Not working! 1/5
What happened to this app? It used to work just fine but now it never finds the bus. It does still send alerts when the bus is coming.
Can’t log in fam
I just missed my bus because it didn't send a notification. Have to do better!
Great... Until it wasn’t 3/5
This app started off great, and was a huge help getting the kids off in the morning. I would’ve given it five stars.
However, in the last few weeks, it has become unusable. When pulling up the map, I see the map itself, and nothing more. No bus. No school. No home.
Hopefully an update is pending.
Not fully resourceful 2/5
This app although does help in some cases and moments but. In others the app lacks to support you by sometimes completely not showing anything as to where exactly the bus is. I have experienced many times where I’ve tried to look where my sons bus is,and I’m presented with nothing but a blank map. Time and time again has my son missed the bus due to this app. Yes it still works but do NOT put your whole trust in it. Use this app only as a backup, not as your only resource.
By Profound Madman
The app is constantly off or late. The bus would be right in front of me but the app notification would not go off. I just go out at a fixed time like normal people.
It’s like communism 3/5
It’s like communism. Great in theory, not so great in practice.
Whatever. This app is good, when it works. The app is just too inconsistent. I try to sign up, and it’s says that they can not find me. (Student lookup failed). Every. Single. Time. Because of this, I am forced to use my parent’s phones. The thing is, is that, I’ll look at it and will sign out for security reasons. For like one minute of not touching it, it logs you out. Seriously! I just wanna know where my bus is. Just make a reliable app that works and works well.
It is nice having an idea of where the bus is so we can better time our arrival at the stop.
Poor customer service 1/5
By review weary
I haven’t been able to see my sons bus location or get notifications on the app or desktop access in 5 months. Emails and calls to HCTB from me and the school transportation department have been ignored. I can’t remember ever writing a negative review, but you have to speak up when it comes to your children’s welfare.
By silly walks 4
It never shows the bus. Then it saying it already came to my stop and then went to my school.
Logging out and back in worked... 3/5
Logging out and back in worked...
App issues 2/5
App initially was working well, now no longer shows my location or bus.
Bus Review 5/5
This app is very reliable, I can see when and where my child’s bus is at all time. It send an email as well, to notify you when it’s pulling in the school or leaving the stop.
Good when it works 2/5
The app is good when it works. But lately, it’s not working for me. It doesn’t show the stops or the bus. We’ve missed the bus because of this.
Where Is The Bus? 1/5
Not accurate. No updates. No notifications. When notifications do come across they are 6-8hrs later. Trying to contact Customer service regarding the issues on the app is like playing the lottery and winning! The app would be great if all buses actually functioned as intended, there is clearly something wrong with the tracking on some of the buses that needs to be addressed. I shouldn't feel relieved about my child's where abouts one day/week then the next not know his arrival/departure at all. I get its a free app but i would pay for it if it worked properly.
Bus don’t always pick up my child 1/5
By alley broad
Bust don’t always pick up my child.
Stopped working but I still get notifications 1/5
I’ve tried to contact support but I get turned right back around to the app, and when I emailed i get “Please note this is not a monitored inbox.” My. It’s bus is a special needs bus and has different bus stop times everyday. I rely on the app so I don’t have them waiting or I wait too much at corner for them. I still get app and email verifications which I use to see when bus is near in my zone. I can’t see location on app , all I get is “Vehicle and stop is not available at this time” please fix this problem!
Needs repair 1/5
The bus doesn’t appear anymore before my kids stop so disappointing please fix after the update it turned crazy
This app is useless 1/5
It won’t even let me sign up and when they didn’t even send the verification email so I can even use the app!!
Potential is there 3/5
This app still doesn’t give audible notifications to my phone, so I need to be watching it to know when the bus is headed our way. I haven’t added it to my kids’ phones yet, as they typically have their phones packed away in their backpacks by the time they would be needing to keep an eye on the app. What would really take app to the next level, though, would be Alexa compatibility! If the Echo in the kitchen could tell the kids that the bus is approaching, that would be amazing!
What’s the point? 1/5
This app doesn’t work for my daughter at all. And for my son, it is great to tell me when he is coming home from school. Who cares? I want to know when it comes in the morning so I can make sure he doesn’t miss it or if I leave before him, that it actually came. I was excited when our school system announced this app, but now I feel it was truly a waste!
Where’s the bus? 1/5
The app worked fine last year and worked fine up until last week, now it says bus information not available.
Not working again... 2.24.20 1/5
I used this app all last year and loved it.
This year, the app doesn’t refresh, so you can’t see where the bus currently is, only where it was when the app was opened. That does NOT help!
I contacted support with no reply.
Please update, fix refresh and I will update my score!!!
