Makes me pay with card when I have cash on me
Always late 1/5
By Mike Honcho7
Food shows up late every single time
Where it went wrong 1/5
By Mindie Jay
I use Grubhub almost every single day. As of late, the app is getting worse and worse. Cash payment option is no longer available. The menu option to quickly navigate to certain portions by category is gone. It’s lead me to try other delivery apps. I am seriously disappointed. Also, why is there’s still no rewards system after all this time? An occasional 10% off a second purchase in one day is NOT a reward system.
App Has Issues 3/5
I’ve used GrubHub in the past online. Seems like these every company wants you to download their stupid app, so since I got the “$12 off” (I’ll get to that) coupon but had to download the app to get it, I decided I’d give it a shot.
I found the restaurant I wanted and put 3 items in my Bag. I went to check out and apparently just having the dang app isn’t sufficient; they also want you to register. I’m already registered. They give the option to “sign in” using your Google account, which is connected to the same email they sent me the $12 coupon to, and yet it still prompted me to use an email and password (what’s the point of using oauth if you’re just going to ask me to login again? Come on devs. This is user authentication 101; you already have my email on file; asking to redundantly sign in is ridiculous).
I can’t remember my freaking GrubHub password. It’s been a long time since I’ve used them. The oauth should be sufficient.
Well, the stupid email/password login screen has no option to go back, cancel, or whatever. The screen got frozen with the page not even useable. I had to completely exit the app and restart it, which, of course, deleted the items in my Bag.
This has been a huge waste of time. The $12 coupon looks nice on the surface but after they hit you with all of the delivery and “service” fees, combined with the expected taxes and tips, you’re not really saving much.
So the app doesn’t function correctly and the redundant authentication is not only annoying, but has prevented me from even ordering my meal. Crashed the app and lost my Bag. This is stupid.
It was a nice idea but I’m just going to go pick the food up myself and will be deleting this app.
everything was good til my order 3/5
yall gave me the wrong order, i was really lookin forward to mine but i got somebody elses on accident. im pretty sure the other person paid more than me tho, i feel bad about that.
Great idea but bad system design 1/5
Used the system. Arrived at the restaurant 15 mins after the pick-up time. The staff from the restaurant said the order from grabhub just came in, so we had to wait for another 30-40 mins. What is the purpose of using your service instead of calling the restaurant directly to order. It’s wasting our time! There is no point of using it at all. Extremely disappointed!
The customer service is poor as well. The company doesn't show the right attitude to resolve this.
I love grub hub 5/5
Terrible as usual. Outdated. Wait times never accurate. Thanks for making us wait 2 hours until we finally had to cancel. Thanks for the 5 dollar credit I wont be using. Im done with your bad customer service, just your bad service in general. Half the time the menus arent even correct. I will be using uber eats or delivery.com from now on. Bye.
Go with Door Dash instead 1/5
The customer service is a joke. I received the wrong order (peppers and spinach instead of pepperoni and spinach) so I used the chat feature to talk to customer service and was told they’d resend the correct pizza. I waited, the family waited and the entire order cooled down on the counter untouched. When about half an hour went by and we still didn’t have an email confirmation of food on the way I tried again and spoke to someone named Alan. Same conversation happened and I was told it would be resent. 2 hrs of waiting we called Grubhub and customer service told us they couldn’t refund the whole order or resend the pizza. All the food is cold and inedible the kids are grumpy and I have to come up with something else for dinner. Don’t use grubhub because they really don’t care about the people that use it
First timer 4/5
Flat Rock’s food was just as amazing in the comfort of my own home! The delivery driver was on time and very professional! She was great!!! Great experience!!
I owe Grubhub my life 5/5
Grubhub keeps me alive. Thank you Grubhub for feeding me without you I’d probably just starve
No ability to cancel orders after significant delay 1/5
Like the subject line says, Grubhub tells you your order can be delivered by a certain time, but when there are delays, sometimes of an hour or even more, you can’t cancel your order. Lame.
Loosing faith in Grubhub 1/5
New app layout is terrible also the fact that restaurants just close randomly is a huge bug that should be looked into several times not I’ve just placed the order over the phone because a restaurant is showing as closed in the app as I go to checkout. the new app is unreliable and Grubhub customer care has really lost its way as well.
App not allowed me to order 1/5
I have tried several times on different days to order from my iPhone 8 and every time says please select required fields. I tried on another phone and same issue seen. This was so frustrating and waste of time. I have deleted app and I will never try again. No stars.
It was ok while it lasted 2/5
By Edie ma
Didn’t have a ton of issues until today. The wait for delivery was always really long and sometimes the driver or the restaurant forgot to include something, no biggie. However, I ordered today and waited almost 2 hours. I received a confirmation text AND email. When my estimated delivery time passed, I contacted the app via chat. A very helpful woman contacted the restaurant who claimed they never received the order. Ok, but even if they didn’t receive it, wouldn’t a driver have shown up to pick it up? I’m not sure whether to blame the app or the restaurant, but it’s just not worth it for me.
Love Grub Hub 5/5
So reasonable and incredible
Liked the ease of it but need to update restaurant list bc when I did my first order after I was proceeding to ck out and found out the restaurant wasn’t open 🤦♂️🤦♂️🤦♂️
Awful! - I will never use this service again. 1/5
Order arrived LATER than they stated! 1hr 40mins after I submitted it. 50mins past when they originally said it would be delivered. We ordered KFC from them and the order was missing 3 chicken pieces. Complained to support and they gave me a $5 coupon. Really? For a service that costs $8 extra per order? No thanks! You get that my order was missing stuff right? I only used it because I had a $15 off $20 coupon since the service cost half that. It was more like a $7 off coupon, which is still a good coupon. But it bothered me how expensive it was and that it took almost 2hrs to have someone drive 1 mile and pickup KFC for me.
