Made my life easier 5/5
I am absolutely in love with Hello Fresh, it has made my busy life easier. No grocery store lines, just fresh food and mouth watering recipes!! Thank you. Plus the app is so easy to use. Just joined the wine club, can’t wait!!!!
Drops without notice not to mention poor design
Plus we r not Hispanic but it seems if your menu r designed that way
Very different that we signed yp👎
Love the service, HATE the app/website 1/5
I love HelloFresh and their food. I persuaded my partner to use HelloFresh over blue apron but no longer. The app and website our useless. The app constantly crashes and the website lacks any navigation and so you end up going in circles. For the last two WEEKS I’ve been trying to update my payment type on the website/app but could never get the screen to load, or it would crash, or the payment type would not update. I’ve been pointed toward their billing department but I believe that a service built on ecommerce like HelloFresh should allow me to update my account myself. I cancelled my membership because of then frustration. (I even had to do this through an email because it wouldn’t load after multiple attempts online)
I love HelloFresh 5/5
By Lisa aka Momma,Nonna
I am so excited to receive my box of meals each week. I wait with great anticipation.
I love that I don’t have to think about what I’m going to make for dinner for 3 days of the week. I love that everything is supplied for the meal and that there are detailed step by step instructions. So easy my husband cooks sometimes now!!
App has multiple glitches 1/5
The app serves its purpose but has multiple glitches, especially in the menu tab. It shows the wrong week of recipes, won’t load any recipes, shows the same (wrong) picture for every recipe in a week, etc.
We love HelloFresh! 5/5
We never cooked before, but we donor only because HelloFresh makes it so easy!
Clear instructions mixed with support 5/5
I love this app when preparing meals. On many steps of the cooking process it even provides a built in timer. And I can advance to the next screen with verbal "Next". How cool is that!
Service is great app on the other hand 2/5
Good integrations! 5/5
The app is easy to use and is comparable in many ways to other meal programs in terms of selecting meals. The difference, and what makes it outstanding, is it’s integrations. How it posts to your calendar deliver/skipped schedules and adding nutritional info to iHealth. The integrations are the key to making it easier to use Hello Fresh!
Easy to Use 4/5
The app itself is easy to use considering what it offers. I see videos all over the internet of the steps in making a dish but HelloFresh doesn’t provide that. I wish it did. Especially since you only get ONE picture with each step (maybe). But the calendar is very easy to navigate and understand. I will give it that.
By Frey Daddy
My family and I are truly enjoying Hello Fresh. The selections are varied and they’re not too “out there” ingredient wise for my kids to enjoy without question.
Frozen All the Time! 2/5
This App either won’t open or opens and freezes constantly on my iPad! Is it just me or is anyone else having this problem?
App needs some work 3/5
Loving hello fresh and the convenience of it. The app needs some help though. Most of the time, it does not load at all
Love Hello Fresh but not the APP. Help! 4/5
HelloFresh to me is a five star. I would give 5 stars but the app needs a lot of work. So that’s the only reason why I’m doing 4 stars. Please DEV team give us something to look forward to. Help! The app crashes a lot. When I open it, it takes forever to open or sometimes won’t open at all. It signs me off ALL the time and I find myself having to log on consistently. It just logs you off automatically. The food list of options multiples to the same dish. Meaning I have to refresh it to see different choices. Example: when I go to select meals for the week all the plates are the same photo. The plates don’t match the description. Like you will see TACOS FOR ALL the meal selections. Lol. So I get out of the app and go back in to be able to see all the selections correctly. On the top where the date is it used to say when a box was being delivered or on its way etc. Nope. Not anymore. It’s just has little blanks of dashes with no info. It always seems to be trying to load info but I have to close it and reopen it to get it to work cause it won’t load properly. Other then that I love the concept and how it’s laid out. When it works it works nicely and it’s easy to use to make selections. Also the save button disappears all the time with food selections so I’m constantly having to check because it won’t save my meal selections. 90% of the time there’s an issue with the APP. If this can eventually be perfected then HelloFresh is well on its way. But there’s a lot of bugs to get rid of and updates to be made. Hello Fresh is amazing!!! I love, love, loveeee it! My husband and I have a great time cooking it up in the kitchen. All the recipes are on point. For a while I needed something new. After work I’m drained and can’t think of “what’s for dinner”
So HF makes it convenient, easy, fun healthy and just plain simple. I’m on my 4th month and I can’t get enough. I want it 5 times a week. Every meal is perfect. From packaging to delivery. It’s great. Customer service is also great. They help right away and correct anything that could of gone missing with an immediate credit that gets applied in your next box. Awesome. The food is delicious and very fulfilling. The flavors and possibilities are endless. My taste buds want more and more. I have become a serious chef and I love it. Thank you for making my life easier.
Hello Fresh 4/5
Great to use and usually quick! Sometimes loads slowly. Not as responsive as l would like vs perhaps I expect the behavior from the app that it isn’t designed to do....
