Touch ID 1/5
Touch ID causes the application to close
They finally got Touch ID... 3/5
Great app and company 4/5
By Moose and angel
Great company and all to work with. Would love for the app to have built in calculators to see how paying more towards principal would help decrease life of loan. Also would love to see how to decrease years with increased payment as there is no option online to the app to do this l my online to decrease your payment by adding years to the loan.
Needs an overhaul bad 1/5
This app is semi-functional but it’s so bad looking and very hard to navigate. It’s time to put effort into this app for the first time since iOS 6
Needs to get with the times 2/5
By Indignant Splicer
This app requires a full login every single time you open it. It can remember your email address, but that's it. No touch/face ID implementation, not even a PIN feature to simplify the process.
Please develop something that can use modern security standards and save busy students the headache of having to remember/look up a password for a service most people probably only log into on a monthly basis at most.
Need payment notifications 1/5
This app is good, but it lacks the critical utility of sending the user notifications when payments are due so that once can keep on top of their payments. Please consider adding this feature.
Easy to Use but Missing Elements 2/5
The app is clean and simple to use, but it’s very frustrating that it doesn’t recognize pending payments. After I made my first payment I thought it had been rejected because it said the payment was overdue (on the due date!). It’s also annoying that I can’t access my messages through the app.
It works but it’s very basic 1/5
By Ahmed EId
Can you please just persist my login so I don’t have to type it in every time I log into the app?
Lack details 2/5
I like that I can track payments. But the app doesn’t break down principal vs interest.
No Face ID
App has an issue. 1/5
I always schedule my payment to pay on the due date on the day I get the email notice. Last month the payment was processed immediately instead of on the scheduled date. This month,despite double checking to be sure everything was accurate, it never processed at all. It was only when I checked to see why it hadn’t cleared my bank that I found I had a past due payment.
This app is excellent 5/5
This app does everything it needs to do: (1) make it easy for me to make my monthly payment. (2) refer to (1). This app is designed to do nothing else, it’s fast (VERY fast), and simple. Never change it!
They removed Touch ID 1/5
They really want to keep your money in their hands.
I’ve been paying extra money each month now for 3 years and each time it is a hassle on this app. Now they have removed Touch ID to make the barrier harder to log in. Just stick to the trash website and remove this of your phone.
Love it. 5/5
Fast easy access to view my statements and go make payments.
If you want to check balances or make a quick payment works fine but no secure messaging or repayment option change available
Needs more 3/5
Very basic, no Touch ID, can’t update automatic payment, needs work
This app doesn’t work 1/5
By black thunder cat
It used to work great but not anymore.
Makes paying back my student loan a pain. Tried to make it remember my account info like like 5 times.
Charged twice 1/5
I was charged twice and this is the second time it happened, because it doesn’t verify if you have a pending payment.
Software update broke app 2/5
By Shawn - Tampa, FL
Update made around mid July ‘19 and the app won’t recognize my device and doesn’t accept my PIN. Went online and created a new one twice and it still doesn’t work.
App used to work decently before...
I make sure every month I set up my payment for the due date, or a day prior to the due date, and EVERY month, despite the app saying that my payment is “pending” I get the big ugly red “OVERDUE” on my account. In fact, twice now I thought that maybe I had forgotten to pay it since it said it was late/overdue, and made another payment-therefore paying two payments in one month! I was NOT late either time- the faulty system doesn’t take the payment out of my checking on the specified due day!! Extremely frustrating for someone who pays their bills ON TIME.
Not Happy 2/5
I’ve used this app for over a year and it’s telling me “It doesn’t recognize this device.” I’m very disappointed.
Very basic app, works for making payments but I wish I had access to change anything in my profile (contact info, etc), ability to view documents would be nice (tax documents).
Won’t accept my payments 1/5
If I would have known how difficult it would be to get them to take my money, I just wouldn’t have gone to school lol. Can’t pay on the app or online, I have to call them. When I pay over the phone, it still shows I have a payment due for the same month. Auto payments haven’t ever worked for me with them.
Easy to use, would like face recognition 3/5
Easy app to use. Does everything I need it to do. It would be nice if it used face recognition.
Touch/ Face ID? 3/5
Not quite as bad as the actual company, but still the worst app ever 1/5
I have to redo everything every single time I log into this app. Reset password, check username, and so on. It crashes fairly often. I’ve spoken to their representatives...they really don’t seem to be able to help. Probably aren’t paid enough anyway.
Hopefully this company will tank and bring the app down with it. Probably won’t considering how ruthlessly they are exploiting people’s lives. Anyway, wish I could give them zero stars. Hope this company goes into the history books alongside nazi’s, HughesNet, and the rest of the worst crap humans have ever come up with.
