Terrible controls and pop up ads. 1/5
By Something Witty...
The iOS app still has garbage controls. Possibly even worse than the old, terrible controls. The app is so terrible that it is just about unusable. Each update makes this crappy app even worse. If only HBO would use the vastly superior, native iOS video controls... And now, every time you switch back to the app, you will see a different pop up ad for various content.
Mr Jason 5/5
Although it's really a good experience making use of this app though sharing your experience with new friends and having a great conversation is when you are truly spending your time with making new friends and sharing your moments with them..it's a wonderful experience whenever I'm sharing my thoughts on this platform..
Hello anyone out there. App won’t play movies since last update on iPad . Hello does anybody hear this
Download impossible 1/5
By ezra #
Continuously get down error codes. Uninstalled it reinstalled it. Changed phones. Always the same thing
They clearly don’t test their software 1/5
Every time they release a new version I think some of the bugs will go away, and I’m always wrong. Have the programmers at HBO actually ever tried using this app? I’m actually going to just cancel my service because I can never get the offline downloads to work for flights.
Inconsistent and Buggy 2/5
By Yep pets
The content is vast and usually no issues streaming wifi.
The app itself is really buggy. Will close for no reason. Currently trying to download movies for a plane ride and it keeps giving me error messages. This happens quite a bit when you want to save something to your phone. For about 14 bucks a month you expect it to be better.
Downloads Useless If App Won’t Launch w/o Cellular Connection 1/5
I downloaded several items in preparation for a flight and am very disappointed to find now that I’m on the plane that the downloaded items are trapped in an app that will not launch without a cellular connection. I keep getting a “You’re Offline - Check Connection” message despite being connected to the plane WiFi and every other app on my phone working perfectly.
I want my money back because it won’t let me watch anything up there
Good content, terrible app 2/5
By Hormel Chavez1
There are a lot of shows and movies I’d like to watch. The app crashes constantly on my Samsung smart tv. I can’t fast forward or rewind without crashing the app. This is the only app that does not work smoothly on my tv. I hope they can get it together so I don’t feel like I’m wasting my money. I’ve been avoiding using HBO Max because it is so frustrating.
It keeps saying there’s a problem 5/5
It keeps saying oops somethings wrong and telling me to restart the app and I can’t watch anything cuz it doesn’t work fix yer app and this is on iPadOS
I only did 5 star so you see this
Literally if I didn’t split the cost with someone it would not be worth it. 1/5
The app is absolute trash. The content is a 10/10 but the actual functioning capacity of the algorithm within the app is literal garbage. On top of countless glitches they just REMOVED the Picture in Picture function which has me about to cancel my service. Subscribe with caution.
If you want to waste your money and time with this app go ahead. I basically pay 15 dollars a month for this app to crash or freeze on me constantly.
Quite possibly the glitchiest streaming app available 2/5
Nothing like getting on a flight and finding all of your downloads are inaccessible for the next 4 hours. Please fix it.
Pretty useless when it comes to offline viewing which is when I'll usually watch films. If you start downloading a few they'll error out, then when they are complete and you don't have service they don't play. It's been like this forever. It would be great if HBO would pay some developers to fix all of these issues myself and others are having but I guess they're too busy rolling in their money.
Pretty good selection of films and shows to watch though but this rating is for the app not the content.
Can’t Download for Offline 1/5
Content is great on HBO but app is beyond glitchy. I tried downloading one episode at a time on perfectly good WiFi to watch for a flight tomorrow and it keeps hitting me with the stupid a** “oops couldn’t download” message. Please fix this issue, you make it very hard to want to use your app when other streaming services do not have this same issue.
HBO downloads and plays videos great 5/5
10-14-2021 and HBO fixed the issues I had where it wouldn’t play downloaded videos on my iPad when disconnected from the internet, and would nether fast forward or backwards nor incremental forward and back. Thanks, works great!
Zoom please 1/5
Zoom zoom zoom, zoom zoom zoom zoom. Zoom zoom! Zoom zoom zoom zoom zoom zoom zoom zoom zoom zoom zoom? Zoom zoom zoom. Zoom zoom zoom zoom zoom zoom zoom zoom.