Love it 5/5
By Hanna Webs
The app is simple, uncluttered. Love it!
Food is delicious 4/5
I really enjoy Hello Fresh! The food is flavorful. It took me a few boxes to get comfortable with the recipes. In the beginning it took me a lot longer to prepare than what they said, but now I have it down to a pretty good routine. I like that I’m using different ingredients then I normally would and it’s a lot of fun. I will likely pause the plan over the summer because we do a lot of grilling. My recommendation would be to add recipes for outdoor cooking.
I love it 5/5
I love hello fresh. No more what should I cook for dinner tonight. I get to pick what I want my family to eat
Love the service but app isn’t working for me! 2/5
I called and switched my plan for 3 meals/2 people a week to 2 meals/2 people. Unfortunately they then charge shipping for the meals, which I wasn’t warned about.
Also, the app won’t recognize the 2 meals either. Every time I go to select meals it limits to 2 selections but there is no save option (like it’s expecting a 3rd meal) and will not let me save. I have to go to my laptop to select meals now instead, which is not super convenient.
Hope they fix that but I tried with customer service and they just said to reinstall the app (which did nothing).
Money saving and delicious! 5/5
By SB Mom of 6
I have been pleasantly surprised by Hello Fresh! I have spent 27 years preparing meals for my large family so was skeptical as to how I would feel about this delivery of dinners to my doorstep. I LOVE IT! Not only are the meals delicious, but I save money (and time!) not having to go to the grocery store and buying more than I need and additional items that I see, grab, but don’t need either. Another benefit I have enjoyed is that the recipes introduce me to new flavors and spices that I have not ventured into in the past. My family and I are happy with the results! Hello Fresh has been a wonderful discovery!
Not Impressed 2/5
Struggling to get account on computer to sync and stay updated with account on AP. One seems to override the other.
Review of App Only-Not Service 2/5
The app is INTENSELY and (I believe) intentionally slow to deter users from changing their meal plans or skipping weeks. It takes over 2-3 mins sometimes for this stupid app to open and that’s just unacceptable.
Say hello to easy home cooking
Loved the food, but not many options now since I became gluten sensitive 3/5
I will love it again if they can come up with a way for you to put in your food allergies/intolerances. I don’t want to pay for ingredients I cannot use. Please develop a program for those of us who have special dietary needs.....
Quick and easy dinner 5/5
By Rainbow Lotto
My husband and I love it because it’s easy for me to cook .
100% WORTH IT! 5/5
By Alexa Rene
If I were getting just one perk from my HelloFresh plan, I may have given up on it after a few weeks - but when I say this service is an all-around score, I mean it. It eliminates the daily “what are we going to make for dinner tonight?” question, and the stress of having to figure it out or make a special trip to the grocery store after a long days work. It’s so extremely CONVENIENT. Also, I truly consider it a perk because it creates somewhat of a “date night” for my boyfriend and I. We usually cook the meals together so in lieu of taking a cooking class, we get the opportunity to experiment with a variety of fun and exciting meals and cook them right in the comfort of our home. We have so much fun cooking together and it’s definitely a new way to bond, learn about each other, and grow as a couple. And let’s not forget the most amazing perk......THE MEALS ARE DELICIOUS!!!! I’m not kidding. So many nights we’ll sit down to eat and think “there’s no way this one can top the last one” and then 1 bite in, we’re mind blown. HelloFresh gives you literally everything you’d want from a delivery meal service. If you’re thinking about trying it, don’t question yourself. It’s 100% worth giving a shot. Chances are....you’ll end up loving it as much as we do :)
Not as good as reviews say 2/5
I ordered 3 meals. I cooked one meal the first day and it was good...then the second meal and third meal were bad. The veggies were brown and old and most the items had expired dates. Pretty disappointed. Won’t waste money on this again.
My family ❤️’s Hello Fresh! 5/5
I wish I could give 6 ⭐️
I’m a Chef! 5/5
I’m not the greatest cook and don’t do well with “winging” in the kitchen even with items I’m familiar with using. Hello Fresh takes away the uncertainty and I’m confident that I’m feeding my family fantastic and healthy food choices.
Easy to navigate 5/5
I love the ease of this app - whatever you need to find, very easy.
I’m old and even I can find what I’m looking for. Love seeing what is coming up the next week. I had a problem with one dinner, wrote an email and within 1 day received a response and a refund was applied! Very good company
Hello Fresh app 5/5
Only positive! Easy to use and know your meal ahead of time.
Good App 4/5
Makes choosing your meals simple and sends notifications on cut off deadlines for making meal selections.
Delicious and easy 5/5
We so love our Hello Fresh meals!
Easy to use. 5/5
The app is VERY easy to use.
The food is great, the app is TERRIBLE 1/5
Also, customer service is horrible — they are VERY rude!!
The food is delicious and easy, but many other companies are just as good and don’t come with the headaches that Hello Fresh does! The app is terrible. It populates my iPhone with a calendar (within the iCalendar app) that sets off alarms at THREE O’CLOCK IN THE MORNING!! I delete the calendar, and the very next week, BAM! There it is waking me up at 3AM again!
