Cannot unsubscribe 1/5
To unsubscribe the app directs me to my subscriptions under settings and shows that I only subscribe to Apple Music. There needs to be an accessible and user friendly way to unsubscribe from services. It feels like fraud.
AVOID — not updated with basic feature support 1/5
In contrast to every single other streaming app (e.g., Hulu, Netflix, Prime Video, Apple TV+, Disney+) that I have installed on my iOS devices, the HBO app still has not been updated to support basic features such as 4K, HDR, and Dolby Atmos.
For a company that purports themselves as a leader in home entertainment, this marked lack of support for these table-stakes features is extremely disappointing.
Can’t log on for over a month. Have tried password reset multiple times and it says sending me an email to reset, which never comes. Keeps charging me. Frustrating. Just had another charge come out of my account and can’t frick8n use it and there’s no one available to help. Awful.
Crappy app 1/5
By Ty Igna
Too many adds. Can’t download shows. Crashes or unable to load too much. Good content but I’m canceling after a month because the app is terrible.
Never loads, but good content 2/5
About to unsubscribe to our subscription. A lot of great things we’d love to watch. Except we can never get them to play. Just sits at the loading screen. Very frustrating. It’s also not the Internet as Netflix and Amazon Prime work perfectly.
Idioma español 1/5
Por que no todo esta en ESPAÑOL
Nagging issues 2/5
I’ve had little nagging issues with the app from the start. First one not super bad but annoying none the less. For several weeks the streaming bar at the bottom wouldn’t leave the screen. The other issue I’ve recently been having is more aggravating though. The last few weeks I’ve been unable to stream a new episode live. I have to wait 24 hours to have access to it. The only help you get from tech support is a yawning bored rep who just tells you to update your app, and or try on other devices. After explaining that was the first thing I did before calling he recommended the same thing again. When I asked if I could be transferred to another department that may be better able to help he said “they’ll say the same thing.” When the Watchmen season wraps up I’m cancelling the app. I cut the ties to cable a long time ago but seems like if you’re an app only person you’re a second rate customer
Where is download ! 1/5
Only streaming service which still doesn’t allow up app download.
Learn from Netflix and Prime.
One of the worst streaming services out 2/5
My internet is really good. I’ve never had issues gaming or running Netflix, Prime or Starz. I’m lucky if I get through one show or movie without it timing out. It’s this app, not the internet.
Hard to navigate 2/5
Curated lists are not very good. I'll notice a movie I love/have wanted to watch playing on HBO cable and not even realize it was available based on this app experience.
Good app, Not so good features 4/5
By Just Stop It_11
I have used the app for a while and stream from my iPhone. With my 7 Plus, I had not problem with turning on closed captioning and seeing the subtitles. Now, with my iPhone 11, CC is turned on, but no subtitles show! What gives??!!
This is for Apple TV devise: I’m watching a show, it skips 10 minutes ahead on its own without sound, I stop playback, star and receive error message. I have to close app to resume playback. This just keeps happening over and over and over and over ever 10 - 15 minutes of the show or movie.
No vocal search? 1/5
By Jaason Wright
It’s outrageous there is no voice command in search. Typing each letter? What year is this and how much a month am I paying? Thinking of stopping subscription on this alone. What a joke.
The scrubber on this was horrible before. Now you can’t even see the numbers go up and down. Useless for my chromecast like this. Nice job.
Want to try but 1/5
By Danu Setia
Not available in my country, so bad😭
How is HBO still around? 1/5
They’ve had a few good shows... and barely any left. The streaming service is an absolute nightmare. The end is near... and this app is an inconsistent piece of trash. Sorry guys... this isn’t worth the trouble. Don’t download.
CST Tax inserted into my bill with no Headsup! 5/5
App works great so good job developers!
(To whom ever makes these decisions)
Just would have liked an official email in regards to the CST tax for state and local added onto my monthly bill.
Bill was $14.99 now it’s $16.62 a month....
I suppose if you had your monthly bill for anything go up by any amount your finance department would just write a check no questions asked?!?
I’ll be sending an invoice for being a taxed un-informed customer each month in perpetuity.
Thank you for reading.
“Not upset nor disgruntled”
Good but missing a few things 2/5
By Patricia Lawrence
Great selection however the user experience is missing basic features such as the ability to save titles to a personal list, recommendations, and the ability to read a summary before playing the movie. These things really help, stuff like being able to skip intro and more skip time would be nice but not necessary.
