By baby girl mac 77
Greyhound is awesome only one bad experience wasn’t that bad but took me 4 hours out of my way but I finally got to my destination and it’s ok. But Greyhound is awesome other than that!!! Been riding since September and it’s been great!!
Location mapping 4/5
We aren’t in an area that we are familiar with. I feel like I bought these tickets blindly because the address/location/mapping to ensure I’m selecting the correct greyhound locations is not intuitive. I hope we are leaving from the correct station.
Horrible nonfunctional app
Great experience 5/5
Technology makes everything so much easier.
Be careful 1/5
If you make a mistake with the date booking an economy ride, it immediately will cost $20 per ticket to change it.
I give greyhound 5 stars cause the service is great but I wish they fix there WYFY service besides that they are great for the price
App is awesome
Some buttons not accessible 3/5
“Book ticket” sometimes not able to press given iPhone formatting
Very easy to use!
By The Morah
I knew my awards registration number but not password. e-chat helped me reset password. Thank you.
The only way to travel 5/5
Greyhound is the best no driving comfortable seating Wi-Fi in a restroom what more could somebody want
Horrid experience 1/5
First bus pick up....office was closed....so didn’t get a destination tag for my bag ..second place told me to put my bag on bottom.. the bag had my name phone and email on it.....next stop bag was gone.. still haven’t received a call about my bag ..called never got anyone on the phone from baggage... had to replace my whole wardrobe due to not having my bag.... thennnn going back home with new bag. And they lose that also with the destination tag on it ....never ever going grey hound again and if you do hold ur own bag they will lose it 👎🏿👎🏿👎🏿👎🏿👎🏿
Rip off 1/5
Look at the online reviews for this company they are horrible and I agree. I accidentally put the wrong info in for a ticket and almost instantly called them and was told there is nothing that can be done so I basically gave them my money. App has been deleted from my phone and will never ever use this company again
Greyhound=5🌠 / Jefferson=0🌠 5/5
By jow blow 137
Jefferson Bus Lines is a JOKE!!!! They left me in Fort Smith, AR (less than an hour from my final destination of Fayetteville, AR! They also lost my luggage and didn’t not
only do a single thing to compensate me, or make amends in any capacity whatsoever, they were rude and impossibly hard to get in touch with. They are unprofessional, unorganized and unprepared to handle any situation of detritus. I abhor this company. They are aware of my disdain. If I had a choice, I would never board a single bus without the Greghound Insignia...
The bus drivers are awesome and the seats are comfortable
App: half-decent; service: has gone downhill 3/5
The tracker changes all the time, will show “no info available” to the point a bus was over 2 hours late one time so I went across the street to take a last min Amtrak instead because who knows if it ever came. Then you can’t request a refund without paying extra upfront for trash service. Last resort, even Megabus is better sometimes.
Great service 5/5
Awesome travel app 5/5
One of the best travel apps on the market. Love it!!!!
By amanda jh
The app was amazing so easy to use
Good way to purchase ticket 5/5
By jenn jenn 18
Love this friendly app
Greyhound Purchase E Ticket 5/5
Easy process everything went well with ticket purchase that I sent for my son to come home for holidays.
The agent in new Carrollton Maryland 5/5
By DB's wife
This was the most professional agent I have had experience with at Amtrak. He was very patient with me, and explained everything very carefully. Then, he helped me download the app for Greyhound. How cool was that. What a wonderful experience with agent Arnold Queen. He should be training all the others who are agents. He really understands the public and he knows how to be patient and understanding with people who are unfamiliar with the app. Kudos to AJ and Ronald queen. He made my day! Respect fully submitted by Hasiba Ali.
Always travel with them❤️
Cabin Temperatures 4/5
By quest Alalade
Can Operators should ask at intervals if passengers are comfortable with the cabin temperatures.
Nice quick 5/5
By john suduer
When you go to track a bus you can’t change it unless you close the app fully and when you do that it makes you log back in every time
Great Bus Line To Travel 5/5
By H Terrence B
The have real terminals in major cities for safety. Especially if you are a woman or child traveling and drivers have shifts in segments too!
There is no Senior discount. 3/5
Where can I find a seniors discount?
Greyhound Website 2/5
Bus is late most of the time.
Last time I rode Greyhound the driver got lost and we ended up going the wrong way on I-95z then she got lost in Wilmington, DE. However, the scary part is that she drove on I-95 while reading directions from pages she held in her hand.
I am risking my life because driving into Newark myself scares me, too.
Pretty... pretty... pretty good 5/5
FINALLY has e-ticketing! Easy to book and surprisingly easy to find seemingly accurate ETA for your bus on its route. Like this app a lot, Greyhound (finally) did a decent job.
