Very poor service. Buses are late most of the time 1/5
Very bad customer it’s like you don’t care about your customers
Worst service 1/5
Don’t travel with this company I’m on my way from NY to CT and literally the bus is full there are no chairs and I have to sit next to a stranger, the only free seat is because the man is not wearing a mask ! This is unverifiable!!!!
My experience 1/5
Drivers treat guest as if they are hauling inmates off to prison. Never been to prison before but I assume that this is what it feels like. Besides that.... prices are very reasonable. I guess you get what you pay for lol.
Become a discount frequent rider 5/5
Yes, I have never received a discount, or number for discounts
Awesome app ! 5/5
At first I thought I was going to have a hard time but it was pretty practical and easy to use !! Great app and there 1800 were very helpful!
My Experiences 5/5
I consider myself to be a Loyal Customer with GreyHound, I travel frequently using GreyHound to get to my destination. And I must say, it has always been a good and safe travel. The drivers say what they have to say, they deliver their messages in a professional manner, making you feel safe, especially at a time like this, with all the chaos going on in the world. Even when we had restrictions on travel, GreyHound was there. Time may have stood still but not for me. GreyHound got me there, safe and on time. Thank You Essential Workers!!! I Truly Appreciate You All!!!🙏❤️😃
I love greyhound ♥️🤞🏾😍🐶 5/5
Best transportation system in the world
More flexibility and e tickets should be standard 5/5
E tickets should be standard, there should be more flexibility in being able to switch or change buses/schedule at the time of boarding the bus. Had to separate from my friend because she was on a different schedule same destination but bus driver gave a hassle. More flexibility is needed in making it easier to ride or if circumstances change and you need to get on a different bus going in same direction. Otherwise I love greyhound. The terminals should be improved as well.
The app is good the services are wack 5/5
By Mr. Boisted
Went on a road trip and the bus had no heat and no power and was the middle of winter worst bus ride ever and didn’t get a refund or compensation for a cheaper ticket
A Convenient Way To Navigate For Your Out Of State Getaway 5/5
Because of the bad reviews 1/5
By American Tuff Guy
Way too many bad reviews and I was hoping to have a pleasant experience riding on Greyhound, I’m renting a vehicle I’m not taking the chance of having to pay for an extra ticket and putting up with horrible customer services and being placed on hold without results. What’s wrong with this app company they must be from generic China, these kind of people don’t make America Great.
Service is bad but the app is good 5/5
The The app is great. But the service is lacking
Just one little thing!!! 5/5
Please get a stronger WiFi signal thanks
Best service ever 5/5
I really enjoy traveling greyhound they have yet to disappoint me at all
This app would be more usable if greyhound improved the interface of the Greyhound app to havve more voiceover support.
Greyhound from 1964 5/5
By woodrow and Samuel
My parents were “war affected” — he shot down Japanese warplanes near Japan in 1944 and married her in 1945. I started the Tribe of three in 1947. In 1964 Dad sent me off to become a man. Dad and Mom purchased a ticket in June 1964 and with little ceremony.....”My parents gave me a one-way plane ticket to Alaska... three months later I’d found a farm job pitching hay outside Fairbanks and earned a return ticket on Greyhound. THANKS!, Greyhound.” In the 1960s I trained with Army, Navy and Air Force. [Active uniformed service 1965 to 1972.] I’m preparing now in 2020 to continue “planting seeds” and giving workshops for students who want to be the first parents on Mars. Signed pediatric specialist and Naturopathic Psychiatrist RW. Wash your hands, respect your neighbor and...keep looking up
Greatly improved app, very easy to use 5/5
By Grandma Sharie
I appreciate this app, and Greyhound itself, of course. Very easy to plan a trip, check out discounts and pickup locations, etc.
Hi dear Everyone, I like them for hard work like good than anything
Greyhound review 4/5
My experience on my trip was peaceful and entertaining with the on board WiFi and the personal space it made for a good trip
My bus ride was a great one no prob
They are horrible with communication fail to update you ahead of time on bus cancellation will not refund you even after your bus has cancelled on you and you have found another means of reaching your destination moral of the story they get a thumbs down from me!
Awesome app 5/5
By Al Pastor Hoey
Thanks for the app
They are unapologetically the worst 1/5
I am not going to waste my time writing a lengthy review about the garbage service i got from this despicable people.They once made me miss both my sister’s graduating ceremony & mother’s day combined. My mom who i had not seen in a while flew in for my sister’s graduating ceremony that also happened to fall on Mother’s Day. I booked a ticket online, got some cards and gifts for my mom and sister, went to their god forsaken station on time and waited.That was all this inept people made me do through out that day,Wait,i waited and waited for more than 6 hours before the arrogant and bellicose attendant at the counter finally said to me in a very nonchalant manner that they were no more buses going to my destination that day. They refunded my money in full but the memories they deprived me of the next day can’t be refunded.
