Garbage company 1/5
Worst company in the world, they pay only 3-4$ for a close distance order.
Driver care 1/5
If possible, I’ll give a 0. Worst delivery company to work for. They do everything not to pay you the minimum rate. Customer service do nothing to resolve driver’s issue. Treat drivers like piece of trash
Shady company 1/5
Just started working for grub hub as a secondary option of something to do when I’m not getting a lot of uber rides; first things I noticed is very low pay comparably to uber, and a lot of things that don’t make sense and shady business practices. You won’t make very much money doing grub hub and it takes the toll on your car
New update issues 2/5
I just got the new update and it either thinks I’m not there and I get the text message saying “Since we haven't been able to reach you for a while, we've changed your delivery status to not taking orders and ended your block. We'll automatically update your schedule and any associated pay.” My app was turned on and set to take orders. The other thing it’s done is log me out while in the middle of a job and not knowing. I figured that out when I got the same message as above.
I would like to have the instant pay option.
2years of service 3/5
By las vegas driver
To begin with you are not your own boss, you get marks against you if you do not take a order. 2nd I believe that at hotels and motels the dinner needs to meet you at the office area, to many he said she said scan happen.
Waste mileage 2/5
The drivers always have to pick up orders far away.
Payment and distance 3/5
By Anthony Bonner
I’ve been a driver for a year and a half and this new system is much worse than the previous one. Originally we were supposed to get assigned orders that were closest to us, but half of my work week I am driving long distances to a pickup. Even with the new mileage pay, it’s hard on my car. Speaking of new pay, it seems to me that the burden of our pay has shifted more to the customers. I’m being paid less by the company for most orders than with the previous system, though admittedly there are a small handful where I get more because I have to wait so long. On top of that, as a driver based in LA County, we have had two county wide minimum wage increases that grubhub has not kept pace with. It’s my opinion that that should be fixed
Illegal practice 1/5
Attention all drivers, Grubhub recently reduced the pay rate for all cities. As independent contractor, Grubhub can’t change any term of our contract without both parties’ consent. We got a big lawsuit on the way.
I love Grubhub!
Better than others 1/5
Stupid change! You was nationwide No 1 food delivery company.right now you just like Doordash!
Sometimes freezes on home screen when too close to restaurant 2/5
So it does this thing at Taco Bell especially where if I accept an order while at Taco Bell, it automatically says ready for pickup and won’t let me access the app. The only way it goes away is if I drive away from Taco Bell.
Displaying problems 1/5
This version has a problem with displaying the current orders. Sometimes they don’t show up and are never where should be while displayed.
Lack of Support 1/5
I agree with the last reviewer this company has very little interest in they drivers. Support is lacking on the simplest level. They’re not even in the hot market like Marin. If there were another delivery service in Vallejo I’d switch in a heartbeat
Payment improvement lie. 1/5
Received email about improving payments which is actually lowering payments back to the $3 - $4s again. Now GrubHub is back to lowest paying delivery company in the industry.
Address/tip missing 1/5
Hey Grubhub, why is it that I can’t see the address of the restaurant or the tip before accepting? Also I keep getting orders that were waiting for an hour max before accepting them, this makes me look bad because you guys keep calling me that I am taking too long when In fact I just accepted the order. Please fix this fast
Still haven’t received my payment from 3 weeks ago 1/5
By we work hard
I don’t recommend using this app 3 weeks has passed and still no payment. Use DoorDash and Uber eats
Can’t sign up 1/5
No more address????? 1/5
Restaurant address no longer displayed before accepting. Does anyone know if this was intentional?
I do not like that I can’t see the address to the restaurant anymore AT ALL . PLEASE PLEASE PLEASE FIX OR CHANGE IT BACK
Update removed important info 3/5
Yesterday’s update removed the address that showed up under the restaurant when we got an offer. This is vital information. Bring it back!
We are “worsen” your Grubhub delivery pay 2/5
By Fahad Shahid
This should be the headline of e-mail.
I can’t understand how they make those worse changes and become just like other stupid delivery apps. I thought they are smart but their driver pay in Detroit/Royal Oak, MI area makes me frustrated. I understand they improve mileage system which I have also suggested before but with these mileage improvement how could they cut off base order pay $3.75 from every delivery!!
They now will pay you for time which means those deliveries are short and where less waiting time in restaurants there you will be earn less money!! You need to go some restaurant like buffalo wild wing or Taco Bell and wait 30 minuets to get enough money for that hours!!
Hilarious decision by Grubhub !! Let’s see how they survive with contest of Uber Eats and doodash.
Horrible Customer Service 1/5
By king of hj
I tried several times to be a driver and had run into an issue where it said to contact support to continue. After 3 emails (because they don’t seem to have a number to call) someone finally replied back. After a few back and forth they told me my phone wasn’t compatible with the app. I have an IPhone XR so how is that possible. I’ve tried asking for more clarification and to assist me further and still after 3 replies again haven’t gotten an answer.
Worst pay ever 1/5
They got the worst pay ever
They’re talking about priority just to send you $3 and $4 orders that’s not really make sense. The driver who canceled get better tips than priority’s driver.
We All know Grubhub exploits their driver but there’s a limit
They don’t even pay our parking ticket when their customers say YOU HAVE TO COME UPSTAIRS YOU’RE GETTING PAY FOR THAT...
