Won’t play movies after HBO canceled their Apple TV channel 1/5
I didn’t have any problems with the HBO Max app until two days ago. That’s the day I received an email saying HBO canceled their Apple TV channel (I enjoyed having that channel). Fine, so I subscribed to HBO Max using their special offer. Since that time, the HBO Max app won’t play any movies or shows. I can view trailers of movies only.
I deleted the app and reinstalled it but that didn’t fix the problem. And the problem happens on all my devices, iPhone, iPad, and Apple TV.
Bring back the Apple TV channel and fix your broken app.
Worst app ever 1/5
By Forced to nake a nickname
Hbo max is the worst app EVER!! Constantly crashing. You can never make it through a whole episode. I cancelled my subscription because of it. Just not worth the headache.
I have been a HBO watcher for decades. I have been enjoying HBO NOW & HBO MAX until I was no longer able to have the app on my Apple TV. Now I have to AirPlay using my iPhone. Airplay keeps freezing and it’s driving me crazy! I’m already inconvenienced by not being able to have HBO MAX on my Apple TV 3rd gen but the least you can do is make Airplay work properly! FIX IT!!
No point in paying for this app at this point 1/5
It is constantly crashing and freezing on iphone, ipad, ps4, and tv. The app on just about everything runs slowly and just isn’t worth the money at this point. I’d rather buy movies/tv eps on prime/apple or something. At least then I can watch an episode at least all the way through without stopping and restarting the app again and again.
Great content buggy app 2/5
Content is fantastic but if you want to rewind, fast forward, pause and restart again plan on going to make yourself a cup of coffee you will be there for awhile.
My iPad crashed!!! 3/5
I have an hbo max subscription on my tv and it kept messing up on there so I tried with my iPad. When I tried to log out of hbo max it completely crashed my iPad and I was forced to force restart my ipad! This made me very upset as I love the streaming service and hope that this bug will be fixed ASAP.
This app is terrible! 2/5
It takes forever to load, it stops working in the middle of something I’m streaming and there’s a message that says can’t play the title right now and I have to go out of it and sometimes even delete and reload it. If it wasn’t for the excellent content, I would be canceling this subscription. It is really frustrating to use.
App is super buggy. Cant download any content without getting an error. App shuts down all the time. Have reinstalled numerous times. Has great content but app is just so hard to use for anything.
Great content;App super buggy 2/5
So 2 stars for obviously great content available, that is when you can get the app to work right, have it not extreme lag (Right now what I’m watching the picture is choppy and the audio didn’t match up. )HBO there’s no excuse. Test your product. I’m canceling until a I read better reviews. $15 a month can be spent on other tv apps that work perfectly.
Can’t play half of the shows and movies 1/5
Can’t watch half of the new shows!
Genera+ion, the new gossip girl, literally HALF the new shows give me “can’t play title messages” on every single device. I’ve tried everything and nothing works
Ridiculously Unusable 1/5
This app must have been written by interns or mail cart pushers. People with the slightest bit of experience could not have possibly done such a horrific job at iOS integration. Just hire a team to fix the issues instead of green lighting the new gossip girl.
Other than that, the catalogue is indeed great. Unusable, but great.
I can’t justify paying for this much longer. 1/5
At $15/mo when the app literally freezes every other minute why do I bother? I’ve never had a good solid showing of anything without it freezing once. I pay for Netflix, Hulu and prime and have no issues watching anything at all. No freezing issues, no random skipping, no issues with the picture freezing and audio continuing then the audio and video not syncing up. HBO max is the only video application that I have this problem with. With how much they charge in comparison to all the other streaming apps I have it’s completely unjustifiable. At this point the only reason I keep it is to make an attempt at the-watching of game of thrones but now I’m wondering if there’s a way to just illegally download it since that would genuinely work better than paying to have my video cut out every 60 seconds. HBO MAX GET YOUR SH*T TOGETHER. This is just flat out sad.
It has a million movies 5/5
By Big rabbit 47
Think of a movie and you have a 70% chance of finding it!
Great content, terrible product 1/5
Like most others have said, HBO has a ton of wonderful content. Great selections of movies and TV shows. However, the ability to stream the content is 50/50. I have never come across a more glitchy app. I have an iPhone, iPad, Roku TV and a smart TV with a Roku attachment and this app crashes on every single one. Every one is updated and the app is updated on all of them. More often than not I find myself restarting the app, the tv, checking for network connections, the whole 9 yards to try and get this app to work. If the content choices HBO had on the app weren’t so great I wouldn’t even mess with it. Hopefully HBO can get this figured out before I decide to reconsider my subscription.
