Very good 5/5
I love grab
Apps was good but some driver has no attitude 4/5
Happy to use this app but regarding driver response and attitude sometimes makes me sick!
Convenient but no cars in Sentosa cove 4/5
Hello grab! I have been using you guys for a few months now and I really find it convenient. I like how you can win rewards and choose your type of car. I’ve only had one problem though. I was on my way to a friends place and I booked a grab. I tried booking it for several minutes but nothing. I tried again and again and eventually had to use comfort. Please add more grab cars in Sentosa cove.
App lỗi 1/5
Ko vào đăth xe cả xa máy và oto đc xong vx tự bắt 1 xe khác cho mình
Improved food ordering 5/5
When Grab first launched their upgraded app, combining food and car sharing services, it was painful. Now, much improvement, and finally a new feature that even exceeds expectation - the ability to order from more than one restaurant at a time. Finally, for the office, we no longer have to order, wait, order again, wait again before we can all eat together. Fantastic addition, thank you Grab!!!!
Now, just waiting for the addition of Grab home services.... which will be a tremendous value add!!!
Their service is getting worse 3/5
Nowadays prices are increasing more and more at almost anytime! It’s so difficult to get the drivers! They don’t give promo codes any more as well! I never got any benefits from being a platinum user! I’m hating their services so much nowadays!!
The extra 5 minutes rule charging fees is bs 1/5
The apps or driver confirms they arrive but they havent arrived yet. Then the 5 mins countdown begins. And the passenger have to wait for them then charged 15000 vnd ??!! This is beyond absurbs
Getting worse 1/5
By The Count2
The app is phenomenal when you want to place an order. After that it’s mayhem. Twice in the last two weeks I’ve had orders not being delivered but showing as delivered on the app. When you call to complain - they acknowledged it was an app issue, but apparently didn’t feel the need to inform you of it.
You’re moneys gone from your account and you have no food to show for it. And they can’t do a redelivery of the order - you have to go through it all over again. And they follow that up by saying a 3-5 day refund, and I’m sitting here more than 7 days later with no refund in sight. Now they’re blaming my cc issuer and saying it could take 30 days!!!!
Get your act together Grab!!!! Pay attention to what happens after an order is placed. P****d off Platinum user!!! Hello GOJEK and Deliveroo!!!
Asking for photo ID 1/5
Was a regular user of this device but now they insist on taking your photo. Email, phone is not enough!!! Was doing it but then app asked to nod head etc., and just quit out. Changed over to MULA. No facial recognition needed.
Getting Heavier and Worry 1/5
Heavier as it keep added more pop-up that is making it disturbing when you in hurry.
Worry, the new force verification seem like might stolen my Face-ID, apple need to stop this.
Please fix payment issue 1/5
Hi. When I try to add my debit card I get this error message that says “server error, bad input”. Please fix this issue as the app is useless if I can’t add my bank card to it. Thanks.
Very hungry 2/5
It takes so long to find a driver and sometimes there arent any drivers
Worst ride service in the world 1/5
By Peter in Hove
Extremely unhappy with every aspect of this third rate ride app.
Balance issues 1/5
After load one tim now I don’t know how to balance increases via master card very difficult even youtube google can’t help 😡😡😡😡😡😡
That selfie thing? It’s a little embarrassing for me to take a selfie in public places, then i gotta move my head up, down, left, right and it’s wasting my time. Because what if I have an emergency or I’m in a rush? First i gotta take a selfie??? Really???
Not Reliable. Drivers Cancel frequently. 1/5
By Zark Muckerburg
Had multiple drivers cancel on me for reasons like “fair too low”, “ I don’t want to go there”, “accidentally accept”. It’s not reliable. Drivers will just not pick you up and force you to cancel rather than not cancel and let you rebook. Terrible service. Worse drivers. Be warned, don’t rely on this if you need to be some where on time. Especially, if you’re outside of a major city (e.g. island resort)
Can’t add payment card 2/5
This app is great when it works but I cannot add a card for payment now.
Website has no function to add a card either.
No links for customer support at all.
Worst customer support ever 1/5
I have never experienced such terrible customer support. The staff only know how to reply in templates and cost you more time. So stupid, lack of attention in detail. The staff would even ask you details that mentioned in the system already... Try to talk to them back and forth and you can see all they do is to make you more frustrated. They keep saying your request was transferred to another department and ask you to wait and wait with no result ??? So what customer service department do exactly??? Useless! Don’t know about other countries but this is the experience I had in Vietnam. Miss Uber so much!
Taxis and cars will not pick me up where I placed the pin and the drivers ask me to walk blocks away when it’s not raining so other taxis will not see me climb into their car. Not customer friendly at all
App is crashing 5/5
Everytime I open the app after a few seconds the app is closing by itself.
Grab phạt tiền khách 1/5
Khách để tài xế chờ quá 5 phút bị phạt tiền,ok fine! Thế tài xế để khách đợi thì sao,có phạt tài xế lấy tiền đưa khách không?!?Tôi từng ngồi trên xe grab chứng kiến khách khác book xe,tài xế gọi bảo khách đợi vì đang tìm đường đến nơi khách đợi,trong khi xe chở tôi mới đi được nửa đoạn đường.Thời buổi nhiều hãng xe cạnh tranh mà coi mình là thượng đế bảo sao bị tẩy chay nhé !
