Disappointed. Rarely works. 1/5
Very disappointed.. was looking forward to watching several favorite shows on here, we spent 30 minutes trying to watch 8 Min of a show because it stopped to buffer so many times. Some days it just wouldn’t work all together. Some days it would only play audio. I hung in there for two months, continuing to pay $15 a month, and we’ve only made it through 4 episodes. Now, I’m done. Unbelievably frustrating.
I hate the spoiler commercials 1/5
By Juan Rod H
I’m paying HBO to get 2:30 minutes of spoilers for west world before watching Silicon Valley, or I can choose to start watching Silicon Valley in the middle of the episode. I am paying for this, there should be no mandatory spoiler full commercial before another show
Also the subtitles still crop when chromecasting. And no, customer support, I don’t have time to debug this with you, do your QA yourself, don’t ask your customers to do it for you
Absolute Horse S. H. I. T. 1/5
Will never purchase anything from HBO again! It refuses to let me login and says I need to renew my subscription yet AMAZON shows me paying for it for months now! I now have to call amazon and fight to get my money back. This is seriously bs and hbo now website is a joke.
buffering every 5 seconds. 1/5
By My nighaaaa
need to update the app! it keeps buffering every 5 seconds which is very annoying. netflix and any other app works perfectly fine but this stupid app keeps buffering. if this can’t be fixed i’m going to have to cancel my subscription.
Can’t login with HULU 4/5
Had a problem when I signed up with my HULU account. Customer service fixed my account, they said my email address ended in .con instead of .com, which is strange since initially signed up /sign in through HULU. Which automatically imported my login info. But anyway seems to be working now! Just in time for Westworld season 2?
No traduce al español 1/5
No traduce al español el idioma tampoco el subtitulado
Pretty good 3/5
It cast great to my tv and streams really well. But way to many previews, even between episodes of a series. It drives me nuts. Also the app isn’t nearly as user friendly as Netflix. The “resume watching” feature doesn’t work well and doesn’t always remember what episode I last watched. Hopefully they continue to improve it.
Can’t Watch ANYTHING 1/5
Trying to sign up for a free trial but it doesn’t let you watch anything. What the h*ll is the point of a free trial then?! 🤬😭😡
By Tracy Jurzygirl
THE WORST APP EVER!!!!!!! WHO EVER DEVELOPED THIS APP NEEDS TO SHUT IT DOWN ASAP!!!!! I BETTER NOT BE CHARGED FOR SOMETHING I HAVEN’T BEEN ABLE TO WATCH!!!!!!! 🤬
No Live TV! 😡 1/5
Where’s the live tv?! Can’t watch Last Week Tonight on Sundays, have to wait until Monday. This subscription it’s rather expensive, so I expect a live tv option!
Fix hbo app 1/5
By shanay C
I’ve had this app for two months. I play a movie and into the movie it stops to load and that’s every time with any movie that I watch. I chrome cast the app to my tv it does the same thing. I watch the hBO app from my PlayStation 4 and the same thing happens. This problem need to be fixed or I’m canceling my subscription with HBO
Grey letterboxing 2/5
The app works well enough, however the grey letterboxing and pillarboxing ruin it. It’s jarring to have a really dark scene surrounded by grey bars. It would look much better being black.
Can’t see whole movie 2/5
HBO edits the aspect ratio of the films it streams to fullscreen. They charge premium rates but omit 20% of the film.
By hbo is lame
Screw yall I and y’all automatic subscription. Made me pay 15 dollars and I don’t even use yo dumb app.
Great shows, awful app 3/5
The app always crashes... and sometimes isn’t responsive.
No me gusto para nada la aplicación ya que no puedes seleccionar el idioma en el que quieres ver tu programa favorito, no es posible que pagues una subscripción en otro lado y si te vas la posibilidad de poner tus programas en español, y esta que es la aplicación oficial de HBO no puedas hacerlo... es bastante decepcionante... ahh y sin mencionar que por ejemplo pones el programa en tu smartTV y ni siquiera lo puedes ver en alta definición como en Netflix por ejemplo que te da 4K en algunos programas...
Can’t login using Frontier account it times out and shows an error so I haven’t been able to use it.
Great content, decent streaming, no 4k 4/5
Updated 2018-04-10: HBO app and streaming quality is much better now. It is still not a Netflix, but much better than it was few month ago. Hopefully they will add 4k/7.1 option as it is still HD/stereo.
