If your hungry you might as well drive or walk 1/5
I ordered a simple order of two 5 dollar boxes from a Taco Bell that is less then 5 min from my house and the order took nearly 2 hours to get to my house to make up for grub hub offered me 3 dollars off my next order complete waste of my money buying cold food and melted slushy I recommend you use anything but GRUBHUB!
Grub hub drivers stink. Use something else 1/5
By Dave Number One
Thanks grub hub. Waited an hour for an order, it said it was delivered, not to me! I call customer support in whatever country that is and all they will do is refund my order. Can’t replace it, can’t talk to the driver to find my food, ruin our dinner. Thanks a lot! I’ll never use grub hub again.
Ridiculously bad 1/5
Food never arrived despite it being marked as “delivered.” Delivery driver claimed he called, texted, and waited outside (he did none of those things). Grubhub customer service person #1 disconnected my call after putting me on hold to look into it. Grubhub customer service person #2 said he could not refund my money, instead offering me a 50% off coupon. That’s illegal. Grubhub customer service person #3 eventually refunded my money but offered no other assistance in explaining why I didn’t get my food and why I had to call grubhub three times to get resolution. Absolutely never, ever again.
So bad. 1/5
Waited almost 2 hours for food for a 40 minute delivery time. Called the restaurant. Said it had just been sitting there and no one had picked it up. Only upside is I called to cancel and get a refund which they did, but what a waste of food.
They took 12$
Delivery takes too long 1/5
By get nae-nae'd n00b
I’ve used GrubHub many times, mostly for Taco Bell. The first few times went smoothly but every time after that, the delivery takes longer and longer each time. The restaurant is close to home but still takes over an hour to even get picked up and most of the time the expected delivery time doesn’t update. It also doesn’t help that every single time I order a drink, they bring the wrong one.
Good restaurants but bad service 1/5
By why make me do.this
There are restaurants in the app that I like but half the time I don't get the food or is cold. I think it's a problem with the drivers. Other apps provide better service
I’ve been waiting for bubble tea for 1.5 hours 3/5
App is ok...but the estimated delivery times are always wrong. It usually takes 2-3 times as long as they say. So if 30 minutes, expect 1-1.5 hours.
Food hasn’t shown up 1/5
Ordered food, 2 hours after it was suppose to be here still hasn’t shown up
Very underhanded business practices. 2/5
Grubhub used to be a convenient way to order food from local restaurants. Lately, however, they’ve started relying on some very sneaky business tactics in an effort to shake you down for every last dime.
First off, they no longer show you how much the delivery fees for ordering an item are until you go to check out. Why hide this, Grubhub? Just be upfront with your delivery fees so we can make our restaurant decisions based on it.
Second, they’ve went ahead and combined “taxes and fees” into one category so they can shake you down for even more money under the guise of “taxes”. Shame on you, Grubhub.
Finally, the app will send you non-stop notifications asking you to place more orders. I keep notifications on so I can see when my orders are on their way or if there is an issue, but they use this as an excuse to send you nonstop spam push notification.
Grubhub, you need to be more transparent and upfront with your customers. Your business practices are bad and you should feel bad. Shame on you.
Yummy 5 stars 5/5
Num num num
Terrible service 1/5
Took over 2 hours for my food to be delivered
They’re unreliable 1/5
I ordered food from a local restaurant here in Baltimore and we had our delivery time changed four different times. When we asked for the food to be discounted for being over an hour and a half late they insisted that we just cancel rather then give us the food. I am now making sure that everyone knows how unreliable they are in this market. UberEats certainly has a better customer service department.
Broken app, false promises! 1/5
I have a 12$ off my first order coupon, so I decided to try Grubhub over ubereats. Went to apply my coupon and wouldn’t work... well that settles that! Back to Uber eats! I’m not playing these games....
Usually no issues. However, there is only one option for tipping which is a few set percentages of the order to choose from. I prefer to tip in cash. There is no “tip in cash” option so, when I set the tip to $0, I run into more delays in delivery times. When I’ve chosen to tip on the app, I don’t run into that issue. I totally get it, though! I wouldn’t want to pick up and deliver food if it looks like I wouldn’t be compensated as a driver.
