This is a worthless app that doesn’t offer anything for free!
You have to pay for every single title and I am not sure what they mean when they say, we offer entertainment on a 6hours long flight.
You are better off with purchasing a month of Netflix subscription and download some of the titles prior to your flight because this app has nothing to offer you except, melting your credit card.
Incredibly disappointing 2/5
HA had a chance to make a statement and deliver something impressive with the new app. Sadly, it’s still second rate.
Pop you out to the website when you want to see the details of your trip? Really? And then have to log in to the website because nothing is passed from the app? Really really???
Static boarding passes in Wallet?? No dynamic updates on connecting gates, delays, etc. No departure time on boarding passes, only boarding time.
App can’t figure out that Premier Club members get first 2 bags free, so when you check in and have luggage to check, either it asks you to pay or you have to tell it 0 bags.
Nowhere to find baggage claim number (and at HNL, really nowhere to find that information short of stumbling upon the correct luggage belt).
I’ve traveled all over the globe and have used apps from Third World airlines that were more functional and user friendly. Very unfortunate.
Redirecting to a mobile browser in 2019? 1/5
1 star until you can book a flight in the app- not be redirected to a mobile website.
Hawaiian I appreciate all the updates and effort to make your app even more amazing. I love reading your update status it’s funny. Keep it up and thank you, for making your app amazing with constant updates.
Disappointing app 2/5
Disappointing. The app is still ver bare bones and needs a lot of work. I look forward to it working more like competitors app and join them in 2019.
App feels old and not very functional
Update the update??!! 1/5
I just downloaded the app from the iTunes Store, tried to log in first with my HA#, second by using my flight confirmation...message tells me this version of the app is no longer supported?!? I just downloaded it!!!! Waste of my time.
Look to other airlines for app development 2/5
The Hawaiian app is probably the worst. The app is bad with checkin, loading the app, paying for baggage, seat selection. They probably can get rid of the app and have a better site.
So behind 1/5
This app is so slow and lacks so many functions that most other airlines and Rent-A-Car agencies have. Hawaiian air should be embarrassed.
I decided to use the Hawaiian Air app to check in for a flight today, and the check in process ended in a charge page for $200. I double checked my luggage count and all was within the no-charge limits. Wow, what a scam, we’ll only let you check in after paying $200 for no reason. Check-in from a browser went as expected, no additional charges. Don’t bother with this app - it’s useless at this point.
Does nothing 1/5
By John HRY
When I try to find my trip that I have booked it tells me I need to update the app but it’s the latest version.
Horrible App 1/5
I have the hawaiian airlines credit card, which entitles me to a free checked bag. If I checked in with the app, I would’ve been charged $25. I checked in through safari and as per usual, my bag was checked in at no cost. This app is useless and a waste of time.
Can’t book flights 1/5
This app doesn’t appear to be very useful. looks like the only thing you can do is check-in. To book a flight it gives you a button to open a web browser.
Check in 1/5
By lindy 3455
Just completed check in, paid for bags then the app froze! So no boarding pass on app, had to go online and print them out or do it at the kiosk!
App on iPad only links to website 1/5
A good app on iPhone, but on iPad can do nothing than connect to website. Called support, but they were not helpful.
By Bratty Becky
This app is useless. It continues to tell me I need to upgrade the app which is wrong because In the App Store, this app is not in the upgrade portion! I am also unable to add my boarding pass to my wallet on my phone which is annoying. It sends you to the web to check in and get pass (via printing) which defeats the point of having an app! Get it together !!
Garbage airlines 1/5
By Honolulu Shuttle
Garbage airlines, wait for the baggage more than 1 hour and 30 minutes. Always happens like that, baggage service take forever at Honolulu Airport.
On time performance 1/5
By mazie time
The new app was likely developed by your stupid US senator. It looks like every flight to CA airports is late. Duh, what’s PDT???
App doesn’t do anything 1/5
Is it just me or does the app just contain a few links to the website? Why bother with an app???
