THIS APP IS HORRIBLE! 1/5
By Regina Georg
OMG HBO, we are in the middle of a pandemic where our country is falling apart—we at least need to be able to depend on reliable streaming services! I subscribed to HBO NOW to get me through the pandemic and the service is so bad I think I’m going to have to cancel it. It constantly buffers where I have to start and restart the app so much I can hardly get through one episode of Westworld. How can your service be this a abysmal?!
Charges me before trial is anywhere near done 1/5
Very upset. I dont have money @ this time due to the virus. Now I will overdraw. Unreal.
So not do it 1/5
By class action lawsuit 1
Do not use HBO NOW horrible service and they have a bs no refund policy I personally was not able to use the service because of this horrible app tried to get a refund after a few days of the issue there trying to refuse me saying it’s their policy lol they are a joke I’m going to find a few more people with this issue and start a class action lawsuit
Worst video streaming I’ve found. 2/5
By Alaskan salty dog
I’m sorry HBO but your app compared to others out there (naming big red N) is so sub par. It freezes all the time, crashes, or has a blank screen when sound is still rolling. I have to start and restart multiple times to get a playback to work. Please fix your app. It’s not worth the money to me for a non working platform.
Chromecast no longer works on my Smart TV 1/5
I have been chromecasting shows from my iPhone to my Samsung Smart TV for weeks, and now I can’t. The chromecast button is still visible, but the show never loads in the TV as of 3 days ago. Tried troubleshooting. I have no trouble chromecasting anything from other apps to my TV - only HBONow is what doesn’t work. I will probably cancel my subscription because what’s the point?
Episodes are out of order. Was looking for newest the last week tonight episode and for some reason the episodes were out of order.
Constant buffering 1/5
As far as the content goes, it’s great! It’s hbo for Christ sakes. Which makes it all the more infuriating when it pauses to buffer every 5 minutes. It takes me an hour to watch a 20min episode of crashing. I can’t justify the price for the service.
Terrible app 1/5
A year ago I had this app and ended up cancelling my HBO service solely due to the lack of usability with the app. I recently renewed my subscription so I could watch Westworld and hoped the kinks would be worked out by now. The app has gotten worse and is completely unusable. I can’t get through a single episode without an error box popping up and crashing it. I then reboot the app to a loading screen that won’t load anything even after 20 minutes. This will happen multiple times through an episode, now occurring roughly every ten minutes or so.
I will be again cancelling my subscription for the same reasons.
Not bad.... but.... 3/5
Not bad at all, good movies, shows and more but the only issue was that it said 30 day trial and two days later i got charged 16.00 which I personally found it ridiculous that it happened.....
Horrible App 1/5
This is a horrible app... it’s impossible to scroll through the movies list as the refresh times are impossibly slow. How can any self-respecting developer, much less a rich company, publish such crap?!
Constantly having connection errors 2/5
By P tsai
Whenever my phone went into sleep mode, the app would have connection error messages show up. Closing and restarting the app cannot fix the problem. Only 20% of the time when I open the app it will work without the error.
Wasted $15 on an app and website that doesn't work 1/5
App won't play videos. Do not buy.
Add a download option for offline viewing. 1/5
By Galen A Light
Add a download option.
Bug fixes needed. 2/5
This subscription unfortunately crashes very frequently on my television. I thought it was my internet connection, but all of my other tv apps work perfectly and this one happens to stop my videos from streaming every 5 minutes. Please fix this! I don’t want to have to cancel because of this.
Worst Streaming App Ever 1/5
I haven’t even been able to access the app for three days due to “server errors”. I have been trying to watch the same movie for two days now because every twenty minutes into it I get a random Server Error that crashes the entire app and I can’t access for hours. I have redownloaded the app four times and tried all of their “steps” to correct it. Get your act together HBO, your service is far too expensive to be this cheap in quality.
