WILL NEVER USE GRUBHUB AGAIN 1/5
I have used this service in the past multiple times because I believe in using smaller services as much as possible. After this experience I will never use them again. I have been waiting for over an hour for an order from taco Bell, which is less then 10 minutes from my home. Yes I could of driven there myself but I was with my Fiancé who loves taco Bell, I had planned flowers and music to show up at the same time as this company told me our food wood show up. I now have 3 emails telling me how long my food will take to get here. I am more then happy to show anyone that wants to see how badly this company will actually stick to a time line they set for food delivery. I will never use this company again. DO NO TRUST THEM.
Love it 5/5
Cheaper prices, faster delivery, more options, etc. Will be using as primary food delivery service .
Location Option 5/5
It’s nice to be able to change the location of the restaurant when you place a delivery order if the one closest to you is closed or out of product!
It works 4/5
By Lord Cunningham
Easy way to order food
Easy to use app. Promo codes a plus ***
Horrible experience will never use again 1/5
Order breakfast for the next day the night before. After an hour late the app said it had been delivered. I searched for 20 mins trying to find it and it was nowhere to be found.
Don’t waste your time or money. DoorDash is so much more reliable.
By movie buff NY
Great Place 5/5
The food is amazing
Love the perks of using grub hub 5/5
By godbody garvey
So great these guys aren't gouging like Uber
Great when it works 2/5
By DJM artist
Unreliable. Constantly dealing with late orders, incomplete orders, incorrect orders. Over-promises and under-delivers, no pun intended.
Not So Free Free Delivery 2/5
after signing up for delivery via Grubhub plus, it STILL cost ten dollars to deliver a meal for two from a restaurant 1.3 miles away. Give me a break.
Missing items 1/5
By bruh stoppp ihate it
I only ordered 3 stuff and I’m missing one out of my order. How do u miss 1 item out of the 3.
You can’t specify your order, which ends up being wrong. 1/5
Need to allow customers to build order and chose what they don’t want added ie. a salad.
Garbage! scam! 1/5
I got hacked, customer service was terrible! Someone ordered food in Florida and I live in NJ. To think they at least warn you ahead of time and I got an email that my email was changed too. WTH!
Overpriced food and service 1/5
By Louie Foxxe
Not only was my single order for a chicken pita wrap falsely advertised for $13, and then charged $24. There was no possible way to cancel the order when I saw this discrepancy. The delivery instructions were completely ignored by the driver (I live in an apt that hasn’t been updated with the right gps data on Grubhub, so I leave notes.) and by the time I got the food, it was completely cold.
I’m not sure if this was the experience I was expecting for an extra $10, but the app is now deleted.
Food was late and Cold 1/5
2 nights in a row and it’s an hour and a half late on the first night, 2 hours late the second and to fix the issue they gave me 10 dollars off my next order.
Always good! 5/5
I’ve order led close to ten times in person or Grub Hub. The food is prepared the way it should be, but they also package it well, so it works great for delivery too
Still fresh tasting!
Fees galore 2/5
To many built in fees
The best Chinese food ever 5/5
By BAMBAM JACKSON UFC
I love golden phoniex it’s my favorite Chinese food I always order from them
You probably won’t receive your order 😂 1/5
I’ve attempted to use this garbage service 3 times -
Attempt #1 - my order mysteriously canceled after an hour of status updates telling me it’s on the way
Attempt#2 - my order marked as delivered, I never received anything …
There is some sort of scam , avoid at all costs!!
Stolen Food 1/5
I will start by saying I was told I am being issued a full refund on my order but that doesn’t nullify that after placing an order at 4:00 I was told at 6:15 the order was canceled. I drove to the restaurant to find out why they canceled it only to be told that a driver showed up and picked up the order I placed. They apparently just decided to never deliver it. Until my refund hits I don’t believe I have been given one and needless to say I will never again use an app that seems ok with drivers that steal.
Great, but UI needs some love 4/5
Love it so far, but it would be great if we could adjust or add a tip after delivery is over. I’m hesitant to tip until the order is through, so that addition would be much appreciated.
It was good please make sure all items are in the bag including the drinks 5/5
Love me some Grubhub. 4/5
I love using Grubhub, Its my preferred go to ordering app. Only 3 reasons for Grubhub to not have 5 stars. If you’re trying to get a hold of support it’s text/chat box no phone call. They will refund items missing and do right by you and them.
That leads me to this. I really wish the drivers knew what the orders are and are allowed to check the order for correctness. Nothing worse than ordering with the family and items aren’t there. Then you have to 1 either make something at home or 2 go get something because ordering from the app can get expensive. The other thing because of food allergies, I have had restaurants ignore my special instructions and add my allergies.
Lastly I wish they had all major businesses on here like wingstop so I don’t have to use the other apps to get what I want.
The fees, the tax, the tips, the price of the food. If you order $20 worth of food you will end up paying over $50. Ridiculous!! (I don’t mind tipping people by the way, everything is just too over priced).
Over priced! 2/5
By me sing
I have BOTH Grub Hub and DoorDash. I pay the monthly subscription for both (hey, i like to have options). I just ordered the same exact item which were priced at the same exact amount and paid $5 LESS with DoorDash!! Grubhub has a drivers benefits fee and then asks for a tip? Ain’t that the tip? Isn’t the tip the benefit? Anyway, I often price compare the two and since DoorDash always comes out on top, I’m canceling this subscription and saving my money. Just wanted to share.