Can’t book on the app 1/5
What’s the point of having an app if I still have to open a browser to book/search for flights?!
Can’t book flights? 1/5
What’s the point of an airline app if it can’t do the one most important task relating to travel which is booking flights? The point of an app is to NOT have to go to a web browser.
This airline blows 1/5
By Mike Mongeau
We encountered many errors when trying to pick and upgrade seats. Only to have to go to the mobile site to make things work.
Also, separately, have to share my dismay and disgust with how today's flight delay from Lihue to Honolulu caused utter chaos, confusion and ruined plans of dozens. Frankly, it was outrageous.
Worse, this situation could have seemingly been avoided if communication lines were open between staff (i.e. hold the flight for 40 mins!), or improved significantly proper contingency protocols (do these exist?!) were initiated.
My confidence and allegio to Hawaiian Airlines has been forever severed. I'll never fly you again.
Thanks for putting a huge damper on an otherwise wonderful vacation.
What happened to the booking option? 2/5
I don’t understand why it directs you to the website to book a flight?? IMHO this is not “new and upgraded.” More like going backwards in technology. But I guess as long as I can get a decent fare from the mainland to HNL I’ll add an extra star.
I have flown pretty much only Hawaiian for years and I live in Hawaii. Hawaiian monopolizes the outer island travel as we all know and is constantly expanding their services to other parts of the world and buying new planes, but they still can’t make a decent app! What is the problem! Ok now it’s interface is “pretty”, and there are some minor upgrades but what the heck! Whose cousin is in charge here! Hawaiian is building a reputation for being technologically one of the most backwards app builders for years. And we know you have money to throw at this problem. What is the deal! Even the online checkin on the web is archaic. Please we are begging you to get on the ball and up with 2019.
Showing Vast Improvment 3/5
I guess we can thank Southwest Airlines for adding a little competition in the islands.
App has finally received a much needed update. Still hope to one day search and book flights through the app. Adding two stars because this has big potential.
Hopefully we don’t have to wait another 3 years for an update.
Mahalo Hawaiian Airlines for addressing your app. I look forward to using it and flying with you!
A bad app is now worse 1/5
By Daisy & Dexter
Slow. Clunky. Non-intuitive. And as an added bonus they take away the ability to book flights. Hawaiian Air has been showing disdain and ripping off the people of Hawai`i for years. In case you haven’t heard, SOUTHWEST has said aloha to Hawai`i. Finally, competition is here.
And I agree with most, when they suggest whoever gave this 5 stars is a robot hack hired by Hawaiian.
Freezes at Boarding Pass 1/5
Even with the recent update, won’t let you get your boarding pass after checking in. Just stays on the screen no matter how many times you click “boarding pass”, so I still have to go on the website to get it, completely defeating the purpose of checking in on the app.
New App but it still doesn’t do anything. 1/5
Why do I still get routed to the website that quite generic. Why can’t I see my see my airline program status. The biggest problem I have is I still can’t buy tickets from the app. I love Hawaiian Airlines but I really wish you guys would level up to the rest of the industry. Most importantly Southwest is about to become your biggest competition and their app is very well put together.
By unhappy in Hawaiian
You think the website and app are bad—try using the “chat bot”. What a waste of time!
Giving it 5 stars because my dad works for HAwAiIan Airlines good app use it on flights 😂👍🏻👍🏻🔥great 🅱️uisness
Unless you already have an existing reservation to check in, this app is useless. Can’t book a flight, can’t check mileage/account activity. Can’t do anything any other airlines app can do. Waste of space on my mobile phone. Deleting until better improvements happen.
Aloha Southwest Airlines 1/5
Great to hear you will break the monopoly Hawaiian has as a death grip on all people of Hawaii. Come and provide a good service and you will have full planes.
