Always kicks me out saying I’m offline 2/5
By Danielle J L
This is the most annoying streaming service app I’ve used. I really like the selection and was to watch things from this app but I constantly get kicked out of my shows, saying I’m ‘offline’. When I have cell service and internet connection and everything else works for me on my phone. It’ll kick me out multiple times in one show, I never have this problem with any other streaming service app I use.
Good 5/5
By hahahh8272
Good
Good 5/5
By hdzhfj2872
God
Good 5/5
By jxjxjxj2928
Good
Good 5/5
By hahshah2727
Good
Good 5/5
By gghjhg766
Good
Zero consistency 1/5
By Adam Cullison
The app it’s self is very buggy. I can sign into the app with my email and password. When I enter the same information in a web browser I am told my email address or password is incorrect. It would be nice to have a service that consistently works since I am paying for it.
At this point I am considering canceling my subscription as this is not the first time something like this has happened.
Please take the time to look over the customer reviews and fix the issues. There is a reason why this app has a 2.8 rating out of 5 stars. Sub par at best.
HBO doesn’t seem to care 1/5
By herpeez98788
I have multiple streaming apps and this one is by far the worst. I have had more download “ oops something went wrong “ messages than all the other apps combined. It’s ridiculous how bad the creators were on designing this app. And based on the ratings, they don’t care.
Needs fixing 1/5
By Doodlenewt
They did an update two weeks ago and the problem of the auto play on series that you’ve already watched and are now rewatching starting at the end of the episode going through a whole 11 seasons in about 15 minutes is still not fixed. Their answer was make a new profile until it’s fixed. That’s not a solution and until they fix this problem I can’t recommend HBO MAX. I paid $150 for it and can’t even enjoy the content I love and the reason I subscribed to begin with.
Autoplay 4/5
By xxEmBotxx
Please make it possible to turn off Autoplay when using a phone for streaming.
App doesn’t work 1/5
By ahawn123
I have never Been able to successfully log on from this app. Every time I download it there’s an error code that comes up. I don’t even get the opportunity to logon. The iOS app is trash.
Error occurred loading this content 1/5
By VITTAL Hari
I constantly get this error when I use my iPhone to stream it on my TV using an Apple TV. I have tried different iOS devices but to no avail. In general, it takes a few app shutdowns to get it to work. The app is very buggy.
Too expensive 1/5
By what genius
It’s good but too expensive
Review 5/5
By tujjgggjk
Very good
Review 5/5
By s to CB go terg
Very good
Review 5/5
By hahdbbds
Very good
Review 5/5
By rfandkcb rhhs
Very good
What is up with this app since the last update 1/5
By Real real unhappy shopper
What is going on with this app. All of a sudden now when I try to log on through spectrum it takes me through the sign in but now it tries to make me create an account I don’t need an account I’m signing in through my TV provider!
So frustrating FIX THIS! 1/5
By ILikeWeen
This is app is terrible! I can get it to stream via Apple TV maybe 1 out of 100 times. Keeps saying I don’t have internet and try again later. I 100% have fast fiber internet. I could understand if this was free BUT not it’s NOT.
Great service, but one of the worst apps out there 1/5
By Iceman1607
Doesn’t even open half the time total waste of money subscribing to a service that I’m literally unable to use half of the time. Unsubscribing to hbo immediately
The text on the screen is way too small! 1/5
By Kinkazote
Incredibly small.
Good lineup, terrible app functionality 2/5
By Bowthack33
The shows on the app are pretty good, but the app functions TERRIBLY. We constantly have issues with the app whether it’s on the phone or Apple TV. Lots of fixes are needed for this app to be moderately functional. Do better HBO.
The Worst 1/5
By Zatx
This is the worst video streaming app on the planet. Every 2 to 30 seconds I have to confirm via an annoying pop up that I want to continue streaming over cellular. Just stop already!
Way too buggy 1/5
By CAZk[Pd}ucTp{!Rv{EYPwM=OZ)
So many bugs the experience is terrible.
