Lost again??? 2/5
By coffee read
Why are 10% of the drivers clueless about where and why they’re behind the wheel? Bring Uber back!
Chập chờn việc gọi xe 1/5
Grab bike khó gọi, tài xế có xem yêu cầu nhưng những cuốc ngắn rất khó gọi. Gọi liên tục khoảng 1 tiếng đồng hồ trên app nhưng không tài xế nào nhận chuyến cả. Cũng không có tổng đài xem yêu cầu và điều xe đến.
Rất kém. Cần phải thay đổi chất lượng dịch vụ nhiều hơn nữa.
Places Don’t Show Up 2/5
I always try and search places and they hardly show up on the selection list. I often times have to find the place on the map and select it manually which is really tedious.
Completely frustrating app and experience 1/5
I live in SE Asia where Grab have acquired Uber. I used Uber regularly without a problem for years.
So now I have to use Grab and the app is a near total fail. For example:
- The app often can not find my pickup location and autolocates hundreds of metres away, sometimes across a busy highway. I have had to cross busy highways in the rain, not at all safe, just so the driver could find me. This is a huge complaint I hear from drivers as well.
- The destination database is very limited. Type in a point, it doesn’t find it, and offers up suggestions that are not even close to where you want to go. Sure, you can pin a destination on a map, but what if you don’t know the city or language?
- Unlike Uber, the route is not plotted on the app map, so you have no idea if you are taking the correct route. This could also be a safety concern if you doubt the driver’s integrity.
- Many times your current location lags by a minute or more, so the app doesn’t even show you where you are.
I could go on, but Grab is just totally frustrating. If I am somewhere where I can hail a taxi, I do that now rather than deal with the Grab app, even if I have to pay more. Both riders and drivers are frustrated...Grab needs to fix this if they want to grow their business or keep formerly satisfied Uber riders and drivers.
Big downgrade from Uber 1/5
Since Grab took over Uber in Asia, this is a huge service downgrade for visitors. You can NOT pay for rides with a "non local" (i.e. US) credit card. Useless.
Auto apply prom code 3/5
By Momo cute
Grab app not auto apply the promotion code eventhough users have already filled in for previous ride. It’s not smart and wastes of time for users. Too much Ads popup make users confuses. Shoud be improve
Beyond Uber’s Out 1/5
Grab now is the main ride hailing app in Hanoi after Uber’s exit. As a previous Uber user, I was open to trying Grab for my daily commute and other transit needs. The drivers are good, once you get them, but the app-network has real limitations.
- Impossible to get drivers during morning commute: what happened, never had this issue with Uber?
- Pop up adds everywhere - what is the deal with that?
- Accuracy: the cars never seem to show locational your accurate? Hopefully Grab will take some of the Uber functions in
Perhaps the best solution to these issues will be hopefully other alternatives and competition.
Harasses you to rate the app 1/5
By Karl Shanghai
So here’s my rating. Also too many ads.
By Lots of ads 20131219
Looses credit card details frequently. Pop up ads and other non-relevant prompts are frequent.
Prefer local taxi to this app.
Reliability is exceptionally poor 1/5
I cannot imagine how this company thinks I can depend on them for business or personal trips when they can’t even get the app to stay online and available for hours in a row. Why, oh why, can such a crap business survive and buy a real player like Uber :(
Slow, complicated, not reliable 1/5
Took so long to calculate the fare. The app is much complicated now. What I want is just a simple app to book a car or taxi. Uber app is much faster, simple and reliable. Another thing is- they deleted all my account info after they rolled out the new design. End up I go and queue for regular taxi in the airport
Needs better tracking of driver 3/5
The app continually shows wrong info on how long the driver will take and where they are. ALSO, cannot change the pin drop to accurately show my location.
hard to book 1/5
I’m someone who is actually a platinum member on grab and still, it is very hard to book despite prioritized bookings being one of the “perks” of a platinum member. average time to book for me is around 10 mins to an hour. this is way too long to wait. get more drivers or fix your services
I miss Uber 3/5
I miss Uber. The Uber app is much cleaner and user-friendly. Grab is not on the same level as Uber.
