Can’t even sign in 1/5
This app has a glitch, when I log into my provider and it sends me a one time password, then I enter that it keeps taking me back to choose your provider screen. Annoying
Trouble signing in 1/5
Frustrated I’m unable to sign in using my tv provider. Keeps telling me it’s unable to verify my subscription. My provider says it’s all good on their end.
Been trying to cancel my subscription 1/5
Been trying to cancel my subscription because I initially was trying to use the free trial and see if it was something I wanted....it’s not and I was charged 16.00 anyway now I’m still trying to cancel it before next month because I don’t want to lose more hard earned money for something I don’t need or want!
All the ads like the random pop in og award winning series is unnecessarily stupid and I only got it because South Park was taken off Hulu thanks guys real dirty trick
Roku Support 3/5
I like the content, but the fatigue from having to watch the shows I like on a iPad forced me to end my subscription. I’m not an “on the go” viewer unless I’m traveling, so not having the ability to stream the contents of this app on a larger screen eventually became unbearable.
I CANT LOGIN ON APPLE TV4K or IPHONE 3/5
Whenever I try to login on my Apple TV 4K and IPhone, it says “wrong password and/or ID care code 201”
It’s only Apple products that I can’t log into. My password and email works perfectly fine on all NON-APPLE products.
What’s going on Apple??
I can log into my Samsung tv with no issues whatsoever.
I have DirecTV.
I JUST WANT TO LOG INTO AN APPLE DEVICE AND ENJOY WATCHING HBOMAX ON APPLE DEVICES
Was hoping the new HBO app wouldn’t glitch like the old one but it has constant glitches and shows this static green screen every so often when watching any show.
As much as I want to love this app it’s terrible. I’m only able to watch one episode of a show before it goes to buffering. Other days the show plays but without audio.
Previous HBONOW customer can not access HBOMax 1/5
This is terrible. I’ve had HBO for years and suddenly now that the platform has changed to HBOMax I can’t watch shows on my phone unless I log onto my laptop and got to HBONOW ? Why am I paying 14.99 for access I can’t receive? Fix this immediately !
Cannot Download the App 1/5
For some reason, HBO Max is the only app I cannot download on my iPhone (and yes, I have enough storage space to download it). It also won’t let me use it on my mobile browser. So basically, I’m paying for a service I can only access from my computer.
Will not keep subscription 2/5
Content looks great but not available on Roku or Firestick so unfortunately that is a deal breaker.
Such an amazing app! Only problem is I’m having a major lip sync issue with the show Close Enough.
So complicated 2/5
The content is great but the app is not good.
I have my account through ATT every two three days I need to log in again.
And now I log in and it goes to the suscribe now screen so I can’t even use the app
Really frustrating to not being able to use something I paid monthly
By teripoo poo
I am frustrated with this s app. I have HBO and trying to long in is terrible. I got charged for the subscription. If I already have HBO there is supposed to be no charge. They make it completely difficult to sign into the HBO app takes right to make a payment. I want this subscription ended and any charge that I got to be reimbursed
Allow hbo now users back on 2/5
Not sure if you realized, but you kicked so many people off this app by transitioning it to only HBO max subscriptions. It is much easier to watch something on the go when you’re able to access these movies and shows on the phone, because I’m not sure about you, but I am not able to carry a TV around. This would be such a better app if I were allowed to continue using this app the way it was originally made, just with the option of going HBO max sort of like a premium subscription not just a HBO Max subscription only. Please get with the program and make HBO Max like a premium subscription like many other apps do and have.
By Willem Dafoe
Instructions how get my free account with at&t seem like they’re confusing on purpose to persuade me to just buy a subscription. Whack. If a dev wants to give me a step by step guide that’d be great.
Auto play!!! 1/5
Please add option of disabling auto play like EVERY streaming app. Awful!!
It’s cool but... 3/5
By just axel reviweing
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
App Constantly Freezes, Crashes, and Looses Connection on Apple TV 1/5
The app constantly freezes, crashes, and loses connection on Apple TV.
Just a heads up, your competitor Netflix Apple TV app doesn’t have this problem.
The Apple TV app feels bulkier and slower than the the HBO Now app. It’s just a much more poorly designed app compared to the HBO Now app.
The additional content on the new platform really is not all that enticing. I hate the purple motif theme. I prefer the stylish black onyx theme from the HBO Now platform.
Can't sign in 1/5
Would love to be able to use this app since you're taking away HBO GO, but I can't even get logged in because every time I go to sign in with my tv provider and try to verify my email - I go to email to get the code and I switch back to app and it takes me back to home screen, which then prompts ANOTHER code being sent and then another, etc. etc.
Not on ROKU 1/5
Don’t waste your money after I purchased app I found out it wasn’t available on most streaming services.
Works only with touch screen 1/5
Not possible to do the selections using the TV controller even for the login.
Forced into HBO Max 3/5
I liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point.
I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly.
Too expensive 2/5
I thought I could afford 14.99 a month but that is way to expensive for my liking
Putting South Park on here 1/5
Terrible decision to move South Park to this platform. Should’ve kept it on Hulu.
Tried to link accounts 1/5
I tried to open an account for use on my phone using my spectrum cable. It asked me to verify my email by entering a code sent to my address. But when I went on my phone to check for the code, the app made me start the process over again and wouldn’t allow the code they just sent me to work. Pretty poor execution.
Downloading episodes still uses data 1/5
I download episodes on my phone to watch on lunch at work so not to use my cellular data.
