Content is good. App stinks 2/5
By Lilac_43
The app is very glitchy. Episodes buffer forever or just stop and never restart. There should be an option to not play next episode or stop after a few, like Netflix. If I fall asleep watching, it plays all night and I have to search for the whole series again and find the episode. There’s a lot of potential here, but after having not one, but two previous forays into the world of streaming apps, I honestly expected a LOT more from HBO as a PREMIUM service. Disappointing.
Glitchy App 2/5
By Crappenshere
We have tons of problems with the app when trying the stream it from the app to the tv. The app is not available on our lg smart tv for some reason and the app is not reliable
No sound 1/5
By Adfhvddrfvvcddddfcxssdc
Fix the sound on smart TVs. What a joke!
Please release a Roku app 2/5
By ash092736
I have to stream this to my TV from the iPhone app (through chromecast), and it constantly pauses and has loading issues. It would be nice if there were a way to reduce the streaming quality so I could simply watch the video I pay for. I anxiously await a way to watch via Roku - please release a Roku app.
Mal servicio 1/5
By Boxxyz
Esta muy muy muy mal en mi forma de ver yo actualmente vivo en USA y no puedo disfrutar nada en español por que no tengo ni la opción de poner subtítulos en español es un asco a ver pagado un mes y no poder disfrutar nada en español deberían arreglar eso
Can’t get on my tv 1/5
By wolfpak56
I have direct tv with full subscription to HBO and yet I can’t get this on my tv. Can only watch on iPad..ridiculous
Sad to go 1/5
By shakeekee
I’m sorry I really love your shows, I love the selections, there are so many! How ever I don’t like the app, I have it on my phone. I have only had the service for a month. The app constantly loads, and gives me an error code daily. I’ve had to delete and redownload the app least once a week. I’ll be watching a 30 minute tv show and it takes me an hour to get through a 30 minute show with all the loading and errors. It does the same thing on my laptop. So because of this I have canceled my subscription. I just can’t deal with the headache of it anymore.
Terrible app 1/5
By DTUBArker
Application only opens correctly about 50% of the time. Doesn’t remember where I’m at in most shows. Randomly resets or freezes and shuts down. Seriously HBO, what the hell are your app developers doing? The overall rating of the app has dropped from 3.5 stars to 2.9 in the 6 or so months I’ve been using and I couldn’t be less surprised. Just trash the whole app and start over.
Scam 1/5
By Changing services
Could never get the after work the app inconsistent with my hotspot was charged 1499 on my bank card on Tintin tried to talk to AT&T about it I was on the phone for almost 2 hours I just went ahead and paid my total bill and now I’m gonna change carriers
Unbelievably bad picture quality! 1/5
By lionlight
The very worst picture quality in the business. Completely inexcusable, especially since they charge top tier rates!
For instance, you can watch His Dark Materials in England 4K HDR on free TV.
Via this crap app, though (including the one on Apple TV), it says 1080p, but in reality, you can see giant blocks of pixels swirling around the screen in place of content... It’s literally worse than a good DVD, and nowhere near actual 1080p.
I have Gigabit internet. NOTHING else is like this.
Redditors concur. This is the bottom of the barrel. Almost as bad as free TV apps, and perhaps worse in some cases. Blech!!!
I looked to see if I could get HBO via Apple Channels, which is supposed to resolve the PQ issue, but HBO fleeced us again — and removed it from Apple.
HBO, do us a favor and stop bidding on quality shows. Let other streamers buy them. Just go out of business if you’re going to put quality at the bottom of your list. Nobody wants you. Go away.
Lack of zeros on stars 1/5
By 2+2=55
I would like to give a minus-5 stars. Worst app ever!
Can’t get into the app 1/5
By Mliss49
Joined HBO max last night and added money to my acct. This afternoon I tried to watch a movie but it would not take my Apple ID or my xfinity id. What’s up?
Samsung TV HBO Max app problems. 2/5
By hawaiiduffer
Tried binge watching Game of Thrones on HBO Max on my Samsung Smart TV but after a few episodes it freezes up and I can’t get the app to quit even by removing from my app list and reinstalling. It seems to work fine on my iPhone X and I can view it on my TV with Chrome cast but that’s not going to make it for a pay app.
Trash 1/5
By Blinker187766464636
Fix your app! It freezes every 10 seconds to make whatever you watch impossible or to annoyed to continue.
Terrible App 1/5
By wmarklejr
One of the worst apps I have ever used. I constantly have it say I am not connected to the internet but every other streaming service works great.
Now after an update it just keeps saying the email I use it not correct. But it won’t let me change it. Even if i uninstall and reinstall it, the app goes to the same screen and does nothing else. The worst streaming app out there. I got this for free through AT&T, but there is no chance I pay for it once this trial ends. Too bad because content is great when it works.
