Since update it’s not working 1/5
By Amanda Coleman the real one
Can no longer send files to you provider like you used to would be great if I could do that
Doesn’t load 1/5
About a week ago I set this app up to use Face ID. It scans my face, shows it works, then the app just says “Welcome Back” and nothing else. Can’t view any actual data. Please fix this, you’re dealing with people’s health.
So Much Potential Wasted 1/5
A very clean app that is easy to navigate and runs very smoothly. Until you actually need any information about your records or messages.
Messages are not formatted to the app correctly, making them irritating the view and navigate.
Medical Results do not always appear in results tab, making you struggle through the incorrectly formatted messages.
All the building blocks are in place for this app, all that is left is delivering the information to the user.
App is a Joke 1/5
This app is marginally useful. It can help keep track of appointments and medications, and it has the promise of being able to be a great means for communicating with your doctors, but it’s by far the worst app I’ve ever seen for actual communication. Seriously, it’s 2018 and you can’t use apostrophes in the messaging section? It isn’t much fun going back through all of your messages to proofread and find all of the examples of "I’m" and "doesn’t" and change all of them to "I am" and "does not". And make a tablet version already; I’m sure that the company makes enough money from the doctors who subscribe to spend a bit of development time in making a decent app.
By Sacramento Listener
Most of the time it doesn’t open or won’t do what you need to do.
Doesn’t do anything 1/5
Only tells you when you have appts other than that there’s nothing good about it. It’s always so slow
Helpful app 5/5
It’s easy to communicate with the office. Much easier than waiting for a call back. I check my appointments, request a reschedule and check results. I like it.
Apostrophes are special characters?! 1/5
By Just a bird
The main thing I use this app for is to send messages to my doc’s office. I either have to write contractions without the correct punctuation, correcting the autocorrect, or write out every word in a very formal way. This should be pretty basic stuff.
I’m not going to disable my keyboard so I can send messages.
Notifications don’t work 1/5
When I’m writing messages back and forth to my doctor over a period of a couple days, it would be nice if the notification feature actually worked. When new messages from my doctor come in, I am not notified in any way unless the app is actually open on my phone and I am looking at it. If I am just using my phone as normal, I do not get any badge, banner, or sound notifications indicating that I have a new message waiting in the app. So really how is that helpful to those of us who use this app regularly with our doctors’ offices? It is really a waste of time to have to keep re-opening the app to check for messages from my doctor (which load very slowly) when I should just be able to receive those push notifications like any other app that I use on a regular basis. Please improve this!
Nice to have my information readily available 5/5
I feel bad for the person who can’t get it to work. Maybe it has something to do with area of the country???
Anyway, it works for me.
I have used many features. I can request an appointment or prescription refill. I can review my lab results. I can see upcoming appointments. That’s about all I need to do.
I have not needed to attach a file to send to my dr, so I can’t help the frustrated person with that. Hopefully, the app designers will correct that unfortunate dilemma, because sending info documents to doctor is a necessary and usual task.
The worst healthcare app I’ve ever used! 1/5
Limited information, lab data is difficult, if not impossible, to understand. Doesn’t offer appointment scheduling. Communication with providers is difficult to figure ou.
Makes managing your health so easy! 4/5
I absolutely love this app. I can watch my lab results and track my health as well as contact my doctor with the click of a button. Would highly recommend!
Healow is crap 1/5
By Donation Dave
Hardly ever updated. Doesn’t return the correct information. When healow pushes an update to the doctors office, it disables all patient accounts.
My doctors office has been working with healow for almost a year to get messaging enabled. A year!
Messages are awful and notifications don’t work 2/5
Using this app to communicate with your provider is an exercise in frustration. Messages aren’t threaded and the message composition will not allow special characters like apostrophes. Also there is something wrong with message notifications. I have notifications turned on but I’ve missed several messages from my doctor since you don’t get notified.
I like this app. It is pretty convenient and has all your information at hand.
Impressively bad 2/5
This app barely works. Barely. I can only imagine that the ratings aren’t worse because folks’ expectations are so low. But if this were a game, or even banking app, I suspect it’d be lucky to get even 1 star.
