to much 5/5
By i hate this game dont play
this app is unbelievably bad, ive had many problems online if u want stuff from h&m go to the store the website will log u out at times and it will open to a white screen and i purchased items and it logged me out and my login info that im putting in is correct but it keeps saying it isnt correct ,. just go to the store i promise u its better
In love with H&M 5/5
Just in love with the app and the entire collection!!
Full of bugs 1/5
Unresponsive, slow, and often gives errors in loading. It’s just not useful!
Can’t even see content on the app. Opens to a blank screen.
I should be able to open whatever is on my cart. Not in love with it.
Website is always down
Recently, I had ordered a few new arrival items and the prices that I was charged didn’t match with what was listed. I don’t think I caught the name of the person who helped in your customer service, but she helped a lot with refunding me the difference. I greatly appreciate the help, and hope she is having a better day.
*The H&M online store is still glitchy in pricing and quantity left, sometimes I’ll try and add an item that still says in stock only for the site to tell me I can’t add it. Hope this helps with the next update.
Definitely needs some bug fixing 1/5
I was filling my cart with items and when I went to check out, the app had emptied my cart. I don’t have time to go back and find what I had picked out all over again. I’m very disappointed
Fashion love 5/5
Ipad view update 2/5
By Ah Dodo
The view on the ipad should be updated to be accessible of viewing the app in landscape. The screen is not full when using in my ipad, and I’d imagine that would be the same to other ipad users as well.
There’s a line break tag exposed 5/5
There’s a “
” exposed under my account -> online orders -> shipping option doesn’t take anything away from the experience but I thought it might help
The best Clothes App 5/5
Not the Best Best but satisfying you feel.
H&M over all 5/5
H&M is one of my top stores to go too! They have amazing style and clothes and when I heard they had a app.. Well I couldn't resist not getting it!! They have clothing that you may not be able to find in stores which is a plus, and those clothes can be cheaper then they were originally in store. I think this app is fast and efficient way to get the clothes you love so much. So yes maybe things may be taken out when sent like someone could have been stolen shorts, but it really isn't the companies fault if someone did steal it, it was the person who stole its problem. I think H&M is one of best stores and should keep it online. Keep up the good work❤️
No discount code or free shipping 1/5
My email said to use the app to make a purchase for 15% off and free shipping. I use the app, and I received none of the offers!!! What the heck? Check your app, check your false advertising.
You should put the models height and the size he’s wearing for a less complicated way to gauge sizes.
It keeps loading and super slow
Shopping With H & M App Saves Time and Money 5/5
I’ve been using the H&M app for several months and must admit I prefer it over the actual store. I get better service using the app than shopping in the store. I have more availability of merchandise in my size, I’m quickly informed when out of stock merchandise is back in stock, I have quick access to my favorites and future buys and I’m informed when stock is running out. I also like the fact that I know when merchandise is on sale. My shipping is always free. Returns are easy because you have the option of going into one of the H&M stores and return or exchange merchandise. It’s the best option for shopping; if your busy, on the “go” and don’t have time to pursue the stores.
Bad company 1/5
Do not buy from this company whatsoever. If you have an issue with a product: wrong size, faulty zipper, etc. they will tell you it was your fault and deny an even exchange. They are NOT customer service friendly. I made a purchase and needed to do an exchange for the same item two weeks after I got it. I brought my receipt and pants with me. The store I was at told me my only option with the pants I purchased (and wanted to exchange) was to donate them. You report the issue to their back office and they get the report WRONG. Then they tell you it is your fault you don’t have the item that you were told to surrender in the first place. This happens OFTEN from other customers around the world. Save yourself the headache. These people only want to steal your money.
Am I the only one?? 2/5
My shopping cart isn’t loading up.. says “it’s not you, its us’” for a week now. I even missed the sale 😭🤷🏼♂️
Easy to shop 5/5
I like using app, so easy to shop
Happy Shopper 4/5
Found all my babies’ everyday needs
Nice app 4/5
It needs Apple Pay though! Please! Thank you!
배터리 너무 잡아먹네 1/5
Overheating and battery issues 4/5
I love H&M and I shop with them often, but this app causes my phone to overheat which then drains the battery. It’s one of my biggest battery-draining apps, and using it often is so bad for my phone — please fix!!
