App problems 1/5
Everyday the app always say connection problem and I’m not able to log in
Thieving idiots 1/5
Thanks for stealing my money you pieces of crap!
FIX UR APP 1/5
It will not let me log in to check my balance. It is promoting me to log in on the website. So what is the point of this app if you cannot quickly check your balance on your card?!!
This is a joke...
customer service 1/5
I have been trying to cancel my account and call for customer service but there is no option for my to be linked with someone to talk to other than a robot. when visiting the website I click “close card” but it takes me strait to support instead of allowing me to cancel the card. can someone please help me figure this out or how can I connect with someone from greendot to resolve this issue?
Can’t sign in. Perpetually 1/5
I haven’t been able to sign into the app for months.
No one excepts card 1/5
As a simple gift card, you must first register with SSN and all personal information before activating. Then you wait 2 hours to find out that no one excepts it. Amazon to Walmart refuses card. Then after hours of registration you have to wait 2 business days for a “personalized” card with extra fees. You are charged $7.95, in addition, to use it. The app is “unavailable” and call system requires re entering all personal information for every step.
Green dot 5/5
By Baby wipes7
I love green dot. It is easy and convenient I have direct deposit from my job. Never had an issue. But I'm wondering how much will it hold money wise?
Worst card I have ever purchased it won’t let me Register my card and when I called to check my balance it tells me to call the number on the back of the card. I used this card one time and have been able to use the rest of my money on the card.
By Amanda Chinnx
I’m trying to log onto my account but all I’m getting is please try back I’m getting frustrated because I need to change my pin to get my money off my card
No good 1/5
Don’t ever use this card trust these reviews customer service is just a bunch of foreigners who don’t know what they’re doing or saying my pin started not working at stores all of a sudden(I know my pin there’s no way I input it wrong) all I wanted to do was reset it. Their giving me the run around and telling me to get a new card or reset my pin through the mobile app aha nothing shows in the mobile app about changing pins it’s clear to me they’re playing games with the people I don’t want a new card you clowns I say shut this company down ASAP
App will not let me on! I wait 2 days later and they took $7.95 from my account before i even use it: I can only log on online but not on the app. Next time never buy a greed dot card.
Waste of time 1/5
It would never let me setup an account, customer service was less than helpful. Not to mention don’t call expecting to be able to find an option to get a live person, unless you trick it by pressing another option like lost or never received card. Use a bank atleast you can talk to a live person and they actually have a dept for website issues.
App problem 3/5
I downloaded the app and it won’t even open. I’ve tried everything from restarting my phone to deleting and reinstalling the app still doesn’t work.
App isn’t working 2/5
For over two days now my app is not working. It keeps giving me an error and when I call support I’m told to update the app which I have. It still doesn’t work. Unable to deposit any checks.
Can’t even get pass the login 2/5
By Greenie 8
I keep on putting in my username and password but yet the app still directs me to the website instead of letting me view my balance. What good is an app that doesn’t even allow you to access it? GreenDot is very good but please tell me this app is very new else it’s just sad.
Customer Service is absolutely HORRIFIC! 1/5
They need to add option to the automated system especially for weekends. It hangs up on you is you miss or don’t know specific information and won’t even let you go to a customer service rep for further assistance, ridiculous !! Uninstalled and downloaded a different more known bank app, I would recommend others do so as well !!
STAY AWAY!!! 1/5
These guys are nothing but a bunch of incompetent crooks! I went through hell a few years ago with these guys so I decided to try it again and sure enough their the same dirty con artists as before. It’s Friday night and I need to do something so I buy a reloadable Visa card and I go home to register it and it says I have to wait ten minutes so I waited and I tried again and boom now it says card not active so I try to call them and you can’t get through whatsoever so they have my money and I can’t use the card and I can’t get a hold of anybody so that means this is still a toilet operation. The Greendot Crooks!!!
Seriously, use ANY other service than this one! 1/5
GreenDot is horrible! I do not recommend that anyone use their service! First of all, the fees are ridiculous, and out of this world! Then, for the amount you pay in fees each month, you would at least expect good customer service or fraud protection, but get neither! Every customer service experience I’ve had, has been awful. It takes 20 min minimum to get support on the phone, then they don’t offer any help at all, and can’t answer your questions. Additionally, if they say they offer fraud protection, they’re lying to you. I know for a fact they don’t. I had unauthorized charges to my account almost 2 months ago, and still have not been credited the money, EVEN after the merchant had sent it back to them!! Horrible. So over the holidays, of all times, they keep the money that I asked them to recover because I didn’t recognize or authorize the charges. I’m still fighting with them trying to get it back. Only now the merchant can’t refund it because greendot already received it. So why they won’t release it to me, is absolutely baffling. Please use ANY other service than this one. I promise you will not have a positive experience with GreenDot. It’s your money, not even worth chancing it!
