HBO does not airplay to my Apple TV 1/5
We have been paying for and enjoying HBO Now for a year but after the last update we can no longer play HBO Now using airplay to our Apple TV. YouTube works but HBO Now does not.
Feels Incomplete 1/5
The app has a lot of issues that should have been worked out before launching. It had a really hard time connecting to my chrome cast, and would either connect and not play anything or it would start playing something then kick me back to a previous episode or the home screen. On top of not working well with other devices, I was very disappointed in the movie/show options. The only reason I might suffer through this app is to watch games of thrones.
Have to restart my iPad Pro to get this app to stream anything. Pausing the video results in the app claiming that I’m not connected to the internet. Pure garbage. On my Apple TV, the app just fails to play the video and requires a router reset. No other app makes me to this. Amazon prime video and Netflix are nearly flawless. What a joke.
Terrible...so secure even I can’t get in to my own account 1/5
I come home from work...the last thing I need to do is to spend time troubleshooting the endless technical and log in issues with HBO now. The website doesn’t work, the app doesn’t work, it continuously won’t let me log in. I’ve never, ever had a log in issue with Netflix but with HBO Now it’s pretty regular. Canceling...not worth the headache.
By problemchild 19642012
2 days ago it was going to give me 1 month free, then start the subscription that was on the 28th. So now I waited til today and it’s not giving me the month free? That certainly doesn’t make sense.plus why doesn't your sign sync with iPad and iPhone, cause apparently it does not. Please fix thanks also you said you change your movies every other weekend, this is the 14th and the same movies are still there not that kindve money.
What happened!?!? 3/5
I opened the app and it forced me to update. Can't log in since. What happened!?!?
I am able to log in now, but the menu can no longer switch to landscape view, hopefully this can be corrected soon.
Constantly disconnects from HBO 1/5
By 😊/😡bubble 8610
I try to watch HBO every couple weeks (I use Apple TV box), and every time I have to re-authenticate my device. Very inconvenient. I am cancelling.
Screen rotation 1/5
Since updating to the latest version we can no longer scroll through shows with our iPad in landscape view, the screen doesn't rotate when you rotate the device. It will once you start watching something but it's ridiculous to not be able to scroll through that way too. Terrible update.
Worst Update 1/5
Can't log in, can't get support. Worst app update. Unlinked to all my devices but I'm still getting charged.
Worst customer service ever 1/5
Update... been thru all of this before posting this review. Round and round with hbo customer service then an hr n half spent with google play for someone to tell me they do not see hbo now if I could please provide the correct email. Multiple times I went to my hbo now act and gave the email listed. Also checked with my paypal and the identifying email is one and the same ... google play suggested I tell my bank it is a false charge.
$15 for a month ...? Can’t cancel thru hbo now and having trouble canceling with google play. Yes I’m signed into the correct google act . They have no problem charging me but can’t cancel when I requested... very frustrating that I’ve paid for 2 months and haven’t used it even once. Yes I signed up for the free trial but wasn’t aware canceling would be such. Headache
Cant use subscription outside of App Store 1/5
I love HBO Go but I hate that I have to pay using the Apple App Store through iTunes. I already have a subscription and there is no way to log in with it.
Hey kids, do you like buffering? 1/5
By Juan bad man
Trying to watch shows and it suddenly just stops and buffers. I have no problems streaming with other apps but this one is making shows unwatchable.
Just got charged out of the blue 1/5
Yet I unsubscribed months ago. It still says I’m not subscribed. Garbage
No TV code support?!?!?! 1/5
Adding my choice to the chorus of disbelief that I I couldn't use the app to enter the access code (for my EXISTING account which suddenly not recognized) - instead I had to go to the HBO website via Safari. Abysmal.
New update crashes when I open it 1/5
What’s the point on updating something without the guarantee that it works in all devices? 15$ monthly for this?
No Significant Complaints 4/5
Running on iOS 11.0.3, iPad Mini2.
I’ve used this app now for more than two years, and I haven’t had any significant problems since week 1. While I wish there were more intelligent recommendations based on viewing habits, like Netflix, the app does what it’s supposed to. Good to excellent video load time and streaming quality over 50mbps broadband.
Also run the application on Apple TV and Android 7.0.
Not worth the money 1/5
This app should be called HBO Later.. you are unable to watch shows as they air. Will definitely not last past the free trial.
We have a problem 1/5
By Richard Roll
When b4 I would start a show they show “HBO NOW” and a good GONGGGG sound. No not sound after update. Ruins the experience of just getting fired up for HOBO.
Only Audio Available 70% of the Time 1/5
Getting sick of paying $15 a month for broken episodes!! Can't watch anything with out wifi!!
Nothing new at all!
Great content, app needs improvement (Chromecast!) 3/5
I use this app all the time, I love HBO. But every app update is a crapshoot. I almost exclusively watch using Chromecast, and I never know if it will work for me from one day to the next. I know it’s not a problem on my side because Hulu and Netflix work great. I’d really appreciate y’all prioritizing Chromecast improvements for an upcoming release.
