Forgot items on my order
Estimations are a joke 1/5
Make sure that you budget your time well with this app. It always takes twice as long as estimated
We placed an order and never received the food. Grubhub said we would receive a $20.00 deduction on our next order. We never received it. The gift was for the inconvenience of no food, which we waited for until 10:45 pm. As senior citizens, we were pretty hungry before we were notified. Otherwise Grubhub has been right on.
Horrible experiences 1/5
We have ordered several times from GrubbHub to only have issues non stop with the delivery of our food. Deliver drivers either do not show up with the food we paid for, it’s cold or they cancel the food after you wait for 2hrs or more. When getting customer services to issue back your money they only want to provide you half your money or give you a credit for less than what you spent on the food ordered. Absolutely ridiculous! Use door dash or Postmates at least you receive your order.
First experience-Horrible drivers and customer service 1/5
I ordered a sub from a local sub shop the order came to $25.83 including the six dollar tip. I get a text at 7:45 saying my Oder is done and has been picked up. It will be here by 8:00 -8:10. So curiously I open the app and follow him on the map. I follow him to six other restaurants and other sides of the road and the busiest street picking up other peoples food. Then I proceed to watch him travel to other peoples houses and deliver the food that he just picked up after me. 6 other stops!!!
But wait it gets better........ The order then gets “delayed” 2 more times after he’s left with my food. Delayed because why?? The food should have been here by 8:40. Then I get a text saying my order was delivered?? I chatted with the app support and explained my order never arrived. They offer $25 on the app and no to refunding my credit card. They refused to refund my credit card and basically stole money. I will never use the app again or this company and I will tell all the local business owners to stop using them. Can’t wait for Uber Eats
Use Anything Else 1/5
Go use Uber Eats or a service that cares. I can't rate GrubHub low enough. Constantly messed up and late orders, orders canceled without explanation, extremely poor customer service addressing issues. Stay far away.
Update maybe? 1/5
There’s only one place on here.
Usually I am all about tipping. But 20% as the low option is VERY generous. It’s already extremely costly to get my food delivered.
Mac and cheese bites 3/5
By bizza eater 22
Dear Grub Hub,
Hopefully these max and cheese bites will be great. Along with the pizza thanks.
Good when it works and you get the right food.... 2/5
But that is rare
The App Great 4/5
The App works great but the service not so much.... The driver got lost one exit away from the destination and instead of having the option of just replacing the order with a competent driver that knows how to use a GPS or a phone I was told that I would receive a refund...., between PayPal, Grubhub and my bank I NEVER received my refund and was made to feel like I was annoying. It’s not all their fault and it was only 29.22 but it still leaves a bad taste in my mouth
Better than DoorDash 5/5
So far, been more impressed than other delivery services! Keep up the good work
So easy 5/5
I love the variety of food I can order and they are right on time!
Fast delivery. Great Mexican pizza! 5/5
By T & Dee
Just took 25 minutes to get here. Courteous , friendly driver. I love the Mexican Pizza with a mild hot sauce.
Use a different delivery service 1/5
Grubhub is a terrible delivery service I’ve had my order dropped three time with no notification. The delivery is usually 20 minutes late with the food being cold. Use Uber or door dash if you want quality in a timely manner.
Grubhub? More like Grubdumb! 1/5
My delivery driver is always my father
Taco Bell 5/5
My food was good and on time .
Not great 1/5
They are three for three on getting my order wrong and “not being able to” fix it
Steal money much? 2/5
My delivery driver called but could not speak very good English. She said something to the effect that there was a problem at the restaurant. I called Buffalo Wild Wings and they explained to me that they had ran out of queso and offered to replace it with something else. I had no problem with that. Unfortunately, the small item I chose took another 30 minutes for the restaurant to crank out so they called me back and told me it would be free. My poor delivery driver stayed there the entire time. She brought my food and I gave her a large cash tip because I thought the order was free. The next day I noticed I had been charged the full amount. I called grub hub. They offered to refund me the tip but I refused the refund because the driver did nothing wrong. Grub hub was not charged for the meal, yet they charged me for it.
My first time and I’m never doing it again 1/5
I used the app so I can order food for the day I ordered a big meal used the rest of my money for the week on the meal soo I can have something to eat for the day. This is my first time using Grubhub. I notice as I’m tracking my meal that for some reason the person delivering my food was in the same place for what seemed like 10-15 minutes I call and she tells me she was in an accident. I make sure she’s alright and Grubhub calls me saying there giving me a refund. I’m ok with it accidents Happens I plan on just ordering again. They issue the refund and I don’t see it in my card so I call wondering where it is, they then inform me that the refund will take 3-5 buisness days to come back. Now I’m mad I don’t have any food for the day and I don’t have any money for the next 3-5 days. Never again.
Worst delivery service in Memphis 1/5
By Deranged customer
It’s like nobody works for Grubhub in Memphis because my food always comes a hour later than the eta food be cold as hell by then y’all need to do better
It sucked ! 1/5
I had to wait 2h for my order !! Never again am i ordering from Grubhub !!!! The worst idea ever !
The order said a different time. 5/5
It was here sooner then I thought. Perfect temperature and friendly delivery person.
Takes so long 2/5
By jajwkawj wbe
I don’t know why It takes so dam long to pick up a order doordasher is more faster the drivers are faster they don’t take half an hour to pick up a dam order from a fast food .
Grubhub Rocks My World! Love it!
Terrible customer service 1/5
I will no longer order from Grubhub. I ordered donuts for my office and had them delivered because I had to time to pick them up. The delivery person never showed and never returned the donuts. Grubhub customer service did not care. “Oh well give you half off your next order.” No thanks. I need a full refund. Use Door dash or order from the restaurant directly.
