Intentionally deceptive 1/5
I just purchased a ticket through this ap and upon receiving the confirmation, it was for a different day than I had selected. It turns out when I selected my departure date as Saturday, July 27, the ap showed me fares for Friday, July 26. I confirmed this is what happened by conducting a new search and, sure enough, it displayed fares for the wrong date. I hadn’t noticed this when I purchased the ticket and therefor bought for the wrong date. Greyhound has no 24-hour free cancellation policy and there is a $20 fee to change the date. I called 10 minutes after purchasing to hopefully correct this and they wanted to charge me $20 to change my fare (not to mention the fare I bought was more expensive than the correct one would have been anyway). After 30 minutes of trying to talk to a supervisor they agreed to waive the $20 fee, yet I still paid the increased fare price of the day before rather than the real date I wanted for departure. Beware. This ap is deceptive. I feel it intentionally is set up to give the wrong date when you search and then you are cornered into either throwing away the ticket you bought and buying a new one or paying $20 to change to what you had intended to purchase anyway. Maybe you could say I should have read closer, but I’ve never seen a booking service that gives you a different day than the one you selected for a service, so I was not keen to look for that. Won’t be using again.
Greyhound app 5/5
By Ninja mover
Just to easy to use, it simple and understandable
Family weekend getaway 5/5
By Chell Webb5
Always love traveling Greyhound... Thankful for apps . Definitely makes it a lot easier to purchase your tickets.
It has been a few years since I used the Greyhound app. I was afraid I would forget my password and have to start all over again. But the app was super senior-friendly! It helped me buy my ticket online and update all my information. I finished everything in 5 minutes! Thanks, Greyhound!
Ticket purchase 5/5
Online was great and hassle free. Inside local dealer, he was mean and hostile
There isn’t a e-ticket 1/5
Just booked my ride and no option for a e ticket ? Why is that now I have to hunt down a printer which I don’t have to print it out. Fix y’alls problem I just paid hella money for the darn thing
PLEASE DO NOT USE THE APP 1/5
The app says everything you’ll need is on your phone as long as you book the ticket using your the app. This is a complete lie if you use the app to book a ticket with this idea in mind you will ultimately be forced to print out a ticket with no option to use an E-ticket instead even if you call customer service. The app does not use eTicket as default , like it should be if there literally marketing everything you need will be in the app once booked and purchased. But by default Greyhound will make you print a ticket and It’s very easy to miss I actually was never prompted to choose a option it just chose for me and me assuming the app was telling the truth I would be giving an E-ticket but this wasn’t the case. I feel like this would be such easy problem to fix but it’s obvious this company does not care. I’m deleting this app ASAP and hope nobody gets stuck in a situation similar to mine without a printer “which happens a lot, coming from the rep I spoke to on the phone”.
Loading Indefinitely 5/5
By ubiquidous smokey
Well hello there
I had experienced great user interface amongst my time ordering my bus ticket to the good ol state of jersey.
The website however, was absurdly disappointing. It may need a software update. Transitioning to a different day and location would never be allowed for due to loading infinitely; therefore bus departure times would not be available and no selection could occur.
Sincerely, when in need of a bus ticket fast,
Your loyal customers,
Using app 1st time 5/5
Using app 1st time I love it super easy!!!
Super pratico e confiável! Excelente experiência!
Wifi and outlet 4/5
I think if you say something you have to keep your promise, 2 weeks ago I went to Toronto with a bus that neither had an charger outlet nor wifi
Missing tickets 1/5
Lately when I’ve been buying tickets they won’t show up on the app and it’s a hassle to get it so I can print it at home
Awesome app 5/5
By Holy Waht
Great price and easy to navigate
Almost Impressively Bad 1/5
Didn’t even show the times the buses were leaving and arriving, so you had to guesstimate. It also wouldn’t accept my correct login info and did not offer any option to have your password reset via email. In the simple action of looking up a trip, the app crashed three times. Absolutely horrible
Easy to work with
Worst service ever! 1/5
If I could rate them zero stars, I would. Their website is absolute trash and does not work. They charged me over 1000$ in bus tickets that said didn’t go through and didn’t charge because my access to the website was denied. Now we have been sitting on the phone with them forever and everything is non refundable. Cannot stand them and will not ever be using them again. Have some respect for your customers when YOUR website/electronics are not working. Never ever should this be a customer’s problem.
Mostly useless 1/5
I’m not sure how this app has good reviews. In my opinion, it falls very short much like the level of service Greyhound fails to deliver over and over. The only thing I can use this app for is to book a trip. The upcoming trips feature never works. I’ve been taking greyhound very often to NYC, because it’s cheaper than the train. However, you really do get what you pay for, which in my experience is nothing but long delays with no explanation.
My Journey 5/5
By M "Happy"Woods
Phyllis is my Favorite Driver, she’s funny fun, kind, courteous, professional and willing to go the Extra Mile.
I Love The New Buses.
First time 5/5
By nickname nooDles23
This app was really easy to understand and looking to go greyhound again
Great app! 5/5
As a long distance father, I travel a lot, and it can get expensive. This app is great, and it’s much more user friendly than the website.
No Apple Pay 4/5
By Shane Mendez
The app is very easy to use, they did a much better job then their competitors (I’m not being paid for this review... or am I?...no) I just wish I could use apple pay instead of entering my info every time.
Decent first experience 4/5
App was generally easy to use, although it is difficult to figure out how to book a fare that isn’t the cheapest. I wanted to book a flexible fare which I eventually figured out.
Wonderful bus service for timely travel....
