Complete Your Profile? 2/5
Why do I have to complete a profile just to use the app??? I have 12 television apps, and this is the only one that requires a completed profile.
No longer works... 1/5
By Natalie Leise
Since I bought the new iPad Pro the app refuses to let me log into my comcast account. I have tried deleting and removing and nothing seems to work. Support is needed to enable viewers to actually utilize the app!
Can’t connect with Lightning Digital AV adapter 1/5
When I connect my Lighting Digital Av adapter, I can hear audio but I cant see video. Basically I cant hear the show but cant actually see it. I have tried and exhaust every possible option to fix this problem and the last one said to contact the developer. Can you help?
Play a show no go 1/5
It doesn’t matter if I’m on cellular or WiFi or different networks the app doesn’t play what I’m watching without some type of interruption. I’ve tried other entertainment apps on my iPad and they all work fine but this one is horrible with playback. Yes I have tried uninstalling and reinstalling.
Works as Advertised! 5/5
I don’t know why most people are only giving this app one star! I was able to install it and watch an episode of VICE News and crime documentaries no problemo. So what if it doesn’t have offline content viewing? How often are you where there’s no wi-fi or cellular data anyway? What do you want for nothing?
Constant failure 1/5
None of the other steaming apps I use fail anywhere near as often as this one does. This app regularly stops in the middle of playback, and often I have issues with getting the app to let me sign in and even start watching. Not to mention, trying to save the shows you watch the most is not a user friendly experience. I agree with other reviews on having downloadable content, that could help alleviate some of the playback issues.
Garbage tier 1/5
Somehow the worst streaming app compared even to Hulu and Netflix. Constantly getting ‘cannot play video’ issues and loading screens all over the video while it’s playing, then half the time there will just be audio playing with nothing going on visually.
The Worst App 1/5
HBO itself is great due to all the good selection of shows and movies. This app, however, needs major help. It is always signing me out and when I enter the username and password, it says somethings wrong and won’t let me back into the account. This has happened numerous times and I am currently locked out. Fix it.
Bad app 1/5
The app won’t let me sign in using my directv provider username and password even though they are correct.
Doesn’t cast on Chromecast 4/5
Can’t cast on Chromecast. Other apps work so it must be this app. Horrible app. It’s like they gave up on quality control.
UPDATE: It started worked about a day after I posted this. Haven’t had problem since. Updated my star rating.
Needs updates 1/5
Won’t let me log in. Keeps bringing me back to home page when I select my provider.
App support 3/5
HBO GO for Amazon fire stick, when I press pause, video stops immediately put the audio trails on for another five or six seconds. You guys should get this fixed, it’s not as immediate as Netflix. But you guys are HBO, been around forever haha
BS regional DRM and stuttering 1/5
1. Currently I’m in Europe, application doesn’t work on iPad
2. 8core 4K 55 inch Samsung TV 4YO - everything stutters
Go to hell with it...
No offline viewing 1/5
HBO doesn’t offer offline viewing and no longer sells series in the iTunes Store. This is incredibly annoying and inconvenient. I subscribe to HBO on cable and have in the past bought series on iTunes so that I can watch when on airplanes. Now, there’s no way to do that - HBO misses out on revenue and I no longer get to watch some of my favorite shows since I travel almost every week.
ShowTime allows offline viewing. ITunes allows offline viewing. Get with it HBO — you’re really looking like the dinosaur here.
Just can’t sign in. Followed all the instructions and still can’t do it. Ridiculous
Can’t even access my account 1/5
By D Nordman
Since you don’t support my account through SlingTV this isn’t even an option for me to enjoy content on the go...
Sad Excuse of an App 2/5
This app used to actually work. Now it takes years for the app to function and it won’t let me log onto my tv provider.
Love the shows though.
Poor service 1/5
Password and login is all correct and it tells me to make sure they are and try again. It’s pathetic how useless this app is and can’t even watch movies I’m paying for.
