Need a buy online pick up in store option 3/5
It would be nice if it showed if the items were in the store near you to make things easier. Like buy online pick up in store purchases!
Needs work 2/5
Unbelievably buggy 1/5
They certainly tried to make it look nice but it’s nearly impossible to do anything. Frequently crashes, doesn’t save any of your info, doesn’t let you click complete order almost ever
H&M club member icon not on the app 1/5
The H&M club member icon isn’t on the app so how am I supposed to know how many points I have or when I have rewards??
Horrible App. Don’t waste your time!! 1/5
If you have time to just sit and replace stuff in your cart multiple times to never ever get to check out because your car just simply empties, then go ahead and have fun with this app. I’ll shop elsewhere
I absolutely love h&m but this app is driving me nuts... i can’t seem to go from page to page on this app without getting an error message saying that they’re working on the issue meanwhile this has been going on for months I really expect better from such a gigantic company.
Great choice of colors, styles and textures 5/5
My favorite store for buying clothes!
Clothes for kids 3/5
I am a long time customer. I believe H&M has great styles and quality of clothes for a reasonable price - especially for kids. However, I have been a bit disappointed and a bit annoyed to see that when I am browsing boy clothes for my three boys, I see a lot of obvious girl items in the selection. I specifically select the boys category and their size ranges to make shopping easier and faster and a lot of girl clothing items seem to appear with my search. While I can appreciate gender neutral garment items and while I understand the whole gender and equal rights movement - I believe if I select the boys category I wouldn’t have fringes, flowers or bows and very feminine style clothing come up with my search.
We're experiencing technical difficulties 1/5
This app does I've thing good, display this error message, "Were experiencing technical difficulties." Every time I try to look at something, I get an error. Plus having the app makes it impossible to use the H&M webpage on your phone.
Great Store 5/5
All clothes I’ve ever bought were great quality at a great price. All items have been true to size as well.
Easy thank you!
so helpful! 5/5
By I hate this thing 57974 times
i ordered my daughter two outfits and some sunglasses for her trip to las vegas with her best friend. after i ordered, i got logged out of my account. i called customer service and they were very helpful and helped me reset my password and get back into it. 10/10 would recommend.
By sur girl
It is the best app to order from because I put things in my cart and it all disappeared so I deleted the app. I would rather go and spend it at the real place.
Long Sleeve Blouse 5/5
I LOVE THESE BLOUSES! Please restock in Burgundy and Dark Teal!
Love this app!!! 5/5
Best clothes store and app to get what you want when you want.
Love H&M 5/5
Always great quality and affordable prices
Love this store
Plus size 5/5
Although i do love using the h&m website and app, i wish h&m and other clothing websites made the plus size section more inclusive. The plus size section is so limited.
I ♥️ this company 5/5
I have always loved this company for my children, even though they don’t have my size in apparel but I shop the great styles and the quality is really good.
I like it 5/5
By abosss tezk
Wow it’s amazing and I love it.
The app keeps crashing! “Page not found” on everything. I’m very dissatisfied with this. I still don’t understand how it has a 4.6 star rating if basically everyone is complaint that their stuff never got to them or it wasn’t what they ordered.
It doesn’t even let you add a gift card. Just cause it’s not a credit card ? I’m not happy with the online site nor with the in store people either. Used to be one of my favorite places now it’s probably the last store I would consider. If I could give it a zero star I would. Get yourself together H&M
Excellent customer service!
App is awful! 1/5
Horrible functionality! Makes me not want to shop there at all.
Wouldn’t honor a coupon 1/5
By priscila 1
Thinking that the 30% off $200 or more coupon ends this weekend I had a total of $444.63 worth of summer close for my self and two boys, I called costumer service and the representative, very nice man said it had ended but can offer 15% off he also offered to have me speak to a supervisor since the total was $444 .63 to see if they can offer perhaps honor the coupon. The supervisor name Shannon got on the fon and said no and didn’t even offer the 15% the representative offered obviously my money and 10years of shopping at HM meant nothing to her.
So bad 1/5
Ugh I can’t ever use this app it always has some sort of technical problem. Whenever I press on something or want to add it to the bag it says “Page not found”.
Terrific app! 5/5
Great app!!!Easy to find the size and availability.
Easy to buy 5/5
By Francy pant
You do get lot of special offers the checkout is pretty easy and well I personally prefer shopping online than going to a retail store.
Cost of shipping 5/5
By meg jones who?
I like the app. I just don’t appreciate that the shipping of an item is the same cost of literally some of the items. That’s the only thing I would change.