Good app 4/5
By Saleh Bin Mubarak
Wonderful app fast response and easy to use
Needs improvements 1/5
When it works & drivers are available, it’s great. However, on the opposite end of the spectrum sometimes drivers will cancel and/or they are not available. At the same time, rates can triple in high demand. They need more options, such as the ability to select a size of vehicle and the option to reserve a booking in advance.
I had three cancellations and one no show today in Angeles City, Philippines. The drivers on the weekend are unreliable to say the least. For this: I rate Grab cars, 1-Star!
Still have difficulty obtaining service, rating continues 1-star
I found out the difficulty of why I could not obtain a Grab car. Grab drivers are quitting from driving for the Grab service. The Grab company reduced the drivers’ incentives and Grab takes a 20% cut of the drivers’ fares. The Grab company advertises and promotes via TV that they are for the drivers, but that is not entirely true, if true at all. I am not one to broadcast false statements. There are a lack of drivers in my area and now I know the reason. I am considering buying a vehicle and letting Grab go their merry way because it is much more difficult to hail a Grab car. Maybe I can purchase a vehicle from a former Grab driver.
Good App 5/5
By Camus Saint
This app is useful and accurate fare, helps my travel convenient.
I need to make a secheduled booking but the option is not available in the updated app
Great App and fast 5/5
Thank you 👍🏻
Failed Grab Pay Credits 1/5
I recently switched to using only Grab pay credits in Vietnam and one of my rides didn’t use it because of frequent error messages including that this is not an acceptable form of payment in Vietnam.
Afterwards a quick 13,000 VND ride (<$1) I thought it was covered by Grab pay but I accidentally left without paying the driver.
My account was frozen and I was unable to use the service for this charge even though my account had over $30 worth of credit.
I explained the mistake and asked for the driver to be compensated via credit. The only solution was to email a picture of a phone card credit to their customer service. Ridiculous.
Great app with a bonus feature that translates the text automatically that makes it easy to communicate with the driver. Had a few problems with the pin drop of my location, but other than that, worked great; plenty of drivers and never waited more than 4-5 minutes for a ride!
As a foreigner, it would be helpful if on the driver profile was a picture of the car and/or at a minimum the color; not being familiar with the car models made the guess work a little more challenging. That said, the location services were so impressive you could watch the driver pull right up to you.
Great App 5/5
By Jack Numan
Whole lot better than Uber and Lyft combined. Keep up the good work Indonesia you got everything. Little bit of reasonable urban planning and you can beat opportunities whole lot more and better than in Europe and USA 10 times.
Good app 5/5
Good transportation application
Didn’t they buy Uber? 1/5
Why not use the Uber app which is technologically and design wise way better than this piece of crap?
Many bugs. Poor design. Poor service. 1/5
I’ve reported this many times. No response from Grab. You can no longer drop a pin on the map to mark your location. The pin automatically moves to their nearest pre-determined spot. For my house, that is on the next street, which means I would have to walk about 1km to the pick up spot. This alone renders the service useless for me.
Again, I’ve been reporting this for 3 months now. No response. No fix.
Additionally, many pop-ups when I launch the app. They should place the promotions in a dedicated promotion tab.
By A. S. Chin
Grab’s service seems to be ok, the app is offensively user-hostile. It dares you to use it. Get ready to see 10 popup ads before every booking.
More difficult to use 3/5
The new version makes it more difficult to use, especially for adding notes. Now I have more steps to do just to add note for the driver about my position.
Can do better 3/5
I really don’t like the gps map of the Grab app. The pick up and drop off spots tend to move on me (about half or 1/3 of a block) a lot, which didn’t happen with Uber.
Horrible. Not very well thought out. In Asia was forced to use Grab because Uber is not in operation. Compared to Uber’s app, can’t compare.
New app version is a downgrade, the service is becoming a disappointment 2/5
The app experience has gotten worse with the latest version. The app is both slower to load and takes longer to confirm rides than before.
After Uber exited vietnam, my experience with Grab has taken a turn for the worse. This is unfortunate and I hope the management is able to correct this trajectory or they’ll lose me as a customer.
Drivers consistently give a “broken down vehicle” excuse and ask the users to cancel rides for them - which I refuse to do. There are more random crashes with the new version too. The other day, the app double booked me into 2 different cars and also randomly canceled a booking.
The one positive is that the app UI is better but the improved cosmetics don’t make up for the degraded overall experience.