Prefer online to this 2/5
Unless I’m just doing it incorrectly, it won’t let me select the amount I want to pay toward my accrued interest. It has me paying the full amount and that’s not at all what I want to do. I’m in school and didn’t think about the accruing interest while my payments were being deferred, so after realizing it, I have been going online and making manual payments to pay it down, an option that sadly, is not on this app. If that gets fixed please let me know as I do love the app option for payment, when it has the same options as the online version.
Authentication Failed 1/5
Every time I try to log in?!! Even after resetting the password to make sure I have the right one (even though I do have the right password the first time). Colossal pain to pay the bill every month with this app.
Technical problems - I was charged twice 1/5
The app crashed while I was making a payment. I received no confirmation notice for my payment, I received no payment confirmation email, and it was still showing my payment as being due, so I resubmitted it. It charged me twice. They suggested I pay online to avoid the problem and said that there was nothing they could do about it.
Pasted due payment 1/5
I paid my student loan‘s on time on the day that it says that I’m supposed to pay my loan payment and this app is saying that I have not paid anything but is saying is processing on the day that my loan payment is due so I am not liking that is not counting my payment that I made on time and is saying that my payment is late and that I have a late payment for all three of my student loans But it shows that the pain is that I made our processing on the day that they are due so I’m not understanding that
I wish it had the option to choose which loan you want the payment to go to
Never keeps my log in info 1/5
I can never use my app because every time I try to log in it says that I’m using an incorrect username or password. Anytime I want to get into the app I have to make all new log in info every time even though I am using all the correct information. It’s so inconvenient.
Basically the only thing you can do with the app is pay your bill. And that’s frustrating at best. This app isn’t very user friendly and I work with computers as well as tablets all day with my job so it’s not a problem with the operator. Also, there is a delay with payments from the app and with the actual website. Not sure what that’s about but at this point I prefer to just use the website versus the app. Good try though.
Needs notifications and is lacking functionality
Great App 5/5
Easy to use and submit payments
Basic usage 1/5
It’s even more basic than the website. I find it difficult to check on the status of payments and impossible to get help from Great Lakes via the app re: contacting someone that can help tell me why a payment is pending from the past and it’s past any holidays.
Ok but... 3/5
Need to update app to stop displaying PAST DUE while a payment is processing. It is distressing to open the app and see in big red letters PAST DUE when you scheduled a payment AHEAD of time and it still hasn’t processed.
Simple, but has issues 3/5
The app is okay. Very basic. I like that it gives the loan breakdown now with the interest rate. I wish it were a little more user friendly. It’s hard to do anything else besides make a payment. It never updates the new payment amount for income-driven payments that require annual reapplication. I also hate that if you pay your minimum early, it still charges you again.
Nicely Laid Out, But Lacking Features 2/5
Can’t figure out how to change my monthly auto payment amount. Very frustrating.
Overall good 4/5
I use to be able to see how payments were applied to each token in the history/payments tab... now all it shows is how much goes toward principal vs interest. I miss this feature.
Other than that I like how I can now see each individual account and the breakdowns.
Has room for improvement 3/5
The app excels in simplicity and does the task of allowing the user to see loans and make payments,fair enough. However, in the modern day field of bill paying apps, Touch ID functionality is a standard, and the developer should consider adding this feature as a start, minor tweaks can also be made to the GUI to enhance aesthetics.
Great and simple. 4/5
It’s a simple app, I wish you could change contact info on there instead of having to go to the actual website. But that’s more of a suggestion than a complaint. I’ve never had any issues with the app and I’ve been using it for years.
Needs to be in the 21st century 1/5
You really need to work on keeping the scheduled payments process more up to date should be able to cancel a payment that was done accident you have no way to show you scheduled a payment with is in process to your own people I guess either since the payment was made & waiting to process and you robo caller steal keeps calling daily because it seems it doesn’t know the payment was made. After a payment has been made you should make it to where it doesn’t allow you to make another until it shows any & all scheduled payment.
Doesn’t work 1/5
By nickname is frustrated
This app doesn’t work all the time.
Glitches in the email and photo functions.
Very easy to use
Works fine. But no support of TouchID 3/5
The app works fine. I pay my student loan and monitor my account. But come on, it is 2018, TouchID has been around for years, let’s add Touch/FaceID support for the app. Thank goodness iOS 12 has greatly improved passwords. But TouchID would be so much better.
Good not great 3/5
By Willy Paul
The app won’t let me pay off my accounts. I’ve had to call twice and wait on hold to do something this app should be able to handle.
Works great for my needs! 4/5
All I use it for is paying my loan payment. It would be great if biometrics could be used to log on though (faceID or fingerprint scanning)