Why can’t I activate OVO???
Doesn’t work with iPhone XR 1/5
Doesn’t work with my new iPhone XR :/. Stuck on first green loading screen
Terrible app 1/5
Apart from the numerous issues with the map and interface, the biggest issue is that I cannot add my credit card to the app. Does it not accept Visa cards from the US or what? That is half of the appeal of using a ride hailing app. If I have to use cash I may as well just hail a cab on the side of the road - prices are similar, sometimes the cans are cheaper.
So they sent a developer response saying “For security reasons you can only add a card when you are in S.E. Asia.” What security reasons? Sounds like a lousy excuse. Second, I’ve been living in S.E. Asia for over three years! Maybe you mean “you can only use a card issued by a bank based in S.E. Asia”?
Bikin Hape Panasss 2/5
Entah kenapa, dulu aplikasi grab berjalan lancar di iPhone 6s Plus, tapi sekarang malah kalau mau order grabbike, tiba2 hape panass dibagian belakang. Terusan juga nyedot batere cepet banget. Abis ditutup hp jadi adem lagi. Ini tolong segera diperbaiki aplikasinya, ngebug, bikin thermalnya naik!!!
App seemed to work ok, but they have serious driver issues 2/5
Tried using the grab app on a recent trip to Thailand as I am a very frequent user of Uber but they have a serious issue with driver hiring and management. Every driver had a hugely extended eta to where I canceled most of the rides. I know traffic on Bangkok is terrible, but when the app says the driver is 6 minutes away and I receive a message from the driver asking if I can wait 40 more minutes, I obviously canceled it and took a cab. So either the drivers don’t get the business model or the app doesn’t take local traffic into account.
Not thought through 1/5
I imagine this is also for tourists. I have a thai traveler sim card. When I try to register with this number it says that the number hasbeen used witha google account. This google account tourist is back home but grab won’t let me use my phone number because it is associated with this google account. It sends a code to that account but I can’t acces it. Too bad I won’t get further so I guess I’ll just delete the app.
PS Hey Grab, these trveler sim cards are usually used a few weeks and then re-used. St some point they will all be blocked by old google registrations. Oh well.....
Don’t trust the times! 1/5
Unlike Uber this app has trouble finding drivers for people. Once it does the driver could be 20 minutes away but it will say 8 minutes. Then 8 minutes will pass and the driver hasn’t moved yet. Happens almost every time.
Worst algorithm for ride share services 1/5
I must be spoiled with Lyft and Uber because this app is extremely buggy (crashed on me thrice in a couple hours), does not provide an accurate estimation of time EVER, and is terrible at matching drivers (unless there aren’t that many drivers in the network). Every drive I’m matches 10+ minutes away and it says they are 10 minutes away for 20 minutes... this app wastes my time. Uber should have taken over the algorithm and fixed it.
Different pricing 1/5
By Daniel Wira
Ternyata harga yang saya dapet berbeda, lebih mahal daripada account yang lain!! Kalau gini caranya sih ok! Saya pakai gojek saja!!
Stoopid Grab 1/5
WE WANT UBER BACK
Verification code never received. 1/5
I can't received the verification code to sign up, and I will go to Singapore tomorrow.
cant use promo code 1/5
ga bs pakai code promo！！！！teman bisa，sy ga bisa
Report app 1/5
By kone DL
Grab can’t runing on iphone x on IOS 12.1.4
A Lie 1/5
It is very expensive even when it isn’t at peak time.
Needs a preferences section 4/5
We love Grab and I’ve used it for several trips. I do wish there was a preference option to be able to only get drivers that have never smoked in their car. The last two cars I have been in smelled badly of smoke and I was coughing in one of them. I’m an adult, my lungs will get over it but I usually have my 1 yr old with me and I hate that he has to breathe that for the amount of time we are in the car.
Cancelled grabs and no shows 1/5
I called a grab and it clearly missed three turns to get to the location so I called it to have him cancel it. He didn’t speak so I cancelled it. I couldn’t get another grab. If you cancel a grab - even though it was their fault.
Scheduled grabs do not come and after the time they disappear and you can’t review them. I’ve scheduled three and none of them have come!
unable to add credit card 1/5
I have been trying to add a credit number to the apps for three weeks now and each time it gave me error messages.
Please fix this
Unable to access Help Center 4/5
I am a new subscriber and would like to avail of GRABsenior.
Can’t get app to work 1/5
Can’t verify my account because the app never sends the text message with a code.
Worse and worse 1/5
Prices go up each week, payment options are fewer and fewer, and drivers consistently go to the wrong locations, take too long to pick up, or cancel after a few minutes if not refuse to pick you up outright. The app crashes regularly, and drains phone battery really really quickly.
Can’t Change Destination app error 2/5
Needs fixing, not working as intended. Short of cancelling the ride, this feature does nothing to change during transit.
