Good app 4/5
Makes payments easy, and the interface is clean and simple. Just wish that we could log in with Touch ID or Face ID. Another good thing would be for alerts from this app reminding us monthly to pay off loans.
Otherwise, this is a good app.
Keeps taking my money
Needs Touch ID support 4/5
By Haha! ~:•]
It’s 2018 and we still don’t have Touch ID support for this app, it’s the only thing that’s missing and should have been included long ago.
Student loans 5/5
This app is great however it would be amazing if you could pay with debit or credit. I dislike always happening to use checking account. I rather it just come out immediately, so I can go on about my business.
Can’t see all loan details 3/5
Hi - can you please make it so you can see all of the individual loan details? Right now, you can only see the accounts and not the loans that roll-up under them.
Nice but could be better. 3/5
By Brockston Casherly
The app is good, but you shouldn’t have to go through the payment menu to see the breakdown of your debt into loans, their interest rates, and whether or not they are subsidized, and how your excess payments are being applied. It’s obtuse.
Where’s TouchID? 4/5
By Brian in Oregon
All my other banking apps use Touch ID....why not this?
Visualization would be nice 3/5
Nice way to track your payments - however it does not include much information on accruing interest.
It would be nice to see a plot with payment history and a ‘burn-down’ of the loan.
Huge plus would be recommendations for payment schedules :)
What happened to Touch ID 3/5
I used to use touch ID to login because I would always forget my password and now it no longer shows me the option to use Touch ID. This saved me a lot of time before, please bring it back
What if calculator 3/5
A nice feature to add would be a what if calculator to see how different payment schedules turn out and how much you’ll save by extra payments etc.
Great App 5/5
This app did exactly what I needed. Check my account and make payments!
User friendly but... 2/5
The app is very user friendly and helps me pay my loans quickly and painlessly. But the app would be greatly improved by a notification alerting the user to payments being due. I don’t personally like having automatic payments and I’d benefit greatly from a phone notification.
Could be great 2/5
Notifications that let me know about upcoming payment due dates are a huge part of making this app in any way useful..
I love the app, it’s a lot easier doing it on my phone than signing into a computer I don’t have. But, I wonder if they have ever thought of making the sign in process finger-print enabled. That would make it much better.
Just like the people that work there. They’ll make sure they call you multiple times a week, harassing and threatening, but when you actually try to make a payment suddenly they don’t know how to help.
Touch ID for the app 4/5
Please make this a feature. The amount of times I’ve had to change my password is crazy. Let my finger do the work.
A bit clearer than the web but much to be desired 3/5
I was able to find some sections much easier than the pc version (like where to submit docs) , but that was useless because you can only take pics of docs not actually upload them. Apps really need to get with it. Most people surely receive pay stubs etc electronically.
Great Addition! 5/5
Firstly, being able to snap a picture of documents to either prove income or apply for a different plan is amazing! The process took 2-3 days total and I was approved. Very happy. My gf is working through Navient and not having any luck getting her stuff finished! It isn’t optimized for the iPhone X yet, but it’s still functional!
Not bad 4/5
The app is not bad people. It’s better than Navient’s. Thank u for showing the use interest subsidy payments and how payments are applied. Navient’s does not. Mohela has a better user site, but I think this app is slightly better. App ranking out of the 3- 1. Great Lakes. 2. Mohela 3. Navient. (I’m unfamiliar with Fedloans app)
1 update I recommend- speeding up the IDR upload documents thru the app. When I last did it, it was extremely slow (as in a 10 minute process minimum)
Unable to login! 1/5
I entered the correct username and password and it keeps saying incorrect, I can login in online but not on the app!! And when I try after logging in and out online, it locks my account so I have to change the password and pin and do it all over again and even with that it still says its incorrect like what the heck!!!! FIX IT!
App doesn’t update in real time 1/5
Due date Jan 23 paid payment in full using app on The afternoon of January 22. Balance is showing PAST DUE with double interest accrued. This App is the worst payment app I have ever used.
App needs help 1/5
The idea of being able to submit documents on the app is great. It would be better if it worked.
Very Basic 2/5
Nothing particularly wrong with the app, it just doesn’t do enough.
All you can really do is review balances, payments, and submit IDR docs. You can’t check on the status of applications or anything else really.
The app could be great if they made it more robust.
Very limited 2/5
Lacks Touch ID. Only good for making payments. Does not provide enough details for each of your loans.
