BUFFERING 1/5
By ertdhbkk
It blows my mind that after all these years HBO can’t seem to get it together. I can’t watch anything for more than an hour without buffering. This has been the case for years. I remember back in 2013 trying to use HBO GO upstairs in my apartment and it was buffering nonstop. I gave up and quit using it. Now here I am in 2020 experiencing the exact same problem. It’s not my internet. It never has been the internet’s fault. I have great internet and I have absolutely no problem with any of my other streaming services: Disney+, Netflix, Hulu, prime, even YouTube. I never have problems with buffering on any of those other services. It is and always has been an HBO problem. HBO is garbage. Use this app if you love constant buffering.
Amazing 5/5
By wyatt3m7
Love the no Ads and i can i watch all of South Park:)
Really? 1/5
By Bsappmonster
So I pay for hbo and then you throw all these movies on and want me to pay double to watch them? If you’re going to do that have a whole another app to do so
Linking devices 3/5
By Byrd3338
It’s a great app plenty of good movies and tv shows but I’ve been trying for hours to link it to my PlayStation and it just will not work.
Ps4 Issues 1/5
By ~Demo~
Can you guys explain way u have and ps4 app and you can sing in 🤦♂️🤦♂️ im trying for a week and is never work fix dat problem lol
Spanish subtitles 3/5
By Zapple3xxx
No spanish subtitles ..,. For game of thrones
Fails Authentication 1/5
By Jess-lashelle
If you use the app and it sends you a one time code...know it won’t work. I reported the bug a week ago and no response. When the one time code is sent, the session is timed out and a new code is sent. So you cannot minimize the app to check your email without it timing out. You have to use another device to do so. It could be related to the third party website verification too but either way...they’re aware. The helpdesk...I talked to probably a tier 1 support guy and he didn’t know what he was doing. Very disappointing. Not sure if he escalated the ticket or not but either way it’s disappointing that the app doesn’t work properly in such substantial resources to correct. I’m a programmer and this is an easy bug to fix and still not done.
Let Me Know When it Works 1/5
By HeidiF69
Worthless waste of my time when it refuses to let me sign in with our Xfinity credentials. It keeps saying I can’t sign in with secondary credentials- we only have one Xfinity ID and that’s it. The instructions then say you have to create an HBO Max account after that. Why? We already subscribe to HBO and this is supposed to be free, but when I started entering the info, it said it’s $11.99 a month, so no thanks. If it’s really a free accompaniment to our HBO subscription, it needs to let us sign in with our cable provider info, without the danger of additional fees.
Eh. 4/5
By .my honest opinion..
There are plenty of options on what to watch, bunt on anime like hunter x hunter, you can’t even change the language to the original Japanese! Otherwise, it’s great. Please add an option to the anime series to be able to change the language to the original Japanese.
Language options 3/5
By aguacatero
Once again. I loved it, but there is no choice at all to find Game of Trones in Spanish. I used to have Direct TV and watch it in Spanish. I got a feed back from you guys in my previous review about this issue. Still it wasn’t helpful at all about what I’m looking for. There is no way to watch some series in English in to Spanish like I used to do it on Direct TV. Would be wonderful if you guys fix this issue. For sure you guys will get more Spanish speaking people get this HBO Max and will get more profit for you guys. Thanks
WiFi 1/5
By titamamas
Why on earth can I use hbo max through my WiFi instead of going through my provider I can’t get hbo max or or get my hbo now that I had previous because hbo max took over
worst-in-class user interface 1/5
By ipd?
Dear HBO Max, let me count the ways you're UI is awful on the Apple TV
1) I have only one watcher profile. One. EVERY SINGLE TIME I want to watch something, it makes me pick who's watching. It's FOUR lines of code to fix that HBO. Four lines.
2) The 3 loading dots at the bottom of the screen show up every few minutes when playing a program
3) When searching for a title, the text box does not interface with my iPhone, so I have to "type" using the apple remote which is awful.
4) When selecting an episode of a series from the "Continue Watching" section, there is no way to skip or change episodes. You have to back all the way out and find the series somewhere else. This is bonkers.
5) When done with an episode, the "Continue Watching" often does not update to the next episode (e.g. if there's a "on the next weekend" segment post-credits)
6) The purple "selected" color works poorly, and it's often impossible to tell what's selected on the screen.
Not interested 1/5
By Narrow mind
I already have seen all HBO I LOVE. Don’t see why I’d want to stream content I’ve selected to see before and no interest in these old selections. Just am enjoying HBO as is. Not interested but love what I already pay for via Direct TV.
NOT ON ROKU 1/5
By Johnny b goode11
Very disappointed that this new app with such anticipation and advertising turned out to be so stupid!!! Are we supposed to watch movies and series on the cellphone?
Poor quality and interface 1/5
By calvin456
HBO has the audacity to charge premium prices yet their app is hardly functioning. Talk about a slow response to navigation prompts. They don’t offer high quality video or sound formats. I’ll return once you get this mess taken cared of.
