Just make the app like Netflix or Hulu. How are you so far behind? It lags so much when I try to skip ahead of intros and crashes sometimes
cannot cast 1/5
horrible app. cannot get it to cast to my TV even after deleting and re downloading several times. so frustrating.
Unreliable: Like HBO's commitment to their shows. #Unsubscribe 1/5
The app sporadically quits and will often forget your account. As a result, customers are forced to authenticate their credentials every time they want to watch a show. This happens on both the mobile and TV app. As to their new promotional question: What to watch after GOT? -Nothing on this network. Your lack of commitment ruined the ending to what could have been HBOs equivalent to the Lord of the Rings Trilogy. I refuse to give my time and money to a network that lacks the commitment to fully support their content. #TheNorthRemembers
Slow and buggy 1/5
Unacceptable degree of shoddiness for an app in 2019
I can cast YouTube, Netflix, Hulu, etc to my smart tv in my room yet HBO GO won’t recognize it only the Chromecast that I have placed in our basement theater
Works with spectrum 5/5
By wolfpack EPD
Just downloaded and logged right in with spectrum and plays everything great just like it says it will great app thanks!!!!!
HBO you really disappointed GOT fans 1/5
HBO you really disappointed GOT fans. Re do GOT season 7 & 8.
I want to cancel this 1/5
By red haired girl 2019
Wouldn’t let me cancel i just have internet thru my phone. I want to cancel this. Rip off can’t use it doesn’t work. I use my internet thru my phone for stuff yet this you have to have some special internet
Crashes all the time 1/5
Despite having an iPad Pro with the most up to date iOS, this app crashes consistently when opening. I have to delete and redownload and re-sign in almost once a week. It’s very disappointing for a brand that I trust for entertainment. I expect the app to work just as well.
I really wish Apple didn’t down play HDR on their newer phones that support it. It also would be cool if app developers would add HDR support to their apps and have a place somewhere saying it supports HDR. Hint hint HBO please! I don’t know if the app already has it but it would be a great addition.
Horrible App 1/5
Wait, wait, wait, and nothing happens. Just 3 blue dots flashing.
Don't download 1/5
This ain't no scam but if you don't have a hard screen protector and case don't download if you want to keep your phone safe
Poor update management 2/5
By V Floridan
If you're going to refuse to work until I update then take me to the App Store and don't waste my time.
Crap turned to Gold, it finally works 5/21/19 4/5
I have spent over 3 hours with tech support. Finally they went in and reset the cache on THEIR END for MY account. Had me reinstall the apps and the crap turned to gold. The only device that is plagued with endless problems is their HBO GO website and streaming in there. Loads of issues. If you make the mistake of backing up 10 seconds with their onscreen icon. The playback crashes and the list goes on. The. You have to hunt for the series locate the season and episode you are watching and it starts past the point I wanted it to. Is you try and scroll backwards it CRASHES. IT IS past 2:00 AM. I am not proof reading this tonight. Would nice to know why it took so long. And you need to update your description full screen on my older iPad Air plays in full screen if you want to. The sizing is not accurate HBO NEEDS to reduce full screen image by 5% to 7% so we can see titles and credits properly. Thanks HBO
Problem with the location 2/5
Hi I’m from Venezuela and I have directv which is partner with hbo go, and my app says that is not available in my region but my friends can use it, when I get in the app only says that is not in service area
Constantly signs out 1/5
This app makes me so mad because it always signs me out, even when I hit keep me signed in. And every time I have to sign in again I have to change my email password because it’s hooked up to my tv provider. My email makes me change my password because of this app.
Garbage app 1/5
Doesn’t respond half the time. Never updated. I have to delete and reinstall on iPhone half the time I use it.
App freezes several times during my programs...seems as though I have to exit out of the app and my internet connection to make it unfreeze. Just want to watch one entire episode without issues.
Add a language change on shows... 2/5
Add this I want to share Game of Thrones with my family but they speak only Spanish
Wouldn’t even let me sign in
Does not recognize Spectrum account 1/5
By 8-bit Adventures
We’ve been trying to sign up for HBO Go for weeks, and every time it says it doesn’t recognize our Spectrum account.
The error message gave a number to call, and it turned out to be Spectrum’s number - but there isn’t an issue with our Spectrum account.
EDIT: We’ve already tried everything in the dev response, including filling out that support form.
Terrible app 1/5
By Sean Mar
Everytime I log in I have to change my password, I have even used the save password feature on iPhone and reset it and copy pasted it in and I still can't get in. Complete garbage don't waste your time
Not part of your Spectrum subscription 1/5
By AK is cold
Unable to login with my Spectrum account. I have HBO as part of my subscription but the app doesn’t recognize it.
Plays shows fine but.. 2/5
Why do I have to re sign in EVERY single day? Please fix!!!!
It works 5/5
I downloaded the app in 10 seconds signed in with spectrum and I’m able to watch whatever. Don’t always trust everyone’s reviews, it might work for you.
Won’t Open 2/5
By Kayli Walker
This app has a mind of its own. The interface is completely out of date. I haven’t been able to open it since last week. I even tried to delete it and re download it but it still just shows a black screen. Although now the GOT is over I guess I’ll just delete the account all together.
Won’t work on IPad 1/5
By B shuga
Continue to get error message when attempting to sign in. It is a very light color after I put all of my info in. I uninstalled the app and tried again but no luck.
Isn’t HBO supposed to be cool? 1/5
Wasn’t the game of thrones finale awesome?
I’d love to find out if I could DOWNLOAD THE APP :(
Update: just updated 20 apps... still won’t let me download HBO.
