Very bad 1/5
By Jesus its God!
This application does not accept drivers with any type of accident, my insurance, my car and they complain 😂😂😂
trash app 1/5
By Not Bethesda studios
its total garbage
Awesome sauce 5/5
By Grnboy00
Love Grubhub whoop whoop 🙌
A real review, be careful 1/5
By Ljallday83
Apple will probably delete this because it’s an actual real review. App Store ratings are a joke. Anyone doing every single delivery request has no common sense. Why would anyone risk getting in a car accident, wasting gas money, time, damage and wear on their car for deliveries that don’t make money? Only people with no common sense do that. This company has the worst customer support I’ve ever had to deal with. They don’t care about drivers at all, so be careful. Update. There have been more and more error with this app lately and grub hub just doesn’t care. Customer support is completely useless and they are never able to fix any problems.
The most passive aggressive app I’ve ever used 2/5
By nicknamenottaken2234
I’ve been a gig worker for years off and on and this is without a doubt the most passive aggressive app I’ve ever used. If you miss an order or are away from your phone the notifications will talk to you like a depressed mid level manager on a power trip. If you personified the boss from Office Space and gave him a divorce and a pay cut and force him to buy Cobra it would be this app.
Wonderful 5/5
By jazzyandthenorthstar
When orders are available
BUGS BUGS BUGS 1/5
By DLo__
I’ll be picking up one order and then the system flags the second order as a penalty because I was waiting for the restaurant to finish the first order when it’s out of my control, also now they changed the metrics to be a premier driver and they made it practically impossible to make it to an order on time, I get an order, accept it, the gps will say 12 minutes ETA and grub hub wants you to make it in ten or it hurts your percentages? How am I supposed to keep up my ratings with such a buggy system!!!
Gruby 5/5
By Gruberting
i appreciate Grubhub a lot. thanks for the opportunity.
The best 5/5
By Guest97efc34c000
Grubhub is the best app for food deliverie
People love it 5/5
By Chris.Reis
I’ve heard this one be better than DoorDash also heard this one doesn’t give drivers as many violations as DoorDash. I’ve heard at this one operate very good in iOS software people are making $1000 a month with this app.
I recommend you try it!
Low pay 1/5
By j93delivery
I’ve been driving for a lot of hours and miles and even staying around hot zones and been averaging like 10$ an hour
Broken rating system 2/5
By Wissamdaddy
BRING BACK THE OLD RATING SYSTEM
The app is broken and makes the job harder than it should. Bring back the old driving rating
Ok, doordash is easier tho 4/5
By Katelyn22 Katelyn
Some restaurants are marked in the wrong area. Also orders are sometimes available far before they’ve been made. If u decline any of these offers it affects ur score.
Terrible customer service and even worse app 1/5
By flimflambimbam
Got on one day and the app wasn’t letting me sign in. Checked to see if my account was active and it was but I wasn’t able to connect. I reached out to customer service and they were absolutely no help. I had logged in before and it was working fine, even completed a delivery but suddenly I was unable to login. Doordash and uber eats have much better support teams and I’ve never had issues with them so I guess I’ll just stay there
Difficult navigation at times 3/5
By Court1187
The Google Maps navigation is inaccurate and unclear at times. It’s also not super user friendly that the GPS doesn’t always get me to the right place and I then have to call customers. The confusion caused me to be unable to accept a few orders due to being in the process of identifying correct drop off locations.
Deactivated due to low acceptance 1/5
By Axe 233
All the orders would go too far for low pay and after a year I was deactivated and not given a W2 and account closed horrible company
Opportunity 5/5
By __-A_Z_U_L-__
Gruhhud is one of the best app ever to have it.
The opportunity gave me as a Driver is a guaranty for our community to make money on our free time. Thanks.
Grubhub isn’t worth it 1/5
By Love to hear songs
They say u take 100% of yours tips but that is not true, let me give you an example i have done a 14 miles delivery worth 14$ , it had 8$ in tips so imagine driving 14 miles to the costumers house and getting paid 6$ for 14 miles man go f yourself for that kind of pay scale. Grubhub is here to scam you they pay u correctly only when there is no tip by the costumer otherwise they eat alot of yours tips and say that u take 100% of tips they need to go back to how they were in 2015 and 2016
Treated poorly as a grub hub driver from grub hub 1/5
By Jayj328
Dont work with grub hub they treat their drivers poorly. I am currently “working” for grubhub while I write this review. I am sitting at a restaurant right now, the employee told me that the order I am to pick up is going to be over 20 minutes before it is ready. I called grubhub driver support to help me pass this order on to another driver in 15 minutes to keep me on the road and better help grubhub customers but the driver, so called, “support” is a third party telecommunication group in India. They have no motivation to help the drivers instead they are to mitigate issues and silence the drivers when they have concerns. I was told that they will not pass the order on that instead i am to wait, meanwhile i have had to accept a second order that was pushed on to me because if I decline it my driver acceptance rate will decline. Its a terrible service for me as a driver and for any customer looking to receive hot and fresh food.
