Essential app 5/5
As much as I appreciate using this app for so long (around eight years), I’ve been wondering...
HBO, have you ever considered combining both HBO GO and HBONOW into one definitive app?
That way, you won’t have to deal with two all at once?
Otherwise, I’m perfectly fine with it. I’ve been catching up on GoT episodes in time for The Final Season Premiere in April.
Latest version broken on iPhone X 1/5
The latest update completely broke the app on the iPhone X. There is no menu at the top to sign in with. Deleted the app, reinstalled it. Same problem. App is completely unusable on iPhone X as a result.
Download and go 4/5
I wish shows could be downloaded so I didn’t have to use data any time I’m not at home.
iPhone app 1/5
I have attempted several times trying to sign in but it will not work. I’ve reset my password and called service and still wount work!
HBO Go not working with Xfinity 1/5
I added HBO to my Xfinity channel line up. I can watch HBO programs on my Xfinity cable box, but the HBO Go app will not work on my iPhone or my Apple TV. Xfinity customer service is unable to resolve because they tell me it’s an HBO issue and not an Xfinity issue.
It would be nice if someone from HBO could contact me after reading this review.
App don’t work 1/5
App opens but won’t boot
Excellent app!! 5/5
HBO has been around for the longest time, the movies selection is great. Even recently and much newer movies than Netflix sometimes. I fully recommend it, also works on any device. 😄👍🏻
User Profiles Needed! 3/5
Please add the ability to create user profiles for up to six or more household members. Thank you.
Need To Add Download Feature 3/5
By Mike Layne
I typically watch episodes on the train to and from work like a lot of people but service can be buggy and slow at times depending where we are, PLEASE add a download feature like Netflix and Showtime have so I can download the episodes at home and watch anywhere regardless of cell service!
Buggy as hell with AT&T mobile subscriber privileges. 1/5
It starts hangs when you sign in, you go through all the steps online to fix that and eventually get it working, and then it starts doing it again. The main purpose of this app seems to be making sure AT&T mobile subscribers cannot watch HBO content.
Problems Rewatching Content 2/5
I love the availability of much of the HBO catalog and enjoy my access, but I find problems if/when I decide to rewatch a program.
If I previously watched a GOT episode and let it finish, when I return and click on that episode again, if the blue bar at the bottom is all the way across, it does nothing more than flash for half a second.
If you were to fix this issue, as I find it on my iPhone, that would go a long way to significantly increasing the app score.
Incompatible with Chromecast 1/5
It appears that HBO GO is now incompatible with Chromecast. Gives Error 103.
Works great IF you have fast internet. 4/5
Sometimes it works, sometimes it doesn’t. Loses internet connection frequently. That never happens with Netflix or Hulu.
EDIT: I realized my issue was my slow internet connection. Bought a new router and it works fantastic now. Still only 4 stars because I’ve never had an issue playing Netflix, Hulu, or Sling with my last router.
Seriously? No offline Option? 1/5
I could not figure out how to download to watch programming offline on my tablet. Had to do an Internet search to find the bad news. Are you kidding me?!?!?! You cannot watch programming offline?!?!? USELESS without being able to download, because I won’t use public WiFi. So, my option is to stream at home? When I have access to my TV? Showtime & Netflix allow downloading for off-line watching. Ya know - on a commute, for example. Get with the program. DELETED. Zero stars if I could.
Signing in.... 1/5
Why does this never work.
Never works 1/5
The app is so frustrating...it always freezes, lags, or generally wont open. I literally feel my blood pressure rise
I can’t even stay connected to the app it will say it can’t verify the subscription, please fix this I have spectrum
Poor app connectivity 1/5
We don’t pay for the app but we do pay for hbo so it would be nice if we could use to cast to our devices. Only works to our chromecast 1/2 of the time regardless of if I restart the app or device.