Use Uber eats or some other service is you can.
Too long! 3/5
I don’t get why it’s so incredibly long for the wait time! First time I used GrubHub, my food had melted and became very soggy in the bag 🤮
Love Grub Hub 5/5
By Voice of Experience
Good representation of restaurants and good service. Good app & good results.
GrubHub helps me! 5/5
When I am hungry, I can rely on GrubHub. Thank you, GrubHub👍👍👍
Great customer service 4/5
Every time that I needed a refund on an order or if I needed help with something customer service was one thing I could always count on
Takes the longest 1/5
Grubhub takes the longest to deliver food. Most my orders are over an hour for them to arrive from places that aren’t far from me. Not to mention they refuse to refund you for mistakes they make. Use another food delivery service not this garbage.
Convenient, But Still Needs Work 3/5
Food delivery is really convenient when strapped for time, but it’s pretty expensive. The food price is raised, there’s a delivery fee & tip is required up front. Too many times I’ve received my food without a fork or napkin or the order is wrong altogether, yet I paid a nice tip in advance and overpaid for my meal and a delivery cost, only to be disappointed and frustrated. The tipping should at least be after the service is rendered. I don’t tip my servers before getting my meal, why should this be any different??
By Syd Jen
As I was putting in my promo code my order just shipped by itself. I am very upset because it said it took the $15 and then when I ordered it nothing was subtracted. This is my first using grub hub and I am very upset.
Need to put more restaurants!!!! 2/5
By need more restaurants
I love this app but there’s only 4 restaurants and 2of them are subway lie wtf🤦🏽♀️
Delivery issues 3/5
Delivery is hardly ever on time and wish there was option to tip after delivery on app
Good Idea 4/5
I gave it only 4 stars because the food is usually cold or is beginning to go cold when it gets to me. But other than that it’s perfect I have had no issues so far and I’ve ordered at least 10 meals on this app.
Forgets drink every time 1/5
Not only do they shrug every time they forget to bring my drink, customer support is just as rude.
Great delivery service. 5/5
The Grub hub app is easy to use, and the delivery actually came 10 minutes earlier than expected. The driver was polite, found our place (which isn’t easy), and the order was correct. 5 stars!
App issues 3/5
Thai app it freezes many times
Terrible Service 1/5
If you want cold food and to make an annoying phone call, this is your app.
Taco Bell 5/5
Great service for fast food
Consistently WAY better than DoorDash 5/5
DoorDash might seem fancier, but more than once we’ve ordered items through them only to find out the restaurant doesn’t offer what we’ve chosen. It’s happened enough that I canceled my profile with them. Never had a bad experience with GrubHub, and no I’m not getting any $ for this.
This was my first time ordering using an app. 5/5
Grubhub and Buffalo Wild Wings took care of a man who is being the bachelor tonight. Good job.
I love grubbing 5/5
Literally best application of all time. Seriously love grub hub. Don’t know what could be any better 15/10. Love you. Xoxo Colby :$
Great Service 5/5
Delivery person said she got away from restaurant and then noticed that we asked for plastic ware so she went back and got it for us👍👍👍👍👍👍👍
No complaints 4/5
Grubhub is my go to for when I don’t feel like going out to get something to eat.
And will continue to be my go to when i want to order something to eat.
Trash compared to others 1/5
First off, I’ve made over 30 orders from Grubhub. Fewer than 5 were on time. 5-10 were within 15 mins late, and the rest have been 20+ mins late. 4 of the last 5 orders were over an hour late. Yes, that means when they estimate an order will be an hour and 15 mins, it ends up coming 2.5 hours later... If this was for a party and you ordered hours early, then fine. Or if your lunch break is 4 hours long, fine. Other than that, the food is almost always way late and cold. Further, they add on all kinds of fees, making any order less than $50 be substantially more expensive. Save time and money by looking elsewhere. Set proper expectations by having accurate ETAs. Instead of the bait and switch / empty promises of promptness.
Not all menu selections available 5/5
Many of the restaurant menus provided by Grubhub don’t have certain items available or do not allow you to make changes for items that may have an ingredient that needs to removed. Other than that, it works fairly well.
Red better order tracking feature 3/5
I would give Grubhub more stats if they have a better tracking feature within the app.
Great Service! 5/5
This is my first time going through Grubhub. My sister couldn’t drive, so I decided to use Grubhub for my delivery... Grubhub!
Poor Customer Service 1/5
They are unable to respond to texts when they contact you directly and will not respond to emails they send as well.
Terrible service repeatedly 1/5
I would order food, wait over an hour, and then they’d send me a message saying they cancelled my order after waiting that long. This has happened on multiple occasions. Either cancel it sooner so I can find somewhere else to eat, or don’t have that restaurant as an option. I’ve spent a lot of money at Grubhub, but will now be taking my service to Postmates. They are more reliable, faster, and more polite.
By ge n
More restaurants with cash payment choice will be great .
I love Grubhub 5/5
It’s truly my favorite food delivery app. Always great options, super convenient for most of the places I decide to get delivery to, and I usually get my food quicker than the average wait times displayed on the app.
So over Grubhub restaurants in my area. Either it takes over an hour or they are constantly not even available. Just say not available In our area. It’s very confusing ridiculous and disappointing!!!
Bad delivery time 1/5
Placed an order at 11:23 with Taco Bell for lunch ETA was 11:55-12:05 and that was fine that’s right when my lunch at work starts but the driver had not picked up the order so time was pushed back my new ETA was 12:40-12:50 long after my lunch break is over so I was forced to cancel my order and when I canceled the driver was still only on his way