Literal Trash 1/5
By Unhappy Geazy
Horrible performance. Constantly freezing and crashing. Everything takes forever to load. Save yourself some time and just subscribe to Hulu or Netflix if you want an app and service that actually works.
Bad quality 1/5
This app has been freezing for 2 days. No other streaming app does this. Today the sound stopped working!!!!! This app is too expensive to have such bad quality
GET RID OF THE GD COMMERCIALS! 1/5
On apple TV, the start of EVERY freakin’ episode of EVERY freakin’ show forces you to sit through a couple of commercials... FOR HBO shows! Hello, idiots at HBO marketing... I already signed up for your service, so... NO NEED TO KEEP HARD SELLING ME ON HBO!
I WANT HBO SPAIN 1/5
Still waiting for hbo ESPAÑA/SPAIN. I would like to be able to watch things from my phone on the go here.
Should be better 3/5
Hey HBO, your shows are awesome. But this app is terrible. Open the Netflix app and do what they do
Worst streaming service 1/5
Oh look another day I can’t watch anything because your app isn’t even loading. If I do manage to watch a show I repeatedly get a “failure to load” then I have to quit the app and restart-so much I’ve given up on watching shows. I watch Netflix and Apple + on my phone too and have NONE of these issues. Only HBO Now consistently crashes. I will not be renewing when my month is up. I’ve had it. I can not justify paying $15 a month for an unwatchable app they HBO doesn’t care to fix
No descriptions. 1/5
So when scrolling through the list of movies or shows to watch, there’s no way to see any details or synopsis of anything. You literally have to decide what to watch without knowing anything except the title of the film and the genre which is sometimes incorrect and doesn’t make any sense.
By hbo fix
OVERLY complicated and paring Anything is a pain to do I can’t get my Xbox one s to join it over all TERRIBLE and the only thing keeping it from being no stars is when it was on dish
By Ahmad rouhi
I am so happy that APPLE AND HBO both collabrated and gave us this streaming service with unlimited user capacity because now and my other 13 friends are watching the same show and we are having a blast and we are enjoying this together. I love you Hbo and Apple. I never write reviews but god bless you guys❤️
Terrible app 1/5
I thought I was getting something better than HBO go, but this basically the same app. Terrible connectivity it’s basically hit or miss. It will allow me to watch one episode then won’t play the next. Out of all streaming applications HBO is by far the worst. I will not continue after my week trial. Troubleshooting does absolutely nothing!
The app used to work great when I had signed up a few months ago! But I recently signed up again to catch up on west world and Apple TV asked me to sync up my accounts and now I can’t work the app . It keeps giving me an error message ! Fix it please! The subscription is pricey for me to have to deal with these issues!!
Artificial Lack of Intelligence 1/5
App frequently doesn’t work, like when searching for my show. Slow. Doesn’t support 4K nor hdr. Not worth the money
Is there an issue with videos loading? 3/5
By Micki 7399
I have loved this app from the beginning, and that it works seamlessly from my phone to tablet to TV, but for the past 3 days I’ve had difficulty getting videos to play. I’ll pull up one episode and it will work fine but never load the next. I’ve updated the app, uninstalled and reinstalled 4 times, turned off WiFi, turned on WiFi, nothing is helping and this issue is only on my iPhone - no other method is having this issue. Frustrating
On trial 1/5
By HBO Andr
Lucky I’m trying this app out , and so far really disappointing platform. Can’t stream nothing , tried many devices and getting code service errors in all of them. Seriously is anybody out there paying to have this app?
Canceling and deleting forever sooon!!!!
