Doesn’t open 1/5
I’d give it a zero if I could. I’m a Directv subscriber. This is supposed to be free with my subscription. It doesn’t even get to the page to sign in before giving me an error message. It’s been doing this for weeks.
DOESN’T WORK AT ALL ANYMORE!! 🤬🤬🤬🤬 1/5
By Kabuki face
For the past 24 hours, I get a “we’re having issues connecting to HBO Max right now. Please try again” followed by some 30 or so digit service code. I’ve updated my iOS and deleted the HBO app and reinstalled, but I still get the same message. This thing has been nothing but trouble since I installed it a week ago. So glad they got rid of HBO Go which was working great, only to offer this pile of garbage in its place. Thanks a ton 👍🏻
I love HBO Max but here’s the thing. 3/5
By Michael Marcantel
I think it has great stuff to watch, but I can’t get it on my roku stick. It doesn’t show up in the channel store. I love the app, just wish i could watch it on my own tv.
What happened 1/5
I have an HBO Now account. I use it on my Roku. Now my iPhone HBONow app has transmogrified into this purple thing, which I can’t sign into. Do I need to cancel HBO Now and sign up for an HBO max account? It appears to be the same price/month. Why would you make your customers go through this confusing rigmarole? Thank your lucky stars you still have peerless artists like David Simon making this worth all the trouble.
not user friendly and identity login is awful 1/5
I pay extra for HBO but tonight HBO Max doesn’t want to work because of some cryptic login error. Also, the usability is not good. WIth so much programming on the “HBO” app, they should make it easier to find what you are looking for.
AT&T ruins everything apparently. If HBO programming wasn’t so good I would NEVER give AT&T a dime of my money.
@AT&T, get GIGYA or SAP Customer Data Cloud....people can actually create and manage accounts with that software...
HBO GO! 1/5
I personally only paid for HBO for the HBO go app. Now that it’s unsupported and I’m forced to use the HBO Max app (iphone 11) I’m probably going to un-subscribe from HBO. This app is so much worse in the just about every way. Why fix what isn’t broken, and even worse, why not just keep HBO Go online?
Good in concept, bad in execution 1/5
I like the app because it gives the option to download for offline viewing. It also has Close Enough (which I’ve waited years to watch)
That’s pretty much where all of the good ends. For some reason I can’t pull up my downloads unless I have service. Even then, if I’m watching something I have downloaded and I lose service again, the message saying I’ve lost connections comes up on the screen.
I believe that some bug fixes, and this app will be golden
By Kala nguyen 10129
Miserable experience 1/5
By RBG 24
Got app up and running on iPhone, iPad , computer, but not TV.
Even changed my WiFi password and tried to log on thru Xfinity Which has caused me untold misery.
I don’t think this is ready. It should be a seamless process.
What a pain in the ass!
Good idea but.... 2/5
I will not let me sign on with my cox account currently it makes me change my password every couple of weeks I did not have to do that with hbo go just frustrated have not been able to use in a couple of days . Keep getting error oops something went wrong.
Worthless with iPad 5/5
F rating. Dosnt work with iPad. Customer support tedious and can’t resolve problem
Ok support got back to me and I am good to go. Thank you
Getting error 2/5
Two days and keep getting error can’t connect service code h .... try later. How much later than 2 days? Removed and reloaded app. Same error.
Worst Service Ever! 1/5
Such a worthless company. Avoid it at all cost. DONT but it. I have AT&T Wireless & AT&T TV Now and since I pay for both am supposed to have HBO Max and it doesn’t work. They act like they don’t even care. They are not the only provider. Am going to cancel and get a better company.
Would not recommend 1/5
By J man the plan
Horrible app design. That combined with a service that is lacking even the most basic designs for ease of use makes this a hard no for me. AT&T really dropped the ball on this one, but I mean.... not surprised
App authentication is crap 1/5
Don’t know why HBO would migrate is steaming service to a new app without migrating the service to all platforms and removing HBO now. Loving in with a service provider is constantly down and can’t watch on fire stick due to slow roll out. Very bad execution HBO
Can’t connect 4/5
By A Mysterious Fantasy
So every time I opened HBO max, it says, “Can’t connect”. Please squash this bug.
This app doesn’t function correctly 1/5
I use all the steps correctly when I have a directv account. It recognizes my account and then asks if I would like to use it. I state yes and then I get an error. It says Can’t Connect then there is a service code starting with H-d79...
Besides the fact that I had to search to figure out I have an account since the original app was bumped off ROKU I think the only purpose of all this must be to get additional double subscriptions from confused customers.
