They never bring food 1/5
I’ve ordered with this service and the help option doesn’t help at all. The Driver failed to deliver my food and still marked delivered. I haven’t received a refund and I received poor service.
Great service-High fees 3/5
I feel a bit duped with the fact that Grub Hub has more local offerings for my small town, but the delivery fees are so high compared to other services that sometimes you are paying nearly double the cost of the actual food with the fees and driver tip.
By fat fuicking whoahhe
Ui is stnky
Second time 1/5
Second time forgetting half our order..
Great except payments 4/5
Maybe you can make sure your PayPal option actually works before you offer it. I tried twice to pay through PayPal and nothing happens, but just fine with my credit card.
I would give them a 5star, 4/5
But they keep delivering my order to my neighbor!
Never the drivers fault. 1/5
It’s the app that is horrible. Twice already, app has not submitted the order. Dont ever blame the drivers. They’re doing their best.
No food 1/5
Today I ordered my food and received a delivery notification. This man didn’t drop off my food but stole my food. The customer service tried calling his cell phone and he never picked up.
Orders cancelled 3 times, no company feedback 1/5
We tried Tom order food through Grubhub on multiple occasions. When the food didn't arrive we noted the orders were cancelled. Our credit cards were charged and a hold out on them for 24 hours. We called and texted the company. Their representatives were in Mexico and the Philippines. We were told we would received an answer in 48 hours. In other words we were hungry without any attempt to a resolution from Grubhub. We still have not received an answer!
Don’t use this app 1/5
By Cj mccoll
Do not use this app. I ordered something that cost 1 dollar and they increased it to 9.74 because of taxes and fees
Inconveniences regarding certain orders 2/5
I’m able to ask certain places to hold certain sauces in person but Grubhub doesn’t tend to allow this. And sometimes the sauce spills all over the food because of this
Chic filet 5/5
By mr harbor
I do I get chic filet?
Aplicación Fácil 5/5
By Herald B
Me encanta es fácil ordenar
Annoying !!! 1/5
By kbvbb mcc
My order waits until it’s on its way to cancel !
Good delivery 5/5
Food was good. Timely delivery; as requested
Hate Grubhub 1/5
App literally gives you no easy way to cancel an order. I had trouble signing in after picking a restaurant and after putting in my bank information it automatically took my money without letting me acknowledge my delivery address. You guys should take a look at apps like DoorDash because they give you the opportunity to cancel if you make a mistake or something like that happens. Then I tried to get a credit so I could update my address and the guy on the phone said that was not possible. How??? Apparently they don’t want my money. I’ll take my business elsewhere
Grubhub seems to employ nothing but idiots. 1/5
I never write a review but I just have to now. I’ve used grubhub about 2 other times and each time something is missing or incorrect. I work at nursing home and ofc today is Thanksgiving. All my resident wanted was a hoagie from wawa. So I got them what they ordered and it came completely incorrect. I was absolutely livid because they were so upset and refused to eat the incorrect order. I then told Grubhub that the order was incorrect which resulted in me getting $1.50 in credit for a 20$ order. Never again will I use this company or it’s affiliates.
Missing items 1/5
I ordered 2 Thanksgiving dinners which included a slice of pie for each order. The pie was missing entirely. They would not deliver the missing items, instead issued a refund. Poor customer service. Should have delivered what I ordered and pair for.
Order was canceled on Thanksgiving 1/5
I placed a Thanksgiving order in advance for my father that is sick and lives alone. Two afters past the scheduled delivery the order was just cancelled without notice. This is UNACCEPTABLE! I tried calling the restaurant several times with no answer.
Missing items 1/5
Order was not complete
Great experience ever time 😘😘😘 5/5
I have always had an amazing experience, thank you all
5 star always
One of My Faves 5/5
There are two dining apps that I use frequently. Grubhub’s map to follow the progress of your delivery from the restaurant to me realistic. I like it. However, I wish I had the option to tip the driver following receipt of the delivery. A tip is based on the quality of the service. It’s not a given.
Latest UI bad & drivers unreliable 2/5
I’m a very regular user of GrubHub. Customer service has gone way down, while small restaurants struggle to stay in business. I use this app for convenience & variety, but if something goes wrong, customer service makes you beg for what should be an immediate & reasonable concession. And more often than not, when deliveries come from GH drivers, they are late, rude & rarely follow instructions.The recent version with new user interface is horrible! Much more difficult to sort through options when food photos take up 90% of a restaurant’s listing in the search results. This is actually a deterrent from using the app. I also find it extremely annoying that delivery minimums & fees are not listed on the main page of a restaurant. I shouldn’t have to go through an entire order before I can see the delivery fee or figure out how much food I have to order to qualify for delivery. Get it together, GrubHub. You’ve only benefited from circumstances around the pandemic as online ordering has increased significantly. I for one, will be ordering directly from the restaurants as often as possible now. Even if I have to pay cash, local businesses need the money more than you do. I’m sorry I didn’t start doing that sooner.
