By Fat boy Ross
App won’t open 1/5
By Divine C
I recently downloaded this app and the go bank app to access MY FUNDS but it doesn’t even get pass the first screen. When ever I try to sign in online I keep being told that my security question is wrong when I know its right. I called multiple times to resolve the issue but the representatives are no help.
This app is awful 1/5
Everytime I go to even log in to my account, a message pops up saying I need to log in on Greendot.com. I’ve already done that several times. Terrible. Can’t access any of my card features.
A new kind of headache 1/5
By Juice Doctor
Unusable app! I couldn’t even get started. The button wouldn’t do anything and now the app won’t connect! I got the stupid card as a gift and my experience has been infuriating!! I am just trying to pay off the outrageous $7.95 maintenance fee on my card so I can close it. The direct deposit didn’t work and I can’t contact customer support as a I relocated outside the U.S. Shame on you green dot. Do not use the service or gift this card to anybody. The recipient is in for a big headache!!!
Can’t deposit checks 1/5
The mobile check deposit never seems to work, which is the only reason I got the stupid card. Thanks.
I love it... 5/5
I’ve had my greendot account for almost 3 years. I love it and it’s so convenient with getting paid 2 days early and with sending money to my friends and family.... 👍👍👍
Great app 4/5
Great app but still waiting on that screen support for the iPhone X?
Half star is too much 1/5
By never never more more
Company rewards card given to me. Set up difficult. Fees outrageous. Absolutely no one to call. Only automated messages. Very poor customer service
Online direct deposit 2/5
For the last four days it keeps saying something is wrong with the check deposit feature and to try again later. Well it’s been four days later and it still isn’t working I need to cash my check into my account please fix this !!!
Need free ATM’s 4/5
Wish it would not charge for getting cash out. There are no GreenDot banks
The App is Garbage 1/5
By customer 174838293
100% non responsive app. It’s pictures and I can’t even click on the get started lol.
Trouble working 1/5
Been trying to register a new card I got and it always says “we are having trouble try again later” so I yet to have registered the new card and use the money I have put in it.
Could use an update 3/5
By Will 🙄
I really love the app and how responsive it is but i really wish they would make it iPhone X compatible. It’s really bad and looks very bad. Developers please fix this!
i got the gift card so i could pay for stuff online. when i called in to register the card it asked me for a lot of personal info. i got this app and saw that my card was already registered since i did so on the phone. please explain if i can or cannot use this card online!!
Worst app yet 1/5
By Evelyn 17
On day one : I started to try and activate the card but then it doesn't want to, while I keep doing this and press continue it says "You have exceeded the daily attempts. We are unable to process your request. You may try again after 24 hours." now I tried calling the number to register my card and no one picked up.
Day two: i went to the site and followed the same steps and it happened again, then to the app it happened again too, i can't activate the CARD IF THIS KEEPS ON HAPPENING.
I CANNOT ACCESS THE APP. 1/5
The app is been like this for over a week and a half. I cannot access any of the functions and I have to go t the browser even tho that I reinstalled the app two times.
KEEPS THE SAME!!!
Cant use the app 1/5
I cant use the app it wants me to have to log into my account online
Mobile check deposit 3/5
The mobile check deposit is never available contacted customer support multiple times and never get emailed back
Why no support for GreenDot Secured Platinum Credit Card? 2/5
This app for the GreenDot Prepaid Debit Card seems to be all and well, but why no support for GreenDot Secured Platinum Credit Card? This product tends to be treated like the ‘mystery’ product for some reason. I do hope they add support in the app for it, or create a separate app for the credit card all together. Are you listening GreenDot?
No live person??? 2/5
By Bad BitchTarzan
I been using GreenDot for a long time now and I normally do my direct deposits they their app. I reported my card lost I request a new one and now I can't get a live person to speak to me. Please don't tell me about that darn 866 number because it doesn't work. I want someone to personally call me.
I have been using it to pay most of my bills with no problem so far .The only thing I don’t like is to go to a location to upload it. I have tried transferring money from my bank accounts but it doesn’t work.
Green dot & anytime fitness 1/5
I canceled gym membership at anytime fitness 4/12/18 the manager said my refund should be on card as of 4/15/18 I’ve yet to see my refund I’ve called customer service finally talked to actual person they were little to no help.