By Howman 663
HBO MAXis included in my direct tv subscription because I set up auto -pay .
IT ALWAYS SAYS CANT CONNECT TRY LATER!!!!!!!!!!!!!!!!!
Later never comes!! Can’t connect.
Horrible audio. Clunky when switching between accounts. Show history tracking is way off.
Download disappears 2/5
What is the problem here? I have to download movies when the traffic on our hotspot is slower, since ATT does not provide rural customers any option but a cellular hotspot. The problem is that when I download a movie to watch later, later the movie starts download all over again. This is insane why does it always do this. It is impossible to watch it as it streams since the cell service is so bad. Please fix this.
Crappy App 1/5
By PBS is Better
One of the worst apps from a major company I have come across. Bring back HBO on the Go
Horrible app doesn’t work 1/5
If I could give this app 0 stars I would. It simply doesn’t work.
I can’t even log in and haven’t been able to log in for at least 2 days, log in server error messages. What’s the point in paying all this money for content that can’t be viewed or accessed?
Good job HBO.
Not only is HBO Max unavailable on Roku and DirectTv, but the app doesn’t work on an iPad either.
Doesn’t work 1/5
By NOTICE FAMILY
Cannot sign in. The app is completely useless if you can’t sign in, and apparently there’s an “error” that HBO can’t fix.
Still needs some work 4/5
Please put in a way to cast it to a smarta$$ tv, please, or get an app we can download on these kinds of tvs, please. Thank you.
Should be great but nope 1/5
You guys are charging more than any other streaming service, yet I keep getting the “we’re having trouble” notification, therefore I can’t sign in. Those two things don’t go together. Get your s*#t together, or lower your price to free, because that’s what your worth at this point. $15 to watch, what a waste!
HBO Streaming Devices? 2/5
By andjfjr dhdh
I can’t seem to download HBO Max on my smart TV or firestick?
Can not connect to service provider 1/5
Issues an error and unable to stream from my I phone
Download function is terrible 2/5
Why have ability to download a movie if you have to have an Internet connection to watch it. That makes no sense nevertheless it will not load unless you have an Internet connection. Low quality app not what I expected when they killed off HBOGo.
Can’t Log in 1/5
I downloaded HBO Max a couple of days ago and it let me sign in through my tv provider without any issue. The next day I went on the app and saw it logged me out so I proceeded to try to log in with my tv provider. Every time I press the log in button it gives me a “connection failed” message. Other people at my house can log in through the provider with no problem. I’ve deleted and re-downloaded the app a handful of times and it still does not work. I don’t know what to do.
Non functional on AppleTV 2/5
It sure would be nice if I could sign in on my AppleTV. I can sign in on my SONY tv, my ipads, my iPhone, and online, but that login info refuses to work on the AppleTV. Thanks HBO.
Good Shows but, Bad App 1/5
HBO Max has great shows and everything but your app is really bad. To sign in with my tv provider is a long and exhausting mission. I still can’t sign in with it. Every time I try to sign in it says “Oops, something went wrong!”. I’ve had to delete the app and everything more than once. I’d appreciate if you guys would fix this issue.
Not good 1/5
This app on ps4 is absolutely atrocious. Takes forever to load episodes of anything. Freezes every time I exit out of a show. Absolute garbage. Maybe get in touch with hulu to see how a streaming app is supposed to work
Quit arguing with platforms and let us stream 1/5
Taking this app off other streaming platforms like Roku and Amazon is ridiculous. Thanks for making it even harder to watch stuff I pay for.
Surround sound does not work 1/5
Come on Warner, it’s bad enough you don’t offer Dolby vision or Atmos, but to not have 5.1 working?? This is a known issue per the subreddit. It’s not my ATV4K as every other service is working with 5.1 and Atmos. It’s your shoddy application. I won’t be moving forward past the trial.
Not allowing me to log in 2/5
Right now it’s not allowing me to log in using my TV provider. Is this a glitch or a major problem. Whatever it is, it needs fixed immediately.
I love the wide range of content 2/5
I love the wide range of content but u have a roku tv and a fire stick and I can not find this app at all on neither roku nor fire stick. The only option I have is to use the HDMI chord to plug into my tv from my laptop. I just want to know when can we expect to see this app on all online media players?
Love the app, but... 4/5
By Shaun KOS
Ever since HBO Max dropped, I have been obsessed. It’s the only thing I watch like everyday.
We could use a “Skip Intro” button of sorts for those big binge sessions.
I HAVEN’T BEEN ABLE TO SIGN IN FOR THE PAST TWO DAYS AND I HAVE DONE EVERYTHING! I NEED HELP!
