I can’t even log in to the app since the update. I would give zero stars if I could
Won’t connect to my chart 1/5
App is now USELESS!! ☹️🤮🤯🙈 1/5
By Alternative Reviews
Update: May 2020 sooo a year later and still same useless web supported Application which leads to WHY even have an APP in the iPhone & iPad store just tell patients use our web site for ALL Keck USC related needs.
That your actually paid a fee for your app and service IS everything wrong with the high cost of health care and huge waste of money being given to companies in golf game deals.
Truly disgusting all that money does go into research or ppe for your staff.
Update: So you update the App in March 2019 after lots of neglect AND we get web access from our browser 🤔
Seems we’re going backwards NOT foreword for app so important in the Dr. patient communication aspects of treatment.
This update worse then previous one #sosad
Previously reviewed in 2017
So an App used message your Dr's at USC who no doubt pay this company some kind of fee can't or don't insist on working App in 2017?
With all the resources on campus develop a working iOS app REALLY it is the preferred way Dr.'s ask people communicate with them yet your app won't even open!!
Hello UCLA 😃
We're sorry, but something went wrong.
If you are the application owner check the logs for more information.
Worst ever !!!!!😟😟😟😟 1/5
Every time I try to get on, the system is down !!! Why even bother having it !!!!
Limited Access, Decent App 3/5
The HealtheLife app has the ability to show patients recently completed labs, some radiology results (depending on the interoperability access between Cerner Corp and the hospital organization) and list of meds/vaccines taken from a recent visit at the hospital. If you are expecting to communicate with your health care provider, this app is limited. The doctor has to have access to the Cerner electronic health record system in their offices in order to receive messages from patients. Since many doctors have various EHR apps in their offices, there’s a good chance they do not have the Cerner EHR. For just showing recent results done at the hospital, the app is good.
Room for improvement 2/5
This app has some good, but more bad. I appreciate that I can send messages and look at results. It’s a bit clunky with a poor interface/design. Needs a lot of help there. When I first downloaded it in Fall 2019, I was able to use facial recognition to log in. That feature disappeared at some point. I really wish the app developers would bring that back. I haven’t changed phones, using iPhone X.
Extremely Poor 1/5
By A patient!
Why have they reduced this app? It is basically a joke. Every time I’d like to go back to a previous page, there isn’t any way to navigate back and wants you to reopen the app all over.
They know this and don’t care!!!
No photos 1/5
This app doesn’t allow photo uploads. It takes you to “size” and has no buttons to select and continue. An obvious glitch, has been there for months. And somehow no one has fixed it. Photos of patients are kind of crucial during a global pandemic when doctors aren’t allowing non-emergency patients to be seen in person. Thanks for doing your part HealthELife 🙄. If I could have sent my doctors photos it would literally have saved me several in-person visits to the urgent care clinic!!
Junk. Counselors send me Likert scale questionnaires to complete and it isn’t possible because at bottom of iPhone 10 max still cannot read or select all the choices. Don’t waste your time. Log on using browser. At least that’s reasonably tolerable.
I finally was able to discover which app to open the app will not take my password. However, however, if I google it and manually put in the password it gets me in. What is going on?
Worst “health” app ever used 2/5
Poor GUI layout. Difficult to navigate. Icon shows notifications with small red numeral, but opening the app there is no way to find what the notifications are for. Very poor execution.
I can (sort of) communicate with the docs at UAB, which is the ONLY reason I keep this blasted app on my phone. It is so frustrating to be trying to care for my husband and have to keep logging in and checking the app inbox for messages from the docs.... all because HealtheLife’s notifications/ badges/ banners DO NOT WORK. UAB is paying for this app from Cerner but I so wish they would dump it and use something else. Many other people leaving similar reviews but still no fix. Perhaps UAB only wants the EHR function, but patients need and want easy communication. FIX THIS.
Locked up 1/5
I am downloading form to be sent in message and the App locked up on me
User friendly 5/5
Very easy to navigate through, see my records and send a message to my provider.
Logged in on my iPad, can’t navigate or logout once a document is selected. 1/5
Doesn’t work with multiple providers 1/5
I have doctors in more than location/network. The app has the option to change locations but it won’t change. Also it would be nice to have one log in and be able to access your records for each location
Terrible, unreliable app since update Fall of 2019 1/5
This app has become completely unusable. I cannot send our providers messages without getting an error message that I don’t have authorization to do so (it works fine from a computer). I can no longer make appointments, reschedule or cancel appointments and today I can’t even view our upcoming appointments. I have spoken with our hospital’s tech support and can’t seem to get these issues resolved. Extremely frustrating and time consuming!
Was able to log in but when clicking on upcoming schedules or checking on medical records all I get is an error message! What’s the point of having an app that won’t show you anything?
Health app connection 1/5
When is this application going to be compatible with apples health app?
New Update 5/5
The new update seems to be working so far 👍🏻
Can’t send messages 1/5
Please fix this app!! I can’t even send messages to my doctors!
Please revisit fixes in this app. Since recent updates the app is terrible. Won’t log in or takes forever to get in, messages won’t send, get an unauthorized access code after hitting send, have to go back and retype the message several times and the notifications won’t go away after checking. This app needs serious attention.
My doctor requires we submit appointment requests through the app. The appointment platform is consistently crashing and glitchy. Unable to access care due to cruddy programming.
