No delivery driver to pick up my order at Taco Bell. 1/5
I ordered at 10:41pm and i was given an estimated delivery time of 11:15pm to 11:25pm. I waited for that time frame but unfortunately at 11:02pm they sent me a text saying my order has been delayed to the delivery time of 11:35pm to 11:45pm. I was kind of upset but I gave them the benefit of the doubt so I proceeded to wait. I went back into my app to track me order and they changed my estimated delivery time once again to 11:55pm to 12:05pm, by then I knew something was wrong. I had to physically chat with someone to find out what was going on, and they told me their system was having a hard time finding a delivery driver for my order. I’m going to go out on limb here and assume they weren’t even going to notify me at all and that they were just going to keep changing the delivery time. Very unprofessional on their part, they should have more drivers because apparently that’s their issue. Now they have wasted my time and now everything is closing so I won’t be having a quick late night dinner tonight. I could have ordered somewhere else if all of this was going to happen. If I could give them no stars I would, so new comes and people who are skeptical beware. This will be my last time ordering anything from grub hub.
Worst app ever 1/5
Grubhub cancelled my first order for no reason. Always showing “Make sure to fill all required fields” while l’ve filled everything! Already deleted. I’ll choose other food delivery app instead.
Useless food service, better off eating air 1/5
Their app is useless, customer service reps don’t have any initiative about resolving order issues. They’re so useless and they take your money and you have to beg them to refund money for food you never received. Literally waited for food for a whole 5+ hours only to be told it will be delivered the next day, I am never using them again. Big mistake from the onset and they own seamless as well so it’s equally trash too.
Grub Hub Overall Experience 5/5
Overall I like Grubhub for the convenience in getting decent food delivered that typically would not be. I wish I could tip the driver after the food is delivered.
Price gouging 2/5
Going to delete this because they no longer show the delivery fee upfront in the app.
Said 40-50 minutes for delivery. Ended up being 2-1/2 hours and also was charged extra without saying what for. Food was cold and a mess when it finally arrived. Will never use this service again
Very good app 5/5
We use this app several times a week.
Works sometimes 2/5
Not the most reliable service. Orders are late or not delivered at all a lot of times. Why are we paying high service fees?? And then customer support is usually unable to provide any real support.
This app is cheap and goooood thank you
Never got my food 1/5
By jessi roegiers
I never got my food on Friday night. I ordered Taco Bell with my friend and we never got it. The guy that was supposed to deliver it could barley speak English. We couldn’t understand each other and it was very frustrating. I called to get my money back, but all they offered was 50% off my next order. Which isn’t a complete 50% because it only counts before tax, delivery fee, and tip. I will never use an app like this ever again. I know writing this review won’t do anything, but I just thought I’d let you know that my experience was terrible and you should do a full refund when something like this happens.
We Appreciate Love your service 5/5
By victory lap myisha
When our car broke down we had no way to eat my children and really really enjoyed. And thank you .
It nearly took two hours for me to get my order from a place that is not even 20 min away never using this app again
Very Convenient 5/5
Very convenient n easy to use
Straight terrible 1/5
By Timmy Ford
Im done with them. Uber eats never seems to take two hrs. They do always give me promo codes but the fact that i’ve been given like 8 should tell you something.
Robbery at its finest
What could be easier? No hassle with money, calling an order in or worrying about a tip. It’s an all-in-one service easy to use and worth the fee.
Horrible service 1/5
By Angry kittens 15
This place constantly cancels orders with no explanation for why they do that.. it’s only sometimes. And they don’t offer any kind of discount or anything. Absolutely hate this app.
Bad experience to start 1/5
I thought I'd use the app for the first time because I was exhausted. I ordered a Little Caesars pizza after a long day. All that needed to happen was the driver runs in, grabs it and leaves. I waited over two hours and ended up contacting customer service to cancel the order. I tried to communicate with the driver but never got any responses.
It was a bad way to start my use of Grub Hub. I'm reluctant to use it again.
Can you pay in cash?
Awful. Don’t bother, they’ll just cancel your order. 1/5
If you want your lunch ruined or non existent, this is the app for you!
They’ll cancel your order with no reason. So beware if you decide to try it.
TOO EXPENSIVE DELIVERY FEE 1/5
THERE ARE MULTIPLE UNNECESSARY FEES THAT JACK UP THE PRICE OF YOU FOOD!! I HAD TO PAY DOUBLE THAN WHAT I SHOULD HAVE !!