Still so many rookie mistakes 1/5
I cannot believe that after so many months in business, you still haven’t figured out how to keep settings when you log off and on the app? Example: logging off one phone and on another phone loses the three set messages to send drivers... seriously...
Privacy issues and fraudulent charges 1/5
Be careful. I downloaded this app in November 2018 and tried to use it while traveling in Thailand. The booking experience was terrible and I deleted the app upon returning to the US. I never successfully completed a trip. Fast forward a few months and as of today (Feb 2019), there are two new fraudulent charges on my Grab account that I have to deal with.
Clunky bloated garbage 1/5
By Xeru Ethria
Create a DIFFERENT app for your NON vehicle pooling service. Your app is cluttered and overweight. It makes your other services LESS appealing. You keep this and you'll just be creating a service of the only option. And I will laugh at the time of your ultimate demise.
I’m wondering what all this Transportation application for ?? Isn’t for make the life more easier, well I keep asking my self why u keep using people why u just double up the price by saying HIGHT Demond !!! Grab never getting better, it’s only 15 Rm door to door and today cuz the LRT system is going down and people rather to take the grab to reach on time u make the price 44rm !! For what from Ara Damansara to Kl Gateway
Grab will never get better
Can’t Add Payment? 1/5
I don’t understand why I can’t add my credit card on here. I called support and said they’d create a ticket and someone would get back to me. Still haven’t heard anything. Disappointed.
So convenient! 5/5
With the traffic and parking conditions in Thailand, it’s impossible to get some of the food from the street venders I want to try. Grab solved that problem! Food delivered to you still hot. Love it!
One word... UNRELIABLE 1/5
Worst experiences ever (yes, multiple times). I am terribly dissatisfied with this company. Visited Manila, PI for two weeks in Nov. 2018 and knew Uber was no longer there so was advised by many to download Grab. App was glitchy from first use. Tried verifying using my PI phone number multiple times but would never receive the code. Did this a handful of times while on my trip and never got through!
The last straw was when I had my friend who lives in Manila try to order me a Grab. She had to do some type of process over... and over... and over for about 10 minutes until she finally locked in a driver (thank the lord)! Now we’re sitting, waiting for the driver, watching the map, and no movement. 20 minutes goes by and guess what... the Grab driver cancelled on us! I’m a very patient person and know the traffic in Manila takes a long time to get a few miles/kilometers down the street... but this was after 10pm. Totally unacceptable from a business who is known all across Asia.
App won’t download 1/5
I use a IPhone XR, and the app won’t download. Is there anyway to troubleshoot this problem?
Credit not supported 1/5
The app worked fine initially then deleted my credit card information and now no longer allows users to add credit cards. This pretty much defeats the purpose of using this app.
Very accurate POI 5/5
By Prof Taha
Grab can know where I am and it tells my position accurately
Extremely terrible, DO NOT RECOMMEND 1/5
We heard about grab prior to our visit here in Thailand, little did we know it is illegal at most tourists locations so they actually will tell you to walk out of where you asked to get picked up. Most times you are walking out of sketchy alley ways so make sure you aren’t alone if for some reason you still decide to get “grab”. Secondly, a lot of their “promo codes” hardly ever work. They have really fine prints of it being used in certain areas which you’re probably not ever going to. Along with that, majority of the codes you enter will tell you it’s been fully redeemed or it’s incorrect. Moral of the story, it’s probably the worst you will get if you’re traveling out here & I understand now why it’s illegal. Save yourself the hassle and don’t download this sorrow app.
Violation of Privacy 1/5
Grab deleted my account, my ratings, my reviews, and all my accumulated points without my knowledge or approval, simply because I was away from Singapore for a year and did not use the app. I am greatly disappointed that Grab has allowed itself to regress into an application that deviates from the basic principles of democracy and progressiveness, which is founded upon the respect for the individual’s privacy and rights.
Furthermore, Grab has manipulated the app to prevent users from uploading profile photos. The implication seems to be that if you do not use Facebook (an app that has major security issues of its own) to create your account, you will not have a profile pic. In such a way, Grab has reduced itself and it’s users to verification by at least one insecure platform.
I look forward to seeing Grab reposition itself (instead of continuing to act as an Asian hegemony that is nothing but a poor imitation of foreign technology) and make improvements regarding the above issues.
Works great 5/5
Same simplicity as Uber. I like having my fares pre-assigned so there are no unexpected changes. After my first use, there was a slight mix-up that resulted in me paying twice. Grab refunded me in less than ten minutes after I reached out. Great customer service
Violates iOS TOS and Settings 1/5
Somehow Grab app has access to Photos without the corresponding setting in iOS Settings. It doesn’t even appear as an option with a toggle switch under Privacy settings yet the app can access and upload photos from the camera roll. This needs to be reviewed by Apple, but I doubt anyone there will end up reading this review.
No way the rating is correct for this app 1/5
No way anyone would rate this piece of garbage 4 stars.. must be employee reviews.