HBO no longer HBO 2/5
when HBO first came out it was a game changer the list of shows that it had well they’re history now even though you still do show some of them but then they were prime time and something phenomenal to watch
That’s HBO programming which is my biggest disappointment -with the app what I don’t understand is why you don’t have those little summaries like Netflix and Hulu have so you can see what the movie or show is about before you click it on just in general the content is poor the presentation is not inviting and you’re much more expensive than the rest to spend $15 a month for this again for me if it wasn’t for Westworld and honestly fewer & fewer others I would not have this
Open for all worlds countries 1/5
it is only work in USA ,you must open for all people in world, special in this time , everyone in his home for Corona C19,
Please try to do it , I was leaving in USA and I like HBO, but when I go back to Saudia Arabia I miss it , only we have here Netflix, this you time to make more money from here
app hang 1/5
it hangs every time I go to browse the title
Terrible design 1/5
Worst. Design. Ever.
Can only move forward 10s. Can’t skip titles. Can’t skip ads for their other shows. Ugh. I want to throw my phone when I try to go to the next episode of a series quickly. Does any one at HBO actually try using their app?!
I have this app just for my mom cuz she wants to watch westworld and game of thrones but she only speaks Spanish and they don’t let you click the option to change language. Canceling my subscription for sure
No sound 3/5
By Klassy Koko
Great movies although I thought venom was apart of the hbo movies, but I gave 3 stars because I couldn’t hear anything, no matter which movie I picked. That’s the only bad thing.
Inappropriate trailer before a kids movie 2/5
We normally love HBO Now, but we just put on Detective Pikachu for our elementary-aged daughter and there was an HBO trailer that included clips from the movie IT. She was horrified. PLEASE make sure the trailers preceding kids movies are kid-appropriate!!
Behind the times 2/5
By Lowry the fiber guy
The picture quality of the app on AppleTV 4K is very good. Not fond of the menus thought. My biggest problem with it is no support for Dolby ATMOS for the newer titles. Come on guys, everyone else supports it. They’re cheating us out of a great thing. I guess since I’m a cord cutter I just have to deal with it. Probably cancel it after WestWorld is over anyway.
Old content 1/5
You would think for $15 a month that the content would be new or at least new-ish but very little. UPDATE your shows/movies or lower the price. It’s ridiculous, we’re paying too much to watch OLD content.
Not renewing my subscription.
So glitchy 1/5
It has frozen up about 20 times in the last 24 hours.
Won’t play anything it’s garbage 1/5
Won’t load anything on the app and it’s not my internet because all my other streaming apps work fine. They need to fix this or I’m canceling my prescription.
Constant Freezes 2/5
I can not use the app multiple days in a row. To get it work I have to uninstall and reinstall at least once a week. But then it works fine until the next time it doesn’t.
The buffering 1/5
By Gert and Scout's Dad
App is absolutely horrible. Sometimes it will cast to TV. But most times it will not even give you the option to cast.
In time of need this app does not work keeps giving me the error message. Ugh. Why am I getting charged if I cant even use this app!!!!!
Still on trail. 2nd day 1/5
Okay yesterday. Today I keep getting content not available message no matter what I select. Useless.
Hard to cancel subscription 1/5
This app makes it hard to cancel a subscription. Probably on purpose
Scrolling is a bust 2/5
I don’t know if it’s actually having to load the movies or what but you can browse a max of 3 every 10 seconds
It’d be great content if I could get through an episode uninterrupted 1/5
Many times won’t even start playing anything, i try restarting internet app and phone without success, when I’m skipping through the title screen button appears out of nowhere asking if I want to watch the next episode, and I end up clicking it inadvertently. Why would you ask if I want to watch the next episode when I’m in the beginning of this episode?
Frequently crashes, poor UI. Why is it so hard for the time warner corporation to develop a simple app? And what does this even mean?
Cancellation Doesn’t Work 1/5
By Not A. Bird
The cancel my subscription button inside the app doesn’t work. Using a phone all references say to push this button which will take you to a site where you can toggle off auto-renew. Except the button is straight up inactive. I have strong suspicion they know this to make it hard or impossible to unsubscribe via phone. This experience will ensure I never use HBO again.
They also won’t let you sign in via web browser to take care of it from the site. Apple should ban this app if it is not remediated immediately.