Unfair and worst delivery system for drivers 1/5
When diner didn’t tip or tip low, drivers usually will reject the order (imagine that order was rejected by 10+ drivers and turns out very late) until one of those premier drivers had no choice but to accept it (they want to keep their top level and for the GH contribution). The order’s ETA usually are almost or already past, but if that nice and kind driver still want to delivery that low tip or low tip and far order, that driver will marked by the GH system “arrived late”. Because they simply arrived after the ETA. Then, if that driver accepted and delivered a few more of those “late” orders, they will receive a warning from GH. If that kept on happening, eventually, those “good” drivers the one who’s willing to accept those low ball offers will eventually deactivated by GH’s system (not human). GH doesn’t care about the drivers.
Gotten worse 2/5
At first it was decent but now there are a lot of trips too far away, and the ones that are close paid very little. If you reject the trips too much they stop sending you requests. Also they make a lot of mistakes and have customers order from restaurants that don’t accept Grubhub services. Their app has issues when you arrive at the restaurant and click arrived the app says you haven’t arrived and cancels the trip on you. Disappointing. Try other delivery apps, better choices
Can’t sign up 1/5
After I entered my phone number and typed in the confirmation code, I get an error message and cannot proceed further with sign up.
App review 5/5
By habibullah rezai
Please add options for those who don’t want to work after he’s block finished and please don’t send more order when almost block is done , sometimes restaurants didn’t good behavior with drivers let drivers give them rating thanks.
Terrible Navigation 1/5
Everything works. Only thing, you’ll have to keep moving/ “being active” on the app. Which means I can’t take just park my car & wait for another order. I literally have to keep driving or else GH clocks you out. Which is wasting my GAS. Please fix this.
From Hero to Zero 1/5
By DoorD Driver H
It’s what it is. This company is the worst now. They tried to copy Doordash but DD has own parameters. They will be no longer taking place in industry. We’ll see in a year. As a 9 months full time delivery experience, mark my words.
Verrrrry glitchy app 2/5
Tried to sign up to deliver for Grubhub but I got stuck in an endless loop of verifying email and phone number. I guess Grubhub doesn’t want new drivers.
Worse app EVER. I have signed up and completed everything and the app keeps putting me in a never ending loop saying I have an acct already and to finish setting up profile and when I go through it all it sends me to the same stupid login part and starts over from scratch. Support has not helped at all even with me sending screenshots. So disappointed and the fact they offer no phone support and keep sending the same stupid email templates when u reach out for help in text us absurd. I quit before I even get to start smh.
Unfair Pay 1/5
You need to pay the drivers more. This does not cover the gas and car upkeep that driving for you requires. A form of slavery.
Terrible infrastructure and support 1/5
If you become a Grubhub driver expect 1/3 of your offers to never be received by the restaurant, never being able to schedule a block, harassment from children who want you to deliver them vapes, and to never get any help from support. Also, anywhere besides a major city, expect entire days with no offers.
Don’t waist your time 1/5
I’ve been on a “waitlist” for 7 dang months. If they actually wanted drivers they’d take me off the “waitlist”. Pretty f’d up my husband got approved immediately but not I. It’s cool. I make more on Instacart, DoorDash, and Uber eats combined to what my husband makes off this joke of a app. Glad I never got to be approved for this lame company.
Orders Removed 1/5
How dangerous it is to have an order and to be driving in 5:30 PM rush-hour traffic and to get constant texts saying you have new orders, and if you ignore those texts they remove your current order from you. How wonderful is this app!!!Just plain stupid, it’s like they forget we’re driving and cannot respond to texts
So awful 1/5
Couldn’t even get through the application without a slew of issues. Highly unprofessional support help and absolutely no communication with them after reaching out for each individual problem multiple times.
If you’re trying to run a company completely through an app, try to make sure it really works.
Hopefully this up date will fix the timing issue one some big name restaurants. Example Tops order came in 5:20pm pick up by 5:22pm! 8 items yea that’s not enough time! Plus I haven’t been receiving many offers with grub hub! Map is lit up and I sat for an hour and nothing. Hop on door dash for a half hour made 28 bucks 3 orders!