Let me explain what happens when you use the app. One of two things will happen.
1) all drivers are busy. Constantly. Rarely does a driver take a ride. So you CAN NOT rely on this app for anything. And this is In angeles city not some province.
2) IF and it a big IF a driver does accept a ride.. you WILL get a text telling you the price was wrong and it’s 3 times the amount. Every time. Every driver.. the displayed price is mainly a starting point for the driver to rip you off...
And.. there is no driver tries to rip you off cancel option.. so this will NEVER change as there is no penalty to driver.
As bad as uber is.. charging more money would get you banned as a driver. Not with this joke of an unreliable app. The drivers are a joke.
Now... maybe if I was a Filipino I would get the rate but.. if your a tourist expect three times the rate EVERYTIME.. better of walking up to a cab.. really
I could literally NEVER get a ride at advertised price... STAY AWAY
wrong location gps.
Doesn’t take card 2/5
Only takes local Vietnamese atm cards
Battery Sucker 3/5
Using this app is Bangkok is very useful to avoid overpaying for longer trips. The main issue I have is that it drains the phone battery like crazy. I have a new phone with, what I consider to be a good battery, and on a single trip (that took about 40 minutes from booking to drop off) I lost about 20% battery. I was also quite concerned with how hot my phone got during the use of this app.
Despite these issues I still was happy to have this option available. I think a great feature is the ability to send a photo to the driver to specifically identify your pick up location.
Make sure you bring an extra battery pack with you if you are using this app multiple times in a day!!
Visiting different countries and loved the way it works 5/5
Hey, i am new in grab. It works really great as I am using it every time i go outside! Better than anything else!
Bad customer treatment 1/5
50% of the rides I get on grab have the driver asking me to cancel because they don’t want to pick me up (too far, red zones). Whenever a customer cancels an order, their next grab request becomes significantly longer (10 min wait instead of 2-3 min). This cycle of customer punishment for the driver’s shady noncompliance is idiotic. Fix your customer model.
Update: today I had 6 drivers in a row cancel on me. 4 of which asked me to cancel. I said no and made them wait until they cancelled themselves. One driver texted me on WhatsApp separately asking for 80k for a 14k ride (IOS-126028543-9-073). This is a policy violation. Using Grab is full of instances like this - bad drivers ignoring the grab policy and grab not caring. The customer suffers in the end.
Grab is my go to means of transportation but the app is too slow!! The chat function takes forever to load and don’t even get me started when I start texting with the drivers how slowly each letter appears on the screen. This causes so much lagging and frustrating mornings. Please fix this ridiculous issue.
Great story 5/5
ชื่อ วรนุช ค่ะ วันนี้นั่งรถของ grab และลืมโทรศัพย์ไว้ในรถคนขับคือน้องผู้หญิงเรียบร้อยน่ารักมากค่ะ พอถึงที่หมายรู้ตัวว่าวางโทรศัพย์ไว้ที่เบาะข้างตัว ก็ให้น้องโทรไปที่มือถือ น้องที่ขับรถบอกว่ากำลังขับกลับมาเพื่อนำโทรศัพย์มาคืนให้ค่ะ ดีใจและภูมใจในตัวน้องคนนี้มากเธอไม่ยอมรับรางวัล ฉันให้ขนมคุ๊กกี้ที่ทำเองหนึ่งกล่อง เธอรับไปด้วยความพอใจ ท้ายนี้อยากจะแชร์เรื่องดีๆให้ผู้บริหารบริษัทรับทราบว่ามี่พนักงานที่น่าสรรเสริญอยู่ในเคือข่ายค่ะ และอยากให้น้องรับรู้ด้วย ขอโทษที่จำชื่อไม่ได้ ขับรถสีขาว nissan เล็กๆ ขับแค่วันหยุดเท่านั้นค่ะ
Unable to call driver 1/5
I need to call my driver to retrieve a lost item. This is not possible however, the app tells me to check that the number I’m using is the one registered with grab, which it is. How I miss uber...
Tốn pin khi sử dụng app 3/5
By Wall Pham
Thích app, Khi mở ứng dụng tốn pin kinh khủng
Inferior to Uber and Lyft 2/5
This app is inferior, plain and simple. Positions jump around like a drug fiend looking for a hot bag and drivers, not users, have the majority of the bargaining power. Can’t wait for more competitors to come in so I can ditch this company.
Drivers too late 2/5
The most bad things the driver take more than 15 min to come and if you cancel you will charge
Grab rất tiện 5/5
By Phu Dai Phan
Ứng dụng tốt
Atrocious Customer Support 2/5
Really ... lack of completion has left this company bloated, lazy and unmotivated to respond to customer issues. Uber has its issues but they were Johnny on the spot when you had issues with rides/app. Have been trying to have credit card issues fixed with this company for better part of a month... here I sit one month later and problem still there. Now customer support has decided to not even bother I respond on my follow ups. You guys are terrible!