Crappy app 1/5
Unsafe for driving!
Waste of time! 1/5
I made more money selling my body to joe Biden for min wage!
Acceptance rate 2/5
I really like this app but i do have an issue with getting orders before i have finished my current order and i want to stop after the current order so i just let them go wwithour accepting them. I dont think that drivers should get punished for wanting to stop after an irder especially when my block is up. Ive been bumped down to partner after being at pro. Thats not right!
Don’t care about driver. 1/5
Grubhub comapny din’t care about driver. Company only cares about customer or himself. I went to resturant to pick up order the owner told me it will take 15 to 20 mints. But after 30 mints when i asked where is the order he said it will take more 20 mints, i said but you told me order will be ready in 15 to 20 mints. I waited more 20 mints but the order not ready yet and when i asked tje owner anout order he said cancel the order some other driver will pick up isaid you have to tell me early and now you are telling me cancel the order, he refuse me to give the order and called the grubhub and complained anout me. I also called the grubhub and told all the situation instead of listening me grubhub listened the resturant owner and cancel the order and i got only $1 for waiting one hour.
It’s okay 3/5
What I don’t like is you can’t tell where you are going to deliver after you except the food. And sometimes it can be 15 minutes away and then it’s not worth the gas and time. But I must say the extra money does help
Horrible pay 1/5
If you can't give offers that pay better than .50 cents mile, then I can't drive for you anymore. The distance for delivery is beyond ridiculous now. Whatever you changed to give more offers sure that worked, but you also made it so far it's not worth it. 25 miles through rush hour traffic from one side of the region all the way to the other just to make the pickup, then another 6 Mike's to make the drop off and only a $12 offer? That run would take almost 2 hours, how is that worth it? I have gas, car payment, car insurance, maintenance, & I'm not even getting offered half what an owner operator truck driver makes. I'm not working for peanuts and I'm sure a lot of other drivers feel the same. Gas is expensive. Parts that break on the car are beyond expensive, and I'm not even getting offers that cover my time. I'm driving for someone else.
order and pay 3/5
Only reason it’s not 5 is bc it’ll tell me just to pay for the food and I have to order it, it’d be much easier if it just told me so I didn’t waste time asking them about the order
Started off good but then steadily declines 1/5
By grub hub driver
At first you get plenty of good orders and things run smooth. After about a month they have you driving late tiny orders all over town. App has problems regularly. Get sent to restaurants that are closed. You get messages that you can’t read because you are driving and the text is too small and no way to see what the message said. Drive across town to pick up a tiny order and then drive across to deliver it only to have it canceled because the customer puts the wrong address and so you lose a lot of time and money. It’s a pretty bad company probably hanging by a thread or just too greedy to improve anything. As far as any business goes this one is lower tier.
I feel like the app is very scattered. Love the orders snd customers I serve have been pleasant, however the soo could use much clean up and simplicity. It isn’t the cleanest layout of a platform
They will accuse you of fraud for customers false reporting order not delivered for free food 1/5
I worked part time for Grubhub doing just a couple of deliveries a month just to keep my status active. But I just got an email from them saying that my account had been suspended because of fraud (with no evidence). This could well be from my last delivery few days ago. A customer had to wait too long for his food because the other drivers were not picking up the food because he apparently tipped just $1.75 (which I only saw after I picked up the order) for food worth well over $50 and for driving at least 15 minutes to deliver. As soon as i picked up the food I got a text message from him complaining how long he had to wait ( which is not my fault but I picked up the order as soon as it was sent to me). I delivered the order and the customer took the food in and reported the order was not delivered just to get the refund and the free food. I make a good living with good income from other sources and I wouldn’t steal food even though I go hungry. To be accused of fraud for working faithfully is the slap in the face. I don’t recommend anyone to work for GrubHub for how they treat their drivers.
GH treats drivers terribly 1/5
Phone worked fine yesterday morning up until it was slow and then suddenly they claim they can’t locate me. Kicked me off block thereby shorting me the 10 hours needed for the bonus. How convenient!! This morning suddenly my location works again. Do they think people are idiots? They shorted my block time I put in and yet I have a delivery time stamped as delivered 20 minutes after they say I could not be located. Karma will come for you cheats. You still never sent me the correct 1099! I have the name and ss# of someone else... emailed and GH has yet to get back to me. Terrible company!!