Messaging error 3/5
I use my app to email my doctors, but since the update I keep getting an error message every time I try to send the message. It’s says I’m an unauthorized user for the page and to use the back arrow to exit the page. This error in the app has been making me frustrated because I can read my doctor’s message but can’t reply to his questions. Please fix this.
Not authorized ?? 1/5
By Sunai kami-san
I’m not authorized to send a message to my daughters pediatrician? I can’t only send messages if I use this on the safari / desktop computer.. this app needs ALOT of work. Ponte vergas
Piece of crap 1/5
It’s used for medical purposes and it’s not reliable to use for messages, appointments, or checking records.
It’s a pathetic web app ported to iPhone. Use the website or make a bookmark. But even their website is crummy feces.
when they fixed the problem to see the appointments nothing comes out and for several months the application is like this
Horrible App 1/5
This app has a long way to go when it comes to stability. Crashes Everytime I try to add an event to calender. The people making the app need a better foundation in data structures, and BST.
Screen shots 3/5
Could you use more obvious test patient names on your App Store examples? If my name was Joseph Williams or Raul Garcia and you had amphetamines listed on a Med list with my name on it I would not be pleased.
Logging in 3/5
For a while now, the app will not let me use face recognition to log in and it won’t allow me to turn it on.
Dislike this app since last 2 updates 2/5
When trying to use Add to calendar the app crashes, it does not take you to the calendar and when you open the app again it requires log in info just to crash again when you retry Add to calendar. This was working the way it was suppose to until the last update. This is something I use daily and is very inconvenient. Thank you for your help with this!
Sign in errorr 3/5
I have to delete and download the app every once in a while as it just stop signing me in for no reason. When I sign In Ob my computer it’s fine, but app doesn’t sign in and gives the errors. Deleting now again and trying from the begging.
Horrible app 1/5
Not even able to send messages
Useless App 1/5
This app used to be convenient and helpful but now it does nothing for us. I can rarely get a message to send or modify appointments without getting an error message. For the past two days, I haven’t been able to login unless I’m on the web. It would be great if it worked properly. Uninstalling!
Every time app updates… You can’t login 1/5
This is a great app until it wants to update.... So far the last 4 updates will not let you log in afterwards. I have to keep messing with my login/password &/or thumb print for days before it recognizes me as the user. 😡Fix it!!!🤬
Update gone WRONG! 1/5
App won’t work after last update. Would be nice if it did!
Force closes. Can’t open. 1/5
No matter how I log in this won’t open and when you are going to a new appointment and don’t have any paperwork because its all in the app, it really really stinks.
App doesn’t even load 1/5
Since past few months the App does not even let me log in... just says loading session! The app has become a joke if you read all the recent reviews!! So disappointed with this app. Wish I could give negative star rating!
Update broke the app 1/5
Unable to open app after the last update. Will not let me sign in.
By Kapiolani M
I really need to log-in to follow up on my daughter’s labs, radiology/pathology reports and general information. I am sitting in her hospital room and I do not have any information as of present, this is very frustrating as I use this as a tool to be able to ask questions concerning her care.
Please fix this app
So many problems 🤦♀️ 3/5
Before the last update I couldn’t get the fingerprint option to switch on. It would turn green then go right back to being in the off position. After the last update ICANT EVEN LOGIN!! It won’t let me and just keeps saying to contact support. When I press the option to contact support in the App Store it takes me to another page to login. When I try to login to this page it says that my username doesn’t exist!? I just used this app a few days ago before it was updated. I know I didn’t login wrong. I’ll try deleting it and reinstalling.
Edit: this fixed a few of the issues. We will see if anything else changed🤦♀️😑
Doesn’t work 1/5
I see that way back in October someone commented that they weren’t able to schedule appointments and as of this morning it still
Didn’t work. The whole app is laborious and not that user friendly and pretty much useless
New update 1/5
By You're lazy
Can’t access the app at all
Zero stars 1/5
By BG Golfer
Doesn’t load since the last update 1/2/2020. Completely useless now.
Worthless App 1/5
Unable to login after app update that was released 16 hours ago. Had to completely uninstall app just to get to the login screen. Now it just sits there connecting to session and eventually times out.
Unable to open app after jan 2 update 1/5
After the Jan 2 update the app will no longer open. Im waiting for a communication response from the diabetes lab and the app is non functioning. Very poor Cerner.
Not user Friendly 2/5
By Don Delevega
Both the wen based and app need a bunch of work!
They need to do more user testing to improve users the usability!
Somehow the data is there!
Buggy app 1/5
This app has a lot of potential but it has been inconvenient to use. A bug causing lab results to appear in random order has been fixed, but send out labs recently entered do not come at the top of the whole list. Nor does the app list lab results that are still pending. With a recent update 101.7.4 the Face ID feature no longer works although it’s enabled still in settings.
Now useless 1/5
I can’t even sign in. It will never the load the page to sign in on my iPad since October. The app on my phone works fine since the last update until I try to message a doctor and it tells me I am unauthorized to do that. I need this app to work since I have a medically fragile child and have to message doctors back and forth almost daily. I have to do this on my computer now, which is a lot less convenient especially when when we are out to appointments all the time and I don’t have my computer with me.
Time to pull the plug? 1/5
Sorry for the pun, but I just decided to delete this app. Important things, like being able to send messages to my doctor, reply to messages from him, and the ability to log in using Face ID all seemed to stop working around the time they updated the user interface earlier this year.