Useless since update 1/5
By ANicole122222
This app it literally useless since the last update. Yes the new look is nice but it does not work!! Takes forever to check availability then once I can click availability, there’s a vehicle list retrieval error. I’ve tried multiple times and still unable to book through the app
Worst service 1/5
By 30-40 wait at DFW
No cars available when I got to the airport. We had to wait 30 min. What a joke and I always use hertz. Not at DFW any more.
App doesn’t show any rental booking or history 1/5
By Your app don't work 1029384756
The app is pretty useless, keeps having to go to my email for the confirmation number after creating an account on the app and booking on the app. Just use the website this app is useless.
New interface 1/5
By Capthowdy9876
Hate the new interface please go back to old one
App doesn’t work 1/5
By unhappy about renamer pricing
Email says to use the app and download the app but when you actually use the app in the middle of the day and it says check-in closed for what appears to be a normal reservation the inability of the app to when it sees a reservation to check in as maddening. Why bother having an app?
Horrible 1/5
The worst website on the Internet. And your 800 number is pathetic. You can never get a hold of anyone. Your CEO should be fired. You hang up on prospective customers. What a bunch of buffoons.
Booking flights using points 2/5
By JPRunner101
It is very difficult to book flights using points on the app. Additionally there is no uniformity as to which destinations allow such reservations
New Mobile App. 1/5
By Vermeer12
New mobile app. Is difficult to input destination, old look and user experience was MUCH BETTER!!
App 1/5
By KAACWard
This is a poorly designed app. You send me a text telling me to put in my flight details yet I cannot find where to input them. When I call the # listed for service I am directed back to the app. Your customer service is deplorable.
Union Station Hertz Team are Phenomenal 5/5
By K.J.P.S.
Union Station Hertz Team— Alexis Jordan (Lexxie), Branch Manager; her professionalism, efficiency, positivity and kindness (as well as that of the whole Hertz team at Union Station) is the reason we keep going back to Hertz at Union Station and not to one of the competitors (or to another location). Thank you!
Charged a non smoker! 1/5
By Pearlanddad
I do not smoke. I’m not a religious person but that’s just not a habit of mine. No one in my family smokes! I have been renting cars for over 2 decades and never once been accused of smoking in a rental. You know why? Cause I don’t smoke!!!! Somehow I rented a vehicle while my family was in town visiting me while I’m in town for work. I would definitely not smoke around my 12 year old son! But somehow at turn in (which I’m a gold member they literally tell you just leave the keys in the car and go. An hour later I get an email that to be honest I never checked, it’s usually just a receipt that I bill to my relocation team. My wife takes care of that and she is the one that pointed it out to me the next day. I text their number and they said “sorry we found ash in the vehicle, you were smoking”. Gee thanks for letting me know I must be crazy because we don’t smoke in my family!
#1 Hertz 5/5
By Yes News
Outstanding customer service. Great experience during pick up and drop off!
Forced card on file 1/5
By Joe123664
Service varies greatly between shops and team members. Prices higher than average.
Frustrating 1/5
By pickertt1
This is not fun
“Check in Closed - go to counter” 1/5
By yikes 2023
The check in is ALWAYS closed - this app is useless
Terrible app 1/5
By @KHB
Terrible interface - won’t let me reset password or find username. Called customer service and got nothing.
Terrible interface 1/5
By JWJ5752
Will not let me pick times of day for pick up and drop off. I can’t get past that screen.
Forced to take the fuel option 1/5
By bigqiestion
The app is forcing me to take the fuel option. It’s a total scam.
Payment Issue 1/5
By jjjjjjjkkjjjkkkkllfssd
The app said a GMC Yukon or similar was available for $187. I tried to pay multiple times and received a message each time stating there was an issue processing the payment. When I selected the Chevy Suburban or similar for $206 the payment went through.
If there was an issue with the payment, it shouldn’t have worked for either vehicle. If it was because one of the vehicles wasn’t available, then it shouldn’t show up on the app. I am curious why the payment worked for the more expensive vehicle?
Where are my reservations? 2/5
By Walter Sedoux
Okay, it’s a minor annoyance to have to sign into the app EVERY time I use it. But after I sign in and try to look up a reservation it asks for an 11-digit confirmation number! How would I know that?! Especially when I’m on my phone! Isn’t that the point of signing in?
So needlessly frustrating.
Reservations do not show up 1/5
By Dg1h1t
First, the reservations do not show up on the app. Second, when you clear transaction don’t hold my money on your accounts. It is double charging and very inconvenient
Extension Bug 1/5
By Rap Diablo 👹
Multiple times I’ve tried to extend my rental..and it says that it could not process it. However, on my credit card, there is still a hold placed. This must be fixed!!! Especially when 100s of dollars are involved.
