Great App, have realistic expectations 5/5
The app is fabulous. The service is great. Grubhub is not a “I’m on my lunch break” thing. It’s a “I’m home alone and I’m going to need to eat in an hour but nothing sounds good and I’m already in my pjs” thing. And that is okay.
Very Poor Delivery Service 1/5
I’ve ordered using Grubhub two times. Both times I have regretted it.
The first time was in August. The delivery guy got lost multiple times despite VERY clear instructions (including room number, floor, etc.) to a high rise Marriott that stands alone in Mission Valley San Diego. Stands out like a sore thumb. Guy finally shows up 2 hours after ordering and we had to go outside to guide him through the parking lot. Food was all completely cold. Ha, I remember the cold scrambled eggs and dry cold nachos that were wilted and cemented together in a cheese ball. They refunded 20%.......awesome. 3-5 business days later.....awesome.
Months later out of desperation, I try a Denny’s in my town. Placed the order, said it was 35-40 minutes. After 1.5 hours of watching the ETA climb up while it shows, “Order is being prepared”, I’d had enough, wasn’t going to let that happen again. I try to cancel, but there is no cancel button. Only a “preorder” button (I guess Denny’s closes for Grubhub) and a button to call the restaurant. Called, no answer. Called Grubhub and they cancelled it and will gave me a 100% refund......3-5 business days away from now.....awesome. Thank you for two of the most frustrating transactions ever experienced in my life. Horrible service across the board. What exactly does this company do?
Joke of an app and a company.
Email promo codes does not work 1/5
You guys should stop sending promo codes in emails which cannot be applied at the checkout. Today I got an email saying 15$ off 20$ on first 2 orders. I have only ordered once before and then I tried to use the promo code it said this cannot be applied. There was a 3$ delivery one too that didn’t work either. So stop sending such emails!!
Side order was missing 4/5
Driver should confirm with vendor that order is correct and any sides are in packaging.
Do not use 1/5
Took forever minutes kept adding. Do not use this app.
LIED TO. WILL NEVER USE AGAIN 1/5
By Happy can
1) Download Taco Bell App
2) Redirects me to Grubhub website. (Ok, so far)
3) Begin to select wanted items and then received notification that since my order is over $15, that I get $12 off my first order, which it is.
4) Promo code, which was emailed to me, does not work at checkout because it does not meet the minimum requirement.
!!!HOW DOES A PROMO CODE GET DECLINED FOR NOT MEETING THE $15 MINIMUM REQUIREMENT WHEN THE TOTAL OF MY ORDER IS BLATANTLY OVER $20?!?!?!
- Checked requirements on email and YES I did meet all said requirements.
- I continued with checkout even though I was NOT HAPPY about it.
- I have not even received my food yet and I am already highly disappointed in my experience especially since I WAS LIED TO.
- THIS WILL BE MY LAST TIME USING GRUBHUB WHETHER DELIVERY IS A GOOD EXPERIENCE OR NOT.
Horrible customer service 1/5
By canis majoras 87
More than one occasion they let an order sit saying in progress for hours, and the restaurant says no one showed up. Grub hub answer is “ we canceled the order for you” 2 hours after everything else is closed. Awful service, be warned.
Terrible service 1/5
Incredibly disappointed. Honestly may never use Grubhub ever again I was so frustrated.
Bad service 1/5
Wow ordered KFC which is about 15 minutes away from my house because I didn’t feel like driving....hour and and half later I had to call the number on Grubhub to find out what was going on the app said my order was supposed to be delivered between 645 & 655(I placed my order at 6:05) at 7:00 the app updated to sat it would be delivered between 7:20 and 7:30...when I talked to a person at 7:35 they said that my order had not even been picked up and they would schedule someone to pick the order up AT 7:35.....wow not good won’t be ordering through Grubhub any time soon!!!!
I HATE GRUBHUB 1/5
My drivers have always been an hour late or I never got my food.
Just go get the food yourself 1/5
I placed an order at 8:06PM with an estimated delivery of 50-60 minutes. I can live with an hour even though I’m accustomed to much faster service from GoPuff but the tea I wanted is Wawa brand so I went with GrubHub. I used to get good service from them when I lived near a college, now in my neighborhood it’s horrible. A whole hour and 50 minutes after placing my order the app canceled it. They said drivers kept rejecting the pickup so my stuff is sitting in a bag at Wawa ready to go and has been for over an hour and now I get nothing. I was told that I can just do a pickup order, it’s Wawa, why would I need an app to pick up. Your service is useless if it doesn’t do what it’s set to do. What’s more annoying is the notifications pushing the delivery back 20 minutes at a time. I guess this is automated because each time it was just giving me false hope.