Won’t reschedule for Coronavirus 1/5
I called to exchange my ticket because I feel it is unsafe to travel. They would not change it without charging me a $20 fee. The ticket was $38 and I don’t know when I would be able to take the trip now. Terrible company.
Greyhound Los Angeles 5/5
Had the easiest time ever! Checked in at home and walked down right to the gate.
Fast and easy! 5/5
This Ap makes grabbing your ticket so much more convenient! Thank you.
Happy Customer 5/5
It was the best trip ever I couldn’t of drive it any faster! Great driver
Customer Service is Awful 1/5
Never give your money to this company. Absolutely awful customer service. Ride with Red Coach or literally any other company if you want the most value for your buck.
Great Service. Thanks
I give greyhound 5 stars cause the service is great but I wish they fix there WYFY service besidthey are great for the price
ONLY 100mb of “FREE” WIFI?!!?? 1/5
Traveling and not being able to contact anybody/not being able to watch any videos/listen to more than 3 songs during a ROAD TRIP ACROSS THE COUNTRY!! That’s messed up. I remember when greyhound had free WiFi the entire trip. Unfortunately WiFi is the only way I can communicate with anyone at the moment because I cannot afford a new phone or a phone plan, this realization made me sad. And I will NOT be using greyhound-cheapskate again for any long distance road trip. This is ridiculous.
No password reset 1/5
By tissue boxu
What kind of mf app has an account system with no viable password reset. If you click "forgot login details", the app will take you a new screen prompting you to call their terrible customer service line to retrieve your member ID. No mention of resetting your password.
Need to find the schedules first.
Good bus 5/5
Always comfortable, on time and fast
By SuperNote taker
It’s not a sophisticated app. Greyhound has not been fully integrated. Prime example: Port Authority in NYC is a mess when trying to find your next greyhound bus especially if you are transferring.
Buses are filthy! 1/5
By m0aning myrtle
Some buses are amazing and clean and leather and awesome! Some buses are old with ripped seats and it smells and needs to be renewed!! Please upgrade buses!
Excellent service 5/5
Purchased online but can’t get e-ticket on app? 2/5
I downloaded the app because I thought you would have the same options as far as tickets (economy, economy plus and exchange). It didn’t. The app either gave you the lowest or the most expensive. I went online to get the economy plus so that I could pick my seat at least. When I finally purchased it, the app had my info but I couldn’t use the app to present my e-ticket?? I checked for information on the site itself and in fine print it stated that it doesn’t count as a real ticket even when if you purchased it online. I don’t have a printer at the moment so now I have to run around and get this thing printed, otherwise I can’t board the bus. Very poorly executed app.
Inaccurate information 2/5
The more I use the app the more I realize it’s flaws. It often gives inaccurate information, it’s inconsistent, doesn’t allow you to do certain things because of errors it doesn’t even display. Seriously, I’m not just a customer that doesn’t know what they’re talking about.
My main problem with the app is that greyhound’s eticketing system doesn’t accurately display your priority status when you pay for “economy Extra” tickets. A main selling point for economy extra is priority boarding, but the app still gives you a regular boarding zone number
By Longdick Sally
Great trips 5/5
Smooth trips, always on time and sometimes even early!
Goo App 5/5
By Blue Ice Cold
Great service! Cheap way to travel!
Can’t add e-tickets to Apple Wallet 2/5
By Alex K, 00
Every other travel company seems to have figured this out, but not Greyhound.
Agent at Detroit Station 2/5
The agent who checks your ticket at the counter & works at 6:30 a.m. is not welcoming and/or pleasant.
I do not look forward to the check-in when I use Greyhound. Help her or change agents. Mornings should be pleasant at Greyhound even if she has to fake it.
5 DAYS OF HELL 1/5
My trip was from Mexico back home to Michigan.. what was supposed to be a 2 day bus drive turned into 5 days of bs after bs! They offer bus fair from where I was online but I can’t pay online..!?.. went to the station and was told they no longer sell their routes and need to go to Monterrey Mexico... did that and was a great ride from Mexico to Dallas... getting to Dallas was where the BS started... the driver was there but we didn’t leave on time causing us to get late to the rest of stops and having to take and make extra transfers... mind you it was myself and 3 children... told myself a American bus would be better then the Mexican ones... WRONG!! 1st and last time I use greyhound!!!
Late ride all time 3/5
Good morning question is the bus coming from Las Vegas to Anaheim 7am . Supposed to stop for smoking brake at Baker for 15 to 20 minutes is that a new stop ? Bad experience on the ride time to many hours on the bus leaving Vegas at 7 am getting home at Anaheim at 3:30 pm . Cvs land
By Lady Yonnie
This was an excellent and fast experience