Excessive Location Tracking 1/5
By Maryann I.
This app requires 24/7 precise location tracking to even use it. This is excessive and unnecessary. Nome of the other courier apps require this because it’s not needed. You can’t just close the app when finished driving. You must turn off location each time or it will drain your battery and continue collecting your location.
I also hate the push notifications while driving. This is dangerous and distracting. They even put a countdown timer to force you to interact with the app even while driving, which shows a reckless disregard for driver safety. Lawsuit waiting to happen!
Needs improvement 3/5
- total miles button would be very helpful when the order’s offer
- why unavailable button is inside, just a on/off button would be helpful
- make it simple.
Get me my tax documents 1/5
I’ve called 12 times and emailed 14 trying to get my tax documents from you guys. The 1099 email has never gotten me one response. You also told me the tax department at grubhub doesn’t have a phone number for me to call which isn’t even possible. This should not be taking me over 3 months now without any resolution
Customer service and app need work 2/5
1. The app is light years behind Doordash. Do NOT send me an order when I am 3 miles away from the restaurant with a 30 min later pick up time. I am in this to make money, not sit outside in my car writing reviews. 2. Customer service is horrible. When I do need help, I find out I’m like 50th in queue. Cmon. Then the agents are not helpful at all. Get your [email protected]
together grubhub, or get out of the delivery game.
Right to assemble and express work place abuses. Class action lawsuit against grubhub is needed. 1/5
To start, there are problems with the app not notifying you when orders come in. Second, the app tracks your gps location everywhere in the background, even when the app is not on. I presume they are probably making money from this data like selling your info to the police departments during BLM protests or any other protests to identify protesters. If you are a driver for another company they are more than likely using your data to track their competitors flow of business and customer base by recording your gps movements. I realized this was a possibility earlier on and limited Grubhub’s access to my gps location to only allowing full access when I was using the app, preventing any possible unethical gathering of my information and their competitors customer base information, which they could use in various ways, including targeted marketing. The app won’t even work without giving full “always on precise location access” to run in the background forcing me to toggle on and off permissions just to run the app, which is a big red flag. My recommendation is to DELETE the Grubhub app ASAP. Also, if you are deciding on becoming a driver for Grubhub, I would rethink that decision. A few weeks ago my account was suspended for no reason. For weeks I did not receive any detailed response to my emails asking an explanation for the temporary suspension. Just a link to a form to contact their driver care specialist. After several times trying to get an answer by phone and by email, I was finally able to get a response by phone through Grubhub customer support where I inquired about the suspension. I was told that there was a fraud note listed on my account, and that a diner/customer reported that they didn’t receive their food. I have delivered thousands of orders with other companies with no problems and I have a positive rating of 100% delivery with those other competitors. I wouldn’t risk losing my account for a simple food order. They said they would investigate and everything should be fine. Well weeks later they said they reactivated my account in which they stated in an email I received from Pedro M.;
Thank you for reaching out.
We paused your account for a short period of time. We appreciate your patience.
We have reactivated your account.
Please be aware that if this activity continues, it may affect your ability to continue to partner with us.
