Piece of trash airline 1/5
They not only don’t allow me to choose a seat, they are unable to tell me what seat is assigned to me. I have to wait until almost all the passengers are seated when they tell me I have to sit in a goddamn middle seat for 6 hours. 🤬
Hawaiian has taken a step back. 1/5
Have been a miles member and traveled Hawaiian for years. This App absolutely stinks! Could not check in using it a few weeks ago. Now I see the same website problem starting up again for our next trip. Called web support 3 times for the last trip and have already called again for this one. Hawaiian needs to hire someone that can fix their online website ticketing info.
We are traveling with 2 other couples. Our flight was originally direct from Oakland to Kona. A while back it got changed to Oakland to Honolulu to Kona. BUT the two other couples are on a flight from Oakland to Maui to Kona. How we got on a different flight I don’t know. Your fault we got split up. Very disappointed. Hope I get some sort of compensation. Or won’t be flying Hawaiian airlines again.
Why charge for first bag? 4/5
Paid for premium plus with United. Seems like someone should accommodate first bag!!
Frequent Hawaii traveler and resident 1/5
Worst airline experiences ever. Bad app, bad customer service, and they do not care about there customers or any Aloha. Do not fly. Alaska airlines and United are the best way to go.
website malfunction 1/5
By website malfunction
Cannot print boarding passes or get TSA pre on our boarding passes since 2022-something is now messed up on the website
You are the best
Check In 5/5
Easy to check in. You can also read over what items can and cannot be brought unto the aircraft.
Functionality is there, but buggy. 2/5
Had issues checking in on app, it was hanging and then telling me I couldn't check in more than 24 hours ahead. Checked in fine via web browser.
Popups don't respond when you hit okay to dismiss, it just times out.
Otherwise smooth, but devs need to do some bug fixing...
Flying coach paying 800 a seat 1/5
Paying 800 a seat and still having to pay for bags??
App and website are great. Easy to use. Works fast. Lots of options.
Log in issues 2/5
Could not log in to the app. A place for user name/HAL number but no option for a password. Really!? Checked in using my confirmation number, so I did get some utility. This app seems to be nothing more than a conduit to a web site. I suspect we might all be better off just using the web site with a browser.
When app checkin was down the other day, I wish the error message told me to go check in on the web which was functional. But I was able to look there and checked in at the last minute. Also for international flight checkin it gives me an error that says it can’t display a page. It should tell me that it can’t handle international checkin and to do it at the airport counter. This app has a lot of work to do. It constantly freezes up.
Worst check in 1/5
Worst check in
Love Hawaiian 5/5
I love your airline, never lost a bag.
Doesn’t link to the confirmation emails… 2/5
Should be able to click a link in the email to take you to the check in.
By I have four boys!!
Ok but glitchy
Bad booking experience 1/5
Thought I had a ticket booked online. Airline canceled ticket without telling me. Only found out when trying to check in
iPad keyboard doesn’t work 3/5
iOS 15.5 on iPad Air 4th gen
Keyboard doesn’t pop up on the check in screen. Could not enter info and get boarding pass.
iOS 15.5 on iPhone SE worked perfectly.
App keeps crashing 1/5
Last two weeks app keeps crashing. There IT team must not be taking care of this.
There should be stipulations on baggage service. Meaning that I can only have one check bag as a card provided I use my card to book flight ( Why ) When now there is competition for flights at same or less cost to fly such as two free check bags no membership required.! Hmmm again why the restrictions on this card I am not seeing the benefits of this card at all so far. I would like to hear from you on this.
Constantly crashing 1/5
Out of all the flight apps I’ve used, Hawaiian’s app is the worse…so unreliable! The app frequently crashes and it lags in response time. So many times you can’t log in or it loses all your scheduled flights. It seems you’re better off logging through the website. The other issue is the TSA Precheck logo. I pay for precheck and the logo may not always appear on my flight ticket. To try to resolve this, I have to physically go to the kiosk to have a ticket agent help me. It’s very frustrating when these glitches occur…especially for your Pualani frequent flyers. PLEASE FIX YOUR APP with the proper system programmers.
Land on time and yet ALWAYS LATE 1/5
Save yourself. Book a airline that always delays cause you’ll still get to your destination before Hawaiian gets your bags to you at baggage claim.
