Great app 5/5
Great user feed back and live updates that help you not check your phone every 5 mins.
Never delivered 1/5
Taxes and fees 1/5
Wrong items 2/5
I just received an order from Sour Dough and company that was completely wrong, clearly it was someone else’s order. Also there was no notification or knock on my door that my order arrived, so it sat on my door step when it’s over 100 outside!
Constant missing items!!! 1/5
Ordered twice missing items. Tried later that month…missing items. Today…missing items. Just use anything else for ordering food.
Rock Stars 5/5
You always find my hard to locate place.
Lo mejor 5/5
DO NOT USE 1/5
Dont use grubhub. They will take your money cancel the order then not give you you’re money back. It’s happened twice now
Their food remind me of my hometown 5/5
Delicious and worth the wait (they usually take little long but it’s worth it!
Need a better system for forgotten items 1/5
Truly such a bummer when you wait excitedly for breakfast to treat yourself on your day off, just for the driver to forget the bag of sides and condiments that complete every aspect of the meal. Then you reach out to GrubHub and they only refund a portion of the meal and refuse to have the driver go back to the restaurant for the forgotten items. If a driver makes that particular mistake by not checking that they have everything they’re supposed to, they should be held accountable for retrieving the items so people can eat the meal they ordered. Maybe then it wouldn’t happen as often. Bad system that needs reworked.
Why can I not leave a review on your website for restaurant? I had a bad experience and the only reviews are ones on your site that you can not read? Seems a little fishy
Great App 5/5
Easy and seamless experience.
Convenient and efficient 5/5
A good service, on time and easy.
$10 credit 1/5
Said I had a $10 credit, pressed apply to bill, pop up saying that I had to fill out all required fields without saying what those were. All fields on the screen had been filled out. Not sure what required fields it was referring to.
Food delivery app that can’t deliver food 1/5
Every single order I’ve put through this app I’ve had to refund due to items missing or wrong. Every time they say “we’re launching an investigation to make sure we improve in the future” but it never does. It’s the same problems every time.
Terrible service 1/5
Will no longer be using grubhub. Every time I order from Taco Bell, they never give me the right food. Customer service refuses to help with that, besides getting a refund. If you don’t have any other money for that day, and you hate the food you got, you’re kinda screwed as they will only give you refunds, nothing else. Refunds only go so far, for mistakes made every once in awhile, not every goddamn week. Driver even said he noticed the bag was too small for my order, and didn’t even think to ask about it? Whatever. Crappy drivers, and crappy customer service.
I’m so hungry 2/5
Grubhub cancels my orders so often and I’m so very hungry when they do that I feel sick. It’s happened 3 times already and I’m very dissatisfied and disappointed.
All well except… 3/5
By Ekaterina Koposova
It’s inconvenient that the default setting is ASAP and that one has to remember to go to an obscure part of the interface to change. It’d be easier if it were more like on an Amazon check out page where you choose the day as you go through the check-out process. :)
Rip Off App 1/5
They start your tip high for late food. It’s the summer I should not receive cold food.
Really Delicious @ My wife didn’t cook restaurant 2/5
By The Original Girliepie
Soul food from the heart of New Britain
This chef doesn’t mess around.
My mouth waters for that on no he
Perfect date night order in or go there in person for delicious food great prices casually lots of fun and check out the entertainment
Ignore the racist driver
She warned me of a dirty floor I said “ you do many deliveries she says yes
5 stars for good food f few in have a rating service to be a bit more specific
I don’t like a cumulative rating system. The restaurant was great.
I’ll e back with even more of s we m it
Poor customer services 1/5
Even if you subscribe to GH+, you get absolutely no help at all from them. Everytime there's something wrong with the order and I am very disappointed that they never offer an actual solution. There are so many delivery services out there, so don't waste your money on this one.
Update: I later joined the campus tastemaker program. Guess what? They will send you expired promo codes and pretend they work! You still get no answer or help from the customer service. This is a SCAM!
Update2: grubhub came up with this new “grubbub guarantee” that was said to compensate customers if the order is late or overpriced. But then I found out you can never get the compensation because grubhub will continually change the ETA!! ETA will be updated every 10 minutes until it was delivered. So it will NEVER BE LATE! Whoever came up with this idea is a true genius.
Also, go hire some decent PM and UI designers. Your app has so many bugs.
Holy Frustration 1/5
Where do I even begin. My first frustration with this app is that it lets you load a gift card HOWEVER when ordering through the app you will not be allowed to apply gift card funds. Second frustration is the app shows restaurants that do not participate with Grubhub. I have placed orders for pickup just to show up and he told that they don’t use Grubhub and now I don’t have food and my card is charged which causes the headache of getting a refund. Third frustration if you order for delivery many times no one will pick up and deliver your order.
This app is trash soon as I ordered my food they canceled after telling me the food was picked up it was my very first order with these people trash
Not the Best 1/5
So many things wrong so many changes,always forgetting something with order or messing it up.i dont like the fact i cant rate my delivery,also there was problems with finding my address despite having the correct information in.Also they marked my food as delivered even though it was not here.Not a good app for delivering food might as well save the extra money and get it yourself.
To many unclear fees 1/5
Cost more than it should
Tier 1 Food Delivery App 5/5
By Yohan Goose
Grubhub has been the most consistent and inviting food app I’ve used and have for years now.
Uber Eats and Door Dash are not bad at all but somehow GrubHub manages to make shopping for meals even more exciting than the other food apps.
