Needs updating 2/5
This app needs to be updated to support the X, XS, XR and XS Max form factor. Also no support for Face ID.
Great app easy to navigate 4/5
This is a great secure app to view your med records results messages etc. very nice interface. Please add support for iPhone Face ID access.
Worst app 1/5
This is the worst app ever when you forget your password. They take forever to send an e mail to reset it and when they do the link is expired because it took so long !!
Just ok 3/5
So you can’t use any hyphens or apostrophes in the text message to your doctor. Also there is no Face ID to unlock the app.
This would be a 5 star app 4/5
If I can combine my accounts, I would give this app 5 stars. No other comps.
So far not impressed 2/5
It does not update faster than my doctors office updates me. Can’t get results in a timely manner. I really just started using it after two radiological tests and blood work. So far I’m not impressed
Dr Esquivel 5/5
My wife and I love Dr Esquivel and her staff. Been with her for years. Dr Esquivel is very caring and listens to you and your problems.
By NH Fatman
What an awful experience. The app worked ONCE when it was first installed, since then, nothing.
Despite repeated contact with customer support, I am unable to open ANY of the messages from my physician. I wonder if there is anything vital that I am not receiving.
In an age where electronic records are in use everywhere, this is completely unacceptable.
Won’t allow me to log in 1/5
Tried to change my correct password because it won’t allow me to log in and finally locked me out. My user I’d was correct and so was my password @nd changed my password successfully but still had problems. This app is more trouble than its worth so far and I haven’t even been able to get passed the log in
Love it! 5/5
By Phantom III
This app allows me to manage my health. I can compare previous lab results, check appointments, communicate with the practice.
iPhone X support 2/5
By Eric Castle
It’s pretty lame this hasn’t been updated to support the iPhone X screen.
This app is atrocious 1/5
I’ve been trying to log into my account for 2 days to retrieve a message from my doctor. No matter what I do it will not let me log in. It spends 5 minutes spinning before telling me it cannot reach the server. The website is equally atrocious and garbage.
Doesn’t support Apple Watch 1/5
Design needs updating. Support needed for Apple Watch. All around this app needs an update.
Not reliable 1/5
By Josiah Sprague
I'd expect an app that people rely on for their health to have a higher standard of quality control and usability. I'd suggest that the team building this app invest time in increasing automated testing coverage, relax deadlines and pressure to release new features, and focus on paying off technical debt and refining usability and reliability of existing features for the next six months to a year. People use this app because their doctors ask them too, not because of shiny new features. To market this app to doctors, focus on the ease of use for patients to communicate with their doctors. At this point, I'd rather call my doctor than use this app. And I'm a tech savvy user. I doubt most of the older folks whose doctors use this app have the patience to make this app work for them.
Needs optimization for iPhone X 4/5
Great app, very useful, shows me all my test results, upcoming appointments, I can send messages to my doctor, etc. my only issue is this app not being optimized for iPhone X.
The app is very helpful to me. I don’t have to worry about forgetting my appointments. I can check test results as well.
Thank you for the wonderful app!
Needs Improvements 2/5
The app is ok. I like that I can link the accounts from various doctors. I find it frustrating that it does not integrate with Apple Health or the Apple Watch to track steps and heart rate.
Send message 3/5
I just spent about 40 minutes trying to send a simple msg to my Doctor because it kept saying it wouldn’t accept a special character like an apostrophe. Luckily, I was finally able to figure out what the issue was. But, why does it care if there is an ‘ in the message. You need to fix that!
Review of App 1/5
This is an OK app... could be better 3/5
Maybe it’s my provider’s IT person, but my test results rarely show up, it’s crashed several times, and now when messaging I’m no longer allowed to use contractions. THAT, in and of itself, is a major annoyance. I have to spell out CANNOT instead of CAN’T, etc., or it flags me and makes me go back for things such as I’m and make me spell I AM. I really DO NOT have time for such stupidity.
It’s frustrating time and again when other annoyances pop up, but again, not sure if it’s my provider’s office or the app. I imagine the contraction thing is purely the app, though. PLEASE FIX THIS. I don’t have time for this niggling little eccentricity of your designer’s. Or, since I am not allowed to use apostrophes in the app, that would be phrased “the eccentricity belonging to your designer”. Way too many words when so few would do... a wonderful thing, a contraction... what harm does the lowly apostrophe do, anyway?!?
Not a good app. 1/5
This app has a very long way to go to be genuinely user friendly.
Healow app 4/5
I really like it that I am able to see pretty much everything about my records. I haven’t figure out a way to see any recommendations when your doctor sent you to a specialist for evaluation. That will be a good idea to add if you haven’t yet.Thanks
Weird constraints 4/5
While the app is great; when sending messages; It doesn’t allow you to use contractions. It is frustrating that after I’ve completed a message that I cannot send it to my doctor without going back and taking out every apostrophe I’ve used! Sometimes it won’t even allow any punctuation. That is extremely annoying.
But as for the app itself; it’s one of my more favorable doctor/ patient apps. #1!
If all my doctors used one app; it would be fantastic!
It doesn’t work 2/5
I can see my medicine or send a message to my doctor etch.
The app’s limits are frustrating 2/5
For one, the default text font size is tiny. I don’t wear glasses all the time and I can’t imagine what people with lesser eyesight must have to deal with.
A list of one’s medications on record is nice, but not being able to make a direct prescription refill or renewal is weird.
