It has some glitches but it’s a great app
Good and bad 3/5
Some days it works great. But the majority of the time I have to keep refreshing it or re installing it. It only occasionally shows the bus substitutions. When it does work, it is wonderful. It’s 50/50 whether it will work or not. Hopefully they will fix the glitches soon because this app (if functionally working) is wonderful.
No customer support 2/5
It was a good app for 4 weeks and for the past 3 weeks not providing the proper notifications for my child’s school bus. We share buses here so the same bus number is used at least twice. Now I j in ly get the early bus (high school) notifications and not his middle school notification. I have tried deleting it and reinstalling it and that hasn’t work and I cannot get any feed back / follow up from the programmers and my school has no idea why it is not working.
Sends me incorrect alerts 2/5
I get alerts when the bus is on the way TO the school to pick the kids up in the afternoon, but not when the bus is approaching the bus stop where my kids will get dropped off. I have contacted the developer and they are certain it has to do with the radius settings. It doesn’t. I’ve given up.
Great App 5/5
Love getting the notifications as to when the bus is near by. Makes it easy for myself and the kids to be ready to go.
This app is great and works well.
Not great 1/5
The app tells us the bus is here at least 10-20 minutes before it arrives in the afternoons even with tightening the radius for notification. Today, it notified me at 3pm that the bus was coming- unusual in that my kids don’t even get out of school until 3:35! I haven’t found this app helpful at all.
Has potential 2/5
This app would be great if I could use it. My son rides the bus twice a day. At his school they have the normal bus route and an activity schedule bus route. Out of 10 bus rides, my son is on the activity bus 8 times. That means I can only use this app 2 times a week because there is no way to add this other bus route/stop to his name. I have contacted the school about this and they can’t either. As soon as the school told us about this app I signed up. I have had issues where my son has waited in negative temps because his bus sometimes comes early. So he needs to be there waiting incase it does, except then it sometimes also comes late. Like I said, this app has potential and I am thankful for the 2 times a week I get to use it. I really hope they figure out a way to add on a second bus option.
By Wiggy V
In theory this is a great idea for an app. The reality is it’s basically worthless. Our district began using this app this school year. The first month or so it kinda worked. But often wouldn’t receive notifications until my child was already gone on the bus. It only really worked for about two weeks. But now for the past two weeks it hasn’t worked at all. It just says information not available for his bus. Where we live the temperature is frequently below zero in the winter so if this app actually worked it would be great.
App is worthless 1/5
Only thing that works is location of the bus and when it enters the bus notification radius. None of the icons change like the say from red to green and the actual time the bus picks up and drops off never updates always hasn’t arrived. Contact customer support twice and no response. Even tried the website and get the same issues.
Lousy support 2/5
Last year, we really relied on this app to help our daughter get to her stop in time, based on the location of the bus on the map. This year, the map feature has only worked about 30% of the time. This week the app isn’t even sending notifications about the bus’s arrival, and Customer Support hasn’t contacted me, despite the tickets I’ve opened. It’s hard to report problems, too—the form doesn’t actually work properly. One wonders whether they’re serious about allowing users to report issues if you can’t even describe the problem on the form.
I hate that the district is paying this company to support such a lousy app.
When it works it works 1/5
Have emailed them that our mornings and afternoon busses aren’t correct. I waited over a month to post this so I wouldn’t seem irrational. They still haven’t got back to me or fixed the routes. Not to mention it’s been glitchy even when you do track the buses
Please make the notifications ring / sound 4/5
The app works amazing to see when the bus is coming but since the notifications are silent you have to be constantly looking at the phone. Please fix the notification so that it rings or buzzes (if phone is on silent) then it will be a 5 star app. Thanks.
Another day another false alert 1/5
And today at 8:50 I received the alert that the bus entered the area at 7:02
Another day another false alert. School not even over and the kid’ll be home momentarily.
Another day another false alert.
School has not even ended and I am getting an alert my student will be home momentarily.
And yes I have set the alert notification radius to almost zero.
And now it has alerted, well I am not going to get another one until the next route tomorrow. Who knows if there is a problem with the bus. Back to the old days and just hope and pray my child gets home.