Better hope you have time to wait! 1/5
If your driver has no clue how to use a map and get to your location you have NO way of canceling the trip without penalty. This is obnoxious. This feature is available on the rest of the major ride-sharing platforms (Lyft, DiDi, Uber).
I’ve wasted an hour of my day today alone waiting for drivers to stop messing around and cancel the request themselves because they can’t use the map to locate me.
The fact that this app penalizes the user is UNACCEPTABLE and shouldn’t be tolerated.
Apps apps in the way UP 4/5
It is good app with potential to be better in the near future. I will keep on using it.
Difficult to book 1/5
Ever since the grab bought the rights of the uber app, it’s so difficult to book! It takes 45mins to 1hour to find a grab driver!
Awful app....sad ☹︎ 1/5
Hire some experienced app designers. The apps ui/ux is really confusing and overly stuffed with crap not helpful to users. And service has definitely gotten worse since uber's takeover. It's a shame that grab has no competition and it truly shows in this horrible app. You would think that with constant updates that the app would get better - All it does it get more stupid useless bloat.
Such a disappointment all around 1/5
Such a disappointment all around
This sure ain’t Uber 1/5
So sad that Uber is not around anymore in SG. So surprised the Singapore government would allow such a poor piece of technology to be the dominant player here.
The Grab app is underwhelming and frustrating on 3 fronts:
1. It holds you hostage. It is next to impossible to cancel. Particularly when it becomes apparent after a minute of swirling that there are no drivers. You have to stare intently at the screen waiting for a very brief window when you are “allowed” to cancel. After that you are penalized cancel even if your reason to do so is entirely Grabs fault.
2. The app keeps assigning me cars who have just gone past me. In SG that turns a so called 1 minute wait into a 5 minute saga while they try to loop back around (see holding you hostage comment)
3. There’s more: time estimates are way off; I miss the route that Uber - it is helpful to track how the journey is shaping up and how it is going. Yes, I can just go to google maps but why not integrate the feature?
And I am seeing prices creep up.
Good times. Good luck SG :)
Option to cancel for grabs over 5 minutes away 1/5
I do not like when i request a grab and some a-hole picks up 13 minutes away. Then when you want to cancel, grab acts like theres a cancel penalty. I don’t want to wait 13 minutes if theres a guy less than 3 minutes
Great service! 5/5
I forgot my phone and they give me back...So happy with their services.
Good choice for me 5/5
I love this service
Seems bugged 2/5
When I tried to search for a car with the new update, it searched for practically a second and then stated that there are no drivers nearby. I can understand if there were no cars actually available, but now the app no longer shows any grab cars near your vicinity, so you can’t really get an idea of how long it will take.
Too many problems to count.. 1/5
By Mr. Doodle
1. Popups as soon as I open the app...wastes my time.
2. Map is too small
3. I type in an address it “autocorrects” to a related but inaccurate location.
4. Driver is always sent to wrong pickup address. Not even the same address.
5. Estimated arrival time is no where close to accurate.
6. Like I said...too many to count.
Grab is losing control of drivers since Uber quit market 1/5
Drivers for every grab ride that I’ve taken in Vietnam for past several days have indicated early that they have arrived in order to boost fares. This steals from fare paying customers. Grab needs to do random audits and fire drivers who do this. No control here.
Grab está bueno , pero tienen que mejorar más con respecto a las direcciones, siempre o se pasan del lugar partida y se quedan antes y ser más profesional, los conductores ,
Inaccurate app 1/5
The app does not reflect the real location of the driver and even the time of arrival at the passenger’s location. I notice a big discrepancy on the displayed eta of the driver whenever the driver would drop a passenger first before going to my location. A lot of times, it would display a 10-15mins wait but in reality, I would wait for 30mins to an hour for the driver to arrive.
Bring back uber 1/5
By mad with grab
Grab really is trash. Please uber come back and serve us better. App is always not working
Less accurate 3/5
It doesn’t show what car we are getting. It only shows number of the car. When we have to wait side of the road, it is hard to look at the number. If it has a vehicle name. It would be a lot easier. GPS isn’t accurate too.
Help Center/Support is useless 3/5
I have recently had issues with Grab’s App as well as some bookings that included notes to driver about needing a ride with my dog. After cancellations or troubles with booking, I called Grab support. Their responses were mostly apologies but no resolutions.