Not happy 1/5
Loyal customer spending hundreds of dollars racking up a ton of rewards and stars to wake up the next day and all of a sudden none of the addresses I’ve ever delivered to are in the delivery zone. And neither are any addresses of people I know so now can’t use rewards I’ve earned
Great service 5/5
I like that I always get what I order super fast 😁
It’s ok 2/5
1 I never got my refund from the fam subscription so it took my money and it charges you a lot for a “small delivery fee” and I get that but when I have up to $25 it’s not small and it still charges me
Worst customer service ever 1/5
Worst customer service ever. They don’t even read your answers and reply. They read off a script. Whenever you need any type of answer they give you a PC “beat around the bush” type answer. Just order elsewhere even Grubhub customer service at least have people who are competent in their customer service.
By x+grbygeghefdwfbuvhgk d&=
Nice guy 5/5
He was very nice and polite and so fine
GREAT SERVICE! 5/5
Just started using them and they are amazing
The Jose cuervo guy 5/5
She was super cute and super nice. Made my delivery easy
Unreliable drivers 1/5
I waited for over an hour to have a driver cancel our order saying they could not verify my license but never even came to our place. I will never use them again!
Didn’t deliver 2/5
Didn’t get my stuff even after 3 hours so had to cancel it :( The driver even contacted me regarding which item to replace but they never arrived
Loved it but it logged me out 4/5
By hsusbsksvaka wjd
I love ordering from this app, the variety of snacks, drinks and food, whats even better is that I dont have to go out! One day I went into go puff and it logged me out, and it still wont let me log back in to this day. Please fix this!
Gopuff do a lil better please😭 1/5
By fuvk u jir
Go puff is a very convenient app I like that so much, but they talkin bout they don’t deliver in my area which is so stupid and annoying.
Used to be good 1/5
Used to be dependable. Im out for good after this last time. Dropped order off somewhere random in the neighborhood. Couldnt find it. Customer service was ok, until the re delivered order wasnt even half of what was ordered. Too much of a headache.
Only worth using if you want something to complain about.
Y’all don’t deliver in my area anymore 😒😒
Piece of crap app 1/5
Never ordered off this app I have delivered for them and it’s the worst app to deliver for not only do they want you to sit at the store and wait for orders and you don’t get paid for waiting but there is an option for customers to just not tip at all and since there base pay per order is only $3 you end up doing orders for $3 (in 2023 ) they also give little to no info about the actual order untill you have it assigned to you (which they give you no choice to accept or decline orders ? ) all in all I would give this app negative stars if I could they are getting rich off there drivers and will prolly have a law suit soon
I’ve used Gopuff for some time now and even had the fam membership with them. The service is great, aside from one major issue.
I ordered a case of water (24 pack) for myself, and I am the only one drinking them. Obviously I’m not downing a 24 pack of water in a day, let alone 2 hours, (you will see why that’s important in a second) and now two days later I have gotten to the middle of the case where there is an extremely metallic taste in several of them.
Of course, I contacted Gopuff support to see if I could get reimbursed because not only can I no longer drink it and have to throw away the rest, but that is an extreme health hazard. The issue comes with their “2 hour policy” for reimbursement. There is absolutely no way to verify the integrity of a product like a case of water in two hours by yourself. Not just that, but I can’t be sure that the bottles I did drink weren’t contaminated as well and I just couldn’t my taste it. I have no intention of making a big stink of all this, I simply just want to be reimbursed for a faulty product, but if I start having health complications then I will be forced to.
This is quite unfortunate, and I can’t say that I trust Gopuff’s service anymore. I have since cancelled my membership and will not be using the app anymore.
Love you all 5/5
I have been a busy pet for a while and love you guys. I do wish we had options that are new like for example different varieties of quick meals, frozen meals. Also maybe more cocktail mixes for a Bloody Mary. My biggest one is carrying vapes as an option like elf bar, Esco bars,etc. if you can sell alcohol on here why not vapes. :)
They took 2 hours for my order
Be careful 1/5
Twice now my money has been taken from my account only for my delivery to be 2 hours late and the driver and dispatcher refuse to update me. Be very careful ordering from these folks. It may be an area thing I’m not sure but they’ll charge you then leave you in the dark for hours. Better off using Uber and somewhere else.
