Don’t do the 1month free trial 1/5
Dumb app charges you right away there’s no such things a 1month free trial when it charges you $15.93 the next day. Also super slow movies outdated and app shuts down out of the blue
Takes forever to load a video and half the time it won't load at all on the mobile app and it also doesn't save your recently watched most of the time too
I signed up for the 1 month free trial but after looking at what to watch i realized i didn’t really want it so i canceled it the next day and was still charged for 14.99.... lies.
What a joke 1/5
HBO doesn’t appear to understand how technology works or what a good user experience is. I’ve spent over an hour trying to get hbo running on my PlayStation and iPhone. In the end I ended up having to use amazon via the fire stick instead of my ps4. The customer support rep was clueless
Now I can’t get it to work on my iPhone. I keep hitting an error page. You can’t even copy the error message. Google searches aren’t helping either
What a joke
Just don't pause your show 2/5
Pause your show to go to a next app and prepare to wait for a next 20 minutes before your show will start playing again. Close the app and open it again? Expect it to start from the beginning... And don't even try scrubbing your way back to where you last were on the timeline. Take some cues from Netflix, HBO. That's an app well done.
They make you wait 60 min after a couple writng password tries. Even when you call you can’t get rid of it... didn’t know I was dealing with Bank of America
Can’t connect to Xbox 2/5
I think this is the first review I’ve made. I’m about to cancel my subscription after only having it for 3 days because for all three days, I have yet been able to watch a show. I’ve been trying to connect it to my Xbox. I’ll start with the code. Then I’ll try to put in my username and password but it says it’s incorrect. I ask them to email me because i ‘forgot’ mine and get no email. I’ll try changing my password on the app and still no luck. Then I get ‘you’ve tried too many times, wait 60 minutes’. I’ll try later, no luck.. so I gave up. I use one email, I have limited variations of passwords I use, so I’m not sure why nothing worked.
Uodates are supposed to be an improvement 1/5
Since the update all the shows and movies are low res and need to buffer every five minutes. My internet provider recently upgraded the speed which has caused YouTube to play in wonderful high res with no intermittent buffering. So I’m as confident as I can be that the issue lies in the app and not my internet connection.
Update: tried watching Real Time this morning and it had to load every 30 seconds or so. This was getting annoying, so I tried it in chrome on my laptop, it’s playing at high res and has no loading time. I think this is how streaming should work.
$15 and useless...DON’T BUY! SAVE YOUR MONEY! 1/5
Just renewed my HBO now subscription to catch up on a few shows, the playback is so terrible it freezes and buffers every 30 seconds, it’s incredibly annoying and unwatchable. I am using a PS4 to stream. I just checked my internet speed and it is 20mbps, 15 above their bare minimum to stream. Hulu works great, Netflix works great, amazon prime works great, HBO does not. After doing some research regarding this problem it seems pretty consistent across the board, the only way people have solved it is connecting hbo through amazon prime and watching it on there instead. Unfortunately I used my work email for my hbo account so I can’t connect it to amazon unless I fork out another $15. Unfortunately that is over budget for a USELESS app at this point. I really would love a refund from HBO as their service is UNUSABLE, but it doesn’t look promising that that will happen. Unfortunately just have to cut my losses and cancel the subscription, $15 down the drain. I wish there was another option as HBO is the only place I can watch a few shows I want to, but their service is a joke. Step it up HBO, you’ve certainly stepped up the price.... final recommendation DO NOT PURCHASE HBO NOW!
HATE this app! 2/5
By itself it is frustrating enough but even worse with the chromecast! I have to close and reopen the app every single time i want to do anything! Pause, play, etc. most of the time it still doesn’t respond. and it is an entire ordeal just to try to find the next episode. You can do better HBO.
A decent app with an okay library, but navigation can be annoying... 3/5
HBO Now’s free month trial was what initially won me over; I wanted to see the Andre the Giant documentary, and HBO Now proved to be a godsend in achieving that goal, especially since I’m not a regular HBO subscriber. HBO has been knocking it out of the park with their original documentaries here lately. The Robin Williams documentary they have coming up is also on my radar, and will likely result in me continuing my subscription at least until that releases.
The overall library they provide is alright, in my opinion. Like I said, their recent documentary projects persuaded me to give this a try, and I’m not disappointed in taking the leap. Unfortunately, the rest of their library hasn’t been very interesting to me. I don’t mean that to say what they have is bad; I mean, they have shows like Game Of Thrones, after all. I just didn’t see a lot of things that would compel me to use the app regularly. I think what would really captivate me to stick around would be if they made George Carlin’s HBO specials available to stream...I’m honestly shocked they were absent. I loved watching them all when they were on Netflix. I hope they return somewhere.
My only other criticisms concern navigation. Getting HBO Now up and running on my PS4 was a bit tricky, what with having to sign up via the phone app and then jump through a hoop or two to get it running via the PS4 version of the app. Once you figure it out, it’s straightforward, but I wish the process was simpler. I also had to dig around to find how to turn off auto-renew; for me, it was buried in my iTunes / Apple ID settings. I wish you could handle that via the app or website itself.
