Orders don’t arrive 1/5
I’ve had two orders that never arrived. Then your money is held hostage
Drivers don’t let you know that they’ve dropped the good on your porch 2/5
Over and over again the food is dropped on my porch with no notification in spite of the fact that they’ve been instructed to call or text when dropping.
Tonight we wondered where our food was only to find that it’s sitting outside cold by the time we noticed. This is the fourth consecutive time this has happened.
Grubhub needs to monitor its drivers.
Bad Programming 1/5
Food shows up late constantly. Poor customer service. UberEats is better.
Always a good experience! 5/5
Hands down the best food delivery app I have ever used !!
Thank you 5/5
Grubhub is the best
Didn’t get my food for an hour every thing was cold the drinks were was soda it taste bad didn’t drink the soda fries through away for 50 dollars I’m not happy with the order at all
The Maui Pineapple Fish 5/5
By Gambino Familia
The taste is so delicious, that it just melt your mouth . Wow
Poor service 2/5
Just left my food downstairs w no heads up
I’m deleting this app for good 2/5
This service is bad. I’ve had problems in the past w them not having the most up to date hours, causing me to order from a place that was closed and then taking my money anyway.
This time, half of my food was missing and the driver didn’t even follow directions regarding where/how to drop of the food. Their solution is to refund the $ for the missing food.
I’ve already been waiting an hour and that’s the only solution. So then the driver who didn’t check the order before leaving the restaurant and who didn’t follow directions gets a 20% tip bc the app makes you tip when you place the order (instead of after you see how the service went).
I’m never using GH again.
The delivery women 5/5
My delivery woman was so nice. Very kind to my disabled son. I wish I knew her name. Thank you so much.
I love it 5/5
By Curvy Realtor
It’s the best thing since sliced bread
Great app. Why so many fees? Don’t like this 5/5
Why so many fees?
Need better drivers
Plus there needs to be better communication between everyone Grubhub to restaurants and drivers to restaurants
Grubhub is lying 1/5
The main photo about the app lists a free first order promo, but it doesn’t even work. Disgusting move and wasted 15 minutes of my life
Had an order in never showed up after an hour. Had a driver lined up and then canceled. Talked to the company of my order and told me they would not make until driver confirms. Idk. Never will order grub hub again. Deleted the app. Nonsense
Beware the Grub Hub Scam 1/5
We ordered 4 items from a restaurant and only three items came. The receipt on the bag only had three listed so it seems that one of the items wasn’t transmitted to the restaurant.
I flagged the missing item on the first order and it was immediately refunded. However, my wife’s dinner was missing. So we had to reorder the item. Grub hub charged an entirely new delivery fee and service charge, more than $5 on top of the fees and charges for the first order.
When I contacted customer service, they just said they won’t refund the additional service charge.
If they do this to enough people they’re essentially double charging service fees (and delivery fees which I’m not sure if it goes to the restaurant or not).
This is a scam and I’m going to report it to my Attorney General. In the aggregate, they’re likely overcharging a lot of people.
Cancelled my order 1/5
By Smmfh all the names are taken
I placed an order and a few seconds later received a text stating they cancelled the order. Of course they charge your card and you have to wait for 5 days to be refunded the email says. They give no explanation for why they cancelled the order. Inconvenient. My first and last time using grub hub.
Do takeout instead 2/5
Too many times, I place an order and eagerly await it, only to be told that the restaurant is not taking Grubhub orders. Deleting this app and ordering direct from the restaurant from now on.
Beware Grubhub tipping 3/5
Not a huge deal but they calculate the tip AFTER tax and fees are added which isn’t entirely legit.
Grubhub steals your money 1/5
I spent over an hour a week ago trying to utilize $15.84 that I had left on a gift card given to me by my boss as a bonus. After over an hour and 4 customer service reps, they emailed me another code that didn’t work. So, basically I couldn’t use the whole gift card and Grubhub stole the remaining $15.84. Yes, I know small
Dollars, but add up many customers that I’m sure this is happening to...just a bunch of thieves.
Works- ish 3/5
By Jason Beitler
You should be able to add tip after delivery. Tips are based on service provided.
Fast and Convenient 5/5
Quick delivery and the food was still hot. I highly recommend trying Grubhub!
