Enjoyed having an app 4/5
The reason I am taking grayhound is it has an app. I have not found an app for CoachUSA. Some suggest a third party app.
Found Grayhound to be ok when bus runs. I have had a bus not have a driver and not show.
I don’t like the idea that some bus stations close at night and when the bus still is running. Especially in the winter.
Another major issue is parking for long durations. My local bus station does not have long term parking.
Do like that there is an app.
The app got pretty useful but if you can avoid to use greyhound, do it at all costs
The customer service is horrible, some drivers are nice but staffin the terminals are rude among rudest people
Fast & Easy to book 5/5
It makes it really fast and easy to book your tickets and it’s very convenient to have your tickets on your phone
By Sacred Llama
Have the app 4 stars because it was way easier than waiting in line. Would have giving 5 if you could see the exact departure location
By topher kusinero
I love greyhound bus!!!
Thank you 5/5
it is very easy to use and i love it.
Baltimore station: the staff is very bad not useful even a little bit. Horrible service. When buses are late, they do not inform. Even when you ask, they do not help. Bad bad bad people.
First Time Greyhound User 5/5
By Safe Town
This is the first time, I ever rode a greyhound bus; & I hope it goes well.
Stupid app 1/5
I can’t add 2 tickets...just one. it’s not normal!
Easy to use 5/5
Fast and easy
Worst bus ever don’t take them please 1/5
Grey hound bus is so unprofessional this has to be the worst service in the world and the workers have no remorse for people time and when you call the call center they don’t even wont to reimburse you for the service . The two times I took the greyhound the bus never came on time and I literally had to travel an extra day for the inconvenience please please !!!! Be smart take another route . HATE THIS COMPANY!!!!!!!!!
This is pretty bad 1/5
I can’t even book a bus and I’ve been trying for the last week, this app needs to improve itself
Won’t let me use E ticket 1/5
I am carrying around a book of tickets because the app won’t let me download the e ticket after I’ve entered the confirmation code and my last name a million times. The bus is loud, squeaky, cold and the bathroom is disgusting. I’m only in Dallas at my first layover and the station is disgusting my skin is crawling. I honestly just want to go back home and not even go to my aunts funeral. My skin is crawling the state of these bus stations is just sad. Homeless people a girl slumped over high on heroin that Reyes to ask me a question and could barely speak. It would be so much easier if the app would work properly. This is the worst traveling experience ever and it’s only my first stop. Its sad flights are so high even if you’ve had a death in the family. I don’t care who dies next time if I have to take the greyhound someone will have to FaceTime me from the funeral. SMH!
3rd world country company 1/5
I have been waiting for the bus last 2 hours only to find out it was canceled. I purchased the ticket online; greyhound has my contact information I also have the app on my phone. No notification! Nothing! I found out it was canceled when I called the customer service! I can’t believe this.
Worst bus company ever 1/5
Dumbest drivers that don’t know where bus stations are and circle around the city looking for it, opening upper emergency exits when it’s 95 F outside to make it cooler, buses are late for hours.
Please add push alerts 3/5
Wanted to track a friend traveling solo whose bus was severely delayed. The nice thing is that is there is a delay it tells you. Bad thing is sometimes they have no reason or time when it’ll be arriving. Also setting the app to send push notifications for users would be appreciated, so we don’t have to keep checking the app
As eSy as 123 5/5
I was able to sign up for rewards within 5 minutes
Easy to use and book trips 5/5
Found the app straight-forward and easy to understand when searching and booking trips. The app mirrors the website, so easy to switch between the two/easy to become an app user if you’re used to the website.
Easy booking process 5/5
The app made booking my trip so easy and quick that I will definitely be using it more in the future for my travels! Thanks!
My fave 5/5
AMAZING AND SO EASY TO USE! Would recommend for anyone who wants to book a last min trip somewhere
Don’t waste your time 1/5
They double charged me for one ticket. The ticket never loaded and I never got it sent to my email. I never got to take the train and had to change my plans. When I called for a refund, they said they could only refund one. The worst app for traveling ever.
Quick and Easy to use 5/5
The app was extremely quick and was to use. After house of trying to book online and over the phone finally being able to book my ticket smoothly through the app was a relief.
Minor Issues. 4/5
Largely a fine app, just a few minor nitpicks regarding the lack quality of life functions; no auto-caps at the start of new info being the biggest offender.
App doesn’t work anymore 1/5
Customer service is so poor. The app doesn’t work properly and I can’t book tickets through it. Not ideal as it used to work well
Easy to Use 5/5
Easy to use, no bugs or issues, simple.