This app needs more improvements 2/5
By Nurse Cj
We stream this app on our iPhones, iPads, and smart tv. Improvements have been made recently to update the app. The problem is streaming on our smart tv, the app crashes every time we log it on. When we first select the show to watch and it starts playing, the screen goes blank and the app crashes. It resets back to the original menu or it stays blank and we have to turn everything off and back on.
Worst User Interface! 1/5
This app is not only one of the most expensive streaming services out there, but it also has the worst User Interface. No way of deleting programs from Continue Watching even though the shows have been watched. No way to turn off Autoplay. Crashes constantly. No way to access a list of what shows you are actively watching, lots of swipes and clicks to move around. It’s a shame that the User Interface is not user friendly, it takes a lot out of the experience and subtracts from the quality of programming. Not worth the money...
Could use some changes 3/5
Good app with good/classic movies BUT need a setting to be able to “Log out of all devices”.
Stop trolling your customers, HBO 1/5
Stop it already. Return us to the horizontal menu. Ugh. I've stopped watching because the interface is so perversely crappy.
Need option to turn off autoplay 1/5
There's no question, HBO programming is great. But as far as this app is concerned, unless I can have the option to turn off auto play it's one star.
By Ditta Kyle
Omg! The new update doesnt allow to use the ipad horizontally! Are you serious??? Watching shows vertically isnt the best experince! So frustrating! FIX THIS PROBLEM!
UPDATE REVIEW. The shows stream horizontally, but not the menu.
It works... but it takes work to use 2/5
By Living Comfort Eagle
Why can’t HBO Now remember what shows I’m watching and make it easy to watch the next episode? Instead it keep putting Sarah Jessica Parker at the top of my HBO Now home screen, and I have never and will probably never watch her shows.
Don’t get me started on how many taps it takes to get back to my re-watch of The Sopranos.
I also think it’s super dumb that you can add episodes but not shows to a watchlist. That’s not how tv works, you know?
Forced Update That’s The Worst Update Ever 1/5
By Chitwn Luv
I don’t usually mess with updates but this update is so horrendous I had to say something. I’d give 0 stars if I could! This used to be one of my favorite apps. Not only did the update effect my devices but my app on the TV. It was a forced update which I desist and had to resign into my account on every device and the TV. Sign in on the TV was a pain.
The titles of major series don’t flow across the top of the screen so you could just quickly tap on the series you want. There is no flow like there was previously, everything is just stacked up and you have to click through the screens to find your favorites or see what’s new instead of being able to glance as they rolled across the screen. It laborious and I don’t see why HBO fixed something THAT DIDN'T NEED FIXING. Way to go HBO, NOT.
Lacks 4K HDR 2/5
Lacking the 4K and HDR quality available on other platforms like iTunes and Netflix for the same films. HBO needs to step up their game on the quality of their content.
Vertical navigation? 1/5
Whose genius idea was to have a movie streaming site with playback in landscape mode but you have to turn your device to portrait mode every time you switch shows?
Upgraded To newest version and... 1/5
By Underage accounts and guilds
HBO now requires entering HBO account credentials instead of Apple ID with previous versions. Gave me the reason I needed to cancel my subscription.
Does not rotate in iPad 2 1/5
Unbelievable. HBO must have spent all their money on GoT effects because they can't build an app worth spit.
Every time they update the app the login settings fail out and somehow they cannot figure out the whole loop it puts you into if you subscribe through Apple. It really looks bad on both Apple for not regulating how crappy their own subbed service works and HBO for doing a really sad job on managing this app for themselves. Support is no existent.
Good content, but a bit pricey 4/5
Works fine for me, haven’t had issues with the streaming. It’s a bit pricey though.
Needs an update for Chromecast functionality 1/5
There needs to be an auto play function for Chromecast on mobile (iOS). The app makes me go search for the series and episode after the end of each episode. It’s only a slight inconvenience but it would make the app so much better if there were auto play. I have no watch history and can’t add a full series to my watch list, only individual episodes or movies.
Vertical only mode makes an impossibly small screen 1/5
Forced update took away horizontal viewing. Which now means my mini iPad viewing screen is that much smaller. Really annoying. HBO, you need to support non-phone viewing.
Likely quitting HBO for this
No Access? 4/5
I subscribed to HBONOW recently and, up until now, I have had no complaints. Tonight, however, I tried to watch it via my Apple TV, as usual, and found it required me to sign in. I tried to restore my subscription with iTunes and I was directed to the HBONOW website to enter a code. But the web site was unavailable, resulting in a “server stopped responding” message. My internet connection is fine but I got that same server result on every computer and device on which I tried it. Also, I am able to access the programming on all of those devices without re-signing in- except Apple TV.
I see from many other reviews here that others have similar problems but that is no solace. I am paying for access and I should be able to expect it to be available.
I like everything else about HBO. If this is corrected I will add stars to my review. Come on, HBO, surely you can do better than this.