NO SPANISH SUBTITLES STILL IN 2020 🤦🏻♂️ 2/5
By Jantrompeta
Good shows but i”ll keep better with Disney Plus and Netflix. A lot of languages at less cost. Bye HBO
Poor subscription setup. 2/5
By bob-4z
I have been an HBO Go user for years. It worked.
After purchasing HBO Max with my iTunes account, I opened the HBO Max app and adding first and last name, creating a PW, providing email, the app still wouldn’t let me view anything, it made me go back into iTunes and pay again!
It still will not work! Very poor app design! You get 2 stars!
A waste of money!
sounds misleading 1/5
By Webbman1
thinking that HBO & Cinemax ( being the same corporate umbrella ) merged their 2 respective apps into one ( HBOmax is the name of the 2 aforementioned streaming services ) but nothing from Cinemax made it to this. No “Banshee” or “Mike Judge’s,Tales from the tour bus”.
Can’t play title 3/5
By Greenberg 1
50/50 chance when trying to play a show I would get a “can’t play this title” message. No connectivity issue; other shows would play. I have had this problem trying to play several shows and not one in particular.
The interface is great and a wonderful improvement from the previous app.
Dear hbo 2/5
By Kingcarson09
Great content but app doesn’t work functionality well
No 4K yet and frequent bitrate drop in stream 3/5
By dewebsurphur
Saw first episode of Raised by Wolves and it looks terrible in 1080P. I have a decent connection at home and I never had bitrate drop issues with purchased 4K content from Apple and 4K content on Disney+ and Amazon Prime. But with HBO the bitrate drop is frequent and i quit watching Raised by Wolves because of that.
This app isn’t accessible 1/5
By abbyg32
I’ve heard great things about this app, and the amazing selection of movies and shows on it. However, I am blind and use a screen reader to navigate my phone, and this app doesn’t work with my screen reader. So I cannot browse. This is very disappointing and I hope that the developers fix it.
Subtítulos en español 3/5
By Juniorcrux
Para cuando piensan poner subtítulos en español ?
Extremely poor picture quality 1/5
By Mac_User_01
Unlike nearly all of its streaming competitors, HBO Max launches in 2020 without any support for 4K video.
In contrast, Netflix has been streaming 4K since 2014, so the glaring lack of 4K support in the HBO Max app suggests a seriously incompetent engineering effort behind this app.
HBO, please make a concerted effort to update this app with video technologies that were offered by your competitors over 6 years ago.
Great content, atrocious download experience 3/5
By Omorgma
HBO Max has great content that can be downloaded; however, accessing the data is regularly a nightmare. HBO Max handles downloads worse than all of it’s primary and secondary competitors in the streaming services market.
With no internet access, the files are frequently inaccessible even if downloaded minutes before trying to access the file offline.
Unlike other streaming services, HBO Max is get the entire file in one attempt or lose the entire download. Finally, the app tends to show something is fully downloaded when it actually has a few more steps to take before it is fully downloaded (and if you close the service... download lost).
All of the above should be easily mediated to improve the app.
No 4K? 2/5
By dtringaaa
It’s absurd to me that HBO would release their streaming service without 4K. Every other major streaming service offers this. HBO, one of the biggest entertainment companies in the world, can definitely afford to make this happen and for some reason they didn’t find it important enough. 4K is a standard in homes now and by the time HBO makes this happen 8k will be starting to become just as popular.
Can’t even log in 1/5
By imsui
Won’t even let me sign on via my service provider which is ATT U VERSE. Tried reinstalling, deleting tv provider on iPad settings, nothing works. I like the content but like others have said, app is garbage.
EDIT: downloaded the update today and thought it would fix the problems on my iPad Pro. Nope, still won’t even let me sign in, just hangs there after I enter my details. As useless as ever, wasting my space on iPad.
Chrome cast Issues 3/5
By Stevenh107
Virtually no issues except for chrome cast. It crashes my chrome cast every so often
Can’t get the basic functionality right! 1/5
By InvinciShan
I don’t know who developed this app but they’re either underpaid and it shows or Warner Media is flushing money down the toilet on this developer.
Here are my issues:
1. The app doesn’t work with cellular data even when it’s enabled. Keeps giving me the prompt to enable Cellular in video options.
2. App doesn’t recognize the downloaded episodes and you need to actually go into the Downloads section to play a downloaded episode.
3. Playback ends after playing each downloaded episode. You have to manually play the next downloaded episode and there’s no Autoplay for offline playback.
xoxo 5/5
By rosevcherry
I really missed pretty little liars and spirited away
Used to be all time favorite 2/5
By Jason Laikam
It’s not the soprano, game of thrones days... so liberal in decision making that we may have to wait till after the election for HBO to show it’s true brilliants again :(
I want it glorious again
Poorly designed user interface 2/5
By robchronos
Like many others, I’ve found the Apple TV app to be very poorly designed:
1. There’s only one way to search for titles: using the onscreen keyboard which is SO very painful. Every other streaming app has a search field that lets you use voice input or your iPhone keyboard if desired.
2. Movies don’t always disappear from the Continue Watching section when finished. You have to go to the HBO Max website to get rid of them.
