This app has a very outdated interface. It doesn’t notify you when you have new messages; instead, you have to depend on getting an email. It also doesn’t integrate with the iPad well. As a matter fact, there is no iPad version-just an iPhone version which is very small and difficult to use.
I’d like a version of this app for tablets (both android and iPad). I would also like it to use the iPad notification area when a new message has been posted to the app.
Needs updating. 3/5
Needs updating to support iOS/device updates.
Adding another person 4/5
I love the app, I have my husband on it ,on my iPad but how do I go about adding myself to it also ? Can you have 2 users on 1 app. .?
Great app 5/5
I love Healow, I really do. It's a great app, but my only complaint is that when you're sending a message to your doctor/nurse or whoever, it doesn't allow you to use apostrophes. It says "special characters like ' are not allowed." Is there any way to fix this?? Because I type contractions more often than not without thinking and autocorrect fixes it too if you don't put it in, and separating out all the words or taking the apostrophes out is really annoying and takes more time than necessary. I know this is a minor thing but it's SUPER annoying.
But regardless of that it's still a great app that I would recommend to others.
Improvements needed 4/5
The print is too light colored and hard to read for people like myself. Also you cannot add a an apostrophe to any message the message will not go through if you add an apostrophe in the appropriate place.
App needs work 2/5
The app has a lot of promising functionality, but it does not yet work well for basic functions like sending and replying to messages from your physician. For example, there is no “reply to message” function. You have to start a new message off of the thread. Also, for some odd reason the system won’t allow you to send messages with quotation marks or apostrophes, so contractions result in an error message.
iPhone only??? 1/5
I love to type on my iPad with the screen sideways. And during said typing I used an apostrophe. Sorry no possessive nouns allowed. This app could have been useful with a better programming team.
Not happy 3/5
By Stan-the-man 53
Unable to order refills Meds.
Useless now 1/5
Since you updated I can’t email my doctors
Thanks for nothing
I am embarrassed that this is even a thing! Clunky. Signs me out over and over. Not user friendly. Waste of my time. I think I will switch Dr’s because if I must use this app.
Helps me remember when my appointments are!! 5/5
I’m never late because it tells me when my appointments are!!!
Great app 5/5
It's good because it keep you up to date . This app is easily accessible and safe for all females of different ages. It's also better because there is NO PAPER WORK
Basic Edit Function Needed 2/5
I had to send a note to my provider and I could not because I had used an apostrophe in my text. The app does not allow apostrophes....or apparently any other “special characters”. Seems like that is a basic requirement of a messaging app...
Very average 3/5
The app and desktop versions are not as sleek or as intuitive as MyChart, for example. The fact that the app doesn’t accept ‘special characters’ like apostrophes in its messaging system is catastrophically annoying.
Wonderful Patient Support App! 😊 5/5
I love this Healow app! I would have rated 4 stars but it was only for slight inconveniences that I mention last.
I use this app for tracking my medications, appointments, records and at some Dr locations you can check in on it. I have yet to try that because I forget about it when I’m there lol. You can also send and receive messages to your provider, AND you can access your medical records on this Healow app. This includes vitals, immunizations, insurance, referrals and more! It’s pretty amazing and VERY convenient.
They also offer “Trackers” where it says you can track MANUALLY, pair a device, and/or they offer items for sale such as the Fitbit, Nokia, Jawbone fitness devices. Also the iHealth and sleep trackers - but they may be higher priced on this app.
DIABETICS: There’s the iHealth blood glucose monitoring package - quite pricey but it may be well worth it for people with diabetes. Just check prices on other websites also, but make sure you can pair with this Healow app if that’s your goal - to use the tracker on app. Best of all - the app is free and should remain that way!
This app can definitely use some updates as listed below, but overall it’s a GREAT tool for people who want to be in charge of their own health and be their own advocates - which in today’s times, I highly recommend. YOU are your own best healthcare advocate! Take charge of your health with the new tools offered to us, because Dr’s can help us all better if we are organized and in control of our own health. “Help Doctors Help Me” is my motto. Best wishes and health to all! ~Andrea 😊
🛎 APP DEVELOPER SUGGESTIONS 🛎
-It would be nice if we could EDIT medications instead of having to hide them and create a new one.
-Also a DELETE med so our “hidden” meds don’t get so cluttered.
-Change log in to at least 5 minutes before we have to enter access code again. Every single time is too often & annoying.
