Good App 4/5
Good, easy to use app. I think the delivery fees are too high. Once you add tip - it’s pretty expensive to order food - otherwise I would use it more.
Driver no good 2/5
Last time I order the guy beg me for another tip when I had already tip on the app. He was mad n hit my door because I didn’t give him what he want.
Easy to use app!
needs to be improved 2/5
whenever i order from any restaurant, there is never a driver assigned and i have to either go pick it up myself or contact customer service. and this is every SINGLE time i order.
cancel my order without reason 1/5
Wait for delivery and got order cancelled without a reason
Changed a lot no longer a fan 1/5
By Gemini tu college girl
They’ve made the prices ridiculous and no longer run promotions like they used to. It’s not worth it unless you’re desperate enough to pay almost 20$ for a 5$ sandwich just to be delivered.
Looking @ the reviews
Standard ‘form’ message of ‘Sorry .. yada yada’
Refunds or corrective actions , customer has to fight numerous times .
Will not use app ever
Not open late at all 1/5
Not open to 24/7 fast food at all! Booo
Late late late 1/5
I ordered through the app. When my order was running 10 minutes late I decided to call the restaurant in which case they told me the food was ready but no driver came to pick it up. I proceeded to call grubhub, in which case there was a driver assigned who would not be able to deliver the food for another hour (I only live 15 minutes from the restaurant). So our food sat for over an hour before we could receive it. The food was cold and soggy because of all the time it took. There was additionally items missing, not sure if this was the restaurant or drivers fault. When speaking on the phone, the service man said there was nothing we could do about it, although he was very apologetic. He could not get in contact with his manager, and we have not received any compensation for the terrible service we received. I would absolutely not recommend this app to anyone.
By christine limousine
Ordering from the website vs the app is a big deal. One honors the promo code and the other doesn’t. After bringing this to the attention of customer service, aka “Mohammad,” who was “extremely for my inconvenience,” he told me there was nothing he could do. Great. Meanwhile, the delivery driver calls me when he means to call the restaurant. The food isn’t even here yet and already I’ve lost out on the promo, the only reason I made an account. Next time I’m driving drunk! Jk but seriously, Amazon is way better at this.
Need more Mexican restaurants 5/5
Not very good at making issues right 2/5
We ordered from Red Robin tonight and the order showed up missing one of the meals. When I contacted support they said they would refund the missing meal plus taxes. They never offered an option to get the missing meal delivered. We had to place another order and pay another delivery fee and tip and wait another hour for it to show up.
Good delivery 4/5
The order was early and spot on. No issues great service.
Order was not placed 1/5
I ordered food and the app said that they received the order but then we called about 50 minutes later than the eta and they said they never received the order and it still charged me and I didn’t even recieve my food .
Shrimp Fried Rice 4/5
Shrimp fried rice was AWESOME!!
The rest of the food was OK.
Busy day , easy food 5/5
This is perfect for a busy day when you need easy food. Love it.
By jorge lega
I ordered food from Taco Bell and they delivered 3 hours later, I had to call grub hub 5 times, the order never arrived and I didn’t ate nothing that day. I don’t recommend using this app never in your entire life, if you have Uber eats in your city please do yourself a favor and order from there
The worst - use uber eats if possible 1/5
Takes forever to get food. No map tracking. When you call to get status update (because no map tracking) they tell you to call the restaurant. Grubhub, what exactly do you do to justify collecting a service fee?
This was so good 5/5
To everyone who thought bad about this change your attitude because this was the best decision I have ever made
Average delivery time 2 hours 1/5
Ordered from GrubHub at 6:50 pm and it indicated delivery to be 7:40 pm. By 8:10pm I ran out of patience and called both restaurant and GrubHub. Turns out the order has been sitting at restaurant for 40 minutes and no one was there to pick it up. Now I just hope I can get my $65 back.
I’ve been using UberEats, doordash and amazon restaurant regularly. Never had the problem of food not showing up in the last two years. Only started using Grubhub because of my Amex gold card. What a scam.
Great alternative to Uber eats 5/5
I like that it has more options compared to Uber eats!
Crashes for no reason/less options 1/5
People - this is to RATE THE APP not Grubhub!! This app is completely unreliable - I HATE IT!! Crashes or gives an error message for no reason
Great so far 4/5
My boyfriend and I have been using Grubhub regularly for the last couple of years. The service has definitely gotten better over time.. Both of us are disabled and can’t drive, so it’s a big help. There’s been a couple of hiccups, mostly on the restaurant end, but overall, the service has been reliable and easy to use. The one time we did get in touch with Grubhub over a mishandled order, the team was great about getting it resolved quickly. Keep up the good work!
