Don’t get it!!! 1/5
By pedro l q
Do not recommend. They didn’t deliver my food and said no refund, but they would send me a discount in my email
1/2 star.. 1/5
By galleria photo studio
Unfortunately app never works... logs out and the traking driver never works. They cancel orders without notice... If you have guests and waiting for food don’t use app....
First time 5/5
Very prompt service and dinner came beautifully packaged. I have ordered from other services and had orders delivered bent and crushed, as well as gone through. Grubhub came perfectly!!!!
App Works/Service Doesn’t 1/5
The app works well.
What doesn’t work well is the service. I’ve ordered GrubHub over 10 times the past 2 months and 25% of those orders have had trouble. Saying it was delivered when it wasn’t, orders arriving an hour late, not all of the order being delivered, or watching a driver go in the opposite direction of a restaurant and then seeing an update for 30 mins later because the driver went on a different route? My credit card has a promo with GrubHub, that is the only reason I continue to gamble with this food delivery service. I say gamble because there is no guarantee you will get your food, or the correct food at that. Customer service is quick to assume fault and offer a refund, but you can’t get back the 2 hours of expectation and frustration.
Omaha, ne bs. 1/5
By are you robbing me?
You think for being a huge service based operation that you would have better logistics system. Why is it that I order from a restaurant 5 blocks down the street but yet you placed the order at the location downtown 17 miles away? Then when I called the restaurant they said the order has been ready for half an hour. If I didn’t cancel my order I would have got it 2 and a half hours after I ordered. 😡
Horrible service! 1/5
By David Rod III
I ordered food and Grub Hub cancelled my order themselves. I was working late and on top of that everything was closing early due to the Coronavirus so I couldn’t order anything else. I’m going to Uber Eats now or Door Dash which is what most restaurants are using now. I don’t recommend Grubhub! 👎🏼👎🏼
LOVE IT 5/5
I used to love it 🙁 1/5
When I first started using this service l loved it! Now all the fees have more than doubled. Not fair during these trying times. Boo to you guys.
Best delivery service on the road! 5/5
By Male Nurse Shark
Always accurate, on time, and updates restaurant statuses.
Quite a few issues 2/5
The first order placed showed up an hour and a half past the estimated with cold food.
Had my second order show up missing half of my order.
Having massive errors in my orders is making me have to rate this a two.
Great Service overall 5/5
Both the Restaurant and the delivery were Great
Flawless User Interface 5/5
Grubhub is the truth🤘🏾
Tired of it 0 stars 1/5
This is the last time I will use this app. I love the idea. However, Their drivers are naturally blind to new areas, and they leave their drivers hanging. Whats the point of having special instructions when they dont MAKE IT A MUST FOR THEIR DRIVERS TO GET THESE SPECIAL INSTRUCTIONS SO THEY DONT GET LOST AND RUIN MY FOOD!!!!
Seamless is how I would describe the services.
Why arnt any of restaurants deals available
—- DQs 2 for $4 ect ———
Order “undeliverable” 1/5
Terrible customer service. If your order is “undeliverable”, then the best they can offer is “50% off towards your next meal”. Will never use their service again and never recommend it to others.
Waste of time 1/5
Every time I order I get a notification 30 minutes later that my order has been cancelled. DoorDash has never let me down. I’ll order with them from now on.
Over priced service fee. 4/5
Their service fee is overpriced. We get free d3livery but then pay for it by paying the service fee. Other delivery companies better and less expensive. Who gets the service fee?
Delivery fees are too high 3/5
By Hungry in Cedar Park
Like the app, but we use Door Dash much more often because their delivery fees are more reasonable. Lower the fees and we’ll use your service more often!
Constant ads 1/5
By Josh Ockert
Enough with the pop-ups already! I promise you from the bottom of my heart, I will NEVER order from your app if it pops something up in my face when I open it.
Ok so every time I ever ordered form this app I have ordered over 100 of times they mess up my order so bad but the food when it not cold
check your order before driver leaves 1/5
By angry cop father
Check order before the driver gets back to his car i had a driver (Muhomid) who doesn't answer his phone when the customer service for grubhub tried to call him and have him go back and deliver the chicken part of my order which then Took a hour and a half later after the first customer service person i talked to said she placed a reorder in and i should go back to my app and i should be able to track it when i was not able to i told her i cannot track it by then i get the second of 6 people who i had to talk to via text even after i asked for a phone number so i could talk directly with a supervisor which they gave me the run around for a hour and a half finally got to text with a supervisor who told me that i would not be getting my food but he refunded my money which will take 5-10 bussness days to reach my bank and even after i told all the customer service people i needed that food quickly because i had a diabetic kid about to get sick they didn't seem like they cared as well as the driver did not wear any safety equipment since we're in a pandemic this probably will be the last time i order from them from now on i'll probably use huber eats service
extremely unhappy customer
By Skags the Clown
Everything done professionally, quickly and without mishaps. Nothing to complain about here. ALL GOOD!
Wasted time 1/5
Driver never showed. Said delivery was made but never showed to address. Grub hub said I’m out of luck and there’s nothing they can do to get the $100 worth of food I had ordered for my family. I’m very dissatisfied and disappointed.