A list of messages from my primary doctors’ office is fine, but not being able to delete them is odd.
Best as I can tell, the way to use the app to contact my primary is to use their messages function. But I can’t address the message to my primary doctor by name. (Just mention it in the message body). And one would think there’d be functionality such as for prescriptions to make specific common requests.
Like with qualifications 4/5
Healow provides a lot of information that I find very helpful. What I find frustrating is the login procedure. For example, today I can’t login through my computer but I can on my iPhone.
Difficult to Use For Multiple Accounts 1/5
This app may work great for one user but having to manage multiple accounts (like for my kids) is extremely difficult. The interface needs to be greatly improved to be able to handle that smoothly. The app is slow and extremely frustrating to use and I’m pretty computer savvy, so that’s saying a lot. Would not recommend.
Endless loop of username/password for entry.
Email editor needs work 3/5
By Sailing Nomad
It’s nice to be able to email your doctor. Unfortunately I couldn’t send that to my doctor because of the ‘ in the word it’s... the editor won’t take it.
Also it would be nice to send pictures as most doctors can see if a wound is healing correctly of if it might warrant an inspection in person.
It’s August 2018... 1/5
And this app is still stretching the UI to fit plus sized iPhones. It just looks nasty. Also needs HealthKit and Apple Watch integration. Get with the times guys!
App Review 5/5
By Billy Albornoz
This app is absolutely terrific because of the ways that it works and because of all that it has access to. They should really look into making sure that the company that created this kind of app always keeps up to date with the ways that the medical field in general works, so that therefore, no matter if anything at all changes within the industry itself, then all doctors, regardless of the part of the medical field that they’re in will always be able to be up to date with everything as far in advance as possible.
Piece of cow's droppings app! 1/5
This app STINKS! Utter garbage!
It won't let me log in AT ALL. I can login only by a computer. Forget trying to use this stupid, utterly useless nonworking app! Just use the computer and save yourself the elevated stress levels!
I wish apostrophes and other symbols weren’t an issue though.
Almost, but not quite right 3/5
I shouldn’t have to change my correct grammar and punctuation to INCORRECT grammar and punctuation just to get a message to get to my Dr’s office! Other than that, I would give it 5 stars.
Not a fan at all!!! 1/5
I send messages and never get one back so I have to call. None of my test results are posted. It’s pretty much a waste of space on my phone.
Very content😉 4/5
Thank you for the great effort the whole staff does to treat the patients, I am truly please and content with how easy is to know what is going on with my self health wise.
Has been refined over the years and works great 5/5
By Hoe Slap
As A Veteran & Hard Head Husband 4/5
This app has truly been a blessing to me and my wife because she no longer gets at me for missing appointments or keeping up with my meds. Thanks it’s great!
Cannot review files 1/5
I have the app downloaded and the only thing that I can view is my medicine list. The last time I was at this Dr. I could view my records, but this time nothing.
Love it 5/5
Great way to keep up with my health and appointments 🤓👍🏾
Punctuation not allowed??? 1/5
In trying to send an important email to my doctor the app would not allow it to be sent due to “special characters” within my email. I removed any parenthesis and italics but the error message continually appeared until I removed every single apostrophe, comma and period! What kind of app doesn’t allow ANY punctuation at all?? Thank s makes no sense!! It’s unacceptable and incredibly frustrating when trying to send a message!
It’s handy 3/5
It’s very handy for the basics. But other than that . . .
This app is great 5/5
More Dr.'s should use it
Capital Family Medicine Raleigh NC 5/5
I only recommend this wonderful caring family practice. Thank you to all the staff & especially my doctor, Dr. Mallory Lake for all of your kindness & care. It makes all the difference in the world to have a great doctor!
Can’t sign it , app is very confusing !
Somewhat Clunky and notifications are broken 1/5
I got used to the counter-intuitive UI but that notifications from my doctor stopped appearing makes me angry.
Notifications used to work well and when it stopped, I gave the developer feedback. The communication didn’t work well enough for me to understand whether they didn’t believe my report and blamed the failure on me or if they simply didn’t understand me. Whether they believe me or not, I do not get notified when my doctor lets me know of life altering news.
Most recently, this app will not let me send a note with an apostrophe in it. Obviously no quality assurance for this app.
Sending messages 3/5
The app is ok BUUUUT... sending a message to a doctor is a nightmare!
The app doesn’t allow apostrophes or certain symbols.
Autocorrect puts these automatically e.g. don’t or isn’t
The app won’t let you submit the message unless you remove the symbols. AKA takes forever
Also, you can’t reply to a message, you have to start a new one.
Come on guys! This is basic, you can do better...
Can’t use an apostrophe?! 2/5
There seem to be some cool features available but my doctor doesn’t use them. What really bugs me is that the app won’t let you use a “special character” and that includes an apostrophe! Huh?!
Giving a rating of *stars just because you love your doctor and or staff is stupid! He and is has staff have nothing to do with this app! Wasn't the intent of this app to streamline your connections to your dr's office? It's useless. It works perfectly on my laptop, the app for iOS 11 won't even allow me to log in.
Bad app or bad doctor? 2/5
By Going back to PS VUE
Not sure if the app is bad or my doctor isn’t using it correctly. It is very frustrating using the app. Nothing seems to work correctly. I tried sending a message to my DR today and the app said I can’t use special characters such as “‘“. So I’m not allowed to use punctuation when communicating with my doctor?? Absurd.