Great concept, unreliable app, horrible customer service 1/5
I’ll start by saying that I love GoPuff when the app is working correctly. I am a very loyal customer but I am constantly on the verge of canceling my membership every time there is an issue. When the app isn’t working correctly, which is fairly often, you can forget about ordering because the customer service provided in the app’s chat function is generally completely worthless. Issues I regularly encounter with the app: - Wines listed as being part of the 5 cent wine sale don’t reflect the 5 cent price for the second bottle in the shopping cart (i.e., full price). Not only is this issue an inconvenience, but it’s also illegal. - If you use rewards points to add a promotion to your cart but then don’t end up completing the order for whatever reason, you lose those points completely. - Customer support in the help/chat function can’t actually help with much of anything. Nearly every issue I bring to them I am told is “out of their scope” and must be referred to someone else in a different department. - When the issue is referred to a different person, they “open a ticket” for the issue to be addressed, but the customer is not given any sort of timeline for when the issue will be fixed. Will the issue be resolved the same night or next month? You’ll never know because they won’t tell you and you definitely won’t be notified when a ticket opened for you is resolved. They literally expect customers to just keep opening the app over and over again to see if the issue they’re experiencing has been fixed. - Customer service never really listens and will ask questions you’ve already answered or just resort to telling you to delete and reinstall the app. This is their solution even when I am having issues with the WEBSITE opened in a web browser on my LAPTOP. Even when I tell them that, customer service tells me to restart my phone and reinstall the app. Like what?!! Honestly, I wish GoPuff were more reliable and consistent because I would love to keep giving them my business. Unfortunately the app/website issues and absolutely HORRIBLE customer service causes far too much frustration for me to continue being a customer. Good riddance!!
6 hours later 1/5
I made an order yesterday. Yes yesterday. It said 45 minutes was the longest it would take. It is now going on 7 hours and I still have nothing. I got an email 3 hours in for 20% off my next order. Oh there more than likely will not be a next order. I don’t recommend using them at all.
Definitely a money grab scam. Items are priced typically between 1-$2 higher than retail, and the promotions you use your points for are falsely labeled as admitted to by Stephanie in support. I used the promotion code for 15% off 3 orders for 1 week. Stephanie clarified that despite it stating the discount is for the order, it will only take the 15% off the cheapest item in your cart. Would not recommend. At least doordash upholds their promotions.
Terrible customer service 1/5
I was charged for a membership because I forgot to cancel after using it for 1 order on impulse after a rough day. I called, was told I could cancel (obviously!) but not get a refund. I even pleaded with them that they took about half of my current bank account balance. Yes, I made a mistake, but I was honest and tried to correct it within 24 hours. I just thought it was a somehow reasonable request given how little money I have, and it seems financially predatory.
Go puff 5/5
By Neek neek89
Go Puff, The Best, and fast and great delivery service
Useless customer support team 1/5
I was so excited to try this app for the first time. I don’t have a car and was hosting a housewarming for a few friends. I ordered several cases of cold beer as my friends were already starting to arrive. The delivery fee, other random fee, taxes, and tip made up 35% of my total. It was way too expensive but I was willing to pay it to enjoy cold beer in my new place. Delivery was fast and when I got the cases of beer, NONE of the cases were refrigerated. Every single item was non-refrigerated. We couldn’t even drink the beer because duh they had to be refrigerated for a long time. When I contacted customer support to let them know, the first thing they said was “one of my colleagues already told you we can’t refund” which was confusing since it was my FIRST time ever reaching out to Gopuff customer support. He realized this right away and then said they no longer offer refunds and that I “should have reported this order within 2 hours” because they have a new policy. Nowhere in my order confirmation emails or other Gopuff marketing emails does it say anything about this “new” policy. Also I’m a brand new customer, I’m clueless to your old AND new policy since this wasn’t stated in my order confirmation. The rep was unhelpful and came off super rude in the chat. This app is not it, I wouldn’t recommend anyone use it for ANYTHING. It’s too expensive and if you have an issue, customer support might tell you there’s nothing they can do!
Never an issue! 5/5
GoPuff has got it down! I don’t ever have issues with deliveries and updates seem to be exact. Definitely a 10/10 if you can’t leave, ver convenient :)
Thank you! 5/5
Fast and efficient!
Very pleasant driver too!!!
Go puffins fail 1/5
By Maguire Toby
This app is genuinely getting worse and worse. if you have only one to two small things in your bag you want to order you can’t order it because it’s a small order you will be charged an extra fund. I just wanted some chips and now I have to add 4 to 5 other small things for me to just get my chips you have to have over $12 in items to be able to order any thing and not be charged “ a small fee “ this is ridiculous and it made the quality of the app go down.’
