Poor reliability 1/5
As a business owner, I appreciate reliability. This app does not provide it. Crashes every time I try to draft a response for reviews. Horribly disappointed and frustrated.
Customer support is crap 1/5
By cain enterprizes
The customer support is crap ask them to take down 2 bogus reviews that had nothing to do with my business but more people mad at a remark on someone else’s Facebook post and google refused to take them down even though they can greatly effect my business!
A little confusing 5/5
Very helpful insights.
Fake account 1/5
google says it's good for my business that 3 users who haven't used our services have given a rating of 1 (fake account).
Love the convenience 5/5
It’s always nice to have everything that I need in one easy to manage location!
App is great however google review policy 0 star 1/5
This app is great if it works properly. However google allowing any one to review a business that has no interest in business is not so good. We have reviews from google
User they has never use our services or even called our business.
App keeps crashing while responding to reviews. 1/5
What can be more frustrating than opening up your reviews and spotting a customer unhappy with your establishment? Try responding on the app only for it to crash when you have almost finished your response. Then have it happen EVERY FREAKING TIME!!!! I give up with the app.
Crashes and freezes. Have to use GMB from my browser because the app doesn’t work at all.
As much as I love this app I do have one problem 4/5
By will phoenix 9mm
I made a new google account for my new phone and I can’t switch over my business to that new email address. Other than that this app is amazing.
Terrible App 1/5
By fhfjnk IG dj
I verified my listing in January 2020. How does someone get access and take over my listing that’s already verified?
Poor service 1/5
I had my business on here for a year and had no calls or messages,I removed the app and wouldn’t recommend using it to anyone very poor place to advertise
Great App 5/5
Works like advertised!
Good job 5/5
No working 1/5
updated stopped working
cant combine accounts 1/5
i have tried to combine accounts unsuccessfully for years
App works good 3/5
I am working with this app from years ago
And is good and not
Because the business just got bad reviews and we can’t do nothing
Some times are fake news
And the people don’t know how works every star if the customer don’t like something in your place
Easy just put one start and no explanation of nothing we never knew what’s wrong
And the app needs to educate to Avery user
Difficult Verification 1/5
By Fizzle Dizzle Mizzle
I have a google listing that the public is allowed to leave reviews on, however I am not verified so I cannot respond. Our mailbox is severely damaged and we cannot receive mail at our location. The owner of the complex refuses to repair the mailbox. So I reached out to Google support hoping they would verify another way. I emailed Niharika many photos and a video of our address. They said those weren’t good enough I must have a Corp domain. I do not have a Corp domain and honestly I don’t even know what that is. So now I am stuck with a google listing that others can post on, but I can’t respond and it’s MY business. This is very difficult and it should be common sense to help small businesses stay open and gain business during a pandemic. Horrible job Google.
Great App 5/5
Wonderful app for the small business owner, tailor your profile to meet your needs and post pictures of your work often. It helps validate your business with the latest up to date information about your company.
Great app 5/5
By Big Jaaay
I like this app.
This is a very helpful and productive service, Thank you!
Google my business 1/5
This app is not any good. Even after having been verified the app does not allow me to list my hours only hours pre set by app. It does not allow me to list services my business provides as they are not pre listed in the app archive. I am going try to delete my business from Google lists. Google rep acknowledge the flows in their website as an error but informed me unless I pay a monthly or year fee that Google would not correct their errors. Google has caused me more problems than it has ever helped me advertise my bussiness!
Love it! 5/5
By evi vegas
So easy to manage your business and be in control of your views! Thank you!
Excelente app puedes publicar tu empresa y funciona súper bien
Worthless app 1/5
Google has flat out stop communicating with business owners and have allowed fake review done on you to slander your business reputation and mind you most of these accounts giving reviews or not even real people. I’ve had enough of social media I’m considering doing away with my online advertising I’ve made it in the profession I’m in since 1997 just fine without it.
Great App—extremely horrible customer service 1/5
It is nearly impossible to get service with Google. There is no one to talk to and no one to email. Hive us an ongoing g problem for a year and I get put I ti a circle pattern with no positive outcome. No matter how many times I complain, they won’t help fix the problem.
I’ve been forced to permanently close my business on google. Let’s see how Bing works out for us!
Reviews don’t post. 3/5
By Red Line Home
The app is average. To get the most out of the app you have to pay. That is how they make their money, I get it.
But, my customers leave reviews of my business that never show up on my profile. I will update the review when or if I can straighten this issue out.
5* rating 5/5
Easy to use
Verify address feature is a nightmare, there's zero customer support, kind of amazing how big Google managed to get by being so user-unfriendly to its paying customers.