The app had been working fine but then as of the last 2 days, the app will crash and close within 30 seconds of opening. Really really annoying
Earful Interface 1/5
Probably the worst app I have ever used. Not clear at all how to navigate. Wish I could give this zero stars.
Keeps resetting password when using direct tv 1/5
By The food critic1234
Keeps requiring you to reset your password. App is unreliable.
Doesn’t work in Venezuela 1/5
Directv tell you that it works on Vzla but it doesn’t. So I don’t understand.
Log in again, and again and again 1/5
Forces you to log in repeatedly.
Service areas? 1/5
This app used to be great but now is extremely inconsistent with connection and sometimes will not let you use the app for odd reasons.
I live in Massachusetts yet I frequently open the app to find it saying, “you are not in a service area”
HBO broadcasts in the USA and US territories, yet I’m in Massachusetts and it says I am out of the country? Just terrible
I was able to use this app with no problems and then out of no where it says I’m not in a service area stating I’m outside the us and I’m not there’s no update to be done to fix this I’m super upset I pay for services that is not being provided
Not in service area 1/5
How it’s possible that the channel need special treatment like extra pay for watching but didn’t have service area out of USA with the App? Shame
HBO go 1/5
For some reason the past couple days every time I try to login to watch shows or movies it try’s to tell me there is a bad selection error or that my tv provider has a bad selection even tho I’ve been using direct tv now since I’ve had this app I don’t know if it’s just me or not but I know all of my stuff is up to date and all this started to happen as soon as I updated the app.
No downloading means I use Netflix more 1/5
I can’t watch HBO on my long commutes because I can’t download. Attempting to watch over cellular doesn’t work because of spotty LTE through Long Island, NY
BOTH of these problems don’t exist on Netflix and YouTube. I can download for offline viewing. And if I want to stream over LTE, I can because Netflix/YouTube buffers like 30-60 seconds vs HBO 5-10 seconds.
HBO is primarily owned content, not licensed. Why not enable downloads? This needs to change ASAP.
Redesigned user interface is BAD 1/5
Not sure what they were thinking. App used to be so easy to navigate. Not so anymore. Annoying, and hilarious that someone was paid to develop this UI.
I have a subscription with Directv for HBO. And every time I try to sign into HBO Go it says it can’t verify my subscription. I’ve call Directv and they say it’s HBO Go that has the issue. I’ve tried email HBO multiple time and no reply. What a waste of time ordering HBO if I can’t even use their app. It would of been nice to watch anywhere. I would not recommend this app
Not working 2/5
I use the app to watch shows and it works fine but every time I exit and later open the app, it sings me out an I have to sign back in.
Lack of availability 1/5
We pay for hbo go on our TV. We, as a lot of other people have, disconnected from expensive cable and piecemeal our shows between Netflix,Hulu,pbs and hbo go. Unfortunately, your app will not let me use my iPad or iPhone to watch a movie. It demands that we have a cable company which makes no sense. You need to fix this. After all , the reason we subscribe to hbo go , is bc we disconnected our cable.
Can’t sign in 1/5
Can’t even use the app because it’s only letting direct tv go customers sign in, I have Suddenlink and i have HBO and i cant get to the sign in page
Couldn’t Play Video 2/5
By Tickle Feet
Whenever I open a movie or tv show it takes a few minutes to load only to say “Couldn’t Play Video”. Its no my internet connection because it works fine with Youtube and Netflix.
Worst streaming app ever. Movies constantly disappear from its genre section. For example I was looking through drama movies to watch the next day and I found a movie but forgot the name the next day and I looked for it three times in the suspense section and dramas just to make sure but it wasn’t in any I thivubtjey had removed it until I finally check through all of the movies. And why do you guys have Spanish versions of the show but don’t have them on the app? Medic easily let’s you switch to spanish don’t get why it’s so hard for you guys to do..... also your menus could use a lot of work , a lot
Complete trash, embarrassing 1/5
By maty iyce
This is the worst app interface known to man. HBO should be embarrassed. It lags so much it always opens a different show when trying to pause or play. Searching for the show you're already watching? Seriously? And scrubbing through the show is abysmal. It's also just plain slow. What a joke.