FIX THIS 1/5
By Nee Marie
I can’t even log into the app and it keeps saying log in on the actual website
It’s not bad 4/5
I’ve had green dot for few years I don’t remember how many. I don’t like that app takes so long to load transactions doesn’t say balance after deduction like computer version does, I don’t like the monthly fee, pay to load money, or minimum balance to load with cash. I really feel they should change that. The fee to load money is crazy when it says on the paperwork I had said it was free retail
Stores but guess not. I also don’t like that some places don’t accept the checking account at all just because it’s prepaid. That’s big inconvenience since only card I use for payments.
The only I do love early direct deposit. That’s very cool for me.
Every time I try to register my card it keeps saying they’re having technical difficulties.
Terrible customer service 1/5
I had the card last year. There were some fraudulent charges made. I contacted customer service and they terminated my account, as if I did something wrong.
Too many charges 1/5
Stay away from this card. It’s my fault I didn’t pay attention on the disclosure. This prepaid card is a ripoff they charge you $9.95 monthly maintenance fee. The thing i hate most is that, they are saying all in network atm are free of charge but it’s not. I drove around all the atm they are pointing on the greendot.com they charge all the same amount which between $2-3 plus green dot $2.50 fee for atm withdrawals. I would understand if the atm operator will charge you but green dot charge you at the same time. I’m start looking for another prepaid that is cheaper. I heard chase liquid card is a lot better. Green dot don’t actually help you but take advantage of people that can’t get a access to a regular checking account because of the chexsystem.
By Super girl 21
I don’t understand why it’s so difficult for me to set it up!! I put in my date of birth, and it’s invalid, I thought maybe it was because I’m a young adult, so I ask my mother if she can put in her date of birth AND IT STILL SAYS IT’S INVALID. I don’t understand why this app is acting up and by the reviews it could’ve actually been good, but it is giving me a VERY hard time and I’m getting frustrated and upset. Thank you for try to make something new and different but if you’re going to make something, PLEASE test it out yourself and fix it up so there won’t be issues of using it. I would’ve loved to have given you a better review but this is ridiculous.
By It's ms
I’ve had GreenDot for a little over two years and I love it!!!! I’ve had nothing but good things with the card and app. The only thing that was annoying was that it would ask you for a code every time you log in but other then that I can’t complain about it 👍🏽
I love it but.... 4/5
I love this card so much but I’m having trouble refilling it and I know you can refill it (via load and go) but I have no idea how pls help me
Been loved it 5/5
I have been using this card and app for years! Always reliable. I can see every purchase the moment I make them and never have a problem with my bill pay.
Awesome app easy to use! 5/5
I don’t understand how all these people are having problems with GreenDot. GreenDot is very simple and easy to use! People need to read and pay attention to what they’re doing. Not once I’ve ever had a problem with GreenDot especially with my cash back rewards Card. It’s been two straight full years without a problem. About over 200+ purchases has been made (store/online) and not one problem. So please everyone follow directions and understand how to use GreenDot. One little thing GreenDot needs to do and hopefully you guys see my review.. is add GreenDot Cashback reward card to be used with Apple Pay. I wanna use Apple Pay but I can’t because GreenDot is my only debit card I own.
I HIGHLY RECOMMEND NOT CHOOSING THIS CARD AS A DEBIT NOR CREDIT CARD. 1/5
*Day One: This app doesn’t reset itself, it takes a long time to receive verifications, and it bumps you out when you leave the app to receive their verification codes via email, & text. I’m currently locked out of this app. Hopefully the developers will fix these glitches. Also, this card is not accepted at a lot of places, mainly the purpose for purchasing this card was not met. At this point in time, I wouldn’t recommend this card, nor app to anyone.
*Day Two: Tried to reset my password, & I’m locked out of the app, again. These are pretty basic programming issues. I’m surprised this app went live before they had these basic functions covered. You must leave an app to check your text message, or email to receive the codes they send to reset your account. Each time I was bumped out of the verification process, & was asked to sign in again. After trying three times, I’m locked out of my account, again. This is absurd! I will not use this card again after the initial balance is gone. This is the worst debit card in the world, & the app is absurd!! I DON’T RECOMMEND THIS CARD AS A DEBIT NOR CREDIT CARD.
Wasn’t a problem for me 4/5
I had got this card about a few weeks ago. When I read the reviews I was very hesitant about adding money to the card because almost every review was horrible. But I tried & tbh I haven’t had ANY problems with Green Dot. I was able to withdraw money, use it in stores & online. Not sure why everyone else had a horrible experience but it’s a great card. Only reason I gave 4 stars is because that monthly fee is ridiculous. Even though it’s a good card I won’t be using as often because of that fee. But I will keep it handy.