The app is stuck in a loop 1/5
By ANess1313
I logged on the first time I opened the app and enjoyed but ever since then I cannot get the app to work. I open the app and I get an error message that says “Can’t verify your subscription, The email or password is incorrect. Please try again.” O hit the Ok button and get stuck in a never ending loop. I have already tried deleting the app and re-downloading and I am still having the same problem. I never had a problem with HBO Go and this HBO Max has just been a huge disappointment.
Robbery 1/5
By njmolina.co
You guys are forcing people to buy 2 different subscriptions kicking HBO now users out of the app?
Cellular Data 3/5
By Traveon1541
My wifi is on, I’m trying to watch a show, and the cellular data warning keeps popping up, mean while my WiFi only streaming is on. Im getting irritated trying to watch my show.
Full Screen Please 4/5
By markbyrn
Lots of content but needs full screen capability for the new M1 Macbooks.
Basics need fixing 2/5
By whyharsha
Of the 4 different video streaming applications on my iPad, this is the only one that cannot play content for more than 2 minutes without giving up and somehow breaking the WiFi connection. Netflix, Prime et al work just fine in HD without any problem for hours at a stretch.
Terrible 1/5
By lilib47
Sorry HBO... I also love a lot of your shows and series. HBO Max is a waste of time. I’ve had this for over 2 years and have never been able to use the app. Even after going they numerous tech support inquiries. All I can do is continually attempt to log in to my account with U-verse. Such a shame. If I could give it negative stars I would.
Extremely poor picture quality 1/5
By Mac_User_01
It is remarkable that we are at the end of 2020 — the year of the pandemic in which home entertainment reigned supreme — yet, HBO’s premier digital streaming platform completely lacks support for both 4K HDR and Dolby Vision content. The lack of this mainstream feature is even more glaring when contrasted with Netflix, which began streaming 4K content six years ago in 2014.
Today (2020), every other streaming service that I pay for (i.e., Netflix, Disney+, AppleTV) supports 4K HDR. The persistent failure of HBO Max to support mainstream technologies such as 4K HDR and Dolby Vision strongly suggests a lack of viable engineering support for this app, and — more broadly — a complete lack of awareness regarding mainstream video technologies within the company.
In summary, the HBO Max app does a great disservice to some of the truly excellent content that it hosts by failing to support modern, mainstream video technologies. HBO owes it to its creators and its audience to do better.
Update 2/5
By blaze5222
Ever since the late November 2020 update, nearly every movie and show has trouble playing.
My subscription doesn’t work on my tv 1/5
By Pavonia819
I restored my subscription, and I can watch on my phone, but even though I’m signed into my account on both my phone and tv, when I try to play something on my tv it tells me I need to sign in on my phone. I’ve tried restarting my PS and I just updated all the software this morning.
Logged me out 3/5
By currently_hating_sims
Overall a great streaming service with many shows and movies, but poor setup. One of the odd things about it is how when you click on a show to continue watching or start watching you have to click the show and then the episode you want to see. Which could be good to make sure you get the right episode but extra clicking compared to Netflix or other streaming services.
I was happy to find out HBO MAX came free with AT&T and DIRECTV, but it comes with limitations on downloading and the amount of people that can watch at a time. Also I keep being logged out and when I try to log back in it's unable to verify my subscription, even though I'd been watching a few hours prior.
Otherwise I do like the shows and movies available on the app. I've found shows here that have been on no other streaming platforms.
Terrific content 5/5
By Alexander Brown
After reviewing multiple streaming apps, this one is by far the best
Fix the buffering 2/5
By MrRatburn
Half the time the app buffers the show every few minutes. I barely use it because it’s annoying. Almost a waste of a subscription.
Good content, terrible Apple TV and iPhone UX 1/5
By Salf.
As the title says the app doesn’t function. I’m constantly logged out of the app and forced to sign back in. That’s annoying enough be it’s made worse that I have this with my ATT wireless plan. So most of the time the app doesn’t even see me as a paying customer. So i just can’t sign in unless i wait for that 1 in 40 times when it takes it. Also the lack of Dolby atmos and vision is also dumb for the premium that you pay for the service.
Lags too much 2/5
By fix your stuf
Not only does it make every one of my devices run slower than the Stone Age...but the FF and RW options are an abomination, why would someone press back or forward to only go 1 second at a time? There’s no 10 second option, and when I press the previous option it either kicks me all the way out to the browsing section, or it’s restarts the movie, while the play bar at the bottom still shows half way through the movie, this is very annoying. The only reason I put 2 stars is because it’s HBO...
Total confusion 1/5
By T Von
I have an HBO subscription through AT&T and direct tv
When I try to add HBO max on tv all I get is a truly convoluted experience sign in put code in and I can’t watch this through direct TV and let me see watch on an iPhone or a 65” tv. Hmm I like the larger pic. Makes me want to start over for tv and phone provider
What’s the point? 1/5
By Mifton
I don’t want to watch on my phone, I want to watch on my TV. Doesn’t work on streaming devices and doesn’t cast.