Where did ChromeCast Go? 1/5
Until the last update, I always used SmartCast (ChromeCast) to watch HBO through this app on my Vizio TV. Now, the option has been removed. I’ll have to purchase a third-party device such as an Apple TV or Roku to continue to use the app with my TV. Extra step, extra money, extra headache.
Last Update Ruined Everything 1/5
I came to see if anyone else was having issues with the app as a whole since last update. I love HBO and have never had problems with the app after years of using it to view content. I can’t even log into the account anymore and the screen glitches and flashes a few times before failing to load the next page. I have deleted and reinstalled multiple times and nothing worked. Not trying to start a riot but I do think it’s important you know this is ongoing and the customers are quite bummed. Send help? 🤷🏻♂️
Can’t open app because restrictions are turned on 1/5
How to turn them off?
Does HBO want people to use this app? 1/5
By RC 32
HBO has successfully created the worst app. Once you log in you cannot press any buttons or you will be immediately logged out and cannot log back in without deleting and redownloading the app. Yeah the content is good but this is why they have a fraction of the subscribers of Netflix. Please hire a UI/UX Team immediately.
Can’t log in 1/5
I tried logging in through my spectrum doesn’t work. I checked to make sure everything was correct and it was. Pretty disappointed wanted to watch euphoria.
Absolutely horrible app 1/5
It is now impossible to be able to read about any particular movie or show. There are only descriptions for a select few HBO originals otherwise whenever you click on a graphic for a movie or show it automatically started.
HBO, I hope your development team is reading this carefully because I have spoken to for other people that I know and every single one hates the fact that one cannot read what the show is about before watching it.
None of us want to invest hours of our lives into a show that we have zero clue about besides whatever image you’ve chosen to represent it. Fix this ASAP or I at least know three or four lost subscriptions coming your way. Now that Game of Thrones is over you should really be trying to make the user experience as great as possible because we all have less of a reason to keep the service.
Will not verify my TV provider subscription. 2/5
Downloaded the app to watch Euphoria and when asked if i want to log in with my WOW subscription it repeatedly says that it is having trouble verifying my subscription. other people are having the same issue so why isn’t this being fixed?
Doesn’t work 1/5
Won’t let me sign in. It says my email and password is incorrect when I know it’s not because I use the same one for all my streaming services.
The developers should be ashamed 1/5
This app is pathetic. Signed me out and wouldn’t let me log back in WITH THE CORRECT INFO (works on my computer). Proceeded to get locked out. Whoever developed this glitchy, god awful excuse for an app needs to reevaluate their career as a software dev.
Can’t login 1/5
If you have ATT/DirectTV, it’s impossible to use. I pay more per month thru my tv package than HBO NOW users and I can’t even access HBOGO on any app— not my iPad, Apple TV, or PS4.
Can’t even sign in anymore 1/5
By Civilian Design
After the latest update, the app is so slow that I can’t get through the steps to sign in. Stuck in a slow loop of picking my service provider. Please fix.
Stream takes so long to load 1/5
Ever since the new update, the movies and tv shows take so long to load. I know it’s not a wifi problem since my other streaming apps work totally fine except this one. I’m paying so much for essentially not getting to watch anything on this app anymore since it takes THAT long for videos to load.
You have to search for the show you want to watch every single time you want to watch a new episode. Every single time you want to go to the next episode or keep watching something on your watchlist, you have to specifically search for it. It’s difficult to fast forward or rewind because it only lets you do it in increments of 10 seconds. It’s nothing like Netflix in terms of ease of use and convenience. It settles for “good enough” and “that’s not my job” and you are instantly reminded why Netflix is the industry standard for online streaming. This app is garbage and the only reason I have it is for Game of Thrones like 75% of the HBO Go population. I’m only writing tho review and rating the app so the developers and HBO themselves may see it and recognize they have some serious work to do. Take pride in what you make.