5 Stars for Grub Hub. Still amazed that we can order food from our phone.
Worst delivery service Period! 1/5
They offer the “grub hub+” then charge you $10.96, then deny the same payment account that they just stole $10.96 from, even though there’s plenty of money in the account. And to top it all of, customer service is Beyond rude! Never again! I deleted my payment method, and deleted the app! DoorDash is 1000 times better even with their issues 🤷♀️
FOOD WAS EATEN. 2/5
By Local Favourite
Ordered food multiple times from my favorite restaurant, and it usually gets here on time. But this one other time I felt like it was a little weird they were later than usual, after the driver called me and said they couldn’t find my apartment I had to walk to the Main Street for them. Which I understand but when I got my food I noticed that the bag was undone and the To Go box was broken, I didn’t really mind just was very suspicious about it. Sure enough the driver had EATEN around the nachos trying to make it look like it wasn’t touched lol, I’m a fat boy I know what they look like. I was disgusted and contacted Customer Service, he asked for a picture to which I sent. He had agreed to refund me for the food, I also ordered a burrito which looked fine but I did not touch it and tossed everything in the trash. Sure enough I was only refunded for the nachos so I ended up paying 10 dollars for a burrito I didn’t even get to eat.
Better than the green and black bow tie service. 5/5
By SE of most you
I haven’t been disappointed by GrubHub as I have been by a certain Baton Rouge based company. Keep it up GH!
Great app! 5/5
Did not deliver 1/5
By Score per player
Last time my household ordered on Grubhub the food was not delivered. No refund either. Order at your own risk.
Awesome !!!! 5/5
Grubhub is a very good company
Birthday Delivery! 5/5
I used GrubHub to have donuts delivered to my daughter for her birthday. We live in different states so it made it easy for me to be able to have fresh donuts delivered to her in the morning. I set up the delivery in advance and everything went perfectly getting the donuts to her front door on time. It made my daughter happy and that’s all that mattered to me. I also know I can depend on GrubHub in the future to deliver to her & friends that live out of state for special occasions in addition to regular food delivery on any other day for myself. The were reliable, on time & followed my instructions perfectly.
Double Charged 1/5
I have been a GrubHub+ member for a few months. This month, they charged me twice for my membership. Having chatted and emailed with the company several times and with several people, one rep recognized that they were at fault and assured me I would get the extra charge back. The next few have told me it was a bank error and are not wanting to refund the charge. I would save your money unless you want to be charged twice the price then be told they won’t send the money back. It’s unethical and horrible business practice and something I’m sure the Better Business Bureau is going to want to hear about, along with our attorney general, but I can see that their customer care team doesn’t mind everyone knowing about it.
Stole my food marked it as delivered 1/5
Waited an hour the driver switched three times the last one stole my food and then sent it in as delivered
My only issue with Grubhub is I can not update my building address after a move within same complex, it’s been 5 years, so I limit my use due to that inconvenience.
Please ask for delivery address 5/5
I noticed that when I order GrubHub it always uses my last address used. Versus asking me where I would like my current order delivered. Please fix this. My order keeps going to past location vs asking for current address. It would also be nice if it would save the last five or six address entered on the app. That way users can choose it in a drop down. Other than that I really appreciate the convenience of your app. It’s been awesome!
Hate it 1/5
Absolutely hate this company. They need to take responsibility for their drivers. They steal food, drinks, are late, don’t arrive, and just genuinely don’t care about their customers. I downloaded this app when I was pregnant and on bed rest and I’m super disappointed. I’d called and written to the company about a driver and they tell me to call the restaurant about missing food (which was not the restaurant’s fault) and they end the session. It’s ridiculous. I tried again after I gave birth and was healing and the driver literally never showed up but said my food was picked up and on the way. Never using this company again.
Order cancelled at the last moment 1/5
Order cancelled after waiting for 1 hour
Ribs are amazing 5/5
I am totally addicted to the ribs I can’t get enough the fries are good and I love the sauce they use!
FAKE PROMO CODES 1/5
The refer a friend is a lie. I only downloaded it because I had a referral code for my first order and the app refused to let me use it. I never had this app before but it keeps saying “this code is for your first order only”
DO NOT GET THIS APP
Great service 5/5
By goat tick
Delivered quickly and very hot… Exceptional service
Just a low quality app 2/5
I had to close out a few times because the app kept freezing.
Better than Uber eats but that’s not saying much.
Waste of time 1/5
First time I tried to order, my order was cancelled in less than a minute. The only explanation was that they were “unable to fill this order” but they took my money. Now I’m out $35 and still hungry. Thanks for nothing?
Smoken pig 4/5
By kari sushi
I didn’t get all the items I ordered….. the food was great ….🍍
Bring Normal Delivery Back! 1/5
$15 bucks in fees on a $30 order before a driver tip is Stupid! I’m disappointed in you.
Your parents disappointment 1/5
Terrible service and even worse follow through. I had multiple orders canceled at times where there is nowhere else open to get food or they take 2 hours instead of 1 to deliver. Poor service. I had in my instructions to text only cause I don’t accept calls from unknown numbers and rather than text me they call. I declined the call and in the voicemail they left they stated they canceled my order. No chance to respond and they can’t follow simple instructions. More disappointing than you are to your parents.
PokeEJo’s delivery 5/5
By bode and nana
The food was fresh and hot! It arrived early but that was fine. I like the brisket and ribs better than most places because it’s not so peppery! Very good!