Don’t Waste Your Time 1/5
By HawkDawg77
GrubHub is the worst of the delivery apps. They frequently send you to restaurants before the orders are confirmed by the restaurants. This angers the restaurants and they will let you know. GrubHub also often had issues with their cash out, delaying the payout. Additionally, they will regularly send you well outside your delivery area and penalize you if you decline to take an order 15+ miles outside your delivery area.
hi 5/5
By car truck dope
great company
Good App 5/5
By Harlow John
Works Great.
Need to know distance of customers before accepting orders 3/5
By yogkuvxwb
Been driving for Grubhub, I hate knowing after you pick up an order only to know, you have to drive across town. They should make to where you can view how far the customer is. You might be closed to the restaurant they are ordering but after pickup, you have to drive across town to deliver 😡. Please fix that.
Its like selling trees 5/5
By JuiceNoPac
If you need a quick buck or simply want to go pay for your night out on the town hop on grubhub knockout a few deliveries before you go grocery shopping, right before the gym, or maybe you want a quick bite to eat and your budgeting, so you hop on grubhub do an order net more than enough to pay for your meal and a little bit if gas. Itsa convient way to legally make money on the fly when you need it. Need $100 before the days over grubhub can help you do that. And the cashouts are instant to whatever account of your choosing… I should be getting paid for this review
Grubby! Lol 5/5
By 08'MO
Love this app, can’t complain with this app as a delivery driver it’s a great gig! Pays better than door dash for sure. It could be better with app scheduling but I understand there’s a point in that where you have to reach a certain limit of deliveries or I believe it’s a certain percentage y till you can have priority? I’m confused cause I am barely able to get schedule a block.
Overall it pays well when I’m (Available)!
An incorrect location can make it or break it 4/5
By Shabie77
First day, pretty good
Lacking behind features 2/5
By CristianDZCF
The app is slow and lacks many features that the other apps in this category have. The biggest of them all is the lack of in-app navigation. I lost count of how many times I went to the wrong place because the "copy-paste" function the app is using to transfer the address of the restaurant or of the client to the map app is not working properly. You have to get used not to trust it and double check every time that you are heading in the right direction. It's frustrating and inefficient.
Still waiting 2/5
By I’m wasting time with you
I’ve been on the cusp of being actually hired for about 7-8 months. You folks just keep sending me emails that yes I take my time to read. Then u say you’ll get back to me when an opening occurs. Why not give me a try ? Instead of useless emails keeping me on the hook.
Good 5/5
By Yo +++
Good
Navigation 1/5
By aaronhjr
Need google map’s option APPLE MAPS GIVES WRONF DIRECTIONS AND TRIES TO SEND ME IN DARK ALLEYS
Eficiente 5/5
By bach1010
Es leal al compromiso de trabajo e identidad con la corporación
Taking advantage of us 1/5
By live me b
Wen you offer bonus but don’t pay extra like Uber and door dash is the same thing as (no bonus)GH is taking advantage of the drivers Thts y I don’t care about GH no more (try a better app and you see for your self
Waitlist 🤣 1/5
By bad reviewer..
Nope..
doesn’t work 1/5
By Tralion
demands i enable precise location but it already is so i can’t use the app
A few things that need to be fixed 1/5
By kayyrose22
1.) THERE NEEDS TO BE AN OPTION TO PAUSE AFTER A CURRENT DELIVERY!!!
I am absolutely tired of not being able to take my 10 minute rest because I am being spammed with offers. I should not have to take a hit to my acceptance rate or suffer through many deliveries until I get the option to pause.
2.) Acceptance rate should not drop if “declining” an order was a technical issue with the app. Why should this effect our Grubhub contribution pay?
3.) Acceptance rate should not be for the whole day. It should be for a set block. It’s kind of annoying when I have multiple blocks in a day and I lose out on the contribution pay for a block just because an order got “declined” in a previous block. 99% of the time it’s a glitch with the app.
4.) we should have the option to block customers upon request. There is a customer here who orders 15 miles out of town MULTIPLE times a day without tipping. I should not have an ultimatum in taking her terrible orders or taking a hit with rate or pay for the day.
There is a reason why Doordash is the number one delivery app. Please fix these issues along with not having to deliver 15 miles out of our delivery zones. Delivery’s should be limited to with in our zone ONLY.
Buggy mess 1/5
By Eewestlund
Developer needs to address issue where opening the app starts a loop of opening upcoming missions where you’ll have to close out of 30+ instances of the current/upcoming missions screen before switching to tasks or scheduling. I won’t change my review until that’s fixed.
Doesn’t work properly 1/5
By Svkozak
I can not even sign in on my iPhone 12 pro max, 60gb free, only one app opened
Trash app and site 1/5
By Majestay
They sent me an invitation to apply to be a driver. I apply. I get cleared. Then they say no “openings” in my area. I live in a city. A big city at that. DoorDash and UberEats pop out here like crazy. No biggie. I just go with them. Then Grubhub, probably monitoring the activity I do with DoorDash, Instacart and UberEats, sends me another invitation to get off waitlist. Only to not let me in my account and want me to send them extra forms and stuff to get into my account to get off the wait list. Um. No. Way too much of a headache for nothing. I’ll stick to what I have plus people don’t even use Grubhub like that anyway because of the fees. So I’m good. Glad to delete this trash off my phone and email.