Bad buggy app 1/5
Really bad place to work
Removing transparency 1/5
By Chris Dittemore
With the latest update you are unable to see the customer’s tip and when they placed the order further reducing the amount of transparency as Grubhub continues to hide behind the veil that this is an Independent Contractor relationship.
Best on demand delivery platform 5/5
The transparency and open ended approach to dispatching is a much more sensible approach than any of the competitors. My only gripe is the fact that they don’t compensate drivers for restaurant and other non driver cancellations and the market in my city closes for 10 hr 30 min but all and all I’m not mad at Grubhub.
Glitched App 2/5
The app is constantly glitching and when you are selecting hours it’ll freeze which causes you to miss hours for the next week
R.I.P. Grubhub 1/5
By Eric Klausner
Well folks. It’s officially over. With the recent 3.38.1 update, the app now hides the customer address, time order was placed, and customer tip amount until after you hit “got order” “leaving” from the restaurant. This, along with punishing drivers by “throttling” offers when you reject too many orders (even on block) and abusive tactics by Driver Specialists, make this app no longer worth it. Grubhub is now officially Uber Eats.
Took the tip total away 1/5
They are now obfuscating the tips so it’s harder to avoid 0.00 orders which end up costing you the driver money.
Don’t bother 1/5
As of today Grubhub has started hiding what you make on a call until after the food is picked up even worse my first call on the updated app and I find out the customer tipped me more then what I was paid. This is just a change to keep drivers in the dark as to what they’re getting paid and also the removal of delivery/order times so we can no longer make sure the food is fresh or know to update the customer because the order is already 2 hours late. Some will say it’s there to stop cherry picking food orders but in reality drivers can no longer accept long distance orders or if they do it’s at their own risk of having to pay to make the delivery because the person didn’t tip on a ridiculous distance.
I love working for Grubhub! 5/5
I appreciate Grubhub’s guarantee. I love that I can make my own hours and work as much as I want. The app is great and super easy to follow and navigate. It’s easy to contact the restaurant, the customer or Driver Care right through the app if you need to. Way to go Grubhub!
Can’t see when order was placed anymore 1/5
By The Dude Incarnate
Why do you continue taking away features that are vital for doing the job efficiently?
I downloaded the app and started the application, only to be told I already have an application pending. Okay well, it’s an old application from a year ago in a state where I don’t even live anymore, so how do I start over? I submitted a case with support, and waited TWO MONTHS to hear anything back, only to be told Grubhub isn’t recruiting in my city. There is no way they can possibly know that since I was not allowed to choose my new city. So they’re telling me there is no way to clear the application and start over?
Fix your app 1/5
I’m not able to run my driver app anymore unless I’m on WiFi. Grub Hub keeps saying that there’s a data streaming outage for Tmobile/Metro customers when there isn’t. This needs to be fixed if I could rate no stars I would
Fraudulent Company 1/5
Company accused me of fraud. I did 38 deliveries in a row, drove around wasting gas to their hotspots, waiting at restaurant for excessive amounts of time. I will be reporting them to the BBB and may get a lawyer. I will not stand for false allegations when I tried to help this company and its customers.
Incredible for money but horribly inconsistent 1/5
On top of the inconsistency in order locations and timing, Grubhub seems to claim any error of the app is due to outside interference such as one’s own phone carrier instead of simply accepting that their app is having issues.
User friendly but... 4/5
The App is user-friendly. I wish the app allowed drivers to rate the restaurants. There is a screen that pops up quickly and disappears immediately after pressing ‘Leaving’ however it doesn’t stay on the screen long enough to be able to actually use the rate system.
Order Placed time gone 3/5
App runs fairly smooth but a very important feature that now gone: the time that orders are placed. This is very bad for orders that are already late because that app will tell you the order will be ready in 20 minutes (for example) when in actuality the order was ready 30 min before.
Never paid 1/5
I worked for a week and never got paid. That was a month ago. Phone numbers lead to nothing. And I’ve sent 3 emails and received no response.
No help 1/5
I have been trying to fill out an application to be a driver, only to be told at the end of the application process to contact their delivery partners email address. I have sent several emails over the last few days and have gotten no response from GrubHub. Looking for another way to contact them. Can anyone help
Worst company ever 1/5
This people treat thier drivers like garbage
Hard to change bank account. 1/5
Every other platform have option to change bank account by using simply the app, except Grubhub.
App never shows anything 2/5
App never shows anything on the schedule being available
Terrible driver support 2/5
It’s great when things just run smoothly like expected but don’t expect much help from driver support. It takes them weeks to acknowledge your request if they acknowledge it at all.
Worst company worst app 1/5
Title of review says it all. This company will treat you like garbage. They HATE their drivers.
By the way grubhub it’s pretty obvious that you all wrote the only five star review yourselves. No one has driven for this company would ever give this app five stars.
Also the ceo is a giant hypocrite who tried to fire people for voting for trump but will do business with the raging homophobic bigots at Chik-Fil-A.
App crashes every other time 3/5
App crashes every other time is annoying because I need to accept orders and it wouldn’t let me.
There’s no way to see how far you’re driving for an order like DoorDash does!! It is frustrating always having to estimate how far I will be driving based on a simple map.
Please make an improvement to this!!! It’s ridiculous and As a driver, we should be informed how far we will be driving for certain orders to see if it is worth it or not.
Won’t let me sign up 1/5
I’ve been trying to sign up to be a driver and it keeps saying my account doesn’t exist and then sends me to an email which has yet to reply and the customer care number just sends me to the email. Guess they don’t need drivers. Very disappointed.