They take people money 1/5
I ordered from firehouse sub and told them I can’t eat mayonnaise but the put it on there any didn’t offer to fix it and grub hut said the refund my money never got here than said they never took it will never use them 1st time and last scammers
Great friendly service 5/5
By gilliard 1
Food was nice and hot and correct driver was very nice and friendly will definitely be using Grubhub again
Placed an awful 42 dollar meal order and did bot receive my coupon for 10 dollars off
Terrible please read 1/5
Absolutely terrible kept delaying my order for over a hour without refund. Never. Order.Here.Again. Repeat. After. Me. This. Is. A. Racket.
Trash just go with Postmates 1/5
Attempting to make my first order at Applebee’s they canceled my order. After I place my order hour before they closed which i would of thought it would give them a decent amount of time to get my order prepared with it being a Tuesday I wouldn’t think my local Applebee’s would be busy. But Grubhub sent me a email saying my money will be back in my account in 3-5 business days I’m definitely going deleting this app but also don’t use Grubhub in the St. Louis area.
They have everything 5/5
Seriously. You want shrimp cocktail in The Village at 3:45am? Look no further.. Steak Hoagie in Madison at 9:30am? They got you covered. Banana split in Oahu at noon? Grrrrrruuubbbbhuuuuubbbbbb!!!!!
Waited 2 hours food never showed up 1/5
By Second Hand Lover
I waited over 2 hours for my order only to find out that my order had been canceled without my consent or knowledge. I’ll NEVER use grubhub again.
Exceptionally good app. They always get my order correctly, it always arrives on time, and my delivery people are always very nice to me. I always recommend Grubhub to my friends.
For busy people who don’t have time to cook... 5/5
By Organization Obsessed
For busy people who don’t have time or energy to cook when they get home, Grub Hub comes to the rescue! They have a variety of restaurants with a variety of price ranges. The app isn’t faulty and is pretty easy to use.
Great concept 2/5
Great idea but the driver never showed up to the restaurant I ordered from and I never got my food
Need More options 3/5
I don’t like the fact that you can’t make real adjustments to the food! The things you can change in store you can’t do through the app. Leaving little options. Also, the delivery fee will say one thing but the check out will say another.
It’s so convenient 5/5
In my case without a car I couldn’t be happier lol everything I want delivered to my door 💆
Users Beware 3/5
I have recently been testing out different food delivery apps to get lunch at work and Grubhub was honestly my least favorite. I ordered from a local Papa Johns and kept working at my desk while I waited for my order to supposedly get delivered and received updates such as “your order is being sent”, “ the store has received your order”, and even “your order is on its way”. After receiving the notification that my food would arrive between 11:55-12:05 I waited downstairs for my food. When it got to be 12:15 and still no delivery I called Papa Johns to confirm it was picked up and I was informed their tablet was broken and they never even got my order. I then contacted Grubhub and told them what happened and they were very nice about it and refunded my money to my card and cancelled the order. I’m just confused on why the app would blatantly lie to me and say my food was being prepared and delivered when the system isn’t even working and no one even attempted to pick up my food.
Estimated Time Changes at Will 3/5
I don’t appreciate that GrubHub is allowed to endlessly extend my estimated delivery time at will. I understand it’s an estimate and things come up, but more often than it should, I get rolling 15 minute extensions to my delivery times with no accommodations offered.
Awful service 1/5
Every time I have ever ordered from this app the estimates are wrong, the food arrives cold, the customer service is incompetent, all around AWFUL.
Didn’t receive my order 1/5
I waited over an hour for my food then they extended my expected delivery time by an hour more, the restaurant didn’t receive my order. But don’t worry grubhub was nice enough to give me a $5 credit. Just saying I never had this issue with doordash or ubereats.
I have use a lot and have always been satisfied
Missing Food, Horrible Customer Service 1/5
We recently used GrubHub for the first (and last) time. A third of our order was missing upon arrival. I received a text asking if our food had been delivered, 20 minutes after delivery. It had, although not all of it, which I explained to this unknown number through text. I never received a response. I had to “chat” through the app, wait for the 372 people in front of me to finish their complaint, and then ask for a refund, rather than a credit, as we will never use this service again. We still have not received the refund, unsurprisingly. There is clearly no mechanism in place with this company to ensure the order is correct, prior to delivery. This was a $75 mistake, which we will not repeat.
Plan ahead 2/5
I was promised $12 off 1st order, but the code did not arrive in my email until an hour after I ordered. Subsequently, I was not able to use it for my 1st order. I thought it might work with my next order since I did not use it, but no, it did not allow me too. So.. if you are going to place your 1st time order plan on signing up 2 hours before you want to order to ensure you receive your promo code so they will have to honor their offer.
App is behind 1/5
This app is badly designed. They have so many glaringly obvious problems.
First things first, if an restaurant is too far from you shouldn’t be able to make an order.
It’s just common sense, this way you don’t tie up my money.
2nd MAJOR problem is that they don’t have a way to cancel orders, you have to call them - which absolutely defeats the purpose of having an app.
It’s just absolutely garbage.
Grubhub service 5/5
First time using Grubhub and Delivery was fast! Food was still hot and ready to be eaten. Great service !
Too slow 2/5
Hire more drivers.
