Let us delete reviews! 3/5
By Aidans awwsome
Let us delete reviews! It’s so necessary! An ex-employee who stole thousands from my business was allowed to post over 500 reviews on my page, over and over and over again! Hundreds of calls and emails to google, hours of time wasted to get the reviews removed. The whole flagging process does not work and is insane to continue to implement. Since google never lets you remove the pages - EVER - the least google can do to its business customers who are promoting their google search engine - to remove false or defamatory or simply dishonest reviews done for a number of reasons. To think that is unfair to customers looking I say is wrong - reviews are as only as good as they are accurate.
By rachel baily
Very useful app. Thanks
By Dee Emm 17
I like being able to quickly manage all the basic functions for my business pages.
Let us Deere reviews 3/5
There really should be a way to delete reviews that are not fair. Reviews should not be allowed to be given unless also they have proof of being a customer.
Small Business Killers 1/5
Google My Business has suspended my listing with no explanation all year long. I have verified the listing many times. I have called, emailed, tweeted, and chatted with the specialists. My small business listing is still suspended. The funny thing is I have several other business listings that are similar and Google My Business has no issues with those listings. I have no other conclusion but to think that Google is hurting my small business purposely and with malicious intent.
Absolute Greatness!! 5/5
Frustrating when getting notifications 3/5
I use this App to manage 6 different businesses and when I get a notice I can’t tell which business has the notification. Frustrating. Come on Google. Figure this out.
Review in a review 5/5
By Google We Unlock Iphones
If you’re reading this take a vantage of the opportunity now I see google being the dominant and being able to take a vantage of that is key to
There are a lot of other businesses in my industry in my local area yet I’m taking a vantage of Google my business and have already surpassed them and Google reviews. So Google has been sending a lot of those customers my way
I’m an Apple fanboy 100%, but Google gets it right every now and then. Love it.
Over booked 3/5
By sofia 15208 e 14th st
I would give it 5 if I could receive text messages or emails on my phone whenever a client books or cancels an appointment so I can manage my appointments better.
I wish you guys have appointment reminder too.
New version doesn’t work 1/5
I put my businesses into groups on the website and now the app won’t work. Each time I open it asks me to create a new business and no way to get out. Once I enter my business, it states I already claimed it and ads it. I do that for all 4 businesses and then next time I log in, it is all gone. Next login it is back to the screen “create a new business”. Come on Google!
For the love 5/5
I love google innovation
Take more action on flagged reviews. 3/5
I have bad reviews that are personal towards me and have nothing to do w my business, but I flag them and no response.
Helpful but not sure how relevant for small vs giants 4/5
Some of the info is interesting and beneficial but like other small businesses mentioned, there is no way to compete when I’m a licensed, insured, trained professional but a giant app throws billions in marketing and ads to buy the first line on Google and lie with blanket statements about being “the best in [your city]”. Mind you they haven’t met these people who stormed the business days ago.
I also agree about control over pictures and reviews. Or at the very least prioritize getting disputed reviews off immediately until handled!
I gave up on customer service awhile ago.
I also assume since my site is verified that these yahoos calling from who knows where, are spam and they are all blocked.
I have learned a lot though.
CAUTION: make one change to your address, business description, or say something they don’t approve of and you’ll get your access shut off. This needs to be fixed. ASAP! Imagine relying on customers to find your business on google and they can’t for weeks because GMB decided to turn off your access and make it so customers can’t find you until they resolve the concern. The customer service number they have doesn’t work. There needs to be an online way to verify business ownership instead of sending a post card that doesn’t arrive for over a week some times. App needs a lot of work, customer service needs to be present, and ownership verification needs to be digital instead of relying on the USPS to get the job done... very disappointed. Please let me know how to contact you guys so we can get this worked out.
This app is awesome 5/5
I love the full functionality, intuitive layout, overall design.
It’s not for “My Business” 1/5
Google help/customer services is useless when trying to flag an inappropriate review. The review clearly states the business type within it and I’ve explained to Google many times the review is clearly intended for our neighboring business but they don’t see any issues with it. So it’s not truly for “My Business”. Luckily this occurred right before we transferred all of our e-commerce business over to Google.
Can’t change users... 1/5
By dave rack
When i try to change user accounts, it reloads the original one it pops up with.
By Dee 1967
I’m so thankful for this App and being able to have such easy and direct access to my business listing. Great Resource
Really helpful 5/5
By Banks Enterprises
Google my business took my company to a new level
Must have! 5/5
I wouldn’t have the business I’ve had if it were not for Google My Business. I have a mobile notary business and once I created a Google My Business Profile, I have, literally increased my business by 87%. Incredible! Thank you! (Only downside I can find is that I have another business, and there isn’t a pertinent category for it, but I’m looking into how I might request it)
Not “My Business” 1/5
I’ve gotten fake reviews, as have many other reviewers, and have not been able to talk Google CS into removing them. If this was really My Business website, I’d be able to eliminate the fake reviews by simply telling Google CS they are fake, and expecting them to believe me!