Time warp 1/5
App gets slower over time. I can see medications. It says I have messages, but they don’t load. When I click on My Records, it spins for a minute and says “cannot log you in at this time.” Did I mention the slow response time.
Terrible execution 1/5
This app does not function well. The UI is poorly designed. The payment function is awful. Start over.
One way communication only 1/5
This App wants to be efficient, but I could not use it to communicate with my MDs office. I think it should facilitate 2-way communication, not just doctor to patient, but patient to doctor. I spent a lot of time trying to figure out communication...couldn’t do it. Therefore a waste of my time.
By Not a Tech Newby
I’m not happy at all with the app. I know I have appointments scheduled, but when I look on the app it says I have no appointment. Same thing with other app functions. I find it frustrating & useless.
Your employer can see you records 1/5
By nickname is the worst part kf
I used this app until the new privacy notice came out and I read in the notice that by using Healow you consent to allow your employer to see your medical records. Why would anyone consent to that? I delete it.
Pro app and easy to use. 4/5
By Key West Diver
Thanks for a great looking UI and also for making it intuitive. Good work!
Easy to use! 5/5
This app is very easy to use and I love having my records and appointments at my fingertips.
Doctor look up.. 5/5
Finding the doctor you’re searching for doesn’t always work well. There should be an easier way to cross reference the locations or find the dr office code easier. Searching by address doesn’t always work well if the practice has multiple locations. If it was by physical address it may help find easier.
Other than that the app is great and works VERY well. Doesn’t bug out. Easy to order new meds for myself and my children. Super easy to talk to my dr without having to be in person which is nice and saves TONS of time!
How to add add sibling? 1/5
I can’t add my daughter
Emailed results & app don’t agree 1/5
By The Blonde Cookie
So I get an email (to the email address I’m registered to in the app) that lab results are in. First I tried accessing it from the (already installed) app - not there. So then I went back to the email, clicked on the provided link, which took me to the online portal (as opposed to the app - WHY did it not sense I had the app installed?). Okaaaay, so I attempted to log in to the online portal - NOPE. I checked, and YES, the user name and password were correct. So I went back to email and took the provided link (copied it), and went back to the browser window, pasted the link, and tried it again (which is what email suggested). NOPE. STILL couldn’t log in. So I went back to the app with the code for the provider (since I had added them by name, originally), and tried to add them. I was informed that I already was logged in with them. MEANWHILE, the results that the email said were there aren’t showing - ANYWHERE.
Love it 5/5
I’m 😍 the app , to be honest it’s the best ! You can send messages directly to your doctor and they answer you right away .
sorry- no 1/5
By Need more Outlook
crashes, locks, asks me re-login over and over. NOT liking it on iPhone 8+
Do not like this app 2/5
This app is very tedious to use. Wish my doctors did not use it! My Chart is MUCH BETTER
Nice App for Quick Access 3/5
I would really love to see this app update and work with the apple health app however.
One of the worst apps I have ever used. 1/5
If I could give this zero stars I would. The creators of this app and the website need to do some major updates and modifications. I could go on for several paragraphs about how useless this app is but I will just say although I still use it when necessary to message the dr all it does is upset me. It also disappoints me that a medical practice that encourages all of their patients to use this wouldn’t want to make sure that the app people are counting on to communicate with a physician about their physical well being is user friendly.
Doesn’t Work 1/5
I tried logging in and got the “Invalid username and/or password” message. That username and password work when I login via the Internet. So I tried “Easy Login” (a misnomer if ever there was one). After entering my name and date of birth, I get the message “Sorry, this account has already been registered and accessed on another device.” No it hasn’t. This is my one and only cell phone and the only way I have attempted to access this account with this app. After almost 2 months their customer support still can’t fix the problem.
Love this site 5/5
Convenient but unreliable and a little confused 2/5
While generally good to get messages to doctors’ offices the responses are often difficult to read or repetitive. In addition the application (and this is for the whole on line program) doesn’t handle multiple facilities using the program. Continual lockouts. Poor interface
Minimally Adequate 2/5
Communicates information. But clumsy. For example, I cannot copy a message from My doctor to my calendar. So if she sends me the name and practice of doctors for a consultation, I have to literally memorize it and rewrite it in my calendar program. That just makes no sense.
Bad as expected 1/5
Notifications don’t work, navigation is messy, no Face ID or iPhone X support at all. I guess it’s the hot mess I expect from a doctor’s office.