Where are my items? 2/5
When the items I purchase actually make it to my door it is an absolute miracle. I stopped ordering from H&M, not because of their quality issue or even their price, but I have yet to receive an order that wasn’t messed up or wrong in some way and their customer service is a joke. It’s unfortunate because I really would like to order from this retailer.
Me bighead 5/5
My favorite store to shop with ❤️❤️❤️❤️
The Updated Version is Way Better 4/5
The only issue I have is that it keeps erasing the items I have in my cart after a few days.
J. ROMAN 5/5
I love shopping on this app and all the money I save on selective sale items.
Remove sold items 3/5
I think it would be helpful if you remove the sale item once it is completely out of stock.
Sold out 1/5
Can you please take out the items that are sold out. I’ve been trying to shop all day on your website but everything I choose appears in stock until I hit “complete purchase” & it declines it. It was so heartbreaking
Visual Merchandising 5/5
I’m work @H&M in egypt
Really good Company and good brand
I’m really happy about what I am now ❤️
I wish you guys do Apple Pay like you do at your store.
Fire whoever you’re hiring to design your app 1/5
By Emmett Meiners
The company or team responsible for designing this app is doing such a terrible job. Not only are users repeatedly logged out but finding items that I like is very difficult as the filtering system needs significant improvement. Overall usability is rubbish!
Favorites and cart gets cleared out 2/5
My favorites and cart gets cleared out every now and then. Why does it have a favorite section if all items in it just magically disappear randomly? The same with my shopping cart. Have to search and find all the stuff again every time
New app worse than the old app 1/5
Update: after today’s update the app is basically unusable. You open it and it tells you to go back to previous page. That’s it. A blank screen with the message that leads to nowhere. What a fail.
Ever since launching the new app, it has been laggy, codes never work unless you clear out your browser cookies or your entire shopping cart. Then there are log in issues. I used to periodically add things to my cart for future purchase convenience and use discount codes with no issues. Even back then the old app sometimes do not update prices/current promotions for items already sitting in the shopping cart. But the new app is even worse. Nothing works well. H&M need to hire a new IT team to update this app.
Website issues 3/5
It took 2 days to be able to checkout and order
Reorder options 2/5
Great app but I wish it had a reorder option
Love H&M 5/5
Kids clothes are on point. Adorable and great sale prices. Can’t get enough!
Not user friendly 1/5
H&M needs to invest in usability testing for this app. It is very hard to find the departments and items you’re looking for. Browsing on mobile is a waste of time.
App is in French instead of English 1/5
App is in French instead of English so I deleted it. There was no clear option to change the language.
Hard to work 1/5
By Majorie M
Awful. Hard to use and didn’t work for most of the afternoon Now it won’t let me post because every nickname is taken. Seriously the name of apple, shop, fix this app, md, med, red rover are all taken. Not. Fix this awful app.
Loses all my saved items 2/5
By Shadow the hedgehog<3
Every time I add things to the wishlist, every time I update, close the app, or log back in, all of my saved items disappear. And I never need to update, but it forces me to and every time, it deletes my data. Fix that H&M.
The best 5/5
They are totally the best
what's the problem 4/5
After the last update no longer works
Wish you could “heart” as many items as you wished ☹️💔 3/5
By Ona Pirrone
I love H&M they have good stuff for good prices I just really wish they didn’t have a limit on what you save so you could actually come back to all the things you like not pick and choose what you save because you only have so many “hearts”.
DONT BUY ONLINE! 1/5
About one and a half months ago I ordered a titanic shirt off the website. It was supposed to come in 6-8 days and never came. I called 5 times and they said they would give money back but never did. After over a month it has arrived today, I thought it would never ever come. I absolutely love their clothes but don’t buy online. I will only go to the store
Mas o menos 3/5
No respetan lo que guardo en el carrito, deberian guardartelo por un tiempo determinado
Favorite place to get my fashion cloths at a great price!! 5/5
I love the great customer service they have, I never have problems if I have returns to do, either because I ordered the wrong size, even at the stores I find a good selection of items, I wear a lot of suits and I like the variety they carry, the type of fabrics and styles.
I love the dressing shoes and boots, the premium quality section have great styles at a good prices!
No doubt I’ll be a long time customer!