Doesn’t take password 2/5
I’ve had to uninstall and reinstall numerous times as it does not recognize my password and just takes me in a “sign in”loop. Extremely frustrating when trying to get timely messages from my doctor.
Print and Add to Calendar options 3/5
The Print and Add to Calendar options are glitchy. Actually, the print option does not work at all. Add to Calendar option takes a few tries before it finally works.
The producers of the app have received many complaints regarding this app, and one would think by now there would have been better upgrades. I cannot help but wonder just how secure a user’s information is via this app.
By Waste of 0.99 cents
Update is not working 1/5
I updated the version of the app because it didn’t give me an option not to.
Now it won’t let me log in.
I have never had any problems until the update.
Sign in flaw 2/5
There must be a mobile sign in flaw with iPhone and this app. Works fine with PC but not on mobile device.
Received a notification app needed updated. Just buffered and would not finish updating.
By Bruce Mack
Had no trouble getting in...but what is the sense of the app if there is no medical (surgical) history? Or am I not looking in the right place?
No access 1/5
Opened app, states update required. Cannot find and update. Remove app from iPad, reinstalled still will not open. Update required.
Terrible app and website 1/5
I tried to access the app but it locked me out. I tired to reset the password multiple times but just when it was supposed to accept the new password the website would return a message “try back later”. Checking the website wasn’t any better. The website had a contact us option but after drafting a question and clicking send resulted in “try back later”.
The output at this website and app appears to be an abundance of frustration.
Can’t Reply 3/5
Overall the app is functional but there is no reply feature to a message ... then when you search for who sent it.... their name isn’t found
What happened??? 1/5
By MH in KY
This app was functional but since the March 2019 update it is TERRIBLE! I can’t even log in anymore. After submitting username and password, I am redirected to the sign in page. A viscous circle never actually allowing entry. PLEASE, put the old version back!! If I could give zero stars, I would.
App no longer loads! 1/5
The app says there is an update to install, (iPad), it takes you to Apple store but no update to install. It's useless now.
Low quality app 1/5
This app is poorly designed and implemented. Does not work on my iphone xr. I called the Cerner help desk. They said they knew about the iphone xr issues and would deal with them in an update in a few months.
Many other issues with the app when I use my wifes iphone to login to my account. There is no way to print messages or forward them to an email address. My health care provider sends my referrals as messages to my account and I can only show doctors offices who want me to bring a paper copy of refferals my wifes iphone screen. Adding a print option for messages would be helpful.
I cannot access/read previous shots and other treatments that I have had.
Many other issues with this app. To summarize it is a piece of crap.
No longer works on iPad 1/5
After last update, app no longer works on my iPad. Note says it is not compatible with that device.
Can’t Schedule an Appointment 2/5
The reason I got this app was to be able to email my doctor, see lab results, and request appointments without having to wait on hold for ages or talk to someone, especially on days when it hurts to talk. The app and the website NEVER. WORK. TO. SCHEDULE. APPOINTMENTS! Very annoying. Please fix this.
App is now USELESS!! ☹️🤮🤯🙈 1/5
By Alternative Reviews
Update: So you update the App in March 2019 after lots of neglect AND we get web access from our browser 🤔
Seems we’re going backwards NOT foreword for app so important in the Dr. patient communication aspects of treatment.
This update worse then previous one #sosad
Previously reviewed in 2017
So an App used message your Dr's at USC who no doubt pay this company some kind of fee can't or don't insist on working App in 2017?
With all the resources on campus develop a working iOS app REALLY it is the preferred way Dr.'s ask people communicate with them yet your app won't even open!!
Hello UCLA 😃
We're sorry, but something went wrong.
If you are the application owner check the logs for more information.
Used to be good 1/5
Until an seasoned developer decided to make it ask for credentials again. This is a common mistake among sw dev.
Blank screen upon opening the update 1/5
When I try to update the site it goes to a blank screen. Useless on the iPad. Have to use the iPhone or a laptop. A fix is needed for iPad use.
Was perfect before the last two updates 2/5
By N. Wheeler
I don’t know what’s going on with the login now. You have to login on the regular website instead of through the app. I will be logging in through the website from now on. Deleting this app
Quirky inconsistent app 2/5
The notifications don’t turn off (ex: read a message but notification still on) or I don’t get a push notification even though they are on (ex: if I get a message). Now it updated and Touch ID no longer works. When I open the app, it says I have to log into the website and it loads two additional screens before I can log in (entering log in and password) every time. It was convenient at first but now it’s pointless; I can just go to the website and log in, less steps haha. Going to keep it another week than probably delete.
Hey code monkeys 1/5
Don’t read this review until you fix the issue with the notifications above. At which point you can skip over it. Let me guess, If Apple didn’t handcuff you... blah, blah, blah. And wash your beard. It stinks.
update app 2/5
PLEASE update for iPhone X users
Why is this not updated 2/5
It seems as the developers don’t focus on this app any more and it plays a huge part in my health. Why is there a lack of support? It use to have Face ID but now they took that away. Along with this app not being compatible with my iPhone 10 like cmon fellas what are y’all doing? Who is responsible for developing this app?