Deliveries are an epic fail 3/5
By aries zamora
I used to love Grubhub when their job was basically linking you up with restaurants. Since they took over deliveries my experience has been nothing but terrible
Thank you 5/5
Saves time and money!
Taking too long guys 2/5
My order always takes longer to get here than it says
I love the amount of choices I get and not high fees!
Great service ! 5/5
I love ordering from here ! So easy and convenient and has my favorite restaurants. I prefer this to the other order apps !
Canceled at the time when we should have had our food already 1/5
Cancelled and lied that BWW doesn’t take orders from them. But I called bww 30minutes after waiting and not seeing that restaurant received order and they are saying they didn’t get nothing from Grubhub. So they got on the phone with grubhub and then I got text that my order was canceled. This is 40 minutes in when my pregnant wife should have already been eating. Now by the time I reorder with Uber East she will probably not even eat by the time it gets here. Because they tried to lie about it my First experience could not be worse. thanks for nothing
A HORRIBLE experience. 1/5
Something was left off our order. Tried to
notify Grubhub. Got sent to a chat. 3 different operators said they would help me and promptly disappeared. The 4th said I’d been refunded, end of story. That still left my kid without her lunch! I am
Deleting the app as this is not the first time this has happened. Don’t bother.
Horrible service, time management, and communication! 1/5
By Little Sulo
The app was an absolute nightmare. I placed my order at 4:10pm, they said it would arrive between 4:55-5:05. Then 10 minutes later I got a text saying it would be delayed to 5:15-5:25. Then once it hit that time, it changed to 5:19-5:29. Then it stopped updating. I reached out to customer service and she said she called the driver and he’s still 10 minutes from the restaurant I ordered from. I had no way to contact the driver myself. 5:50 rolled around and the app still was unable to track my order and I hadn’t received any kind of text. Finally at 5:52 I called the restaurant to ask about the order and they said the driver JUST picked it up and was leaving. Then I got a text and the app updated. Horrible customer service. I regret ever using it. Door Dash is much more professional and efficient!
Not full menus 1/5
Grubhub does not list all the menu options from the restaurant. I had to order a large cheese pizza by ordering a large meat pizza and adding a note to leave off the cheese.
Late and cold and soggy! 1/5
Our Taco Bell took two hours to be delivered and arrived cold and soggy! I will be sure to use DoorDash from now on. This was my first and last time to use Grubhub!! Use DoorDash! It’s way better!
Stealing money 1/5
By Super Critic Girl
They cancelled my order two times in a row within the same minute for absolutely no reason and I did not receive my money back. This is ridiculous. The restaurant was and is not closed.
Late delivery cancel 1/5
The order was about an hour late and I contacted GH service team. They’ve given the estimated delivery time frame; however, a minute later, GH sent me the email said the order has been cancelled since the delivery was late more than an hour. The customer rep said he/she didn’t know the another dep. cancelled the order when he/she was giving me another wait estimate. The internal communications should be improved.
HORRIBLE SERVICE 1/5
I made two orders for the same food and I never received either. The drivers never called me or said they were on their way. I waited out in the cold for almost an hour and the app updated saying that my order had been delivered.... the call agent doesn’t help what so ever and there’s no calling service that allows you to talk to a representative for help.
No tip = no delivery every time 1/5
Food doesn’t get picked up. Boof.
You all need to do better 1/5
By Byrdgang MOBster
I only use your service when I don’t have any other options. There’s ALWAYS a problem!
Poor service 1/5
I ordered from a restaurant at 2:44pm and my food was set to arrive an hr later. As if that wasn’t long enough at about 3:11pm they extended the pick up time to 4:45pm. At that point I tried to cancel. The app won’t let u cancel until an hour has passed and then tells you it’s canceled and now you have to wait 5 days for your money. They never apologize for inconvenience or compensate. So happy I still had DoorDash downloaded. Way better option
Expand your area 1/5
We can’t even order from Grubhub because apparently they can’t deliver here.