Great when it works 2/5
By Lg Tone
It works 50% of the time. The rest of the time is littered with error codes when trying to sign in. It’s honestly getting annoying. There were none of these issues with hbo go
Not really worth it yet 2/5
Not a lot of original content. Has issues with resuming a show or movie where you left off. I don’t feel it’s worth it yet
Doesn’t work half the time 2/5
I’ve only had the app for a few days and it’s constantly having issues. I can’t stay signed in and when I try to it says it’s having connectivity issues. Worst streaming app I’ve used so far
By TJ Floyd
It doesn’t work at all! Keeps saying cannot connect and gives me a error message! When initially downloaded the app it said to hit tv provider listing cause I have an account with the AT&T Now that turned into the AT&T tv app on my phone and Roku and it bumped me and an AT&T agent said that customers like me were moved over to HBoMax because I have an unlimited data plan which gives me free HBO for life or at least as long as I pay and keep the unlimited data plan with AT&at! I could be wrong but as soon as I put in my existing ID and password like the agent had assisted and told me to do that it should work but went immediately to that error and everytike
I open the app and try use it it keeps giving me the same error message I’ve followed all the correct steps to fix the problem that was given to me and it still didn’t work! My guess it that I’m under the assumption that AT&T just isn’t going to honor the free HBO for life deal with its unlimited data plan users or at least make Unlimited data plan customers jump through hoolahoops to get signed in or have a functioning app I’m not surprised if that’s the story could be wrong probably not likely.
So if I’m going to have to pay for HBO from someone else which most other providers charge at least $14.99 a month I’m going to have to re-evaluate mysels as a customer to keep AT&T as my cellular provider I’m really sick how they treat there customers very unprofessional to treat
a customer like me especially for how many years I’ve been a customer!! Very disappointing and typical of this company!!
No Roku app? 2/5
Until a Roku app finally comes along, I find the HBO Max app pretty pointless. I don't watch shows and movies on my phone--talk about neck and eye strain! If an app for Roku isn't forthcoming, I'm canceling my subscription. I get enough quality shows through Netflix. Get with the program folks! Nobody got time for this.
Great Shows Awful App 2/5
By Just another joe shoe
I had previously used HBO Max on my smart TV and had few issues. The interface is ugly and clunky but I had no issues.
The app has the same ugly and clunky interface but with a slew of issues. It takes 2x the bandwidth to stream a show as Netflix does. When Steaming from 4G I often have to give up on HBO and switch to Netflix. HBO does a bad job packaging the data.
Additionally, downloading shows for later does not work. They often remove themselves from your library once downloaded or reset to 0% once they are fully downloaded. I spend a great deal of time away from internet so I like being able to download my shows for later. It’s not possible with HBO MAX. I have only ever been able to successfully download 1 episode of 1 show in the last month.
The selection of shows is great and that is the only reason for 2 stars.
The app is awful execution and is by far the worst of any streaming service.
Complete garbage 1/5
They love to tell you hbo max is included with your unlimited plan and then make it IMPOSSIBLE to sign in. AT&T ruins everything it touches.
By Grappa ucla
Seems pretty buggy currently, sometimes it auto signs me out. This time it signed me out and when I was trying to sign in it says the app is having issues at this time I go to hit restore purchase and it somehow miraculously signed me in (without being prompted to enter credentials).Now I’m trying to download a couple of movies for my plane ride and I’ll click the download button it will flash and showed queued then immediately show the option to download again thus repeating the process. I’ve deleted the app and re-installed to see if that helped nothing does.
Won’t even let me sign in to my account 1/5
By diwf3 f8re
Won’t even let me sign in to my account
Needs Work 2/5
The app is feasible however, every 20 mins or so while streaming a movie, a message keeps populating about using cellular data, possible charges and blah blah blah...it’s really annoying and I get the message already.
Don’t waste your time 1/5
By Valerie Florioma
Literally. This may be the streaming app with the absolute worst functionality possible. Be prepared to waste tons of time trying to navigate something as simple as signing on via your TV provider. Imagine paying $16 a month for an app that is continually saying “connectivity issues”, and that’s about what it’s like to have HBO Max.
Behind the Times 2/5
The content is good. This app however new is underdeveloped. Just setting the app up to work under my previous profile in hbo go was a nightmare in which I had to enlist the use of my iPad in order to enter the code. I could not leave the app to see the emailed code to be able to be able to enter it BBC the app would make me start over. If you leave the app for a few minutes your download not only stops but it ceases to exist forcing you to start over. Also the interface is severely lacking.