The twisty route our bus takes has the bus entering the geofencing well before it is actually anywhere near us, like today in the afternoon when it was on the way back to the school after some run, before school was even let out. And if you set it for the last minute the bus is 30 seconds out and a 4 minute walk from the house. Nice idea. Could use some refinement.
Doesn’t Work 1/5
By R Simms
This app worked the second week of school and has not worked since then. It does not let you know where the bus is located despite having such settings and sends notifications contrary to the settings set. My kids almost missed the bus this morning because the app said bus has not arrived when it actually was at the stop. Even after the bus left, the app still read “bus has not arrived.” Worse when you email customer support the auto response tells you the emails for contact support are not monitored and loops you back to the same contact support email. Will be voicing at the next school PTA meeting that county should drop contract with Synovia LLC if this app is not fixed ASAP. Waste of taxpayer money.
Nothing but black screen 1/5
I can’t get this app to even open. Just loads a black screen and nothing else. Tried uninstalling and re-downloading numerous times.
The bus route for my daughter has been wrong for at least 2 weeks now... showing a completely wrong route. I emailed Here Comes The Bus and have not gotten a response. I know the app is a convenience but it becomes an inconvenience when parents, who have to leave for work early, aren’t able to track the bus.
Need to login every time 4/5
It is a great app and I used in the past when my child was in middle school. I started using again this year and it’s annoying because I always have to login each time I opened an app. It’s not helpful in argent situation. I don’t know it’s my phone or an app. I have iPhone 7 plus and latest OS. Please help. Thanks!
Sister mad as hell 1/5
By Ados Born
Waiting on bus with niece using app my sister told me about. She’s walking in early from work and want to know why is my niece here and not on the bus she just passed? The app says it didn’t arrive yet.
I’ve seen the app take the real time location of the bus off the map, well before the bus makes it to my kids stop.
I have never seen the actual arrival times listed. There is a spot. But it is always blank. Only scheduled times posted.
The circle for notifications is always to large as the bus passes a side street, and still has well over 20 minuets until arrival. Or, I can make the circle small enough it will not hit, but I will only revive about 1 minute notification of bus arrival.
Not a fan of this app. Only thing useful it tells me, is if the bus left the bus garage.
Bus doesn’t move on map anymore 2/5
When the school year started, the app was great, and the bus icon could be seen moving along the street. After the app was updated, it shows a static location of the bus, and if I want to see progress I have to switch between my 2 kids. My friend with just 1 kid has to kill and restart the app.
There is some benefit to the alert that the bus is in zone. It would be better if the location continued to update like it did previously.
Love it but... 3/5
I love that I can know where the bus is at any moment.
The downside is there is a delay, in many times the bus arrived to our stop but on the map it still shows like it’s in the previous or even couple of stops before ours :(((
App is buggy 1/5
By The Road Goes on Forever
I had issues with the first download I did recently (August 2019) as the bus progress would not show unless I closed and reopened the app over and over. After a challenging time reaching customer service as they seem to think making what should be a simple, easy process an Easter egg hunt instead, I was informed by brisk emails to update my app version to fix it. After asking how to do that and getting no reply and a fruitless search for directions on the app, I decided to delete and reinstall the app. Success! Opps, now the app won’t open my account each day and I have to delete and reinstall the app everyday to get it to work. I am writing this here as I have been unable to find a customer service contact in the app and am tired of looking.
Bus stop 5/5
By Marty's ❤️
Absolutely love this app! It lets me know when to expect my granddaughter to get here.
Love it 5/5
I have had this app for several years. It is awesome.
Notification comes to email 4/5
I am very new to this app. It’s nice to have an app but notifications only come to me email address just seconds before bus arrives in front of my house. I’d like it to sent me a text notification at varying times if I choose—10 minutes, 5 minutes, 1 minute. If this feature exists, please let me know.
Super tool for parents 3/5
What a simple but great tool for parents.
Support for iOS 13 dark mode would be great. If not higher contrast maps.
Having trouble 5/5
By Hauppauge momma
I love this app but for the last 2 weeks the app keeps logging me out and won’t let me back in unless I delete the app and sign back in. Only to be locked out again after checking the status of our bus. Anyone else having same issues ?
