The app keeps crashing - I am actually paying for this!! It’s insulting to HBO customers
Worst streaming app of all time 1/5
We have wasted so many hours (literally hours) waiting for the episodes to load. Most often, the episode will get stuck at the 9 second mark, and then take another 3-5 minutes to get caught up. We tough it out because the shows are worth it, but this is HBO!!!!! FIX YOUR APP.
It doesn’t work in Dominican Republic. 1/5
I can use it in my country. That’s so bad because a lot of people here wants to use it and pay for it.
Hate this 1/5
This HBO thing is by far the worst app ever!
I hate to say it but this needs a lot of improvement
Not in service area... 😒
HBO has GREAT movies BUT they really need to improve how this app works with chromecast. If I leave the app on my phone it’s disconnects and then I have to wait 2 minutes for it to reconnect and by that time i don’t even need to pause the show anymore.
Works awful with chrome cast 2/5
By Could but lacks basics
Terrible at connecting to chrome cast
Unstable app 1/5
Not working with Chromecast all the the time. Very annoying!
Doesn’t work 1/5
The app has stopped working in last couple of months. Now unable to sign in with tv service provider (Spectrum). For a premium service this is garbage. Reading all other reviews seems to be a common theme.
Trash. Service error. Not a great user experience.
I can’t watch tv 4/5
By enzo the magik
I got an account for it a while ago and I’m sure it still works fine. When ever I try to get in it says there’s an error and it won’t let me fix it. I’m also on the latest update and it won’t work. I have tried deleting it and the reinstalling but nothing happened. Don’t know what to do to watch a good movie.
Worst app ever 1/5
Never worked for me I want my money back
WHAT THE HELL HAPPENED 2/5
My girlfriend is the secondary on our account that we both pay the bill on, she tried to logon today and it said you must log on w primary only, called optimum and they say they did not change anything. This seems odd with the release of hbomax. Now hbo go stops working
Fix your app. 1/5
It’s not casting from my phone to tv properly.
Error messages logging on 2/5
Every time I try to log in using the primary (my) email account, it keeps telling me I am not using the primary email account. Sounds petty but it’s annoying as hell as I have all my shows saved under my account.
Horrible layout and functionality 2/5
For the most part it works, but the layout is the worst I’ve used with any streaming service. What I hate the most is that on this app when trying to select a movie, it just starts playing it. I want to go to the about page and read it and or add it to my list to view for later but there is not a function for that on the iPad version of this app.
This app is terrible. It’s hard to navigate and it crashes a lot.
I still don’t understand forced landscape 1/5
I use this app primarily to cast to a google chrome cast. I don’t watch really anything on my iPad. Yet the aholes who wrote this app force me to use my giant remote control in landscape mode. I hate you devs. Definition of a ux that doesn’t account for all users.
You can only sign in using your tv provider, what if you dont have a provider and its just the hbo app or through prime video on a smart tv, with no provider? Only downloading the app so that I can control the interface easier bc its very wonky on the tv, and freezes a lot. Gave it one star because I cant use it despite watching HBO right now. Maybe its good? I couldnt know
App isn’t opening. 1/5
The App doesn’t work on my iPhone. It opens to a black screen with the HBO logo and that’s it. Nothing else loads. I have reset and opened the app a number of times. Tried opening it using WiFi network and carrier network. I deleted it and re-downloaded and I am still having the same issue.
Such a disappointment 2/5
I’m so disappointed. I really want to stream on my phone but all it does is freeze & buffer.
HBO MAX 3/5
Hey guys. The HBO MAX is not in the APP store. Even when I updated my HBONOW app it still didn’t change nor is it allowing me to link my AT&T account.
Absolutely Disgusted 1/5
Why is that the update doesn't let you login with your service provider?!? Your company can afford to mess up GOT and get dragons (that CGI budget wasn't small) but you can't you even bother to fix this app? I'm NOT downloading HBO Max when before the update this was working perfectly fine👀 Stop being greedy corporate shrills and actually give service to your customers. And DO NOT REPLY TO ME WITH WITH THAT LINK THAT DOESN'T WORK! Just fix this app so we can login. Thanks.
Don’t work 1/5
Unable to log in. Error code 204.5 says this user name does not work here. So apparently my actual user name isn’t good enough for HBO! Bout done with ATT, Directv, HBO.
Why two apps??? 1/5
HBO Now is the obvious superior of the two apps, it has all the shows you can’t watch on this one. WHATS THE POINT???
Hbo go is terrible 1/5
By Duke town
Garbage app, full of bugs and completely ruins the HBO experience.
This may be the slowest loading app on my entire phone. I’ve yet to make it passed letter g when looking for a movie because it takes so long to load. If you can’t navigate the list of movies, could you at least just list the names of your available films without having to wait for a thumbnail picture to load?