**** USE DOOR DASH NOT THIS ****
I love it
Other delivery options available these days 2/5
By K. Wren Leigh
I get tired of the app notifying me that I can get a $10 discount, then when I go to check out it says “this discount is only for your first order.” Why offer me a discount it knows I am ineligible for? Other options out there so I’m uninstalling.
Food is good prices are to high 3/5
I only go with grub hub for certain restaurants. Other then that I go with uber eats or door dash. Grub hub prices are way higher than anyone else
Coupon is weird 2/5
So I was ordering and then a 10$ coupon popped and I used it and then boom I get a 12$ but I had already used the 10$ that’s unfair to the customer
Cancelled my very first order... 1/5
So they canceled my very first order, states that the restaurant was not able to fulfill my order. It’s a fast food restaurant at noon time!!! Deleted the app.
Faced Security Risk 1/5
One of my friend referred me to this app. After I installed and made my first order, I started getting lot of scam and robo calls. The peak of this is some one called from my number to my friend who referred me to Grubhub and asked for money. We strongly believe Grubhub has security breach or some one is misusing customer data at Grubhub. I removed my contact and payment details from Grubhub.
Unfortunately Grubhub do not provide an option to delete the account.
Delivery Driver Stole Order 1/5
Let me preface this review by saying this last horrible experience with Grubhub was not the first. Several orders have arrived with missing items, only to be met with refunds that hardly cover half of what was missing. Unfortunately, I made the mistake of continuing to order from Grubhub due to the higher costs of similar services in my area. However, this was the last straw.
Tonight, I ordered Taco Bell, which I had been craving and looking forward to. After waiting nearly an hour for the order to be picked up, a driver finally grabbed the order. I noticed, though, that after almost 10 minutes, the driver had not moved on the map. Suddenly, the order was marked as delivered and the driver never showed.
Before Grubhub feels inclined to respond to this review, it should be known that I have already contacted customer support, who was less than enthusiastic, and was approved for a refund. While I’m not certain the refund will be accurate due to my other experiences, I am certain I will no longer be using Grubhub.
Other services may cost more, but in my case, you get what you pay for. I have never had so many issues with a single food delivery service. If you are considering using Grubhub over UberEats, Postmates, Door Dash, etc., please do not make the same mistake I did. Grubhub and its scummy drivers do not deserve your money.
Hours late, are my food, no refund. Twice 1/5
By i needed to write this
I had a friend who used it at my house a few times. Each time it was over an hour and a half late. One night I couldn’t leave my house so I used grub hub even though I was skeptical. After I placed my order it did not show up until 3 hours later. My order was wrong. My food was cold. The delivery guy was stoned. He ate my fries and forgot to give me my drink and dove off before I could say anything. I called corporate for 3 days before anyone got back to me. No refund.
So far it’s great!! 5/5
By Sean Silo
Door Dash always messed up the order and was late. I use Grub Hub every week about and it’s been on point every time.
Trash app 1/5
Delivery fees are hard to see 2/5
I have stopped using GrubHub because I can't see the delivery fee until I go to check out. Door Dash, Uber Eats and Post Mates clearly show the delivery fees before you place an order. There are restaurants on GrubHub I would like to order from, but it is dishonest to hide the fees until you check out. Unless or until this changes on GrubHub, I will no longer use this app. I sent an email to GrubHub support, and they said there are no plans to change this.
The app 5/5
By my luts
This is the best app I used ever
Give me free food 5/5
Give me free food
Terrible! Go with UberEats or Postmates 1/5
This is a terrible service. Every time I have placed an order it arrives way late, the customer service reps pretend they can’t do any trans refuse to let you talk with a supervisor. Always a fight to get a refund. Use a different service!
Confirming my order even when store is closed?! WASTE OF MY TIME 1/5
I ordered from a restaurant for pick up and had problems with confirmation. I called 2 times to customer service to make sure the order went through and that the store was open, and received confirmation. I went ahead and drove to the place for my scheduled pickup only to find the restaurant is CLOSED FOR AN ENTIRE MONTH. Why didn't GrubHub update their system and why confirm my order/waste my time to drive out to pick up the NONEXISTENT food? My feedback to you is to update your app consistently or else you'll keep losing consumers from wasting their time.
Great selection of restaurants, poor app design 1/5
By Dunmer Ross
Confusing layout and won’t accept my card.