Just use mobile Safari 2/5
That’s all the app is: a wrapper around the website. You’re better off viewing it in a real browser.
Notification won’t go away 2/5
Every since the last message from my doctor the notification won’t go away. I have no new messages and it’s very annoying because how am I to be sure when the doctor send me a message on test results or answer my questions or even want me to follow up on something?
Update !! 1/5
No update long time ago.
ZERO STARS 1/5
This app is basically WORTHLESS!!!!! My medical records are nowhere near complete. My list of medicines are not complete and INCORRECT.
The oncologists that I was suppose to see are NOT LISTED.
I am deleting this worthless app.
Can this app be any more useless? It’s basically just a webpage viewer for their website, and the app is not even optimized for iPhone X / XR / XS.
Can't Log In 1/5
I can't get past the login screen due to the robot verification. When I click on "I Am Not A Robot" the circle just keeps spinning and never checks, so I can't even log in. Completely useless.
Lab results 2/5
The only reason I downloaded this app was to be able to view my lab results. I still cannot see my lab results listed where it says “lab results” it’s dumb. On the bright side, I can easily email my doctor without having to call the office and leaving a message with the receptionist.
Horrible layout 1/5
Test results layout is terrible. No easy way to compare your results to what it should be. Not visually appealing.
The MyChart app is much better at this. It plots results on a range and also enables you to do charts on the history of your results so you can see how things improve.
I wish my hospital would switch to MyChart instead.
It will sign in but doesn’t show me anything after that. Tells me to download.. Clicked downloaded & file can’t be downloaded.
Notifications do not work properly 2/5
I always have 1 notification no matter what I do. Can’t make it go away. Must log in regularly to see if there was a reply or lab.
It is literally just a WebView. 1/5
See title. How lazy do you have to be. It makes me sad UAB probably actually paid for this crap. Hope the intern that made this has done something better with their life.
* You get an icon on your home screen, but you can do this in iOS without a dedicated app.
* You can more easily swipe to open the drawer.
* Literally the normal website wrapped in a WebView object.
* Top component seems to break quite often and doesn’t follow through with scrolling.
* Does not support newer iPhone screens.
Fix it please 1/5
By people upset
It would not let me go to the first page it’s stuck on a white canvas with writing that is telling me that I need to download something.
I pressed button to download and it does nothing.
So I cannot really rate it.
I still can’t get passed the white canvas.
Not user friendly 1/5
By Robby Lund
User Interface needs work. App doesn’t utilize entire iPhone X screen. Sometimes information doesn’t display correctly in app.
No way to register 1/5
I couldn’t find the registration button anywhere, so how can I log in without username and password?
Not very user friendly 2/5
While using this app to complete forms for my doctor’s appointment, I could not select the appropriate response. Every time I clicked the response, the response options would roll up. At other times, after downloading a document for review, I was not able to go back to the main screen without completely closing out the app. In theory, sounds great; in reality, the app does not work well.
Cerner app for iPhone/iPod 1/5
I haveBeen trying to get this app to work on my phone and iPod for several months now. As of now I still haven’t got it to work it works great on my old android phone but will not work on my iPad or iPhone the download button is Written over by the hospital choice. Still can’t get it to download the proper hospital system. Can’t get through to Cerner for assistance. Don’t know what else to do. I’m gonna delete the whole darn thing until somebody gets back to me. Which I doubt any anytime soon will happen.
Error 500 2/5
That’s what you get when you go and log in error500
Can’t have access any longer 1/5
By Grindr fan usa
The app doesn’t work any longer. It used to works Perfect. only marks error.
Cant access my account 2/5
It’s been more than a week i cant access my account it gives me a message saying to select health organization and it gives me the download option but it wont do nothing
Total Crap 1/5
After using this app for a few years it totally stopped working and CS says I don’t have an account. Just avoid this app and communicate with your Dr.
When opening the app, it says that I need to download my specific clinic. I have one option, Cerner Clinic. When I click download, nothing happens. There are no other options, not even a help link.
What a horrible App 1/5
Your App is so hard to use. The notification alert cannot be cleared after it has been read. Cerner Corporation why not at look at and copy an App like Mayo Clinic has it is so easy to navigate and use, much better than what you put out! Please fix our change yours so it is more user friendly
Notification Error 2/5
App works great. I really wish, with all the other reviews on this issue, that they would fix the notification flaw. It’s annoying. It shows that you have a message waiting, you go into the app, spend the time to navigate to the messages, and there is nothing waiting but hasn’t been read. Annoying. It’s been going on for over a year now. Fix it already.
Notifications not working 2/5
By George Gloss
App is ok, but the notifications never go away. They never work. It is constantly at 1, and it’s very annoying. I keep checking the app and don’t see anything to clear it. I am not the only one to complain of this. Can’t find support on it anywhere.
Great but needs work 4/5
I love this, it’s helpful in so many ways. However the notification error needs to be corrected. Showing that there’s a notification when there’s nothing that hasn’t been seen, read, or opened is misleading & what should be an easily fixable issue.
Buggy app 3/5
Works for the most part but the notification won’t go away.