Way to go Greyhound!
Terrible and useless 1/5
I’ve used the Ourbus app after purchasing tickets through the website. And once I entered my email. All my trips became available. This app not so much. After getting the app and signing up for with the same email, I still needed to navigate back and forth from my email to the app to enter a confirmation number so my trips would show up on the app. And needless to say it didn’t come up everytime. The app is kinda useless. Do better!
Quick n easy 5/5
Super simple. Love it... first time using t n I was ok
Incorrect information 1/5
By Gif Sender
It gave me one address before booking it and then another after. Their customer service is incredibly unhelpful. I would never ride Greyhound after this.
When I looking at the trip, the app told me that the pickup station was at one address. After I booked it, the app told me a different address. The first address was within walking distance of me, but the one they gave me after I booked is a half hour drive away. I booked the trip solely based on the fact that I’d be able to walk to my bus station, but now it’s telling me that the station is actually a half hour drive away. That’s ridiculous, and they’re refusing to give me a refund. Luckily I booked with a credit card, so I can open a dispute with my bank. Never again.
Excelente aplicación 5/5
By Juan Pablo Morales
Mejor que hacerlo en una computadora
The worst app for travel 1/5
This has to be the worst app ever written for travel industry. Despite I ordered 7 trips in a day, the app keeps asking to enter reservation number and last name to find a trip. The bus tracking feature is a good idea except sometime it gives wrong info. For example when my bus was delayed, the status shows it is canceled. Sloppy job all the round.
Cool on iPhone 5/5
Wow, this is easy way to get on time for me. I am great full.
App idea 4/5
Thank you Greyhound!! You got 4 stars for your web-site but if you want a 5 from me; Please consider adding a “wallet “ feature to allow users with financial apps to apply/utilize without dragging the card out of my wallet and manually incorporating that info, again.. otherwise you guy’s are awesome!
Opciones de viajar cómodamente 5/5
Siempre k kiero salir a otro estado greyhound es una buena alternativa para no manejar voy descansando y buen servicio
Late Schedule and Unprofessional staff 1/5
By Cont of Monte Cristo
I went to Washington DC and turn back wih this company’s bus. Their buses are clean and new but they are not on their schedule and have unprofessional staff.
Terrible service 1/5
Don’t ever ride greyhound their service is TRASH!! Very unprofessional and the people are very rude. I’ve been sitting for my bus for 2 hours now and they still haven’t told any information about the bus coming they just have us sitting in line Smh I will never ride greyhound ever again! Second and LAST time!
Bad bad 1/5
Don’t get this bus company horrible crevice busses always late
Customer Service 1/5
Horrible customer service.
You need to upgrade the old buses that don’t have charging stations and WiFi
Tenconx business travel! 5/5
Great service as always going back to my days with my grandmother!😍
No e-ticket 2/5
After doing the check-in on the app, it failed to show my e-ticket. Only showed trip information but no barcode for the driver to scan. Kind of defeats the purpose and the driver had to print my ticket
No will-call 2/5
The website claims that you can retrieve your ticket on the app, including will-call tickets, but this is not the case. I have the ticket in my hand, and still cannot pull it up on the app.
Trucking companies typically buy bus tickets for drivers to get to the terminal from wherever they may be, so it would make sense for us to be able to access a will-call ticket from the app.
As long as Greyhound has been in operation, you’d think they’d have a better handle on efficiency.
Bus Delayed and rude employees 1/5
Awful my bus is delayed by 6 hours. Why bot notify me so I don’t have to sit here my back is hurting and I have a leg problem. This is very unpleasant I am extremely disgusted with the way you handle your customers service.
Needs improvement 1/5
This app fails to show which gate I am supposed to take my bus. I fee that this app can do better by cooperating with Grey Hound terminal operation team and obtain correct information.
Greyhound app 5/5
By Ninja mover
Just to easy to use, it simple and understandable
Family weekend getaway 5/5
By Chell Webb5
Always love traveling Greyhound... Thankful for apps . Definitely makes it a lot easier to purchase your tickets.
It has been a few years since I used the Greyhound app. I was afraid I would forget my password and have to start all over again. But the app was super senior-friendly! It helped me buy my ticket online and update all my information. I finished everything in 5 minutes! Thanks, Greyhound!
Ticket purchase 5/5
Online was great and hassle free. Inside local dealer, he was mean and hostile
There isn’t a e-ticket 1/5
Just booked my ride and no option for a e ticket ? Why is that now I have to hunt down a printer which I don’t have to print it out. Fix y’alls problem I just paid hella money for the darn thing