Horrible app 1/5
This is nothing more than a skin. Can’t book, can’t access trip so can’t access seats etc. I used the “chat” feature and now I can’t get the notification to shut off even through I’ve “cleared history and rebooted several times. Absolutely HORRIBLE!! Anyone who marked this as a five either got paid or is an employee. This shouldn’t even be considered and “app”
Yes, the new app is pretty and is an actual app now, but come on... it’s useless! Can’t book flights, mobile check-in and boarding passes kind of work? I mean, I could check-in, but couldn’t retrieve my boarding pass. Gotta go back to the website to change seat assignments too. So, maybe go back to the drawing board and try again. And take a look at other airline apps.
Unable to log in 1/5
Won’t let me log in using my miles number and password but works on website with username and password
Booking Flight 2/5
By Lawrence Caberto
The app is lousy when it comes to booking a flight. It still opens up a browser where I would have to book a flight online. Other airline apps allow you to book a flight within their app and without the hassle of having to re-login. What’s the sense of having an app if it only redirects me through a browser. If that’s the case, I might as well just open my browser, eliminating that extra re-login process.
Any functionality of the app redirects you to website 1/5
I fly at least once a week on flights that are often only 1 or 2 days out. I used to be able to book flights through the app but now I am redirected to their website. There isn’t an option to auto populate name address KTN member number etc. So when you get redirected to the website to book fares it’s like you’ve never been there before; it is useless, but that’s where everything has to happen now. What’s the point of this App? On a separate note. Hawaiian has been price gouging using their monopoly (for now) in Hawaii. Most fares are $200-$250 for a 26 minute flight between Kauai and Oahu! If you want to kill inter-island tourism and jeopardize people’s ability to commute in Hawaii keep up these fares Hawaiian!!! You are seriously making it hard to afford working inter island. 🙁
By Whitney Jensen
This app is terrible and far below the industry standard. Over on Alaska’s app you can pre-select your first class meal, change your seat, and add yourself to an upgrade waitlist. It seems the Hawaiian app can’t do anything at all, and launches a browser whenever you click on something. Annoying.
Love this app by my favorite airline 5/5
Beautiful app that works so smoothly with great pictures of the islands! Great improvement!
Missing info 1/5
Since I have downloaded the new app, my KTN no longer appears on my boarding pass. Not happy about this.
Icon would be cleaner without the border 2/5
Nice update but app still lacks features compared to most airline apps. Icon would be cleaner without the border.
Terrible app 1/5
This app has gone for fair to terrible, as most people post that once you log in you should see everything available on on screen as compared to most other airline apps ( i like Americans) and why cant the entertainment be just a tap away without having to open another app.
Great work! 4/5
The upgrade was a needed improvement. I dig the added feature of flight notification, ability to view seats, standby & upgrade list. I travel Hawaiian every month and always see people trying to figure out where they are going. The interactive map def will help people find their way. Thanks for adding the “chat with us function”. The reps are always helpful and nice. I didn’t give the last star because you can’t book with the app, but really.... not a big deal. I can open in a browser and book the same.
Would be cool if the Hawaiian Entertainment app opened or was part of this app.
Good work and thanks for always working to make travel better.
A joke 1/5
This App is useless
What a joke! 1/5
All I get on the home screen is a bunch of links to the HA web site. Please hire some real app developers who know how to build apps or just remove it from the App Store because it is basically useless.
Keep it all on the app 2/5
By Pow Seeker
Would prefer to complete all the work in the app and not be sent to website. That defeats the purpose in my mind.
No where to see your miles 1/5
No place in the app to see your mileage statement.
Also, would be good to just book flights on the app versus going through the web browser.
Outstanding update! 5/5
Loving the new app! Beautiful design and representation of Hawaii!
Disappointing upgrade 1/5
By Jessie in Hawaii
I expected more functionality from the app. Instead I get routed to the website for any changes to my flight including seat selection. Compared to major airlines’ apps, the Hawaiian app is pretty useless. Please keep improving.
Very easy to use 5/5
By Tom apple
Easy to use and so much more convenient then checking in online. A definite time saver.