Logging Out 2/5
It would be great if I didn’t have to log in every time I try to use it. Having to input the school code after I’ve already registered is kind of ridiculous as well, email and password should be sufficient.
This isn’t working 1/5
I’m a student that has to walk a long way to my bus stop and I needed a heads up so after making my account it says that it doesn’t exist..... fix this please, thank you.
I WANT TO STAY LIGGES IN UGHHHHH... 1/5
All of a sudden, this app logs me out everyday which is not helpful at all. Can this be fixed? Tried “app support” before review but got the message “not supported”.
Great app 4/5
Love being able to see where my kids bus is in relation to their destination. One complaint though is that when they had a replacement bus due to repairs needed on their assigned bus, the app did not show any information because it didn’t have the replacement bus’s information loaded in.
Inconsistent, at best 2/5
This app is great, when it works. Unfortunately, that rarely happens. I have received the same error message for the last 3 weeks. The map does not update even when the app is working. I have submitted information to the company any never received any communication back. I have tried logging out and logging back in. We also tried deleting the app and reloading it. It has been a disappointing experience.
Worthless app 1/5
This app is worthless. Half the time it doesn’t give my notifications that it’s entered our zone until after it’s picked my daughter up. I have notifications set as a banner on my phone and not email. But I get an email everyday in the afternoon, never in the morning. It would be great if it worked as the weather gets cold so my daughter didn’t have to stand outside forever.
Helping plan morning chores! Cannot turn off email notification 3/5
By Chetan vi
It is good. It is real time. It is Uber of school bus. Wish disabling email notifications feature actually works.
No late notifications 2/5
By overworked parent
It would benefit parents to have notification that bus is over 10 minutes late in route
We live in country and drive to pick up spot - now I behind schedule because pick I was over 10 minutes late and now I will be late for work because I need to go grab my stuff cause we wasted 20 minutes
(We we’re informed must be at bus stop 20 minutes before scheduled pick up in case running early)
Never works any more 1/5
Worked great the first month of school. Stopped on 9-27 and will not give notifications at all. Tried deleting and re-adding the app and nothing works. Tried contacting support 3 times with no response. No emails either. Not worth my effort and will raise at the upcoming PTA meeting as a waste of money spent by the county schools.
Doesn’t work with my iPhone 2/5
By Lay Yo
Before I updated to iOS 13, it wouldn’t load or work on my phone. I’ve downloaded, deleted, downloaded and deleted all to do the same cycle multiple times. Not sure if there is an upgraded needed on their end, but yeah.
Pretty good 5/5
I love it , works perfectly for me .
Fix the dam app 1/5
I’ve had it for about two years now and I have the same fuc*ing problem where I can’t even see the dam buss because of some stupid reason and it keeps telling me to check back later and I do and still nothing pops up
Doesn’t work 1/5
Terrible app. Doesn’t recognize nor show any info on map after most recent uodate.
WORST APP EVER 1/5
I live in Charlotte, NC-map regularly displays Portland, OR. Randomly logs you out. So irritating.
Great when it works! 4/5
By FSES Mom
When the app works, it is great and a true convenience! Sometimes it stalls, the map freezes, or doesn’t have info available for the bus on a given day. I wish it would chime or give a sound alert when a push notification comes through because mornings are busy trying to get the kids out the door so it it would be nice to hear a sound letting me know the bus is near.
App crashes constantly 2/5
Every time there is an update this app crashes and becomes useless.
Used to like this but now it doesn’t work. 1/5
All of a sudden last Friday it stops working. It logs me out constantly and makes me sign in to my district constantly. Never tells me anything and yet once I’m logged in it all looks the same as before.
Would have given this a great review a week ago, but unfortunately not now.
Need an update! 3/5
App was working ok (map wouldn’t update unless I switched students) but now can’t even log in. When I try to contact support, I just get an auto dyed response directing me to FAQ’s, not helpful. Thinking it’s related to iOS 13 update and app isn’t compatible/is behind. Frustrating! Please update ASAP!
Love this app 5/5
By sleepless nights 51
I love not guessing when the bus is going to arrive this app is definitely on point and very helpful for us mothers whoever thought of this was a genius