Falls short of my former portal 3/5
By Zepel B. Schtoonk III
Difficult to use. Cannot find doctor in system. Cannot use to correspond with provider. Cannot share daily blood sugar testing data easily. Tests involving imaging inaccessible. Not all of my health team of physicians participate in this portal, making integrated care an unnecessary challenge. Much preferred MyChart / Epic.
By Cardinal love
It is a lot easier to use then before. I am happy so far.
Does not populate facility and doctors correctly 1/5
It uses phones location information to populate facility/doctor list with no way to overwrite it. Traveling overseas and doctors /facilities list come up blank. If you are traveling especially overseas and need to contact your doctor you will not be able to do it using this app. Really dumb not to be able to overwrite location/facility information with a zip code and radius
Absolute garbage 1/5
First off, rating this app 5 stars just because you love your doctor’s staff is the epitome of stupidity. Their staff has absolutely nothing to do with this app. This app actually has some potential - if the people who wrote it knew what they were doing: f’rinstance, if you’re on iOS 11, you have to go into Settings > General > Keyboard and shut off Smart Punctuation (this is what Healow Customer Support told me). In reality, you have to shut *everything* in Keyboard off if you want your message to your provider to go through; if any of the keyboard options are turned on, you get an error that states that “special characters such as ‘ are not accepted.” Now who TH writes an app like that? Seriously? Also, the messaging section will not allow you to attach a file, such as a blood glucose report, in a .csv or .pdf file! How the H am I supposed to get my blood sugar report to my doctor without driving 20 miles to her office and using AirDrop directly to her phone? Really? Test results frequently do not appear. Two stars for its potential, and zero stars on execution and intentionally deleted functions equals One Star. I wish I could give it less.
2 doctors 1/5
I have 2 doctors that use this app & I got the first one in but am unable to add the second one
Less functionality in new release 2/5
I cannot open messages at all. I used to be able to do refills but that is no longer showing as message or in medications
PLEASE return functionality
Ideal For Medical Appointment 5/5
This application made it easy for me to keep up with all my medical and dental appointments. Ever since I’ve been using this app I’ve made it to all my appointments and been keeping up with everything that’s going on with myself medically.
Have re installed app multiple times. Basically a useless app so far. Shows upcoming appointments, and clinics. No other functionality
Messages doesn’t work. Not iPhone X ready 1/5
By Mark in SLC
If you send a message over some unknown limit the message fails to send and misreports the error as “Special characters are not allowed”. Frustrating because I spend my time editing my message down to a single sentence. Besides, how hard would it be to use UITextFieldDelegate’s “allowCharacters:inRange:” function to prevent malformed characters? Also, Apple will soon not allow new apps unless they are iPhone X ready, which this one isn’t. That gives you some idea of their commitment to keeping this app fresh.
Facility feature is broken 1/5
This app and their desktop is horrible. I've been trying to contact my doctor and can't because there's no option to choose a "facility" when composing an email.
You also cant reply to your doctors. You have to compose a brand new email every time you message so it's so difficult to understand what we're talking about since you continually have to go back to previous emails.
They should really just hire a digital agency to do this. This is supposed to be for medical communication and clearly their developers are not equipped to handle this type of technology.
Healow App - Great! 5/5
So far so good with the App. I use it for myself and my young son.
Great idea, but.... 3/5
I love the idea of being able to access all of my care information in one place, but so far the only information available is my appointment schedule and lab corporate results. I want access to everything else like the stats, meds, locate other doctors, billing, etc.
Great app 5/5
Love this app! I love being able to check my kids stats and everything on my phone. Never have a problem with it.
Potential, but not there 2/5
This app has a lot of potential, but needs some help. The most annoying thing I just dealt with was trying to send a message. It apparently does not recognize “special characters” like that crazy apostrophe; so now I had to spend five minutes editing what should have been a 45 second note and probably look like some trashy human who texts people using an old flip phone and can’t use proper punctuation. Please advise your neckbeard programmers that they should integrate a standard text editor or modify the rules to include punctuation.
App is deaf-friendly! So happy! 5/5
By Wendy Evans
I’m deaf so calling doctor for results and making appointments is pain in the butt for deaf community. Often I have to go to the doc office just to set up appointment when I can’t get thru the phone calls. This app allows me access to my medical files and check my results from lab. I’m so glad my family office finally added this app making it easier for me. I can make appointment on this too! And I can finally email my doctor or nurse with questions I have. No more missed phone calls! No miscommunication while in the office. Doctor can write me email explaining what I needed to know and what to expect to help me remember. We don’t have sign language Interpreter in the office so I depends on this very heavy!