3rd party payments don’t appear in payment history 4/5
The app keeps me up to date on my loan as far as information and interest goes but I prefer to pay through my banks online Bill pay. These payments do not display under payment history in the app yet it notifies me that the payments have posted. I have to check the website to see them in the payment history.
Lots of color accessibility issues 1/5
The new update changed the color for the bottom menu. This is really hard to read and for people who have color blindness this must be a headache.
Why are you against changing icons? 3/5
By Michael Santangelo
I wanted to give feedback about the color of the blue icons and how they are hard to see but i see people have already mentioned it.
Otherwise app is great
Navigation icons are difficult to see 2/5
The app itself is fine, but they changed the color of the navigation icons on the bottom of the screen to dark blue on top of a dark grey background. This makes the navigation icons extremely hard to see and read. I imagine that this would be a major issue for colorblind people trying to use the app.
App and website have been iffy for the last week 1/5
Desktop site 405 error all the time.
App? "Your session has expired". Can't get anything done.
What up? It ain't like we can switch. Fix this crap we're paying top dollar for!
For version 4.17 3/5
The app has always been functional for me. I can make payments and check my status at anytime which is a relief for me. The satisfaction of paying off one school loan at a time is excellent. However, I happen to be blue colorblind and can’t see the icons on the bottom ribbon. I know what they are from my experience with previous versions, but I would request a higher contrast between icons and background graphics.
Overall good 3/5
The app is overall pretty nice. Easy to see your account balances and submit payments. BUT you can NOT edit payments or cancel future payments after submission, which is a bummer.
Thanks, but this app is not good for my mental health 😩
Randomly forgets your password and forces you to create a new one.
Also randomly decides you need to enter a pin.
Forgets your pin
Forces you to create new pin and new password.
STOP MAKING IT MORE DIFFICULT TO PAY OFF STUDENT LOANS!
Worst Loan App Ever 1/5
GreatLakes.org inaccurately depicts truthful dollar amounts owed and pay off balances. The APP is very limited on what you have control over, and the company doesn’t allow you to choose how you want your payments to be applied. You can send emails, write letters, or call and no matter what, once the payment is posted; it is almost guaranteed to be posted the way they’d like to disperse your payment and not the way you intended your own funds to be paid. They wrongfully post inaccurate amounts to your account so that when you think you’re paying the shown amount, the next time you log on it’ll be different and show more money that is owed and they’ll treat you like as if you applied your own payment in error. Also, it takes several days to a week for any updates to your account to go into effect after a payment or update has been made.
In control 5/5
The app has allowed me to stay in control of my student loans without having log into a website.
By Sick of stupid games
Just like fed government a total rip off
Did someone actually put effort into this??
Too basic, needs additional features 3/5
This app needs to include original balance, daily interest added and a graph to show the impact of regular payments on principal over time.
Awesome app! 5/5
I’ve had this app since shortly after paying off my loans 4 years ago. I haven’t even needed to really get on the website because of it. It does all the things I need and it’s really easy to use :)
Poorly made 2/5
The app is terrible at reading any documents I submit, which was the purpose of downloading this. Also, I use my Loan to verify my account with the IRS website and it doesn’t show any account numbers on the app which is inconvenient.
App only shows past 12 months of activity. That’s a huge downer.
For full effect, we just paid off the loans and wanted to see how much we’d paid so quickly but alas could not.
Basic but depenedable 4/5
This your informational; quick glance; make your payments; view payment history,app. But it is a MUST have app. Plus see your balance and payment breakdown for interest vs principal.
Solid App 4/5
By nan do
While you can’t do everything you can do online, the app is simple and easy to use. Since me and my wife have more than one servicer, I can compare it to other apps. Some suggestions based on what I’ve liked in other apps would be to include “original balance” under loan details (I find this value encouraging during repayment) and “amount added per day” based on the interest rates (also encourages me when I see this number go down incrementally after each payment ).
Won’t log in 1/5
For some reason it won’t let me log in, I deleted and re-downloaded and that did not fix the problem.
New user 3/5
I’m looking at the reviews and I’m seeing that once you make a payment it does not show up as pending?
I would like to see that once I make a payment it shows in the details of the loan that it is pending or processed.
App still needs work.
Can’t pay more than minimum 1/5
They want you as a customer for life. You can only pay ahead and not excess directly to principle. If you’re looking into Great Lakes, keep looking. If you have them look into a refi with a company who doesn’t want you trapped for life.
Touch ID 1/5
Touch ID causes the application to close
Great app and company 4/5
By Moose and angel
Great company and all to work with. Would love for the app to have built in calculators to see how paying more towards principal would help decrease life of loan. Also would love to see how to decrease years with increased payment as there is no option online to the app to do this l my online to decrease your payment by adding years to the loan.