This app is great...if the login actually worked, which it rarely ever does. Nope, it’s not your username or password, it’s the glitchy app that’s keeping you from logging in. This has been an issue with this app for a long time (one I have spoken to customer service about on a few occasions). It’s pretty incredible they haven’t fixed it for all users yet since it seems to be a common problem. They need to fix this.
Direct TV subscribers can’t sign in! 1/5
Direct TV subscribers can’t sign in!
Terrible app 2/5
By Spare yourself the frustration
The app constantly loses connection. I have to restart it about every two episodes of whatever I’m watching. I don’t understand how HBO is the worst app I’ve used. Seems like for how much they charge, they can get their act together and develop something more functional.
No Comcast? 1/5
I’m trying to sign in but Comcast cable is not one of the choices. I find it very difficult to believe that the largest cable company in the nation is not supported on this app. No wonder it has a 2.1 rating.
So how do I stream the HBO that I’m paying for? I think I remember long ago that I logged into this and it worked I just haven’t tried it for a long time and now it seems that this will not work with Comcast. Boy that’s a lot of customers lost.
Cannot Log In 1/5
By Sam Clemens
I’m stuck at choosing my provider when trying to log in. Sometimes I can enter my username and password but it goes right back to making me choose my network provider.
Can’t log in on my tv either.
Do the developers have phones or TVs that they use to research the errors everyone is experiencing? I see a lot of responses by developers that ask us what we’re experiencing.? It’s pretty obvious it doesn’t work and if they’re using any device we are they’d see it.
I haven’t been able to log into HBO GO for months now. There is no reasonable excuse for this.
Won’t sign me in! 1/5
Stuck in signing in screen with three dots. I’ve deleted and reinstalled with nothing working.
Absolutely Will Not Work 1/5
I have patiently tried to sign into the app, I have been trying to 7 hours. I keep getting error messages. Extremely disappointed.
I would like to see my series in spanish or with subtitles in spanish but the app don’t have an option to change it🤬 it would be better if you fix that.
Won’t connect to TV.app 1/5
No matter what I try I can’t get it to connect to the Apple TV app on iOS or tvOS. It just asks to open tv app and then does nothing. Please fix. Want to go next and show suggestions in the TV app.
No sound 1/5
Netflix, Kanopy, Hoopla, Prime... they all work. The HBO Go app has no sound and is essentially useless.
Worse App Ever 1/5
I have an IPhone XS Max and this app will not even let me sign in. Every time I try it spins like it’s trying but it never happens. I have even deleted it and then reinstalled it several times!!🤬🤬🤬🤬🤬🤬🤬
App unusable 1/5
By teddy mcdaniel
I love HBO and I watch HBO GO on my laptop. When I want to watch it on my phone I am prompted with “Can’t play video. You’re streaming HBO GO on too many devices simultaneously. To continue, stop streaming HBO GO on another device” the only other device I stream on is my laptop. And no, my credentials were not stolen. I have tried everything. Reinstalled the app, signed out on both laptop and app. Deleted cookies. Nothing works. And no, I am not streaming on another device.
Doesn’t work 1/5
It seems the pissing match between Dish and HBO has rendered this app useless. Until it starts working again, I cannot give it anything higher than one star, since it currently won’t play any video.
App won’t even show the login button 90% of the time. When it actually does it just sits trying to load and never actually lets you login to watch shows.
App Crash 1/5
I’m not sure if the app has crashed but I’ve been unable to log in for 3 days. I’m on WiFi, I don’t have multiple devices signed in, I’ve deleted and reinstalled the app, my iphone is current with all software updates. I’m not sure what’s going on, but the app won’t even let me enter my info to sign on. Horrible glitch, and huge inconvenience because I do enjoy watching when I’m away from home.