Driver was efficient and polite. Was raining when she got here. She didn’t waste any time on chatter. I knew she had lots of orders lined up. She was very courteous and professional. Food was great.
I was starving and had been waiting for an hour for a simple order from a restaurant that’s a mile away! Called the restaurant. Food was ready and sitting out for 20 mins. Then I called customer care. Found out that the driver was only just informed to pick it up. Why so late!!
It’s not the restaurant’s fault. It’s not the driver’s fault. Even customer care rep spoke well. You just need to hire more people!!
It was my first time ordering with GrubHub. I might try one more time. Let’s see.
Food is either delayed or never delivered 1/5
Almost every time I’ve used this service, there has been a major problem. A couple of weeks ago, my order was delayed again and again over the course of two hours. The restaurant had to remake the order twice because it got cold. Eventually I had to cancel the order because no one at grub hub was able to tell me if any drivers were ever going to be available. I still haven’t gotten a refund.
First order 4/5
I placed my first order using the app. I hope more places in my town start using Grubhub. It did take about an hour for the food to arrive, so that cost them one star. Overall, it’s pretty good!
Credit card option only 1/5
What about debit card users? We may not want to run this as credit
Bad service 1/5
By New Justice!
I can’t track my driver and see where they are, nor can I contact them. My driver sat in front of another persons house for at least 10 minutes and I had to walk down the street to see if it was my food. He drove halfway to my house while I walked beside the car and just handed me my food all roughly through the car window.
Is the best thing ever!
Best Of All 5/5
Tried GRUBHUB twice with two different restaurants at two different meals - one morning and one for dinner. What a great service!
1st Time Ordering 5/5
My delivery person Jose was professional and on time. I ordered from Smashburger the food was still hot and the order was on point. I would recommend Grubhub.
By Malani pearl
Had to wait almost two hours for my food to be delivered.. each time I called they wanted to cancel my order. Why would I wait two hours for them to cancel my order?? Very upset. Wouldn’t recommend
They need more restaurants
Worst of the online ordering apps 1/5
I have had my order cancelled by Grub hub more then once and then end up eating lunch mid afternoon because I need to order somewhere else. They don't have any tracking. Deleting the app today
Grubhub Delivery Fee 3/5
By vallorie randolph
Love Grubhub! Delivery Fee is way to much considering that the restaurants are nearby. I will not order again with a $7 dollar delivery fee for one person.
Great customer service 4/5
Had a first time discount that did not apply. The man who got my call was so helpful, patient, and awesome!
Tick tock 1/5
Never are on time with orders and very limited selection for restaurants
Worst Delivery App 1/5
So confusing to use, ruined Taco Bell delivery. Was the opposite of that commercial lol
Not great so far 2/5
By Leo Before He Won The Oscar
Food just keeps getting pushed back for delivery time.
Horrible place 1/5
2 hours later (45 min was original wait time) my food had not arrived. I watched the driver by gps food tracking drive by my house. I’m upset at this point because it’s past 8pm and that was good for me and my two children. They were so hungry! We had no car or food in our home. We were relying on this service. I message support asking for some type of refund. Sheila was my support person. She apologizes and says I went ahead and canceled your order. You will not get a refund. I asked does that mean no food? She said yes. I’m furious. My food was right down the road! I was complaining about the time. When did asking for a refund turn into canceling my order? She didn’t even ask to confirm. She said I could reorder and delivery it again in an hour. No!! Unacceptable. So I called to talk to someone in person. The don’t care
worst delivery app ever 1/5
Messed up my order multiple times and this last time I ordered my food never came. Do not recommend at all.
Always delayed. 1/5
Been ordering from grub hub at least three times, all times my food got delayed at least 2-3 times. Will be deleting the app.
If I can continue wit no stars I would this app is A waste of money and time.
NEVER ORDER FROM HERE!!!! 1/5
The service is honestly the worst food delivery in the business. They should be ashamed for their lack of professionalism as well as courtesy for the customer. EVERYTIME I order there seems to be a communication issue on GrubHubs end. They try to sweet talk you by giving you discounts and percentages off just to experience the same issue as before. If you want quality food service just order from UBER EATS. They won’t deny you opportunity to contact the driver after the order has been “delivered”; also you can track your order no matter what inconveniences follow. Don’t waste your time if you don’t have a lot of it to spare.
Not worth it. 1/5
I had grub hub for a few years and I stopped using it because my orders would either be missing items or delivered to the wrong place. Today I decided to give it another try and it was a terrible fail. Again my order was marked delivered but I never received any items waiting 30 min to get a solution from grub hub to tell me I cannot get my food redelivered. It’s 830pm and not many places to order for food delivery. So no it wasn’t worth the download. Very disappointed in this service.
Total crap! 1/5
First and last time using this app!! Food was 30 minutes late, and the drinks weren’t even correct!
Worst I’ve used ever 1/5
Extremely difficult to use
The customer service is awful and they didn’t deliver my food 1/5
I ordered food at 6:36 (when the place was open) and then about two hours later my food was never delivered so I messaged customer service and they said my order was cancelled because KFC was no longer open even though I ordered when they were open.
The customer service lady was rude and responded very slowly.
So good 5/5
Canceled delivery 1/5
I ordered, said it was being prepared, and 40 minutes in cancellation and store closed. Card was billed however so I hope that’s easily resolved