Skips Ahead 1/5
By myctenor
When I cast this app to my tv and watch a show it always skips the new episode 15ish minutes in. And the only way to get it back to the beginning is to click the 15 second rewind and get it close to the beginning. Don’t go past the beginning though! Oh Lord no. If you do it will jump 15ish minutes ahead again and will do the same thing over again.
NOT WORTH IT!!!! 1/5
By I LOVE YOU GWEN!!!!!
hbo Max the website and app don’t deserve any stars every three minutes the website and app crashes on me whenever I watch in either one. I wasted money on subscribing. I have to keep logging out and logging back in only for it to crash on me again during the show or movie I watch.
Updates 1/5
By WWE needs to update this app
This app needs critical updates because there are too many bugs. Freezing, in and out of focus, in ability to rewind and fast forward with buffering are annoying.
HBO itself is ok but the app is trash 2/5
By Pinky Princess Unicorn🦄
Hi so the movies and stuff that I can watch on here are great and I like HBO but the app is super glitchy. Plz fix it ❤️
Very slow 2/5
By ConceptGee
The app is very slow I love the shows but it constantly gets stuck of takes a while to load☹️
Lag 1/5
By odog775
You guys really need to update your app it is super laggy and frustrating to use
Too many adds 3/5
By sofieisweirdlol90
I love the app it has many great things but WAY too many commercials and ads.
Very slow 1/5
By gahskekkeoeo
The application is very slow and takes its time loading a movie or tv show. I’m on a good internet service and sometimes the sound of the show doesn’t come through.
Customer support is terrible 2/5
By kylerg27
The content on this app is unmatched, however, that is the only positive for HBO max. The app consistently has bugs and problems, it loads slow, and just has some really strange feature to it. When my app recent got a bug I reached out to customer support and they basically send you a list of things to do yourself. Even tho I had already done this and gave them all of the information they needed they continued to send me a list of other thing I needed to send them for them to figure out the service error that THEIR fault. How do you not know what the specific service error is if you’re the one who sent it out? It doesn’t make sense. They aren’t any help and unfortunately I’m canceling my subscription even tho I love some of the shows like legendary which are exclusive to the app
ANNOYING!!! 1/5
By Jeffreyblaze
On my iPad when I start to download a video the app closes. Then the the app won’t work sometimes in airplane mode. How ridiculous in this day and age.
Watch party 4/5
By Mr.thizz916
You guys should put a watch party option like disney+
Download video is useless 2/5
By Petrichor12
Sometime I was away camping for few weeks and download many videos. Most of them not working to play or kept crash app. Sometime it pop up alert for required connect WiFi and it will able to start play the video, even it’s downloaded video. I hoped it will be improvement this bugs but it been two months and it getting worse.
App improvement. 1/5
By Campdiablo
App keeps crashing. After reboot on ipad and several restarts, still will not play content.
Once in app, a little difficult to find a way to get to view an entire series, rather than just what you have just viewed.
Laggy, slow, horrible super wide screen. 2/5
By (JimJr)
I try to fast forward or skip any part of show or movie and it lags horribly and freezes. Please fully test updates before putting them out!! Please get rid of the super wide, wide screen. Started playing the movie, those who wish me dead, and once again huge black bars top and bottom. When all we get is a sliver of our screen to watch a movie it is seriously annoying!! Movie producers need to permanently get rid of this horrid format!!! If HBO has no way to adjust that then please give us a zoom function. Check out Netflix as there way to adjust zoom is perfect.
Awful app 1/5
By flip123
I have had every Apple TV since the first model. In that time I have never had an app force a restart or hard reboot. This app causes issues constantly that force me to unplug my appletv or restart. This is ridiculous. It happens almost every time I use the app. Also, sometimes it is impossible to turn subtitles on. Just a very buggy app. I’m glad I have a free sub through my internet provider or they would have to give me my money back. Buyer beware. Really buggy, frustrating app when used with AppleTv.
Slow and buggy 1/5
By NW Mike
You would think HBO would have the smoothest of apps. This is slow buggy and very little features. I can not expand the image to fit my iPhone 12pro Max so I'm looking at an image the size of my original iPhone. A little box in the middle with huge black borders around all four sides. The overall look off the app looks nice but the functions could vastly be improved.
Content great, app performance not 2/5
By Maxx 2.0
Overall content is awesome, but compared to other apps with same type content it needs work. Unless I’m missing it there is no way to restart video without dragging time lapse which it is close to impossible to do. It can be super slow loading, which I say is the app because I don’t have that issue with other apps (Netflix/Hulu/Amazon Prime). I’m hoping there’s an update in the future!
Downloads 3/5
By Great review master
I personally love HBO max and the quality and selection of shoes is unparalleled. One major problem I’m encountering with the mobile app though, is frequent crashes when I attempt to download anything. I tried restarting my phone, deleting downloads that could be taking up space, and deleting and redownloading the app. Please fix this issue.