Tell me what’s the point of downloading an episode if you’re still going to burn through my cell data to stream it. I now have 25 days left in my cycle with half of my data because of this app... two thumbs down.
Why no 4k streaming?? 2/5
By He who shall remain nameless
It's 2020. For the price they charge they should offer 4k streaming. I wish they would explain why they are still not.
Sluggish on TV 3/5
I like the variety of content. I have no problems in the mobile app... other than not being able to access episodes lists without exiting the show and searching for the show again. My main problem is that the app is VERY sluggish on our 2017 Samsung tv. We’ve never experienced issues with other apps. HBO max, however, is very slow. Like at least 10 seconds to go from screen to screen. Just trying to scroll through the main menu is incredibly cumbersome. Hope they’re able to fix the issues.
great app 5/5
By Cool dude 103
I don’t understand all the negative reviews. All shows are wonderful and the movie selection fantastic. I see a very promising future in this app. Good work HBO!
Can’t sign In with direct tv 1/5
Takes you to AT & T and won’t work. Ugh. Another issue
Not logging on 1/5
By sunny rosd
The app updated yesterday but It won’t load or login. Worse, the website login defaults to this app & I’m still unable to login. The real question is will I be compensated for this lapse in the subscription period?
Downloading is always an issue 1/5
I have had this app for a few days and downloading things to watch function is not working. The past 2 evenings I’ve downloaded things to watch and the next day when I go to watch they are not there anymore. The first time it happened I thought it was fluke. Then it happened again the second time. So this third time I attempted to download a move again I waited for it it finish, made sure it was in my queue, and to double check decided to exit the app to check back and the movie is NOT there. It’s frustrating because I’ve attempted to download this movie so many times on this third evening and nothing works. As someone that needs to watch movies in the background at work this is a waste of a subscription.
Keeps crashing on AppleTV 1/5
Continual crashes. Sometimes when you open, sometimes when you pause a show, trying to browse to movies, or wherever, every time a crash and restart with “Ooops something went wrong....”.
Usually takes 3-4 tries to get a show to start playing. Don’t touch anything, don’t pause, don’t rewind or skip ahead. Horrible. So frustrating. Tried rebooting AppleTV, Tried deleting and reinstalling the App. Nothing works. HBO Go was great, HBO Max is an absolute dumpster fire.
closed captioning 4/5
i love everything except for my closed captioning 😕 they don’t turn on for me and that’s a real problem for me. please fix soon
Limited availability is unacceptable 1/5
As a long-time customer, it is incredibly disappointing that I cannot watch this on any of the three television streaming platforms in my home: Roku, Amazon Fire, and LG TV. In addition, it now appears that HBO Go will be deleted from these platforms before HBO Max is even available. Please think of your viewers, and work out whatever deals you need to increase availability and give us our money’s worth.
Poor opening 2/5
The fact that I can’t watch this on Roku or Fire TV, combined with the poor UI on the web player, makes this a very poor launch for this service. The only thing giving it 2 stars is the amount of content available
Terrible launch 1/5
The fact that HBO launched this new service without having contracts in place with all of their television providers to allow access to for us to use this app is very disappointing. Also the fact that there are now so many different HBO apps that do the same/various different things is terribly confusing. If this is the one app to rule them all, then you should probably work on giving all the people that pay for HBO television access to this app immediately.
Make a deal with Roku! 1/5
By Annoyed 10201976
Make a deal with Roku already!
Problem issues 4/5
Why the app not working? Please fix that problem
It is ok 3/5
HBO max has a wide range of shows and movies to watch but it is a hassle to watch them. It takes two minutes to load onto the app and to click on shows . You also cannot skip intros to shows like Netflix has, you have to do it yourself. Fast forwarding is also a hassle and you have one set speed for it . It takes a minute to go 10 minutes ahead. The app lags even though I would use other streaming apps and it would work perfectly fine so I believe it is the app itself. The layout is also a bit challenging too.
Great content, app is designed poorly 3/5
I love the content on HBO Max, but the app is very irritating when trying to find exact episodes of a series you are already watching. Also, there is no double tap to skip or rewind feature, instead you have to use the buttons in the bottom left of the screen when you have the full UI when watching a movie/tv show. Whenever adjusting volume, it brings up the full UI instead of just a small volume bar at the top. Like I said the content is great, it’s just the app is poorly designed in my opinion.
No apps on TV and too bugs when linking it to the TV. Fix it!!!
Asking me over and over to sign in when I am already signed in 1/5
By dd says
This is aggravating! Glitched out almost every day and I can’t get back in!
Charged for a month 2/5
I was supposed to get it with my unlimited ATT plan and was still charged on my card. But the app will tell me it’ll be billed to my ATT plan. So why did it still charge my card too?
HBOMAX Content 5/5
I love the DC content, it’s by far my favorite! Please keep on adding more contact on this particular section. It’d be really nice to have all the animated and live action movies on here!
The app itself is okay I suppose. It seems to work fine most of the time. My only issue is HBO removed their Apple TV channel so now I have to download another app when it was already built into my TV app with my other subscriptions. I would much rather watch it through the TV app because it is far superior in design and function. On the content side, I am fairly happy. Original HBO shows with some really Max originals.
Needs work 3/5
Airplay and downloaded content issues really hurt the overall experience.
It won’t link to my cable account 1/5
I’ve been trying to link to my cable account but when I switch to email to get the one-time code, the app forgets where I was and it starts the process all over again...including canceling the code I just received. This process is a loop and it is INFURIATING.