Worked just fine ‘til the update 1/5
I can’t place an order because every single time I go to finalize the cart the app crashes. Super annoying when you’re really hungry and have you heart set on ordering Chinese food.
Never again !! 1/5
Do not ever use Grubhub! I paid an outrageous delivery fee to turn around and have an estimated 50 minute wait for a restaurant that is 11 minutes away from me! Not only that the estimated time kept going up. I call customer service to see what was going on and the guy said the order will be at my house in 15 minutes. 25 minutes later my order still isn’t here! They were so quick to take the money out of my account but it takes all these business days to put it back in my account? Do not ever waste your money on Grubhub . Ubereats would never !!
I Use To Like But Eh 2/5
I ordered Taco Bell, and I always specify on the app to get a call because where I’m located in the house I can’t hear a knock. I noticed my ETA was getting closer so I waited by the door, never got a call or a knock. Immediately went to chat and claimed they couldn’t redeliver. Of course not, they never showed.
Frequent Grubhub user.. 4/5
I use Grubhub multiple times a week! Usually I have really good luck with them. Every once and a while my order is later than it’s supposed to be. One time my order was placed and never picked up by a driver. Grubhub refunded me my order and gave me a credit. Good customer service.
Terrible Customer Service 1/5
Poor communication, did not resolve the issue.
It always my “Go -Too” delivery 5/5
I always use grub hub to look for any food I have taste for.pretty reliable and fast service.
Thieves! Don’t download 1/5
I ordered some food for delivery from GrubHub. The food was never delivered. I contacted GrubHub for a refund and the agent I chatted online refused to refund me on the basis that the driver called me on the phone and did not receive an answer. I ordered from GrubHub many times before and they did not have any problem delivering before. My address on their file is correct, the apartment easy to find and we have a person at the lobby 24hrs who can direct anybody to the apartment. Besides on there is nothing on GrubHub's website including in their "Terms of Usage" that mentions if they don't reach you by phone they won't deliver the food but still charge you. Use any other delivery app!
Missing functionality from Tapingo 2/5
I really wish Grubhub learned something from Tapingo, which they acquired recently. In particular, you could use past order to place a new order with just 1–2 clicks. With Grubhub, each order is a separate adventure (chiding optons, payment method, etc...). Big waste of time.
STILL CRASHING... 1/5
LATEST VERSION KEEPS CRASHING.
Don’t waste your time !! 1/5
Grubhub used to work very well and now they always bring you your order extremely late or they never show up !! I waited for two hour for my order only for them to just cancel at the last min yet won’t give me my refund !
Sadly Grubhub disappointed tonight. Both on failing to deliver my sons dinner and on having great customer service/making it right. I texted the driver right away- she called Grubhub, she gets the star. I used the chat to explain only part of our order was delivered. He responded that he would process a refund in five days for the missing items and asked if there was anything else he could do. I explained that doesn’t help me right now because I would have to get dressed and drive to replace my sons missing dinner- missing the whole point of ordering. I also explained I tipped on the entire balance which would now be $15-20 less. And waiting five days for them to refund the money that I would now have to spend was ridiculous. His response was to say sorry, have a great night- and end the chat. I reached out to the Grubhub email- to be told to wait 24-48 hrs for a response. Horrible customer service. I was using a delivery service because I don’t feel well and didn’t want to have to load up my littlest son into his car seat to drive somewhere. And now, I have to do all of that, spend double, and get hung up on by the “help” chat. Very disappointed and would not recommend if it’s a needed delivery.
Harsh but important 1/5
The app is great and would have 5 stars but service varies from restaurant to restaurant. However the biggest issue I’ve had is that when ordering the address is not confirmed which has already led to a few wrong addresses.
Twice now, we put in our order and after waiting for much longer than projected we found out our food wasn’t on the way. One time our order was cancelled by the restaurant because they were swamped and decided to not accept take out orders, the second time there was nobody from Grubhub to pick up our food, after waiting an extra hour, we had to use their impersonal chat to cancel the order and it was way too late to have dinner, not happy! The service should have early alerts to notify if the food is not arriving. Sadly, it can be convenient to have food delivered, but the irresponsible way Grubhub is being managed makes it a no go for us. We will be looking elsewhere for our deliveries. Grubhub’s advertising is a huge lie, not to our door fast, possibly not even arriving, that is unacceptable.
Ok but needs improvement 3/5
Need to have place to add xtras like sauce
I love Taco Bell they are very professional 5/5
Drivers are very friendly and professional
My first order of many more to come 5/5
By Joy Singletary
Today is my day off and didn’t feel
like doing anything so instead of going to pick something up to eat I decided to use GrubHub. I’m glad I did, my food arrived before the time stated, it was hot, fresh and delicious! I will definitely use the service more often.
It was ok 2/5
First time i ordered i got a code from an influencer on instagram but months later ( This month which is august week of august 12/19
$10.00 got tooken from my card and i dont know why nd i have no way of finding out and for that i wont be ordering from this app again.
Poor food quality and no refund 2/5
By 017474 r xlambs
Some of the restaurants are REALLY bad. Like POOR food quality that would make your physically ill...and grub hub nor the restaurant will refund you the money. Ubereats does without hesitation. Stop accepting restaurants that can make people sick.
Deal pass issue 1/5
Using deal pass is horrible, cannot copy and paste
Nice selection 5/5
I use GrubHub at home, and it’s my go-to when I’m traveling for work and need to order up some comfort food. Never disappoints
Non existent customer service 1/5
Terrible customer service, really, compared to the competition.
So far so very good in all areas of customer service, delivery etc
Hadn’t used Grubhub in a few months. Received a $7 off coupon to order. And so I did! Thanks Grubhub!
Keep up the great services!
Very helpful 5/5
Staff has been very helpful.