Absolutely terrible service never use this site 1/5
By josh s. smith
Just a poor, hungry person 1/5
By French thug
Great app if you’re rich! $6.78 Taco Bell meal cost $17.38. You will be charged for having a small order ($2.00), then the typical delivery fee (3.99), and of course a service fee (.89), then they base their 20% tip recommendation after all fees have been applied (20% of 17.38 instead of 20% of 6.78, they have custom tip option you can click but they automatically choose the sneaky 20% for you). Poor people just walk or drive to your closest restaurant. Update: Took an hour to get to me from only a couple miles away and they forgot my drink
NEVER WILL USE AGAIN 1/5
THIS IS THE WORST FOOD ORDERING APP IVE EVER USED IN MY LIFE AND I ONLY USED THEM BECAUSE VEGAS DOESNT OFFER UBER EATS YET!!!
NOT ONLY DID I ORDER 5 DIFFERENT TIMES AND DID NOT RECEIVE FOOD BUT WAS CHARGED MY ACCOUNT GOT BLOCKED SO I CANT GET A REFUND TILL THEY INVESTIGATE WHY MY ACCOUNT WAS BLOCKED AFTER THEIR MISTAKES!!! If you want trash customer service and not get your food I suggest this app it’s perfect for that! App deleted !
Deleting The App 1/5
My oven is preheating so that I can cook the meal that I wanted. It has arrived 2 hours later than estimated and not warm enough to eat. You might as well just make yourself a sandwich.
Unethical and unhelpful 1/5
Ordered from a local restaurant as have have done many times. The driver never showed nor called. I received a text from Grubhub (at least they have my number). After 20 minutes of “checking” on things they told me the order was canceled due to the driver (who never showed not called) couldn’t deliver.
They told me they’d refund my money.
They did not refund my money, they gave me a promo code.
I called back to explain that I did not buy a promo code, I bought food which they were not able to follow through on.
Eventually after about an hour and finally getting a supervisor, they told me they processed the refund. Hasn’t hit the bank yet so, jury’s out if they follow through
Grub hub failure! 1/5
I ordered for the first time tonight! First it took an hour and a half for my order and it was all wrong. I paid for gaucomole and did not get any. I ordered hot wings and got cold boneless wings. Very disappointed in my whole order
Love the service and the drivers 5/5
Polite friendly drivers. We have used this service three times now and every time our food has come hot and how we ordered it.
NEAR NOTHING 2/5
The only thing you guys have near Accokeek/Waldorf, Maryland is Papa Johns???? Get it together GrubHub!!
Chinese food 5/5
We always order Chinese from Sunny Chinese restaurant. Food is always delicious and fresh. Would never think to go anywhere else they are the best in Warminster.
Ugh-Food Cold Again 1/5
I don’t understand if your sole business is to deliver food that you can’t bring it at least warm. Then my order was wrong. Some items were not delivered and the ones that were was not prepared properly! Very disappointing......
Had a hiccup, but Grubhub solved it fast👍! 5/5
By Johan's review
Just a lack of drivers for a particular restaurant, but Grubhub solved it fast! Gave me $10 towards my next meal for the inconvenience. Now that's treating your customers right👍! Keep it up!
Great delivery service, sometimes part of my food arrives cold and the delivery fee is high for places that are close by.
Usually good service 4/5
Would give 5 if more choices in area. Otherwise very good service. Better than ubereats for sure.
Not dependable. Fail 2 out of 5 2/5
Restaurants don’t seem to handle the delivery and so they aren’t able to fix problems. GH didn’t care either. They have a script that takes an hour to get a paltry credit (read incentive to buy more). I’ll never use this app again. Off to Uber Eats to see if they care about me.
Bad customer service.
Note: if you don’t make anything, and you aren’t doing any of the work, and you are the Customer interface.. you have one job! Make the experience good for the customer.
Love love love 5/5
By Dej* 🤷♀️
Most people prefer Uber eats I prefer Grubhub 🤷♀️ They’re reliable
This is the best food app I have ever used! So easy to use, great selection of restaurants available no matter where I am, my orders have always been correct, and it’s always delivered hot.
Order took forever to send 1/5
I’ve ordered from Grubhub before and the website works fine for me. The app however, I will not be using it again. First off, the order said 10-20 minutes to be ready. Well when we got there 20 minutes later, the restaurant said they had literally just gotten the ticket. Second off, there is no way to remove things off plates — and if there is it’s just too complicated. A good app is a based on usability, and this is not an easy app to use. Very disappointed. Will be deleting.
My First Experience! 5/5
By VROD NJ
This was my first experience using the Grubhub App and Service! The choices were Great! As well as the quick service!! I travel a lot and I will use this service more often in the future! TY!!
