Do Not Use Groupon Merchant 1/5
By Lashes by Lisa
I had a campaign that paid 80% when sold and 20% once the voucher expired. They paid me the 80% but have not paid me the remaining 20%. Someone told them I was out of business which is not true and I have redeemed all the vouchers. They have nothing in writing from me saying I am out of business which is the requirement. They are making this my problem that they wrote off the remaining owed to me and still have not sent me my money.
Shame on Groupon 1/5
If you don’t sell enough product you can use the app how stupid and biased. So basically your business means diddly squat to this major Corp, just like any other unless your bringing in big bucks. Will be switching platforms soon because I don’t support the business model groupon stands for.
This company is god awful. Run!! Save yourselves 1/5
By Chin Shi Huang Di
This company will not let me close my campaign nor will they close my account. I just get emails from stupid customer service people from South Asia who can’t understand basic English who lack the brains to fill an egg cup. It was an evil day the day I signed up with Groupon. I’m giving away services I should be selling for pennies on the dollar but I can’t change it. This company is the worst thing that ever happened to me. Save yourself and avoid getting a merchant account at all costs!
Marketing expense 4/5
By Titanium Performance
Don’t expect a huge return initially but if you’re good at what you do, you’ll retain people. We are a personal training studio and use Groupon in low volume times, works well for us! Groupon support team has been great as well. I highly recommend Groupon to get your name out there!
Never again 1/5
Groupon merchant center works sometimes. I had a problem with a client who booked the appointment a day before. She scheduled a time. I came to office the next day at scheduled time , she calls 10min in asking what time she is to arrive. I explained to her she knew what time because she was the one who set time and corrected me when I said pm instead of am . She tells me she overslept and would arrive 30 min later. I told her I could not do that the time is set specifically for a client. And if anything it would have to be another day . She hung up on me. I went to merchant center to enter Groupon code that I now get before client arrives because of scenarios like this. Groupon refunds her anyway. I told them I could no longer do waxing it was time consuming and waste of my time when someone doesn’t show and you refund them anyway.out of retaliation they also pulled massage campaign with out my knowledge . Although they asked if I would still be doing the massage campaign in which I replied yes. I have a perfect score on Groupon by the way . I treat clients with respect and ask for the same in return.
Incorrect and useless 1/5
The app doesn’t provide any accurate info. Must use a computer to access and current sales info. Needs an update ASAP. The info in the app is completely unrelated to my actual merchant account.
WORST COMPANY EVER, HERES WHY... 1/5
I started using Groupon merchant stores some time mid 2017. I would sell New various apparel mostly name brand apparel I.e. adidas, Nike, etc... I would sell in vary small group trying to figure out how Groupon works and to see if it had value in its in use. Out of all items I’ve sold on Groupon I’ve never had a negative feedback or return. Now fast forward to December I log on to my merchant account and find it suspended. So I call Groupon to be informed that my account is suspended because I don’t sell enough to have a trusted reputation. So after developing a holiday sales campaign I get nailed to the floor by Groupon because I don’t sell enough for them to trust me. The crazy part is they sent this to me in a email, and I had to ask them were they being serious or just maybe misinformed and they assured me they weren’t joking. I was very disappointed because I had counted on those holiday sales. It’s just a bad business model they use and I want people to be informed that they can’t count on their Groupon store being open unless Groupon feels they’re worthy of staying open.
Feedback fix 1/5
Couldn't see feedback for 4 star or below. Only can see 5 star.
Nothing works anymore 1/5
Ever since they merged with LivingSocial in June, I haven't been able to look up any vouchers, not by name or voucher number, can't even see what has been bought recently. Now to get any names or look up any vouchers at all, I have to go through safari, and that even logs me out so quickly too. Please fix these problems, I really liked how the app was before all this
Attendants app 4/5
Your app works well for me as the owner. But I'm not always at store. So it would be great if there was an attendant app that could verify paper Groupon's and see limited purchase history but not have any access to any income data.
We text numbers now, but it's not instant like an app at the store.
Please consider having this app created and made available. Thank you.
