Food and service fantastic, app not so much 4/5
This was a difficult review to write because the service and the app are two different things. As far as the HelloFresh fresh service itself, we could not be more pleased especially during this epidemic when it has been a godsend: high-quality, tasty, and easy to prepare meals delivered with absolute reliability every week. It is recommended without hesitation.
However, I am not so crazy about the app. I find it's not very iOS like and things like not being able to copy text are irritating. It's hard to say exactly but the interface is just not very pleasing.
So I have decided to go down one star but only because of the app otherwise everything perfect.
Meh...just average, maybe less... 3/5
I’ll admit the recipes are quite tasty, however the quality of the fresh produce is very uneven. Fresh potatoes and vegetables should be able last more than just 3-4 days in the refrigerator before losing their firmness. For what I’m charged for the weekly delivery fee, I have spent the same amount and have Instacart shoppers pick out a much better grade of fresh produce.
I’m a happy LOYAL customer 5/5
We started using HelloFresh before the world went side ways...LOTS of options out there and I’ll admit I’ve tried a basket and an apron and maybe a chef or two while we’ve been hunkered at home. It is not greener grass on the other side. HF has great instructions- easy to follow. The meals are very tasty. We enjoy the bowls and flat breads the most. Always surprised by how good the veggie options are...anytime there’s been a smashed tomato or a mix up in order the chat person solves the issue without a lot of hassle. I can’t say enough about what a great service this has been. It may not be for everyone but I enjoy cooking and hello fresh is my trusted sous chef getting all my ingredients together.
Great Meal Plan! 5/5
Love Hello Fresh! We are trying new things with NO trips to the grocery store. Makes weeknights so much easier. Price is very reasonable.
New member 4/5
By kari'z kitchen
I wish I could see what I’m being charged before my PayPal statement come in . There is no tab on the app that lets you see the amount.
This food is amazing, the recipes are easy to follow! Love the variety and the richness of the dishes!
Dropping off 2/5
Because of the coronavirus, my leasing office closed. I really enjoy these meals and loved how they’d call me when they were here and hand it to me.
But last time was not a good experience.
Had no idea they were here. Waited forever by my phone to get the call.
Eventually my friend who works at the leasing office noticed a package left outside and after TWO hours went by and it was still there, she went up and saw it was for me. She gave me a call to let me know.
Unbelievable that if she never would’ve seen it (because office is closed), I would’ve lost $50 right there.
I know this isn’t the companies fault and I should’ve reported it sooner. But it just made me want to never order from them again because what was the excuse?? Why couldn’t they have called me to let me know...why didn’t I get notified through the app...this isn’t cheap especially for my situation, was just very disappointing all together.
BUT they do have amazing easy to follow recipes with great ingredients!!! Definitely recommend if you don’t live in an apartment because they’ll leave it out for anyone to take. If you have a house, you’ll most likely see them pull up in the driveway and it’ll be left on your property if they don’t care to call you.
Wonderful Recipes! 5/5
This has been incredibly helpful in our household! The recipes are easy to follow, never too time consuming, and the ingredients are fresh and delicious. The spicing is perfect and my only wish would be that they included the names of the spices in their flavor packages. It would be so helpful.
Cooking for 2 5/5
By Katy Beck
This is the best meal service we have used. My SIL sent me a $20 off coupon for a different meal delivery service. We used our $20 off but it didn’t even compare to Hello Fresh. This has saved us at dinner time for so many weeks now. We absolutely love all the different foods we have never thought to try or at least not the way Hello Fresh presents it!!
Never disappointed 5/5
Nothing but good from HelloFresh
Violently Ill 1/5
By Waymond James
I had Hello Fresh for a few months, at first I had shipping issues on their end. Customer Service did little help but give me the run around. Issues were resolved and I forgave them. Had been happy for the most part. Recently I was having their scallops risotto. Nothing smelled fishy and I ate it first as instructed, about half way through I became violently ill, vomiting for the next hour. Obvious food poisoning. Pretty much a deal breaker. Now I’m scared to eat the recipes I have left. Never wrote an app review, felt I should probably warn people.
Great meals 5/5
By almost suzie
Great meals. Love them. Just happened to have gross green beans this time. First time in more than 10 kits!
Hello Fresh 3/5
Hello Fresh is consistent in its delivery of the box. The food is well packaged and everything included. Their food is fresh, tasty and good. I have learned to prepare and cook foods that I would probably not have if their selections didn’t offer them. I have been cooking with Hello Fresh for over a year. I appreciate that I have been able to change my selection on a Monday. Their customer service is very friendly and accommodating. I am a pescatarian and find it curious that they do not know what pescatarian is over the phone and do not include it as an diet option. The vegetarian option works sometimes but I often have to usually select a different selection. Also, their portion size for a meal is too small. When I go to a restaurant my meal portion is filling. Hello Fresh portion size is half or three-quarter of a serving at best. So I always feel that I’m paying more and getting less, and I have to prepare, cook and clean up after cooking. So I often skip weeks or seriously consider canceling my subscription because sometimes it doesn’t feel worth it.