It doesn’t matter that the plane lands a minute before it was scheduled to, because you will spend an hour on the tarmac just trying to get OFF the plane. And another 2 hours for your bags to arrive at baggage claim.
Hawaiian, your reputation is so skewed.
App crashing 1/5
When u try to sign in the app crashes
Hawaiian airlines easy app 5/5
Sent to my cell phone easy to use
We booked seats together which is somewhat of a task for a family of 7 only to find that they did not honor them. Very disappointed.
One of easiest airline websites/app to use. Then again, you could say it’s because you are going to Hawaii on the best air carrier to the Hawaiian Islands.
Hawaiian airlines is the best! 5/5
Hawaiian airlines remains one of the Legacy Airlines without standing customer service. RAL
Sad I can’t upgrade 2/5
Should always be an option
Almost perfect! 5/5
This app has come a long way. Thank you
Easy flight 5/5
By Gpa Falcon
Easy app to use!
#Chivas4life #LoveYoyJefita4Life #fyp 5/5
By El ParteMadres
Unstable and freezes 1/5
App will display something wrong message then freezes up. If you do a restart on the app it doesn’t open the app after on going issue.
The easiest check in procedure… 5/5
By Riby Avery
Very easy check in process
Nothing but problems 1/5
I’ve had to uninstall and reinstall the app multiple times in the last few months. I get constant errors, the app will not let me check in or view my trips without knowing my confirmation code, even when I’m logged in with Hawaiian miles account. This app seems to be getting worse over time instead of improving.
Terrible won’t save flight info 1/5
This app has never worked for me. Will not save my trips. Every time it opens I get error message “Something Went Wrong” please try again later. I’m logged in and even uninstalled and reinstalled.
Worse Airlines Apps Ever... 5/5
By Crown Defender
You guys sure have great airlines service, but far beyond LACKING in the tech dept. The desktop version is not the greatest and then you introduced the Apps. What were you thinking, or lack of thinking I should say. Please do something.
Outstanding App But Wasn’t Working Until Agent Deleted and and Reinstalled App 5/5
App not automatically updating. Agent had to delete and reload app. Same with wife’s phone.
Best Airlines! 5/5
By AJ Blessed
Hawaiian Airlines is the friendliest and safest airline for me to travel. I always know I will get my Aloha spirit no matter what state I board in. I feel soo comfortable when ever I travel Hawaiian! Maika’i!!
Flight status updates do not work. Connection to customer service does not work. Electronic boarding passes do not integrate properly with iOS. I’ve used many airlines’ apps and this is the worst I’ve experienced.
Contact via phone for seat assignments 2/5
By Carter A. Lane
Your phone is on a loop which makes it impossible to speak with someone
Easy Check In 5/5
Hawaiian Airlines app makes check in process very easy and simple. Adds boarding pass to wallet.
This app should auto load my families HA numbers 1/5
This app should auto load my family’s HA numbers.
By Paris Shop Girl
I should be able to pull up app and not have to add my flight information
Upgrade list issue 5/5
Aloha! I use the app almost weekly and I generally find it very easy to use. I wanted to report a small glitch - I’m not sure this is the place to do it but I couldn’t find a better place :)
I think there is a glitch for Pualani Platinum members who want to be on the upgrade list. It works fine through the app once you’ve checked in with a standard seat however; if you’ve purchased an extra comfort seat (example - exit row) when you go to upgrade list there is no option to add yourself to the list. This means, you don’t get a chance at 1st class.
I understand this is a first world problem but, I thought you’d like to know since it affects your customers who fly very frequently!
In general, love the app, it’s a great addition to your customer service offerings.
Gold member 5/5
By aerial joe
I always fly Hawaiian
not able to check bags in thru the app??? 1/5
this app is not user friendly at all, not able to pre check bags in
Please fix loading for trips 3/5
I had a trip through Delta and Hawaiian Airlines. My Delta app loaded all the details about my trip just fine. But the Hawaiian Airlines app would just remain stuck on the spinning circle. I couldn’t actually see the details for my Hawaiian airlines flight until check-in started.
Not useful 1/5
The app is not user friendly and offer many things and them when you attempt to use the feature will not allow. I rate it very low not worth getting. Better call the airline.