Does not work 1/5
I have called the company to have the app on my phone. They told me I didn’t need it if it’s on a computer. I told them that I have it on my computer but I also wanted it on my phone also. Was not helpful at all. Still can’t get it loaded on my phone 😡
Complicated Card 1/5
By cant send w/o nickname
Got this card as a gift. When I activated it they tried to charge me to keep the card active the day I activated it. When I asked to close the account they sent me a replacement card in the mail. And when trying to get to customers it’s not an option on the automated system to talk to someone directly.
Can’t even log into the app, therefore unable to use the card. Waste of time and money.
Technical Difficulties 1/5
From a company that is getting money thrown at them everyday you would think they would have enough money to fix their website and app, but nope! Yesterday I tried countless times to register my card and would get to filling out personal info to all of a sudden with red letters, “We are experiencing technical difficulties, please try again later.” I would go back a page, refresh, type info again and again to no end. Bare in mind that it did this almost every single time I clicked a button to go to the next step. Not only that, but the easy recaptcha locked me out of the website for 24 hours. I got everyone of them right and it told me I was wrong. Honestly how can you be wrong on recaptcha it’s common sense. So I tried to use their app and guess what happened? “We are experiencing technical difficulties.” I don’t even want to know what would happen if I tried to call them. If you can’t have a working website to at least get you as far as registering your card or at least have a working app to where you can at least log in then I would dare say this company has set themselves up for failure. This is the 21 century a website and a app *THAT WORKS* is essential to having a successful business. My point of this whole review is this, DON’T USE GREENEDOT.......EVER.
Please do not buy this card 1/5
Wow I have never written a review for a app before but I had to in hope this helps someone who made the mistake of buying this card I put $500 on a prepaid card biggest mistake of my life I called and had it activated to learn I cannot use it online at all in any circumstance only in store so i am a very patient person and understanding so I call there custom service which is only an automated robot so I had to do an hour of research to find a link to the actual human form of contact and I can not make this up I was on the phone on hold for over 2 hours 2 HOURS of my day waiting to someone say please stay on the line to finally get help while I was completely respectful and told the woman my situation and she said there was nothing she could do about it so when I kindly asked to speak to a supervisor or manager which I also never do but since there was “nothing that could be done” over my half a thousand dollars that’s what I needed to do and I was told “please give me your number and my supervisor or manager will call you” I even asked if I will actually get a call back and she said yes later tonight well as you can guess from this being typed I never got that call and I have never had such an awful experience with any company or service I am a Christian but GreenDots CEOS I hope you rot in hell and once again I stress DO NOT WAIST YOUR TIME there is a monthly fee trust me there are many other options open a bank account get a real Debit card and once again I truly hope this helps someone
No cause why would you really take $7.95 from my card 1/5
They only want you to download this app so they get money. I only wanted to see my balance and the phone number told me to download the app now it took away 7.95 for the membership fee and I can’t get that back. I’m done.
Doesn’t work 1/5
By Haylie Ann ribeiro
I got the app and it’s continually telling me to login online which I already did. As I go to log in on the app it won’t let me.
Your app is glitchy in iPhones 1/5
Fix it please
Wont let me log in after i got my code 1/5
I can login from the website but not the app tells me cant process the request try later. Does it every time always get a different code too.
So Irritating 1/5
If you got a green dot card as a gift, don’t be fooled by the “set up account no monthly fees” I got one as a gift and I signed up like it said to but then I got charged a monthly fee! I don’t want a bank account with this joke app. I just wanted to use my gift. And of course there’s nowhere on the app that says “contact us” or “cancel” ridiculous.
LOVE this bank and this app!! 5/5
Great app. Can check balance without signing in. Love that I can send money to anyone, pay bills, etc.
Gift card 2/5
I’m trying to activate my gift card and the app itself doesn’t work..I had 50.00 dollars on their and I tried to make a purchase but it said “my is unavailable to make purchases”
Money was STOLEN by greendot! 1/5
Nothing but disappointment and frustration from trying to just activate this card! Every time I try to activate the card online it says it’s already been registered which I have not. That being said I was never aware of the monthly fees or activation fee(not labeled anywhere on the packaging it came in) which now I’m guessing my card must be almost ROBBED dry because it was meant to be a gift until it was returned to me due to the activation issue. Very disappointed! Plus the website and number on that back do nothing since there is no way of contacting an actual person. Keep your money to yourselves people and DO NOT allow this company to STEAL from you like they have to me and many others! Wish there was an option for 0 stars because even the 1 Star is to high of a rating.
Three stars but I don’t receive my direct deposit 2 days before I receive it on payday I spoke to customer service they said it depends on when my job sends it to them so I asked my job they said they been sent it I started asking around and other people are getting there money early and they have td bank I might have to jump ship
Fix your app 2/5
I have the green dot app but when I try to login it says login on online so I did and I also logged on the app the app says log on online which I did!