Edit: Two days later, I am responding to the developers quick and helpful response. The directions the developer gave me to correct the problem worked, although I stumbled onto the fix before they responded by trying everything I could. I believe their response is shown above. I would add that this worked on my computer, not my IOS devices, for some reason. Thanks to the developer for their attention to my problem.
One more thing, if this problem was caused by a recent update to the app, what was their no notification of the update and potential workarounds?
I hope my sign-in is now persistent and saves me from repeating the convoluted process described above.
Adding stars because the HBO is a great network, the app works fine, and the developers responded with a solution so quickly.
Auto Renew Won’t Cancel 1/5
Got billed for a new month even though I canceled in plenty of time. Ugh.
Just got it! 5/5
Had issues in the beginning however the app is working great now!
Constantly crashes 1/5
The app won’t connect to any of my devices (Chromecast or TVs) and when it does the app crashes on my phone instantly. Sometimes, it will just be black, empty screen. Contemplating cancelling my subscription because it’s not worth the aggravation.
The worst piece of garbage 1/5
By So very over it
Definitely the worst streaming service I've ever used, have had issues on multiple devices. Love paying $15 a month for shows that just keep loading... loading... loading, but never actually load. Netflix, hulu and other streaming sites all work fine so I doubt it's my internet connection. Finally cancelled after dealing with erractic streaming for a year plus, pirate bay here I come!
Buffering Nuisance 3/5
I was hesitant to download and try the app bc of all the negative reviews. There are definitely streaming issues... even on strong WiFi. Glad it’s a free trial. Not sure I’ll keep the app and subscription once it’s over because having a video freeze every 45 seconds is really annoying. If Netflix, Amazon, and basic cable have it figured out... HBO can certainly figure it out. Hopefully there’s another update to fix the issues soon.
If there was less than one star, I'd pick it. 1/5
Despite being incredibly slow, often non-responsive and all around god awful, this app caused both my phone and computer to crash multiple times, causing me to lose some of data on both devices as well. Every time I would try and contact HBO to figure out the problem, I would not be able to get in touch with them. Emails, customer support messages, phone calls- absolutely no response or help from their end. Not only is the app and technical service provided by HBO terrible, they have absolutely zero concern for their customers.
Highly DO NOT recommend this app.
EDIT: Boys and girls, I have an update. The app is still crashing whenever I try to use it on a laptop, forcing me to shut down and restart it. Since the developer responded to this post, I tried to use the link provided to me by the developer - SPOILER ALERT- it didn't work.
So, not only did HBO make an app that does not work like it is supposed to, they have created a system of reporting that essentially locks anyone who has an issue with their product out of getting that issue addressed. Not only is their streaming service piss poor, their customer support is as well.
Always a problem viewing titles on my xbox. 1/5
First days were okay, after that it just got worst. Always a error message about tittle currently not available...try again later.
What I’ve come to expect 1/5
By Prove Me Wrong
It’s 2018 and HBO’s app rates 2.5/5 stars - 1.6/5 on Xbox One. If you struggle with maths, it amounts to a maximum 50%, a failing grade according to every academic institution I’ve attended. Unfortunately I’ve come to expect shoddy performance from ‘top tier’ providers. I do not recall finishing a single film or episode without a disconnect notice or some other error message. To my lack of surprise many reviewers state similar, unchanging issues. I can only infer that HBO execs and customer satisfaction personal (if they exist) ignore customer comments while resting their heads on fluffy pillows embroidered with the word ‘proprietary.’ So I’ve decided to put my foot down and hope others follow suit. As of today, 2/28/18, I am deleting the HBO app from all of my devices and cancelling my subscription as soon as possible. I only subscribed for ‘Game of Thrones’ but let’s be honest, this last season sucked purulent donkey balls. A “building season” is just economic rape.
Worst. App. Ever. 1/5
They won't let me cancel. It's been months!!!
Does anyone know how to successfully cancel this wretched thing??
I'd like my money back TOO!
Great content, flaky streaming 3/5
Content is great but streaming quality is bad. There is no 4k or surround sound (standard HD with stereo). Stream is unstable and often stops even on 100 MB connection. I tried reinstalling, restarting but nothing helps. Both Netflix and youtube work flawlessly on the same device/connection. The quality is not consistent across different platforms (e.g. iPhone app is somewhat usable, while ps4 is not).
Content is organized in random order. I only care about few shows and watch them regularly, but i still have to search to find them every single time i open the app.
Please show series that I watched before, newly added content and older content which might be interesting based on my streaming history (in that order!).
Good app 4/5
Plays my HBO shows I love as expected.
But I would like my shows to start without trailers. I see every trailer online before I start streaming so it is totally redundant and pointless waste of time to see it in the app..
Impossible to cancel subscription 1/5
I’ve wanted to cancel 3 months ago, kept trying and would get fed up and forget about it. Good luck getting ahold of someone on the phone 😡
Where UX Goes to Die 1/5
Spent more time trying to set this up on my Apple TV than actually watching. Stop making users go to websites they have to manually type in.