3. You can’t see other episodes of a series from the Continue Watching section. If you want to see the episode list, you have to SEARCH for the series (did I mention how painful that is?)
Because of all of these problems, I try to avoid the HBO Max app and instead use Apple’s TV app for things like searching (which fortunately includes results from HBO).
Downloaded episodes do not work 2/5
By inuchan
There is no point in offering downloaded episodes if the app has a glitch where, when the phone is in airplane mode, it gets stuck in an infinite loop of trying to connect to the server and won’t let you watch the episodes you’ve downloaded.
HBO can’t connect 1/5
By Kefah
I downloaded the apple app on my phone and iPad and it keeps saying “HBOMax can’t connect “ how can I fix this ??
Problematic with iOS 14 and Chromecast 3/5
By jluther
A pretty good app but it definitely needs work on its Chromecast connection. This is important, of course, since because of contract disputes, it can’t have any of its Max content seen on Roku. So, naturally, it’s a good idea to cast it to one’s big screen via Chromecast.
But it doesn’t work under ios14. Not at all until Local Network is turned back on in manual settings— Apple reset it— but even then very glitchy and slow and “how do I do this?” Once Local Network is on, it just churns to connect. It will get there from the main screen (not the program) eventually, in my experience so far. But mainly, I’ve been casting from an old iPhone 6, which doesn’t have these new operating systems. Works fine.
So: Apple and HBO Max and Google, please pull up your socks and get this seamlessly working, as it was before iOS 14.
I can’t believe we are paying so much 1/5
By Maddy31998
Guys please get your app together. You are charging more than Netflix and I can’t even find go back to more episodes while from the video. There is no way to go to next episode while watching the current one. I want to say it’s new and it’s a new app but I won’t. You are HBO. You charging so much and there is no excuse. Just poach some Netflix developers.
Bring back hbo go 1/5
By stupid cant use my name
Possibly one of the worst apps ever. I have a very fast internet connection althoug ALTHOUGH each and Every time I try to watch using this app it stops many times and then won’t load at all. Why am I paying if it doesn’t work. Love the showtime app, it NEVER craps out like this one. Too bad because I really like the shows. Oh well, better I save my money. Also even after downloading content it still won’t play.
Can’t find your shows 1/5
By FashionistaGoddess
Euphoria is supposed to be available on the HBO Max app with a subscription. I have a subscription and it’s nowhere to be found. extremely disappointing. If I’m paying for the subscription I should be getting the shows I signed up for. Horrible service.
Great content, buuuuut... 3/5
By 123MyNickname321
I love the content on the streaming service, in fact I’ve been using HBO Max the most lately, but there’s just one problem. I’m pretty sure this isn’t a problem when using an Apple TV or accessing HBO Max using a tv app (on a tv), but when using the HBO Max app on an iPhone, the subtitles don’t work. I’ve restarted my phone and stuff, but the subtitles don’t work. I also wish it was easier to find content through a recommended section or something, rather than having to search through every genre.
Edit:
After iOS 14, auto-picture in picture was working fine at first, and still is except for HBO Max. Now HBO Max’s Picture in Picture doesn’t work automatically like other apps.
Thanks for #TheSnyderCut. 5/5
By Snyder_cut
Great start. Just wish shows and movies were in 4K.
Does not project from iPhone XR to HDTV via HDMI 1/5
By iPhone XR via HDMI
The app experience is overall fine on my iPhone. The problem is that when I connect my iPhone XR to my HDTV via my Apple Lighting/HDMI connecter I only hear the audio through the TV but there is no image. HBO Max technical support has been unsuccessful in resolving. This should be the same experience as Netflix, Apple TV and Amazon Prime Video which all work seamlessly through HDMI. Hoping the development teams at Time Warner
Media figure out the flaw and push an update as soon as possible.
HOT GARBAGE 1/5
By Troyz76
The app is HOT GARBAGE on the iPad.. It won’t play 90% of what I want to play. The FIRST EPISODE OF DEADWOOD WILL NOT PLAY AT ALL.. The app is HOT GARBAGE. HBO IS HOT GARBAGE.
HBO Max 1/5
By Jeanniemrc 21
Is it free I don’t see any info if you pay or free. Thanks
App is crap 2/5
By nogdnicknamesleft
I was enjoying HBO Max for a while and now the app won’t even open, it just hangs there. Really disappointed.
Why 1/5
By Billion eyelash
Wow- now I can't watch south park because Ya took it off of. Hulu now in just sad yo. This is a waste of time.
There is no options to watch it in any other lenguajes! 3/5
By hdhdhsbsbd
Hi I really like your app, but there is a big problem....you guys not have lenguaje varieties.
App is not working 1/5
By A.Vicioso
I’ve waited for a couple weeks and it continues to say that it cannot connect. It worked for one day for 20 minutes and now it’s back to not connecting with a service code.
App won’t open on phone 1/5
By ChrisSTuck
This app won’t open up on my phone. It gives me an error message.
Problem Downloading App 1/5
By Whitney123
It won’t let me download the app onto my phone!
