Mal servicio 1/5
By Jorglie
No pudimos retirar el carro que se alquiló porque no agregaron el applicant number, solicité ayudo durante todo el día en atención al cliente y no fue solucionado.
crashes frequently 1/5
By getrusty
it’s doing difficult to use the mobile app specifically for reservations process. it’s has an issue when it searches for cars to rent and comes back and says unable to find a car at this time 25% of the time i try.
Car not ready 1/5
By mhale00
Rent a Tesla 3 months ago and get here and they tell you there is no car assigned to you.
What a joke
Dishonest reservation system 1/5
By nw89tu
Twice in a week, I have rented a car from Hertz, only to find the y have no cars at that location: once in Houston and once in Dallas.How is this even possible with computer reservation systems?Both times in had given up alternatives and ended up stranded at the rental location.No apologies no making me whole, although the telephone help line said it could get me a car at another Hertz location 30 miles away for a considerable up charge. If you cannot trust Hertz to have a car rather than leaving you worse off, why even bother. Loyalty is a two-way street: others charge less and their service cannot be wise.
Dont trust the chat feature 1/5
By Cjj25
Dont trust the chat feature. I used it to communicate my travel delays and was told an agent would wait for me. No agent was there when i got to the location, and they cancelled my reservation even though the chat person said they updated it. The San Antonio airport hertz location wont honor anything I was told. This location said they done use the app. Im a long time Hertz customer and I will never use them again.
Pre-populate reservation numbers 3/5
By Tidefan50
The app should list my current reservation numbers
Easy and quick 5/5
By ryugfhktsdv
Forgot to make my car reservation but got it handled on the way to my destination w the app. 🎉💪
Not useful 1/5
By Toxicwaltz8
I want to make a change for my reservation but I keep getting a message says call the center. Then no one answers the calls which automated message keep saying that I can use the website or the app. This is going to be my last rental from Hertz, thanks for the struggles
It would help if the app worked 1/5
By Godzillabird
Don't bother. Unless you like bugs.
App doesn’t even know my current rental 1/5
By Lightly Salted
I use several rental car apps and this is by far the worst. The app doesn’t even know my current rental. I have to enter my rental number and license number to find my current rental even though I am signed in and made the rental under my account using the app.
Hertz is A1 5/5
By Mi$$ Ladi
I’ve been renting from Hertz for years. I’m part of the loyalty gold rewards program. I worked and retired from the State of Georgia and enjoy the perks they offer us.
App would NOT ALLOW ME TO DE-SELECT PAY LATER OPTION 1/5
By Get off the Pity Pit!
App would NOT ALLOW ME TO DE-SELECT PAY LATER OPTION!! I will cancel my reservation if I cannot easily correct this.
App is totally unusable. 1/5
By BeardedJ3di
Not sure if anyone else is experiencing this issue but currently the app will not open or work at all whatsoever. I have the most updated version and an iPhone 13 Pro with everything up to date as well…
Any thoughts?
IPhone App Works 5/5
By Regular6
While I was unable to login on my computer, the App worked well.
Customer service 1/5
By Troy ssss
Trying to talk to a real person? Not at hertz. I have been trying to get ahold of someone for days and no one calls back or responds to emails. I have been over charged the last two rentals and am missing points. I have yet to talk to anyone about this and it has been weeks.
Worst App in the Biz 1/5
By davisday1
As a new Hertz customer after a 10 + years with another agency, I now realize how behind and poorly lead some companies are managed. This is the worst and unfriendly tech app I have dealt with. Quick Hertz, dump Fields before he kills the company like he almost did at Ford.
“Add to Apple Wallet” doesn’t work 3/5
By younusahm
Nice app, easy to navigate but the add to wallet button doesn’t work.
Non responsive 1/5
By Boston.
Non responsive
Hertz is not anymore what they used to be. 1/5
By Faberice001
Get your app to work properly and people to answer the phone…
Quick response time 5/5
By Chris152000
Booked through company travel site and information on car rental transferred to app immediately!!!
Amazing Service at the Georgia Woodstock-92 Location. 5/5
By jakajak
Thank you for making the experience amazing, nothing but smiles and miles.
Very cumbersome App and unable to complete reservation! 1/5
By Kirstin Nussgruber BCHN
Your App needs to be reprogrammed!
Very cumbersome to use! Each time I want to use it I am unable to log in without having to reset a password! After trying to book and select vehicles, no rates are shown and only a Call us button appears. I am a Gold status member, not a newbie, this account has existed for years! It took me 45 minutes now to book a car!!! Your phone rep tried to sell me the highest rate as well. Truly disappointed and exasperated!
Unable to add loyalty card to Apple Wallet 2/5
By weatherupd
Not able to add loyalty card to the Apple Wallet because it errors out.
App does not allow you to add card to wallet 1/5
By Eel1157
Errors out and tells you to call cust service, which is going to do nothing in this case. Devs please take a look at this and fix!!
Too many upgrades 1/5
By BJRX
I can’t check a single thing in my rental without Hertz soliciting an upgrade. How annoying.