Still wont deliver to me. 1/5
By izzy owens
I live in Salem, CT. During this time, I find it to be ridiculous that you guys deliver to all surrounding towns and not ours. I live close to restaurants yall deliver from and every grocery store delivers here. We are supposed to stay home, why should I have to put my health at risk just to eat?
no accountability 2/5
By no accountability
the app works ok accept when you have a problem with the order. They can not just redeliver any items that were forgotten from your order you have to get a refund and if you still want the food you have to place a new order. No one is held responsible for the problem just here is your refund now place a new order.
Order canceled/ terrible customer support 1/5
I ordered food it was never delivered and I contacted Grubhub and they said too bad with prewritten responses . So I’ve lost my money and my time. Grub hub is a scam.
i don’t recommend 1/5
i wanted to get food and it cancelled my order it’s so annoying fix your app all i wanted was food
Love home delivery 4/5
Food was good and delivered timely. It was almost perfect. I ordered banana peppers but got green peppers instead. Just FYI.
Have a great day!!
Outrageous delivery fee 2/5
Will cost you almost as much to deliver than the actual food. I don’t mind tipping well, but a $6 delivery fee?! Ridiculous.
Almost perfect 4/5
By MK Ultra Fan
Lacks a lot of the menu and order specification offers that Door Dash has, still an overall great app.
False advertising 2/5
By Taco Bell connoisseur
So I wanted Taco Bell to eat during online school and then I looked it up and it said no results so I called Taco Bell and asked if they deliver and they said they deliver through both DoorDash and GrubHub so I bought DoorDash and they didn’t have it either so I went onto the Safari website and looked up Taco Bell for GrubHub and it said find locations near you so I put in my address and it said there are two locations so I tapped on it took me to the restaurant page and said no results found which I thought was pretty stupid and I don’t know that I’m ever going to order something on here
Every driver I have had has been awesome and has delivered my food in a great amount of time
Thank you 5/5
This delivery service has sure helped during these uncertain times. Thanks grubhub!
Inept customer service 1/5
If you want to support local business during the pandemic, I suggest you use anything but this app. After they cancelled an order, they never informed the restaurant! So now the restaurant is out, I’m out of time, not to mention, the numerous calls and emails to get something resolved that neither the restaurant nor I should have to do. Done with this app. This is not the first problem I’ve had with them. Inept customer service, no delivery tracking (I’ve had drivers just drive off after claiming they attempted to deliver- please I was home!) Use anything but this.
I will never use again 1/5
I used this app once and will never use it again! I ordered food and when it said it arrived, we had not received it. I called the customer service number and they tried to contact the driver with no success. We had waited 45 minutes for our food, and now it was no where to be found.
There should be an option to contact the driver directly and for the driver to contact you in case something happens.
Replace missing items 3/5
If an item is missing, take action
Worst app I’m warning you! 1/5
Deserves zero stars. Stay away from this app / website! What a fiasco! I had two terrible experiences, now I’m not giving them another chance. The app is glitchy, hard to use and you can’t find anything. Never got my food. The “help” chat is a joke. It’s the last thing you need to deal with when you’re already tired and hungry... I’m so sad I didn’t get my food:(
I was starving and y’all came clutch 5/5
By Every college student
The title says it all.
Very bad customer service. 1/5
I had money on credit and they charged my card. I asked to be refunded and they continued to tell me they can’t change the payment. This is not true, and really upsetting. I was laid off like many people at this time and just had a baby 5 days ago I was gifted money with Grubhub from friends for meals. To be charged on my card is really painful for me and my family and to get no help was very unsympathetic and harsh especially with what’s going on.
Bad experience 1/5
My order has been cancelled twice In a row from two different restaurants. After waiting over 30 mins each time. So disappointed.
The Winner 5/5
This food delivery service is top notch - overall best over the competition!
Bit Pricey Overall 3/5
Service & delivery fees tend to be more than the competition, even the local/neighborhood restaurants
If i could leave 0 stars i would 1/5
Customer service is terrible. I was cancelling my free trial for grubhub plus but while i was cancelling it charged me the 11$. Have refused to give me any form of refund.
Clementines During Shelter In Place 5/5
So great that I could order my favorites from Clementines during the stay at home order and glad I could support a local favorite.
Not a seamless experience.... 3/5
I’ve had lots of issues applying the promo today— several glitches occurred with the app freezing when I tried to add the promo, and crashing, I almost gave up on my order.
Delivery people are not following non-contact request or instructions on past orders.
Tip should be added AFTER the experience not before the delivery is made.
Love Sergio’s hard work at Smash burger 5/5
Grubhub people conscientiously delivers the food without contact
Bad service 1/5
I have tried Grubhub three times. Every time, my order took 2 hours to arrive, or my order never came at all and I had to go pick it up myself. The first time I ordered, the driver texted me that he was deaf, but when my food still wasn’t here after an hour, he called me and talked to me on the phone. When I questioned his text about being deaf, he claimed it was an automated message. The app is great, but I will never order food through Grubhub again.