Go somewhere else 1/5
the app looks cool yeah so what. 4/5 meals are either missing items or don’t even get to your doorstep. never had more of a problem with any other service than with these guys. absolutely terrible
Received wrong order 1/5
I had recently made an order of McDonalds for my son and grandkids. Made the order and when it was received, we did not get what was ordered.
App Update is the worst 1/5
So before latest update the app was fine. You could easily search previous orders even by specific restaurant. Now it’s all in 1 list that you have to scroll from and it’s not broken out specifically by restaurant making it not as easy as before to search and reorder exact order when they differ from time to time.
Furthermore I dislike the change to total when viewing before checkout. It’s. It as easy to see total amount and what your tip would be so you can round it to make the amount in whole dollars and no cents. It’s a small change but now you have to enter your tip go to next screen and then go back to change tip amount of the total isn’t an even amount. Please bring back these features as new changes are terrible.
With the new CA prop and additional fee of what Grub Hub is calling driver benefits makes it more confusing on if you should leave an additional tip for the driver. Please bring back the old setup where it told you a percentage of what the tip was. This way we can tip drivers on percentage amount and not have to resort to whether driver benefits fee we are charged every time is covering it for the drivers or if we are now suppose to just pay more fees per delivery and still add additional 10-20% tip on top. Come on grub hub, we have been loyal supporters of the app and service along with tipping our drivers well. But tacking on additional fees, that don’t have too much info on what it is is not transparent enough and if you’re going to cover expenses of drivers better, so they don’t have to rely on tips, then having additional tips as a prominent option is sending the wrong message.
Still use grub hub but recent app updates give this a 1 star rating again until they are fixed for good.
I’d advise to go take out over grub hub with all the extra fees. During a pandemic, money is tight as is, and if you need to have your food delivered, it’s better to have more transparency or better understanding of charges. Save some money and pick it up yourselves. You can easily save $20 a meal. If that’s 5 meals a week that’s $100 bucks a week in savings and you can still support local businesses during the pandemic.
Grub Hub is still probably the best delivery service in my area compared to other apps, however as they have become more popular so have the amount of fees. Delivery Fee, Service Fee, Driver Benefits, and then government taxes. Before taxes alone the fees are half the price of my order from Chipotle. How can this be? Really for operating costs, and Prop 22? Be warned, service is good, but the company is gouging Americans already strung thin by the global pandemic, and all for running an app as the middle man. The convenience should have a fee, but half the price of the actual goods you’re purchasing? I don’t think so.
Why isn’t plasticware-free the default? 3/5
As we round up on a year in lockdown, with the vast majority of our deliveries to our homes, why aren’t the deliveries plastic-free unless we request otherwise? Even when I find a roundabout way of requesting this, the plastic still comes. I have written to Grubhub directly about this, but received no response. In this day and age, the wastefulness is so discouraging - and makes me think twice about ordering in.
Drivers lie 1/5
Almost every time I have gotten grub hub at night the driver texts to say they have delivered the food to my porch. Which would be nice except they text it when they are pulling up and before they actually have dropped it off. I’ve had countless times in the pandemic when some maskless driver surprised me before I got a camera to validate. Also creepy when they just want your door open. Use a different app.
Dope Interface 5/5
By Spin Easy
Navi Gabi kitty was flawless - graphics, choices - all top notch!
Grub hub plus member 1/5
I am a grub hub plus member. My order waited over an hour at the restaurant while three drivers accepted my order then cancelled after a time. Grub hub only offers a 20%discount to their paying customers after grub hub drivers decide not to get the food they accept. I understand that there is a limit to what companies can do but grub hub customer service made me feel like I was at fault and they can’t do anything about orders that their drivers ignore. I am extremely unsatisfied with grub hubs customer service.
Food said delivered but never got it
Add more addresses! 1/5
No. You have my home. That’s all you need. Making the add more unskippable earns you an uninstall.
Best delivery place every, you get awesome perks. I really love it 😊😊😊
By Cool beans baby
I love Grub hub. The drivers are great and so kind. They are careful with your food .