The new space jam movie was able for me to watch it then when I turned off my tablet it was gone… Can you fix this please?
The worst subscription service 1/5
I try watching hbo max with the app and the video is letterboxed. This is silly.
Terrible App…Poorly Designed and Glitchy, Glitchy, Glitchy 1/5
By Writer X
I don’t understand how a content company can put out such a DISASTROUSLY BAD interface to deliver its content. How does that happen?
And, knowing for months that it’s terrible, STILL not fix it.
Word of advice to HBO -scrap it and start again. It’s a terrible interface to begin with even if it did work correctly, which it never does. Frustrating.
One star is only because I couldn’t choose zero.
App is buggy!!!! 2/5
By roc cannon27
Very buggy titles won’t play at times. You have to keep closing it in & out just to watch it smh please fix ASAP!
Like the channel, but don’t care for the app. 3/5
Disappointingly, HBO just stopped working with Apple as a channel. Really don’t like having different apps for different channels. Seems like such a pointless nuisance.
Terrible app 1/5
By kalan d
This app is the worst. It constantly has to be “restarted” or freezes up and kicks me out. I’ve never had this problem with any other app but this one. ITS AWFUL! I’ll definitely be canceling my $15 monthly subscription.
Why is it so hard to cancel a subscription 1/5
I’m trying to cancel my subscription and I can’t
The content is great, good shows and movies.
The app on the other hand on a Roku tv or on a mobile is glitchy, inconsistent, slow, so hard to navigate. Won’t load movies, series, takes forever to figure out how to press play to stream a show and that should be the most straightforward, uncomplicated option on any streaming app. It is time consuming. It took so long to sign in on a Roku tv because the ‘profile’ doesn’t have an option to log in, then when you use the website code to connect the mobile account to tv, it only lets you do service provided and not through HBO max app sign up. It is really difficult to understand. Handling a simple cinematic platform really should not be this burdensome, this is the most expensive streaming app out of all Hulu, netflix etc.. but it has the most slow moving platform, it is like a wearisome puzzle with every option the app provides sign-in in, search, streaming, categories etc… I really want to enjoy the app because it has great content, but it’s too complex which makes the loading extremely slow.
No more Picture in Picture 1/5
Why would you remove this feature?? PIP is necessary for video apps. I’ll stick with Hulu.
Custom garbage 1/5
- Custom, non native player is buggy garbage that doesn’t work with the AppleTV remote - I have to select my profile even though I’m the only user. It should have a way to just use the AppleTV user account - They should have kept tv channel integration
Can’t bill through Apple and use family sharing anymore.
Easily the worst app I use regularly. 1/5
Great content. Shockingly bad app for a network like HBO. Works properly maybe 10 percent of the time. Incredibly slow. It won’t open. It freezes. Horrible functionality. Foreign language shows like Gomorrah play in English despite having a different language chosen. It is like an 8th grader took his first shot at app design. I cannot overstate how bad it is. If Similar apps like Netflix or YouTube are a 10, and Amazon Prime is perhaps an 8, HBO Max is not even a 1. If is a constant source of frustration that makes me repeatedly consider why I pay a subscription. It is truly awful. I have zero idea why HBO hasn’t gone back to the drawing board. There were better apps in 2009.
FIX THE APP!! 1/5
The catalog and everything with the content is great. But it’s ALL NULLIFIED when the app constantly crashes or the movies and shows take way too long to load. I use the app on my phone to airplay to my TV, but that CRASHES EVERY TIME. It’s basically useless at this point to try to enjoy a full movie or show on the app...sadly, I’ll be canceling my subscription because of this. It’s been a waste...
Too many glitches 1/5
I downloaded some HBO max movies for my flight onto my iPad, only to find out they don’t work (once already on my flight where I couldn’t do anything). I kept pressing play and nothing happened. Also, HBO max has issues connecting to Google Chromecast or Apple Airplay. What am I going to do, watch show on my phone? No thanks. This app has too many glitches I think I’m going to cancel my subscription. Otherwise decent content though.
Horrible app. A company this big that spends as much money as they do can’t have a decent functional app.
App Wont Work 1/5
The iOS version of this app is garbage. I download movies to watch offline when I travel with the lightening to HDMI adapter and when I press play the app crashes. I assumed it was the casting device causing this so I tried playing the same movie just with my AirPods instead. App crashes. I restarted my device to see if that would help, again press play, the app crashes. For $16/month I would have assumed some of that money was going into app development but that clearly isn’t the case. There’s no way a free service like Tubi outperforms this paid subscription service. I’ll wait until the next update to see if it gets better but if I can’t use it on the road I have no purpose to pay for this service.
