App is down 1/5
The app has been down for three days now. Please fix!!!
App does not work 1/5
App no longer works. Everything I click on says “oops something went wrong”. I even deleted and redownloaded the app but it still does not work. Really unfortunate because it was so easy to navigate and the website isn’t as convenient/user friendly!
Something went wrong; try again 1/5
Just about everything I click on says “Oops something went wrong. Try again.” Seems like more bugs need to be fixed...
Rating for hello fresh 5/5
By connie hakala
We love these meals. We haven’t had a bad one yet. They are all very tasty. We are trying things would never have tried before. Keep up the good work!!!
App Review 2/5
On 14 July, I downloaded the most recent version of the app. Unfortunately there must be some bug since I keep getting an “Oops something went wrong message”. I clicked the try again link but it’s not working. I can’t rate the food since I haven’t even received my first box. Please fix the app.
Crappy app 1/5
can’t open any of the items on the main menu- so basically worthless
Food is 5 stars! But ... 3/5
Service Set up really lacks. My family really enjoys the food and looks forward to something new each week. Everything for the most part is really fresh and very easy to follow, quick and organized which is perfect for a super busy working mom. Biggest problem for me aside from the occasional forgotten or incorrect order is they only cater to small families and portions do not feed teenage boys. Typically my kids eat and my husband and I don’t. Really too bad. Should add a feature to be able to customize family larger than 4 members without adding another membership entirely- doesn’t really make sense and for us may unfortunate be a deal breaker. Bummed
Broken app 1/5
New update doesn't work and can’t unroll update
I love hello fresh 4/5
It is a bit pricey to have weekly, but i honestly love it. I’ve never had a bad meal or recipe and I honestly think the food is better than it looks. Customer service was wonderful, I spoke to a real person not a voice recording!
I love the design of the app as well. I think they can improve the By adding videos of someone preparing the dish properly.
Easy & intuitive 5/5
By Paul Pfaff
This app, and the whole service, is great. Easy access to the meals, information, everything. We left for a 2 week vacation, and it could not have been any easier to turn the delivery off and back on. Great food, well supported by the app.
I really love Hello Fresh 5/5
I really like cooking and eating, I do not like shopping however. This is so convenient and the ingredients are delicious. I have made recipes that I wouldn’t normally and I love that. I’ve tried other programs and this one is by far the best! It is expensive but it’s worth it for me. I get really excited to come home from work and cook!
Making Cooking Fun 5/5
Hello Fresh makes it easy to prepare and cook great meals. Everything you need comes in the box. The meals takes us 30 -45 minutes to prepare, and we are learning a lot about cooking as we go. They also provide the option to skip a week or two. I highly recommend Hello Fresh!
We have tried several meal kits 5/5
By marie & jeff
Including Blue Apron and Marley Spoon. We thought Hello Fresh was the best. One thing we would like changed is often recipes require saute on stove and roasting in the oven. We are a one pan family so we make due with our large cast iron skillet. Sometimes the quality of the beef can be a little inconsistent. Other than that we are happy with Hello Fresh. We like leftovers and are wondering if we should order for 4 instead of 2. Thanks Hello Fresh! we would love to know that you received our feedback .
Never ending phone calls 1/5
By P MONEY11
Hello Fresh is a great company for people who want to cook. But when you cancel a subscription and then I get callls every week to try and uncancel my account. You guys are annoying. Customer service is super frustrating as they’ll only stop talking if you interrupt them. Please take my name and number off your stuff.
New Favorite Meals 5/5
I love the variety of meals and the steps are very easy to follow. The meals do not require a large amount of time to prepare, and my family loves all the meals.
Absolutely Amazing! 5/5
By Charlene 2019
HelloFresh is a healthy option, for a family that wants to stay on the right track & eat healthy.
SOGGY box and bags! 1/5
I received my first order today and I am not pleased.
The box containing the order is SOGGY as are the bags that contain the vegetables. The meat are not very cold and the portions are small for the price.
I called to cancel and I spoke with Catina, call reference# 72925. She wasn't exactly cheerful. I will never order again.
Best meal service app 4/5
Tried a bunch this is the only one that lets you manage everything seamlessly.
Very user friendly, one swipe and you’re there app!