Also tried subscribing through YouTubeTV, but all the exclusive content is on the app. Which again defeats the purpose of you can’t watch on a TV.
Not worth it until you can actually watch.
Cannot sign in across devices 3/5
By Dremmlin
I can watch on my ipad but cannot sign in on my Apple TV. Goo....
Terrible app 1/5
By Reignkings
Will not let you sign in with ATT Keeps giving you errors or not going to the login at all.
Constantly can’t play certain episodes. 4/5
By frenjinihduhbdbhubudh
That shouldn’t happen.
Again weak update!!!!Auto play!!! Why can’t you do what works?? 1/5
By KSK#
Update 11/25/20. Still trash. Won’t fully upload my list. Then crashes. Update - 11/12/20. You aren’t listening. This latest update is a fat ZERO!!!!!!! Feedback def falls on deaf ears. Horrible. ———-Old review.....Please add option of disabling auto play like EVERY streaming app. Awful!! I mean do you all care?? It’s easy.
Cannot sign in 1/5
By nicolbolas
Cannot sign in with my TV provider. :(
It just shows it’s 3 purple dots, for maybe 20 seconds, before asking me to select my TV provider again.
Slugtarra 3/5
By ojojojjoj
Can you please put slugtarra in HBO max
Make a deal with roku pleas 5/5
By godzillagojira201954
Hi hbo max developers I was wondering if u can make a deal with roku can u just wondering cuz I really want it
Trouble connecting 1/5
By whatsupwithyourapp
I’ve had this app since late August and for the past 2 months it won’t connect I’ve uninstalled this many times I have great internet connection. I pay for HBO & max yet I’ve not been able to watch it for 2 months. Stop the madness and fix this. What else can I do to try and fix this?
No UHD support 4/5
By EliOfNaz
No support for 4k
APP really is crap, just like others say 1/5
By nwpeach
I have been on the phone with Amazon for nearly 2 hours trying to get their help in signing with my Amazon Prime HBO (which I already pay for) credentials. I have HBO thru Amazon Prime. HBO Max comes free with HBO, but I cannot sign in to Max. I have shut down my tablet, changed my Amazon PW, and nothing works. I cannot sign into the HBO Max APP. After nearly 2 hours with Amazon, they now suggest I call HBO for assistance. This is ridiculous!!!! It’s not even worth it any more.
Impossible to Sign In 1/5
By Kekokola
I’ve downloaded the app several times and have gotten several verification emails and still haven’t been able to login. It’s not available on ROKU or Amazon Prime. No idea how to work this app! Deleting it.
Love the shows, hate the functions 3/5
By Sarduh12
Has great show selections
Howeveerrr... come on HBO.... why can’t we go to selected episodes from the continued watchlist?! This is a MUST HAVE function!!!
Also, why the heck is the app so freaken slow?
It’s frustrating trying to work with this app sometimes because of these issues
Doesn’t work for me 1/5
By mealsforeels
When I opened the app for the first time I get a prompt that says it can’t verify email and password. There is no option for me to manually enter my email and password.
I love the shows hate the app 3/5
By 😇😍😘belle
So I have been using HBO max for a about a year and on my Apple TV it has always worked and up until now the password hasn’t been working and we haven’t reset the password and I have used the password before and it has worked but now it won’t let me sign in or anything because it won’t let me watch anything on my tv and I’m getting really aggravated
HBO promised AT&T TV customer it would be free but NO 1/5
By Devshan22
Just before thanksgiving I’m trying to type the code off my Tv From AT&T TV because HBO MAX apparently said it was free and didn’t have it! I’ve got screenshots and everything. Come on guys!!
App is useless for watching on my Chromecast tv 1/5
By Jimmy C333
HBO max is an epic failure in my book. Hate it and have never been able to access on a tv which is how I like to watch my movies and shows. For some reason HBO doesn’t provide Xfinity an app for their box like so many any other services do so I’ve yet to watch HBO Max even though I have it through my HBO subscription. So finally I have a tv with chromecast and was excited to dive in and to my surprise and disappointment I can’t get this line app to cast to my tv. YouTube works. Netflix works. HBO max from a phone, iPad, and laptop all fail to cast. Diving deeper into this is see this is an issue being complained about with zero response from HBO. I’m getting ready to cancel my service altogether. I’ve subscribed for 30 plus years and am about done because of this stupidity.
Best way to watch movies on phone 5/5
By Abanob nashat
It’s really good and has so much movies it’s amazing I love it and the quality is amazing
Dave Chappelle deserves to be paid for his show. 1/5
By marthh0102
Pay Dave Chappelle what he deserves. He is an amazing comedian and humble human being.