Content on HBO is top tier. As always the creative types are as advertised, second to none and I applaud the art produced by the HBO co. That being said, from a business and technical standpoint this app, it’s execution, and customer service is absolute trash (has been since it was HBOMax). Don’t believe me? Read the other reviews and you will see that you are in store for a wonderful viewing experience and an absolutely frustrating and maybe even not worth your time level of inconvenience, unprofessional, and embarrassingly poor execution of an app. I gave it 1 star but that’s only because of the creators and artists that provide content. Utter garbage on the whole.
Literarily Freezes every time I stream it to my Tv 1/5
This is a bunch of garbage. One of the most recognized streaming apps and your developers can’t fix the bug glitches for when your iPhone is hooked up to your tv through an Apple device. Complete trash in my mind fix your app or lose a customer.
Not getting what I pay for 1/5
This app is buggy, and I’m not getting what I paid for. I pay $14.99 for ad-free HBO Max, yet I can’t watch certain selections. I get a pop up, telling me to click below if I want to “access all of HBO Max.” Except… nothing happens when I tap that. I can only tap “access HBO only.” And then I can’t watch the selected show. I’ve tried deleting and re-downloading, signing out and in. I’ve tried the “help” page, which provides no information. I just don’t know what I’m paying for if I can’t access everything.
Coronation Street is the longest running show of all time. 2/5
By M. Amsden
Doctor Who is a British science fiction television programme broadcast by BBC One since 1963
Coronation Street is a British soap opera created by Granada Television and shown on ITV since 1960.
Hence Coronation Street is the longest running show of all time.
Great app, great graphics, content and languages. A little slow but....👍
Snyder Cut doesn’t play normally 1/5
It’s still stretched horizontally, still. Please fix this with an urgent update!
I don’t get it 1/5
Could it be harder to add a device all I want to do is sign in go to settings and add device or something maybe I’m late here
There’s always an error 1/5
By Mick Geiger
Every time I open this app it keeps saying “Opps! Something went wrong. Please restart the HBO max app”. I’ve closed it, reopened it, restarted my phone & hit try again but i get the same purple screen. It works better on tv than the phone
Downloaded content cannot be watched offline. 1/5
I downloaded a movie to watch on a plane. This app just sits there and maybe two minutes later says I’m offline then went to the downloads page. See my movie there and wait another two minutes for the play button to appear. Then the app locks up and a few minutes later it just kicked me out. I tried several times with network in various settings. Airplane mode on and off. Wifi on and off. Then I had to watch United’s content. Netflix, showtime, Hulu, appleTV, even FX all seem to be able allow offline viewing. But you’re app is too busy hoping for a connection. I don’t really know what it’s doing but it sure isn’t showing my movie.
TL;DR - app is unable to show downloaded content on airplanes. Don’t sign up for hboMax if you travel.
Poor accessibility navigation 3/5
I’m legally blind and was elated to hear HBO would start using Audio Description features. The library looks good and I can’t wait to hit the backlog of shows I’ve missed without it. I do have a major issue trying to navigate through the rest off the app with Voice Over assistance on my iPhone. As I move from element to element it frequently misses entire menus. This has Ben an issue for me since the launch but I wanted to be patient that they’d correct it in good time, given how much attention they dedicated to highlighting how much this would benefit the handicapped community. Please look into this so I can keep recommending your products to my piers and friends. Also so I can update my rating.
Crash, Crash, Crash 1/5
By Old St Nic Name
The app dies at least once every few days and the only solution is to delete it and then download again. While I now have my login information memorized, it’s really. Getting. Annoying.
Doesn’t even work 2/5
This app is horrible and never works, for both my android and IOS devices. I cannot get passed the initial loading screen. I have tried 4g LTE, 5G, and also 1Gb mbps internet.
The only reason i still have my subscription is because i have the app for my Samsung Tv but it BARELY works either. Very slow loading times.
App keeps crashing 1/5
App keeps crashing. Please fix it. Can’t use it at all.
Picture In Picture‽ 2/5
The app is usually fine, nothing to write home about but functional, but after this last update Picture in Picture no longer works. iPhone 13 Pro with latest software update.
Absolute Garbage App 1/5
This app is trash. Brand new iPhone 13 pro max and iPad Pro and I get this boxy viewing experience. Huge borders not only on the top and bottom but left and right as well. Paying $15 a month for this app with inept developers? I’m definitely canceling and don’t get me started on their customer service. It’s an absolute nightmare, they are one of the worst I’ve ever encountered. All these other streamers put them to shame, they should be embarrassed by this trash they put out. I’m done with this until they fix it, definitely canceling service.