CC Billing warning! 1/5
By BB Mob
Do not directly provide them with any CC information for auto-billing. Their billing practices are opaque and consumer unfriendly with no electronic receipts or notifications of recurring CC charges.
Recommend using the Apple Store subscription model to avoid being hit with surprise charges and benefit from transparent billing practices.
Like the app but it only has English subtitles:/
Good until update 3/5
You can’t do searches anymore... at least if they changed it, I haven’t seen it yet.
Endless sign in requests 1/5
By drtij dzienz
Ever since I subscribed to HBO Now, I’ve really enjoyed the Quality of programming. I canceled my Netflix because HBO has higher quality shows. The HBO now app is insufferable because it incessantly makes my phone give push notifications to re-enter my Apple ID login information. When the app is background it is very annoying when the app is on they go crazy! Bad user experience here.
I’ve tried to watch 3 different shows and the same thing keeps happening. Video jumps back about 10 seconds but the audio continues putting it out of sync.
When I exit out, I can’t resume where I left off.
Doesn’t work with amazon prime, go doesn’t either, wish they support to find out what was going on
App hangs when first opened 2/5
When first opened and on cellular (LTE signal) on an iPhone, the app hangs on the 3 blue dots “loading” image. This is with a fast and strong signal on iPhone 11 Pro and iOS 13.2.2. It never stops to get to video to watch. Force quitting app doesn’t help. To fix, I've had to turn the phone off and on. App works normally with WiFi.
I don’t know what all the bad reviews are about. 5/5
I was hesitant to subscribe because of all the negative reviews, but to be honest I have had 0 problems on my IPad 2.
I would like to see a skip intro feature and be able to download episodes. But other than that I’ve enjoyed watching game of thrones flawlessly.
Great channel, absolutely HORRIBLE GUI 2/5
I love the shows and movies in HBO, but the current GUI setup for the AppleTV is just awful... the movie titles are small font white letters against the movie images, lots of which are white or light... which makes about a third or more of the movie titles absolutely impossible to read. Is it too difficult to add a black bar behind the title, or have the titles below the images? Did nobody, and I mean NOBODY at HBO look at this before signing off on the app?!
Good content Poor App 1/5
App is hard to use, confusing, and buggy
Original content is great. The user interface is surprisingly bad. I open the app once in a while to watch something good. I don’t care what’s upcoming. Don’t want commercials. Clean it up. Buy an algorithm.
Terrible Connectivity and design 1/5
Of all the streaming apps I find HBO’s to be the most inferior. To the point of infuriation actually. It’s pretty clear that they have never tested this with intermittent connectivity on a commute or while traveling otherwise they would have discovered what Netflix and Amazon did a long time ago: optimize video delivery and PLEASE allow in app video downloads. Even while streaming from cellular HBO stops while Netflix. Amazon, and Hulu have no problems. Also this app loses video placement pretty easily if connectivity is lost (for example going into a tunnel for 5 minutes). The beginning commercials are also not optimized for commuters (no skip!?) This is not a hard problem to figure out. I guess the team behind this is just inferior. It’s almost 2020 not 2010... get your act together. Listen to your customers and make it easier for them to consume your product. My inability to watch this app consistently while traveling/commuting means this will be the first one I cancel.
Can’t stream. 1/5
I’ve barely been able to try out the app because I can’t watch anything on it. All it does is buffer. The video never even starts. I’ll be sitting there waiting for 10 minutes. Nothing happens except for the stupid buffering dots. I thought it was because of my poor internet, but when I get on Netflix the video starts right away. So the problem must be with the app. Not happy.
won’t let me cancel my subscription no matter what i try its at stealing my money it won’t let me cancel
Skip intro 4/5
Please get on board with the skip intro feature!
Billed me twice everytime 1/5
By hbo i hate you
No star, billed twice every month and they just cancelled my subscription and told me to go to my financial institution to dispute charges. Thats why people stream for free because of this crap.
Unskippable ads in a paid service 1/5
Nope. Hard pass. Cancelled subscription after five minutes. You seriously think you can be remotely competitive with other streaming services when you inject unskippable ads into paid content? For real?