Needs an overhaul bad 1/5
This app is semi-functional but it’s so bad looking and very hard to navigate. It’s time to put effort into this app for the first time since iOS 6
Needs to get with the times 2/5
By Indignant Splicer
This app requires a full login every single time you open it. It can remember your email address, but that's it. No touch/face ID implementation, not even a PIN feature to simplify the process.
Please develop something that can use modern security standards and save busy students the headache of having to remember/look up a password for a service most people probably only log into on a monthly basis at most.
Need payment notifications 1/5
This app is good, but it lacks the critical utility of sending the user notifications when payments are due so that once can keep on top of their payments. Please consider adding this feature.
Easy to Use but Missing Elements 2/5
The app is clean and simple to use, but it’s very frustrating that it doesn’t recognize pending payments. After I made my first payment I thought it had been rejected because it said the payment was overdue (on the due date!). It’s also annoying that I can’t access my messages through the app.
It works but it’s very basic 1/5
By Ahmed EId
Can you please just persist my login so I don’t have to type it in every time I log into the app?
Lack details 2/5
I like that I can track payments. But the app doesn’t break down principal vs interest.
No Face ID
App has an issue. 1/5
I always schedule my payment to pay on the due date on the day I get the email notice. Last month the payment was processed immediately instead of on the scheduled date. This month,despite double checking to be sure everything was accurate, it never processed at all. It was only when I checked to see why it hadn’t cleared my bank that I found I had a past due payment.
This app is excellent 5/5
This app does everything it needs to do: (1) make it easy for me to make my monthly payment. (2) refer to (1). This app is designed to do nothing else, it’s fast (VERY fast), and simple. Never change it!
Love it. 5/5
Fast easy access to view my statements and go make payments.
If you want to check balances or make a quick payment works fine but no secure messaging or repayment option change available
Needs more 3/5
Very basic, no Touch ID, can’t update automatic payment, needs work
This app doesn’t work 1/5
By black thunder cat
It used to work great but not anymore.
Makes paying back my student loan a pain. Tried to make it remember my account info like like 5 times.
Charged twice 1/5
I was charged twice and this is the second time it happened, because it doesn’t verify if you have a pending payment.
Software update broke app 2/5
By Shawn - Tampa, FL
Update made around mid July ‘19 and the app won’t recognize my device and doesn’t accept my PIN. Went online and created a new one twice and it still doesn’t work.
App used to work decently before...
I make sure every month I set up my payment for the due date, or a day prior to the due date, and EVERY month, despite the app saying that my payment is “pending” I get the big ugly red “OVERDUE” on my account. In fact, twice now I thought that maybe I had forgotten to pay it since it said it was late/overdue, and made another payment-therefore paying two payments in one month! I was NOT late either time- the faulty system doesn’t take the payment out of my checking on the specified due day!! Extremely frustrating for someone who pays their bills ON TIME.
Not Happy 2/5
I’ve used this app for over a year and it’s telling me “It doesn’t recognize this device.” I’m very disappointed.
Very basic app, works for making payments but I wish I had access to change anything in my profile (contact info, etc), ability to view documents would be nice (tax documents).
Won’t accept my payments 1/5
If I would have known how difficult it would be to get them to take my money, I just wouldn’t have gone to school lol. Can’t pay on the app or online, I have to call them. When I pay over the phone, it still shows I have a payment due for the same month. Auto payments haven’t ever worked for me with them.
Easy to use, would like face recognition 3/5
Easy app to use. Does everything I need it to do. It would be nice if it used face recognition.
Touch/ Face ID? 3/5
Not quite as bad as the actual company, but still the worst app ever 1/5
I have to redo everything every single time I log into this app. Reset password, check username, and so on. It crashes fairly often. I’ve spoken to their representatives...they really don’t seem to be able to help. Probably aren’t paid enough anyway.
Hopefully this company will tank and bring the app down with it. Probably won’t considering how ruthlessly they are exploiting people’s lives. Anyway, wish I could give them zero stars. Hope this company goes into the history books alongside nazi’s, HughesNet, and the rest of the worst crap humans have ever come up with.
Prefer online to this 2/5
Unless I’m just doing it incorrectly, it won’t let me select the amount I want to pay toward my accrued interest. It has me paying the full amount and that’s not at all what I want to do. I’m in school and didn’t think about the accruing interest while my payments were being deferred, so after realizing it, I have been going online and making manual payments to pay it down, an option that sadly, is not on this app. If that gets fixed please let me know as I do love the app option for payment, when it has the same options as the online version.
Authentication Failed 1/5
Every time I try to log in?!! Even after resetting the password to make sure I have the right one (even though I do have the right password the first time). Colossal pain to pay the bill every month with this app.
Technical problems - I was charged twice 1/5
The app crashed while I was making a payment. I received no confirmation notice for my payment, I received no payment confirmation email, and it was still showing my payment as being due, so I resubmitted it. It charged me twice. They suggested I pay online to avoid the problem and said that there was nothing they could do about it.