Won’t even open 1/5
Crashes every time I click it. Haven’t been able to open it even once.
Really H&M? 2/5
It keeps changing the sizes I have in my cart. And it did it right before I made an order, like I checked and made sure everything was correct, and then clicked proceed to checkout and didn’t notice it changed some of the sizes. So I ordered the wrong size. And it’s final sale. So thank you !! It keeps changing the sizes I have in my cart after my last order too.
WON’T GO AWAY! 1/5
I got this app because I like their clothes in the stores but when I got it another app popped up on my screen and I can’t delete it as of right now. Very frustrating because I don’t know if it is a virus or what.
Coolest monkey in the jungle 1/5
Lol you guys are garbage at making an app
It won't even open 1/5
I feel bad 1/5
By optimal Q
I am download a lot of times. But it doesn’t work. I can’t select area at beginning. It’s badly
FIX THIS APP! 1/5
By CRAZY GIRL 😁
Keeps crashing 1/5
By Mhaie Game
Whenever I tap on the app it just loads the crashes. It takes me like 10 minutes just to get on the app
App crashes 1/5
By hm customer
The app is crashing every time I tap on the banner on the main screen. I force stopped it, launched again, and now it’s stuck on loading...
Crashes upon launch 1/5
Even after re-installing and shutting down my phone
Works great 5/5
Ive purchased from here multiple times with no faults and the clothing is great.
Overall it is good 4/5
Overall, I like this app. However, the latest version doesn’t always have my favorites and I tried to buy something and the promotional field to enter the code doesn’t work. It just keeps spinning or doesn’t do anything. H&M please fix these bugs.
In store availability 3/5
I love H&M and this app. I love being able to look at the cute clothes before going to the store. However, I wish it was possible to see if the article of clothing that I am looking at is at a H&M near me
It’s decent 1/5
Can’t checkout. Just keeps loading. Even when I’m on WiFi. I would’ve bought a lot of stuff if I could actually check out.
By Suk on this
I like that we can add items to a favorites tab, but I wish they would let customer write reviews on the products. Because it can get complicated when ordering online, and I hate returning items.
Won’t give me free shipping over $40 1/5
By Elite Chan
Keep entering the 0040 code with items over $40 and the shipping label doesn’t change
By margo 🍃
add paypal 🅱️lease
It keeps crashing it won’t load the clothes so I can’t see the pictures of them or purchase them.
The App Wouldn't Open 3/5
By Lunar girl44
I'm giving this three stars because, I love H&M, and their clothes are awesome. But, I couldn't even open the app. Each time I tried, it would force-close before I could get passed the logo screen.
Keeps Crashing my favorites. 3/5
This is the 3rd time that I have deleted and uploaded this H&M app because it keeps deleting my faves. I called the so-called customer care, and fed the girl some b.s. about why it’s crashing and she agreed. I just hung up. Some dumb girl just answering phones over there. She didn’t even blink at what I was sardonically saying, and just agreed. Please really read these reviews and really fix your app, and really get people in your customer service to actually care and provide real solutions. Yours truly, a future former customer if don’t get your crap together. You’ve already insulted an entire segment of customers with your thoughtless sweat shirt. Can you really afford anymore ineptitude?
Connection Issues 4/5
i love the app, and the store! but when i get on the app sometimes it says that it’s connection isn’t good, and won’t connect. this also interferes my favorited/favorites and shopping bag. i don’t know why this keeps occurring, because in my home i have very good connection with service AND wifi. i hope this gets fixed! xoxo
No longer opens! 1/5
The app used to work just fine, but now all of the sudden every time I open it it just crashes and I go back to my home screen. I've tried redownloading the app and the problem still persists. Please fix!
What the heck?! 3/5
It doesn’t let me see my favorites, as if I’m not logged in already.
Barcode scanning all but stopped working 2/5
Used to be a great app but for the last few weeks barcode scanning almost never works - even in places it used to work fine.
What happened 2/5
What happened to all my saved favorites? And I can’t even save new ones either!
After updating the app, it keeps kicking me out.
Crashes Instantly 1/5
Crashes Instantly on iPhone 4s. Previous versions worked fine. Please fix so I can shop again!!!!!
By lara al-hmidat
Every-time i download this app and choose the region which is Canada a note pops up that this app is expired and i have to download the new release, but there is no other apps for H&M !!
Minor Enhancements 4/5
By Fix Dream Zoo
I really like the app and would give it a 5 but the filter options are so limited when there are deals or promotions. Especially under Kids, I can’t filter by gender or age/size range.
Needs fixing 1/5
By Kate Koposova
Displays “app version has expired” when changing regions. What the heck???
Okay but.... 2/5
Everytime I am shopping for “Girls 1 1/2-10y” it shows me boys clothing too.. there’s a reason I clicked GIRLS
It requires me to constantly update the app it’s really frustrating
I ❤️ H&M 5/5
Thank you for all you do and for who you are. I love your clothing— style, quality, and pricing! I adore you!
Coolest monkey in the jungle 1/5
By Denarian Ichastin Thomas
Read my title
Few Minor Things 5/5
I think having all product numbers or order numbers to make it easier to find the specific item would help. Maybe making a specific function for employees to use to help a customer find a specific item easier. As far as the “similar items”, I think it would be awesome to keep the same pattern in that section to better find a print. Otherwise the app is very useful and I do all of my shopping through it!
Needs improvement 4/5
I ❤️ H&M and I always use the app but it will be helpful that customers can add reviews and to check in store items.
& I thought hm was progressive 1/5
By proud 12482899
V. 2.27.0 - items’ images are too large 2/5
On iPhone X, at least: when viewing a single item - the item’s image is larger than the screen.
COOLEST MONKEY IN THE JUNGLE 1/5
Coolest Monkey In The Jungle 💀😭🐵🙈🙉🙊🐒
By hm alright
The app won’t let me delete things out of my cart, they have a slide delete on the items but it won’t let you actually delete the items.
Not working 1/5
By Artemy Utkin
After i select a region, app says that i should update it. And this happens with any region i choose.
App is up to date, ios 10.3.3
Cheap clothing everyone wears. 1/5
Use to like h&m but No longer interested in H&M. Maybe if they also made smarter business & marketing plans.
Hate this place. They have really declined as a company ✊🏾✊🏾✊🏾✊🏾
Everything is always sold out and never have my size.horrible never will shop there again
Coolest monkekekeke 5/5
Who else here cause the 80% 🤪🤪🤪
Photo of Black Child wearing “Coolest monkey in the Jungle” hoodie 1/5
By 👑King Alex 😻🔥🍫
I am disgusted. Deleted the app and will NEVER shop here again. Told all of my friends, family and coworkers to do the same.
Model Stats 3/5
It would be really great if this app provided model stats and more photos of the clothing on individuals instead of just a photo of the product alone. Otherwise, fantastic app! I’ve purchased large quantity orders many times and have only exchanged some items twice.
Why is this app always freezing on me 😒 Please fix it now!
I love the app but it needs a little work 4/5
I’ve already made two orders from the app. It’s very useful. I love how easy it is work. But sometimes when I go to track my order the app closes then I have to reopen it. That’s the only thing I think needs fixing is the app closing on its own.