Better than nothing 3/5
This new update removed the feature where we could redeem via the client's first four letters of their name. That feature was particularly handy as some of my clients forget to bring their Groupon voucher with them. Thanks for downgrading your features in the new update :/
What the hell 1/5
Terrible. Doesn't even work.
Never works 1/5
This App always has bugs! never works .... even when they release updates. Sigh
Expired vouchers 3/5
It would be great to be able to see when the vouchers have expired, as the desktop version allows
A Very VoiceOver Accessible App 5/5
A special thanks to the developers of this marvelous tool for making it wonderfully accessible to the blind and low vision via VoiceOver, Apple’s software screen reading solution for the blind and low vision.
They won't pay you 1/5
They claim to pay you every first and 15 of the month. They have consistently NOT payed me. I just filed a complaint with BBB! Use living social, they are much better!!!
New update renders this app useless 1/5
Since the new update I am not able to redeem vouchers by using the customer's name. Also the main page usually stays blank. I've gotten in several times today and only twice did any of my stats come up and that was after waiting for awhile. Please fix!
UPDATE: Two weeks later I am STILL unable to redeem vouchers by using the customer's name. When is someone going to fix this?!?!
Cannot redeem 1/5
I cannot redeem vouchers after customer submit to us the deal , I end up calling customers trying asking them to call Groupon to be able to redeem (by Groupon request ) for now I stopped accepting Groupon in all my stores till this fixed, no mention I spent 9:54 on the phone with there customer service only to verify who I am, absolutely unacceptable.
Not enough 1/5
I am really disappointed in this app. It's missing so much. It needs to show who bought the app. Hair groupons need names for appointments. It would be nice to be able to edit some things. It's hard to talk to a rep and not being able to see what's going on.
If I could give this app zero stars I would. This app is beyond slow and on top of that, it rests my password every 3 weeks! How am I supposed to rely on my employees redeeming these groupons if I have to constantly change the password?! Horrible. Just horrible.
Groupon is a scam ran by India 1/5
I have not been paid by Groupon for services I provided to clients with Groupon vouchers. When I contact Groupon, I always reach someone in India who cannot help and can barely speak English. I have lost $150. Groupon made $300 from the sale of my services. Do not use Groupon. Use Google instead, they are honest.
Does not scan barcode on first try 3/5
The new upgrade does not scan the barcode on the first try, I get a message saying "unauthorized." Always scans properly on the second try.
Won't let me log in 1/5
I have checked multiple times; my shop's login info is correct and I can log in on the website, but not his app.
Sucky company 1/5
I have reached out to groupon merchant multiple times with no response from them. I have emailed and called atleast 5 times. I am not able to make a new campaign (groupon) since making my first one. What is wrong with these people? So incredibly rude. Not only do they take half your money but they won't even let me make any money because they won't return my calls. Will never use this company again to buy or sell. Thanks for nothing.
GROUPON SCAM 1/5
Groupon is the biggest scam. My taxes were completely wrong. And I haven't been compensated in over 3 months.they owe me somewhere around $4,000 at least. Trying to get a hold of anyone is a nightmare. I would definitely steer clear of this company. If this doesn't get resolved soon I will have to get my lawyer involved.
Worst in the market 1/5
They are the worst scam in the market right now.
By Ginkgo viciously
Ever since the update I can't use the app at all. I open it and it instantly crashes.
Was ok at first now just horrible 2/5
When I first got this app it was perfect it kept track of everything as stated. I put a groupon up and paused it for a while then restarted the promotion the second go round It wasn't updating the proper amount redeemed. I also had a few reviews that I never saw until I went on the actual groupon website. Then all of a sudden the whole redeemed and units sold were at 0 so now I have no clue how many people are still coming and have came already to redeem them😑 please fix these issues.
By A&A window cleaning
the new update is terrible. when you redeem a voucher it does not specify what the voucher is for. I.e. one or two story gutter cleaning. makes it hard to confirm what the customer purchased. needs to go back to the old way that specified what the customer bought.
Can no longer scan barcodes, we have long lines now...