Content is great but streaming quality is bad. There is no 4k or surround sound (standard HD with stereo). Stream is unstable and often stops even on 100 MB connection. I tried reinstalling, restarting but nothing helps. Both Netflix and youtube work flawlessly on the same device/connection. The quality is not consistent across different platforms (e.g. iPhone app is somewhat usable, while ps4 is not).
Content is organized in random order. I only care about few shows and watch them regularly, but i still have to search to find them every single time i open the app.
Please show series that I watched before, newly added content and older content which might be interesting based on my streaming history (in that order!).
By Its Mrs. Crosby to you
I was highly disappointed with this app. I have an iPhone X and I could not get passed the “new subscription” page no matter what. Tried someone else’s email same problem. I wasn’t sure what it could be so I finally bought a whole new subscription - thinking it was a problem on my end. Nope! Still doesn’t work. I have not been able to see GOT. For a name as big as HBO to put out such a product that doesn’t work, I’m baffled.
Not user friendly 1/5
This app is horrible. Doesn’t let you start watching where you left off. Trailers of other shows before every episode can be really annoying sometimes.
Worst streaming app 1/5
It’s slow and clunky to use. Terrible.
Non-stop password request 1/5
I used to use this app a lot several months ago. I never seemed to have streaming problems like other people are reporting. In general, the app worked fine. In the past few months I've been watching other things on Hulu and Netflix. However, I recently came back to this app to find that the latest version has completely broken the password retaining feature. Every time I open the app it requires me to reenter the password. This was never the case before. Even worse, the small white modal password box fails even when given the correct password. To work around this, I have to go into settings and logout and then log back in before I can use the app. This is getting really annoying, especially for something that I'm paying for every month.
HBO APP 2/5
I am apprehensive about using this service due to the many negative complaints.
Therefore I have two thoughts on this:
ONE, when you advertise your app. as being free do not require holding our charge cards hostage during the free period, and having the burden of cancellation put on the consumer.
FREE means FREE, without obligations or conditions. Else wise remove the word FREE.
That would be UP FRONT AND HONEST.
TWO, as you all know a cellphone use to be just that, a portable phone ☎️ period.
Not so now days, they are actually micro computers. Making a phone call is now the least of a cellphone’s ability.
Technology progresses by leaps and bounds some times every 5 years. So looking at the many problems at times with applications, I wonder if most of us are keeping our phones up to date.
Or, are some of us holding on to that old phone expecting it to perform to today’s standard applications. Their is a reason why some phones are cheap and a reason why some phones are more expensive and it is not just about making as much money as possible; sometimes this cost directly reflects how effective a phone is in operation and processing.
And, may be I am wrong. But architecture, hardware, design, processing, software, and certainly customer support are a big part of these little miracles we hold in our hands. Quite a lot of things to go wrong.
I don't get the bad reviews 4/5
This isn't a 5 star app by any means. Its basic features with amazing content.
I was able to sign up and get the free trial instantly and immediately was able to log in on my Nvidia shield. 0 problems. I could even use both devices at once, watching on my iPhone and shield.
Some improvements needed is a subscribe function! I see it suggested constantly on this and hbo go. I want to subscribe to my shows I watch and have them all out into a list automatically. Then I have a central place to view all the newly aired, unmatched episodes.
We need a Playlist function too or favorites.
My 4 stars is heavily weighed on the great content and that the apps plays Mt videos. The loss of a star is because watchlist is unusable and because I haven't seen a new feature in years.
So much work needed on this app 1/5
- CC settings are not saved for the next video I watch like it is on Netflix. There's nothing in settings where I can make it default to leave CC on/off.
- While scrolling, if you accidentally touched a show it just starts the new show. On Netflix, you have to touch the play icon which is really good to have rather than accidentally start a different show
- There's no way to skip the credits and move on to next episode
- The seek bar is difficult as it's not judging where my finger is moving.. I have to move my finger a bit higher than the seek bar
- seek time is bad. Takes forever to load from a particular point. Netflix is much faster.
- Only good thing is that it syncs much better than Netflix with chromecast.
