Can’t sign in 1/5
By All possible nicknames for me
I can’t sign in. It keeps telling me to sign into GreenDot.com to access my account. I can’t even use the app
They close my account 1/5
They close my account after being a customer for five years then they could not tell me where my money was and then they told me they were gonna keep it for 30 days very poor operation will never do business again
Green dot is the way to go 5/5
I’ve been using it for years . My direct deposit is always early ! I love it
Worst experience 1/5
I recently opened the account November 18. Since then they have locked my account right after my first auto deposit through my work. I have been trying to get my money out of my account but I am locked out of the app at this point. They are holding onto $3000 of my money and I can’t even transfer it out or use an ATM to get the money because they have frozen my account for whatever reason. It’s the holidays, I have bills that I need to pay like ASAP, yesterday and I can’t even get a hold of anyone to talk to because they need me to enter my bank card number and when I keep trying and trying the prompt tells me it doesn’t recognize and to try again and then after the third time it keeps hanging up on me. They are stealing my money and I need that before I’m screwed because I also have rent coming up and I have bills that are now late. I’m missing Black Friday and this has been the worst experience of my life, literally.
By CoPPaH'z qUeeN
It wasn’t too bad until a friend sent me a link for a Chime card!! There’s no monthly fee with Chime,.... trust me!! Give it a try. I promise u will be saying “what’s green dot “!! Lol
Happy customer 5/5
I’m so happy with my account. I now can send money to family when needed with no hassle. This is the best I’ve found.
It took $10 out after the card said NO MONTHLY FEES. The app is down half the time so you can’t use the card. So basically don’t buy it, it’s trash.🤷🏼♀️🤷🏼♀️
I need to downgrade my Greendot app 1/5
Hello after I recently upgrade my Greendot I notice I can’t pull out my funds from my new account without the personalized card please help me I need the old version
i can’t use it 1/5
i have an account however it won’t let me log in even though i have all of the right information in it still won’t let me use it all it lets me use is the website…
Grossly false advertising 1/5
I bought a card that advertised “use at any atm” “free atm locations!” Etc. Go to use at atm, doesn’t work, try to get cash back at grocery, doesn’t work, call customer support…this card can’t be used at atms or for cash back…what?!!…why advertise is that way directly on the packaging then? Waste of time 0/10 would not recommend!
App is glitchy 3/5
I haven’t had any issues with GreenDot itself. My paycheck gets deposited every 2 weeks like normal but I do have issues with the app. I keep entering the card information to use the p2p feature but every single time I do it, the app refreshes, goes back to the Home Screen and asks me to enter the card information again to use the extra features. I’ve deleted the app, reinstalled it hoping that would fix the issue but no luck.
Closed my account without any notice. 1/5
Green dot closed my account without giving me prior notice. And now I have to wait 30 days for them to send me a refund check for the $260 I have in the account. I will never use them again. And I had my account for over 5 years.
By Jacob. Harms
This is the worst experience I’ve had in a long time
Not recommend at all
Green Dot Step It 🆙🙏🏾 4/5
The card is very easy to get yes!! It is convenient but also is too high in fees to get your own money!! It’s great though for Cashback When you Purchase Online!!✅💶
Prepaid Credit Card 1/5
First..Did you know it’s owned in part by Walmart?? Funny, neither did I. Which explains why an online transaction for Walmart.com in Az. (I live in Or.) was put on my card for 65.64& on Nov.7th 2021. Tried to report it as fraud, notice I said tried!!
All they did was lock my card, so I can’t get my money off it. Until Nov. 19th, and if the transaction is no longer pending, they’ll send me a new card. Because mine is no good now rep said.
I’m glad I locked my card, no transaction over 20$ can happen, so they say. Walmart of course is sorry, I didn’t receive my order sign into my account and they’ll help me fix my order!!!😳 That I didn’t place!! Female products on the order, I haven’t had that problem for 30yrs!! Pool products, I don’t own a pool either..😳 Needless to say, very convenient they are basically the same company, neither of them have helped me. Locked out of card & app by Greendot rep. Because I said I’m canceling the whole account.
Things are not as good as they say, buyer beware!!!