Lousy app 1/5
By expanding consciousness
Does not Down load your doctor if he is in your system, preventing you from using app.
What’s up with special characters 1/5
By Cheryl's iPhone 6 Plus
This app is worth zero stars but then you can’t send your message. Why should I turn off Smart Keyboard. Why don’t you turn on messaging for the patient population. Get over your waste of time quarks...
You can’t say words like… can’t don’t won’t etc be of this special character thing. So you spend valuable time remembering its rules in order to get your point across. I see why many of the clinicians st BID have stopped using it. Too many complaints. The app was suppose to make communicating with you doctor it team easy. It’s done just to opposite. Don’t waist you time writing, just call your doctors office
Old message: I use auto correct on my iPhone. Every email I send or message I send through this app has to be revised because of special characters. Example I’m, don’t, b/c, won’t, it’s can’t. It is so annoying. I “cannot” send a quick note because of it. Can you fix this. Yes it’s an issue.
It’s Ok. 3/5
By Citrus Golfer
It is ok. Nothing special. It beats calling the doctors office. I don’t find it to be particularly intuitive or user friendly.
Can’t get most info to show up! 1/5
None of my information shows up on their app or site it just says no information. The only things that show up are labs and med list.
I can’t get my vitals or med problems to show to show! I also can’t get appointments to show either. Useless
Worst app and website ever 1/5
This is probably the worst app and website system I have ever used. Nothing works and I have to reset my password each time to login.
I am happy to work pro bono to fix this, that how much frustrated I am. Just reach me.
My two cents! 2/5
By going to tge dogs
I wish there was a compose email feature to send emails to my doctor. Leaving a voice mail and waiting for a return phone call for many days seems archaic.
Also I wish there was a feature to view Radiology reports. It stinks that I had to send an official written request and wait 5-7 days for the report.
Can’t correct typos entered by receptionist.
There are many other patient portals that have these capabilities.
Messaging feature is a joke 1/5
Since when is an apostrophe a “special character”???!!! Ridiculous.
Useless App 1/5
This app is useless. It is impossible to log into and I am tired of fighting it by continually resetting my password in the hope that it might work someday. Also just because I GOT A NEW PHONE does not mean that I have to jump through hoops because I used another device to access my account four years ago.
Terrible App 1/5
Slow, Half the time can’t load messages. Can’t reply to a message, have to start a new one. Can’t use Face ID.
Speaking of can’t. The least you can do is fix the requirement that doesn’t allow the use of apostrophes. Ridiculous requirement.
I could go on an on. The worst app I have on my phone.
Love it! 5/5
Absolute crap 1/5
If I could have posted zero stars I would have … negative stars would have been even nicer.
The inability to send a message with any standard punctuation means that this app was designed and programmed by troglodytes. Having to change any iPhone settings just to send messages with an app is ridiculous – I even changed them as suggested and the app still didn’t work. I’m going to do my part and post this criticism to my local Medical Arts bulletin board. Maybe the few hundred Docs there will take heed and choose a different app for their practices. This junk is not worth their time.
Needs Health App support 3/5
Good app, but I’d love if Healow could interface with the Apple Health app.
Does The Job 4/5
Can’t complain as I get my test results, am able to see my upcoming appointments, and can contact my providers. There can always be more bells and whistles but not sure they’re really needed.
Healow App 1/5
By big curlies
Very hard to use and not user-friendly. I find it very frustrating. Prefer not to use this app unfortunately have to!!!!
Worst app ever 1/5
This is the worst app I have ever used. I thought I paid the bill last month and I received another bill and I’ve been sitting here for over an hour trying to pay the bill and it keeps spinning and spinning. It says not to close the page or I may be paying twice. Evidently, I’m not paying it all. I could’ve driven down to the Toledo clinic in paid the bill in the amount of time my fooled with this app
Not convinced 1/5
This app hasn’t convinced me that it’s any better than the ancient practice of calling on the phone to doctors office and praying you get a call back.
Update for larger screen iPhones 2/5
We've been having Plus size devices for years, it's unacceptable that this app is a blown up version of an app that belongs on a 4.7" device.
