Almost great 4/5
By A Broader View
This app needs a map live tracking of the delivery as ubereat has or ebay, and more pictures of each food on the menus. And perhaps a section of bakery shipping from other states.
Stay away 1/5
The worst. Every order we’ve made, about twenty, was messed up by the drivers. Either delivered to the wrong places or marked delivered when it was not, or partially delivered. Super Bowl we had people over, driver delivered one bag of two. Half of us had no food, GH Customer Service could not get driver back. Tonight, they delivered our order somewhere else, but nothing to us. Restaurant called because other customer called them, notifying them they had our order. Restaurant was willing to remake order, but GH refused to go pick it up, because they already delivered my order.
Huh! Where? But it doesn’t matter, as far as they were concerned, it was delivered. As usual, they gave us a refund. For the thirteenth time.
Apple, have you seen the comments? How can GH have this glorious rating when nine out of ten reviews are negative?
Post GH response comments. I have called, multiple times, and twice last escalated to management who gave the same excuses and said there was nothing they could do, because the order, rightly or wrongly, was marked delivered by the driver. It seems to me GH’s model is broken if the driver holds so much power as to affect the customer and the GH experience.
What will you do now? Are you going to ask the driver to go pick up the order and deliver it to the proper place? A week after the fact?
I think not. You will be better positioned if your staff can re-open a ticket on a botched delivery, and have the driver re-deliver; and if you need to have the restaurant remake the order, it should be on you. And the driver should be penalized for botched deliveries, not rewarded.
UI Changes Too Much, UX is Inconsistent 3/5
By kill the cat
My title says it all. But really... why the hell does the UI change so frequently? It’s not the worst thing ever, but it happens so much. It is jarring. And it makes Grubhub look like it’s having A LOT of trouble “getting it right.”
Worst food delivery app 1/5
Ordered something and estimated time delivery was 30-50 mins. 30mins passes by after the estimated time, so I called customer service and she hung up on me as soon as I told her I wanted my order cancelled.
TAKE MY MONEY AND DON’T DELIVER!!!! 1/5
By eff uu
WOW TAKE MY MONEY AND DONT DELIVER MY ORDER!!! Don’t get orders from grub hub over priced and your order always show up COLD!!!!👎🏽👎🏽👎🏽 My last order I waited an hour and a half then I went to pick up my own order, still I was being charged for this kaka grub hub delivery. I’m done with this kaka company!!!!
Ordered once, got flagged, no response 1/5
I ordered once off this app/service. I was immediately flagged, even though it completed my order & i had plenty of money in my account, the app told me order was completed & then my food never showed up. I called the restaurant, they never got the order, checked my bank & the money was gone, called the GrubHub they refused to tell me what happened but that my order was cancelled by the app. The lady on the phone told me they would be in contact, i never heard from anyone. Worst customer service ever.
Never again after tonight 1/5
It’s a hit or miss but be careful it’s more of the restaurants they work with than anything else.
Great job!! 5/5
I enjoy this Grubhub. Always great food service.
No customer service 1/5
Over half of the orders I’ve placed through Grubhub have either come out completely wrong or never made it to the restaurant. There is essentially no customer service to correct the errors. User beware!
Never again! 1/5
Placed a sandwich order for lunch and got some random inedible mush that wasn’t even close to what I ordered. Called Grubhub and after over 15 minutes on hold I was given a refund and no kind of credit. Customer service just said “I don’t know what to tell you”. Now my lunch break is over, I have no food, and no motivation to order from Grubhub ever again.
Good idea gone wrong 1/5
Sadly this is the greatest idea ever, food delivery to your house!!! However, grubhub needs to work out a lot of issues before they will ever be worth using. I understand food delivery takes time, no big deal. They provide an estimated wait time prior to ordering. However.... they don’t tell you it’s really going to be an extra 30 min to an hour past that time before your food arrives. And then when it does arrive, it’s ice cold because it’s been sitting in someone’s car for an hour. I’ve given grubhub multiple chances and it is always the same issue. Door Dash is a much better app and the fees are actually lower. I will never again order from here. Ever.
So dissapointed! 1/5
If i can rate no star,then no star at all! I am so dissapointed.. ordered,waited for more than an hour if i didnt call i wouldnt know that they dont have a driver to pick up my food.. called the restaurant and they said they are waiting too and called grubhub .. when i called grubhub they cancelled it already and sent me a refund that i dont want.. i wanted food .. they don’t wanna fix what happened and told me to buy from another restaurant since i got the refund already, then i asked would they have a driver for another order she said that they dont know.. so we ended up picking the cold food and paying the poor restaurant just because grubhub cant do their job well..