I was harassed by a driver... 1/5
Because they saw my tip when I got my food. They went ballistic. Grub Hub does not care about the safety of its customers. Who tips before getting service? It makes zero sense.
Tasty and affordable! 5/5
By Sister Nikii
The food is delicious and well prepared. It has been my daily breakfast spot since I found this place a week ago. I’ve tried everything on the menu. The breakfast kolaches are my fav!
My family would starve without Grubhub
Great app 5/5
By John marrphy
I always use this app while im at work, drivers are friendly and always on time
I want a recipe for red salsa from the awesome Mexican restaurants in our area. Please help.
Drivers scam the system 1/5
App works alright. Service is horrendous. Drivers can scam the system. They pick up your order and wait somewhere and wait an hour until you are out of patience and cancel the order while Grubhub then takes the money from the restaurant and the driver takes the food and the tip.
Great service 5/5
Tip more 5/5
You need to have a service where I can tip more for the driver to do a great job
First time using Grubhub, why is there a delivery and service fee! This is ridiculous!
Won’t use GH again 1/5
I won’t be using GrubHub again. My experience today has been terrible. I ordered meals at two separate times and the delays in my deliveries were ridiculous!
This app is terrible! 1/5
I only gave this app one star because I had to.... I had to contact their care services three times! And the third time I contacted them they claimed that there was no account associated with my email, yet there was a delivery running on my phone, not to mention, and hour late!
Double charged card didn’t place order 1/5
I got an error about promo code being invalid, so it failed order, but still charged card. The promo was something they automatically added because it was my first order. There is no phone customer support number. This was my first and last order. What garbage tech. Who charges a card on a failed order?
HORRIBLE! Multiple cancelled orders! 1/5
By cancelled 7131
I’ve had MULTIPLE orders cancelled after the app showed order received, preparing order, out for delivery. I am deleting this app. Even when they do deliver it’s been to my neighbors house or they call to say they’re lost! HORRIBLE.
Haven’t gotten my food in an hour 1/5
I haven’t gotten my food in an hour and everytime I put in my address it puts a completely different one
Lazy ppl 1/5
By hey kash
Driver keeps canceling my order!!
No restaurants available for delivery 1/5
There are no restaurants available for delivery around me on this app. Tell me, why would I not just switch over to the competitors Uber Eats or Doordash, as they have restaurants available for delivery around me?
It’s weird because just some days ago, this app had perfectly good number of restaurants for delivery and now not a single one? Anyway, I am dropping this for more reliable Uber Eats or Doordash. Ciao!
Grub for the dub 5/5
Winning. Great discounts of $10 off to all of my fav order spots. Sometimes even weekly or more! Grub hub with the plug!!!
Way too many mistakes for me to support them any more 1/5
By A guy names Sssteve
Way too many mistake for me to support them any more
GRUB HUB STOLE MY MONEY CHARGED ME 13.98 CANCELLED MY ORDER AND I HAVE TO WAIT 5 BUSINESS DAYS FOR A REFUND ?!!
Not sure if it was the app or ? 1/5
Ordered from Whiskey Wings in Tarpon Springs, FL. Food was lukewarm. Also, estimated delivery time was a full 20 minutes later than expected. Will probably delete the app. Too many other choices
Weird notifications 1/5
So the times first off on delivery are way off in the app. Then tracking the status of the order doesn’t work. I’d be done with my food and it still says my order is in the works.
Can’t find the pickup option 4/5
I can’t find the pickup option
They add a service fee on top of inflating menu prices 1/5
By Amber the Hungry
They're pretty explicit about the service fee if you hit the question mark next to taxes and fees in app, but they also add at least two dollars to every menu item. I compared a paper menu to their list prices. What a dishonest company.
Better menus, communication with restaurants than DoorDash 5/5
You can specify spice levels and add notes to orders, unlike doordash. That’s a big deal for us spice-intolerant sauce freaks.
Great service 5/5
By 1 Dino
Worth the $15 extra for the fast delivery
Great Choices 5/5
I like all of the choices available on the app
The amount of “Misdeliveries” that occur is absurd. You would think it is a time saver but when it goes wrong it can ruin your lunch or dinner. Absolutely awful.