How do you cancel the service? 1/5
I don’t want it anymore and it keeps coming.
Awesome, but... 3/5
I’ll start by saying this food service is really well put together and the meals (recipes) are awesome. I’ve really enjoyed cooking with this service. The problems I have are price and lack of variety. My wife and I are pescatarians and there are so many different kinds of fish and recipes out there I just feel like there could be more recipes (this includes vegetarian). If you choose a recipe with “fancy fish”, something other than barramundi or tilapia, they tack on an extra $4.99 per meal. They do the same with meals they label as “gourmet” or “taste tours”. And then shipping is $7.99 so the price per meals comes out to around $13. We could order delivery from one of our local establishments for the same price so it’s definitely not cost effective and I’m the one cooking the meal.
Very satisfied customer! 5/5
I love the food & simplicity of Hello Fresh. We had a few minor issues, one was my fault & one was during COVID. So, both totally understandable. I was able to contact customer service quickly & the issues were resolved within minutes! I also love that we can change our meals & account status super easy from our phones without having to spend a lot of time on the computer!!
Best thing ever ! 5/5
To help my wife who works late I started cooking dinner. Hello Fresh makes it easy for me to make us really great meals. We haven’t had any we didn’t like and many we absolutely love. It has also helped me improve my cooking skills. The food quality is great and deliveries are always on time. It was also a huge help during Covid 19 as we didn’t have to make unnecessary trips to the store. You won’t regret trying Hello Fresh and if you’re like us you will continue to order every week. We even had it sent to our vacation home and now that she’s currently working from home we enjoy making them together.
Just the right portions of food and excellent flavors. 4/5
Easy to follow recipe, food is tasty, very fresh produce included and just the right about of portions for the two of us.
Husband cooking 5/5
My husband has found your directions so easy to follow that he is cooking one of every three meals delivered. At first we were only going to accept one box to try it out but we plan to continue ordering from you every two weeks. Thank you for making this easy enough for my husband who is 76 and never been in the kitchen; to enjoy cooking now.
Simple app, no issues crashing and really helps make my box selections quick and easy.
Best home made day bulgogi 5/5
By Pup woman
Outstanding dish want to make again soon
Transformed the way we eat 5/5
We’ve always strived to eat good but we were stuck in a loop of eating the same things every week and getting tired of them. Hello Fresh has transformed us into “chefs” and we now love what we eat and can truly impress our guests when we entertain
Can we get a barcode? 4/5
I would love it even more of the menu cards or nutritional information came with a barcode recognizable by nutritional tracking apps!!
I love Hellofresh, I look forward to each and every order. HelloFresh has put the joy in cooking again and something different every time. Plus the meals are DELICIOUS 💕
Thank you hello fresh!!!!
Honest review 2/5
They messed up the day of my order, said I was getting a 10 dollar credit and never put one on the account. They also said they were putting all promos on hold so I never got 30 dollars off my first order. The only reason I’m not cancelling is the food is really good and easy to make with the recipes they give.
Easy Peasy 5/5
As a mom of three young kiddos I appreciate the simplicity of a planned out meal, but even better is the app that allows me the ability to plan said meal with even less effort.
Amazing meals, easy to use app 5/5
I give both the app and the service 5 stars. It’s easy to use, easy to pick what meals you want, and my box shows up every week. It’s easy to “pause” the service if you don’t want any meals that week, and it’s also easy to reduce or increase the number of meals for the week. Heck, even the cost is reasonable. It’s less than what you’d pay at a restaurant, but these are restaurant quality ingredients and meals. While you MIGHT be able to piece together SOME of the meals by individually buying the ingredients, they include lots of sides and spices that you wouldn’t normally have on hand, meaning you’d have to buy whole packages of ingredients you won’t use often to duplicate most meals - and it’s extra work. The produce and meat they send is high quality and seems very fresh.
I will say that the total cook time is usually a little longer than they say (I probably average an hour for meals they say 40 minutes for), but if you’re a seasoned cook you might be able to get them done more quickly. It’s not an issue if you plan for it.
HelloFresh also made me a better cook outside of the service. I often use the spice and ingredient combos that I never would gave thought of as inspiration for my own cooking.
Very easy to use 5/5
This app is easy to use and has great recipes. I love ordering because we can learn new recipes and methods to cook since we are relative beginners
Debacle after debacle 1/5
It’s amazing this place is still in business. Absolute worst service I’ve used. The app isn’t in synch; says its been delivered when it hasn’t, the chat service never connects, it’s impossible to contact customer service. On the meals side, the food is decent but the portions are small for the price, some of the ingredients are either wrong or not included, a few times the ingredients have been wilted and old. I would recommend ANY other service, try Freshly or Blue Apron, just stay away from Hello Fresh!!
Makes Dinner Easy 5/5
I started Hello Fresh the week before the stay at home order started. This has helped me immensely plan dinners without going to the store. The app is convenient and easy to navigate. I enjoy Hello Fresh. They help make dinner easy and sometimes I add in some extra treats.