Over-promise on times 1/5
By Ugly Jon
The app always over-promises on wait times. If it says your ride will arrive in 3-5 minutes, it will almost certainly take 15-20. If it says your trip will take 20 minutes, it will probably take 40. Just be honest, Grab.
So bad 1/5
Ứng dụng trừ tiền bố láo, callcenter không có tác dụng. 1*
Awful. Find alternatives. 1/5
Waiting hours to find a ride. Have to make literally hundreds of requests as the app doesn’t just keep looking until a ride is found.
This is a services app but lacks any type of services.
Good service 5/5
Very good service, especially grab food
No one wants to take us anywhere, 3 cancelled rides already 1/5
Taxi drivers keep accepting our ride to pampanga metro area then cancelling because they don’t want to go out that far. Worst service ever, 3 strikes and your out! Don’t waste your time trying to get out of Manila, we even tried offering a driver extra and he still refused! Definitely not using this again!
So many bugs in the core functions 1/5
They try to be a super app but can’t get the basics right. Some example:
Reward booking leads to error messages
Algorithms to figure out destinations are a joke compared to Uber
After app update it keeps asking me to update...
App great for booking taxis but... 3/5
App great for booking taxis but it now keeps freezing and shutting down on me all the time. Too many features included in the app prevent it from running as efficiently as before. Too cluttered.
Fake promotion 1/5
Công bố đổi 1 điểm mỗi ngày khung giờ 11:11 sáng đến 11:11 tối, điểm reward sẽ được mã dự thưởng iPhone 11 nhưng thật chất không đổi được, sẽ báo reward đã hết. Đội IT và đội Marketing làm ăn quá chán.
Grab Service 1/5
Service is horrible. Not talking about the rides itself but the app has always proved to be inconsistent. In a span of 1 month, my credit card seems to always encounter some kind of problem and gets rejected even if there is no problem on the bank side or even account wise. Trying to reach grabs customer service is a struggle as well. I reported this problem on about 4-5 separate times already and they all just give some troubleshooting stuff that really doesnt help. Afterwards they wont even get back to you to help solve the initial problem. You just have to hope your problems somehow fix themselves. TERRIBLE.
The best business traveler app for Singapore 5/5
Reliable clean cars and taxis using the nearest available if you use “Just Grab”.
Sync to my Concur business expense app works perfectly. Saves me a ton of time on my expense report!!! I love Grab.
I love Grab
Doesn’t work 1/5
By TheOG Godfather
Would have loved to get a ride, but they couldn’t send me the verification codes. I got several; more than 24 hours after they expired!
ads in push notification 1/5
even though it’s already disabled in app preferences and communication settings, i still get ads through push notifications.
진짜 필수 1등 필수입니다 5/5
흥정도필요없고 고정가로 깔끔하게 되고 음식도 되니 필수 입니다!
grab activation code never arrives 1/5
Can’t even sign up, the grab activation code never arrives...
I request it multiple times... still nothing
Tried different phone numbers... still nothing
So nothing much I can do....stuck on the sign up screen
Try GPS! 1/5
Grab would be a great app, if they would incorporate GPS location services. I have had to get on the motorcycle and go out and drive to pick up my dinner every time I’ve tried to use it, because the drivers can’t find my house. I think I’m switching to foodpanda.
Can’t add payment method 1/5
And it’s been like this for two days in a row — just contacted support via email so hopefully they can fix it.
After being a loyal customer for many years, one day get an email saying the Grab driver in Malaysia reported you for not paying a measly 4RM. Of all the times I’ve paid ridiculous amounts, if I wanted to get away with it, I would’ve chosen a bigger fee to run away with.
Promo ovo? 5/5
Banyak promo nya~ cukup bikin hemat👍🏻
Helpful and clean 5/5
By Ali alrajab1
It is an excellent service provided by a good company, me and my family enjoyed the rides
Don’t Bother 3/5
Since it is impossible to take a selfie with their app and a selfie or credit card is now required, you cannot book a ride without trusting Grab with your credit card information. The supposedly required selfie is supposed to be a new safety feature but it isn’t shared with the driver who needs it.
Terrible app 1/5
App update too frequently. It takes 200MB to update and this usually when I am outdoor, i.e I have to use 3G to update. Today it requires face verification and I can not take selfie picture because it always ask for center my face whatever I do. F**king app!
Annoying app 2/5
Had to drive around in a taxi looking for an atm to grab cash because the app mentioned it won’t accept my bank card. Spent $7 in atm fee only to find out I’m paying the driver with my card..
Sort food by delivery time 3/5
Live in Bangkok. Hate foodpanda. Please support better menus and English menus. Also, more choices. And, lastly let me sort results by delivery time. Kind of a UX/UI no brainer.
Worst app ever! 1/5
I already terminated my account once and reregistered my card twice. When I try to top up by ovo it says “unable to top up please try again later” (done that twice). And the second issue is when I about to place my food order and wanted either to select my registered debit card it won't click on it at all. I even tried to delete and download the latest version of the app. Nothing works.
No show 1/5
Grab gets taxi’s that are too far. The app estimates times wrong. Too far and then if we cancel the taxi, it leaves you without a transportation at all for 24 hrs. No warning before it does this.
Riding&delivery is great, but not food 4/5
No reference to choose restaurant like vote/review from other customers. Sometimes I got really bad food