Yet my account is still not activated and I still did nothing wrong to deserve any of this. So, in dealing with Grubhub it is just not worth going through the stress of being falsely accused of doing something wrong. My recommendation is to stick with driving for another company and stay far away from Grubhub. I am so glad I didn’t sacrifice too much time and potentially mess up my working relationship with their competitors, just for GrubHub. It is best just to delete the app ASAP to safeguard your privacy, and save yourself time and the headache of dealing with them, as their driver specialists are obviously not trained enough to realize their unethical practices when dealing with drivers. You don’t even need a bachelors degree to become a driver specialist. So without proper training that says a lot for the company’s decision making processes. If the app is on your device I would delete it immediately, because they are potentially using your gps data and other forms of data in the background, as my apple device warned me with a notification that the Grubhub app was constantly tracking my location. If a company is mistreating it’s drivers with unwarranted suspensions, unethical and unfounded accusations and discrimination practices, people have an obligation to speak out to protect others. What is warranted is a class action lawsuit against Grubhub for discrimination and false accusations leading to deformation and other damages against drivers. The more that people post complaints, the better the chances that Grubhub will lose business for being shady. Also, if you know any restaurant owners, my recommendation is to tell them how Grubhub is treating their drivers in an effort to convince them to stop using Grubhub until they improve morally and ethically how they treat drivers/human beings. Please tell your friends and family to stop using Grubhub to help push the message of fair treatment. To finalize, since Grubhub likes to toss around false accusations, I have a theory of my own; In my opinion, Grubhub may be potentially perpetuating a scam by temporarily taking on new drivers in order to receive government subsidies and/or tax incentives offered to companies per worker during COVID relief efforts, with the sole intention of getting rid of those unsuspecting and innocent drivers shortly after. As once Grubhub receives any possible financial government subsidies/tax incentives, they may be falsely accusing and removing drivers who satisfied that government financial incentive. A potential scam/ FRAUD that could possibly be costing the taxpayers millions. Grubhub needs to be investigated for FRAUD to make sure this is not the case, and if it is the case that this FRAUD does not continue and that they are severally penalized with high fines. Ensuring that the drivers who have been effected emotionally and financially during these tragic times, are made whole again. If anyone is reading my take on what has happened to me and others in this interesting review, please spread the word to those who can help. Send a message to your congressman. Thanks!
Have been waiting months for approval 1/5
I live in a super busy market so I’m sure they could use drivers. Not sure why I am still waiting ready to start earning
Grubhub gotta go! 1/5
By smokey the J 🔥
This is a horrible app! It’s dog awful. I’ve had 7 iPhones in my life and this is literally the first time I take the time out of my day to rate an app. Im not even joking. This app gave me motivation to write my first review. This app shouldn’t t even exist. They have the worst support team imaginable. Im happy doordash is doing so much better than Scrubhub.
Wrong 1099 1/5
By Anand Pasunoori
The service with drivers is worst and never care about thier issues, stupid business model
This is garbage 1/5
By shark comit
I work for Grubhub and this app has screwed me over more than once I have 3-full survive and 5G data most of the time and grub hub says I’m not in my region or I’m not there or they can’t find me on gps when I’m on the middle of town inside the reason
Message center is working mostly 3/5
Finally seeing messages.
Although I get a notification about bonuses and swipe to open it and the app opens but the message was lost and not in messages.
Keep going you’ll get it soon.
idiot system 1/5
By Doordash read this
the worst app with their stupid system !!! sending order to driver when the custoner just barely place in the order
They should show us how much the customers are tipping before we accept the offer because I drove 25 miles for a customer and then find out she didn’t tip me at all
Work efficiency is too slow. 1/5
When you want to become one of them, you must remember that their salary is not very high, and the tax return is also very slow. Up to now I have not received 1099, which is terrible.
Suspended my account over their error 1/5
By The Knife
I worked in the Waynesville NC region for about a year, when the day after Christmas I had to report several restaurants as closed, as they had closed for the holiday weekend. I went through the correct protocol in reporting the restaurants as closed (Grubhub requires you take a photo of the “closed” sign on the door). The following Monday I received a computer generated email from Grubhub stating my account was suspended due to a “large volume” of refunded orders. They gave not a single detail, yet accused me of “negligence and unprofessional behavior,” which is a laugh since I was the only Premier driver in the region. I was locked out of my account and all my blocks were taken away. Four hours later I received another email stating they had made an error (they realized the restaurants I reported as closed were indeed closed) and that my account was reactivated. However, they released all my blocks to other drivers in the region, and I was only able to recover a few. I decided to quit Grubhub and reactivated my account with another delivery company who actually has their act together. So basically I was punished for their mistake and their negligence, while being initially accused of the same. What a joke.