La peor app the worse app 1/5
Llene mi aplicación hace ya 1 mes y nadie responde no puedo entrar ala app
Y apply about 30 days ago y no one answered my complaint they said I was a proof but I still can not get in the app very bad
UPDATE: GRUBHUB IS A SCAM 5/5
DO NOT USE GRUBHUB DRIVER. They do not HAVE SUPPORT and you do not earn money from it
UPDATE: ive actually been using grubhub for a while now and their cashout process is the best of all. I earn a lot with grubhub deliveries than any other apps like Dasher and UberEats but not a lot of people order with grubhub. But yeah i love grubhub. I was just angry when i wrote my one star review because dasher and uber eats work with a background check agency called Checkr and they are terrible. I would assume that grubhub will screw me over too because of their background check agency but they didnt. I love grubhub actually. They NEVER sent me orders that were far away. Theyve always been closer, and i am comparing grubhub to dasher and ubereats. I use ALL of them. To all of you crybabies complaining, you guys just have bad luck. Thats just too bad
Literally doesn’t work 1/5
Bruh fix your app so I can get paid, this is terrible business.
No privacy at all 1/5
This app will not allow you to accept order unless you choose always allow location which is a serious violation of privacy. You have no choices but to accept it.
Would give zero stars if I could, I had a delivery yesterday with severe weather, was trying to head to pick up order when they said I wasn’t fast enough and reassigned and counted it against me, no one from support did anything tried to explain to him the restaurant was further than they stated and most roads leading to it were blocked. Stay away from here if u can
App doesn’t work 1/5
The app never worked for me. It’s updated and all it just doesn’t work.
Awful after the rebrand. 1/5
Used to be good before the rebrand. I actually enjoyed delivering for grubhub and they were doing far better than doordash in my honest opinion. However, offers are no longer profitable. Tips used to be good but the rebrand seems to have brought in cheap tippers. It’s rare to get over a dollar tip now. These apps have gone downhill fast. Might as well go back to a regular job. Oh well, it was fun while it lasted.
App is Crap 1/5
So it makes me go through here to try to get set up, and I set up my email and phone number and then it goes back to the login. I try going through the whole thing again, but it just keeps looping me back through the same process. I delete the app and re download, and then it won’t even let me go past the email. Clearly the app is terrible, and I wouldn’t particularly want to work for a company with such a terrible app.
I used to love it but now…. 1/5
It makes me SO UPSET, very few orders if you’re not in a block, the acceptance rate which allows the drivers to get or not priority on scheduling the blocks is all messed up, i keep track of all 3 things needed to get PREMIER level but it’s not updating the right way, I didn’t get the level I deserved even having all 3 things better than what they asked, and the worst part is when you contact them, the response you get is that they can’t do anything, so, driver, you’re on your own. Good luck!
The worst 1/5
Yeah, app-ability is poor in comparison to Uber and Door Dash. I will admit I get a better pay out on Grubhub BUT they don’t show you the order distance like other apps. Miles matter with these gas prices. Also I’ve had a good amount of cancelled orders while in the restaurant, they need to provide a wait reimbursement to drivers.
Customer service 1/5
Don’t expect to be paid or have bills due. This company expects you to wait a whole 7 days after your pay date. Imagine having bills due and their customer service doesn’t exist so you call and they tell you to email and wait 7 business days. Some people rely on this as their full time job, imagine your job being a week late In pay. I’m struggling and the least they could do is pay me on time or have someone look into the situation or respond to me. Go ahead and make them money, they don’t give a crap about you.
By urber eats
Have tried many times to upload new app would not allow me to do so it said my information was wrong I don’t have an Apple password I could not get one I cannot call anybody at GrubHub to try and help me this is very frustrating I did drive for you I was away for over four or five months I’d like to drive again but I find it impossible please advise
Went downhill after showing miles 1/5
Grubhub used to be best Gig app because it didn’t treat their drivers like trash. GH actually cared, and paid driver well. It wasn’t rare to see $12+ orders, but now it seems very rare. All I see now is $7-$5 orders for 5 miles. This app just became a worst version of doordash.