Poor service d 1/5
By w we try ip
I have been trying to call the Flowood location for an hour to confirm a reservation and no one answers
DO NOT UPGRADE 1/5
By Spiges17199
such a fun scam… booked a rental with Hertz two months ago for like $430. Log onto the app to see where the location is. Prompted with “upgrade the size of your car for $45 total.” Clicked it to see what that was about and it upgraded me. New total is now $850. hmm… Called customer service to go back to original price, they dropped me to $805. HMMM… Turns out if you “change your reservation” at all, in any way, then your original reservation is void. So my when I clicked the $45 option, it deleted my original rate and just gave me the rate of the car as if I’d rented it TODAY, plus $45. Called multiple times, can’t change it back. Can’t afford new rate 🤷🏻♂️
Bad response 3/5
By Jrhodesiii
The app gets hung up
Business Traveler 5/5
By FL Emo
Good service.
Terrible 1/5
By vfuunnf
App never works
Terrible customer service and deceiving advertising 2/5
By emmanuele22
So I booked a car rental fro one day and half from the Hertz in LAX. The car was in good condition but there was zero help from the people working there. I asked where was the car I booked and the manager was like “just pick one from there” and when I asked a follow up question he straight up ignored me.
I was like whatever I picked my car and drove away thinking everything I needed to pay was paid for. Boy was I wrong! So when I booked the Hertz I put as drop off location the Hertz in Burbank (21 miles from the LAX one) since it was closer to my airbnb. Went to drop off the car and I get a $60 charge the day after, when I ask support about this they said it was an “intercity fee” for dropping off the car to a different location. Nowhere near the checkout page it said I was going to be charged a $60 fee for selecting a different location. Would I known that I would’ve dropped off the car at LAX and uber back to my airbnb (I guarantee it wouldn’t have costed me $60).
Very sad about my experience with Hertz and would not recommend it to anyone. Oh and don’t forget to fill up the tank before you return it or they will charge you $9 a gallon to fill it up themselves (they also don’t tell you that I had to google that myself)
Dangerous 4/5
By thetroof22
Rental car bus took 40 minutes in 106 degrees. I was worried about some elderly folks.
Profile changes awful 3/5
By wasting time with Hertz
I have deleted a credit card and added a new one three times and no change is made. End of my rope.
Wrong dallas address from expedia 3/5
By rob gaudet
Expedias confirmation email gives a 38th St address which is not correct for picking up the car
A Good Start for this new Hertz member 5/5
By TOO COOL WHO
This is a pleasant experience for this new Hertz car rental member. The discounted rate is perfect for my growing family.
Always issues with login! 1/5
By Erionziu
I wish one of those app developers would try to use the app himself in order to see how atrocious it is . Always gives me issues with login . I try to reset it by using their links …forget it . Useless .
NO ! I AM NOT TECH ILLITERATE!
Also from many reviews I’ve seen here , other people are having the same issue .
Look up ENTERPRISE app. It’s flawless .
Excellent site 5/5
By Lex New Circle
Very efficient site
Old person 1/5
By Old Man @ PFPA
Needs a lot of work
Terrible
Can’t edit
Doesn’t work 1/5
By Gkhogg
App doesn’t work. Uploaded my license and photo 8 times.
Trouble adding card to Apple Wallet 2/5
By David in Hollister
When I joined the Gold Club, they gave me the option to print out a card, as they will not send out a physical card. This printed card has nothing but the Hertz logo, and my name, kind of low budget in my book.
I wanted something I could us to easily identify myself as a Gold Club member when visiting a rental location. My next option was to install the app, in the hopes it would allow me to put the Gold Card in my Apple Wallet. They do have the option to add the card to the wallet on the account screen, but every time I try, I get an error, and can either try again, or call an 800 number. Please fix this.
Awful app 1/5
By dmanFC18
This app is pretty shockingly awful for a global brand like Hertz. It's no exaggeration to say that about 75% of the time that I try to do anything in the app, it gives some sort of error or times out. It's embarrassingly bad. I've given up.
Not working 1/5
By Alocalguy
Every time I try to log in I get an error message.
Keeps freezing 1/5
By Robert Ahlstrom
Mostly not even going past the login page
after latest Update app keeps crashing and shows error 1/5
By ShahinWedadi
Ever since the latest update the app won’t even open
App Not Reliable 1/5
By Eugene Samad
I for the last week have had issues with the app. Logging on was not possible online then I was able on the app. Days later the app logged me out and would not recognize password. Attempted to change password but keep getting an error to try later. Traveling having to deal with this is horrible.
5-8 July rental 2/5
By Rico22334455
Not sure WHY Hertz filed this rental to my personal credit card versus my government travel card WHERE the reservation was initiated. Trying to correct the oversight is proving difficult AND time consuming both on the phone and via the Hertz app.
Not happy customer with this rental.
Great App 5/5
By Daverick Isaac
Great App!
Hertz is a selfish company 1/5
By SndMann
Hertz says all the right words, but they could care less about their clients. I have been a very loyal customer for more years than I can count, and yet they seem to be able to double their rate to me with no explanation, and no apology.
Times are tough for all of us Hertz, but if you forget about us now, we will forget about you later… Hertz could be so much better. Newest insult, one way rental that I have been doing for over 20 years now requires minimum 2 days. I’ve been loyal to Hertz, but they could care less about me. Too many glitches in making a one-way reservation.
Miles 2/5
By Postie7
Been using Hertz for over 40 years and took all my miles during Covid. Called and gave some miles back. Web site makes it difficult to use those miles. Will call customer service to get straighten out.