Google also does not allow “My Business” webpage to be deleted, so they force this bad info to be published to my potential customers.
As it is, Google is contributing to libeling my business, and I’d be glad to join any class action suit against them.
As a last resort, to avoid customers finding these reviews, I had to edit all other fields on “My Business” web site to disassociate it from my actual business. This is not the preferred answer to the problem, but at least I can rely on Yelp to provide a similar service, and Yelp is much more reasonable about handling reviews.
Must have! 5/5
This app is an excellent addition if you want to burst the presence of your business online.
One weakness 4/5
By HD Enterprises
This is a great app for on the go Google My Business management but:
I would really like to be able to post photos of the business from saved files instead of having to take photos on it.
Otherwise: this is a great asset to most any business.
App is pretty good 4/5
I can update and check things I get updates
Sweet lil app 4/5
Nice to keep track of your interested clients.
Great app... if it would allow me to post my URL 1/5
I have a website.photography URL and the app will not let me post when attempting to link to a URL on my website.
So, this renders the app pretty useless aside from checking stats. Which, I do not need since I also have the analytics app.
Fix this and I will upgrade my review.
Leads and inquiries 5/5
We should be able to see who searches for our business and follow up as to why no ones calling or booking us
Great App 5/5
By Chappy VIP
The search tracking is something you would normally have to pay to get done. O can’t say how thankful I am for google to provide these amazing insights into my business and future customers 👍👍
Awesome so far. I’m still testing it out. Give an update review at a later time.
I like every feature about it with the exception of not being able to delete unwanted posts. What if somebody spammed me to say something derogatory about my business? I need to be able to edit such posts… This is not the Better Business Bureau.
Simply awesome!!!!!! 4/5
By Kid's account…
Will totally recommend it to anyone who wants to start their own business......
Worst customer service, worst help 1/5
It has been over 9 weeks now and still wasn’t able to get google my business to work. I call support they say it is fixed just give it few hours and it should be working, but of course no one knows why it isn’t working. They are just trying to get rid of me. Now I can’t even get an answer from them they are so behind average wait is 2 weeks, so I call every two weeks and the broken record speech occurs all over again, wait, give it time, account suspended, we don’t know why, call us back... 2 weeks...
This is really better that web version, I love this app
تطبيق رائع 5/5
By حمود البارقي
تطبيق متميز بسهولة استخدامة وسرعة استجابته
So far so good 5/5
By Bang time bh
I like being able to respond to reviews, managing my ads, and uploading pic on the go.
Nothing is perfect 5/5
No app is without its flaws or it’s learning curves. Ultimately this app does what I need it to do and I would give it less of a rating if it was breaking or lagging ... but it’s not. At least not for me... the app works, I can edit, get help, update time of hours and operations. Even change the way my business is viewed online by changing photos and covers. Great app, especially for free...! Thank you google
For all Business 5/5
By Creative Nail Spa
Perfect, l like it, thanks
Helps me keep track of my business and google is way more supportive then yelp when it comes to fake reviews
Lo mejor de lo mejor , gran ayuda para buscar hostales para las vacaciones 5/5
Vale es lo mejor y massssss
Great app love I would definitely recommend it for all small business and big businesses 5/5
Great app for small biz 5/5
By avid Charlotte user
This app is awesome and just what small biz owners need to keep ahead of the rankings and online presence curve. I love the analytics and seeing the growth from week to week.
Good stuff 5/5
Helps my business thus helps my family
Very useful, needs reorganising for end user 4/5
We run a seasonal fruit business and this year we seem to have had more business from Google Places than Facebook - a recent switch. However because of the different options available to publish info (photos, posts, updates), many customers are confused about which fruit is actually available. The season can change in a matter of days, and even though we publish this, people see conflicting info from previous posts and assume it’s current. Would benefit from a leading area.
Features unnecessarily missing 4/5
I’ll come back and give this 5 stars once we have the ability to add a call button to posts like we can on desktop. Also, we should be able to change the category of photos we upload from the app instead of having to go to the desktop site to do that as well. There are a few other things that’d be nice to have on the app, like being able to edit a menu, but at least add those two things for now. I’d like to also suggest that Google Products, once not in Beta anymore, be added to the app in addition to the other features.
Google done did it! 5/5
Easy to use, easy to promote my brand, and easy to teach my employees to use. Google for the win.
Great App 5/5
By Robinson Bryant Agency
This app is great because the mobile component allow me to keep track and be responsive to our clients.
My Guys Hvac 5/5
By Sunny Barlow
Google my business has helped grow my company and gain customers.