Otherwise, HBO Now — as it currently is — is an enjoyable app. I’d still say Hulu and Netflix are better overall, but if you’re looking for HBO-exclusive content as someone without a normal HBO subscription, this is the app for you.
Great but needs a few changes 3/5
Can you make the background of the player black? I have an OLED screen to make the extra space disappear. Having a non-black background is a little annoying. Otherwise, nice work!
Freezing and stuttering Now 1/5
For $15 a month this service is atrocious. Freezing and stuttering on PC and on Chromecast via iPhone. Nothing wrong with WiFi. Netflix and other streaming services work great. Never HBO.
Seamless Integration 5/5
I have my HBO subscription through Hulu (and the Hulu app suuuucks) and after figuring out that I needed to use HBO Now not HBO Go I am very happy with this app. Syncs perfectly between my phone, tv/chrome cast and laptop without glitching, especially when compared to other streaming apps. Video quality is always good with minimal buffering and pauses. I love the interface. Easy to navigat with descriptions as well as extras like episode recaps and commentary.
Can’t purchase 1/5
I have downloaded the HBO NOW app and I am trying to purchase the free trial but it says no in app purchases what do I do now I’m so disappointed
This app runs very slow and needs more bug fixes. Shows and movies freeze up and will sometimes play without sound or just won’t play at all. Please fix the bugs.
Never works 1/5
By far the worst app I’ve ever used. It never works. There’s always an error. It’s so bad I cancelled it to pay for HBO through Comcast. And we all know how much everyone hates Comcast...
Awful App 1/5
Slow loading movies and shows, dreadfully slow trying to advance forward even 10 seconds. Saving favorites is incredibly difficult and non-intuitive and actually impossible. Can’t believe this app is used with a $15/mth service.
Charged me on a free trial 1/5
They scammed me. I wanted a free trial and clicked free trial but they ended up charging me $16. What’s the point in having a free trial option... IF IT’S NOT FREE????
I love it. Thanks ENTOUCH !🌹
You always kept a high standard. Sometimes I get a little frazzled but
What to when life comes at you real fast !
I have been with ENTOUCH for 8 Years. We had some ups and downs but that was related to ENTOUCH making great updates and now they have won my heart.
Again, thank you so very much for putting up with my temper tantrums.
Good job. Honest and most obliging staff.
Thanks to GREG, Lance. And everyone at Entouch.
Y A Z ZAMAN.
If I had other options I’d use them 2/5
Trying to watch a HBO show legally to support the people that make it, but this app that crashes all the time when taping on the screen to pull up the controls, or looses my place when i check a text message, is rather annoying. Please fix these bugs and I’ll resubscribe again.
Pls delete my subscription, I live in Africa and I seem to be getting charged for something that is unavailable to me, thanks
Needs more features like the other option or more to choose which and more other settings. 5/5
I think it will do good by you to do some more things to make do and more options settings or more choose or maybe new features.
Bugs fixed 4/5
Bugs got fixed works fine now
App login completely broken 4/5
Edit: Update the app if you can’t login. Amazing content. But -1 stars for not forcing updates and having old versions of the app break if not updated. A good app should force updates when breaking changes are made to the server apis.
By Marvin Baymax
The app keeps crashing every time I try to connect my chrome cast tv and it won’t work no matter what I do. Please fix
Horrible app. The website is also horrible. I paid $14.99. I’m “signed in.” But, I can’t watch videos. Every time I click play, it tells me to buy a subscription. If I hit, “start subscription,” it says I already have one. If I hit, “link subscription,” it crashes.
Perhaps someone from “help” will get back to me with a solution, it the whole point of paying for it not having to wait for it.
Spacebar means pause. 3/5
In every other streaming or editing software, spacebar means pause!! I’ll never not press it and it sends me to an error screen! HBO is supposed to be about innovation not regression! For crying in the mud!
Constant buffering 1/5
West World is constantly buffering. Only show it does this on. Netflix has no problems on the same device. I want my money back. Terrible
never works 1/5
the app never works. i'm on 300mb wifi and it still can't play videos. cancelling subscription and ill come back next year for GOT.
No auto play 2/5
I hate that I have to individually select each episode to watch. We live in an era of binge watching. Make auto play a thing so I can marathon things with maximum ease and laziness.
Worst streaming service 1/5
Not only does this have the worst interface, the worst customer service, and the most frustratingly stupid methods of signing up or cancelling, but it also just doesn’t work. I called for a refund for the month of May and the representative tried to trick me by telling me I wont get billed again, as if that was her not charging me for the month the service didn't work when actually i already paid and needed a refund
Great video quality, but the app has serious issues 2/5
I won’t be renewing my HBO now subscription next month & it’s not due to the content that’s available to me. It’s that it’s so difficult to access it. Every time you try to start the app on a different source (say Apple TV to your iPhone) not only does it not allow you to continue where you left off, it also asks you to verify your subscription to their services, every time. Are these issues deal breakers? At $15.99 a month, yes. While I admire the concept & ideals HBO is going for, I feel they missed the mark dramatically. The two stars I did give are solely based on the amount of HBO content that’s available to you.