Kept taking out big amounts of money and you have to print out paperwork in order to notify them of scams/frauds!
Great but frustrating 3/5
I do love the use of the card. So far for me the only place/thing I can’t use it is for Uber. I’ve used it everywhere (I’m a trucker) and it’s great! My only MAJOR issue is getting the app to work. It seems like once a week it’s down and I can’t check my balance. I’ve made money on the cash back part! I don’t direct deposit so can’t give any review on that, but I deposit weekly.
For a Week Now: App & Website Don’t Connect!! 5/5
Maybe it’s just on my devices???
I’ve been using Greendot cards for about 5 years & I’ve never had a problem logging into the app or the website. It started about a week ago. Website times out, can’t connect to server, error loading, try again…the list goes on & on. Please do something to get these sites working again. I will reinstall & see if that helps! Thanks in advance, Kmp
Customer support 1/5
The whole offshore customer support team needs to be fired. They put you on hold without permission, every rep gives different information, if they can’t answer your questions they will hang up on you, they tell something and don’t want for a response. It’s just awful all of them.
Do not use!!! 1/5
By Joshua Lunsford
At the time of writing this I attempted to make this my primary bank. I now have zero access to my money which is being direct deposited into this account. Green dot has closed my account for no reason andThe only response I can get from support is to continually submit my ID through various means.They have locked up my funds and stolen my money. Most of the features of this bank are broken and tech-support is an absolute joke! Please avoid at all costs unless you just do not want access to your money.
Used to be 5-star 2/5
Have had green dot for ten years, I loved the app until they removed the transaction history. I would still recommend the card and the service, but I can’t justify more than 2 stars ( and that’s generous) without having my transaction history anymore.
Horrible and do not recommend!!! 1/5
This is BY FAR the worst banking app I’ve ever seen in my life!!!! I’ve had the account for less than a week and I had to get it to receive my direct deposit and made 2 transactions before my direct deposit actually hit my account, and they locked my account and proceeded to tell me that they suspected money laundering and that my “state issued drivers liscence” was deemed fraudulent!!!!!! ABSOLUTELY DO NOT GO WITH THIS APP!!!!!!
Love it 5/5
I love this it’s really convenient you earn cash back on almost every online purchase. I mostly use it for online purchasing and I got like $200 cash back last year it was awesome. I also love how convenient it is I can send my daughter money Out of state at any time and it’s there within minutes I love that
Unable to access 1/5
I created a new account. But it’s not letting me log into the account I created using the card I bought I was only able to log in on the website I tried logging in on the app but it would tell me to log in on the site to access my account I’m really tired
No problems with this app!!! 5/5
By Sonyamac 75
I absolutely love this app, especially now that I found out that I can deposit a paper check into my account in minutes from my phone! I tried to deposit a check into my account via Ingo but was unsuccessful and disappointed but Green Dot saved the day!
Beyond fed up! 1/5
I have been banking with green dot for over a year and no issues. Well all of a sudden they decided to stop supporting Venmo, which is how I paid my rent and kept a roof over our heads. Now on top of not taking that, they won’t even let me take money of of the ATM. I can only use my card in store for purchases, but not at atm or online. They are virtually holding my money hostage. I will be filing a complaint with the department of banking today. I should not have to stress about paying my bills I’m the manor I am!
Account Closed/Blocked 1/5
By Agent Tobby
Very crazy people… why are you guys blocking peoples account… you a doing a very bad job… you guys need to be sued… how can you block a customer account just because they send and receive P2P Money Transfer… people use their account to trade and for personal use… u have no rights to block a customer account because of sending and receiving money…. The bots is doing a very bad job… u need to reduce the security system…it’s getting too much…. Imagine signing up a new account and getting blocked 2 minutes after receiving money…. Reduce the security not…. It’s not working properly… people are hungry… be kind and good… don’t be a bastard thief’s…. 💔
Account Closing 1/5
By closing accojfn
You guys keep closing accounts without giving option on how to get my money back you stealing money from people that’s bad
I don’t even want this 1/5
yo… I just got this as a gift card for my birthday. I don’t want an account I just wanted to use the money for gas and I had to make an account to use it. I guess the people didn’t know it was a refillable card. Uhm. I’m never gonna use this????