The worst customer service 1/5
Horrible customer service. I reported a bug in the app making me lose my grubhub+ premium. They never get back to me
Problematic Delivery Method 1/5
I’m uninstalling this app right now because this is the fifth time I’ve had a problem with deliveries. They need to fix an error that occurs when drivers arrive at the destination the order automatically gets marked as delivered even though recipients did not receive their food yet. This is problematic because your food will say delivered on the app and you’ll go outside and they’ll be no bag or driver. You don’t even receive a call or text. It’s so unprofessional. I just downloaded Uber eats and everything is SO much cheaper so I highly recommend moving to that app instead.
Our Go To Meal Delivery Company 5/5
Through the pandemic we’ve tried each of the meal delivery companies. Grubhub is our hands down first choice. Their app is straightforward and easy to use, they have a good variety of restaurants, which prepare what you are expecting, their drivers are prompt and careful, and—this is a big one—if you have any problems you can immediately get ahold of a live person who will fix it. Five stars!
Excellent Service 5/5
The Grub Hub Driver I Had Did An Exceptional Job Of Getting My Fiid To Me Warm And Intact In It’s Packaging. Thank You So Much For Partnering With Such Great Drivers And Restaurants. -Tony Banks
More expensive, less accuracy 1/5
By Rob C. II
The prices on Grubhub are always higher than what the actual restaurant charges, and that’s not including their fees. They are also higher than their competitors despite their Grubhub guarantee. Also, they state that restaurants are closed when they are not.
Terrible experience 1/5
By I Hudlow
I have had the worst experiences with Grubhub. I wish Apple would allow me to share the text threads from for Grubhub on this review. I have had my order canceled multiple times after waiting for an hour, had issues never receiving my food despite the app indicating it was delivered, and when you have an issue there is no easy way to deal with it on the app. You end up chatting with someone that shows no desire to help you. I will be deleting this app and sharing my experience, and texts threads from Grubhub, to everyone.
Customer Service 5/5
While I’ve had things go wrong, I understand that it’s part of life. I’m giving this five stars because I really appreciate their customer service. They are great at responding back to you.
The food was delicious
Great food! 5/5
By ez 2 putt
It’s a great service. Thankyou. Foods always on time and warm.
DONT DO IT 1/5
Horrible. This service is a joke. Waste of money
There are a lot of fees
Horrible experience 1/5
First and last time I’ll be using GrubHub. As we speak, my food is somewhere on my college campus. Do I know where? No. I was called 3 times by a random number from a different state, so I thought would make sense that it wasn’t my GrubHub driver as I would think they would have an in-state number. Apparently not. So it was my fault for not answering the random number from another state. Mind you, I called the number provided on GrubHub’s app, which threw me to voicemail. I then received a message AFTER the food had been dropped off at a location with no details besides it was “left in safest place by door that’s locked”, there are more than one doors on campus (when I asked where my food was, I was given an answer in all caps. I tipped this person, so I figured I would get a little bit of respect.) I searched for my food for about 15 minutes with no luck. Maybe I’ll find it sometime today, my friends and I are going to look around campus. Disrespectful driver, long wait times, and overpriced. The only reason I did this was because I had a gift card. Shouldn’t have to fight for my food in order to get it. Thanks, hoping to get some kind of a refund.
Screwed my order up twice in a row. The second time a driver stole my stuff.
So Grubhub blocked my account because they driver never delivered my food!
The fees are insanely high a 17$ fee for a 40$ order..... definitely sticking to door dash and Uber eats.
Terrible App for Charging High Prices 1/5
By Grubhub the Worst
Grubhub has this Grubhub Guarantee thing saying they offer best prices than the competitors which is not true. Plus, the same item can be ＄8 more expensive on Grubhub than the store even you order pick up. I feel like Grubhub is trying to insult the customers who order pick up— yes idiots do reveal themselves by paying more for the same food when they know buying from the store directly is cheaper but they still choose to use the pick up function on the app. The customer service agent says Grubhub charges higher prices because they deliver, then why charging delivering fee? All the membership stuff that waiving delivering fee is just a pricing trick because the cost has been hidden in the prices!!!
There’s a reason people trust UberEats more 1/5
By damien james cebrzynski
No customer service, terrible service. The fact they are at 4.7 stars proves that bots are alive and well on the App Store. Save yourself the trouble and go with UberEats.
Expensive/Extremely Late on Orders 1/5
This has to be one of the worst delivery apps tonight is the second time I’ve had to cancel an order due to the time being changed multiple times. Needless to say I am deleting this app and not looking back. The only thing they’re quick doing is refunding and canceling orders.
1 star is too gracious.
No drivers in highly populous city 1/5
By Amira A
They lack delivery drivers and instead of capping the amount of orders, they allow you to order food and make you wait 1.5 hours until someone picks up your food then act confused about delivery drivers.
By Enmus Boyfriend
very bad no mcdonalds 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡
Terrible customer service 1/5
Was happily paying Grubhub+ member until recently. Had a few orders go wrong. Delivered late and a few just canceled by Grubhub for no reason after the food was supposed to be delivered. I was shocked at Grubhub’s customer service (or lack of it). No one would answer my questions, I was given a refund, but no dinner or help. Personally, Will not be using this service anymore.
Is a scam 1/5
I ordered food and it never showed even though the app said it did. Couldn’t get any help or even a refund get DoorDash instead.