Worst of the streaming apps 1/5
By Yos Utah1
Freezes all the time when fast forwarding, rewinding, switching shows, or picking up a show where you left off, to where you have to restart the app several times and hope it works (the only trick I’ve found that somewhat works is restarting the episode and then fast forwarding to where I was, and, again, hoping it doesn’t freeze).
I usually go to Amazon Prime now to watch a lot of HBO content (maybe HBO made much of their content free on there because they know how bad this app is?)
Why can’t HBO just hire the developers that made the Netflix app?
Great content, horrible app, very buggy 1/5
The app is getting worse as time goes by
It gets stucked on the sign in process, sometimes it get stucked while loading videos. It is almost unusuable
Maybe HBO wants to force us to abandon HBO Go subscribe to HBO Max.
Hello Is there a way to download shows on hbo go
Was good now trash 1/5
I don’t know how they messed up a perfectly working app to being not able to sign in.
Cannot sign in 5 months ongoing 1/5
By Dolma 07
You cannot sign into the app using your “tv provider” thru Apple. Has been 5 months so far I am unable to log into my tv providers account because the app tells you to create an account. Seems like a money hungry move at this point. Buy some developers, really not difficult to implement in 2020.
Can’t sign in 1/5
My provider is MetroNet. I can’t sign in to this app using my saved MetroNet username and password (iOS) which I CAN use to successfully sign in to other apps and the MetroNet website. I’ve tried deleting and reinstalling the app and clearing my Safari cache (which I don’t understand why, but it was a step in your troubleshooting tips.)
Required update with no link? 2/5
Who develops an app which (as they all do) requires an update, but doesn’t put an update link within the app? HBO does, that’s who. In all my years using Apple products and the App Store, I’ve NEVER had an app that simply states that a “New Version Available” without a link to launch the App Store. Instead I have to search for you in the App Store to then update. Ironically there IS a link to try again, which makes no sense whatsoever if there’s a required update. Hire new developers that don’t miss the basics.
Works great for me never had an issue !!! 5/5
This is my second time with this app as it is free with my mobile provider. I had a terrible experience last time and in reading the reviews I see nothing has changed. We should not have to go through any website or uninstall and reinstall the app.
I also don’t like the responses from the developer. It seems pretty generic if you ask me.
Login doesn’t work anymore 1/5
For whatever reason my login doesn’t work on my phone anymore or my bf’s phone but it works on my computer? This app has never been good and somehow over the last week got much, much worst. Nice!
5 out of 5 5/5
I love that you have included picture in picture! Love!! :)
What the Heck is Optimum? 1/5
Why can’t I use this app if I have HBO Go with included my phone service? Why isn’t my log in user/password the same? Spent hours already trying to figure this out.
Absolute pain 1/5
This app is ridiculously annoying; you have to enter your password over and over. This isn’t necessary. I hate this app.
I can’t get it to work on my tv. It says to enter a code on a website but the website says it doesn’t work.
download content not available 3/5
By Wildflowers 🌷
It would be great if we're able to download movies or shows to watch offline , when there is no wifi connection.
I wish I could rate zero 1/5
This is honestly the worst streaming app I’ve used compared to others like Netflix, Hulu, etc. You can’t log in half of the time because the app just won’t let you. You can use the correct log in info and it will just say you aren’t authorized, and it won’t give you any indication as to how to fix the problem. Then if you try it 2 hours later it will randomly work with no explanation as to what you did differently. If any developer reads this, FIX YOUR APP. Videos also won’t play at random times, extended loading times, etc. I would be embarrassed if I had to say I helped develop this app, as it is just atrocious.
Can’t open app after update 1/5
By Kai in Colorado
I love HBO and will change my rating once app can be opened. As of now though it’s worthless
By Young Flockaveli
Horrible search, thumbnails too big 2/5
This app has the most frustrating search feature. Searching for Chernobyl, type “ch”, first result...Happily Ever After.
The other thing is the layout. The thumbnails are too big so lots of scrolling and loading of new pages. Have the option for a more compact view.
It’s better than the Fire TV app so it’s great that I can add to My List from the phone. And yay to HBO Go for not listing things that require an upgraded package.
App plays well but other issues make it hard to play 3/5
So the application plays the shows well, remembers your shows with continue watching option, but it’s hard to play from multiple devices (iPhone, IPad and MacBook) because there is a confusion with the software. It says too many devices playing simultaneously even if you only have it opened on one. This means I need to delete, restart or log out every other time I get on the app. Would of gotten 4-5 stars if this wasn’t such a problem.
Just doesn’t work. 1/5
Tried time and time again to get this app to work since it’s free with ATT wireless. Done messing with it. Try again this app is a flop.