HBO? I won’t pay for it. 1/5
I’m tired of media playing racial agenda crap. Designed to induce guilt to or hate towards Specific people. Watchmen perfect example, History channel is also completely warping already sad historical events. Knowing less than 1% will actually research true scenario.
Every race religion sex political idealism has been persecuted in last 500 yrs, most w/in last 150. Get over it already. This crap sets us back by creating social/cultural boundaries.
From good to horrible 1/5
This app has been okay up until about a week ago when it started saying my subscription cannot be verified most of the time when I try to open it. iTunes says my subscription is valid and all paid. It has worked for a total of 1 day in the last 7.
Very disappointing. Maybe HBO is just trying to push us to Apple tv+?
Only works in usa. 1/5
I wonder why only works in the states.
Hope u fix it soon cause from the reviews i read its not that much of an app.
I am a netflix user by the way but need to try ur app.
Good job Apple! 5/5
By Howie Digital
Everything is good, everything. Keep up the quality and stories with structure, character arcs etc. good job!
AppleTV app still not improving 2/5
I give it two stars in a concession to content, but the user interface is still awkward and frustrating.
If you are trying to find a show such as Last Week Tonight With John Oliver, where to look? Comedy seems to have just stand up shows. It’s a series, but not usually found there. Search is tedious, given the Apple TV remote. Every other streaming service remembers what you last watched, especially in a series. HBONow only tracks shows you were watching but didn’t finish, so if you finished last week’s episode, that queue is empty. Here’s the kicker: if you save it to your favorites list to pick it up next time, it only saves THAT EPISODE that you already watched. It doesn’t understand that you might want to watch the next one.
No Vice News tonight 2/5
By Cody Hebel
This app always crashes 1/5
I keep getting an error message telling me that the video cannot play and that I need to check my internet. The only way I’ve found to fix this is through restarting my phone
You already have my money, why push? 2/5
My biggest complaint is that every time I start a new episode or movie I have to sit through HBO Ads. I already pay for the monthly subscription so I shouldn’t have to watch any ads. Other services offer Ad Free content when you pay. HBO should follow suit. You have my money. You win. No need to push any further.
My other complaint is that you can’t skip intros. If I want to binge Westworld, I have to watch an ad AND the intro to EVERY episode. That is just ridiculous and extremely annoying. HBO can learn a few things from Netflix.
Other than those to complaints I would have given the App a 5 star rating as it works as expected.
Error code 203 worst streaming app on market. Also the continue watching option so weeeeeak!!! Make a “Stop Auto Play” option. Been asking for years!!!!! Listen to your customers. You might do better!
no vale la pena contenido basura solamente dos o tres series realmente buenas y pagar 15 $ por mes es un robo para el poco contenido que hay Todo el contenido está solamente en inglés a excepción de las series que son 100 % español en todos los aspectos todavía Netflix es mejor opción que HBO
It is not worth junk content only two or three really good series and paying $ 15 per month is a steal for the little content there is All content is only in English except for the series that are 100% Spanish in all aspects yet Netflix is a better option than HBO
Scam and total garbage 1/5
If I could give this zero stars, I would. I wanted to try this out a few months ago because several of the shows I wanted to watch are on HBO. It didn’t take long to realize that I was likely going to continue to watch the Office on Netflix and I didn’t need this, too. Before the trial was up, I went to delete my account only to find that my “billing information couldn’t go through and they’d cancel the account if it wouldn’t.” I never received an email or anything and this was still the case days later, so of course I assumed it would just cancel and not be a big deal. Fast forward to now, I’ve quietly been charged three times and am just now catching it on my statement. I emailed them with screen shots as proof to what I was told on their app, and they’re refusing to give me any sort of refund or compensation. I understand no refund policies with services like this to some extent, however there are exceptions to everything, namely what I assume was this system error. Save your money and just don’t risk it.
Can’t login using Autofill 1/5
The login screen freezes when using Autofill.
Don’t forget the viewers on Apple TV sit 10-15 feet away from the screen. Show titles, descriptions and cast and crew can’t easily be read from that distance. You have plenty of room to double the font size, your thumbnails are the size of index cards. And what is with the volume? It is half the volume of any other premium app in the App Store. Content good streaming good. Directory needs work. (Menu)
Worthless support 1/5
Needed support for video not loading on iPad, as Content Not Available. When to chat support. Too many questions, asking personal information, and then providing poor, worthless responses.