Love it! 5/5
By Jax FF Retired
We are really enjoying the meals. The fact that the menus are planned and all the ingredients are ready is amazing. It’s very convenient to just grab the ingredients from the fridge and in about 30 minutes, a gourmet meal is on the table! Haven’t had a bad meal yet. Thank you hello fresh!
They raised the prices so I quit 3/5
Below is the original 5-Star review I wrote. Since then the prices on the good menu choices have gone up, often quite substantially. It’s no longer a good value.
Furthermore, be warned, as I just found out: You can’t just cancel your subscription from within the app. You have to call them. Very lame.
HelloFresh is phenomenal. Simple, delicious, healthy, inexpensive, good variety, and no trips to the grocery store. They provide everything you need (except the basics like salt and olive oil) to make great meals.
There are many competing alternative services, but I haven’t bothered to compare them because I am so happy with this one.
One note: while the instructions are suitable for beginners, they are not for absolute beginners. If you don’t know how to safely handle raw poultry, how to core a pepper, or how to tell if your meat is done, you might need a little supervision at first. But these meals have greatly improved my cooking knowledge and skills.
Hello fresh 3/5
The app works fine and I would have given 5 stars but the reason I didn’t is because I absolutely cannot stand that if you don’t pick your food the app will pick your food for you and it’s extremely frustrating paying for food I don’t even like.
Easy on the eyes, not so practical. 4/5
Good layout, easy to navigate to most common areas--but an arm and a leg to get to others. I find it difficult to unskip a week or make specific selection on meals/delivery etc.
STAY AWAY 1/5
Ordered from them once just to try, canceled the subscription. It’s been TWO YEARS AND THEY STILL CALL ME TEN TIMES EVERY DAY TO TRY TO GET ME TO RESUBSCRIBE. It’s stalker level and terrible and I would never use this service again. Stick with plated or homechef or every plate or dinnerly. They are not as clingy and won’t harass you.
love hellofresh 4/5
i enjoy hellofresh, saves lots of time and planning, while allowing to try new things. the recipes are simple and usually easy to follow, but i think it would be great if in the app it gave video demonstration for the recipe instructions.
Easy to use, easy to make, fun to eat! 5/5
This service has been a game changer for our dinners. So glad we took the leap of faith and ordered the first box!
Sorry HelloFresh - Not Happy! 1/5
So not happy this morning to learn a shipment is on the way to my Florida home. After deactivating my account for random shipments we were sure we skipped. I specifically told whoever called last week to get me to re-up that I would try again starting next week and to change the address to my NH home 😖 which I specifically spelled out for him even though it was on my account!
Yes it works. 3/5
This has been fun. The food variety is good and tasty. I enjoy the fish options. I like the portion sizes. We are empty-nesters. It’s hard to cook for just two. It’s nice to have plan the meals in advance. Everything comes included. I cook all my meals the day the box arrives. Then just grab and go the rest of the week. I love this.
My only complaint is there is not a low carb option. With every meal choice you have either potato’s, rice or pasta. I’d like to have a choice where it’s salad, all greens options. Lighter calorie choices for the summer. But otherwise it beats going to same ole restaurant. Going to the grocery store every other day. I like the delivery options.
Great app 5/5
By Colleen Trahan
Love the food, love the recipes, and LOVE how easy your app makes it! Highly recommend.
Delicious, fresh every time! 5/5
Look forward each week to our delivery!
Chicken wasn’t fresh 3/5
I received 3 different boxes and every time I received chicken, it had a foul odor and was bad. Outside of that, every single meal I cooked turned out great! I can honestly say I didn’t have one bad meal. I do however, think they are a little over priced. I got a discount for my first two boxes but forgot to cancel after that and got charged $64 for my next box (that came automatically without me selecting meals).
User Friendly 5/5
Hello Fresh makes it really easy to be able to see your weekly meals and the upcoming meals in your account!
Love this company! 5/5
If you’re lazy and don’t want to think about what you’re going to cook for the week or do to the grocery store, this delivery food service is for you! This has made cooking so much more enjoyable!
