Bus tracker does not work for iPad 3/5
By casual obsever
Bus tracker does not work for iPad
By K. Dot 409
Super easy to use ! Very convenient. Everything is simple
Buses are always late at least by an hour! 1/5
I have had the worst experience. I traveled via Greyhound 4 times and every single time, the service was delayed by more than an hour, sometimes even 2.5 hours.
By mikl m
First time, was easy and fast
My Trip on Greyhound 4/5
I love traveling on the bus.
First of many purchases 5/5
The app is so easy to use. Can’t want to book my next adventure!
Almost died 1/5
I literally almost died at the Austin location. A man started shouting about shooting up the place over an alleged stolen phone. The security cameras were not functioning. The police is currently outside. The management did nothing to interfere with the situation and the danger that the people were in.
User Friendly App 5/5
No problems using this app. It was quick and easy to use.
Refund policy 1/5
Unfair refund policy
Tree killer 1/5
By Ed Brey
Update: Delete the app long ago and tried again just now. Fresh install from the App Store. The app says it’s out of date and needs updating. But of course, there’s no update. Other problems: frequent “please wait” lock ups; says to look up status on web, but has status section in app; status doesn’t show status, just schedule.
When you sign in, the app doesn't know your trips. And then, if you manually look up a trip (by typing in your confirmation number on a goofy-looking phone dialing pad - as if you need to enter letters as phone digits) it still won't give you a ticket. You have to kill a tree and find a printer.
The app looks thrown together without much real design thought. Why can’t all the transportation providers pool their resources, and come up with one really good app that everyone uses?
Terrible Customer Service 1/5
By MCLB Rio
This Company is terrible. They say they have free wifi at every station, That’s a lie. I I’ve been transferred from multiple stations within one trip and half of them don’t have reliable free WiFi neither do the Buses. Im supposed to be in Chicago right now Coming from San Antonio and there were 2 Buses on my Schedule that were ATLEAST 2 Hours Late. The first late bus leaving from Dallas was not announced on why it was Delayed and the 2nd bus leaving from Oklahoma City didn’t have a driver and it took Greyhound Atleast 2 Hours to find a driver. They don’t care rather if you have something important to attend and your scheduled Buses were very late, Because of these late buses, I Have to Suffer from their mistakes by waiting for another bus to come and take me to St. Louis to Chicago, and to add on to that, This bus isn’t coming until the next day, So Im stuck here in Tulsa, Oklahoma for a WHOLE DAY, JUST BECAUSE THEY CANT KEEP THEIR SERVICE IN LINE. I will never recommend Greyhound to anyone. The way you guys treat your customers especially off of your mistakes isn’t fare at all.
E Ticket 3/5
By I Prosper
The app is convenient but there should be a button to select e-ticket.
Send A Bus!!!! 1/5
There are almost 60 people waiting at Boston, South Station for a bus to New York Port Authority. That bus was suppose to leave for NY at 1am. THERE’S STILL NO BUS. Also, the employees have no idea when the next bus will arrive. Who runs a business like this? Do better Greyhound. SEND A BUS!!!!!
So simple to use 5/5
As a person who has never rode a Greyhound bus let alone booked a ticket with them I was surprised at how easy it was to book a ticket.
Great Service 5/5
Fast and Easy to use
Easy to use 5/5
This app is easy to use.
Why not to support Apple Pay and Wallet Pass ... 4/5
Everything went smooth with the app. One star down for not supporting Apple Pay to purchase tickets and not generating automatically offline wallet pass.
Consider it as free advise Grayhound.
Couldn’t figure out how to use veterans advantage and when I called the phone person had no idea what I was talking about!!
Terrible customer experience ever 1/5
By Tink Florida
I decided to take Greyhound for the very first time to my best friends funeral and even paid additional money to board as priority. Arrived one hour early and checked my one bag. Bus was scheduled to arrive at 12:05 and was a little late which was no big deal. The took on a few passengers and said bus was packed and no one else could get on. The attendant said another bus will be arriving in 20 minutes. When that bus arrived they were heading in the opposite direction. Needless to say I was stranded at this bus station with my teenage daughter. The station was dirty, smelly and the attendant was very unprofessional. I called customer care 3x and they were unwilling to help, left me on hold and never came back on the line. I thought Greyhound was a reputable company but I would NEVER EVER use their service again or recommend it to my worst enemy if I had one. Please clean and sanitize your bus stations and employ professionals who are able to provide excellent customer service. FIRST AND DEFINITELY LAST. WORSE SERVICE EVER!!!👎👎👎👎👎👎👎👎👎👎👎👎😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟
Very rude, did not accommodate me. 1/5
By Pammi oam
Bus broke down halfway to my destination, waited 3 hours and ended up using a different means of transportation to get where I was going.
No star 1/5
There must an option for having no star too, right ?? Well you guys deserve it 🤲🤲🤲
New York is the worst!! 1/5
I am writing this from Port Authority. It is 5:52 A.M. My bus was supposed to leave at 2:45 A.M. At 2:36, an announcement was made that there would be delays because "they didn't have a driver for the bus." Honestly this isn't my first "delay" with the NY greyhound system. The buses are either overbooked and we can't get on, or there is no driver. This is completely un acceptable and I really need to find out how to get a refund. I am thoroughly disgusted and do not have hours upon hours of time to throw away due to carelessness of the passengers who need to be somewhere on time.