Extraordinarily disappointing 1/5
By Matthew Pappas
In an age where everything is streamed, this app is the lowest of the low.
A. Slowest loading time out of all other apps.
B. Works maybe half the time.
C. Interface is unacceptable.
D. I feel as if I’m watching the blue dots more than my show.
E. It has been like this for as long as I had it.
Please @developers please explain to me why this app is so subpar to all of the other streaming apps. I would understand if you were a small company, but your not you have no excuse.
Millennials ruining yet another great review 5/5
HBO: stay classy, your app is fine.
Low reviewers: it’s a streaming video app. If you don’t have a plan that allows you to stream without worry, how is that HBO’s fault?
Interface hanging or unresponsive? Have you reset your device or, I dunno, upgraded past an iPhone 5S? Never had an issue on my IP7 or iPad 10.5 so perhaps you need some upgraded hardware. Let me guess, you’re trying to run Mojave on a PowerBook G4...
I love how you tear DirectTV and Att a new one on a review for THE HBO GO APP. 🤦🏻♂️
Won’t download 1/5
It won’t let me download the hbo go app
Won’t download 1/5
Won’t download to my phone.
Crashes during Game of Thrones finale: ARE YOU KIDDING ME 1/5
I’ve been trying to download HBO Go and HBO now for the last HOUR and neither are working.
This is ridiculous.
Audio quality is terrible 1/5
I’ve got a quality sound system, everything sounds great on that system, except for HBO Go. I constantly have to crank the volume up to max. However, it’s usually only dialogue that’s extremely low, so everything else end up being way too loud.
Lags, slow, always have an issue 1/5
The only reason I have hbo is for game of thrones and there is always an issue before I watch it. Like right now, it’s lagging and its the season finale. I am definitely deleting my account right after I can watch the finale (which will probably be in an hour or so!) this is absolutely ridiculous. I tried getting this app again and it won’t even download. I JUST WANT TO WATCH GAME OF THRONES!
Mine does not fen download...
Terrible App 1/5
Can never access anything on this app. If you delete it and try to download it again, can’t download it. Not sure why y’all charge a monthly fee when you can’t even access the app.
I previously downloaded the app. Now I’m trying to download it again and it won’t. Doesn’t give me an error or anything just spins and stops. I’ve restarted me phone, signed out/back into my Apple account, made sure I have good service. HELP!!
This app is garbage. I signed into xfinity and still couldn’t watch anything as it constantly prompted me to sign in again. Once game of thrones is over I encourage everyone to forget hbo forever
HBO GO Can't Verify My Directv Account/UPDATE 🤔 3/5
Update: Today HBOGO is working on all my streaming devices. I am giving it 3 stars until I can further test it out. I hope everyone else is having the same experience.
First, I am tired of having my review deleted without any explanation. No profanity just truth. The truth is since AT* took over Directv, Directv Now and HBO everything has gone downhill.
Second, After several tech calls to Directv they verified there is a problem with HBO Go. Apparently it is a global problem as people with other services have the same issue.
Third, This is not a standalone IPAD app problem, it's the same on my Roku and even the Directv mobile App. In others words, across all my streaming devices.
Fourth, what steps have you laid out in these reviews? Explain what it's.bo/Go-Apple-iOS or any of the other nonsensical strings you put in reviews are. Are we to guess how one would use this? It's not a link or anything you can use in the Safari browser. It feels like a nonstarter to me that is a diversion from really offering any real help. There is not even a customer phone number for HBO. Even Directv was stunned by this.
Fifth, there is no good faith offer from HBO to offer a money back resolution or even a free month until it's sorted out. Thanks for ruining another service AT*.
Horrific streaming performance 1/5
If you are at a hotel or using slower DSL, don’t count on using this app. For some reason, the app is far worse then the website, which is barely usable at slow speeds. If it even plays at all. HBO’s lack of care shines in this app’s streaming reliability.
Needs Downloadable Video 4/5
Really like this app. It works great and streams very smoothly.
I withheld 1 Star because HBO is late coming to the download to watch later party. Once they finally get with the program I will update and give them hem that last star.
Somethings wrong 1/5
Doesn’t recognize xfinity either.
Download for offline 1/5
Please allow downloading for offline. All other apps offer it.
Doesn’t work for Specteum Customers 1/5
If you use spectrum, this app will not work. There is another review where a representative tried to assist another user. I followed their step by steps as well and still no luck. Will be needing a new streaming service 🙁
Only background noise 2/5
Try to watch game of thrones and I could only hear wind blowing, ship creaking etc. but no conversations. Definitely the app. Dissatisfied with this app already deleted it
Unable to sign in on the mobile app or Desktop 1/5
I have used the app many times before and never had a problem signing in. It has been some time since I last used the application; so i was prompted to sign in. Selected my tv provider and then goes to a blank screen. No option to enter username or password. Again try to select my tv provider thinking it may need refreshed and again directs me to a blank screen.
Go to sign in on a desktop computer and get a “This site can”t be reached” when i go to sign in on that website. Not sure what’s going on but would love to be able to sign and and make use of the application on a device as well as on a desktop computer.
I can’t watch anything in my phone 1/5
Apparently there are too many devices streaming HBO right now, but I’ve only ever streamed HBO on my phone and laptop. And I signed out of my HBO account on my laptop because it wouldn’t let me stream on my phone. Argh, this is so frustrating! I now see why this app has such horrible reviews.
Don’t use 1/5
It constantly tells me that I’m signed in on too many devices although I have every closed/signed out/uninstalled. Worst app ever