How long is the free trial?? It would be good to know this
An OK streaming app 2/5
The app is okay, that’s all that can really be said. I get disconnects and time outs often, and the several minutes of commercials before every show is quite annoying. Implementing a “Skip Intro” button would go a long way in improving the experience here. Fix the laggy streaming, and keep the advertisements out of the show please. I understand you want to promote your content but still.
The worst customer service I’ve ever received 1/5
You could have had a loyal customer considering you have a good line up of shows.
However in trying to dispute a $16.23 charge, which was escalated to multiple tier levels of support, surprise surprise no result and I’m still at fault.
I was blamed for opening ‘multiple accounts’, when in actuality it was the same account all along. HBO Now DIRECTED me via their website communication to pay through ITunes (as I’ve done previously), and then told me ITunes is indeed separate from their own website billing payment. NO ITS NOT when it’s the only option to choose.
FYI I went back to the website to determine if I could update the ‘alternate account’ you state I have with separate payment information, and it doesn’t exist. It still directs me to pay through ITunes.
I hope you keep the $16.23 and use it to fix your loyalty drivers and customer service satisfaction metrics. I’m very disappointed in how this was handled by your team and your “no refund policy” even when you are indeed the ones at fault.
No downloading means I can't watch 2/5
By DJ in CA
I have an hour for lunch, and two bars on the phone. Thirty minutes later, with a reboot thrown in for good measure, still no streaming. Same waste of time five days a week.
GoT ruined 1/5
You guys could have just not made the show and it would have been better than ruining it at the last season. Thanks for nothing
Game Of Thrones 2/5
Cancelling subscription after Season 8 Game of Thrones. I don’t blame the actors because they did their best. I blame the writers.
Can’t even sign in 1/5
I have HBO through my Amazon account and have been watching it on my fire stick. Today I tried to sign in to the hbo now app with my amazon account and it says “check the status of your subscription” what does that mean??
Poor Interface Zero Customer Support 1/5
Impossible to navigate from any suitable viewing distance. Tried contacting customer support and only get pre recorded auto response. App worked for a day or so then just stops!
Done That Been There
HBO's response requesting I contact HBO NOW Customer Support results in Auto Response stating they only handle HBO NOW... as my good friend Homer would say "D'oh!" to wit further contact merely repeats same old same old redundant run around... ah... um... D'oh!
Watch offline 1/5
By chris in PH
I was going to subscribe but HBO doesn’t allow watching offline. Essential for flying. Too bad.
The lag is strong with this app 1/5
By HBO is very bad
The lag was terrible.
Getting Ready to drop HBO 3/5
HBO is the most expensive streaming service with actually the fewest shows I watch. Now that GOT is over I see little reason to keep this expensive service. I'll give it another month or two to see if they pull a rabbit out of their hat and then I'm gone
Terrible content 1/5
Hbo ended the sopranos horribly by cutting to black and game thrones was a waste of 8 seasons. Dont download for Game of thrones, you will be disappointed.
Bad at steaming 1/5
By R1k1 T1k1 Tav1
This app buffers way too long. Even with a strong signal that is sufficient for all by other video apps this app just buffers to the point that I always give up on it. Should just require wifi.
Poor content GoT 2/5
By Poor Content GoT
They made a series that grabbed the viewers attention and ruined it due to who knows why. Game of Thrones, one of the most amazing series from the digital age, ruined by HBO writers being tired of making the series. If other series are similar to this they need to hire new writers and produce better content. Wasted years of my time watching this series just for the Game of Thrones writers to end in the most boring and thoughtless way, ruining character development that took years, in two weeks.
Goodbye GoT 5/5
By M. Highfill
Goodbye HBO thanks for GoT. Good luck ever creating something as incredible as that again.
I will never watch tv shows by HBO 1/5
You had to control the process of GoT production. You have literally ruined it and ruined 8 years of viewers. No responsibility at all to your viewers.
Game of Thrones 1/5
By Jordan Loftus
If you’ve been looking to waste your time, watch Game of Thrones.
Few good shows/movies, 90% trash bargain bin entertainment 2/5
By British mike
When you have this App, you can see how much time you wasted watching useless entertainment on Cable HBO just because it was on. Now, you can only watch that useless entertainment if “YOU” and only you select it. I literately only watch 2 shows on here, the rest is mostly just filling up a void on their server quality entertainment.
Won’t Install 1/5
This is the only app I'm having a hard time installing. It just sits in perpetual waiting. I have an account. I have plenty of room. All other apps install just fine.
Waste of money 1/5
The app freezes constantly and live streaming??? Forget it. Missed the Game of Thrones finale. So mad!!!
Have tried to download this app but nothing happens after minutes of a loading sign appearing.
Can’t even download 1/5
Had the app on my phone and kept freezing.
Deleted and tried to re-download. Just kept giving me the spinning circle but NEVER downloaded.
Yes I tried closing the App Store. Yes I tried hard resetting.
Can’t even DL the app. Tried using their website via mobile but when I signed in, it just sent me straight back to the “sign up for free trial” page.
Horrible App 1/5
I have to delete and reload this app daily to use it each time. It never works!!! Come on HBO, as a large entertainment company, you can do better than this!!!
By Kawaii B*tch
I could complain on end about this service but I’ll stick to the app for the purpose of this review. It constantly crashes, and has a hard time loading pictures, let alone episodes. I sincerely don’t recommend this app or HBO
Unreliable. Too much money for 1 and only 1 good show 1/5
There’s only 1 good show so decide if the expense is worth it. Also, it froze up for the Game of Thrones finale so I had to delete and try to re -download...it’s not working. Gee thanks HBO
HBO NOW 1/5
By Solitaire lover 2013, stressed
GoT and app won’t load. Fail 1/5
Trying to download the app. It won’t because of clear server issues. Fail.