Very Capable 4/5
This in concert with the Green Dot card is a terrific experience. Amazingly, you can deposit checks using the device’s camera and set up direct deposit. A must have for the online environment that is progressively becoming unsecure.
Worst customer service on the planet 1/5
They don’t even have a contact email address. There is no way to just talk to a person and the App doesn’t help with of that. Be warned if you do business with these people you are in for nothing but frustration.
Love Green Dot!!! 5/5
Have never had one problem with any deposits, transactions or issues at all. *knock on wood* I have non traditional self employment income and it works wonderfully for keeping close track on all transactions. Love it and the app!!
Scam artists 1/5
By bretty mcscherzberg
I have had nothing but trouble registering this card!! I out 300$ on it!!! Where did it go??!! It’s electronic!! It says it is registered but I can’t access my account because it also says it’s not registered!!! Or experiencing technical difficulties!! This is a garbage company!
Very frustrating, very disappointed & I lost my money 1/5
I just buy a “Load and go” prepaid card to make a online purchase. I put 206 dollars on it and I can’t use it because doesn’t go through in the verification process. It is a visa card, I had to call a visa because the green dot customer support numbers are terrible and nonexistent for this card, that is, they create a product for which they do not have service to the consumer. There is no way to communicate with a representative of green dot. Important information: VISA RECOMMENDED ME NOT TO BUY GREEN DOT CARDS.
On visa they tried to communicate me with a green dot representative in different ways but nevertheless they did not get any response, they even transferred me with MasterCard to see if they could help me contact a representative and still, nothing.
I needed to make a purchase urgently and what was supposed to be "instant use" became a terrible headache. Now I have money that I can not use.
PS: I have never written a review but the truth is that they really deserve a drastic improvement they can not scam people like that. At least return my money!
I want a refund on my card 1/5
I have looked everywhere on this app and your website, I bought this card and loaded it with 25 dollars, I then tried using it online to buy something and I couldn’t, I also can’t use it in a store, I can call the number and enter my card number and it tells me my balance and everything so the card is activated, then at the end of the call it say I can’t use my card online for some reason, doesn’t say why, I’ve been reading into it and a lot of people say green dot is a scam, I have previously boughten cards and used them online from green dot, I need a reply from a developer or someone.
Cant Use 1/5
Everytime I try to sign in it tells me to go to the website, then when i try to buy things online it saids its declined even though theres money in the card so I basically have no use..
Always worked great. 5/5
I get my direct deposit on Wednesday, not Friday. Never had an issue with the app or the card. I would recommend for anyone that wants to pay bills online without putting your credit card or bank info out there. Live it!
Not a Gift card 1/5
They advertise the card at the dollar tree and other places as a great gift card yet no one is going to sit and read all the fine details put $100 on it and found out they had one month to use the $93 dollars the card company stole for service charge and if not used by the next month 7+ more would be taken do not buy as a gift card this is and should be advertised as a bank alternative. Again not a gift card.
......... NOT A GIFT CARD ........
Do not fall for there scam on being a gift card just give cash instead of this card.
I got the card because I’m am not old enough to get a real credit/ debit card. When I went into the faq it says that since I bought it from a retail store that all I needed was my address, my name, my email, and my phone number, and birthdate. I wasn’t aware at the time of purchasing that I would need my social security number to activate the card. I’ve tried contacting support and there’s no way to get to a human. Don’t buy the card.
Card got hacked 1/5
By Studio8489: Hyde The Jekyll
I had $55.11 fraudulently charged to my card enough times to take about $2,000 out of my account. I caught this while it was happening, but they say since all the charges are pending they can’t do anything. They have to post to my account first then I have to report them as unauthorized charges. Are you kidding me!!! That takes almost 2 weeks...instead of just denying the charges and keeping the money on my card. I’m baffled.
Can’t deposit money on my card it’s a problem on the green dot end
IPHONE x 1/5
By Kylie no Jenner 😻👻👿
You guys need to update so it can fit iPhone X
I got this card today and I realized it was the worst. When I tried to register my card it said that there was technical difficulties. I tried again and it said I exceeded my attempts and I could try again in 24 hours. It also said that 8.00 would be taken out of my account the next day!!!! It said my personal information couldn’t be verified and I could only use it in store. So my card will be waste less and drained at the same time. I’m so upset
iPhone X?? 1/5
Needs an update to be compatible with the iPhone X
Edit: I’m on iOS 11 , the app does work on the iPhone X but it needs compatibility with the new screen resolution..