App won’t even download on a unboxed iPad 6 gen
It was okay 4/5
This is a okay app. A little cruddy, but okay. Try to better HBO. And add a Kid section so that parents can just ket their kids watch the kid section.
Spectrum Customers Shut Out 2/5
It’s great to have HBO on the go since we pay for it through our cable subscription. However, it seems like we cannot log in with Spectrum any more. Very bad.
No spectrum support anymore?
All of a sudden I cannot login with my Spectrum account EVEN THOUGH I can use it online and on my Roku. There’s Charter Spectrum but no TW Spectrum for the APP, but on other devices it works. WHAT THE HELL? Why am I paying money for an HBO channel when I can’t use all the features?
I can't find my provider 2/5
By Lagoon 101
I use spectrum but can't find it on there despite it being advertised as coming with our HBO that spectrum provides. Please help or fix it.
Horrible load times!!! 1/5
This app gets one star for the simple fact that it takes forever to load. Full bars with LTE and still nothing, I don’t have this issue with Netflix!!
Can’t authenticate 1/5
I recently switched TV providers. I’ve still got an HBO subscription though. When I open the HBO GO app, I am prompted to login to view content. However it’s still has my old provider displayed and when I click “choose provider,” it just moves me back to the splash page. I truly do not know how to actually authenticate because it continuously does this behavior. Please fix so I can use the service that I pay for.
Fix direct tv account 1/5
By Wizzru msu
Cant log in direct tv account
Apple tv 1/5
I watch tv once a month or even rare. Each tome I do - I’m signed out and need to sign in again through comcast.
Can’t view shows 1/5
One day its working fine, the next I can browse, but I cant watch anything. What a wasted opportunity
HBO should be embarrassed 1/5
So difficult to use. There is no search feature so you’re left to tediously browse through content. Trying to watch a series is also a chore as you have to add each episode individually. The worst part of all is trying to get logged in. That in itself will take you through an infuriating loop of trying to pick your provider and being redirected away to another screen. Since I don’t use this often, it logs you out and essentially requires a reinstallation of the app to get logged back in.
The whole thing reeks of being thrown together by junior developers so HBO could say it offered this “special” app to its cable partners. The only redeeming quality is HBO’s library. Although in the end, it feels more like a punishment than a treat.
Highly under constructed, I was not streaming on any other devices and it still says streaming on too many devices terrible ,
CANT WATCH WESTWORLD! 1/5
I go to the login page and can’t select tv provider, just takes me back to the home screen. Why am I even paying for this...
Can’t log in 1/5
By Josh Noll
The app won’t let me switch providers... it just goes back to the previous page. Unusable if you don’t have optimum
it will not let me change my provider in order to sign in. it automatically populates spectrum but i have att uverse. pretty frustrating
Simply can't log in 1/5
I am able to log in to the direct tv website, and yes I have HBO thru direct tv. Just couldn't log in to this app!
I used to be able to use HBO go for Spectrum/ Time Warner and now it tells me that it does not support HBO Go. What a waste.
Works great for me but... 4/5
Everything functions great for me. BUT I would consider it 5 stars if it allowed offline viewing and full series watchlist options.
TWC/SPECTRUM SUPPORT 2/5
I’ve had no trouble with the app until I tried to sign in this morning and it notified me “Sorry, TWC doesn’t support HBO GO.” I was just using it last night through Apple TV, but hadn’t tried signing in through my phone in awhile. Does anyone else have this issue?
Terrible update 1/5
Ever since the update I am unable to sign into the app to watch shows or movies.
It automatically populates with xfinity and when I choose a different provider it takes me no where. :( super disappointing.
I am using the latest version on an iPhone 10
Where is Spectrum/Time Warner? 1/5
I have an HBO subscription via Spectrum/TWC. The HBO Go app used to work well on iPhone; now is useless—has no listing to sign-in with Spectrum/TWC.(“This app not supported by TWC”)
Great App with one suggestion 5/5
By Studley Brad
HBO has great content, and this app works well. I don’t understand the poor reviews.
Only one thing really bugs me about this app is that the background is grey and not black when there is unused screen space. This is especially unfortunate on the iPhone X OLED screen.
Must be a joke 1/5
I had to sign in to write this review, it's that bad.
Mostly super smooth. 4/5
By The One Who Has Reviewed
Mostly extremely satisfied with it. However, sometimes having to login more than preferred.
Casting via chrome cast, or Airdrop, using Apple TV are all nice options.
One other feature that would be nice, is the ability to download for playing away from Wi-Fi/cell-data. Learn from the Netflix.
amazing 👌🏽 5/5
I’ve never had an issue with the app, it’s a legit must have and worth 5 stars. only gripe is no offline viewing 😒. It feels like it’s becoming a staple nowadays and it’d be nice to have the feature. overall great all otherwise!
Can't choose provider, defaults to Xfinity 1/5
I hope you enjoy logging in 2/5
If you enjoy logging in and remembering yet another username and password, this is the app for you. Stupid. This is not a good customer experience. HBO please start with the customer and work backwards. Focus less on yourselves.
In response to developer’s response: My suggestion is improve your product so that customers are not forced to activate with a web browser and login so often.