Good trip but... 3/5
Good trip but bus smelly, slow and delayed in time, and workers in that station not friendly. I’ve been using greyhound many times but always these things I’ve always observed:)
Wish e-tickets could be added to iPhone wallet 4/5
It’s great you guys finally have e-tickets but it’s annoying have to wait for the app to lead to view the ticket. Can you give us the ability to add the ticket to our wallet?
Great app. Please add Paypal 5/5
This app is great. Easy to use and quick to schedule a trip. I wish there would be additional ways to pay, like Paypal or Apple Pay. It’s all this great app needs.
Easy Access equals happiness 5/5
Living In today’s world as an olde Skool OG , it’s great when you use technology that’s simple and satisfying.
GREAT JOB Greyhound
Randy Nicholson -aka Rantheman
Easy download 5/5
Haven’t used app yet
Forgot password 5/5
The link to forgotten password sends you to a customer service number that doesn’t have your login information on file. It’s pointless please change the link to a reset password link because, the customer service agents got my email wrong more than once and I have been trying to reconnect to my members login all morning to book my trip which I now can’t use my rewards on because, I can’t access a password reset. Very inconvenient!
E-ticket crash 1/5
Crashes when I try accessing my E-ticket. I’ve tried 4 times already..
Awesome App 5/5
I always use this app to book my travels by bus. It’s quick and easy.
IT varies by Station!! 3/5
I’m a senior citizen who travels from Houston to Lewisville to visit. The station downtown in Houston is generally good. I’ve had one major delay where they shut down bus travel for 6 hours...still don’t know why & no information was given to us. They are very organized & generally very helpful with assistance with bags, loading, etc. All restrooms need more cleaning & upkeep. The Dallas station is more of a 2 star nightmare. It is extremely crowded everywhere, the restrooms & station reek of urine, sometimes no place to even sit, lines of 50 people, not helpful to senior citizens, unorganized, & don’t seem to know what they are doing especially during the holidays. Around New Year 2018, I showed up 1 hr in advance & joined a line of 50+ people that did not move at all for 1 hour. All I needed to do was check a bag. I kept telling them that I was going to miss my bus standing in the line. I am also disabled, almost 70, & was having trouble standing for an hour while keeping up with a suitcase & a backpack. No one cared & when I finally got to the front to check the suitcase, my bus was gone. All the other buses were full & the next bus they could get me on was 12 hours later & arrived in Houston at 3am. I finally got on a bus 3-4 hrs later but not bec of help from anyone working in the station. They announced a bus going to Houston had just arrived & I stumbled out with all of my gear & found the driver who said he had a seat & let me on. None of the employees that I talked to at Dallas station seemed to know what they were doing. I realize that it was a busy holiday but that’s when you get extra help, add extra buses, etc. Everyone just kept telling me they didn’t work there normally & didn’t know what I should do...they were overwhelmed. Greyhound can be a nice experience or a nightmare. Houston station gets 4 stars but Dallas station gets maybe 1 or 2. I am traveling to San Marcos 4/23/19 & I will let you know how that goes. After my Dallas trip, I’m about to have an anxiety attack just thinking about another Greyhound trip anywhere.
By Ron master
I like it a lot
Customer service and the site is terrible 1/5
By An Educatiin is remarkable.
The Customer service department including supervisor 505 was the worse person I have ever experienced at Greyhound he was clearly unprofessional on the call.
He even tried to be insulting and by stereotyping me. Unfortunately he was wrong and didn’t realize he was speeding to his match today.
I rode Greyhound as a kid but thanks to this experience I would not recommend anyone try them.
I am not only reporting them to the BBB I am going to insist that anyone I know avoid their service all together.
Make it batter 1/5
No importance of time tooo lazy
It’s facilities are not bad but its not good in timing
This app is no good 1/5
I can not add my veteran discount although it has a spot for it, it doesn’t allow you to put in the letters only the number
The bus is better. 5/5
No long lines and security checks. You can rest, read, watch a program or movie or study and arrive well-rested. No traffic jams, stopping for gas. The bus is the way to go and Greyhound is the best.
VoiceOver Issues exist 3/5
There are some issues using voice over with this app. Specifically, it is difficult, at best, to locate a station in a list when booking a trip. There are also buttons that need proper labels. If the developer reads this, I’m more than happy to work with you to help make this app more accessible. Thank you.
App does not function well. 1/5
The app does not function well at all. Whenever I look up dates and try to book, it kicks me off. Additionally, it is incredibly slow. My phone is brand new and well updated, therefore I know that it is the app, and not my phone. This app needs to be updated to fix their bugs. It is honestly faster to just go on the website through Safari or on a laptop.
The best 5/5
Great app easy fast very convenient
Worst experience of my life 1/5
Terrible service. Unorganized. My bus is 3 hours late they still have all the passengers waiting outside. Ruined my day. If I would’ve known earlier I would’ve came the next day
Great app and awesome experience 5/5
Love the app
A very good interface to interact with
It’s the worst 1/5
Because of Grey Hound buses being late all the time, they left me stranded because we missed my connection. I will never use its services again and advise others to do the same.
I love greyhound. They have came a long way and it is very convenient. I use it all the time.
Booking a one way trip 4/5
I think it’s stupid that there’s an extra charge for booking a ticket for someone else
By chuong au
Had a wonderful experience on my 6:30 ride leaving Cincinnati to New York. Very safe and comfortable. Date was April 3rd. & 4th.
Great experience 5/5
This was a easy app to use
Great, simple and accessible! 5/5
I use the application often for reservations. Aside from no easy way sometimes to eliminate the return trip (perhaps a button malfunction), it's great!