I love that when it’s working it gives me time and temperature and plays my pandora stations. That being said not sure why it continues to drop the connection.
It’s great when it works 2/5
Periodically the device disconnects. It’s so frustrating trying to reconnect.
Never stays logged in, never stays connected to internet. I’m consistently having to reset my Google Nest. Probably will just go back to old times and flip the light switch myself. And there’s never been any assistance from customer support
Nowhere as good as a Apple 3/5
By CHA CHA 44
The Apple one is far superior to this one
Not user friendly 1/5
By Uid 816131337
Not user friendly
Kludgy, doesn’t work as described 1/5
Doesn’t import existing Google devices, have to manually recreate network, thermostat, lock relationships. Fiasco. Replacing mesh, lock & thermostat tomorrow.
Not ready for prime time 1/5
Google wifi app is much better...provides more detail related to your setup and straightforward functionality. For example, we have more than 30 devices connected in our home and 4 APs. In the Google Home app, I can’t determine what AP each device is connected to. The app just says Google wifi point. The old Google Wifi app used to show the specific AP, by name, the device is connected to. Made managing and troubleshooting devices and APs much easier. BEWARE, once you upgrade to the Home app, the data in the old WIFi app is overwritten with useless data from the Home app. You cannot revert back to using just the Wifi app. There are several other “features” either missing or poorly designed in the Home app.
Don’t switch until Google improves the usability of the Home app. This may be the reason I switch to another product!