Never received my food 1/5
I ordered my food around 8:45pm. I call the restaurant at 10pm wondering where my food is since my Grubhub app told me it was delivered at 9:27. Restaurant tells me it’s out of their control since the delivery guy is sourced through grub hub. So I call the Grubhub costumer service line. They say that the delivery guy knocked on my front door for 30 mins and no one came to the door. I sat in my living room from the time I ordered until I called the restaurant looking out for it. No one came! The costumer service rep told me they could not refund my $48... they did give me two $25 coupons for the site, but honestly after I use them to get my moneys worth back I will delete this app and never use it again.
They only offer ONE place for delivery in my area. ONE. And it's a horrible Chinese place.
Worst service ever 1/5
By X-Files guru
Bad drivers and horrible customer service. I have had endless issues with grubhub - food being hours late or not showing up at all or getting the wrong order. I suggest going with ubereats.
Customer service needs work! 1/5
By Kara Kiitsune
I usually love using and getting food from Grubhub, with no problems, but this last time was more than enough for me! I ordered food, which came out completely wrong, and attempted to contact the restaurant. Turns out the restaurant closed right after our food was delivered and when I tried to get a hold of Grubhub, there was no response! So I was too busy to continue trying until the next day and when I called, the guy was being completely degrading and rude to me, acting as if I was making the whole thing up! The nerve!! Barely got anything back for a $40 order that was completely messed up! Well at least I know I won’t have this problem ever again by never having this app on my phone again. There’s other delivery apps out there, bye Grubhub!
In reply to developers - I would rather not call and be treated the same way, unless you guys have a separate number I can call because I don’t want to deal with any of those people ever again, thank you very much
Pretty okay 4/5
By Brent Hutchinson
I like Grub Hub and any negativity comes from the restaurants found on Grub Hub. Only issue I can think of is it’s really annoying to have to get in touch with the Grub Hub service if something wrong happens. It takes a while to fix the issue (like if the restaurant closes and you need a refund)
Keep adding to restaurants it’s great! 5/5
5 Stars. Even when there was only 1 or 2 places to choose from I still like the service. Live outside the city so I don’t have many choices for delivery. Grubhub recently added a few new restaurants for my area so I am very pleased. I lost my license a bit ago so if I don’t feel like cooking I rely on delivery. I hope that they add even more places there are several restaurants that could possibly be on the list that are no more than 10 minutes from where I live. Hopefully someday.... until then I’m Satisfied with what I have. I don’t mind the wait time at all the convenience of it all is great!
I used it last night. Transaction was blocked. Called custom service which was actually disservice. They had no clue why the transaction was blocked. I had received an email from my bank that the dollar amount was charged. Grubhub customer disservice was hapless and totally clueless. They said I will get an email response in 48 hours. I wasn’t shopping for future groceries i was buying dinner for now. Fascinating company. I called the same restaurant and got the same order for cheaper was was surprising and irrelevant to my inconvenience. Sad bad job Grubhub. I’m so scared they’ll destroy Eat24 now after merging together.
Edit after developer response:
Thanks for feigning a reply. I hope it was a bot.
It seems you never read my review. I called you last Saturday and today is Thursday, FIVE DAYS LATER, and I’m still waiting for the email or any response. Your polite operator confirmed to me several times that she’s completely helpless and can do nothing but will have someone call or email me within 48 hours. It never happened. You are simply oblivious to the truth. I’m deleting your app and will delete the other app you just bought because I can see where it’s heading (although this other app served its purpose for almost a decade).
Horrible at submitting the orders 1/5
I have had several difficulties with Grub Hub, not allowing me to submit my order!! And once I was able to and it said I did, and I got a confirmation email, it never reached the restaurant!!! DO NOT USE THIS APP! Thankfully the restaurant was so helpful, and they whipped my order out in 5 minutes.
Good food, Good service, Good Timing 5/5
Grub hub is an excellent food delivery app. They don’t take too long with the food and the food and restaurants are so good. 12/10 recommend 👌🏽
Delivery information 4/5
Need to have a section on where to provide detailed directions to addresses which are hard to find. The last order I placed took almost two hours to deliver.
Deserve 10 stars 5/5
Wonderful app makes ordering food so convenient and quick love the fact that they’re up to date on their technology paying with Apple Pay is a feature I’m so happy they added onto Grubhub!
Needs group orders 2/5
Foodler had a nice group order setup for a collection of people to make a delivery order. Grubhub bought the company and dumped the app. Please bring the feature back!
Removing GrubHub 1/5
I just paid $17 for a $5 gyro. I had to pre-tip and pay a delivery fee and overpay for the food and wait more than an hour. And the driver messed up my drink. He actually said, “I guess you’re screwed this time.” I thought restaurants had to make it right? Not at the GrubHub.. now no one is responsible for anything! Blame the internet!
There’s too many parties involved now. I’d rather eat a PB&J and hand myself a twenty as a tip.