Love Hello Fresh - one suggestion for the app 5/5
Love the app. My suggestion is that it’d be nice if you could search your previous recipes so that you can check to see if you’ve tried something in the past/what you rated the recipe without having to scroll through the whole list. Or, when the menu comes out each week, if you’ve already rated the recipe before, it would auto populate your rating. One other small thing...the nutrition info (the full nutrition label for each meal) goes away at the end of each week. It’d be nice if it were permanently available in the app.
Just Awesome 5/5
By Am K
I’ve been ordering Hello Fresh for over a year now. I keep expecting to get bored of it but it never happens. The food is always so good.
Love hellofresh and app is easy 5/5
By Mama Onion
I love the hellofresh app. It makes it so easy to pick meals and we really love having our hellofresh meals. They are great!
There hasn’t been a dinner we haven’t liked. 5/5
The instructions are easy to follow and the portions are perfect. Oh, and the meals are really delicious.
Love the Flexibility 5/5
Ok I have always been hesitant to do one of these kits because my schedule is so hectic I never know if I’ll be home for a week or how many days I’ll be at home for dinner. I love that you can skip weeks and I was really happy to find out that a 3 week discount applies for the first 3 weeks the plan is used even if they aren’t consecutive!! I found that out right after starting! Hopefully the food is amazing as it looks. Love how easy it is to fit my needs, the convenience of ordering my meals and having them delivered, picking food that looks appealing instead of being forced to have a set plan, and I love the lack of pressure I feel from the app. Thanks hello fresh! Will update after trying out more of the food delivered!
It got me cooking 5/5
I’m finally out on my own but never really learned how to actually cook. I’m also one to procrastinate learning new things out of some kind of fear of failure. Well, I can’t procrastinate if I get the food shipped right to me. The recipes are pretty easy and turn out so good! My culinary skills have definitely improved and working in the kitchen isn’t so intimidating. The app makes it super easy to pick the recipes they send, and I can track the packages too. All in all, no regrets!
Easy to use 5/5
Very helpful and easy to make selections
Too much downtime to update orders 2/5
By Not the best of Whitney, but better than most
I’ve been having a very difficult time updating orders on the app. Continually gives me the message that I can’t save my changes and to try back later. Using the website I don’t get that message as often. I prefer using an app, but they need to fix this. The food and recipes are great though. This is just a review of the app.
I was very happy with both the app and the food service for the previous few months but recently have become disappointed, particularly with the timing of expected food.
First, the app: it is easy to use and streamlines choosing and ordering. But this past week, it had that my food had been delivered days before the food actually arrived.
Delivery issues: The day my food should be delivered is Monday. The past few weeks it has come on Tuesday, not so bad. This week it came on Friday!!! I work during the week and this makes meal planning very difficult. The food in the box on Friday was cold but just barely- all ice packs were melted. I will try another week or two but am not sure that I can have faith in this companies continued use & performance.
It is extremely disappointing as this is a period of time when I am relying on food delivery more than in the past.
I’m so happy with the menus! Easy and delicious!
Great dinners 5/5
I’ve been getting hello fresh for about 6 months. I’ve enjoyed every meal that has come. It has made it so easy to cook for two and always having fresh ingredients. I’m not a fan of cooking but mostly due to grocery shopping and meal planning. This takes all of that away. With the pandemic going on and shipping slowed, I had a package arrive after the cold time was up and customer service was amazing as well. Great recipes, easy to make. Simple restaurant style dinners.
I love hello fresh so much. Food is always fresh, recipes are great and prices are decent!
Amazing!!!!! Has everything you need and amazing food
One tiny complaint 4/5
Great recipes and ingredients, but sometimes the box arrives missing an ingredient or measured wrong; 4 golf ball sized potatoes is not enough for mashed potatoes (but there were double the onions :'(
Prepare for Rotten Food 1/5
By Will in Cincy
I’ve been a member for years and been generally pleased. The food isn’t always the freshest, but it was generally still safe. Carrots and peppers are often soft, but usable. After receiving a shipment with mushrooms covered in slime, I contacted customer service and asked for a credit for that one meal. I was told I could only receive half the cost because I should have replaced the mushrooms at my own cost and used the rest of the ingredients. Even though the rest of the ingredients were covered in mushroom slime, the customer service rep “Ayden” refused more than half credit. Be aware this is how HelloFresh treats their customers and be prepared to pay for your slime covered food.
A life saver for healthy food recipes and no waste 5/5
I love this food kit program so much, I have been a customer for 5 years now and love the variety it offers and also the quality of the ingredients.
I love using HelloFresh!! We have been using it for over a year now and it really makes week night dinners easy and gives me new ideas. Only thing I would change is the ability to swap some ingredients for gluten free. I sub things like pasta on my own, but it would be a great addition for this to be an option!
I love hello fresh!! 5/5
By Keezy breezy
This app makes it super easy to pick our meals and to help meal plan for the week! Highly recommend not only hello fresh but the app as well!
Thank you! 5/5
Thank you Hellofresh!