Needs fixing 3/5
At first when I started using it, it worked good. Then with the latest update, it has some bugs. Like redeeming codes by name. When you toggle by pressing the number thing it switching where you can redeem by name. First of all this is great but has two flaws that need fixing. First, when switch by press the number thing and want to redeem by name it brings up the number pad. Then when you press by number it brings up the keyboard and no number redemption. Needs some fixing. Please do with next update.
Many issues !! 5/5
By Anna Chavez
I don't understand why this app was released it has many issues and not functional at all!
Please Update 1/5
My job gave us accounts to be able to redeem groupon vouchers with our phone so we can just move along the lines. It's a great concept but it doesn't show me a list of all the redeemed vouchers from that day. Living Social showed the voucher number, merchant name, and gave us the option to redeem vouchers when the customer accidentally marked it as used or would let us unredeem them. Groupon needs to update that so it'll show the voucher number and customers name at least.
Fails on when looking for reservation . Apart from that it is okay. But fix the fail on reservation and I will give it a better rating
Does not work 1/5
Does not work with 9.0.2 on IPhone 6s Plus, won't detect the reader
Won't scan!!! 3/5
By Cody Nova
Please release an update for scanning. It takes forever and sometime it won't even scan the barcode.
STAY AWAY 1/5
I spent almost six months with this company and its was a horrible experience. instead of growing my own business, I had to spend all of my time checking and explaining all of my transactions. They freeze most of my transactions for long periods of time because they claim them to be suspicious and after it is frozen, they will make you do unnecessary paperwork to explain your transactions and they will try to keep your money for as long as possible.
No more business with them!
Easy to redeem 3/5
The app makes it easy to redeem coupons but it needs many more features, like accessing average sales, or a specific sale, emails of customers, option to email a new promotion to your former customers.
It's 2015 not 2008 make it wow!
Don't waste your time. Not even worth one star. 1/5
The Groupon Merchants app is worthless if you plan to track your deals from your mobile device. I've had to reach out to the support group more than twice. The responses come back with basic instructions for rebooting that still don't help to sync up your account with the deal you're running.
Doesn’t work anymore. Manual transactions are not possible. No chance to type in credit card data. Deleted and then re-installed the app without success. Useless. The app developers are driving their merchants to Square.
Don’t they test an app before they release it to the public? Very unprofessional. Had to finally delete it and go to Square.
Bad update 1/5
Since the recent update, I can no longer process credit cards on my phone.
By Blanca Whalen
why you have to update the app????!! it was working fine until you made the latest update on Oct 13. I was very satisfied with this app. If it wasn't broken why you have to fix it!!!!
Horrible on iPhone 6 1/5
I can't use the swiper and every time I try to enter the number manually it jumps to the receipt. Fix it.
Doesn't work on iOS 8 3/5
Card reader won't work...
Thank you for the 3.1 update! 3/5
Could you please bring back the functionality like in version 2.5.1 where ALL USER accounts could:
Edit the bill and tip on redeemed Groupons
It's great that the business owners account has this feature back again, but please add it back to redemption only accounts as well, like how version 2.5.1 did.
As an employee may need to go back and adjust the bill or tip themselves.
What Happened?? 1/5
This is horrible! I can't even swipe credit cards anymore!! What did you do?????!!!!!! I'm going back to Square.........:/
Very very bad I am disappointed 1/5
By Maan Charik
Very very bad I am disappointed I liked the old app better as a merchant it made me see my campaign more clearly when I press on my campaign button I see what I sold from deferent options now I don't and I don't like the navigation please next time when u want to Change ,,, change for something better not just to change very bad
Horrible update 1/5
By Restaurant and business owner
Please go back to the old app! This is the worst update known to man. If you don't go back to the old app, I will NEVER use groupon ever again for my restaurant!!
DO NOT DOWNLOAD 1/5
By JnM Minnesota
Fire your IT GUY! Maybe the moron should have tested it first. Every Groupon is valid for full amount. Even if expired a year ago. Major issues with just signing on. Redeem from your Merchant account until they fix this piece of junk.
No history = no stars 1/5
The new version is prettier but missing important functionality. Bad call, wrong priorities.