Happy with Grubhub 4/5
While grubhub has made ordering easier, two things need to be looked at.
(1) inconsistency between Estimated food arrival time and when the food is actually delivered
(2) Tipping while placing the order is not a great idea! It should rather be based on quality of food, delivered on time or not, overall service etc.. Just like what Uber does!
Changed review :) 5/5
Since the reviews for getting food delivered were so bad I decided to order for pick up using this gift card I have. Everything worked perfectly for this Thai food place I went to and the food was ready and perfect when I got there and was EASY TOO! Since you order and tip online there isn’t any need to pay/tip. Just walk in and grab the food!
Great App! 5/5
I don’t usually review apps, although Grub Hub is one of the most innovative and creative ways to dine at your own home without have to make your own food
App is so glitchy 1/5
Ordered food, got charged for it, but it won't show up in my orders and now I won't receive a refund for days
No driver no notice 1/5
I’m patient so I waited until 30 minutes after my ETA to call the restaurant to find out my order had not been picked up, so then I called GH and they said oh no driver was assigned to your order, which turned out to be only partially correct as 30 mins later I still had no food so I called GH AGAIN to find out there were no drivers available and they had to refund me my order. They need something to let heir customers know if they are experiencing high demand or driver shortage. There is nothing in place for you to know wether you are actually getting your order or not. Not only that but the restaurant was closed by the time all this was finished so it was not just me who was inconvenienced. Food was likely wasted and someone had to stay past their shift for no reason.
By nutmeg 22
It was my first time using grub hub and the service was amazing ,all the food arrived on time like it said it would be at the right address
By Flyboy neveready
I don’t understand y tip has to be 15% or more of the meal value when the distance doesn’t change , too should be based on distance the driver has to drive
So clutch 5/5
When I travel, this app makes me happy :)
End of story
God must blessed the cook with secret recipe for dumplings 5/5
All I can say is wow. Finally don’t have take a trip to Flushing or Chinatown for great Asian food
Very poor first experience 1/5
Our 30th anniversary...my wife says let’s stay in tonight. Ordered on Grubhub...first time. Got the tracking updates, such as “your order has been received at the the restaurant...is being prepared...” Then around an hour into this, our order was canceled with no reason given. We were offered a $5 coupon. Contacted customer care via chat. I asked for an explanation. They checked and said the restaurant was closed.
So, I asked for a better discount next time. Instead, I received another email saying my meal was being prepared. $5 is nice, but not enough to risk giving my credit card to Grubhub again. Deleted it and my account. Save the trouble, and just call a restaurant directly.
My hero! 5/5
GrubHub has saved my boyfriend from my hangry wrath more times than I can count & for that we both thank you!
Best delivery 5/5
Their garlic bread with maranara sauce is my favorite
Add restaurants 5/5
Please add Mario’s Mexican and Rodrigo’s Mexican in Huntington Beach
Great Outcome Every Time! 5/5
Ordering is easy, and arrived exactly as ordered/expected. Restaurants were all of good taste.
Not as many customization options as uber eats 4/5
Maybe the restaurant fault though
Food delivery ETA consistently is wrong. I’ve ordered food on multiple occasions and had the ETA pushed back over an hour. Uber Eats is always fast, accurate, and reliable. Not sure why this company can’t give accurate ETAs.
Luv grub hub amazing 10/10
Quicker deliveries 3/5
Drivers need to be assigned to orders way quicker. It took almost two hours for two separate orders to arrive. I called both restaurants and they said that the order was ready and was just waiting to be picked up.
Perfect for Anxiety 5/5
I am someone who gets bad anxiety from talking to strangers on the phone due to my bad hearing. This app definitely makes it so much easier to order in. Grubhub is the bomb diggity!
3 miles away and shows up 30mins late 1/5
By Music kid 69
It’s a simple sandwich place 3 miles down the road. My order was placed at 2:05pm and it says the latest it was supposed to arrive is 2:45pm and that’s fine. BUT when it’s 2:45pm and I get sent an update saying it’s changed from 2:45 to 3:35... that’s ridiculous. The first time I ordered on this app was ok and the very next time it’s like this.And when I ask for a refund or to cancel my order I get a monotone customer service guy only offer me a $5 off promo code... like that is supposed to fix my current order being late or fix it from being cold when I order a hot sub... I can’t get a refund so I’ll give you this review. And you can guess if I’m using this app again
By Call me the repost man
I was using Grubhub for awhile and it was working, until I had an issue with a driver who arrived 1 hour late and didn’t have a care in the world. I contacted customer service and I got stuck with one of the most rude reps I have ever dealt with who refused to offer any kind of helpful solutions when I was asking for a refund. Deleting this app permanently, good riddance.
Best app ever 5/5
What would I ever do without being able to order my Red Bull’s for delivery!!!🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️🙆🏼♀️
Did not get my rice 1/5
By HW Girl
I did not get my brown rice with my PF Chang’s food
Great service 5/5
So glad you are in our area !
Love it! 5/5
Absolutely love this app! The drivers are always so friendly! They get here in a timely manner and if there are any issues they call and we fix them.
Don’t do it if your hungry! 1/5
Twice this week I ordered food 1 dinner 1 breakfast and twice I made the order and after 45 mins they called to cancel...... after 45 mins! Family was not happy and I had to run out after all that! It’s happened a lot over the last two years of using it! Ridicules
Terrible App/horrible company 1/5
Horrible company! Their driver doesn’t deliver my food and they try and tell me the driver was here. If an order isn’t coming, don’t wait 2 hours and then try and tell me it’s my fault the food didn’t arrive. Don’t try and tell me the driver was here. These are lies. I’ve used them for a while and this service is in acceptable! Honestly just use one of the many other apps with good customer service and quality delivery people - UberEats, Postmates or DoorDash.