I would like to see hotspots in real time
Most corrupt company to work for!! 1/5
I worked for them for almost a year and quickly became a premier driver for them at first it wasn’t too bad except for there horrible app it’s very unreliable and tends to have quite of few bugs that can really mess with your deliveries I even thought it was my phone so I bought the newest iPhone but even after there was a few times the app crashed mid delivery and I had to call support to try an finish the delivery which support also is terrible to deal with an often times will just tell you to take the loss an just take the food back to the restaurant. I eventually quit do to realizing how corrupt the company i had 1 slow day during my schedule with only 1 delivery because it was a holiday and they had the nerve to accuse me of somehow manipulating GRUBHUBS app to get less deliveries for that day and restricted me from making any more schedules permanently. When I contacted support they handled it very poorly took them over a month to respond and they couldn't provide me any evidence or even explain how it is they came about this ridiculous idea that they accused me of. I truly believe this company is corrupt after finding out this happens quite often to people that work for there company i realized if grubhub is ever forced to pay you hourly because of slow deliveries expect the same thing to happen to you!
Work for other apps and earn more per hour 1/5
By fix your crap
I thought grub hub was the company to work for in making $20+ an hour, but it’s not the case. Uber eats and post mates are way better in the way they operate and handle their drivers. Postmates doesn’t even have the rating system cause they know how customers can be. My account was put on suspension for fraud and I wasn’t given an explanation or evidence after a week of emailing and trying to get an answer. They put my life and earning on pause without a care or communication. I’ve been doing the independent gig thing for over 4 years now, so I’m no newbie to this. I’m pulling in what I was making on grub hub for 7+ hours of work in 4. Do yourself a favor and steer clear from this company, it’ll save you the stress. Plus the scheduling hours thing is just something to keep you stuck in an employee mindstate. Be a boss and go with the others.
By Jarabacoa 😛
Drove for 2 years 1/5
By crystal Buenrostro FB
hello I drove for grubhub for 2 years and recently this March of 2021 after working a couple nights and not cashing out my account was suspended supposedly for committing fraud when I never did in any way. I can’t get my money nor can I open the app anymore. Every time I reach out I get the automated message but I have not gotten a response from them in about a week already. I called driver care and they say they can’t provide information. I have to submit a request but I have already submitted several requests and I have not gotten a response from them. Does anyone know what I can do??
Poor management 2/5
Accusing drivers of fraud without any proof. When it’s slow and you don’t make enough deliveries to cover the minimum hours garenti, they’ll assume it’s a fraud. Exemple: you schedule yourself to work for 8 hours, which is $80 , the $10 is the minimum hourly garenti, if you make less than $80 in 8 hours, they will assume it’s a fraud without any strong evidence and your blocks will be restricted, you can still work, but no more minimum hours garenti. This is absolutely wrong.
Tipping For California 1/5
Seriously guys, is this a joke? In California, every employee who works at the restaurant makes the local wages + 100% of the tips.
After prop 22 kicked in, you have changed the tipping system and misguiding customers that we are making more than enough now to not to be tipped? Your guidelines are discouraging customers from thinking not to tip, that also means that GrubHub has never paid their drivers the rightful amount (only California law is making them do it)
You should be ashamed, even tho after spending millions by DoorDash and Uber they haven’t changed their tipping system.
Full of s 1/5
By tah mood
They want you to go to the restaurant as soon as possible or they will send you text messages but they wont pay you for the wait time if the food is not ready.applebees here takes 40 mins for the order so drivers are screwed
Show the mileage please 2/5
I alternate between delivery apps depending on where I’m at and when I’m doing grubhub it sometimes kills my gas tank because they are the only app that refuse to show the mileage. They are definitely the best paying delivery app and that’s the only reason I didn’t give it a one star rating.
Pretty good deal for students 5/5
It’s a good part time gig to make some bucks. You have to learn the best times to make the most for your time, but I come away even from slow days making more than my retail min wage job. Great for students. Haven’t had to contact support yet, but 100 orders in I haven’t had many issue. Things may differ by region, but update NY seems to have a fairly good system in place.
