Company needs to fix ASAP 1/5
App updated, now I can’t even get the app to open without it force closing to review any of my records, appointments, blood work results, etc.
Healow app 1/5
I cannot get in no matter what I do! First time 6 months ago I did but not anymore!! Very frustrating! Keeps asking for app, already have now my password, won’t accept it even with a new one!!!!!!! No
Apple Health 2/5
Hopefully some day this will work with Apple Health.
Poor Design and Difficult Navigation 1/5
Likely one of the most difficult med apps I have ever had to use. I pride myself on figuring out apps throughly. This program constantly is telling me to log into the Dr. office portal. When trying to do so, I get an error of no portal registered. Try and link a portal and it errors out with “the login is already linked to that portal.” Frankly, this program needs to be redesigned. It search feature is inadequate, difficult to navigate and VERY slow person on a iOS13 device.
Please bear in mind, I rarely take the time to write a review. No review is a great app. You get a review, frustration is high and would rather not even deal with it. Sorry for the negativity, but need to be truthful too.
Update: I wrote this review for iOS7. Today on iOS 13, it still a useless clunky app with the same exact errors. Apple might as well Der are it and remove from their AppStore. It is taking up valuable space from other apps that works. eCW, while post bug fixes when the program does not work to engine with?
It doesn’t list all my appointments, only about half of my results show up, and it gets locked in a loop. What is it’s purpose if you can’t use it? Dump this system and find one that works!
Can’t reply to emails received 3/5
It’s a little disappointing to get emails from a doctor and not be able to reply back to that same email but have to compose a whole brand new email. The only place I can do a reply is when I sign into the website but I can’t do it on my iPhone app that is why I’m giving this only three stars right now
i like 5/5
By handles what??????
it do be a good app doe
Doesn’t work 4/5
I had the app on iPhone. Tried to open today and said new app was available and old would not work. New app DOESN’T work
Below average execution of a good idea 2/5
In theory, this is great, but in reality, it’s a headache.
#1. Getting started with this app too an act of Congress. Several emails were sent, none of the emails used the same language as the app, which made following the “directions” nearly impossible, and then on the times when I could decipher the directions to follow them, I was told I needed a pass code that nobody seemed to know anything about.
#2. When sending a message, why must I pick my doctor AND the providing location? Seems like just one more redundant step.
#3. Why can I not see the message I sent when I get a reply?
#4. Why can I not reply to a message or when someone replies to my message? I really have to create an entirely new message?
#5. The rest of the app is equally as clunky and non-user friendly. I’m very tech-savvy, and I struggle to use this thing. I can’t imagine what the older sector of our population goes through when their provider DEMANDS they use this caveman app.
Since this is the only way I can communicate with my healthcare provider, I’m being held hostage by a team of app developers who seem to have thrown this thing together using spare parts and chewed bubblegum. It’s completely unfathomable to think that a [email protected]
app functions but this app does not.
LACKS BASIC FUNCTIONALITY 1/5
By The Download
Useless app-Records not available and doesn’t even have the basic functions of making/canceling appointments, rather it just provides the Dr’s office phone number-really weak app-I DO NOT RECOMMEND. WASTE OF TIME TO SET UP WHICH TAKES FOREVER.
I hate it wouldn’t let you use the app unless updated it
Working again 4/5
Latest update had to install several times, then had to logout and log back in.
Worst App ever. Simple Login does not work. Must have other info but when put into search for group or dr or phone none work. 2 hours now
app crashed 1/5
Even tho’ I was able to log into app while trying to look at my records it’s suddenly said I did it gave access and all of my messages disappeared. I don’t know how to gain access to the data in my file any long.
I was told I needed to update my app, the app I have will no longer work. This is what I was told when I went to open my previous app so that I could order my meds. Now that I have downloaded the app I can not even open it, so now what I had on my previous app is lost. Not happy with this app at all. With times being like they are I’m needing to refill my prescription, and can not do so.
Not happy customer
By will ran
will not load or update.
So much detail! 5/5
By Jacks enraged liver
I was impressed with how easy it was to sign in and get all the details from my visit along with the lab results later that night! I would like to see the app link with the Apple Health app one day. Other than that I haven’t ran across anything I was unable to review or do with it.
Sad they can’t get my name right 1/5
By Wendy Bunton
I can easily get to my provider’s portal through my web browser. I guess for some this app might be easier, but since it can’t get my name right I’m deleting it.
By tony dantzler
App won’t update!!!
I downloaded this app on my phone, and set it up. Worked fine for about a month. Now after it updated, it will NOT work at all! I deleted it, and reinstalled. Says it can’t find me in the system. I kept trying to get it to work, but nothing! I now deleted the app and will NEVER download this app again!
The app does not allow users to add additional accounts. It acts like it should, and I have the code from my doctor’s office. The app will not allow you to ACTUALLY search for your provider via name or office code. It will only auto-search for doctors based on your location and w/ no way to filter.
It’s basically useless, which is a shame b/c IF it worked, it would be so much easier to use than the website.
Mad about this roadblock to healthcare 1/5
By Fickle Panda
Mixes up links. Doesn’t work on landscape in an ipad so typing an issue.