Very slow, 1 notifications in 2 hours in organge area. 1/5
By El_supergavilan
Very slow, supposed to be in organge area is very bussy buy nothing, I received 1 notifications in 2 hours. So I don’t know what happened. Always I do my best to do the job.
Red spot 2/5
By KB49426
Going to the red spot doesn’t always produce a lot of offers. I have set for nearly in half an hour before the red is moved and I have gotten maybe one offer.
Better than other app 5/5
By Driver991122334455
You can make money by this app more than other app.
Dont use it! 1/5
By Raven B 1993
Will send you 15mi orders for $5, and if you don’t accept low ball orders you’ll get deactivated. We are 1099 contractors not your W-2 employees.
Lack of care for the drivers 3/5
By Daddyrunner1
I am a current driver, only been driving for 3 weeks and so far up until last week everything was great. My biggest issue with this app is the fact that the drivers have absolutely no way of turning down an order without being penalized for it. None! My block times end I want to go home but yet before I can get my last order delivered I end up having 1, 2 sometimes 3
Even 4 orders come through in a matter of seconds that I have to reject in order to be able to change my status to unavailable and every single one of those rejects are counted against my driver program status. Last week I was in the top status, this week because of those orders I had to reject so I could go home alone I have been demoted. I’ve never worked for a company that penalizes there drivers for wanting to go off the clock especially since I am my own boss. I need to be able to tell you this is my last order , do not send me another one because I’m unavailable. My reasons for going off the clock are my own. I could be having car troubles and need to go fix it, I could be sleepy and need to go take a nap. It doesn’t matter. Fix this. Please!
More blocks would be great 4/5
By WhiskLuck
Allow more blocks. Other than that, I like GH.
Time 4/5
By sir.21
Sometimes travel is effected by traffic and drivers are stuck in an area for a couple of minutes and grub hub will take the order away while the driver is in route. Unfair because of the traffic. But other than that, as long as you complete orders the app works fine.
Also, if you’re doing a delivery and they offer you another pick up (delivery) but the offer is low and your decline it, they add the order you’re currently delivering as a decline and it effects your acceptance rating which isn’t cool.
You’re acceptance rate helps you book blocks earlier than later. If you’re a partner, the only time you get is on Saturday’s @ 10:30 am to choose blocks and the only ones left are Fridays and weekends from 5 to midnight, if you’re lucky.
Be cautious of your acceptance rates and blocks/time. It really effects your chances of getting good blocks.
Try your best to complete all orders offered and don’t cancel any blocks. It will help. AND LOOK ST YOUR PARTNER LEVELS
Grubhub Driver App a hit or miss 1/5
By Vaiodill
As a Grubhub delivery driver, I wanted to share my experience with the app and the recent changes that have been implemented. Unfortunately, I must say that the Grubhub delivery driver app is in a horrible state.
The computer system that assigns orders to drivers is malfunctioning and removing orders that are assigned to drivers without any notice. Also that other drivers can end up with the same order that was originally assigned to you. Or the system gives you two orders and while you’re waiting for your first order to be ready, it will tell you that you’re not at your second location and need to arrive there soon or you’ll have the order reassigned and you’ll be penalized. Even calling Grubhub Driver care will not help you one bit, since they let the system dictate everything. Just stick to one order at a time to avoid any trouble and acceptance rate being affected.
Despite numerous reports from drivers experiencing this issue, Grubhub has not been able to fix this error. It's frustrating and unfair for drivers who rely on the platform to make a living.
In addition to this, Grubhub's recent changes are forcing drivers to take low-paying orders to maintain a high acceptance rate. This means that drivers are now required to accept orders that are as low as $7 for a 20-mile delivery. These orders are unprofitable and not worth the time and effort for drivers.
As a result, many drivers are rejecting these orders, which then impacts their acceptance rate and makes it difficult for them to receive new orders for hours. This cycle continues, and it's clear that Grubhub doesn't care about the drivers anymore.
They block or close accounts without giving explanations or with very confusing explanations. 1/5
By carlosangel7
Cancellation policies do not make any sense, they try to explain and do not make anything clear. Customer service is of very poor quality and does not provide any security.
Pay not good 1/5
By naughtttyyB
They will send you over 40 minutes away for only $14. not worth the gas and miles
don't bother if you need your money asap 1/5
By tobimari3
if you don't have a major bank like Chase, you cannot cash out instantly. You have to verify your bank account which has taken me weeks due to customer service failing to reply, constantly following up with them and being asked to provide more and more "proof" of my bank account. and once its verified ( after a 3 DAY HOLD ) then you can cash out your money. but its not "instant" it still takes 2-3 days to hit your account. all that effort i put in only to have to wait a week anyways is insane. doordash and other alternatives you can access your money immediately after earning it, but not grubhub.
