No link sent 1/5
I never received the link.
Pain to get into 1/5
Between not being able to verify my email and longing in to app, I’m still not able to view my profile
Sarah Sawyer 1/5
Can’t get logged in . It sends me a link to verify email . Then it says something went wrong.
Worst App Ever! Don’t Waste Your Time! 1/5
If I could give this app a “zero” star rating, I would! I have worked with three medical/health record apps, and this is the worst electronic medical/health record app so far! The app and the healthtap.com website does not talk to each other. Reporting app issues to healthtap.com is a nightmare. I then looked at where they were based... California!
Can’t load 1/5
Stuck in the loading wheel of death while waiting for a doctors answer ... I had to go to website
Never a problem until now 1/5
Asked a question and paid $5 to get a faster answer. Got NO answer. Very disappointed. Time to delete and use REAL doctors.
Not worth it 1/5
Paid for a question which didn’t get answered.
Don’t waste your time. 1/5
Don’t bother. Questions don’t get answered. Customer support gives you the run around by saying that they don’t see any unanswered consultations........ can’t wait to see what they say after seeing the screenshot I sent proving they blatantly ignore people. This app needs to be removed.
By SF Girl 985
Genius! Quick easy consults. Ran out of back medication while traveling and they immediately called in a prescription. Love Heath tap
By Bostonian in Brooklyn
It said it sent me a thing to check my password, but it didn’t. At least he didn’t tell me where to look for it
Pretty helpful 5/5
Get this through my company. Free doctor visits and other information.
These reviews are fake, here is my experience 1/5
I was charged $45 and not given any type of service beyond a greeting. I filed a complaint and they refused to refund me. The customer service is poor and the medical treatment is egregious. Do not give this app your credit card info.
Awesome, Provide a lot of information 5/5
Very helpful application
So far a scam. 1/5
I spent 50 dollars to do a text consultation with a doctor and it’s been 2 days and still nothing. I contacted customer service and haven’t heard anything back. There’s no data showing I sent a message. I’m really upset right now.
What happened? 1/5
Ever since this new update whenever I post a question it’s been answered by the same doctor who is a psychiatrist. A psychiatrist has no business answering an internal medicine question. Please bring back the other variety of doctors.
Waste of time 1/5
App would not load. Just kept giving me the spin wheel of death.
Accessible healthcare 5/5
It’s been about two years now since I have started using HealthTap. I don’t have health insurance and seeing a psychiatrist is so affordable with the app. I mainly use this app for psychiatry and I have yet to find another medical app that’s as affordable. I have also experienced great customer service. I have reached out to them multiple occasions with different issues and it’s always kindly and reasonably solved. I believe HealthTap has two types of subscription. I’m subscribed to one of them. The app isn’t perfect and depending on how you use it, you might not be as satisfied as me. I see it improving over the years though and they have added new features. As of now, I’m definitely going to continue using it. Thanks HealthTap for making healthcare more accessible!
Poor communication with drs 2/5
The theory of this app is great, however it is meant to save you time but in fact the doctors have 48 hours before they have to reply to you. This is not stated anywhere in the app before you pay. So if you need antibiotics for strep throat don’t use this app. In 48 hours you’ll be so sick you’ll have to go to the hospital. So much for convenience. I’ll stick with Doctor on Demand app.
Doesn’t let me get past welcome screen 1/5
I was able to log in but as soon as my account loaded, the app wouldn’t let me get passed the “are you pregnant” question. Every time I submit my answer it does not load correctly even when I restart the app.
Awesome redesign 5/5
By Aseem Sharma
This redesign makes an app with so many features so easy to use. Great job guys. Must have been a lot of effort. Totally worth it
New App not good 3/5
My doctor sent an rx but it did not go through
I tried to get support but the support tab not working
Your App 4/5
By Digitally Frank
I tried to up date the App it still says I need to up date. It’s on Version 7.
Helpful, but... 3/5
...the Symptom checker part of the app is awful and has been for quite some time. Each time you attempt to add a symptom, the HealthTap symbol circles, as if “working” for 30 secs-several minutes...for EVERY symptom! I got up to 30 symptoms (yes I have that many) and it wouldn’t let me add anymore. (Getting to 30 symptoms took me over 45 MINUTES due to the “working” symbol. THEN I finally just hit the button for “Results”...(there’s that stupid symbol again), but did nothing (asking me to add another symptom...but I couldn’t bc 30 is max. So I tried “Results” again...(WORKING HEALTHTAP SYMBOL)...then back to the “Add a symptom page”. In other words, I wasted an hour of my day today for nothing more than to add to my frustrations, anxiety, irritability, and depression!!! Thanks HealthTap!!!
Awful Service 1/5
I just paid $44 for an appointment, the call was “dropped” mid consultation and the number I was given to contact the dr to complete the consult was disconnected! I called customer service and the tech support dept was the only dept available. She said the dr closed the consultation out and I’d have to pay for another consultation. Of course I pitched a fit and she said, well I can issue a refund, but it’ll take 4-5 business days to process. Are you kidding me?!?! I said isn’t there some way you can just give me another consultation? Not unless I pay again! Ok, that’s ridiculous!!! She said she’d try to call the dr but there’s no guarantee they’ll respond to her since it’s a holiday. Well ok, maybe if you can’t promise service on a holiday you shouldn’t offer services on holidays!!! So frustrating. I’m still sick and no meds!
