Can’t buy anything 1/5
It won’t let me checkout it doesn’t have a proceed to payment option like it’s supposed to I put in my card information and then there isn’t anyway to complete it. I know there supposed to be because I’ve ordered once before and had no problems but this past month I’ve tried doing it again and nothing happens.
Bad App 1/5
Of all the food ordering apps I’ve used, this has to be the worst/most difficult to use.
Get with it Hardee’s!!
By great cool hand luke
I placed my first order on there app, I selected no to have mayonnaise, onions or pickles on my burger and I paid extra for bacon $1.50.
They never looked at my request at all. NO BACON at all. And yes a glob of mayonnaise, onions and yes pickles on it.
Now I ordered on the app for pickup and took it home. This was when I discovered there mess up. Next time in I asked for manager and told what happened and she just said mistakes happen on the App.
Never did she say they were sorry or apologize for the mistake or make it good.
Wrote home office nothing from them no response. What a bunch of jerks they have become.
I will never use there app nor will I stop to eat at any of there restaurants again.
For the money this restaurant spends, it sure should be “smart”! 1/5
By That Guy in Broad Ripple
Great start for an app however some restaurants offer breakfast longer than others! Geolocations SHOULD let me order breakfast to 11 at locations that serve breakfast to 11 but this app STOPS the breakfast menu from showing up at ALL locations after 10:15 am. For the amount this company spends on this app, I’m sure they should be able to get at least GPS geolocating correct for the locations. Also some restaurants have tacos and burritos and fabulous chicken bowls. why can’t those locations be on the app. I feel Hardee’s/Carls is not getting proper representation for their app. #DoBetter
No free sandwich 2/5
I downloaded the Hardee’s app because it stated I would get a free single star burger for being a new user. After downloading it there was nothing. Kinda sucks….
Offers removed once I updated the app 3/5
I had offers in my app that did not expire until October and soon as I updated my the app all the offers was gone and two new ones on on there.
Great de-bloating 1/5
I’m so glad I keep to choose from 2 tiles and can’t see the menu amazing debloating update. Can’t scroll to the side or up or down to see any additional items.
Cant add what you want 2/5
By its staff!
Here it is 2022 and you cant even add tomato or onions to any burger your heart desires. BIG let down.
Do not use this trash app to order food 1/5
Store didn’t have items ordered. No way to refund. Horrible experience. Had to get my card issuer to refund
Buggy app coupon never works 1/5
App is terrible 1/5
By dr aban
By This app is crapp!!!!
I’m tired of this app switching between me having to click a link in a text message to “make my order” and some days I have to click within the app “make my order”, then some days it just doesn’t give me an option at all. Pick a version and stick with it!!
Bad onboarding experience 1/5
Horrible onboarding experience. Frustrating ordering process. So many bugs and ui issues. Ordering experience is that out of eating of a trash can.
Where does it work? 1/5
Doesn’t work at the Hardee’s 1.5 miles away from my work Sidney Ohio. Closest one on the app is 25.2 miles away.
This app doesn’t work as expected 5/5
I can put in an order but it never seems to take the promo code on the advertisement. I put the four digit number in and it always comes back and says didn’t work try again. What am I doing wrong? And how do I do it right? The three stars are because there’s something wrong and there are no hints as to how to make it right.
Received an email through Apple about this problem and it said it would help to include screenshots showing what the response was from the App. Just exactly how?? This doesn’t allow it, the email is a no-reply and the online link doesn’t have any way for screenshots to be included. Well??
Great food and service 5/5
With this being the only fast food in Piggott, I’d have to say that their time is great on getting food out to you and I love their biscuits!
Completely broken 1/5
Can’t even create an account.
Order marked “completed” but not in system 1/5
Downloaded the app and made my first order. It clearly says in email, app, and text to just say my name in the drive thru line. Instead im met by irritable workers who keep cutting me off saying it doesn’t have an order in the system and “you have to check in” even when I explained the app says I don’t. Now I’m stuck with a $30 credit card payment I can’t cancel. Train your employees and fix your app.
Come on Hardee’s it’s 2022. It should be hard to use an app to say no tomatoes.
Can’t create account with Apple 1/5
By Scott XD
Sign Up with Apple doesn’t work and the app is frustratingly slow.
By Memmy 14
Very upset that Sumter, SC doesn't use the app... I got the email and went over there to get the free french fries for a year whatever or for the rest of the year whatever you had and I was so excited about it and got there and they didn't know what I was talking about
Fraud!!! No delivery order ever showed up but charged 1/5
Ordered a delivery order. I was charged and it says it was delivered, but nothing has shown up or communication from a delivery driver or anything, what a scam. I have done you terrible customer survey thing, emailed an address that you put as a response on here. I will be contacting my bank and reporting the app for fraud if not resolved promptly.
Not available! 1/5
Not available at my location! Quit sending me notifications for promotions or rewards, can’t use them because it is not available at my local Hardee’s.