I always have a great experience with the drivers! 5/5
Friends prompt service
Quick, but don’t forget to cancel free trial Fam subscription! 2/5
Delivery is always very fast, they call to offer substitutions if anything is out of stock, and anything was ever missing (not often) the driver has promptly gone back & delivered them. Forgot to cxl my 1 month trial for free delivery and hadn’t used the app since that 1 order. My fault, but they wouldn’t budge on refunding or doing anything for the 5 months of recurring charges. Asked why I never received an email with the monthly payment and rewards balance and they have no control over it as it is all within the app. Just be mindful of your subscription dates of you don’t plan to keep it!
Please deliver 3/5
I’ve used this app before in another location when I was staying at an Airbnb, it was fantastic to use but at my personalhome location is doesn’t deliver. I want it too start delivering as I love this app so much and I enjoy how quick and easy you get groceries deliveries for very cheap also.
Yes go buff 5/5
I love Gopuff
Usually works great 1/5
I’ve used this app many times and was starting to love it until recently one of my orders was delivered with items missing. I contacted customer support and they said that there was nothing they could do about it.
Whatever that update was didn’t work. 1/5
App doesn’t work now. Literally broken and I cant order. Guess you don’t want our business?
This app doesn’t deliver everywhere
Just all around awful 1/5
Terrible app. Terrible customer service. Rude and nasty. I’m convinced that the good reviews are fake. Will never use again and don’t recommend.
If it’s gonna be a long time just say so 1/5
Sick of paying extra for fast delivery and still waiting like an hour for things to be delivered.
20 oz Coke Zero not cold 5/5
Super fast 5/5
Unreliable and definitely useless 1/5
I created an order on this app when the ETA was 15-20 mins. Then after 45 mins the status window showed delays up to 60 mins. I opened 3 support chats. The first one after 5 mins said the driver is on the way to the warehouse. After 10 mins the second support said 2 mins ago the driver left and is heading to deliver the order. After 10 mins the 3 rd support person told me that the ordering is still at the warehouse and waiting to picked up.
It’s been 60 mins but no order. Now I’m struggling with the 4 person to explain her to give me a full refund.
Love the app 1/5
Been using it for years since it first released I was proud to say I was one of the first 100 to start utilizing it(beta tested). Spent hundreds on the app. But one of the things I noticed is prices are significantly getting more and more expensive. I like the app for the convenience but I could order from Instacart and pay significantly less and save much more so I started doing that. It’s truly a shame since I truly do love this app but recent items are showing it’s just not worth it anymore. Sad to say I’m uninstalling
Legit A1 App 5/5
Super convenient for late night runs 👍 highly recommend definitely for those in need for your tobacco runs late night service👍
Mega baller. Super good service. Extra handsome. Polite. Will walk your dogs.
Very slow now, they need more drivers 1/5
Anytime you order something frozen it will be melted. They are way too slow.
WORST SERVICE EVER 1/5
By ejm marshall
Never got access to use promo, chat line took 3 sessions with zero answers, DO NOT USE THIS APP
Uber eats for alcohol and smoking products 5/5
By TyIer Durden
There are some products I do not like buying in-store/in-person like butane or torches because I feel self-conscious (you can probably guess why and yes, I know its silly but its how I feel). Also, there are a lot of smoke/head shops that don’t deliver on apps like FAVOR. So, GoPuff selling these smoking products and delivering is incredibly convenient!
I am not sure what is going on with Gopuff. Not sure if they can’t get decent workers anymore or what. I was given a busted bag with my items on the ground. I reached out to customer support twice and they tell me “ notated.” Is that it?… So not only are they making deliveries more than an hour later; their drivers don’t read instructions…I’m good on Gopuff!…just deleted my account and removed the app from my phone…✌🏽
I loved the ideal the app but one thing 1/5
I had the app and multiple times I have to delete it and come back way later I had the little plan and everything but without any warning it will reject all my cards and I can say if my credit card is paid in full and I want snacks I should be able to get them nope. Then what makes it worse my bank cards 2 like come on y’all don’t want the money okay kool I’m a see what door dash talking about
The best ever ! 5/5
My first order. Delivery person was very kind; delivered very quickly also. Gave an extra cash tip for just being an awesome experience!