Horrible selection 1/5
I could understand the list of restaurants being so small if I lived out in a rural area, but this is crazy bad! Being within a stones throw of major restaurants and none of them are an option? There’s basically Taco Bell (repeated 3 times), chick-fil-A and Buffalo Wild Wings and like a handful of restaurants I’ve never heard of! Where’s Burger King, Arby’s, a&w, McDonald’s, or a dozen other restaurants around me that are half as close to me than 90% of the ones on that sad little list... maybe this is for only like major inner cities and not for suburbs like Saint Paul Minnesota lol. 🙄
What a disappointment
Waste of Time 1/5
By None of ya business!
They have a terrible and limited selection of restaurants. Grubhub will randomly be “closed” (meaning the stopped delivering for the day, even at 4:00 in the afternoon on a weekend), and some restaurants will randomly no longer be available on Grubhub. Don’t waste your time.
Always late 1/5
Every single order has been horrifically late in the last few months. Most delivery people are Grubhub instead of the restaurants. Go with a different delivery company at least in Boston.
Call me maybe?? 1/5
Traveling for work. Placed an order said call when you get to the hotel and I’ll meet you. Then got an update saying order was delivered. Went to the lobby they said the drive came in looked around and left. No phone call nothing. Called in to grub hub and said I wanted a refund since food never came and they refused to pay because their driver “called” me and it’s my fault..... this is why I prefer DoorDash
Great service, two little number of restaurants. 3/5
By From Virginia
GrubHub and its service is great. In my area they’re only six restaurants that participate. In the area where I work there is probably 20! Maybe as time goes on more restaurants will be added. At least I hope so.
By Shim man
It’s wants my address and one of the required fields is my city. I fill my city out and all other fields and it says I need to fill out the city field. Did about everything I knew to do and nothing works. I just wanted food but now I can’t even do that. 1/5
Not happy 2/5
By JADE ISMC KC
The last time I ordered from Ruby Tuesday it was 1 1/2 hrs later I call the store . Ruby Tuesday said your order has been ready waiting for pick up for over an hour . Call Grubhub and they tell us oh we can only refund you $10 even though my order was more than that. So then I was told we will have it made fresh and the driver will be there in 15 minutes. I get an email saying my order was cancelled not a phone call but an email . I call grubhub again oh yeah we could not find anyone so we cancelled your order . I was HANGRY. Not happy at all. So today I will try them one more time . If my order is not here timely I am so done
Promo problem 4/5
I suggest letting people pay cash for the rest of their order even tho it has a promo code.
No sauce! 5/5
Everything seems fine, turkey is dry and could have really used the sauce I was charged for and listed on order receipt.
El Tejado Mexican Restaurant 5/5
Tried this new restaurant last weekend, food and service was amazing! Definitely going back!
Great food and service 5/5
Been eating here for some time; great service.
NOW I UNDERSTAND WHY THE OTHER FOOD ORDERING APPS ARE USED MORE OFTEN! 1/5
After getting on the Uber eats app and seeing the delivery prices outrageous for the weekend, I decided to give GrubHub a try. I ordered about 30$ worth of food two nights ago and waited over an hour just to get a call from a rude lady saying “I was just calling to tell you we are gonna cancel your order because we don’t have a driver...” so I asked if I needed to put an order in to another restaurant (Only 2 offered in my area, Uber eats Postmates etc has a much bigger selection) and she just rudely told me “no because I don’t know how long it’s gonna be to get a driver so I wouldn’t”.
They tried to redeem themselves by sending a code for $25 to use for another order. So naturally, today I tried to order another yet another order from them at a different address. (Also had 2 options in this area to choose from)
Needless to say the code doesn’t work and now I’m down $30.
I don’t understand how a company can promote their app and services and then do a horrible job at making sure they have the people they need to run it. DO NOT GET THIS APP!!!
Great app 5/5
By Mike critchlow
Fast and very cooperative depending on where you live it
Good eats. 5/5
GOOD FOOD, ALWAYS ON TIME!
Drivers never show up 1/5
Drivers never show up with food at my house or never pick up the food from the restaurant I’m very upset and disappointed from this service why order if I need to go to pick my order in person?
Woah Venmo 5/5
Woah now I can pay with Venmo ... saweeett 🍩
Paid off 2/5
Grubhub doesn't allow you to view reviews on major corporate chains. While thousands have been submitted still shows no viewable reviews on the location #tacobell
Wrong food 1/5
I decided to use grub hub for the first time today and it started out great. But then they brought me the wrong food. Not that big of a deal, I contacted customer support to try to get the right food sent but they wouldn’t. They refunded me, which was great, but then told me if I wanted the right food I could order it. Why would I order through them again when they just messed up? And why would I pay for the second order when they were the ones who messed up in the first place? It was truly an honest mistake, but the way they handled it made it way worse. Will not be using them again after this experience.
At first I was disappointed with how Grubhub dealt with matter at hand.