Canceling the service 1/5
Cant cancel your service on the app - have to call their 800 number. This is absolutely ridiculous! Why can I sign up on the app bit cant cancel on the app. Shady business practice to keep people using the service. I enjoyed Hello Fresh but not letting me cancel easily leaves a bad taste in my mouth. I may never sign up again for this reason (that is, after I jump through all their hoops to cancel it in the first place)
Really enjoying 5/5
I am really enjoying HelloFresh. I love:
1. My meals are complete, all thought out in one perfect package.
2. There’s no wasted food. Portions are perfectly thought out.
3. Recipes are fun to choose and the app makes it easy to plan a weeks menu and then sit back for delivery.
4. Recipes are delicious and expand my food horizons.
5. If I enjoyed the meal, the recipe is still available to do it again in the future!
6. No hassle! Great directions. If u can read, u can cook!
Undo Skips/Change selections 1/5
Every time the app updates my skips seem to disappear or my selections change. So once again they charged me for a box I didn’t want with food I can’t eat.
Good until you try to cancel 2/5
**update: i called back customer service and they quickly cancelled my account. However, even when the agent said i was being placed in a do not call list i still get sales calls every single day!!! At this point i dont care how good the meals are i will not renew. I work in sales and service too, in our company if a customer needs to cancel after we gave them other options they are fully respected, and guess what? We still make millions of dollars in profits ever year! The fact that these people are so harrasing speak a lot about management, these employees are probably severely impacted if they don't meet their retention goals and the customer suffers the consequences. So dear hello fresh please update your management practices to the 21st century, dont hold it over your sales people if a person needs to cancel, they need to cancel and thats it! It will not make you bankrupt!
I like the service but i decided to cancel for personal reasons temporarily. However they keep reactivating my account without permission and the customer service people do not take a no for an answer. If i ever had plans to go back to this service thats no longer an option. Thieves.
Significantly better than web version 5/5
The app is really intuitive and easy to use. If you regularly receive boxes, I highly recommend downloading the app.
Great meals. Great choices. 5/5
Love the meals and the great choices. Always fresh and easy to prepare.
Fishy sign up process 1/5
I decided to try this service. When I entered my credit card information, my bank app notified me that I was charged, but Hello Fresh keeps claiming there was a problem with the card. Obviously the problem is on their end and not with my data entry, bank, or card.
Guess I'll just appreciate saving myself from further headaches with this company.
Easy and fun! 5/5
This is great WSU to cook at home with the ease! No shopping or scrambling to figure out what to make. Everything you need is inside this fantastic box!
Do not order! 1/5
This subscription was great for a few months and then they started leaving out my ingredients! I paid for two meals received one bag of ingredients and two meats. They did this twice before I canceled. The first time I complained they only gave me $13 back. Would never recommend this subscription. They have good food ideas (with small portions) but it’s not worth it when I have to go out and buy the ingredients they carelessly forgot. Way too expensive for them to be careless.
It’s just fun! 5/5
My fiancé and I love selecting and cooking these meals together! You get everything you need with easy to follow instructions! The price is right, especially when you think about how much it costs to go out to eat. I definitely recommend giving Hello Fresh a try!!
Meals for 4 3/5
I am really disappointed in the bigger meals. There is nothing to choose from. I loved it until I had to go to 4. My niece moved in.
Love it! 5/5
This has been a very nice addition to our family meals. After having a brand new baby and then returning to work there isn’t much time to cook, this takes the process and simplified it!
Loved every meal we cooked 5/5
By Rena Morris
I Purchased this meal plan because my grandson who is 14 decided he wanted to cook. So to help them out I just cited to get hello fresh sister were giving a $20 credit for the first four orders you make. I must tell you that he thoroughly enjoyed making each meal it had almost 100% of the items you need up course not be cooking utensils but other than that everything was beautiful and tasted wonderful.I can’t wait to see what this weeks box will
Great meals! 5/5
We love Hello Fresh. The recipes are easy, and super tasty! We get the 2 person serving and it’s plenty of food for me and my 6’4 husband who eats a TON!
App has everything the website has! 5/5
Love using the app. Easy to decide the meals I want. Has all the info right in the app including nutrition, ingredients and cooking instructions.
Awesome ! 5/5
I love this app very user friendly along with great customer service . I truly never leave comments or reviews on absolutely anything but I love the meals that hellofresh packs for you. Every single meals is delicious and easy to follow!! Highly recommended.