Not working 2/5
For some reason when responding to a customer either in message or in reviews everything freezes and the app shuts down. At first I thought maybe it’s my phone so I went to my laptop and it did the same thing, so I logged in on my iPad and it froze halfway through answering the questions. I can’t communicate or run a business this way.
Photos need huge improvement 2/5
By bombs away mom
Photos take days to upload and often upload with the wrong captions. Have requested help numerous times with no response
This app is ok I confirmed my account months ago and it still doesn’t show up on google searches or on google maps but yet you go into the app and it says live. I’ve contacted support several times to no avail.
By cant edit hours
Going on a year trying to correct hours of operation and no one at Google can figure out why it won’t update lol
Had a balance owing on a business account which got closed before balance paid , can not pay the balance now because closed the account. After investing about 30 hours in these issues just gave up.
By Papas Chapin
It is easy to use but not sure how much it has helped the business. It has tracking info for people hitting the website and calling but it didn’t seem to coincide with the information we were following to track calls and website hits.
notifications never show up 4/5
The app works for what we need, but we don't receive review notifications.
I was sent a verification code. When I put in the code it prompted me to download the app. When I did it told me that I needed to verify it yet again. This is very aggravating to have to wait yet again for another code to be mailed. This could be done a lot easier with a text code or email code. It says you could choose that but when I tried it would only let me choose to have it mailed.
SOLID ... add to internet presence 5/5
This application is perfect complement to maps, Google ads, and organic Google search.
My traffic has consistently climbed over five years as I have continued to refine my listing.
Worth paying attention to, and making improvement over time, the results will show and compound over time.
Great snapshot of business 5/5
Easy to use and manage with helpful insight
App is great except my customer reviews are not showing up on google maps 4/5
By gigi peachy
Google reviews are not showing up
No Review Are Posting 1/5
I have had my clients try to post reviews for my business and what I do as a Real Estate Agent and nothing is showing still? i send your link to them for a review and it continues to say none!? Please help with this?!
App is great except... 3/5
It’s great to be able to have control over the management of opening hours... posting images... and other business info. But the problem is there are people who write fake reviews. Whether with intent to harm your business or simply to earn free points on google & get the title of “local guide / expert”. We’ve had problems with a couple of the latter. We’ve tried numerous times to report them as having “conflicts of interest”, but Google is non responsive. It’s just unfair. We work very hard to satisfy our real customers and build a reputation. We do not need a non customer to berate our service and be empowered and rewarded by Google. Just look at their other reviews and you’ll know they’re just collecting points! For example, if they’ve reviewed 14 KFC branches & 10 McDonalds in 1 city, then they go and review the Ritz Hotel, you know there’s something very wrong. Also, if they’re reviewing a restaurant or bakery and have no food or invoice or interior photos, then chances are the reviews are fake.
We follow all of Google guidelines and all of a sudden companies with no reviews are above ours.
Owner of Aqua Pools Del Valle Llc 5/5
By Black Nnight
This is One of the best service app”
** I LIKE IT”.... thank you Google
Life changing 5/5
If you have a boss and you want to be one ..start a website with this app ..keep your job , grow ..... maids ,any kind of construction ppl if you wanna start a moving company or if you wanna start a scrap company or even Mobile mechanic anything just get your business on goggle then download goggle adds , watch YouTube Google ad words success stories
My reviews are not showing up on my page!! 2/5
By Joe S MVMT
I have gotten 3 people to write a review on my google page to help boost my google rating. My reviews are nowhere to be found. They is no one to contact. It is very frustrating to start a business and not be able to get reviews.
Google Business 1/5
I used to love Google before I became a business owner and now I literally can’t stand them. The google business app never works and is always fighting the company I’ve hired to maintain consistency in menu and times. They constantly call to verify my business when I’ve been open for two years and have verified probably 20 times. You can never get ahold of them when you need to and they’re always calling. I don’t have time to be fixing and re-fixing problems that Google Business makes for me. Y’all need to figure out how to be better partners for business owners.
It’s good but- 4/5
There are definitely some things I don’t like too much, it’s not super user friendly
Great Reputation tool 5/5
I have used Google Business Ap and I can reply to customers at any time. It lets me know what customers experiences are. Very satisfied and I will continue to use.
Facility Servus Ltd. 5/5
By thomas wilt
Love this app
Google business has no support whatsoever 1/5
Someone has hi jacked my google business profile and reviews are being deleted, I do not have any access to editing my profile and no one there to troubleshoot this with