Dark background 1/5
Before was Dark background it now after new update automatically it now no Dark background
What’s the point of this app when it never works? My son’s afternoon bus never shows up which is really problematic because it’s never on time. I have to go to the stop and wait for a long stretch of time because I can’t rely on this app. Lately his morning route is also missing. I don’t know what school systems are paying this company for something that they are not delivering on. Waste of our tax dollars.
this is bad 1/5
By pls get rid of adds
it won’t let me log back into my account after 1 school year of use i’ve tried resetting my password it didn’t work
Does not work 1/5
By Big fish killer
Last year this app worked most of the time. This school year however most days it does not work! Almost every morning when I open the app I get the message bus information not available. Then on some mornings about 20 or 30 min after the bus has arrived I’ll get a message that has updated bus info on it, but the bus icon still does not appear on map. This app is most important to me for use in the AM so I know when to send my kids to the bus stop on cold rainy days. But when the app is not working they either end up waiting in bad weather for unnecessary amounts of time, or I have to get my baby dressed and put all my kids in the car so I can drive my bus riders to the stop and wait with them so there not being snowed on or drenched with cold rain. This app is suppose to make bus riding easier, but even after weekly, sometimes daily reports to customer service there has been no improvement to this apps ability to accurately display bus location for the AM route. PLEASE PLEASE PLEASE fix this problem!!!!!!
Great app when it is kept updated 5/5
Good Idea, Bad execution 1/5
I have been using this app for two weeks now. This app does not send me any push notifications. I’ve checked and yes it is on. The only way i can tell the bus status is to go through my email. It should at least allow to set up text notifications for convenience. I also do not like that it will not allow you to adjust settings on a mobile device. I thought the app was a blessing until I tried to use it.
Life line 5/5
I’m so grateful for this app. Before I used it, I frequently worried if I had missed the school bus. I sometimes waited 20 minutes not realizing that I had missed the bus and then my child would be late for school. Now I can see exactly the bus location and she has not been late one time this year. Thank you.
It’s nice when it works 2/5
I’ve used this app for three years now with my kids school and it never fails that every 3-5 months I go to log in one morning and it tells me that my account can’t be validated. I follow the insuctions in the app and the email I get to validate it, it sends me to the website, I log in, have the right school code and get the same message. It’s a never ending cycle. I’ve emailed the support three times now this last time and they say they’ll get back to you within 24 hours but they don’t. My kids bus is never on time and I rely highly on the app for my special needs daughters bus. I don’t want her waiting for anywhere between 5 to 20 minutes outside in the rain, cold or high temps (were in Florida yes it gets hot in the morning). If someone could please contact me back I would appreciate it. I’ve emailed three times in the last week and a half.
Never works 1/5
There may be thousands of good reviews but the reality is you’re lucky if you can see your bus. It rarely works. Needs to be fixed.
App Freezes 1/5
Horrible app. It takes so long for my saved password to populate, then the app just freezes. The login button is useless. When it did work, maybe a year ago, I turned off all the emails, and now I still keep getting the emails, and can’t turn it off.
Here Comes The Bus 5/5
By Sandy Bellboi23$$
This app is amazing especially for the kids to have on their devices,it has no bugs and works perfectly all the time.
Convienient but not always reliable and notification radius does not stay the same 4/5
The app is very and An asset helping parents as a Convenience, but not always reliable (especially with bad weather) and notification radius does not stay where I set it on my app.
I am a student who uses this app. Honestly it need improvement due to the bus not being available. If there going to substitute it to another bus or someone else will pick us up we should know what the bus. For both AM and PM so the students know what bus to get on for safety. I have been paying to get to school and from school due to me not knowing what bus for both.
Great when it works! 2/5
By FSES Mom
When the app works, it is great and a true convenience! The problem is it’s very unpredictable when it will work and when it won’t. Sometimes it stalls, the map freezes, or doesn’t have info available for the bus on a given day. I recently found out that someone at the school system’s transportation office has to manually turn on the GPS system, which they sometimes forget to do on busy mornings or if they are short-staffed. That’s ridiculous to me. It should be automatic tracking.
I also wish it would chime/give a sound alert when a push notification comes through because mornings are busy trying to get the kids out the door so it would be nice to hear a sound letting me know the bus is near.
Love it 5/5
This app has eliminated the morning stress and anxiety over missing the bus. My kids are now able to focus all their efforts into making a mess of the kitchen and arguing with each other rather than worrying about the bus.
Very useful 5/5
Although sometimes the driver doesn’t turn the gps on , when he does works perfectly
The Bus 4/5
The only complaint is there is a lag time, just make sure your at the stop early
App is no good 1/5
The app is always down. I have to keep checking my email to see when the bus is coming. It always says the bus stop information is unavailable. Not convenient at all
Nice app but needs quick fixes 4/5
By FCPS Parent
Overall nice app. Needs few fixes to make it better.
When arriving at the stop it gets ahead of itself and marks it arrived even though it’s still good 5 minutes away.
Good app 5/5
Some times the bus is late and I think it would be good to know if the bus is running late plus the app works great when it’s working
Doesn’t work all the time 4/5
By Slim 124566789
For the most part it works. But like today, it’s not working. And when it does work, it’s not always accurate so I have to estimate what time the bus will arrive after receiving the notification. I wish all the bugs in the app can be resolved so is works 100% of the time.
So helpful 5/5
Not sure how we would’ve survived Kindergarten without this app!
Half the time the app isn’t working
Bus Substitution 1/5
When the bus has been substituted the substituted bus does not pop up on the map.