Better than Netflix 5/5
By theantmanmusic
I’m sorry but I’ve been on Netflix for years. It has turned stale. HBO MAX has so many cool shows and movies. Since I subscribed ,I haven’t used Netflix. Of course, I’ll return for my favorite shows But, HBO MAX will keep me busy while I wait for Netflix to deliver.
Good shows, bad app 2/5
By Almanalex365
Forgets what episode you’re on, some shows aren’t even listed with seasons and is just a list of 130 episodes, skipping back and forth is glitchy and slow, sliding the progress bar on the bottom isn’t even worth attempting, and finally, if you accidentally choose the wrong service provider to login with, you’re screwed. Completely. You’re not able to go back and choose a different provider to login with. Even with reinstalling you're still forced to login with the one you first chose. Bad app 2/5
Love it just would be better if it included cbs 😌 5/5
By hi i love gaming so much
Don’t know what people keep complaining about it does what it says it does people just expect something impossible and then take it can’t on hbo max because they expected it something different little suggestion is it possible to add cbs bc I love survivor :)
You broke the APP!! 1/5
By MES20874
😡The fast forward and rewind commands no longer work after I updated! Can’t slide the scroll bar (won’t respond) and when I hit the 15-second rewind several times in a row, it just loops the same 15-second rewind. It is impossible to get yourself to a pace you left off or fell asleep or want to rewatch. Nothing is wrong with my iPad screen. So flippin’ frustrating!
Content vs speed 3/5
By garden gall
I love the content that is on there and it’s perfect for the subscription cost. Not very fast speeds when u tap on a title it takes a while to load. Sometimes well watching a show or movie it tends to stop playing. If wanting to skip to a different part of the content even if it’s just skipping forward or backward 10 seconds and using the scroll bar under it to go back-and-forth it’s slow to. I know you’re new to the game but take some of these reviews in consideration and make it run smoother. I look forward to seeing what your new content looks like and what your be like when you get it fixed.
App is buggy 3/5
By Only Jva
AirPlay is terrible it disconnects multiple times. Playback is slow.
Unsubscribe 1/5
By PukGuyAlex
Why are we paying $14.99/ month for an app that doesn’t even work properly? What’s the point for the download feature if you can’t even access the app when there’s no service? Playback errors, lags and glitches, and last but not least, the app crashes a lot. I think, I’m better off with other subscribers who offers a better platform for entertainment.
Worst Streaming App 1/5
By RecyKyle
It seems to be that they hired a developer for free and just paid him/her with “exposure” and that’s why they did such a crappy job
Zoom/Fill Screen Tip 1/5
By LSUfan0307
Since the developers refuse to bring back this feature (a feature every other streaming app has), you can bypass this insult by changing a setting. Follow these directions:
-Go to: Settings>Accessibility>Zoom
-Turn Zoom on
-Adjust ‘MAXIMUM ZOOM LEVEL’ to 1.2X (the minimum)
-Follow the instructions at the top of the Zoom setting when you want to zoom/fill screen while streaming from your phone
May take a little getting used to, but it’s easy enough to turn on/off when you want to.
(iPhone 11 Pro Max)
Good content, bad app 2/5
By JMCJMC
The app is extremely slow and clunky on my TV. It seems to buffer forever and everything moves in slow motion. The other apps like Netflix and Hulu are much faster and smoother.
Just about useless 1/5
By SuperSaiyan23
This is one of the worst apps from a large company that I have ever tried to use. Constantly kicks you off the app while scrolling and trying to download anything is next to impossible.
#restorethesnyderverse 5/5
By HBonit
I’ve been subscribed ever since may 20 my bday when the announcement of the snydercut being released I’ve so far liked the programs on here like warrior, the MK animated movie scorpions revenge and all the DC content on this service I appreciate that hbo max listened to the fans and gave us as much as we wanted so far,, now let’s keep this streaming service strong and #restorethesnyderverse so we could have glorious years and epic movies and shows like Ben affleck Batman series or movie as well as a Deathstroke show or movie- JL 2&3 and more,the more HBO keeps giving they’re fans what they want the longer we’ll stay loyal which in turn will boost ur ratings-win win situation.. thank you for the great content so far!!
Horrible 1/5
By kmakma53
For 15$ a month I expect the app to work. Whether it is on my phone laptop or tv the app freezes and takes forever to get it to rewind. Sometimes you have to click 5 times to get the show to pause or play. Infuriating.
The rewind function is painful. 1/5
By EpiqueTaii
So like other users on here, I am quite vexed by how bad the usability of this app is. Particularly, the rewind and fast forward function (both dragging the ball across the line, and using the ‘jump 15 secs’ function) are BAD. EXTREMELY BAD. The drag function barely works... and I mean BARELY. The jump 15 secs button takes FOREVER to load between jumps. It’s like I’m on Windows 95 again. Please fix so it’s got at least decent usability... right now, there virtually is no rewinding or fast-forwarding; it’s not worth your time.