Jim from Gainesville Florida 2/5
By Jim from Gainesville FL
This app can be helpful to find about out about available route and prices. However as someone who is blind, I have had a great deal of difficulty with this app for the last several months. Earlier this year I was happy to find that using voice over with my iPhone I was able to buy a few tickets. Then starting in September the app he went back to being an accessible. I’ve not been able to buy an independent buy a ticket independently sense. Kind of disappointed because this was a very good thing. As you know many of the passengers who ride Gray hound are people who have disabilities, oh or are blind. I know there are lots of resources out there with the American Council of the blind, national Federation of the blind, and Apple as well as the android platform. I hope that you will work on improving this app because it is a fantastic call when it works properly. I would rather be able to book my ticket independently rather than having to call wait on hold and speak to someone who may not speak my language well to be able to book my app. This is not a night for international calling. But it is a request for continued accessibility. Please excuse my dictation. Sometimes Siri doesn’t get it right but that’s OK. But I really do like this app and hope to be able to use it again independently please update it? Jim
Great Experience 5/5
The app is super easy to navigate & all the pertinent info is made available.
Worst service and worse application don’t ever use greyhound service
The app 3/5
It’s not a bad app but it didn’t allow my phone to use my saved info. So rather than allowing me to put my saved credit card, email, and address info directly into the app I had to type every letter/ number. Not a huge deal but just a bit irritating.
By Anna Iveth
It didn’t want to even open up the departures one time, but other than that I have to say it is really easy to use
Mobile App 5/5
I liked how well the app functioned for booking a trip.
Great value for money 5/5
Great value for money! I can just sit back and relax!
A Senior Citizen. 5/5
By Old Folly Girl
After traveling with Greyhound for a long time and being tolerant of constant disruption in service, I am pleased with the update of the online booking. Easy to use and E-ticket very convenient. This shows that they are taking customer’s feedback seriously. Keep it up.
Mobile tickets 3/5
By Grub hub survivor
It’s 2018 grey hound, get mobile tickets
By Naruto finatic
Horrible I mean just horrible I got left by the bus and I showed up 20 minutes early and they guy at the desk informed me that the ticket was supposed to say I was supposed to show up 30 minutes to a hour early.
It’s 2:30am in NYC waiting for an 11:45pm bus to Pittsburgh. Bus still isn’t here. No routes have been updated. With the unprofessional staff barely updating passengers on bus statuses, the website AND app do not provide ANY sort of live tracking whatsoever. This is false advertising and should be true to what they claim their product should showcase.
Quick and easy 5/5
By Falafel lover
The Greyhound app is very easy to navigate. Finding information is fast and booking is super easy.
E-Ticket/ REWARDS 3/5
I have booked with Greyhound a few times this year and last year and have received no reward point and the “E-Ticket” sounds like something that’s easy to attain but it’s not visisble and not prompted when you are about to purchase
Awesome app 4/5
Its very user friendly.
Always have the best prices. Feel comfortable with experienced and safe drivers!
Very useful 5/5
It’s very useful, no need for the website.
Passengers aren’t safe on this bus line 1/5
Their policies are terrible. Tonight my mother any my baby sister were coming to visit me from Chicago to Milwaukee. These are the only family I have left outside of the family I made on my own for a bunch reasons. There are extremely important to me obviously.
The bus was supposed to arrive at 11:40pm. It’s not 12:20am.
I called in to see if there were any delays and the agent said that they couldn’t give any information because the ticket was in my mothers name. I booked the ticket for her. I sent her the money for it. The only reason the card that was used was hers and not mine was that Greyhound charges an $18 fee for gift tickets at checkout if the name on the card is different than the one on the ticket.
I explained to her that my mother is visiting me and that I purchased the ticket because my mom doesn’t use computers and barely uses a smartphone. She only even knows how make calls on the one she has. She’s almost 60 and I explained that I was scared for her well being. The rep didn’t care.
I just wanted to know if the bus was delayed and if I should be as utterly terrified as I currently am for the two most important people in the world to me and she kept repeating “it’s against policy to tell you anything”
I bought the ticket. It’s my mother and sister. I’m writing this in an Uber on my way to the bus station to see if they made it.
I will NEVER use greyhound again. If you can’t make an exception for an older woman and a child’s safety then... excuse my language... but screw you and your entire company.
Best for on the on-the-go tickets 5/5
Very easy to use. I book trips within a minute. Works well, fast, and reliable for even looking up trips in a pinch.
Had a few issues 3/5
I had a few problems with billing for my card. But once I fixed them, I was good to go!