Won’t load 1/5
30 minutes in to waiting for the GOT finale to load. one of the biggest tv events recently that they knew would be huge and they don’t have their stuff together all the advertising for why to keep it after this series and then this performance.
Doesn’t download 1/5
By doesnt actually download
Crashes during most anticipated series finale! 3/5
By Blake (polseh07)
Well.. the app wouldn’t load anything up! It’s never happened before, then bam, black screen!! And this is during the series finale of GoT..
All set to catch up on GOT tonight and app crashed...
Signing in is a breeze.. if your in opposite world. hbo is trash.
Doesn’t work outside of the US 1/5
It’s pretty dumb that HBO makes a “mobile” app intended to be used on devices on the go, then blocks usage if you are traveling out of the country. If that’s a significant amount of time, what am I paying the subscription for? I don’t care that HBO has signed contracts with cable channels in other countries which give them exclusive rights to the content, what about my contract which I pay HBO for? This stupid policy makes the app useless for international travel.
No more free trial, horrible UX 1/5
By dieing for the daily show fix!
HBO charges premium prices. Content is good, but the delivery is so so miserable. Need to be charging $7.99/month till a decent product is put together. Can not pay such high prices for such low quality.
Yay, they used to give 30 free. Not going to bother signing up. The price is higher and less is given to see if I like it. Feels like taking care of customers is being sacrificed for more money. Can’t support that. Especially when the delivery is awful.
The HBO website is absolutely horrible. Want to rewind something in full screen? No, sorry. The buttons are there, but play/pause is the only thing that happens no matter where you click. Want to watch the next episode? Good luck finding it, and getting frustrated when everything on the screen is not what you want, and go through 10 different links before you get there. The next episode shows up on the bottom of the web page, which is somewhat helpful, unless you are in full screen because clicking it only pauses what you are currently watching! Exit full screen, and the link goes away.
No way am I going to pay.
Cannot sign in 1/5
By Lapu Lapu
I cannot sign in. Force quit the app and reopened it. Turned my iPhone off and back on. Deleted the app and reinstalled.
I enter my credentials and the sign in button illuminates but nothing happens when I press on it.
This is easy 1/5
Simple review “hey HBO dummies. Look at any other streaming apps!”
Multiple profiles, stop auto play etc.
They also emailed asking for feedback recently. Um. Duh. Look at all your reviews here.
A shockingly poor experience from such a large company 1/5
Why is it that a service you pay for directly is worse than the service you pay for through a cable company? Re evaluate your priorities HBO. Go should not be better than Now. Even better, stop dividing your resources and make one app for everyone.
Very bad chrome cast experience 1/5
I m using YouTube, Netflix, Hulu without any lag or crashes but with HBO now its very laggy and crashes once during every episode.
Once I click on cast it will take 45 to 120 seconds to start playing on TV and if it were due to network I would have experienced it with other streaming apps too, so it must be app.
Crashes every 20 mins! Usually at the most suspenseful scene. Completely frustrating to use.
Almost completely in accessible to the blind. No audio description 1/5
This app is completely unusable for voiceover screen reader users. Nothing is accessible. Similarly, HBO doesn’t even offer audio description from any of its original programming.
Thanks for the documentaries and movies.
HBO streaming buffering 2/5
Hi hbo developers my subscription is buffering and has never opened to see game of thrones at all. Can you help with this please ? I’d appreciate it Thanks
Error 102 - it crashes way too often to enjoy any show 1/5
I’ve tried everything - restarting my phone, router, TV and uninstalling the APP. Still, every 10-15 minutes, the same error occurs - Error 102 crashing the stream on my TV and forcing me to restart the show. I have NEVER gotten thru an entire episode of any show without it crashing at least once.
It’s sad because I love HBO shows, but I’m uninstalling and canceling as soon as GOT is over. Steaming a show on my TV is frustrating as hell and this is the only app with this problem.
There’s no live access 1/5
Other channels’ apps can supply live streams of their content but apparently not this “premium” channel.
HBO NOW IANT WORKING FOR GAME OF THRONES 1/5
The HBO app isn’t working at all, PERIOD, for any given time. As you try to use the app, it doesn’t start up at all. Instead it says, sorry for the inconvenience, to make sure you have a good internet connection. It isn’t my internet. Plain and simple, there app DOESNT WORK and they haven’t tried to resolve this. Game of Thrones has been airing for a couple of weeks now and people from all over are unable to watch it on there devices because HBO has failed to come up with a solution or even more, failed there customers on what has happened and when it’ll be back up. I don’t think HBO cares. Just as long you pay them.
Treated like garbage 1/5
Wow I’ve wasted 3 weeks of my life trying to get HBO Go to help me. Their app can’t verify my directv subscription to hbo. And they refuse to help me. This app will crush your soul.
Very user-unfriendly app, way worse than others. 1/5
Compared to many other streaming services, this HBO app is clunky, slow, and hard to save things. I don’t understand it, so many people probably don’t subscribe because the app is crap.
This app is terrible. I have absolutely no problem streaming Netflix, Hulu, or Amazon Prime Videos, but I try to watch Game of Thrones and I can only watch 15 seconds at a time without it buffering. Such garbage.
Loading. Constantly. 1/5
Great shows but doesn’t matter one bit if it stops to load every minute. None of my other streaming apps have this issue.