Good add needs better messaging interface 3/5
By alan wrench (killed cobain)
The app needs a in app messaging system because half the time my text doesn’t actually go to the doordasher
Over priced 1/5
Always happy 5/5
By happy with my orders
Grubhub makes things easier in life. By ordering food we are able to finish our movie and never stress. I have never had a problem with them before!
Driver’s husband did wrong delivery 1/5
Tipped for a delivery at the wrong house. Won’t happen again.
Not dependable 3/5
By Miami Beach 007
So many times I place and order I am told will be here 30 ministers and 3 hours later it’s not there and they just cancelled. Eat 24 used to be better
Honestly it dormant have most restaurants and when I order it always messes up my order and it does not tell you if the restaurant is closed so you will place a whole order and then realize the place is closed definitely prefer Uber eats or even door dash over this
Do better. 👌🏼 1/5
By Disappointed customer #6
Always gets my orders wrong foods always cold.
Disappointing and not just on one single occasion 1/5
So I normally use DD and one day I decided sure let’s tryGrubHub it’s probably the same thing well the first time I was very very wrong I placed an order and it took the driver about an hour and a half to two hours to bring me my order and I thought to myself you know what benefit of the doubt pandemic whatever don’t condemn them by your first try and first experience give them a chance so I gave them another shot second time order was canceled for unknown reasons due to driver complications or something like that so I gave it a break and went back to using my old faithful DD food delivery service.. well let me tell you the other day I thought to myself I want some fish and chips and I didn’t wanna go anywhere and I had a coupon from GrubHub so I thought why not third times a charm, boy was I wrong..I placed my order in the evening/dinner time kind of window so I thought OK maybe good 45 minutes to an hour my food will be here NOPE!! it took them two hours for them to figure out how to get me my food the app switched off three different drivers and in the end they sent me another message saying my order has been canceled ..Yep that’s right once again GrubHub let me down so no more GrubHub I’ll stick with DD thank you very much, I actually went out of my way just to write this review because I was kind of that irritated. Yep call me what you like an angry fat man I didn’t get my food but still don’t come between daddy and his fish and chips is all I’m saying.. and with that being said as soon as I post this I will be deleting GrubHub‘s app from my phone and have no intention on giving them another try or revisiting their services in either the near or late future and yes I know I wrote a lot but today’s my day off and it’s the morning and I’m drinking coffee and I have nothing better to do lol
Grubhub ad 5/5
I haven’t used the app I just liked the ad. I downloaded it to just give it 5 stars
I’m A Grub Hub Customer 4/5
I love the app, with all the features available. Great buisness the timing is a little off, but easy improvement. Your refund policies easy improvement. Great App. But needs a little more variety.
It’s almost good 2/5
The app, wants to do a good job. Sometimes it does and then sometimes you go down a rabbit hole of choices and your order never can be completed. Was just on a menu, that required seven choices, with items from 1 to 10, and the message just kept saying make choices. It would not go to the order and close. Not the first time. And unfortunately, the app has nothing to do, with GrubHub‘s poor selection of drivers that interface with the public. Not rude here, but if Driver can’t speak English, nor read English, they are going to not respond well to a question or understand instructions. Maybe you should think this one through GrubHub
By someone who hates GH
Ridiculous how Grub Hub hikes prices on all menu items AND THEN takes a 6.25% fee. Inflating pricing for mom & pop / local restaurants for their own gain is dishonest and makes those restaurants less competitive.
Done, terrible drivers 1/5
Placed an order. The restaurant was running 5min late and the driver walked out, canceled the order saying the restaurant was closed. Get responsible drivers or at least hold them accountable.
I love chipotle it’s my fave place to go when I’m craving fast food but still want to keep it somewhat healthy. I’ve only done Grubhub 3 times but all times I had amazing drivers.
Awful. 1st and last order. 1/5
By f Ho lal
Placed order hours in advance, w specific delivery details.
30 mins prior to my requested delivery time, I received the text saying it was dropped off.