Additionally, I call support, and they see nothing on their end. This company and the respective app is a joke.
Photos of cars 3/5
By Wabawoo
The new update shows photos of cars, nowhere does it tell you what class of car you are about to choose.
Not User Friendly 3/5
By Salukster
I don’t remember having any issues in the past, but I was just trying to book a rental and it was very difficult to navigate. Examples: When I saw a Tesla available, I clicked on it but it doesn’t state which model anywhere. When I wanted to change dates, it was hard to figure out how to go back. When I did finally change dates, they really didn’t change and I received the same quote for 3 days as I did for 4 days. Other than that, it’s good.
It’s actually worse than before… 1/5
By boblovesbeer
Congratulations Hertz. You’ve somehow managed to make the worlds most dysfunctional app, immeasurably worse. Nothing loads, nothing works. How are you still in business????
Beware! 1/5
By Andrew D Hall
Prepaid and Ev and upgrades are so poorly described that you will be hit with unexpected fees… Watch Out!
Lots of glitches 2/5
By Masmusic9
I can’t back out of various menus that seem to be freeze. The only way out is to close the app and start over. since Face ID seems to recognize me and then not work. I’m forced to re-enter the password by hand every time now. when I’m traveling, this is really getting old. The look of the app is fine. Functionality is limited
Dislike update 1/5
By YepMe
So much easier to book on previous version using a CDP, it use to give you an oblivious choice between business and leisure, now harder to change, and doesn’t put your drivers info in automatically.
Did the job 5/5
By El Diablo Pelicano
When no one else could
Love Hertz 5/5
By CMEIV
Hertz is by far the best and easiest way to travel!
New Update 1/5
By Arid is awesome
Please go back to the old platform. The new update is horrible and doesn’t flow like the old one.
Terrible app update 1/5
By NeveeAgain
Unable to select time to pickup or drop off. Unable to make reservation.
Awesome App! 5/5
By dffbhhfffghhb
The app is so easy to use, good job!
iPhone SE 1/5
By MiloBW
App doesn’t fit on phone. The time select is crushed at the bottom so you can’t use it. Useless.
Orlando trip 5/5
By memerTheSteamer
Always the easiest and most convenient!
Very compatible prices.
Cannot book car 1/5
By Whydoineedthisnickename
Last step to book car is broken. Ask me to input my driver details, but the apply button is grayed out even all information is filled. They have my driver license on file already. I have to end up doing it on a browser. This happen with the latest update.
Password Reset 1/5
By Bruins #4
I am a gold member who forgot his password and your system will not allow me to reset my password
Poor app and customer service 1/5
By Cecee 62
I was unable to book my rsvp on the app . Tried and tried again for 213 week and was getting error message. Then the price went up later in the day to 265 and still could not rsvp online. So I called the number and the rate was even more. Ask for the supervisor and nothing . End up just letting the agent book me for more . But I am not happy how they resolve issues.
Poor customer service!!
Login struggles 1/5
By JJackson1457
For two straight days, I tried to log into the program that says in my password isn’t working. But every time I try to change my password, it says The app is having service problems
Back / modify option 3/5
By Jason ne
Once you get to car selections there is no way to go back and modify time or date
Culver City 5/5
By Eaylestravel
Shout out to the amazing team at Culver City location in Los Angeles. The manager in particular made the experience seamless. Car was ready, spotless and I was in & out. I will definitely rent again. EA
Changes on app need tweaking 4/5
By StoneyDJ
Looks like hertz is updating its app, I use an Apple iPhone and the windows on the app are overlapping and now it’s hard to see or select items. I assume this is being worked on but wanted to make sure.
Bait and switch rate display 1/5
By JG4900
The new app only displays the prepaid rates until you select a car—you don’t get to see the “pay later” option until after you’ve selected a car.
Latest version freezes, generating coding error messages 2/5
By PenguinPizza
The latest release is full of bugs and repeatedly freezes. When you select an airport like DCA, the app spits out error messages: “An error occurred: dataCorrupted (SwiftDecodingError.Context(codingPath…”
Customer service 1/5
By karren222
Pretty poor customer service at the 1 800 number
Tons of glitches 1/5
By dmti88
App is essentially useless. Can’t seem to check in, or see trip details. Constant error messages. Same with the website too.
Terrible app 1/5
By maximkakms
Terrible app. Doesn't work in my iPhone 13
Pro Max. Have no any support contacts for app problems.
Application Feedback 1/5
By Bleach2011
Can’t see current rental on the App, very frustrating!
Clumsy and difficult to use 1/5
By Frustratedwsjuser
Very poor user experience. Slow and difficult to use.