Won’t even load past opening screen 1/5
I got this app for my GP’s office as they recently started using it. I can’t even get it to load past the initial page with the name on it. No option to log in, just frozen. Reinstalled multiple times and still no use. Really annoyed bc I was hoping to have access to my records through the app and link to my Apple health app
The new update erased all my family’s info!!! All of it!!
Incorrect Demographic information 1/5
I am not sure how useful this app can be since the demographic information is incorrect. They changed the spelling of my name and my birthdate.
Terrible app 1/5
Never finds my doctors even when all the information is correct, won’t let you view messages, and constantly throws errors forcing you to log out. Once you log out of the app you realize it didn’t save any of your information or doctors. Now you must go thru the pain in the aaa struggle to find the doctors it never seems to be able to find! Fix this app so we can get our medical information done, please!
Where’s my data?? 1/5
The app updated today ( overnight last night). Opened it up today since I was in the midst of exchanging messages with my doctor. All my data was GONE. MÍA. KAPUT. VANISHED. DISAPPEARED. Messages to and from providers, appointments in fact all my provider info is gone. It did ask me if I was ready to create a new account. Really?
I use this app regularly to communicate with two doctors. I really liked this app compared to other medical practice apps for patients. I sure hope the developers can locate and restore my account data. I’d be happy to give a better review but not at the moment.
Used to work - Update 5/5
Amen for the fix!!!! Thank you!
Worked great until last update. I can no longer log in or do a search to find my provider. No response from customer service yet.
Stoped working after last update 1/5
Was working perfectly ! Until today it kept saying unable to sign in . Deleted app and installed again , can’t even get past the find my provider part . It just stays in loading .
Can’y log in 1/5
By Cheryl's iPhone 6 Plus
Update date the app today and getting “Log in error when select a doctor. Email gun ruin isn’t working. On iOS 13.4.1. iPhoneXS Max.
Not working 1/5
By Wish it worked sk
Will not let me access any of my records
doesn’t work 1/5
this is the first time i’ve ever written a review. i had my phone unlocked and left it on the screen so it could load to login in for HOURS and nothing happened. i tried for hours and nothing happened. i’m sad because this app sounded like such a good idea.
App is not functional 1/5
By M. Willis
I love this app. However, it no longer seems to work correctly since the recent update. I can’t login, and when I try, it can’t locate my doctors office stating there is a server issue.
I just updated the app, only to have all my appointments disappear. Records are gone or new ones not available.
Stopped working 1/5
After yesterday’s update the app stopped working
Dysfunctional App 1/5
App automatically erased my information and now isn’t working at all to let me link my accounts anymore.
Total waste of Time 1/5
I have a log-in and a clinic code but the app does not process any information. It doesn’t search, it doesn’t find, nothing. All it does is “think”....
I can’t imagine why anyone would give this a positive review. I have all the info it wants but it does not process any info.
This is the worst health care app I’ve ever used.... by far!
Bad update 1/5
By Fedup in midwest
After installing the update, this app wiped everything clean. We can still get in on the computer patient portal, but this has been made useless on the app. Even trying to delete and reinstalling is useless.
Useless App 1/5
Verified correct code to log in but can’t even get it to load part the 1st screen. Just spins and never connects. Useless.
By Phone addict 2100
They should be less obsessed with monetizing your cell phone location and more on making the app work properly. A waste of time. Doctors (and thus patients) being taken for a ride on this.
Time waster 1/5
Basically this Ap can’t find anything. My doctor, nope, location, nope, access code, nope. So I’d say “nope” to how useful it’s been.
Can’t find doctor 1/5
I installed Tustin my iPad and when inputting my dr’s info it can’t find anyone. I also installed on my android phone and had no problem inputting the info and finding my doctor. I don’t know why it’s not working on the iPad
You broke it 1/5
This app worked pretty well until they “fixed” it yesterday. Now I can’t do or see anything. So I logged out— nothing. Deleted and reinstalled and now it won’t even let me search my dr or login. I’ve had this app for years. Please “fix” it so it works again. It’s Very frustrating that this doesn’t work especially in today’s world and circumstances.
Just Stopped Working 2/5
By Big Daddy_74
This app was working great then an updated happened on 5-14-2020 and it lost my account and quit working. Too bad nice app
Not working 1/5
I just downloaded this app because my doctor uses it to post my test results. When I tried to put the office code, nothing happens. When I type in the doctors name, nothing happens. Unresponsive. Disappointing because I’d like to check my results since my appointment is still days away. Hope I can get it to work eventually.
Can not login 1/5
I just downloaded the app and every time I try to search my doctor with the three options available the search comes out blank page and even if I try the option that can’t find my doctor it also comes out blank so I can’t find my doctor to login even though I can login using google browser but the app doesn’t work at all. Please fix it ASAP
I’m having issue with signing in and won’t let me find my dr
Get rid of last update 1/5
The last update screwed up the hole app now I sign in and it lost all my appointments, all my information you completely f&cked it up worst app I have ever seen
Won’t work 1/5
Since it’s been updated it won’t let me do anything. Says it can’t log me in