Also, the photos on the app don’t always match the meal being described, causing me to order the wrong meal. Thankfully, i figured it out after just one screw up, so I double check every week now. The problem still exists though.
Terrible app, terrible people, pretty decent food.
Home cooking without the stress 5/5
My husband and I are huge fans of HelloFresh! It made life easier when we were both busy college student who didn’t want to live off fast food and ramen. Now as two busybodies always on the go I can’t praise enough how great it is to be able to pick a few meals for the week, not worry about grocery shopping for dinner and having the stability of a consistent bill for dinners for the week makes budgeting that much easier :) highly recommend!
App failure every week!! 2/5
Every week I have to delete app from my iPhone and download again to use because it always says, “Oops, there’s a problem, try again later”.
Great Food 5/5
I was having trouble figuring out what to Cook at dinner for myself and my son. Plain boring meals always. Then I sent for Hello Fresh. It renewed my interest in cooking. The Variety In meals is great and the Taste when cooked is amazing. Keeps me coming back for more. Quality!
Very user friendly! 5/5
By ❤️ fresh food
I honestly have no criticism in regards to the app! Or towards HelloFresh! Although, it would be super awesome if HelloFresh had an organic plan though!
By food you
It’s hard to find other menu choices so you can change your own and keep from having the same thing sent over and over again, need more choices!!!!! Please. Patty
Logged out too often 2/5
I literally have to re-log in weekly. It drives me insane. It makes their nicely designed app pointless if I need to log in every time I want to view or select my meals.
Nothing impressive but does the job 2/5
So, why not have the timers built into the app. Make a bar on the side with a timer per as needed?
The app constantly refuses to start so I have to manually end it once then I have to log in all the time. Annoying.
The swipe action is bad, I’m cooking - make it easier than full 1/3 screen to swipe to next.
Images are only okay and in some views you cut off the pictures, why is that? I’m guessing you are writing for phones as oh so many do, I’m using a tablet on a stand with a keyboard case.
So again, meh - not super well thought out, clunky and unreliable.
App is SUPER slow! Meals are still extensive to prepare.... 2/5
Please for the love of whatever you believe in, fix your APP! It’s obnoxiously slow and takes FOREVER to start. I’d like to use it the way it was intended for but can rarely get it to load.
Aside from the APP issue.... I’m still on my first HelloFresh order, so far it’s pretty good and yummy food though whoever wrote the recipe instructions should really rearrange the order of how to prepare the food. It’s rather hard keeping med-high heat veggies from burning while trying to take sausage out of its casing. Ugghh what a disaster. Would make sense to pre-prepare the sausage from the casing at the same time you are washing/cutting the veggies.
I’d also like to see less preparing of the food and more ready to go meals that just need a few simples things done to it. That was my main purpose in looking for an easy meal prep/cooking during the week. The HelloFresh start to finish meals are the same as if I bought the food items in the store. You’re really only saving yourself a trip to the grocery store and not searching for a recipe PLEASE MAKE THE MEALS LESS WORK!!! Thank you!
This has changed my life 5/5
HelloFresh is phenomenal. Simple, delicious, healthy, inexpensive, good variety, and no trips to the grocery store. They provide everything you need (except the basics like salt and olive oil) to make great meals.
There are many competing alternative services, but I haven’t bothered to compare them because I am so happy with this one.
One note: while the instructions are suitable for beginners, they are not for absolute beginners. If you don’t know how to safely handle raw poultry, how to core a pepper, or how to tell if your meat is done, you might need a little supervision at first. But these meals have greatly improved my cooking knowledge and skills.
I have been using hello fresh for a few months now. Unfortunately their app seems to be very unreliable. I have never been able to track a shipment in here (which I have reported) and most the time the app crashes when you open it the 1st Time.
Access to App 1/5
Finally after months of not loading on my phone, it finally loaded with this latest update. Pretty pitiful.
Love Hello Fresh 5/5
By CP & JP
My husband and I are always trying to figure out what to cook every night. We have been seeing Hello Fresh on commercials and we decided to try it. So glad we have. It takes the guess work out of what to eat. They are healthy meals, it is very fresh, and everything comes in bags and each meals are already separated. The recipes are easy to fix. You get these great recipe cards with step by step instructions. The meals take 30-to 45 minutes from start to finish and they are delicious. Customer service is awesome. We like the selection of meal choices and how they come packed for shipping. We will continue to order Hello Fresh. Try it if you haven’t.
Poor delivery system—meats leak in box 2/5
I have ordered from Hello Fresh 3 times and all 3 times the meat has leaked into the outer carton. I find this lack of quality control concerning and do not feel confident in the safety of the food items. Where along the process did the juices from the meat begin to seek into the packaging? I will not be ordering from this company again when there are so many competitors who offer high quality consumer safety processes and the food tastes great.