I LOVE THIS APP 5/5
By blunt hitta
IT GET ME THE YUMMIEZZ FOOOOOD FOR MY BELLY YAAAAAAY. EASY ACESS FOOD OPTION FOR ALL MY HUNGER NEEDS.
THABK YOU FOR THE EXTRA SAUUUSSS
WHOMEVER READ THIS. 😳🥖🚂🚂
Need More Deals 4/5
I use Grubhub at least once a week. But it seems like I inconveniently want delivery when the deals have expired. I would like to see deals that last a bit longer for valued users.
Every time I go to place my order, it doesn’t go to my bag as it should. I end up having to re-do my order several times before the app works at the check out step. Most times, I have to close the app and close the tab and start over to get it to work. I also shared the app link with my mother, and she placed her first time order and was able to use the $10 off, yet I never received my $10 off code as the promotion stated. The app has actually proven less convenient than me just signing in through my laptop or through a chrome search.
Worst service. 1/5
HORRRRIBLE service. Ordered my food, they gave me a wait time and did not hear anything for TWO HOURS. Contacted Grubhub and support and got NO help. Restaurant ended up cancelling my order and ended up with no food at all. Do not use this app stick with uber eats.
Great app 4/5
^ app is great but depends on local restaurants.
Better off picking the food up yourself 1/5
Ordered B-Dubs from this app. I know that they only take 20 minutes to make the food because I’ve been there many times. The app told me that it will be arrive in an hour. I took an hour and a half to get here and the food was COLD! I looked at the tracking feature on it and our driver was literally at a bar with our food! We had to pay with a card or PayPal before the order was placed so there is really no incentive for the driver to bring our food on time. You can’t even rate the driver. When I rated my order, I was rating the restaurant instead of the delivery service. Next time I’m just going to go pick it up next time.
Don’t Recommend 1/5
By MJ 2018
Waited for over two hours for m delivered and I did not even received a notification that the driver was going to be late. The app showed that the order was delivered - which was not true.
Better than DoorDash 5/5
I’ve had a great experience with Grubhub. They seem to be far more professional than the competition.
App work well, Grub Hub not so much, if at all. 1/5
From: Fort Myers, FL
— Ordered or food at 6:30pm, ETA 7:20-7:35pm.
— First follow-up at 7:45pm, GrubHub had failed to notify the driver— we were told the issue had been corrected & were given $5.00 certificate. New ETA 07:59pm.
— Second follow-up was at 8:30pm. We were told the food should arrive by 8:35pm. Another certificate, this time $10.00.
— 8:38pm delivery driver finally arrives. We were told that he was a drier for another company, who was going home when he was called to deliver our order. We were also told that the restaurant had, in the an time, remade the entire order.
— 8:40pm finally sat down to eat. The food was stone cold. It did not taste bad, but it could brave been any colder unless it had been refrigerated.
This one falls directly on Grub Hubs operations and / or management. The restaurant appears to have gone ou of their way to produce a quality product. They even made the meal twice. The problem was purely with Grub Hub. Grub Hub eve went so far as to assign an ETA wen no driver ha been assigned. In fact, we were later told that at the time of the first ETA there were no Grub Hub drivers available in the city.
Don’t use them, their delivery drivers are idiots 1/5
I placed an order through grub hub and the delivery driver delivered it to the wrong person. When I contacted customer service the best they could do was refund my order in 3-5 business days. That’s terrible! Not using this service again.
Easy to use; could use better tracking 4/5
The app is easy to use and includes lots of good restaurants. They could improve how the food is tracked. We don’t get notified it’s on its way until it’s here. Dominos has this figured out. Maybe it depends on the restaurant inputting the necessary information and the one we use doesn’t do a good job with tracking.
DO NOT USE - NOT DEPENDABLE 1/5
This service is a joke with certain restaurants. Do not use this with Lou Malnatis. There is something wrong with their system. Multiple times I ordered from there via grubhub, waited 2 hours, only to call and find out they never received my order. So I had to replace it by phone and wait even longer. The only reason to use grubhub is for the convenience of not ordering by phone. This just cost me more than two hours and I ultimately had to order by phone after all that. This was not just a one-off occasion. It happened to me more than once. DO NOT USE THIS SERVICE. JUST CALL THE RESTAURANT DIRECTLY. Grubhub offered to give me a rescind the tip but they would not offer to comp the meal. I told them that just hurts the delivery driver when this was the fault of either the restaurant or grubhub, and one of them should eat the cost.
Grubhub needs more incentives to use. Most of everything is overpriced compared to when calling the restaurant yourself
Venmo to the rescue 5/5
Pretty casual to link a Venmo payment. Thank you
Best things that’s ever happens to me. I never have to leave my house🤗
What’s the point? 3/5
Now that you own all of them, why have 3 apps out there.... Grubhub, Eat24 & Seamless if there is absolutely no variety in the offerings?
It be doing its thang here and there
Fast, Easy, Super Covenient 5/5
By Kay Ford
Nice restaurant selections!
Grubhub has a bunch a great people working for them. I have been treated very nicely. They try to do everything they can to make this a great experience. I love that you can call them. Thanks, Liz
Good experience so far 5/5
By sh fo
Had trouble with an order and there customer service took care of it.
Default Sorting for Pickup 4/5
Please sort by distance when the user selects “pick up”
Good food 5/5
Love it!!!!! So comfort