Kind Of the Worst 1/5
By The Samstress
I was used to my food always being late through this service but I didn't let it bother me because of the convenience of delivery. HOWEVER. This last time, thirty minutes after my food was supposed to be picked up by a Grubhub delivery driver, I called their service center just to be told that no one had even been assigned to pick up my food yet. So my fiancé went to pick up my food, which was cold by the time I got it. Then Grubhub called to say "Hey, your delivery driver says you already picked up your food." And I told them what happened, that my food was cold, and I was hangry as hell so I may have told the Grubhub representative to go F himself. Yeah, that was probably inappropriate but Grubhub has a poor business model so they deserve it. Don't download this app!
Messed up 2/5
I ordered from sanctuary on Easton ave and I never got my order . I paid for it and everything but I never got it but I called and the store was closed. Been waiting for a good while .
The convenient go to app that always delivers when the munchies kick in..
My go to ordering service 5/5
Been using Grubhub for a couple of years now and I love it. I find that if my order is wrong it’s a problem with the restaurant and not the app and typically won’t order from those restaurants again. I have had issues with certain places and called Grubhub and they have always been amazingly helpful. New restaurants use pop up every few weeks in my area and I have my favorites saved. Even have my favorites saved for when I am visiting family in different states.
Poor business practices 1/5
What fool tips before they get service? Bad, very bad model. Too many reasons to list.
Best munchie app 5/5
By Marley waters
Can’t lie. It’s legit
Good but not great 3/5
By Slick one seven
The ease of ordering is great and it’s really convenient. The problem is there are too many dumps serving awful food. It’s hit or miss. Also, i feel like there should be some perks for ordering. Like actual decent perks, not $1 off an order. That’s not enough to get anyone excited about food.
1 star 1/5
Because Grubhub Hawaii only has 1 restaurant.
I usually don’t write reviews or anything but so far every single time I’ve ordered from Grubhub no matter the restaurant i don’t ever receive the drink i ordered so i just stopped ordering drinks and it was fine. Then one night i ordered and after close to 2 hours my meal still hadn’t even been picked up so i contacted customer service who informed me they didn’t have a driver which they should have told me an hour and a half prior and cancelled my order.
The App is GREAT 4/5
It works seamlessly. Easy to read. Lots of variety. Quick delivery... except for that one time with TGIF, but they took care of it. I’m all in. If we had Brazilian food or Southern (soul food), I’d be even happier!
By Glockwood President.
This app is unprecedented! They have 24 hour customer service. They take cash!! What more can I say?
I tried 1/5
Multiple tries. All fails
Do not try
Not good. 1/5
It’s a coin flip you’ll even get your food. I’ve had to pick mine up many of the times I’ve used Grubhub because the delivery was so slow, and I hate cold food. Contacting Grubhub for refunds is like a root canal: long hold times, uncertainty, almost always results in a partial refund or a $10 coupon for next time, which barely covers overpriced delivery and tip. On that note, I don’t get why I have to tip my drivers before they deliver (or oftentimes fail to deliver) my food?? Kinda area dependent I think too. Worked great at my old place, used to swear by Grubhub...now ubereats is way better.
Great service! 5/5
Great service and quick to solve any potential problems that do arrive. I love the occasional coupons they send as well, though I would use them a lot more if received as a text vs. an email.
Love using grub hub! 5/5
Lack of choices eh so-so - Getting a little more food places each day, but always quick and easy! And the delivery fee...cheap! I mean who would get their own food?
I like to eat food and this app helps me do that. 5/5
Slow out of the gate, strong finish! 4/5
By Catholic in GA
Started off rough, has been way better since. 1 start to start. 5 Star ever since.
Hardest app to use ever 1/5
By Honky Tonk Jew
I spent 20 minutes ordering food and creating an account and you have no submit order button. Thanks for nothing.
Terrible customer service 1/5
Grubhub is awful. They’ll send you coupons through email for money off both first time orders and repeat orders but the codes won’t work for repeat orders so when emailing CS they basically say you’re lying and ask for proof. You can send screenshots in the app to the customer service agent you’re chatting with but they still make you go through the trouble of forwarding the email to prove it’s not a first time order code. And then they either end the chat or act like there’s nothing they can do. It’s bs. I’d give zero stars if I could because that’s all they’re worth.
App is OK not updating 3/5
The App is OK. Could be easier to use re: storing & finding favorites. App Store has been showing the app needs an update but it’s not updating.
Love it 5/5
Love Grubhub you get to order from all of your favorite places and you don’t have to wait in lines or traffic and you get the joys of your favorite places in the comfort of your home.
Pastor Florence Lecounte 5/5
By Lady Floren
Excellent service. Absolutely love ordering from GRUBHUB. Thanks
Great app! 5/5
It's awesome! Never leaving my house again! LoL!
Travelers best friend 5/5
By Blake Vackar
After years of room service, Grub Hub is a great addition to my constant traveling for work.
For about the same price as a hotel hamburger I can have PF Changes delivered or try a local restaurateurs fairs that I would never have the chance to try any other way.
I have also tried Uber eats and Grub Hub has always been more reliable and better menu selection .
Always reliable 5/5