Awesome app for those that live long distances from your Dr. 4/5
I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach
Unusable because the password are not coded correctly... 1/5
Used to actually work 2/5
I just invested over 30 minutes trying to reset my password. The developer seems to not understand user experience. It’s easier to drive to my doctor and ask a question, than it is to use this app. No way contact their support staff.
Impossible to use 1/5
I’m supposed to use this to communicate with my doctor? It won’t send my messages if I use any punctuation. So I remove all punctuation and it still won’t send.
All this does is create a giant barrier between me and my doctor.
Pretty good, but how was the app made without allowing proper grammar with exclamation points !, commas, (parentheses), etc.? When communicating with my doc, I feel like an idiot because I have to change all my words & it takes 2-3 times as long to send a message. It won’t allow you to write won’t. You have to type “will not”. There’s no way I could have sent this particular message out. Also, I can’t upload a couple pics, and for the doc, this would be helpful to communicate via pic sometimes.
Lots of potential - but too many UE flaws 3/5
- App would not work when I refused to give location. Why do you need my location if I’m just entering a provider code?
- App did not tell me location was required. It just didn’t work - swirling and swirling after I entered code. Had to close app and start over. At least say its required if you just have it.
- Has a button to “book appointment” but it looks like my doctor doesn’t offer that. “How exciting,” I thought. “I can just book on this app and dont have to call anymore.” Hopes dashed - no way to actually do it despite the button. Don’t have a “book appointment” button if you can’t. I land on the providers page and there’s no “This provider doesn’t offer online appt bookings.” You just have to scroll up and down the page.
- Minor bugs throughout. Had to try everything twice. When messaging my doctor, it was clear I had to provide doctor and location info. Had to go back and try again. When trying to click on message, it expands, but then its not clear how to respond to that message, you have to create a new one
- Easy login feature was cool.
- Thanks for finger ID
- Was able to easily review test results
Agree it’s absolute garbage. 1/5
I can’t send a message to my doctor because apparently some characters I used in my message “aren’t supported by the app.” I don’t know what OS I have and don’t know how to “turn them off.” My other doctor uses a different Patient Portal, and although it took me hours to figure it out, eventually I did.
HEALOW does not work! 1/5
Impossible to locate my doctor. App has significant glitches. I have downloaded, deleted, re-downloaded, restarted my iPhone repeatedly and it continuously puts me in mode to search for doctor by name. Skips the screen that allows alternative searches (by practice name, etc) and dumps me into a list of random doctors in my area. Setting up a new account is impossible. First time users are put into a screen with user name and password with no new user setup - just lost password and username options. Not very helpful.
Why can’t you import into Health? 3/5
Have been using this app with no problems but don’t understand why The app is not available to import data and my records into the Apple Health app.
Don’t bother 1/5
This Literally happened. When signing in for first time I got to a page that wanted me to agree to privacy conditions and there were no documents to view. There was an empty container that reads, “ place policy here” as though either I should have some contract to put there, or my doctors office has no idea how to work this app either. Why would anyone agree to something they can’t see?
No special characters allowed? 2/5
Every time I try and send a message to my doctor, I have to go back in and remove any ‘special characters’ before the message will send. Apparently an apostrophe counts as ‘special’??
Please repair it so that shortcuts like the use of conjunctions, ampersands, etc are allowed. Having to comb through my message and pull out characters in order to get my message to send is driving me bananas!
Needs update 1/5
PLEASE update this app to support new iPhone resolution and Face ID. Feels archaic and the user interface is confusing.
I have tried for 10 days to download this app and find out information regarding an imaging appointment I have on November 5, 2018. I was told I would have the imaging and immediately following an appointment with the surgeon. I cannot confirm that. I called the office and was told I had an appointment with the surgeon at 11:15 that morning. Was that for the imaging or is that not on his office schedule? This web site is not customer centered. It is useless.
It's all good 5/5
I've never had a problem using this app and I even jumped around a lot on it. I never had it crash or anything. Like you said, it's only as good as those entering the info.
Doesn’t work 1/5
Spent 15 minutes trying to sign in & keep getting messages that my info is wrong. Keeps wanting me to reset my password. Don’t waste your time as you won’t get access