If you are making customers jump through hoops because you want to limit account sharing (people using friends/family subscription), that might be why you’re seeing negative reviews. People share accounts. Maybe you need to just live with it for now. Sacrifice your short term profits for long term customer happiness and satisfaction. I cancelled my HBO subscription solely because of the repeat login requests on the HBO GO app. Which is more harmful to your business: people sharing subscriptions or people cancelling subscriptions?
Also, Ive never used HBO Now. It might be the answer to my concerns but I didn’t even bother trying it because in my mind, HBO is not putting the customer first.
We all use other services offered by customer-first companies like Amazon, Netflix, Google, Apple, Hulu, etc without having to login as often as your app. It’s on you to keep our data and your data secure.
What happened to Time Warner/Spectrum? 2/5
Unusable currently without the ability to sign in to Time Warner / Spectrum.
Works when it wants. 1/5
This app is crap. It constantly crashes and buffers when using on Amazon Firestick and Roku. Trying to get through a nail biting show will send you straight into frustration. This takes you out of the moment of the show and it’s no longer exciting. I just want to enjoy Westworld!!!!
Terrible performance 1/5
This app is terribly designed and constantly crashes. I try to use it with my chromecast and the video cuts out every 10 seconds.
Can’t switch providers 1/5
Accidentally clicked att and now I can’t switch to my provider. Some sort of error when I click choose provider 👎🏽
This App Is Trash 2/5
I can’t stream video after I pause it. I have no problems with any other steaming app. This is the only way I watch your programming. I’ll cancel and bootleg of this keeps up.
One of the worst apps I’ve ever been tortured to experience 1/5
Stuck in a continuous loop of not being able to change my provider to sign in to account. Every time I select change my provider it takes me to home screen, then when I select sign in, it defaults to ATT which was my old provider. There are numerous dead ends and continuous loops when you select any links that indicate you can select a different provider. Spent 10 minutes trying to do this. Absolutely awful.
Cannot activate it to use it! 1/5
I’ve tried logging in on my tv and in the app and it gets hung up in the activation. I’ve tried a dozen times both ways. I’ve looked through step by step instructions. It just won’t work. FAIL
It doesn’t pick up where you left off. If you turn the screen off and back on then maybe it’ll let you pick up the same episode but it’ll be ten minutes earlier. If you don’t want for a while then you have to find the show and the season and the episode. Annoying. Also you should seriously examine the feature that skips the intro to shows. That would be helpful.
App trash. I pay for hbo every month and every single time I try to use the app on My ps4 it doesn’t load at all. And if it does I’ll pick a movie and it’ll pause to buffer every 3 seconds like clock work. I know it’s not a WiFi issue because 1. My connection speed comes back almost 23mps and 2. Every other video streaming app I have works completely fine. Upsetting when you spend money on something that doesn’t even work. 0 stars
Cannot change provider 1/5
I am unable to log in to the app because when I select “change provider” it does not show providers and instead just goes back a screen. I cannot watch anything on this app since I cannot log in.
No stars for this bag of trash app 1/5
By stetson ray
They don’t have Time Warner Cable / Spectrum so the service I pay for can’t even be accessed on my iOS devices! What a joke!
Does Frontier No Longer Support? 1/5
Does this mean I have no way to watch on my iPad anymore with Frontier as my current cable provider?
Literal trash. 1/5
Once you choose a provider (even accidentally) you cannot change it. Pathetically ran app.
5 Star app thanks to the update 5/5
I left a review voicing my issues that the HBO go app was not full screen on the iPhone X. A developer did respond to my review and now the app has been updated with full screen support on the iPhone X and the iPad Pro. Thanks for the update and making the user experience much better and 5 stars.
What do u expect from AT&T 1/5
Since AT&T took over everything's gone to sh*t. Why would this app be any different. From trying to get anyone who knows what the heck their doing on the phone, their phone prompt itself their billing, their bundling , their DSL, and now direct. I only took direct tv for two years and the promo. I'm sure I won't be keeping this garbage. Tired of dealing with inept people whenever I call. It's a joke!
It does not accept correct sign in data 1/5
Doesn’t work with xfinity subscription 1/5
I have HBO through xfinity. I put my credentials in the app and then it directs me to buy a subscription. So now I can’t stream any HBO movies/shows from my phone to my smart TV. Lame
!! LoGiN AgAiN !! 1/5
By Solid tool for ur phone
I cannot begin to count how many times I have logged in to this app.....!!!!
Get familiar with your username and password because you are going to use it more than your toothbrush !!
This is the reason for the rating.
App functions nominally most of the time but this username and password is insanely ridiculous !
They could at least write code to let you use fingerprint to sign in....
Crashes when it tries to connect to Chromecast 1/5
No device rotation capability 4/5
It's good please add rotation to your main screen and your movie screen for the iPad(2) IOS 9 and iPhone. It's really annoying that you have to rotate your device just to pick a movie and then rotated again to watch a movie. Beyond that it works good for me. I enjoy it very much.
On a side note, please keep making versions available for older iOS Version/Devices. Help us keep our older devices useful and our environment clean. Thank you
Sorry App 1/5
How often they delete reviews, sign you out often, and so few to choose from.
Why doesn’t HBO go support sling tv?