Highly irritating 1/5
By Reidsvilles irrate
This card may work but I will never know. Apparently at 38 I’m not old enough to have it first. Second I have been calling for 2 hours and keep being told they can not help me bcz I’m not old enough 11-30-1980 you do the math. Then not one single person speaks nor understands English. I say and spell Reidsville NC he says Monrovia California. WTW no sir this service is horrible and I am now requesting a refund and will go back to a net spend card of which was extremely useful and I truly wish I never let it go ... uuugh my own fault!
Not Functional 2/5
I’ve repeatedly tried to log into the Green dot app but I keep getting a message saying that I can only log in online. So I go online and it tells me to download the app for more details, how can I get more details if the app doesn’t even work?! I am really unhappy with this service.
Doesnt load on iphone 6s 1/5
App loads sometimes on phone but when i need it most its not available.
Money held hostage 1/5
The company is so insulated no live operator support on the phone. No email address on app or website. I got it through the App Store under contact the developer And they offer a MAILING ADDRESS for support. You would think a company would like to be available for service who has your money. And Every thing is well get back to you in two business days. I tried them because I read a good review of them but my experience has been the opposite.
Mad at this app 1/5
I try to log in but when I do it says need to log into green dot.com so I do then I try again but it still doesn’t work so I can’t even get into the app
By alex is typing
So far my card is working well, it’s just more of the app. The app won’t let me log in for whatever reason and keeps telling me I need to sign in to the actual website (mind you, I have a LOT of times already and even saved my login information) and it still won’t let me sign into the app.
So I got green dot to stay away from banks cause I get to the banks late all the time to load my money and I hate carrying cash I upgraded to the platinum card but do not know how to check my balance or put the platinum card on my green dot app every time I call the number I get the same response and they hang up how does this work very frustrating..
This company prey on people. 1/5
By App dad 80
Fees are astronomical. Fees aren’t clear. Impossible to get out. I got this as a gift from an old person who thought this was a gift card. Run.
Not with it.. 1/5
By Kebin Hernández
My dad bought me one of these green dot cards thinking that I was a gift card. I was also given a card by someone else that did the same. I activated one card and I checked the next day and I got a 7.95 charge. I called the customer service number and I asked if I can just activate the card and transfer the money from the 2nd card and pass it over to the one I had activated. The representative did not even answer my questions. She just kept saying it is possible. After like 3 minutes she said that all cards have a maintenance fee. When I asked “How can I close the account” she kept asking me if I wanted to close the account. I only asked her how if I wanted to in the future. The representative did not know how to answer basic questions. So dissatisfied and upset
Not recommended 1/5
By Robbed by Green dot
These cards can be bought as a gift cards and I do not recommend doing so I received a $30 gift card for Christmas they force you to register the card do use it in after registration you were informed that you will be billed monthly $7.95 for a monthly fee for this account you then have to use whatever money is left on the card because they immediately take $7.95 off of it upon your first purchase you have to wait 30 days to cancel or they try to Bill you $7.95 again even though when you buy these cards you pay a fee above the amount that you actually put on which I’m sure his taxes and a small fee from the company for buying their product why would you pay money to somebody to use your money go to your bank and get a free debit cardOr if you’re going to give a gift of money then I would just advise to give the money because most of these cards are the same it’s all a scam they rob people of millions of dollars every year don’t buy into it
One of the worst I have tried to use 1/5
By Sasquatchs Balls
For starters to activate a pre paid gift card with the 800 number was a joy going to happen being on hold for over 25 minutes. So I thought the app would be faster - I kept getting error messages. “Can not retrieve your information at this time, please try again later” this is still the case - I would avoid this system at all cost.
I got a card for Christmas. I can’t use it activate it access the mobile app or the website. They have no customer support whatsoever. It’s at the point where I have had to resort to writing a bad review on the App Store in the hopes of getting in contact with someone who can help me. TERRIBLE
Worst banking app 1/5
Charges you ridiculous monthly fees. Half the time the app doesn’t work due to “maintenance.” Do not buy.
Horrible company 1/5
I got a gift card of $40 but in order to use my gift card I had to create an account with them. The second I made my account and add the card to it. I get charged $7.95. So that leaves me with an actual gift card of $32. I’ve never seen a gift card do this before. That’s almost a 20% tax on top of what it cost to get the card initially.
On top of that the gift card can’t be used with apply pay or Uber.
Customer service doesn’t help you much. They told me to use a different payment method. Since green dot doesn’t work. Plus when calling you get spammed with a ton of phone adds within the option menu that takes longer to hear your options.
Won’t let me log in 1/5
I’ve had this app for not too long, and I already have a problem, it doesn’t let me log in. Any time I try to, it says I have to log into the greendot.com, which I’ve already done before getting. I’ve logged into the website many times and I still can’t log into the app
it won’t let me log in!! it tells me I have to go to the website but the website doesn’t have the same features as the app.