Hbo is junk
Worst Streaming App 1/5
This is the only video streaming app that I have ever seen that does not have a recently viewed playlist. When you begin a movie or tv show and exit the app, it does not save the time on the video so you have to manually fast forward to the point where you were. It also does not save what movie or show you are currently in the middle of so you have to manually find the movie or show every time you open the app. At first it wasn’t too bothersome, but after watching a full season (not even on to season 2 yet) on the app, it is really annoying. If they do not change the app so it is more user friendly, I will be cancelling the subscription because $15 a month is ridiculous when you have to deal with so many inconvenient problems. I hope they do something soon but I doubt it considering how low the app is rated so they clearly do not care about customer service.
Service marred by social engineering 2/5
It’s hard to enjoy the story and creativeness of HBO shows when there’s a social statement being made in every scene and by the specific actors and their roles. Seriously, I enjoy the stories and depth of the shows I’ve watched, but it’s distracting when I’m aware that my perceptions are trying to be influenced outside the purpose for the narrative’s message. This is what separates the good from the great. Stories laden with ideological subtleties meant to tweak the perceptions of viewers will never be great. Otherwise I’d love to stick around, keep my subscription.
Remember favorite shows and no back button 1/5
I am using the app mainly to watch vice news and it never is suggested as one of the shows to watch. Why? I always have to search for it.
And now I don’t even have a back button to go back to all of vice news while watching one episode. It used to be on the top left.
Pain in the butt to use. 1/5
Can’t even pause and replay when you need to visit the fridge for two minutes.. Freezes often, periodic static over HDMI adapter.. keeps prompting asking for my Apple ID..
This app is complete garbage. The fact that someone at HBO signed off on this offends me as a consumer. I even tried to register for a subscription and the app turned me away multiple times.
I just made the mistake of subscribing to this service. The application is horribly flawed this realization becomes painfully obvious after you go to YouTube TV’s streaming app. To compound my frustration, the app has denied me access as of lately and when I go to reset the password the reset email never arrives. Disappointed is an understatement. I have been a direct tv customer for years. They squandered a chance to be competitive in streaming.
Absolutely HORRIBLE!!!! 1/5
One star only because it doesn't allow zero stars. The app was fine until the so called "bug" fix in January 2018. Now it's riddled with problems.
1. The screen won't rotate. And no, portrait lock is not on. All other media rotates just fine.
2. It no longer recognizes my iTunes password and is prompting "free trial for a month" or "create a profile". Can't get past this, so I have no access.
3. I'm still PAYING iTunes for this app, uninterrupted.
To be clear THE ONLY REASON I have this app is for GAME OF THRONES. If and when I find a better way to watch GOT I will get rid of this annoying piece of garbage and of course STOP PAYING FOR THIS.
Great. Now I'm receiving daily messages that the HBO app support has responded to my review. Only they didn't. There's no response. Awesome. Meanwhile I've cancelled my subscription since I found another way to get GOT. HBO app... I bid you a duo! Deuces! I'm out!
Logged me out and now I cannot log back in 1/5
This whole TV code crap is absurd! I clicked Restore iTunes Purchase and I still cannot continue. This service is garbage.
It works... but it takes work to use 2/5
By Living Comfort Eagle
Why can’t HBO Now remember what shows I’m watching and make it easy to watch the next episode? Instead it keeps putting Sarah Jessica Parker at the top of my HBO Now home screen, and I have never and will probably never watch her shows.
Don’t get me started on how many taps it takes to get back to my re-watch of The Sopranos. Or actually, do. That’s a very fair way to measure how bad a UI is.
I also think it’s super dumb that you can add episodes but not shows to a watchlist. That’s not how tv works, you know?
Lastly — please match competing apps like Prime Video and Netflix, and allow me to download some episodes and movies to watch when I’m away from my nice, fast internet at home. Please?
Great quality and great service 5/5
I have used HBO Now for a few years with no problems until today. Became frustrated and while researching the issue I found a support number offering 24 hour a day help. I assumed it would just be a waste of time, but after less then 2 minutes being on hold a representative answered and walked me through all the troubleshooting steps to get back up and running.
As far as I am concerned, HBO Now is the gold standard in streaming when it comes to quality and support. Other services (CBS streaming chief among them) could learn a lot of lessons from how HBO has implemented their platform.
Fantastic Fantastic App, Except... 2/5
By Brad Hesse
The grey bars on the side of the video playback for the iPhone X are very distracting and terrible. It only appears on the iPhone X due to the aspect ratio. The bars really should be black.