App doesn’t work 1/5
Tried downloading it again to newest version as it was mentioned on old app..it wouldn’t let me, it kept asking for password , continue then it went to the billing address and kept repeating the same thing without letting me get passed it to the app itself. So I deleted the old app to reinstall and it too down the same thing... couldn’t get back on it. I called my carrier and they said it wasn’t my phone but the app itself, so I call the hotline on my drivers card and they have done nothing but keep on giving me a link that is useless that don’t work and a sorry excuse why it’s not being fixed cause they don’t know anything. I can’t get back on my account without the app.. so I am not making any money.. they claim my account is still available and active on there end. It’s no good if I can’t use it, my as well delete my account and get me another real job. I just downloaded this app a couple of months ago and it was doing good until this..all I got was sorry excuses from this company, and they don’t care about the employees or drivers to make it right. It’s the sorriest company ever.. I would give it 0 stars if I could and would never recommend to no body else.
Best deliver app for driver 5/5
I love grub hub much better than other app cares more drivers and pay better then other food deliver app thank you grub hub helping me pay my bill
iPhone 11 iOS 15 update 1/5
I can’t login . :(
Last Update 3/5
Not sure what IT did in the last update, but the app runs horrible. If you lose your internet connection it won’t log back in. It just sticks on the login screen. Needs to be fixed, like yesterday. The new tip option has cut down on earnings too. Needs to go back to %’s.
app literally doesn’t work..? And you can’t even contact the company for help?
Went downhill fast 1/5
Started driving in November 2020. Pay was great. Was very rare to get anything less than a $10 run. Now in September 2021 with gas at an all time high it’s very rare to get anything over $10, and the $10 is also rare. Door dash isn’t the greatest but it is better.
Garbage app 1/5
Garbage app, the restaurant waited so long that the takeout time was too long. Is this the driver's problem? The app algorithm doesn't work, and users can say they don't get food at will. Even if you hand it to him in person, it's really bad.
Outage king 1/5
By big births
app is constantly experiencing outages and this platform gets worse and worse with every update. It’s not even usable right now.
If your GPS gives wrong directions,call or text the diner! If you get lost, call or text the diner! Communication is key to prompt deliveries and happy diners!
Trash customer service 1/5
They acted like they was going to solve my problem but put me on hold for 25min just to hang up on me. Thanks for outsourcing in India and wasting my time.
They went foreign so I went by by!!!
We can finally see the mileage. 4/5
We can finally see the mileage.
Why have an app that doesn’t work? 1/5
I’ve been watching the screen say verifying photos for over 3 hours. I’ve deleted and reinstalled the app 2x. And guess what? It’s still not working. I can only imagine how well the app works once you can actually start using it. Worthless.
Orders Never Ready 2/5
The restaurants aren’t starting the orders until a driver has been assigned. They sent me an order at 12:57pm and the restaurant confirmed the order at 1pm. Now I have to sit here for 20-30 minutes and wait for the restaurant to cook the food. It’s unacceptable and so time consuming. I end up dropping the orders most of the time. It’s very customer focused without a good enough pay out for drivers. Please change this so drivers can pickup orders once they are actually ready or close to it.
NEEDS TO BE FIX 1/5
If I’m in Brooklyn send me offer from Harlem. If I am on Manhattan, grubhub send me order from Newark. Distance is too far ! I need order near me not from another state! And please don’t offer 5-6$ nobody gonna take it! Don’t send same order twice. Grubhub car is not working always, please fix it. I place the order and I go to restaurant to pay for order but card is not working so I waste time and restaurant lose money and they don’t wanna cook for grubhub anymore. Please fix adjustments!
Thank you Grubhub for the opportunity ♥️ 5/5
By Rudy Alvarez
I think that they should include more languages to the application, mainly Spanish, which is very important since many Hispanics are what benefit the most from this application and their work, It is my humble opinion, thank you very much.
Stop forcing drivers! 1/5
Stop forcing us to turn on ALL notifications and forcing us to give you location permissions to "ALWAYS" tracking!
You don't need to know where we always are!
Endless Loop 1/5
By Prince Puppet
The app’s sign up process just results in an endless loop of verification and re-entering your credentials.
Food should be ready or minutes to bring ready 3/5
Why send me to pickup meals that haven’t even started or need 15 minutes for food to be ready. I see people barely ordering get their meals before the meal that was ordered in advance for the customer.
By Do you swallow
Says i didn't meet the age requirement without asking my age