Unusable offline 1/5
By Vordalis
This may not be a big issue for the average user as most people that have an HBO subscription are constantly connected to the internet, however that doesn’t excuse the fact that this app is unusable when offline. As a pilot I’m often out of reach of cell service for extended periods of time, and it’s extremely annoying when I can’t watch shows or movies that I download for long flights. In the past it’s been extremely finicky when trying to watch downloaded episodes as it often shows an error saying it can’t connect to the internet and doesn’t even allow me to access downloaded shows (when I say often, over 80% of the time.) Recently however it’s gotten so bad you can’t even download something without crashing the app immediately. HBO isn’t cheap and should be on par with netflix, hulu, disney+ etc. This needs to be fixed.
Garbage. Pure Trash. I’m disgusted 1/5
By Staticvoid{}
This app is untenable! The programming work is so bad. I cannot believe. How bad...this thing is. It jitters and skips around every time you move the cursor. Pausing, backtracking or moving the position slider? Forget about that. It will stop completely when you are frantically trying to pause it to keep from spoiling a scene, so your frustration will eventually crystallize into pure rage and you might press everything. Anything. Just to get it to do SOMETHING. Then you might close it out and reopen, but if you did that? Get comfortable because after closing and reopening it the thing will then try to carry out the operations that resulting from each and every touch you made on your screen 3 minutes earlier leading to an utter debacle. I am outraged. Do better HBO.
Terrible 1/5
By Kvnhggns
This app is literally the worst performing app I’ve used in my 15 years of owning iPhones. I’m shocked HBO can’t provide an app that works consistently. I’ve had to start and restart the app 12 times tonight trying to finish one movie, I finally just gave up. And this happens all the time. Terrible app!
Crashes a lot 2/5
By tanncub22
Everytime I try to download something the app will crash constantly. Good movies and shows, but this is the buggiest app I have ever used.
Good Content $**T app 1/5
By LordOMA
I really enjoy the content HBO Max offers , but GD , Amazon prime and Hulu don’t have as many bugs as this app does. Offline mode basically doesn’t work , so you can forget downloading movies to watch later , the app constantly logs me off . For $15 a month you would figure the app would work properly. This app needs so much more attention! 5/13EDIT. The app is not working can’t download or view anything , really considering unsubscribing , there’s no reason for this app not to work , while other stream services are flawless!
So many issues with app 2/5
By Crystal M. Aguirre
Terrible service on the app. Doesn’t work with kids profile, set parental controls to PG-13 but my child can’t watch anything unless it’s PG.
Streaming good, interface terrible 2/5
By kobeboof
The streaming service works phenomenal, among the best. However, the interface is very buggy and doesn’t work well at all. Trying to use the bar to scrub through episodes barely works and none of the buttons feel smooth
Latest release is much better 4/5
By GuitarKillaz
The previous version was very buggy. Pause and skip did not work properly with iPad Pro. Seems to be fixed with this latest version. Thank You!!
Buggy and frustrating 1/5
By jedipreacher93
The main reason I decided to purchase was the ability to chrome cast…. Literally tried from multiple devices with no luck. Lovely that HBO has all the resources in the world but can’t make a reliable app.
Don’t bother 1/5
By Agreed11
App doesn’t even work
Good content, buggy app 1/5
By brandonlee503
This app has several high profile bugs including delayed pausing, poor skipping, and constant crashes causing me restart. I’m amazed a streaming company this large can have such a poor experience.
Incredibly buggy 1/5
By ZooeyNZ
App constantly crashes and freezes. Apple PiP doesn’t work. Pretty disappointing downgrade from the old HBO app.
When it works…. 3/5
By Derangedwhale
When the app works it’s great but lately any time I want to download something, it crashes. It’s very annoying. If they fix that i’ll change my score
Buggy app 2/5
By Hyc303
I don’t even know where to begin to help the developers. Videos don’t play, doesn’t continue onto the next video, checking out a different episode from the same series is super confusing from the video play screen. The product manager, engineers and UX should be replaced.
App Bugs 1/5
By c0uchb0y
The AppleTV app never works correctly. I’m forced to close and re-open the app for almost every episode of the show I’m watching. It always buffers literally 2 seconds into the intro. I get better results mirroring the show from my phone. I will cancel if it’s not fixed by next billing cycle because having to use a work around is not worth paying for.
Super glitchy 1/5
By exactly the
Very annoying app to use... Shows fail to load after recap or opening credits... endless buffering.... trying to connect to Apple TV via airplay also causes programme to freeze. Very unsatisfactory.
Worst app in entire appstore 1/5
By Aram Markosyan
Both iphone and ipad apps are completely unusable! After every single episode one need to restart it. Sometimes restart is required even to start playing the first time or resume the play. Can't imagine who has developed this useless app.
