Thanks Google 5/5
By Betty Betters
I love dealing direct with Google vs hiring someone to manage my web presence. Google My Business has great support with real humans who direct and guide me to other Google products that are useful (like google ads). Very good.
This app tells me everything.
Overall but needs to be better 1/5
I think the review and rating process needs to be overhauled people can just pull stars to your page with no comments. This is useless for the business and for other customers.
The customer should have to provide a The statement for the reason why they’re posting a specific star rating and give the business the opportunity to provide feedback
There should also be a requirement that the customer be validated and not just some anonymous person. Anyone can provide you ratings without being known or without comment
There is a process to be able to flag as inappropriate or some other reason but there’s never any feedback from google and it never gets removed
No help from customer support 1/5
Over the past two months my account has been suspended and phone support and the twitter handle that runs google my business has not been helping. My business is suffering because of this and I need help.
Some fake reviews 4/5
By Des on fire
There is a lot of ghosting going on lately.
Also, fake locations.
I have great reviews but I’ve been seeing what is happening to other businesses and it’s only a matter of time before it affects all.
Other than that, this is better than Yelp.
Yelp has become a place of just mean paid reviews .
It’s a shame with as much hard work as it takes to start a small business. Google has more potential.🙏🏻
Thank you google for your help I really appreciate I am going to do the best of me to keep customers satisfied
Business owners need more control 4/5
It would be nice to have more control over reviews. How they are displayed and links to share those reviews on other sites and social media.
Google my business rating 5/5
By far this is the best app I’ve downloaded and used. I use this everyday. It’s so helpful. Thanks Google
App is good, getting verified is a joke 1/5
I have been trying to verify my business for the past 3 months. I call and it’s like I’m talking to robots. I can barely understand the person that I am talking to and when I ask a question, it’s like they are reading a script from a computer screen. Requested 4 different postcards and received 1. I’m going to bing business.
Ace Office Furniture Houston 5/5
Google MY Business is the best! Works great to manage and see my business presence on the internet.
Excelente aplicación para la exposición de tu negocio. 5/5
Me ha funcionado para exponer mi negocio y llegar a un público que de otra manera no hubiera llegado. En tan solo un año y medio nos hemos expuesto y ganado el respeto del público en nuestra zona. Excelente herramienta, la recomiendo.
This app is Great and fully optimized
By splendor regenerative medicine
This application is excellent
I actually got a live help and I love it now! 5/5
My listing had been set to duplicate listing and that it was managed by someone else.
I emailed to request a call, and after numerous tries because it was coming from India, I was able to speak with a live, warm human being!
Eric was great and not only helped me on the phone, he shared my computer screen with his and walked me through exactly what to do.
After all was said and done, I was able to adjust the service areas so that it wouldn’t conflict with my brokers address.
Just made my first post for my open house this weekend, and it was seamlessly easy! Loving it!
Thank you(Eric 🤩) Google 🙌🏻
Sharing reviews 5/5
Unlike yelp you allow all customer reviews to be seen, you don’t go in to pick and choose which reviews you think are best. The application is very user friendly and easy to navigate through. I recommend this service to any business owner looking to stay informed.
Let us delete reviews 4/5
Everything is perfect besides the reviews section. We’re not allowed to delete reviews that are not right
Was completely misguided as to where to begin with my business and wasted some money on some apps. I should have began here because it has it all! Love it. Thanks again, Google
Needs Better Support for Malicious Reviews 4/5
A one star review with no explanation is obviously malicious. Someone who did not book or stay with us shouldn't reviewing us.
We should be able to flag any malicious reviews and they should be held aside until the reviewer can prove they booked or stayed or in someway had an 1 star interaction with us. Businesses need a Review Hotline!
Though I can't seem to post from the app right now, I know it is possible. My other business profile allows it, and that's a terrific feature ❤️
Arapahoe Janitorial Supply, Inc- since 1978 5/5
They let people review that have no purchase history with my company.
We’ve been in business 45 years to have non customers give a negative review seems like a gaping flaw in your whole program. Hopefully they’ll correct this or show me how.
Google My Business App 5/5
This app definitely helps me see my activity quicker, and be more responsive. Thanks!
Allow business owners to delete reviews. 3/5
Title says it all.
Better And Faster Protection Needed against Fake Profiles and Reviews 1/5
I have had major issues with employees that have been let go.. the first thing they do now is to go online and write a fake review. This has got to be the worse experience to have is to know the reviews are fake and Google and Yelp air and do nothing about it! They should be helping businesses resolve this very problem, instead these fake reviews are driving business owners out of business just because someone has a vendetta.
HIGHLY RECOMMENDED 5/5
By Love dem pics
I highly recommend this app for the small business owners! It’s great at generating new business!
Business Advertising 5/5
Excellent App! Our numbers skyrocketed!! Thanks Google!!
Awesome App! 5/5
One my most widely used apps!
Need to be able to remove spam reviews 3/5
The app is great but needs to allow more reasons to have reviews removed or be able to remove bogus reviews by people or spammers that don’t live in the area nor has done business with certain companies. Not fair to business owners that have legitimate customers that have done business to see reviews from those that have never done business with the companies that they are reviewing.
Great app! 5/5
By Skid Siglin
Great app! Definitely helps my business!