Closed account 1/5
By De leu
Please I don’t know how you guys need to help me! My account was closed without any explanation being made, and am unable to move my funds out! Please I just want to send my money out and you guys can close the account back. Thank you!
Deborah Liebert 1/5
I put $110 on a temporary card. I could never get it to use my money. They are a bunch of con artist. They stole my money. They are thieves.
This has been the worst experience. I purchased the visa reloadable card and put $50 on it. Got home to set it up. I downloaded the app. Set up the card and entered all my info. Hesitantly added my social. Not sure why that is even needed. Then it told me that it could not verify my identity even though the info I put was correct. It said that since it couldn’t verify my identity that I would not receive a card in the mail and I can not reload this card. So I was asked to log in. The app keeps telling me I have to go to the website to log in. I tried several times and the sign in button would not work. Finally was able to sign in and I can see my balance but I can not find where I can fix the identity problem. It still will not let me log in on the app. So I tried to email green dot to try to get some help and then received a “ we are unable to process your request at this time. Please login and try again.” I haven’t even had the chance to use it but I can already say I am over it. I will never try this card again!! The website has the worst user friendly set up and has very little options as to what you can do. I hope that they will maybe reply to me this way so I can get this figured out or at least help someone to not make the same mistake!!
Worst people ever, fees are outrageous 1/5
By ER NP student
I don’t know how this company sleeps at night, no customer support, excessive fees to operate the Green Dot debit cards. Don’t waste your time unless you like to be robbed of hard earned money!
Cash back makes no sense 3/5
By best musix app💯💯💯
We pay 10$ monthly so we can only get 100$ back?
I wish they would make a better program to use the card and honor they’re customers I seen that as pointless, make it something that can actually get something , not what when give you idk other than that it’s a good app
it wont let me log in 1/5
Hey i recently purchased a greendot card and when i went to download the app and tried to log in and gave my code it said i had to log into greetdot.com, i did so and it still didnt work?? idk what’s going on if its with my phone of just the app in general but like can you help me
Never use this company 1/5
These people blocked my card for fraud and made me send in my actual ID just to close the whole account down with all my money in it.
Won’t let me log in 2/5
It will not let me log in on my phone through the app and every time I try it says I have to log in from the website I called and they didn’t help me so that’s why I’m giving them a two it seems like a cool concept it’s just a lot more work then wanted just to spend money
By Kyra 8855
I cannot get into my account, it keeps
Saying I need to register it but I registered it already.
My #1 mobile banking app experience. 5/5
If I had done a review 18 months ago I would have probably rated it as a bad app, but the app developers have done a great job with bug fixes and all around quality of the app I use 6-7 mobile banking apps and Green Dot has the most user friendly app I’ve had so far it’s so easy to navigate and use all of the free features inside the app and I love the slide for balance it keeps me from having to open the entire app when I want to check my account balance and I almost forgot to send a bill out to be paid once so I opened my account in the app and one push I was sending out a check for my bill payment no late fees thanks to bill pay in the app that’s totally free to setup recurring bill payment if u want it or order checks in the app to send out yourself there’s also a free send money feature, mobile check deposit, a high yield interest savings account available for free, cash back on approved online purchases and other approved purchases you can always look at your transactions and lock your debit card whenever you need to ten just open the app and one push of a button unlock your debit card or cash in on your cash back rewards just about anything you want to do can be done inside this banking app there is just one complaint I have and it’s just a personal hang up around 2 years ago this wonderful app was completely free not a penny but a few months ago a monthly fee was added to the account holders of a green dot checking account this (small monthly fee )is nothing compared to the features that are available in the app and there all free (to order checks fees may apply) I would add one feature though then it would be the best hands down mobile banking app that is make it available for an account holder to speak to a live customer service agent so HARD to do right now I’m currently trying to get a issue for my other account I have with Green Dot resolved and I have tried everything there is to try that’s available on the app or on the site so Green Dot definitely worth a try and referral to friends and family
By Kiara Banks
Don’t ever get a account with them. I’ve been with this company for years and never had problems until Oct.13. I was told that someone was trying to get in my account but couldn’t change my phone number on the account with personal information. Right after that phone call with the customer service about $592 was stolen from my account. In my email it show that someone sent to different transactions to two strange emails without my permission. Green-Dot then block my account after the transactions were completed. I call customer service and they told me to send a pic of my id to verify my identity. They transferred me to the reimbursement agency and they didn’t do nothing but ask me for my personal information all over again and then hung up. I’ve been calling them nonstop they would either not answer the call or answer but they would have a attitude. I just want my money back and for all my accounts to be closed with them after I withdraw my funds. It’s just sad what they doing seems to me like a inside job. Don’t get it it’s this company!!!!