What’s the point of using this app if I can’t pay with my debit card? 2/5
I kind of wish this app used Sallie Mae’s app design. Using a check to make the payment takes too long and sometimes it doesn’t even go through. This happened to me twice. I called to have GL stop the process but they said it would take 4 days. Seriously? Am I mailing a package 🙄🙄
Wish this app cld do more like take debit card payments. I feel like not much can be done
Helpful and Easy To Use 4/5
Has almost everything a person needs. I would just like to see a specific area catered to information regarding deferring and forbearance of loans and more helpful items, possibly videos.
Helps me stay on time 5/5
By Capt Noah
Love the app. Almost always works. Helps me keep up with all of my loans!!
Does not support Touch ID 3/5
By Master FIFA
Some of us have way too many accounts and passwords and trying to remember every single one is painful. Also writing down your password is always a bad idea. So, why can’t you support Touch ID login or PIN? come on!
Face ID 3/5
Can you add Touch ID or FaceID please!
Document snap doesn’t work 2/5
Can’t take pics to submit documents
Good, but I would like to see a current payoff date somewhere. Like there is an end.....otherwise easy to use, and never had any problems with it.
Super helpful 5/5
By Great app! Great prizes!
I can see my loan amount,
Email company, or call from app! A must have to make life easier.
By Chantelle likes it
This app is ok, and useful in a pinch, but needs improvement. It needs Touch ID support, a way to check your interest rates, and jut more account info in general. It’s great for sending in IDR docs though!
Somewhat helpful, but needs more 3/5
This app is a great idea and is definitely user friendly. But it just doesn’t quite do enough to be totally useful. Like other people have said, it doesn’t provide enough account information like loan and payment details or even your Great Lakes ID (come on, really? That should be there for quick reference.) Basically all you can do on it is make payments. While that’s awesome, it needs to do and provide more to be truly useful. Until then, I might as well just use the mobile website.
Good, but could be better 4/5
It’s pretty basic with your basic loan info showing up. It’s easy to use and navigate, which is great, but I wish there was a way to look at more specific info about my loans.
Touch ID is missing 3/5
This app became handy to pay off the loans, but major feature is missing (Touch ID).
5star if you bring Touch ID
I like it! 4/5
Works really well, even when paying via a check.
Easy pay 3/5
This app helps to make it easier to pay off loans and send in IDR documents and be able to contact them, just could show a bit more information on the loans like the we site, they also need an option to allow notifications of when payments have processed, and when payments are coming due theirs no option to play around with those settings in-app. Plus is i don't waste no more than 3 minuets when paying my loan.
Nice, but doesn’t go far enough 3/5
App is decent. Wish there was more detailed information regarding each individual loan. In addition, it would be great to have a screen where you could see the amount that would be applied to each specific loan from you payment. A pie chart would be a great way to illustrate payment allocation.
This app is trash
Does the trick 4/5
Need Touch ID login.
Good, but not enough 3/5
By Fix so we can play them
Good app for making exact payments.
1. Touch ID
2. Ability to customize notifications and push alerts.
3. Messaging capabilities.
4. What if scenarios would also be nice, like you have with your Credit Score. To be able to use the what if scenario to help you see if you do this, then it would equal this. There is so many options on payments and excess payments it gets difficult to know if your making the right decision, and making the wrong one could cost you a lot of money.
Needs Touch log in 3/5
App works fine but really needs touch log in. Or at least the option to remember password
Good, but basic 4/5
If you would like to conveniently make a payment or check your balance, the app is great. However, if you would like to see which portion of each loan is subsidized vs unsubsidized, that's not an option. The full site is still needed to answer that question. 😕
Information is missing 1/5
No option for sending attachments, no email address provided. Snapshots are of poor quality. Very slow customer service, no weekend hours. Bad.
Please enhance 3/5
By R/T Kev
You folks offer a really vital and important service to students and others. Please find a way to make this app smoother and please make "Touch ID" for iPhone users one of the first improvements.
Touch ID 3/5
By N Hen
App needs Touch ID!
Touch ID and messages 5/5
Touch ID for login would be great.
I think being able to view your messages in app would be awesome too.
Really buggy, phantom payments 1/5
This app is really buggy and limits the options of repayment that you have. It also forces you into specific amounts. If anything doesn't work, don't bother calling customer support, because they don't know anything about it, and have no sense of urgency or care about double charges, incorrect scheduling or reversals. Save yourself the hassle. Don't bother with this garbage application.