Screen Size Frustrating 2/5
By Romanista15
Makes no sense why it is impossible to adjust the size of the app. Seems like an easy enough feature to include.
Says offline 2/5
By kinzitaylor
Restarted the app multiple times and restarted my phone too. App keeps saying I’m not online even when I’m on WiFi or 5G. Very annoying I can’t watch my shows.
Content is good but… 1/5
By BURN_Miner
But a real basic problem is taking a really long time to fix. The problem being rewatching episodes of series start at the end of the episode and not at the beginning. HBO has stated on their Reddit thread that they were aware of the issue but it only affected a small number of devices, but once you go through the thread you find that it’s Apple, Android, T.V.’s, XBox’s, PlayStation’s, etc. (in other words, all devices).
While this may sound like a 🤷♂️ to some, it’s pretty annoying to those of us that have to constantly hit “start from the beginning” before each episode or hit it a bunch of times over a lot of episodes if one is going to binge.
It’s a simple fix, it really is as it is clearing the cache on the server side of the connection (just like Hulu’s manager the series/remove from watch history option). I wish I could say that clearing the cache and data on the user end (as suggested) works, but it doesn’t, neither does an uninstall/reinstall (which is funny for obvious reasons).
Tt 1/5
By orftiitifojflgg
UTutu tutti th*
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:( 2/5
By Eixcy
Por favor, que ya esté disponible en Japón 🥲💔
Useless when away from home 1/5
By Running_fool89
Works great on my ipad at home. Useless without wifi. While on plane app locks and will not come back. Restarting app and ipad don’t help. It won’t work again until it has a wifi signal to ‘verify account’. Attempted to watch shows on long flight several times. Always locks up. Wife had same issue so it’s not my device.
It’s somewhat buffering 3/5
By Mrredbixed
It keeps playing the video without it syncing with the audio please fix
Update On App For Apple TV 4/5
By GrannyDar
I have really enjoyed using this interface especially since the Search function is now usable. I don't download to any devices and it seems apparent that many of the 1 and 2 star reviews relate to this. Streaming connection loss still does occur occasionally but not quite as often as it did with the old App. The ability to control Autoplay is heaven sent and there are no words to completely describe my gratitude. The sidebar is clean and every function of the App works effortlessly. Content is top notch for my tastes and well worth the premium price. I really hope the marriage of HBO and Discovery will not taint the brand and App because Discovery's App is pretty bargain basement. I worry that the management change will not understand the core customer base of HBOMAX in terms of the quality they expect. Regardless, the combined power of both companies could be a game changer in streaming if done with finesse.
😐 1/5
By blur3dfairy
This apps terrible I have a account and when I sign in it takes me back to the screen where it says to chose a plan
App doesn’t work offline 1/5
By Rivotril86
Why would you allow to download stuff if can’t watch them offline. Even after restarting my phone or the app, the app just doesn’t open.
Terrible app experience 1/5
By Agbram
After cancelling cable and signing up directly with HBO Max the sign in for the app is caught in an endless loop where you can’t enter new credentials. This app has always been slow and buggy but now it’s worthless.
Legendary!!! 5/5
By CBURTON23
This app is awesome! It has everything you’d need to be comfortable. What I like about is, there is finally a streaming service with Harry Potter movies (all eight)! Also The Fresh Prince of Bel-Air, Family Matters, I could go on forever. To the developers of HBO Max, you did amazing! To be honest, this may be the best streaming service I’ve ever had! Keep up the amazing work! Edit: Just a quick question, could you guys add some more shows? Maybe more shows others grew up with? Or, more movies? (Any movies, or tv shows, I would just like for some more shows and movies to watch:D) Thank you for reading HBO Max developers! This app is perfect! Recommendation 110/100 👏👏👏
Great content, awful app 2/5
By Polar6667
Anyone who knows HBO understand the first part of the title for this review. However, what you may not know is how bad this app is. I’ll pose my issues as questions so maybe they are easier for the developers to understand. Why can’t I go to a main page of a show from the episode page? You have to go back and search for the show to get to all of the episodes. Why does the app crash 90% of the time when trying to download content for offline viewing? Sometimes even when it ways it’s downloaded it won’t play as well.