Took a chance on this place 5/5
By debi theriault
They have the best wings 10 stars for real
No notification sent saying driver on the way 4/5
By :) fun$
I never got a notification that the driver was on their way. I kept waiting to receive more notifications and then I got a knock on the door. Kind of disappointing. Door dash may be better
Very good with customer service and helping after a problem.
The App 4/5
By Sydney Spencer
I love Grubhub app! It’s very easy! I really wish it would tell you it on the way! So you actually know when your food would get here! Especially because you get an email saying you can track the food! Update it so we can track it better! Food is always late when I preferred myself! People are always nice tho!
Great app 5/5
I have no complaints. I enjoy the convenience of not leaving home to enjoy great food.
Missing food 2/5
Missing bbq boneless chicken prefixes. I deserve a refund,
PROMO CODES DON’T WORK!!! 2/5
Twice now I’ve tried promo codes and both times it’s said it’s already been used when it hasn’t.
Great Grub! 5/5
Grub Hub is easy and fast. It keeps track of your orders so you can quickly order those items again. Good service!!
Awful support 1/5
If your app puts a block on my order that I used a promo code for it should be dealt with swiftly not in 48-72 hours.. All I wanted to know is if I was charged for your apps screw up. Can’t even tell me that then you guys have serious issues and a terrible support system
Always great service 5/5
By Sam JK
I love ordering using Grubhub, the delivery timer is almost always right and if there’s anything wrong with the order they call the restaurant for you and refund you really quickly. I’ve never had any issues with drivers, and never had a problem that grubhub didn’t fix the same day. Over all it’s a great food ordering service!
Terrible Delivery Timing 1/5
I ordered my food 4 hours before it arrived, the restaurant I ordered from it literally a straight shot down the street from where i live. It took at least 4 hours to arrive. Which my food was cold. This app is a Waste of time & money! Do NOT USE THIS APP!!
Taco Bell!!!! 5/5
By Cisco 9000
Won’t order again.... 3/5
This is probably my last time ordering from Grubhub, at least it will be if I’m using the delivery option. Out of all the food delivery places, my orders from here always, ALWAYS late or they don’t come at all. Its infuriating to say the least. It’s either that or they wait a half hour to tell me that my order has been canceled.
Grub hub get a clue 1/5
This company needs to get it together. I’m never ordering again. Literally always wrong and all they offer is a $10 coupon on your next order that expires in a month.
First time 5/5
Was a good experience!
Bad customer service 1/5
So far every time I’ve ordered my meal has been cancelled after waiting for a long Period of time this is the last chance I’m giving them before I never use the company again
Never again 1/5
Although my told me she can’t stand them I gave it a try anyway...will not be making this mistake ever again....terrible wait time and after 2 hours I still did not receive my food!!
The Best 5/5
The food at Pizza Vino’s is the best pizza out.
Not reliable 1/5
First time, Driver decided not to pick up. Second time, Restaurant isn’t partnering up with them anymore and Grubhub forgot to change it online. Third time, driver was late 30 minutes. Customer service isn’t trained very well.
Terrible at getting offers using promo codes or other discounts 1/5
By Noah's Place
This app kept jumping around and didn’t make good in a promo code they sent me. If you don’t care about it taking an hour to get your order right and not saving money then go for it, but I’d shop around
Stay Away 1/5
I’m not one to write reviews on apps, but boy Grub Hub is a total fail. I ordered for the first time today with an ETA of an hour. Understandable for a Thursday evening. It’s now been over an hour and a half and my food is still not here. I called customer service and they tried to tell me that the restaurant didn’t have my food ready (total bull...I ordered from Panda Express of all places! How busy could they be on a Thursday night!?) I then chatted with customer service who told me they were low on drivers (the truth comes out) This is completely unacceptable and if you don’t have enough drivers then you’re really going to piss a lotttt of people off with how long the wait is. I’ll stick with all the other food delivery services out there. You’ve lost a customer already.
Do not get 1/5
By Luke Kemia
My food has been stolen by the driver on multiple occasions, and the driver usually takes his time getting to one’s house, making the food quite cold. I would not advise getting this app, try Uber eats. It’s much better.
Can’t even order 1/5
So I have tried multiple times to use this app and even contacted customer service about my problem but it won’t accept the city that I’m in and I know that it is offered here. It just keeps bugging out saying I haven’t even typed in my address. And customer service keeps disconnecting me. 😒
No stars 1/5
I can’t believe I’ve ordered through here and experienced unnecessary rude workers because of their fear of delivering who the hell do you people think you are? If you’re scared don’t go to work. Plain and simple