I immediately went to my front door to find nothing.
Customer service reconciled by offering me 2 month trial of GH+. In what world do you mess something up and then receive ongoing customer loyalty? Grocery stores closed now, and basically left to fast food or not eating dinner. Offer me 10-$15 off my next order or something substantial. I won’t be using this service.
Oh and their “refund” won’t be back for 3-5 days. Rep. Said I can place another order if I want. Again, why would I pay twice for something I was supposed to already have? Such a joke.
Can’t wait til “Spread” makes it to my area! 🤦🏼♂️
Beverage concern 5/5
By E.D. The original
Please get with the vendors/restaurant to come up with a way of securing beverage orders so the recipient like myself know my drink haven’t been tampered with 👍🏾
Good App 5/5
By pistol hollywood
This is one good app! Why? Because it brings you the food you love. So easy and simple, takes the chore out of ordering to go. Great selection of restaurants too
Just awful 1/5
Lousy search feature. No map feature.
Most disgusting, horrible customer service I have ever had! 1/5
My order was cancelled WITHOUT NOTIFICATION after I had waited for over an hour. I will NEVER use Grubhub again. Contacted customer service and was told “yes, your order was canceled, sorry, I’ll report it.” Thanks! No problem that I waited for nothing and now have to order and wait again! I can’t believe that GrubHub can afford to provide such poor customer service when there are so many new delivery companies popping up. I will do whatever I can to help put them out of business. Better think about ramping up the service if you want to keep deliveries going.
Debit card 1/5
By Ali Alqalllaf
If you want to pay with a debit card, don’t waste your time!! They don’t have an option for that!! CREDIT CARD ONLY!!
inform people 2/5
If the food is not available let me know
Grub hub is very slow and terrible customer service
Great app 5/5
Very upset. 1/5
Today I ordered my lunch and it said that it would be here in about an hour. At first I thought it was fine and I would get my food, then the time it told me it would be delivered came around. I called them and they said it is on its way, another hour later and they cancelled the order. Waited two hours for disappointment.
Lazy Day 5/5
I love not moving make sure you tip your drivers I love not moving 👌🏾🥰🥰
1 star review 1/5
My order was delivered to another house despite the correct address!! I have been ordering a lot recently and never did they deliver my food on time and driver can never get the right address!
I’be personally haven’t had any bad experiences with grubhub and when comparing neighboring food services prices, grubhub is cheaper.
Hungry Hippo Hub Club 5/5
Fast ready and fast delivery
Fee’s are crazy 2/5
By Nine tail fox 48
Two Burgers and you can not ask for napkins or Salt and pepper packets and you want us to add more this to our order. You know their a pandemic going on
Too streamlined, missing reliable ordering input 3/5
I’m sure it’s hard to keep everything organized, but there is a serious lack of customer input options when ordering. Ever try to order a burger, and there are no options to add condiments? I know I can request to send special instructions, but will the restaurant notice? This is just one example, but it comes up often when I order from grub hub.
Need more options 5/5
By Review on pic lab
Good app and love how you get rewards.. makes it more appealing to order but need more restaurants!
Needs more stores 3/5
Needs more Chinese food places
Y’all areMore expensive with delivery fees and taxes than door dash
Poor UX & perks 1/5
By Stevie (The real one.)
It seems to try too hard to show nearby restaurants, making it difficult to search simply by official restaurant name, without changing the location as well.
Also, I’m not fond of the constant, disingenuous “$___ off your next order!”, with the fine print explaining that it expires within merely a couple days.
Delicious food.👍🏻👍🏻👍🏻👍🏻 5/5
Great food 5/5
By jen in st paul
We really enjoyed our pho and rolls tonight! Accidentally ordered from them and will do again!
I love Smashburger 5/5
I could eat the onion haystack rings breakfast lunch and dinner. I think they are the best!
I hate this forced 5 start reviews 1/5
App has the annoying popup asking if you want to give it 5 stars basically. Super annoying, so getting rid of it.