Glitchy, slow to load 1/5
By bebooboobop not a robot
App get stuck on logo “loading screen.” All other apps on my phone are working great. Multiple times I tried closing and re-launching the app and restarting my phone. I tried on wifi and LTE, both full signal and this app does not launch reliably.
App crashing password reset not working 1/5
By Eman4412
Cannot reset my password, cannot keep the app from crashing and even this review is typing with white letters on a white background. I cannot tell what I am even writing!
Don’t Use the App to Pay For Food 1/5
By TristanRob
I tried to purchase two items on the app or using the wrist band (One for pizza and the other for Dunkin Donuts). There was an error on both purchases on the app but both charged my card but didn’t place the order. Not very reliable.
Family get away 5/5
By Brooks628
Everyone was very nice and welcoming! Friendly staff no matter where we went! We had dinner at the buffet and out warier David I believe his name was, was absolutely amazing as well.
Experience at Wolf Lodge 5/5
By i gave up on NN
I had a fantastic time with with my family at at the Wolf Lodge , the rides was exciting and thrilling my favorite was the massive slides.
Struggled to open at first but eventually loaded 5/5
By cora1022
I downloaded the app with the intent to immediately see what it offered, but it wouldn’t fully load for a couple hours after download. I know it wasn’t my internet, everything else was loading just fine. Just had a hiccup-type glitch at the beginning. I do love the app now that I’ve explored it and I look forward to using it this next week with our visit to GWL in the Poconos.
Great experience, not the best service 3/5
By Leisw14
We had a great time swimming and the customer service was amazing at the buffet! BUT we didn’t receive everything we paid for with the birthday package and had to leave the Lodge restaurant after waiting 15 minutes for someone to take our drink order which never happened.
Always problems with the app 1/5
By A better app
Every time I try to book a stay I end up having to call customer service.It seems like a never ending struggle 😡
Amazing! 5/5
By great fun 4 us
We went over this weekend I have kids from 24 to 8 and they all had a great time! The food was good, the hamburger could have been cooked a little more but it was good! So much to do in a little time the water was warm and the lifeguards really pay attention to the people in the water! It was so safe! We are looking for a time to go back again!!
App is great has a bug that is half noticeable 4/5
By That random app critic
So I was hoping on the app and I went to FAQ it completely kicked me out and the app stopped working for 5-6 minutes
Having a ball 5/5
By 1205JTR
Great Wolf Lodge is awesome there’s something for everybody to do for all ages toddler to elderly.
68 & 70 yrs of age 4/5
By Sarah Dresser
We enjoyed our stay & the Waterpark!
He went down every slide, even the scary ones!
I went down all except the two scary ones!
Definitely will be back! We did not bring any children.
In between slides, I spent a lot of time floating
In the lazy river. Food needs to be better
As the pizza had hardly any toppings.
Kortney needs a raise! 5/5
By gajdagirl
We are just checked in for our first visit, and Kortney has gone above and beyond to make sure we have everything we need. Cannot thank her enough!
Worth it 5/5
By JUSTJENREACTS
It’s a small price to pay for happy kids.
App not fully functional 2/5
By Smitty91845
The food ordering didn’t work while we were there. Let’s you get all the way to checking out only to tell you it’s not available. No room service. You have to go down and pick it up. For the price of the stay, they could add room service. The food ordering app doesn’t have all that is available at each restaurant. Shows pizza by the slice, but you can’t order ahead, and when you go in person to order they tell you that they don’t have pizza and have to go to a different restaurant. Also no buffet available when the app indicates buffet. Severely outdated in this regard. Colorado Springs location.
Totally useless. Can’t login. 1/5
By Fizix
I can’t login using my last name and reservation number even though I verified it several times. I can view my reservation on their website without issue. I also can’t log into the app using my username and password because I chose to log into their website with Google. Finally, I tried to use the one time code sent to my email to login but I never got an email from them. Oh, and there’s absolutely no way to contact their support department…
What in the world? 2/5
By ismxivenj
I was aware it was under renovations. But checking in. I couldn’t get to the elevator because of the dance party and parents cluelessly not watching what’s going on. Not a good start.
I already wish I was at Kalahari. A much smoother set up and entrance.
Difficult 1/5
By dkocjdjwkwbbd
Can’t do anything online yourself. You have to call. They speak horrible English when you do call. Not to mention overpriced.
A+ 5/5
By Brenda Ribs
Best family venue I’ve seen in years. My only suggestion, have a 2 person and 4 person line at 4 person raft ride so line moves faster.
Service 5/5
By moxigrl15
Love great Wolfe lodge anything !! Such a great place and app to keep up with all the free activities!!
Wonderful stay! 5/5
By US Armed Forces
Best birthday ever!
Family Fun 4/5
By Milah Newness
Finally a place that is make for kids— Variety!
Love the opportunity to visit the water park prior to check-in so time is not wasted in waiting on the room. The adventure park is an awesome place. Again Variety!
The registration staff was very welcoming and friendly. ( Chick-fil-la vibes). The crew seem have good moral. They were laughing and playing and allow me sing with the , that was cool! The staff member at the food option Bucket not so friendly. ( McDonald vibes) It made us feel like we were bothering them to make an order. When I questioned the total I received instant attitude. In actually she was not listening and adding all combos to my order.
Overall, good times. Looking back to our next visit. Absolutely love 38 minutes road trip back home with 2 boys.
See you next time GWL!
No online check in available in Anaheim 1/5
By Cat Stiller
Pretty unpleasant check in process and app is of no use as stated. Said their would be an online check I. Option after download but none. And despite attempting a Monday afternoon checkin been in line here for 90 minutes. First time was the same experience
Doesn’t work as GW wants or expects it to 1/5
By peggystreb
I’ve tried and always get “try back” notice
Service 5/5
By Lucky Ducky 1
Place is great. Foods a bit expensive and service is slow but good time with kids and water park.