Haven’t use the App yet 5/5
By Jerle T
Haven’t use the app yet but it’s the same as going to the website which I have used many of times for both to get a ticket & once to get a E-ticket and I like it very much, I’m so glad that there is a app now, which will make future purchases so much easier, and to use the bus tracker as well
Garbage App 1/5
After booking a ticket I got an email confirmation saying my ticket was booked. However when I tried opening the link to check in when the time came it would just take me to an error page in safari and not even open the app. The app is completely useless and I ended up having to buy another ticket because greyhound couldn’t figure out how to give me the ticket I already bought when I called
By Anaconda rules
Great app love it, thank you
If I try and buy ticket for someone on my credit card they charge $18 FEE! Why?
PRINT MY TICKET?????? 1/5
Seriously? There was no warning at all that I would have to print my ticket before I purchased it. I do not have a printer!!!!!!
Can not add trip 1/5
Trip does not get added in upcoming trips
Buen sitio 5/5
Fácil y rápido
Love the appl but feel a little ripped off because I was charged an extra $18 service fee to buy my college kids bus ticket. Would have been perfect, otherwise.
By greatest santa
Don Evans 5/5
This is so easy to do. Way better than flying!!!
OLD RUN DOWN BUS 1/5
Our Greyhound was an old run down bus that had NO AC on a hot summer day. We arrived to our destination almost 2 hours late. Would never take greyhound again
IF YOU LIKE TO BE TRAPPED IN A BIG METAL LUNCH BOX FOR 7 HOURS WITHOUT AC THEN THIS IS THE BUS FOR U
Bus vs airplane this summer? 5/5
By Chichewa geek
I am preferring this way to travel this summer. Keep up the good work of having clean buses and stations that are safe and professional! I love the extra legroom!
Overall good experience 4/5
I took a Greyhound bus for the first time. I had an overall good experience traveling in the south Texas area. surprisingly the stations weren't all that crowded, but maybe because it was a Wednesday. I was at stations in smaller towns with no more than 20-30 passengers at the station, in larger ones like San Antonio it was a bit crowded but not more than expected. The employee at the stations were friendly and helpful. For the distance covered the ticket price was great. I will have no problem taking a Greyhound bus again.
Last minute travels 5/5
Great app for last minute travels.
Gift fee 18 dollars wow
A great experience 5/5
Every time I ride Greyhound I have a great experience. The drivers are helpful and at the terminals everyone is friendly and helpful.
Horrible Trip 4/5
My trip was a horrible experience both rides were delayed for 10 hours total
The lady who was there was very helpful, nice, and patient.
Terrible bus service 1/5
Twice I booked greyhound. Both the time bus was delayed. Gave the same excuse both the time that driver is not available. Greyhound representative that gives information at the line is extremely rude. Will not book greyhound ever again. I think 4.8 rating is fake.
Terrible Service 1/5
Don’t ride greyhound if you live in south Texas. I had horrible experiences the last two times I took the bus. Both times, the bus station was filled with illegal immigrants being aided by a nun (illegally if you ask me). Each person/child was given a blanket, an envelope, a bag of snacks, etc. and given instructions as to what to do once they got to their destination. On my 2nd trip, when it came time for my bus to arrive, I went to the loading site and was first in line. To my surprise and disbelief, I was told to step back in order to allow a hoard of immigrants to line up before me. The rude nun lady brushed me aside and and began lining up all her group while I got asked to move further and further back in the line. When I complained to the bus attendant, he rudely instructed me to complain inside at the office (which meant leaving the line altogether and possibly missing the bus!) I decided to stay, eventually got on the bus, ended up in a crappy seat at the back, then uncomfortably continued to my destination, all the while having to deal w/ runny-nosed kids running around in the bus and yelling and screaming to which adults did nothing and the bus driver ignored. It was a horrifying experience.
We arrived 30 minutes in advance (since they want you to arrive at least 20min early). The driver comes and we get into the bus about 10 minutes late. Then, we all sit there for an HOUR without a bus driver or anyone telling us the reason for the very long delay. I get out the bus to ask someone why we are delayed and why there haven’t been any updates, and the bus driver walks slowly to me (with food in his hands!) and just says he had to talk to his manager for a little bit. Then, we get back on the bus and he now says he wants to wait for a mechanic to fix the restroom door that somebody complained about earlier. This is an absolutely terrible experience. I would never use this service again, at least until they get rid of the lazy and slow drivers that work there now.
GREYHOUND SUCKSS! 1/5
By Ishita Ghosh
I had an interview at Boston, MA at 3pm on June 14th, 2019. So I booked a bus for 10am from port authority nyc, got there at 9:15am & waited till 10am but they didnt start boarding & bus was no where to be seen. At 10:10am a staff member came & said bus would come soon & then disappeared. We literally waited for an hour & no staff member was seen or heard. No explanations were given. Just 50people standing there together. I was suppose to reach at 2:20pm & head to my interview but i missed it & have to reschedule & pay for hotel for a day & ruined my first impression in interviewer because obviously who doesn't shows up at first interview?
Greyhound should take some responsibilities & explain the passengers what is happening, & i was sitting on first seat & the bus driver was eating while driving. No good guys just get some other bus services but not greyhound!!
Easy, cheap, and convenient 5/5
By Baron Buffo
Why travel any other way. App makes it all even easier!
Great app- beats the tar out of the rental car and airline apps!
Horrendous service + they steal your money 1/5
I swear GRAYHOUND has the worse service. Drivers are always late and than they come up with stupid excuses like they’re stuck in traffic. At 3:00 am all the time??? They’re lame and just love making money out of travelers. I booked a ticket and put round trip by mistake and didn’t realized until i had paid. I called them immediately after i realized my mistake and they said no ticket is refundable unless is a flex ticket. How stupid is that! How about when we miss important events or are late to our destination and we have to rearrange our ride??Not to mention rude drivers, stinky buses, dirty restrooms, no wifi. All of that doesn’t count when it comes to your service huh??