Subscribed on browser app demands I get a membership 1/5
I can’t use the app at all because it refuses to accept my membership. It says I have a membership and then it demands I choose a plan and pay. Not worth it probably going to unsubscribe
Deceptive App Description 1/5
App indicates “Family Sharing” but does not allow family sharing of a subscription. And who gives a hoot about being able to “share” a non-functional free app with your family…
Can’t even sign in 1/5
keep getting directed back to the sign in page, honestly too frustrated to even continue trying to use this app. wish i could give 0 stars.
Extremely slow takes for ever even if I don’t have ads on it has to show one and have to press skip fix your app it’s getting annoyed I might cancel it
Reboot every time? 2/5
I actually have to disconnect my Samsung TV every single time I sign back into this app. No problem with Hulu or Netflix or Amazon Prime. At this rate may not be worth the 14.99 a month
Absolutely garbage app 1/5
Doesn’t work it’s absolutely ridiculous that this day and age we have to suffer through awful design. Airplay won’t work. Downloaded a bunch of shows to watch on the plane, app won’t start until I log into airplane Wi-Fi. Shows still don’t play. Good thing I had Netflix shows downloaded at least that app works considerably better thank this hot piece of garbage. The money we pay you clowns. I hate it here , trash companies sell us garbage and act like they’re good.
I’ve never had a streaming app glitch so much. Especially one I pay for. Constantly buffering throughout shows and movies. Super slow when trying to browse or even open up the app. It’s so hard to enjoy the good content when it’s constantly pausing. I have free apps that perform better. Hoping it works better soon.
Cannot get through a single episode without issues 2/5
The good: ATT provides this app to its customers for free. It has stuff on it that other places don’t have. Harry Potter, Game of Thrones, etc. The bad: using an iPhone, I cannot get through a single title without having issues with the app. About halfway through the audio will drop out and I need to exit out of the app and log back in. Frequently the app just shuts down mid show. Sometimes it is unable to start an episode. Everytime this happens I have to exit out of the app, uninstall it, reinstall it, restart my phone, and reset my network settings. Then it will play the remainder of the episode. When the next episode comes up the same thing happens again. I spend so much time fussing with the app, that I found that even though the app is free for me, it is less frustrating to just buy whatever movie or tv show on Amazon prime and stream it there.
Lord of the Rings third movie extended cut doesn’t work very well. Fix it, maybe?
The big comfy couch 5/5
You need to put the big comfy couch on HBO Max
the worst ever 1/5
i’ve never taken the time to write a review for anything but this app is the worst app ive ever used. it crashes or freezes every 3/5 minutes, please don’t waste your money this app is not worth it at all.
Non-existent Support 1/5
If you have any problems with this app. Don’t count on any help from Support. They will try to wear you down. I have been given nine different tech support personnel in nine days. They keep asking the same question. They ignore my detailed information. I also spent an hour text messaging back and forth with them. They will yes you to death and do nothing. Netflix would be a better choice.
I wish you guys would add a feature to instantly connect your phones hbo max through one’s PlayStation 5 console just like how it works in connecting to a smart Tv.
Very Buggy 1/5
Current problem is that it proceeds on a continuous loop of asking for your TV provider login to watch a show. After you login and press play on the show you want to watch the app makes you login via that provider again… and again… and again, without ever being able to actually watch the show. No number of app restarts fixes the problem.
Wrote this review six months ago, and after multiple app updates… same problem: the infinite loop of logging in that will never allow you to actually watch a show. Bravo HBO, you have created a product that users cannot actually use.
How do I cancel my subscription? 1/5
By missouri tour gal
Can’t Watch Offline 1/5
I have no idea why they have download capability since it won’t let you watch without an internet connection. It’s useless on a flight.
Great Content. Trash Viewing Experience. 2/5
I don’t understand how something as simple as adding double tap to fill the screen is not present here. You should be using apple’s built in video player if you can’t figure this out with your own custom one. Every other video streaming service has the option to fill your screen. Ultra wide aspect ratio movie…. Black bars on both sides and around. No excuse for that. This service is way too expensive for such a basic missing feature. Add that one feature and I’m happy.