Amazing 10 out of 10 5/5
By GWL family forever4
We LOVE GWL and their app!! It makes it easy to get any questions answered while at the lodge, including locking yourself out of the room lol 🤦♀️
Always a pleasure 5/5
By Breezy Rich
We have stayed at Great Wolf Lodge over 55 times. We absolutely love it and always have a great experience. The staff is what makes the stay amazing. Always feel like one of the pack. Howls.
It look’s pretty but not very functional 2/5
By t hewa
Like every Hotel App I Assumed it would let me check in on the app…it almost seemed like it would then said check in at hotel. They send a lot of emails saying to pre check in using the app and links thru text but none of them seem to link up to talk to each other inhad to go thru the email link the app is just trying to get me to buy more things and shows a “map” of the hotel sort of? Not worth the download if your looking for an app that will let you get everything done online before you arrive you will still need to go to front desk.
Don’t waste your time 1/5
By Oaks Acorns
Don’t waste your time with downloading the app. All of the features are available when you are at the resort and the app does not work when you are here. Wast of phone/tablets memory.
Not good for much 2/5
By Taz457
Still have never been able to check in through the app. Hit or miss if food ordering options work for the places that allow it. The places for food that don’t let you order have a menu but the menus aren’t updated so that feature is useless.
Great customer service 5/5
By Netty5282
Willow has been wonderful at getting back to me with all my questions!
App might be fun if all the options worked 2/5
By Ebs1smo
The FAQ section doesn’t work and you cannot ask questions in the chat function until 24 hours before your reservation.
It’s nice to see when all the events and activities are taking place at the hotel, but other than that the app isn’t very helpful.
Mini vacation 5/5
By osibau
Family 2 day trip to the Great Wolf Lodge. Amazing, my girls had lot of fun in the warm water in the pool, arcade was also very nice and gave us something to do late evening.
Always a great time 5/5
By tequilatakemeaway
I have been bringing our grandkids here for a few years and we absolutely love GWL.
SO much fun 5/5
By Micah Eli Nana
A 3 day stay for a special Christmas gift from Nana. The most fun family time !! We loved it all. We’ll be back Great Wolf Lodge
Great wolf lodge 5/5
By ahsomel
Excellent place where I love to take my family ahsome indoor swimming pools it’s worth come to so breathtaking from California
Not very happy 1/5
By Rodrick T
I understand weather is unpredictable but my family and I came from Michigan to and inside pool for the kids. The inside pool was closed and they offered us a free stay in the near future. My things is I am now spending more money because the kids are not in the pool. Everyone knows when kids are playing they are not thinking about eating. Now it’s more food on top of games.
Horrible water park 1/5
By keepvid
Super tiny. Lazy river is a joke. Tiny. And the whole water park closed at 8 PM.
Abysmal 1/5
By Josherman9
Most basic app ever. Can’t even check into the hotel like they say you can
Disappointing 3/5
By Cb me
Our room was disappointing as the vents have black mold looking around it. Looking out sliding door the pole is rotten and dangerous. The actual lock and protective electronic locking cover on inside was completely broken off the lock knob was laying in floor when we returned from dinner last night.
I was very disappointed with entertainment for kids for holidays. U couldn’t understand anything the people were saying and the dancing etc is nothing like the normal great wolf lodge experience. We normally love bringing our family and grandkids there but, this visit for our grandsons birthday was more than disappointing.
I also was given 3 different pricing totals and called night before arrival. 3 different ppl. Gave me different information and then would transfer me to someone else. 3 different emails were sent to me with 3 different prices.
We had planned to return next summer with our children and grandchildren total of 11 ppl. Probably will look at other place to go.
Resort review 5/5
By christinemonte
This is our first time here and it has been nothing but amazing ! We are shocked with how perfect the room is and how much stuff there is
Great Christmas present 5/5
By Tricia Rockland
I took my son, his girlfriend and my grandson for a couple of nights for their Christmas experience this year and we had the best time! Can’t wait to come back!!
Ordering never works 2/5
By Sk8591
The whole purpose in downloading the app is so that we can order food from our room for pick up but it NEVER works. We were told to go to the website to order and it doesn’t work there either. It’s really hard for kids to have to wait for everyone to wash up after a day in the park then walk down and have to wait for food. It’s so frustrating!!
No feedback from app on check in 1/5
By robinb72
Downloaded app to
Amazing Place 5/5
By Yana Nikole
My children love Great Wolf Lodge. We going back for Christmas. I can’t wait to see my girls faces.
Wonderful! Only one critique that I REALLY wish they would address. 4/5
By ringringhello
The facility is clean, the lifeguards are vigilant, and when rooms go on sale, the prices are great.
My only critique would be that there’s too many splashy features in the baby area which makes it hard for the babies to play in the pool. If you observe the baby pool, most people in it avoid most of the pool because there’s too much splashing water. It’s cold and too stimulating for little babies.
We would come more often if this wasn’t the case because we have three very young kids.
Entertainment 5/5
By DogBil
The kids loved seeing Santa Clause!
Horrible App Login 1/5
By Sanitys
I created my account on the web with Google, the app does not support Oauth logins so I cannot access my account on the app….. Terrible experience.
Joey RT 5/5
By Batfamily Adventure
My family and I enjoyed our stay very much. The water park was great with lots of lifeguards for safety. Our room was clean and love the wolf den. Everybody was great but there’s one employee that stood up and it was Cecilia from the ice cream shop.