Come on H&M FIX THE APP ASAP 1/5
Guys I need your help and opinion. To order clothes should I use the website or app? I’ve read some reviews and they are saying to go online instead of the app what do you guys think? PLS help I want to buy more clothes😂
App is NOT working 1/5
Don’t waste your time on the app. There is no way that you can pay ur purchase b/c it doesn’t let you review what’s in the cart. When you click on your cart, it shows error.
Don’t download 1/5
I added a pair of jeans to my bag, but I can’t go to my bag to purchase them. Whenever I try to open the bag tab, it always states “error”. I even tried closing the app and reopening it but that didn’t work. I’m really trying to buy these jeans before they sell out. I hope this gets fixed ASAP.
Cutest little boy clothes 5/5
It’s so hard to find fashion forward little boy clothes. Everything always has cartoons all over it. I love shopping for my boys at H&M and they always get complements for looking so cute. Leather jackets, aviator sunglasses, bomber jackets, cardigans, and skinny jeans!!! I love it.
Less kitschy would be nice 3/5
By Ms Morgenrot
I would prefer less kitschy pattern on girls dress..
more other colors than pink would be nice too
H&M kids 4/5
Love the kids clothes and outfits. I like my kids to look like kids and be able to choose outfits they feel confident in for school. H&M has many styles from them to choose from.
They don’t need customers :( 1/5
Neither the site or the app won’t accept any kind of payment I can, they keep declining all my credit cards, PayPal and debit cards. Customer support says they have no clue why and the only thing they offer is to call them to place my order. I live in 2019 and phone orders belong to the 80s, so I will pass. Thanks for nothing H&M!
H&M Online (HEAVILY Wouldn’t Recommend) 1/5
Recently, it seems the site has gone through a major change, and I say “change” instead of upgrade because it’s a thing but. I - despite placing an order over 100 - was given a “tracking” number that didn’t track. It told me when it left the warehouse, but nothing after that. It showed up five days later. Awesome right? Nope. It showed up the box already open the ties loosened, and items missing and/or opened and tampered with. I really don’t like to leave negative reviews, BUT I have tried calling customer service. Several times. Couldn’t get ahold of anyone who might be able to give me some clarity on what to do. Sent emails that have not been returned. I wouldn’t recommend buying from H&M Online until they get their site to properly track orders, and a proper customer service. Which is a shame because I’ve never had a problem ordering from them up until the end of this last year. What team? Wildcats. Get your head in the game H&M.
Your app not working in Saudi Arabia
The app is great for ordering and browsing on my phone. Only problem is every time it updates I lose all my favorited clothing and resets my past orders.
“THIS ITEM COULD NOT BE ADDED” 1/5
For some reason or another, a lot of the items that I try to add to my shopping cart cannot be added and give me some error message saying that the items can’t be added. It has happened for months now. I am taking a guess that whatever I am trying to add might not be available and that is why I am getting the error ? Not too sure to be honest. It’s annoying though & ongoing. This also happens on my computer as well as the app.
H&M app 2/5
Honestly I love H&M they have cute clothes. My only issue is when ordering online. The standard shipping says 5-7 business days. Then WHY does it always go over the business days. It should really say “Standard Shipping 5-10 days” it’s ridiculous H&M please get it together
Don’t even try to use the App 1/5
I love H&M and their clothes, but you need to have time to buy using this App. Isn’t it supposed to make shopping easier? I honestly don’t know what is the problem, I have been trying to use it for a while (more than 6 months). I tried on my old phone, new phone, my husband’s phone and my sister’s phone all with the same issue: page not found. You have to open and close THE SAME product about 5 times until you are able see it. Same thing to check your bag, be prepared to open and close the app a few times before you are able to check out. Love the store, love the website. They need to work on the App.
H&M ROCKS 5/5
I’ve been a fan of H&M for many years. I love the children’s line, especially the jackets 👌🏾🔥
Great experience 5/5
I found size availability and more options to buy. They have different payments methods and it is a simple process: easy to find and easy to shop/chechout.
Quality and price relation is great
Love it...but 4/5
Love the H&M app but what I don’t like about it is that there is no overall description of items like there is on the regular website. When I want to know more about the item I refer to H&M on the browser rather than app.
I can’t check my order in the app 3/5
I can’t load any order on the app... please fix
Terrible app 1/5
By kara key
Waste of time use the website or go online do not use app they will charge you and not process your order
The app is SUPER slow! And not user friendly! 1/5
Super slow! Please try Zara’s app and learn from it!
Top Online Shopping App 5/5
The H&M app makes online clothes shopping seamless. Pun intended.
Not what I thought it was :( 1/5
By unicorn disaster
At first when I saw this app I thought it was an app about an in depth review for the letters h and m. they should make it more specific.