Dunno why everyone is complaining 5/5
App works perfectly for my iphone/ipad/ps4 and im able to stream to my tv on all devices. 5 stars.
Too many advertisements! 2/5
Please stop showing advertisements of your content right when a user plays something! And especially before every TV show episode! Pretty annoying to watch the same stuff over and over!
This new update is terrible.. Can't believe I'm paying for this because the app keeps crashing and I can't watch a thing.. Worst streaming subscription I've ever had.. Just cancelled.. I'll stick to Amazon, Hulu n Netflix...
Amazon Prime Link Fails 1/5
i’ve tried multiple times to link this to my amazon subscription (i watch on my tv) yet it asks to create a profile, and then tells me my account already exists. I know it already exists!! Why are you forcing me to create a profile!!?
Very surprised to read all the bad reviews 5/5
By Don Evoua
I had it for 2 years and it worked excellent for me. On my iPhone, casting to my chrome-cast from my iPhone, on my xbox one app and the app on my Samsung tv.
My only small issue was that my second tv which is a Vizio doesn’t have an app for it.
Just cancelled my subscription because I now have cable and HBO is included. I hope the HBO GO app works as good as this one.
Was good 1/5
By Watch out1
Cancelled, pulling Luis CK's content is too far. He did something wrong. I didn't. Why do I have to suffer? Pull all the Weinstein movies you hypocrites. Thanks for nothing. See you for 7 weeks in 2019 and then never again. GOT is the last thing I will ever watch on HBO! Sac up you sorry reactionary losers.
Poor app 1/5
Downloaded the app and it has yet to even work! Keeps saying try again
Woefully bad 1/5
Just try to use this as a tv substitute.
HBO shoves their desire to make you subscribe to cable back into your face every time.
Don’t auto charge after free trial 1/5
Don’t auto charge me after my free trial is up. Just auto cancel the service. Let me decide if I want to pay to continue service if I choose. It’s a BS strategy to take everyone’s money. Not to mention when I try to cancel and click on forgot password. I get no response. Thanks for making it as inconvenient as possible.
Another scam and another reason to boycott hbo 1/5
By Inman legacies
Aside from paying my cable tv package extra for hbo and having Apple TV which enables me to use this already paid for app, all these negative reviews are right and look at the automated bogies replies from the developer. You put a review in after losing time and money and they ask all of you to provide more info. I like the movies and some shows but Bill Maher and others are too political and completely like hbo is a far left liberal agenda and I can watch political shows on actual news stations that provide more than one point of view. You are part of an uprising of Americans who like me don’t care about what political side you are on, we are sick of being scammed and ignored and you not taking responsibility for more garbage to try and make money off people who are innocently just trying to use an app that doesn’t do what you say or does so get rid of it and come back when you have grown out of screwing people over and profiting off people who try using this and follow your steps and don’t get the results you pay for. You own up to your crappy app and scheme to rip people off or you will
Continue to have more boycotts by others and they will boycott anything else affiliated with you so you are costing people you are in business with future money because you truly are a shady lying piece of trash. Fix it or you’ll be exposed more than you can imagine by the American people. Stop replying to people’s reviews acting like you are fixing these problems. All your con artist lies are shameful. I really hope you all experience unnecessary financial problems and get conned and scammed in your lives and I hope it has the same effects it has had on so many, a cast majority of users to destroy and ruin yalls own lives and your families since you are in the business of doing that to all of us hard working Americans. Folks there are other ways that are out there to get hbo and stop using for
Then m f v
The stupid buffering is horrible. It takes soooo long for the content to load up. And it’s just this app. All my other video apps like Hulu, Netflix, YouTube work perfect and load pretty instantly. This is horrible.....
Enough of the buffering!! 1/5
I have the best internet there is and I can’t ever get through a show without the constant freeze and buffer! I hate it! It’s not worth even $2 a month let alone what I’m paying.
Great content, awful app 1/5
I’ve never written an app review before, but after crashing for the fifth time before playing a show, I felt it warranted such a review. Never had I thought I would choose a different streaming service just because a service crashes so frequently! Scroll through the available content too quickly and the app crashes. Rewind and hit play and the app crashes. PAUSE AND THE APP CRASHES. I expected more for 15 bucks a month. Hell I expected more from HBO. This app is crap. Please, for the love of god, patch this abomination.
Always worked well for me 5/5
I’ve been using this app on and off for a few years now, mostly on pc and Apple TV (through two generations) and never had any of the problems I’ve been reading about in some of the reviews. I have experienced some issues with streaming error messages in the past, though, but they haven’t been too terrible. I’d say they’re worth it for the much higher quality of content.
Content great. App is a disaster. 1/5
HBO should invest more development into their app (like STARZ) for better functionality and to squash software bugs.
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This garbage application thinks I am not in the service area. I am. I've tried removing and re adding.