Philip the driver... 5/5
In Las Vegas is awesome! The restaurant gave him the incorrect order and even though it was not his fault, he tried to fix it for me. Also, Sonia, the Chat Customer Service rep is awesome, too! This company’s service has been outstanding and even though I received the wrong item from the restaurant, they are fixing it for me. I appreciate their pride in their company!
So many frees 3/5
Lower the fees.
Tip + Tax + Fee is soo much.
Service fee... 2/5
By Sloppy Bacon
I pay for Grubhub+ to get free delivery, but they get around that by adding on an additional service fee. I should have known it wouldn’t actually be free delivery... I get that they have to make money somewhere, that’s what I thought I was paying for with my monthly subscription.
Canceled Orders 1/5
I am in quarantine and ordered twice tonight from Grubhub, with both of my orders being canceled well past when I ordered, resulting in waiting a total of an hour without receiving any food. Save yourself the trouble and go with Uber Eats
Drivers can never find your address and food is cold
Limited deliveries 4/5
I’ve lived all over the United States, sometimes having to rely on my app to get food, being in the airline industry, we never really have normal dinners, nor have normal schedules, so we rely on deliveries, I mean literally from San Diego to nyc, to Seattle WA to Milwaukee, I live rely on my app to deliver me meals. I have not been to a city, that has limited the delivery of a good meal. Maybe I’ll think twice where I’m at now.
Calling a $6.00 tip on a $24 order a 20% tip isn’t just inaccurate it’s criminal. Shame on you for these deceptive practices.
By Diq diq
Service is legit . And This app definitely came in handy
Stop Asking Me For Delivery or Pickup 1/5
This new version keeps asking me if I want delivery and whether I’m sure I want delivery or not. The only reason I use the app is for delivery especially when COVID has closed dining out. Then on top of that it continues to ask me if I’m sure if I want delivery as if I am a burden to the world. Leave me alone.
The best !!!!! 5/5
By antonio mccloud
By Drip Report
Most of the time my drivers are never wearing mask and my foods not sealed
Cold food 1/5
I’ve used grub hub a few times. And every time my food was cold, dry and tasted/looked like it had been sitting on the counter for days. It took longer than it said to get my food.
Prioritizes GH+ over distance & customer rating 1/5
There’s no way to filter strictly by distance or rating. Yes, you can click through to filter by those options, but the results will still prioritize their GrubHub + participating restaurants first over the filters you apply. Terrible design and makes for a super frustrating experience. I used to order from GrubHub almost weekly, now it’s been over a month.
Jerked around and then never got food 1/5
They kept delaying delivery time for an hour until they finally sent me a message saying my order had been cancelled for some reason. By then it was too late for me to leave work and get food. I really hope the restaurant hadn’t already made the food as well. Just ridiculous.
Terrible Customer Service 1/5
GH customer service isterrible
Now I remember why I deleted this app 2/5
Halfway into your lunch break the notice comes: “something” went wrong and we are canceling your order. You will be refunded within 5 days. And too late to order something else or go get some nasty fast food.
This happens way too often, GrubHub!
Good job!... 5/5
Keep up the great work!...👍🏼
Not delivered to me! 1/5
I paid $45.40 for an order that must have been delivered to someone else. I hope they enjoyed our dinner! I need to have this credited back to my account. I reordered but dinner was not worth $90. Judith G.
This is now my second time ordering! But it was very nice to stay home and not get out for food !
Excessive fees 1/5
By HIGH FEEs!
Of all the delivery apps GH is the most expensive. Absurd.
Dehumanization at its Finest 1/5
This company embodies the spirit of dehumanization. It’s bad for the environment and it’s terrible for the drivers and unhealthy for the consumer. Why does it even exist?
Not Good 1/5
This App is awful. Why when I search are you showing me restaurants that are closed, why do half the restaurants menus only show half the items or only show the beverage menu, why do the pictures not match the description, how has DoorDash figured all this out and Grubhub hasn’t?
God Fathers Pizza 5/5
We have loved it for years but didn’t how to use Grub. Managed with Grandson help. Will use GF more now.
Not using this app again!! 1/5
By zegeye adu
It was my first time using Grubhub. I placed my order at 5:27pm and they told me it will arrive at 6 something but never did. They too more than 2 hours and the food was cold . Not using this app again!!!
Terrible Service 1/5
The service I received was absolute garbage. I was going to meet the driver at the destination within the given estimated delivery time. He canceled my order and left. I re ordered the same order and they had the audacity to bring me the EXACT same food from my first order. This was after waiting in the cold for an hour (I didn’t have a vehicle and I was on a military base). The food was no longer fresh. Would not recommend.