I really hope there is a fix for these issues. Literally all other apps in the same area do a way better job. Way better. I’m a huge fan of HBO but this app is horrible
Went from bad to worse 1/5
By Justinp85
Previous app had its issues and I had hope the new one would be better…boy was I wrong.
I have a 1gb connection and why the app starts each stream at the lowest quality is beyond me.
New episodes for tv shows I have on my list doesn’t indicate it…I have to go and check..
Great content, app is horrendous 1/5
By chrissstinnaa
This whole experience is maddening. They produce media that is essentially unrivaled, but for some reason, they’re unable to string together a few lines of code to have an app that even approaches the term usable. Constant loading wheels, crashes occur like clockwork. If I didn’t know better I’d assume this is a twisted ploy to enrage their customers beyond belief. I constantly rack my mind about the fact this is one of the, if not the most expensive streaming service, owned by a massive media conglomerate, and still, here I am, navigating an app were the user experience was seemingly designed by a 8 year old, and the backend development was completed by the 8 year olds younger sibling they were supposed to be babysitting. I’m taking this time to write this review, in part because it has the slimmest of chances of provoking change, but for now, writing this precludes me from heaving my phone at my tv in a fit of blind rage. HBO, do better.
App is crap! 1/5
By redsox1081
This is one of the most expensive streaming services out there right now and it’s app is the biggest piece of crap! you can barely download anything! it crashes more than it stays open! Are you telling me HBO can’t afford to make a decent app come on especially with how much they charge for this!
Buggy 2/5
By Cbob1112
Content gets 4 stars. Functionality gets zero stars. Constantly crashes, super slow, can’t watch shows I’ve downloaded when I’m on the plane. Please fix the app.
Don’t show a pop up ad for a show in the middle of watching a movie 1/5
By chamakits
You have a good catalogue, and I’m already here watching it. Why would you put a pop up covering the screen while I’m watching something.
Worst streaming app I have ever used. 1/5
By DisappointedHBOuser
App freezes when watching downloaded content. If you are in an area without Wi-Fi (airplane etc.) the app will allow about 30 minutes of viewing and then freeze. Once this happens there is no way to solve the issue. Force quitting the app and restarting the device does not solve the issue. The app is rendered completely useless until you are able to reconnect to Wi-Fi. If you plan to download content to watch offline look elsewhere. So far this has been a recurring problem on several devices.
Can’t download anything. 1/5
By Rorybird
No matter what Internet I’m on the best Internet in a home in a public space over Wi-Fi anywhere on cellular it refuses to download anything! Really frustrating. Nothing but problems with this app. It’s glitchy it keeps freezing it’s constantly restarting. It’s got great shows and stuff but not if I can’t watch them.
And I’m sorry, but your response is generic and isn’t even relevant. It doesn’t have anything about why it won’t download.
Trash app 1/5
By Skaternoel03
Have yet to fix the streaming issue to ChromeCast. Only app that doesn’t work.
Love the channel - the app, not so much 3/5
By Ebbey
iPad app always telling me I’m offline when I’m not. Competitors apps work fine. Hbo Max App is always buffering. Please fix it.
Bad service 1/5
By weedikkz
It always says that the video can’t be playing or it stops every 5 seconds
Lol 1/5
By dryggygcgfcff
Full of old junk not a thing I haven’t watched or would watch this app needs more American Movies not this low budget junk
Nearly Unusable Due to Bugs 1/5
By Tired of Sh!##y Programing
Planning on dropping service. App has gotten so buggy it is nearly unusable when trying to stream. Looks like I’m not the only one having issues. Get your feces consolidated, HBO!