Horrible. Don’t use this ever. 1/5
I used this for the first time today for Father’s Day. Worst service everrrrrrr. I ordered from Buffalo Wild Wings, spent over $100, and got half my order. Called the driver he didn’t know what to do. Called the store we ordered from they told us to call Grubhub. Yeah real great. They said they cannot go get the rest of the food. They can “refund” us. Okay we were waiting for the food for a reason. We wanted to eat. Never using this service again. Pull it the heck together. Another great tip don’t be a total jerk when we aren’t the ones who lost the order grubhub customer service.
App works fine - Grubhub is awful 1/5
We placed an order through the app and only half of our order showed. I contacted both the restaurant and GrubHub and it was a mess up on Grubhub’s end. This was at 4:30 on a Sunday in a major city and they told me that they had no one available to redeliver our missed items and only offered to refund us. We really just wanted our missed items since we were hungry, but they refused. I have no idea how a food delivery service isn’t able to deliver food and can stay in business.
It’s an amazing app highly recommend
So convenient & easy! 5/5
I love Grubhub. No matter what I want, the delivery fee is reasonable & I love getting what I want.
Incomplete orders 3/5
Last 2 orders have been incomplete. Different restaurants. Denny’s and Marie Callendars
Best service! 5/5
I’ve used many food delivery apps but this one is by far my favorite! They are always on time and love that they have meal deals!
Literally Garbage 1/5
If I could give zero stars, I would. Ordered at 1:05PM, est. arrival was between 1:35PM and 1:45PM. I tracked my order at 1:50 and the driver was across the street from me. Tried to call the driver from the app, said the number didn’t work. Texted the driver twice, didn’t get a response. I then called customer service to be told that they “could not find the house so the driver is on the way to another delivery”. When I said OK, how long until they come back, I was told the driver would not be coming back. As if that isn’t ridiculous enough, they then tried to tell me that the “best they could” do is offer 50% off my next purchase...insinuating that they would not be refunding my $65 purchase. After demanding to speak to a manager, I was put on hold for nearly 10 minutes when someone from ‘customer care’ got on the line and said OK, we will refund your money OR we could contact the driver and see if they could come back. I offered to have him come and sit at the cross streets since my address is apparently nonexistent (even though I’m an avid amazon shopper and DoorDash seems to find my house fine, but let’s leave that one alone). She tries to call the driver, another 5-10 minutes of holding and she’s finally back saying just kidding he doesn’t want to come back. So now, it’s approximately two hours past my order time. I’m packing up my family which includes my husband who is celebrating Father’s Day, and our 9 year old daughter, in the summer heat of the day in Sacramento (90 degrees) to drive to papa johns to get my pizza.
The app is slow and outdated, their customer service is a joke. Grubhub is literally trash. Do yourself a favor and use DoorDash. You can thank me later.
Absolutely trash way to run a company 1/5
I have no food in my house and ordered from grubhub because i didnt want to order what uber eats had( they are actually better in my honest opinion) someone else ordered food in my neighborhood as well from taco bell, now im okay with that, our orders got mixed up, cool, no problem. Look at what was given to me, and its all special order kind of stuff. And stuff i do not like. I decide to check and see if i can get a refund since i got maybe 2 or 3 times the amount of food that was in my mixed up bag. And check to see for a reorder. Why have a food delivery service if you arent going to make up for mistakes and give reorders? Starving with no car and no food in the house, thanks grubhub, you have shown me exactly why i should delete this app. Garbage behavior
What’s the point? 1/5
Not gonna go on and on. Just very dissatisfied with the service I’ve had each time I order through this company. I would rather drive and get my own food, at least that way I know why my food is late, cold and lukewarm. I just feel sorry for their customer service representatives because all they’re able to do is apologize and offer a refund while getting the brunt of peoples dissatisfaction.
Really not impressed 1/5
Second time driver had wrong information. Couldn’t reach the driver. Had to reorder. Fees are way too high for the service received. I will not use them again.
Always late 1/5
This app is great and easy to use but the service is awful. We’ve used it a handful of times and every time it takes over an hour to get our food which is cold by then and we live in a city close to all the food it should not take this long. The app is good the service is terrible.
Ignore the restaurant rating stars - Read the reviews 1/5
By Jim Ohio1
The last order I received from a restaurant was average to poor in quality despite an almost 5 star rating. I went back and looked at recent reviews and they were almost universally negative. Why is this important? With a delivery fee coupled with a default 20% tip (which can be more than just taking ride share to the restaurant) I don’t appreciate inflated reviews. Grub Hub provides mediocre service at an inflated cost. I am going to be very judicious if/when I use it again. The word ‘ripoff’ comes to mind.