It’s the only real problem I have with this otherwise fantastic app. I myself am an iOS developer and I’m quite impressed. But the bars have got to go!
PS: People, Apple ID’s are managed by Apple, not HBO. Please stop dinging HBO because you forgot your password.
The freezing 1/5
Can’t watch an episode without the show freezing every other second.
Stop forcing this awful app! 1/5
It’s bad enough that the service is too expensive for the horrible UI, but now we have to download the app just to change billing methods.
Meanwhile, Netflix gets better every week. I am close to dumping this service that I hardly ever use!
Sign in on Apple TV a nightmare 1/5
Really. 45 minutes to figure out how to sign in on Apple TV after already being subscribed through apple iTunes.
I have to register with HBO NOW despite having an active subscription for HBO NOW through apple iTunes already?
At least explain why I have to creat a separate user registration on HBO’s website after already being registered.
So confusing and unnecessary.
And this after I have already used HBO NOW many times.
When ever I resubscribe, why do I have to go through this craziness over and over again.
Apple sub broken.... again 1/5
By Dearth kid
Ever since the last update... no matter how many times I try get to see my subscription in iTunes it asks me every time to create a new account which I can’t because my email address is already in use... I can’t sign in from any of my devices. This is really shoddy QA on the development front.
so racist shame on you! 1/5
By resy salah
not allowing iraq just because you see your self better and it is you people think that they should help humanity and lying on TV, but here this is you!
By That Shawol
I have been watching Game of Thrones with this app and I haven’t had any issues. The login process was easy, the episodes are in very good quality and I really enjoy it!!
Live stream doesn’t work 1/5
By Average user
The crashes when trying to steam vice live. :-( hate it when paid media doesn’t work as expected.
Terrible App 1/5
Worst app I’ve ever had. How can a company make such a horrendous app?
The app is garbage, customer service is atrocious 1/5
HBO content is what it always has been, a small handful of shows per year that you will find fantastic and access to a small number of films per year that you cared to see but haven’t yet. This app gives you access to that content for a far better price than cable plus whatever.
The app itself is mind bogglingly terrible. Aside from frequent crashes and failures to load (I have uninstalled & reinstalled the app more than any other app, ever), there is no easy access to the content you want to watch (e.g. no adding an entire show to a watchlist), no rhyme or reason to any “Feature” menu, and any app update could produce any number of odd, unexplainable changes that will cost you A LOT of time to remedy.
Customer support is always there and always willing to spend the time with you to help fix whatever the latest HBO programing screw up is, which is great. But there is absolutely no care in the world for the time you have to waste to fix the product you have paid for and they have managed to screw up again.
Free trial trap 1/5
Be careful getting the free trial, you will be charged after one month via iTunes so you will have to cancel it through the iTunes settings and you will still be charged even if you delete the app
New Update is Terrilbe 1/5
New update is terrible, especially on the iPad. When u open and search for a title
the screen forces the portrait style instead of landscape until you click into the actual content. Netflix’s app is so much easier to use!!!
I want my money back; it’s trash 1/5
By heatherrr kate
This app is a rip-off; no joke they will charge you when you choose to end your subscription during the free trial. I was charged with $15.70 and i’m not happy with how the app works. I had got this app because it was an editors choice but it shouldn’t be; I was charged for the plan I chose when I had unsubscribed a long time ago. I had tried to get help from apple but they wouldn’t help me. Also I had trouble trying to login in to my account, my email and password was correct it had took me a couple of tries in order to get in. Movies and shows took a long time trying to load and the captions were always out of line. Another thing is that my movie would play back to an earlier scene of the movie. I have looked at the other reviews and saw that other people were not happy with the app.
Works ok - please learn from your competitors! 3/5
Generally the app works well in terms of streaming shows and movies. However, HBO needs to spend some time using the Netflix, Hulu, and Amazon Video apps to work on the flow of the app.
Navigation in this app is very difficult. I’m currently watching Ballers. It shouldn’t take more than one “click” to start the next episode of a show when one ends (that’s when the credits start, not when they end). When I finish an episode, and close the app, the next time I open the app I shouldn’t have to search for the show all over again, I should be able to pick up right where I left off. And no, I don’t want to continue watching from the end credits of the last episode I watched.
I feel like the app was developed with movies in mind, where you’re watching one at a time - but there needs to be some changes made to streamline the experience for someone binging on tv episodes.