I got this today. Ans ive been trying to watch a movie for the past hour. The movie still hasn’t started. Don’t waist your money.
This app is honestly horrible. I love the channel I love everything the app has to share, but it is so buggy. Anytime I try to download anything for future viewing the app auto quits and I have to restart it at least 5-6 times before it will download 1 episode or one movie then start the process all over again for anything episode or movie. I have updated and updated trying and hoping that would help but it still has not. I’m over this app and will soon quit paying for the account if things aren’t fixed! Very annoying to spend $15 a month for a service I can’t barely use. The app is also very slow no matter if I’m on great WiFi, mediocre WiFi, or just straight LTE it’s slow! Hopefully things get fixed soon because I love the TV and movies this app has to offer
Transitioning from Apple Channels is a disaster 1/5
By Willie Abrams
HBO Max stopped working yesterday. Wouldn’t restore subscription. Had to get Apple to refund subscription. Signed up directly at hbomax.com. Today, account won’t login and password won’t reset. How hard does it have to be? How much time will you all waste of your customers?
Worst streaming app ever! 1/5
By dumb 90s app
Come on your HBO! Fix your stupid crashing app! It’s not née tech.
U HBO has to be fixed 3/5
By nick nume
More than 10 Devices shud be able to wach HBO max on the same account
App is not working! 1/5
I have had to download and reset, and delete, and reset… this app over and over again! It’s not working at all! I have spent more time trying to make it work thank actually watching something on HBOMAX
horrible app 1/5
hbo max has amazing movies, almost every single one you can think of. but the mobile app & tv app are horrible. so glitchy and slow. you have to restart it almost every hour to continue watching your movie or show. if they fixed their app, it would get a 5 star review.
Bring back the Apple TV channel 1/5
By Majin Tenshi
Every time I try to watch anything it takes me to a broken password reset form. I can’t change my password. I can’t even log out. What a waste of an app.
15$ a month and 3/4 of the time I try to use it I get nothing but loading dots. Crap service don’t waste your money.
Constantly Down 2/5
The app on iPhone, AppleTV and Roku constantly log you out or just won’t play anything when you click on it.
The content is very good, considering they are releasing first run movies at the same time as theaters without Premium access like Disney.
Just get the apps to work!
Good App 4/5
App works fine and I’ve never had any issues with it. I first began using it in June 2021 so may have missed the glitches that a lot of the negative reviews describe. My only criticism is that I wish it showed IMDB/Rotten Tomatos/Metacritic/other ratings for movies.
App so bad I’d rather not use it 1/5
Usually this app is so deficient that I end up using different services. It’s very frustrating. Like we get it, your content is that good that you don’t need to worry about the app. Cool.
Autoplay function 1/5
By win some hulu some
How can this so-called premier streaming service have such a clunky, uncreative app? To quote their own faq: No, autoplay cannot be turned off. Why is this still, years into the service, not available? Other services have it so it isn’t impossible. Max is just such a shabby pile.
Not optimized 1/5
Still not optimized for ipad pro. keyboard controls doesn’t work.
Would give 0 stars if possible 1/5
By Buca25 TT K A
HBO is pathetic, it’s a “premium service”, but they can’t figure out how to make an app that can fast forward and rewind without breaking down EVERY time. What a joke!
By Jerry G from Minny
Too many flies
I paid for HBO Max for one simple reason, ‘Friends’. After binge watching one of my favorites, I discovered a plethora of other shows that I also deemed binge worthy.
However, I have the most trouble with the app on my Samsung tv’s.
Also, recently, Spanish captions keep turning on for no reason. Whether I have the CC on or off, and in English. They eventually come on, or just turn into Spanish. At first I thought it was just on my Samsung TV, but discovered last night it was also happening whilst streaming on my Roku.
It is really annoying.
Anyway, thanks for all the great shows!
Descriptive Audio Won’t Shut Off 3/5
This bug with Descriptive Audio always on is horrific and makes me really dislike watching anything on HBO. Please get this fixed. It drives the family crazy and we can barely hear the actual audio.
Constantly have to log in 2/5
My family and I got a free subscription to HBO Max when we joined AT&T’s network. While at first there didn’t seem to be a problem now there is. Sometimes when I go into the app and I click on a show or movie I would like to continue watching it tells me to sign in again and after I do it keeps telling me to do that. It’s like a glitch in the system or something. I just wish they would come out with an update for this. The only reason I didn’t give this app a 1 star was because of the many movies and tv shows that are on the app that I actually enjoy watching. Overall the app is nice to have when it actually works.
Apple TV Channel? 2/5
Would be better if they just gave us the content via an Apple TV channel.