Decent with flaws 3/5
By Johnny Freebie
Probably the worst restaurant app by comparison
Not well designed
Operates more like a webpage
It gets the job done
Why won’t the app let me order the breakfast I want? Every time, it tells me chicken biscuits are unavailable and won’t let me check out. I get to the restaurant and - surprise! - they have chicken biscuits.
Shouldn’t have bothered 3/5
If you just want mobile ordering it’s probably fine. If you just want to earn rewards for your visits, good luck figuring it out. That is clearly an after thought or not something they actually want you to do. The option is buried and fairly hidden and if you do find it, you can’t even scan the barcode they put on the receipt.
Paid for my order after it was placed got to the restaurant they don’t even have my order after taking my money won’t use again
Tried it again. Still horrible. Local store does not accept orders from app. App does not interact with iPhone auto fill. Deleted app again.
Can’t create account and does not interact with iphone to auto fill, create passwords, or save login info. I fill out the sign-up form. Then go through the Captcha…over and over like it’s Groundhog Day. Waste of time. App is worthless.
By Back to Wendy's
Our local Hardees does not support the app or any special deals. If it has Hardees on the sign, they should honor and work with the app.. Rocky Point NC. 28457
Decent app needs an improvement. 4/5
It would be nice to have a “No Ice” as an additional selection on the app
No use for me 1/5
By review time 89
Nothing wrong with app that I know of. Just disappointed my local Hardee’s don’t take mobile orders.
We can’t scan the barcode!?!?!? Really?!?!?!
Also, as others have already pointed out, there are a number of restaurants that do not seem to care about, or are not aware of, the app and will not provide a receipt with a barcode to “scan”.
So, corporate needs to get their franchisees on-board.
Items not available 1/5
I placed an order and when I got to the restaurant I was informed that they don’t even sell what I ordered. They couldn’t even cook it for me because it’s not something the sell. How does this happen?
What’s the point? 1/5
If the store near you doesn’t even honor the app, what’s the point?
Fix the cart location 3/5
By Peyton Royals
It’s a great app and I love the rewards system. I just wish they would fix the cart button, so that it’s not too far off the side of the screen where you can’t get to it.
By Jesusismy God
Staff was very friendly and took care of me!
Clunky cumbersome and slow 1/5
Bottom of the barrel for fast food apps
ABSOLUTELY AMAZING!! 5/5
The Princeton location is obviously under a great management team and they have an awesome crew!! The burgers taste JUST LIKE OFF THE CHARCOAL GRILL!!! And.. I love the Jalapeño Poppers.. seems nice to look forward to going through the drive through and getting HOT food!!
Hardee’s on West 12th Sioux Falls 5/5
Such nice staff & food is Always Hot & Delicious
I love Hardee’s but… 2/5
This app is awful.
At least on the iPhone 12 mini.
I have tried to enter order and it lets me place the order but there is no way to checkout.
I figured I would enter the order number and get credit for it…no luck, after entering 3 different codes, it always gave a 401 error.
Not worth the effort.
How to improve:
1. Make the cart obvious, even on a smaller screen. What’s the point in entering an order if you can’t complete it?
2 For gods sake…give me the option to scan the bar code.
Or don’t bother…I’m going to Wendy’s…their app works.
Customizing orders. 5/5
By susy baca 101
I would love an option to order sandwiches without the bun. I avoid gluten.
Don't bother with this 1/5
The app is garbage, nothing really even works on it other than constantly freezing up. I asked at the restaurant but I don't think they even know they have an app.
Love the apps perks 5/5
Hardee’s is a breakfast regular for my family! The app is easy to order from and the rewards are awesome! Anytime you can get free delicious food from loyalty points, it’s a win win!!
App locks up 1/5
By Grandpa Pete 314
I downloaded the app but when I’m trying to scroll down to look for the closest Hardee’s the app just freezes. I uninstalled and reinstalled it a few times with no success
How do i redeem the BOGO OFFER 3/5
Theres no where on the app to redeem it. I got the app and joined rewards i get a ton of emails but no code or any way to redeem offers. Did i miss a step?
By Mary Jurg8is
This was absolutely the easiest food app to order from!
Could Be Better 4/5
The rewards are good and everything works okay. However, the app is slow opening and I have to enter my password at least once a week. Mobile ordering is supposed to speed things up, so those things are annoying!
It runs…usually 2/5
This is one of the worst fast food apps out there. It constantly logs me out, gives errors showing product information, never shows local deals that would save you money, and will not accept the barcode number from a paper receipt in order to add it to your rewards. It gives web API errors when trying to do so. The developers have a lot of work if they want this to be a usable app that will bring the company profit.
Doesn’t work 1/5
I can’t create an account! I guess I’ll go to McDonalds
Not finding the Cart 1/5
Several times tried ordering and then when going to go to the cart, am unable to find the Cart, And when I go to find a recent order shows I've not made one. I give up! Love Hardee's food, but this app needs fixing so Zi can get my order in and pay for it.