Poor Customer Service when Issue Occurs 1/5
My food was stolen by the driver. Grub hub only refunded some of the money back. When I asked how they were working to fix the issue of drivers stealing people’s food they did not have an answer.
Not enough drivers 1/5
My food took 2.5 hours because the could not assign a driver, and then they got lost 🙄
Food sat at the restaurant, wasn’t even picked up by the time it was supposed to be delivered. 1/5
By Wook Prince
I ordered food through grub hub, and chose a restaurant that had a 25-30 minute delivery time. I had somewhere to be in an hour. About 45 minutes later my food still hadn’t even been picked up. I called Grubhub and they said they had been waiting for a delivery driver for almost 25 minutes... without relaying that information. I had to cancel my order because I needed to leave for my prior commitment, and so I just didn’t get to eat dinner that night. Grubhub did customer service didn’t help at all. I’ll be using Uber eats or a different service next time. If you need a dependable reliable truthful delivery service, don’t use grub hub.
Bad service 1/5
I am really disappointed with this app after an hour waiting for my delivery I called to restaurant for what was going on and they said my order had been waiting to be picked up for 45 minutes and I chatted to Grubhub and their solution was keeping waiting or cancelling the order.
Great app 4/5
Great app for vegan people.
Awesome service 5/5
Guys have great service and always on time thank you!
It’s good app but 3/5
By rod skzkc
It’s a good app but sometimes the restaurant would be open one second and close another second
Great app 5/5
There app is the best you can see the driver and watch the map while they drive to your house so you actually no when your foods coming!
Horrible service 1/5
I won’t get into it but my food was over 2.5 hours late, a promo code from a friend was not applied, And I had to walk through over 3 feet of snow to receive my food after three hours. Was told all the drivers are canceling on delivering the order but that if I cancel the order I would not receive a refund. 0/10 all around and the best they would do is refund the $12 I was originally entitled too. There’s so many other options out there I wouldn’t waste my time on this one.
Promo code 4/5
It’s hard to find a promo code sometimes but overall it’s great!!🤗🤗🤗
Environmental Impact 5/5
Despite putting in the special instructions field “no utensils required” we still get them. This is wasteful plastic that is often not recycle grade and will go in a landfill.
Utensils should be a added menu item not a default. And the food containers should be recycle grade. Recognizing this is hard to police there should be a way to rate the restaurant based on environmental impact.
I love Grubhub they are so professional I’ve never had a problem with any of my orders and they give you way more deals !
Won’t be using this service anymore 1/5
Of the two times I’ve tried to use this service, I’ve had to contact customer service and have my order canceled both times. Although I realize there aren’t many drivers available later at night, I don’t think you should be able to place an order if there are no drivers available to deliver your food. It sits there in the preparing stage for over an hour, with the delivery time becoming later and later, and after you contact customer service you find out that the system is still searching for a driver to deliver your order.
It may be cheaper than a lot of other food apps like door dash and Uber eats, but it takes forever to get to you. My order got delayed a whole hour and a half because it didn’t send my order to a driver when it said it did. My food was luckily warm and the driver was smart and kind enough to text me (I don’t think there’s a way for the customer to contact their driver)and let me know what was going on, but I’d much rather pay the extra money for quicker time
Rude Driver 2/5
By Sassy SHelle
Earlier this evening I placed an order with grubhub which went well. After realizing I mis ordered an item I placed a second order. This is when the problem started. The driver for my second order was very rude and unprofessional. After arriving at my home, the driver proceeded to tell me the amount of money in gas it cost her to get to my home($10).Then she said my tip did not cover her expenses. I suggested that she should’ve taken another order. After the encounter I reported the incident to grubhub and was shocked at the treatment I received. I found the customer service representative to be dismissive , and the reporting processes to be rushed. I was quickly offered $10 and then the call was ended. My reason for reporting the issue was to inform the company that they have drivers who are unprofessional and rude. Instead I was rushed through the complaints process and given a credit. Needless to say this will be the LAST time I use Grubhub. I will try one of the other services (door dash) from now on. Soooo disappointing!!!!