Customer service was good 5/5
Customer service was good
Very happy with this app.... but 5/5
By Sean B. from Westfield
Five stars for sure on this app. What a great tool for a really small business. I would find a way to give it six stars if you could better manage reviews. I haven’t received any, but I’ve seen my other friends get bad reviews from ex-wives and ex-employees and were powerless to do something about it. This is a priceless tool though....
Convenience on the road 5/5
By William Kenderdine
It’s very helpful to have easy access to our GMB profiles while traveling or away from the computer. The only request is to make it easier to see which properties got reviews or questions that day... we have a lot of GMB’s and it takes time to go through all of them to find that day’s feedback.
5 stars! With a few questions :-) 5/5
By Real Estste Agent
I wanted to reach out to see how I would be able to gain more customers calling me.
When post the “calling option” is only available on the desktop and not the iPhone.
When am I going to be able to have followers “follow me” from the google my business app. As of right now, I believe it’s Not available for iPhones.
Thanks so much!!!
You guys are the best!!!
Needs work 2/5
I get constant calls to my business for automotive crash parts or salvage parts. On our site it says (in more than one place) that we are not a salvage yard. The auto parts category needs to be more refined
Get recognized 5/5
By DALY MORTGAGE
Google my business is an interactive way to get your business found online. It’s fun and easy!
A great tool for businesses! 5/5
By Farmer Finn
Love the prompts! Google reminds us to respond to client reviews and add posts for local engagement. Google even helped us when a competitor left a fake negative review about our business. Thumbs up.
Great app for small businesses 5/5
By Reki fotos
Awesome tool for small business owners. Reminders and posting to Google are great!
I claimed my business. I have worked hard with my business. I was at the top of the list on google. Everyday i received way too many phone calls telling me i needed to verify my business and the first time i got smart and told them to quit calling me I wasn’t paying for their adds i was deleted completely from my field of work online
Great app, easy to use 5/5
I really love this app. It’s super easy to use on-the-go and it’s definitely helping my business to get more exposure.
Customer service is terrible 1/5
By Tayte Hawkins
Every time I get on the phone to fix my company seemingly meaningless suspension I do exactly what they tell me two and nothing ever changes.
Small Business 5/5
Bust app for small businesses. Since installed my business has increased 80%! Check out Citywide Specials Realty LLC.
Great App- even if u don’t know how to use apps! 5/5
Ez - to use! And really help simplify mobile information for your business! Thanks ! And it’s FREE - for now .
No response quickly 1/5
Several time call for fix problems. No Answer.
This app makes it so easy to keep up with my business page 5/5
By Creative Dad
Replace a high priority on Google reviews in this app it’s easy for me to manage and update our Google business listing
If I could give 0 stars I would 1/5
Created a My Business account with Google after being suckered into advertising with the Ad feature my account was suddenly and without notice suspended. This means googling my business name will get no results. The worlds larges search engine kicked me off with no warning and with me making no change to my account only, I believe, because I stopped paying to advertising on google. I called customer support and was told they cannot help and I have to appeal the decision (as if this is some type of criminal case). Of course customer service is unable to connect me to anyone who actually, what I guess the term would be adjudicates, the appeal. Searching the web (using a non-google search engine) I come to find out an appeal can take up to a month. I am a solo practitioner trying to make my small business work and, in my opinion, Google is trying to starve me of business.
Pretty happy! 5/5
So far the app has been pretty easy and helpful. Time will tell if it draws enough business to continue use.
By GPC Bank
Google Owner and SEO.
Garage Door Repair 5/5
By Morse Blvd Garage Doors
Morse Blvd Garage Doors is tip top. What else do I need to say?
Information on your screen ASAP! 5/5
By Paul David Endicott
Being a small business within the beauty industry, I wear many hats. The google app informs me of reviews right away so I may respond accordingly. I also enjoy seeing reading all the analytics! Love you google, without you I really would not be as successful as I am!
Great for your business. 5/5
By ProntoWash Grand Palm
Great app easy to use reach allot more clients than any social media page. My clients can call book appoints trough my Square system. The can instantly find me on google map and best of all its free.
I agree google has wrong focus 1/5
Google spends too much time trying to make people happy, instead of publishing facts. My business is a 140 yr farm. We don’t have to advertise, but we have to be on the internet just because some business use it to verify you now. But it seems Google Business can’t follow their own terms. A seasonal business has to post signage. We aren’t seasonal (in fact we don’t get any days off). Yet they required us to post a store front photo. I told them it’s a farm. I sent them a photo of the office bldg. they didn’t like it. The issue wasn’t my store front. It’s that google miscalculated our road, and we are 600 ft from the current MAPS inaccurate road. EARTH has it correctly. I printed this out (to correct for everyone’s benefit) and now my business has been SUSPENDED. I’m not whining. I’m providing feedback that google business only works for in the box retail store fronts. Not any business, even though I’m a rural area, we NEED business exposure. Doesn’t matter I’m accredited by BBB, the state SOS, area chamber of commerce..who know me and that we are a physical business. So I will buy a sign, put it on my building JUST FOR GOOGLE. The bldg is 600 feet from entrance. Extremely common on farms. No one will see the sign. Except a google (not even street view can). Apparently they are “right” even though it cheaply shows no street view!