Waist of money! 1/5
Unless you are looking to subscribe to a doctor access or a simple second opinion it’s a waist of money! This app began as the perfect solution to all the money spent for those of us who will never meet our deductible. Now it’s pointless. I just told a doctor e were unable to be seen by an ophthalmologist for an emergency and needed a diagnosis and medication. She literally said seek medical attention immediately... and that cost me $49!
Very useful 5/5
By A very happy doctor
Amazing that you can get health answers from US doctors for free. And after getting a free answer, you can make a virtual appointment with a specialist, or drop in to a primary care doctor visit without any waiting.
No help after money is taken. 1/5
Prescription was out of stock at all pharmacies, since it is an online consult there is no doctor to call to change it to a lower dose to get it now. Called customer support to try to get some help and was told it was not their fault and I would have to pay another fee to get the prescription changed. Which is annoying, but not a huge deal. It was the incredibly rude “helper” on the phone who really set me off. To already be sick and frustrated and then be told to basically go screw myself is a joke. Can’t have sympathetic customer service? Then watch your reviews go right down the toilet.
I was told by the app I could live chat about a current medical issue, waited and no one ever was available. Then it had me submit a form and said someone would message me. Hours later I got a note that someone was ready to chat then, turns out that was also a form, and now it says 24 hours for someone to reply. Meanwhile I was charged $54. Total scam! I have emailed twice about refunds and gotten no where. I am sick and was trying to avoid going to the ER. Do not waste your time or money.
Be very careful 1/5
Will charge you for every text even though it says chatting is free and will not necessarily connect you with the right doctor. You may be charged to see a doctor who says they have no authority to help you with your specific request and have to go back to the start and try to be connected with a doctor that can actually help.
Good place for questions 4/5
I love the fact that I can ask a general or specific medical question for free and it sends it out for many doctors to answer so you can get a wide variety of feedback. I have not hired a doctor yet but I'm considering it. Plus you can search already answered questions that may be similar to yours. Great place for medical information!
Waisted money 1/5
By Help i need a Doc
Waisted my money I have the flu was sent to a doctor in my area another fee and got no satisfaction
nice app 5/5
By Shitong Li
this app help me
Don’t bother... 1/5
Don’t bother. There are better apps and FaceTime doctor “appointments” out there for the same price. I stupidly tried it twice and both times absolutely worthless. Not very user friendly site either. The number of doctors available at a given time is more limited than other sites as well.
Good app for medical advice. 5/5
This app has helped me asked doctors of Health questions that were answered faster than my own doctor returning my phone call to his answering service.
Decent but 4/5
App was good and interface was good. Doctor was good - friendly, helpful, listened carefully, talked as long as I wanted. However, he wasn't sure about how the patient side of the app worked. Not his fault. We assumed I'd be able to continue the convo at a diff time and that's how we left off - that'd id update the next day and see if his suggestions helped. But I can't do that because it wants me to pay again.
A true medical breakthrough 5/5
The key is the quality of the physicians which across the board has been excellent!
Instead of trying to get out of bed when you're feeling sick and waiting an hour to see a doctor care can be delivered in the convenience and comfort of one's home .
Thank you! 5/5
This app is a God send! Thank you so much for making it easier and faster than ever before to access healthcare on-demand!
Don't download 1/5
Love it! 5/5
My doctor retired and I thought I'd give this a try. I connected with Dr. Fritz and haven't turned back, I love him he is SO kind and easy to work with I can set up an appointment with him and he sends in my prescription to my pharmacy of choice and then sends me reminders to take my prescription! It's SO great! I give the app and Dr. Fritz 10000000 stars!
A complete waste of money. Do NOT pay for a consult. Most of the doctors a just trolling for patients and are not willing to help.
Great app 5/5
This app is so reliable! I definitely recommend it.
great app 5/5
extremely helpful. love this app, very good and helpful answers.
Easy way 5/5
By Aliento Mac's
Easy and convenience way to have a doctor appointment, thanks for this service
Awesome app 5/5
By Gucci 2 time say it 2 time
My go to app 5/5
This is my go to app whenever I have a question or concern about health issues...I find it very helpful!
I was able to successfully talk to a doctor and get a prescription for a bacterial infection, but when I tried to select a local pharmacy, a bug in this software (both app and website) prevented me from doing so. So I'm sitting here with a swollen mess of lymph nodes in my neck and their technical support has this far been useless. Been waiting for hours for them to fix whatever the issue is and call me back. Avoid this app/service until it's a more mature product.
By Tim Sl
This app is a great app. These doctors answers all of my medical questions. Love this app and I recommend it to anyone who needs has medical Questions.
Edit and Search Features 2/5
By Zealous User
When using a VPN, application was wrong. When inputting my home address manually tapping the search feature did not work. Also unable to edit section for reason for death of a parent. There may be other glitches, but I'm just getting started, and will let you know.