App is Terrible, Can’t access website 1/5
By Paul Lee Lopes
The app only seems to work a couple of times a week. It says “reconnecting” and eventually doesn’t load. The website is even worse. Ive tried accessing it SOOOO many times and may have only been able to log in less than a handful. This shouldn’t be the issue when dealing with a banking app in 2021….GET NEW DEVELOPERS!!!!
This is the worst bank app I’ve ever used. They charge $8 monthly fees. It’s hard to get in contact with people. They just want your money. Biggest scam I’ve ever seen. Would not recommend. 0/5 stars if I could. I never used this account and I’ve been trying to close it for the longest. Wasted $200 in overdraft fees.
It won’t even let me log into to my account that already exists 2/5
I’ve tried going through the website and seeing if there was something wrong but it looked fine so I went back to the app and it kept saying that I need to go through the website to access my account
THEY ALLOW ACCTS TO BE HACKED 1/5
If you value your money put it anywhere but with Greendot! Between 9/23 & 9/25 they allowed OVER $8k thru 700+ transactions to be hacked & stolen from my acct. Help is basically non-existent & forget ever being able to speak to someone in the US. Even reaching out on socials has proved inconsequential as they do not give relevant answers to anything.
There is a poser acct on IG pretending to be Greendot & even though they have been made aware of this weeks (maybe longer) ago- the scam acct is still up. In fact, they are who is responsible for stealing my money. They watch the IG acct like hawks & msg ppl having trouble to try & get your info. They even have the same profile pic
You cannot dispute transactions until they’re out of the pending stage & they want YOU to do a ridiculous amnt of work & jumping through hoops to get your money back even though THEY DO NOTHING to make sure your money is safe & protected.
The only phone number is to a call center overseas & the reps are not knowledgable of how banking works so they only copy/paste.
They tell you your acct cannot overdraft which is the main reason I went with them but here my acct sits -$3329.xx. When I asked how that happened I was told ‘Google pushed it through’. My acct should have been flagged for suspicious activity after the first 20 transactions made back to back from the same place but even after 700+ & a balance of $0, they allowed the thieves to continue. There are horror stories all over the web of instances just like this. It is now Oct 3 & I have not been helped nor has my money been replaced- NOTHING!
Great debit card 4/5
Works every where, easy function, can use with mobile pay like Apple Pay. App is simple, easy log on, fast transactions posted. You can choose if you want to have overdraft protection or not. Hefty $15 fee for each over draft. Cash back is AMAZING if you commit to using online and app. So food apps, retail online, paying certain bills also get cash back. It’s only 2% but still worth it. If you can do everything virtually and don’t mind an atm fee every once and a while then this is the card for you.
Best app 5/5
Good so far
The fee is ridiculously over priced and they make everything more complicated then needed. I’m struggling how how to completely close my account, if you have any tips lmk plz. It’s a waste of time and money, super stressful. I don’t recommend this card at all. They should make it easier for you to close your account instead of having to wait for about an hour or more on the phone with someone just so you can close your account. It’s such a waste of money
Do not use this card 1/5
Do not put your money on this card. The customer service is terrible. I was disconnected several times when I called. When I was able to connect, they said my issue would be settled in one hour. It was not. When I called back, for the fifth or sixth time, I got a message that I was calling after hours. I am sure there are better options out there. They have received the last of my money!!!
Stolen $ by Green Dot 1/5
Our green dot was hacked by ??? They changed name password and telephone number. I used my information my ID to open this account. It here is over $3000 in pay deposits. For 4 weeksi begged and sent every document green dot asked for. They still won’t give me my pay!