Regions are HUGE and it’s not good for a contractor. 3/5
Years ago now I guess they made regions so much larger so you can be brought all over the place and you’ll lose your status if you reject orders that are too far or etc. they don’t care if it’s because of issues with life, car, health, if you don’t take the orders they take away your scheduling which is the only way to earn. Just stick with DoorDash and Uber who aren’t that great but they actually let you reject orders like humans need to when being a CONTRACTOR. I’d rather be able to reject orders and keep schedule than earn 10/hr or take orders that are 15 miles and 45 min wait. They need a lot of change.
Accused me of fraud w/no evidence or explanation! 1/5
I’ve always been on time and never missed a shift. Then on two days where I was scheduled to work I didn’t get any orders. Next thing you know I get an email saying I committed fraud and I’m no longer allowed to sign up for shifts and if I signed up for any shifts they were going to cancelled. No explanation, no evidence, no answer from corporate. That’s bad business.
App needs work 2/5
While using app and of course while I’m working the app mutes the volume. I don’t physically hold my phone and this causes me to miss offers for deliveries. This is very concerning. Contacted driver care and only recourse I am told is to reboot my device which I have done many times. This needs to be addressed. I’ve made contact with Grubhub regarding this issue yet nothing seems to have been done about it. My phone is newer it’s iPhone SE second gen so..
Customer faking non delivery complaints 3/5
Customer call and say their order wasn’t delivered all the time when it was A simple fix to this would be to require a photo be snapped of the food on their door step before the delivery can be completed, or require the customer to provide a 4 digit pin to the driver before they can drop the food off to them. Come on guys be smart.
Please, make sure you pay zero attention to the promise of a guaranteed minimum hourly wage, should you have a slow block. I would suggest ending your scheduled block if orders are not coming in. Failure to do so will result in you being accused of trying to commit fraud, a restriction placed on your account which entails the loss of access to scheduling. Make GH a side “ gig,” and not a full-time job.
Waste of time Door Dash is better 1/5
By Lonestar junior
What a waste of time. I always show up for my scheduled block, I have excellent customer service, no drops and I struggle to make over $50 on a 5 or 6 hour work schedule on Friday and Saturday night. First few weeks I made great money then all of a sudden, my income dropped and I’m better off staying home. I’ve taken every pickup and I still struggle, I’ve also rejected and accepted and still the same outcome. Very inconsistent $$ and with all expenses said and done, you make less than minimum wage. Customer service is horrible, hard to get ahold of anyone if there’s a problem, very long waits at restaurants without compensation. The rating system is very unfair and a lot of the pickups are far away and the pay barely covers the gas and time. Very disappointed. Definitely wouldn’t recommend to anyone trying to make a living and pay their bills. Just not worth the effort. I dropped all my blocks and I’m moving on to a different company.
Cant schedule anymore 2/5
I drive for Grubhub but, after moving regions I delivered 2 nights. Second night I sat at the mall where there are several restaurants and didn’t get 1 order. Next day I received an email saying that I abused the system. It’s been a year and a half and I still cant schedule myself and nobody will reply to the driver emails.
Idk why there’s so many bad reviews on here but the app does need some updates but overall great app way better then DoorDash worked for them for 2 years and will never go back made more than twice as much money on here and make an average of around $1,400 a week so I ain’t complaining
Limited Schedule Without Reason 2/5
By Esbys Zorce
If yooin slow area please don’t take block you will be locked out because they will say you are a fraud 😡, even when you are in the area during your time. Is ridiculous!!!
I like it! 5/5
By -Allison Justin he
Sometimes painfully annoying but worth it 🙄☺️
App is still trash 1/5
Even after all the updates, it still has bugs and now current orders just disappear for a while for no reason . Developers should be embarrassed.
I like it 5/5
By boner bot
The only problem I’ve had with GrubHub is, I paid $25 for the upgraded insulated bags that I never received. Other than that, it’s been a quick easy way to earn money. Never had any issues with the app. Instant cash out is a great option.
By Sara Michelle
Here it is, March 12th and GrubHub still hasn’t sent me my 1099 to file my taxes. I’ve emailed countless times, tried to talk to someone over the phone, via social media. Support is completely useless.
One of the best 5/5
By Lane us
Its one of the best delivery apps out there. Pay is good. The more you deliver the faster and easier things get too