Not even worth 1 star 1/5
To give an app 1 star, I feel like I should at least be able to use it. All I’ve done is spent 30 minutes trying to log in and getting error messages. I have deleted the app and reinstalled it. I have deleted the app, restarted my device, then reinstalled the app. I have looked through the troubleshooting guide on their website. Nothing works. How can you make an app for people to use your service and they can’t even log in? Look through the reviews, the majority of them are people who are having the same exact issue. Don’t give me your link to the troubleshooting page. I found it and it doesn’t help. Your app is the issue and has been an issue for months. How is a company of your size not able to fix a login issue? Did you give this app to your interns as a fun project? No competent programmer would build an app this bad.
Doesn’t work 1/5
This app is useless now after update. The same issues as comments below as it gives an error message when trying to sign in. Trouble shooting site they provide also does not work. So much for going mobile with this service.
Omg! Can’t get this app to keep me logged in! 1/5
It just keeps taking me to exact same page asking for my cable provider! Now I know why it has such low reviews
Works well just wish it filled my screen... 3/5
I love the app it works great but there has been no update to the app for it to fill the screen on the new iPad Pros..... that’s my only gripe!
Useless App 1/5
You would think a large network like HBO with all of their money and resources would have a properly working app. Unfortunately this is not the case. Constantly crashing, almost never connects to chromecast, and is extremely laggy. Even more, the AppStore has it with a 2 star review and HBO still hasn't fixed anything. Very disappointing honestly.
Does not maintain login info 1/5
This is the only app we have that requires log in *every single time* we access the app. It’s a major hassle and we are ‘this close’ to canceling. Not worth the inconvenience.
Phone for hours 1/5
Don’t even bother. I have tried and tried and tried, spent a solid hour on the phone trying to get the app on my tv with to no success. Try to put it on my iPad, again no success. It isn’t worth the trouble of trying. Stick to another platform and prevent the stress.
THANK YOU, HBO! 5/5
For real, I love being able to get my HBO stuff on my phone. It’s especially user-friendly, since you can rewind and skip 10 seconds into your show with the pull-up menu. Five stars ⭐️⭐️⭐️⭐️⭐️
total garbage 1/5
this app has a lot of hbo content which is great. HOWEVER, this app is the hardest to use and least user friendly streaming app you will ever use. i only really watch game of thrones on it, so it should be the first thing i see every time i open the app on its home screen (like hulu or netflix), however i have to search for it or go to my list of added shows EVERY TIME. there is also no way to view the series from one episode; that is to say, if you pause an episode of something all it will suggest under the video are bloopers or behind-the-scenes videos on how that episode is made. why is there no option to look at the entire series or even season at once from the episode you’re currently on (like hulu or netflix)? this platform is a nightmare in efficiency and practicality. i honestly think you’d have an easier time pirating hbo content than trying to navigate this terrible product.
Really HBO? 1/5
Update your app for the new iPad pros, great content but so much wasted screen with black bars.
Doesn’t work 1/5
The app no longer loads on my iPhone nor my Apple TV. I’ve deleted and reinstalled several times to no avail. It just stays at a blank screen. So frustrating to pay for a service and not be able to use it.
OK app, but it needs to be updated for the iPad Pro 2/5
The app navigation is kinda weird, but it works ok. The most annoying thing is that it doesn’t fill my screen on my 11” iPad Pro, which isn’t a lot of fun for a premium video video service
Buggy app, not working anymore with Comcast! 1/5
Can’t believe HBO would allows such a buggy app for its lifelong customers. It has been almost 4 months already that I can’t sign/ watch anything with Xfinity/Comcast. Keeps asking me to choose provider. And today I get the notification that my device is not compatible. Checked online for the minimum requirements, my iPad Air has everything, and iOS and apps are up to date. The entire framework like you’re working on a computer (upper frame with emails, etc) bugs me. Everything lags too much and doesn’t seem normal for a mobile device/user.
Not SAP available 2/5
It seems to me that they should have translation of the program not only in Spanish but in the different languages available for the USA.
Constant issues 1/5
Rarely connects to Chromecast when I want it to and constantly crashes. Been this way for over a year...