By OJAi Kat
I haven't been able to access this mag in two months. Says my subscription is still active so what else can I do? If I can figure out how to cancel I'm ready. SO disappointing.
I agree update terrible ! 1/5
By hgtv app update no good
I love hgvt magazine but the app update I don’t like. I have to pay to get access to old magazines stored I had already paid for. I try to log in to my account to cancel subscription but it says It’s inactive subscription to contact them. I emailed and no answer. But yet when I go into my app it says my subscription is active. HGTV YOU NEED TO LISTEN TO YOUR APP SUBSCRIBERS PLEASE RETURN TO YOUR OLD SET UP THE NEW UPDATE IS TERRIBLE!!!
Can’t open any 2018 issue. On the latest iOS and the app is up to date so what gives
Bring back the old app 1/5
The app changes are horrible & make me not want to read the magazine anymore. I would much rather see everything one one page than to scroll all over, plus everything loads slowly, even when “downloaded”
Lost archives 1/5
I had a subscription and articles I wanted to go back to. Now I can’t access my archived issues. What was the point of archiving them? Useless app now. Deleted from my iPad.
Put the GD app back to normal! 1/5
Are you kidding me? You’re sorry I’m having trouble with the app? How about you don’t turn it into a piece of trash? Why is there a black page every time I turn the page?
Worse than horrible! 1/5
Every time there is an app update, I lose everything. Now, not only have I lost all past issues and it wants me to subscribe all over again, it also doesn’t recognize my email and there is no way to say reset password etc. I have been a subscriber to HGTV magazine since inception and I switched to the digital because I had so many post office problems with delivery. However I am ready to either cancel altogether if I could find out how to do it!!!!!
There must be a better way! Too many good apps out there to think this is the best they can do..
What happened?! 1/5
Everything everyone else has said. I'm about to cancel my subscription if this isn't fixed soon. Ugh. It’s terrible.
This app stinks 1/5
By Johnny C H
Change back to the version From a year ago. I love the magazine but the way it is right now is horrible I want to read it like a magazine and have magazines spreads. Even your advertising stinks.
absolutely horrible 'update' 1/5
By Coastal Liz
Your 'improved' app is useless. Bring back the previous version or I will cancel my subscription. If one accidentally taps an advertisement, it is impossible to get out of the ad and return to the magazine. The new layout is terrible and too difficult to navigate. It takes too much scrolling down a page to enjoy an article. Horrible crappy 'improvement'. Change back!!!!!!
UPDATE 10/13/17. THIS APP IS STILL CRAP!!!!! NO CHANGES OR IMPROVEMENTS HAVE BEEN MADE. OBVIOUSLY HGTV NOR THE ONLINE MAG HOST DOES NOT UTILIZE THEIR OWN APP OR THEIR FRUSTRATION WOULD WARRANT CHANGE. MY SUBSCRIPTION IS UP FOR RENEWAL....AND I WON'T BOTHER. IF 'CUSTOMER DISSERVICE' DOESN'T CARE ABOUT THEIR CUSTOMERS, WHY SHOULD THEIR CUSTOMERS WASTE THEIR TIME, EFFORT, AND MONEY ON THEM.
Doesn’t Link To iTunes ID 1/5
Poor functionality—update doesn’t link to updated passwords in iTunes and therefore you cannot Log In and keep issues “Restored”. In one area the app states “Active Subscription” and in another it states “Subscription Expired”— seriously this is so basic. I would not recommend purchasing this app to new subscribers but it is really too bad as I have enjoyed the portability in the past with being able to travel without caring lots of excess paper reading material......please address all of these issues.....we love your contributors and content (just not in love with the delivery at the moment....😏
Painful To Read 1/5
Loved this magazine. I will cancel my subscription. I can't get rid of re-directed ads to get to the next page on my iPad. Waste of money. Poor use of digital technology.
Absolutely Terrible Update/Format 1/5
I feel like half the magazine is missing. I will be cancelling my years long digital subscription because I cannot read this.
Its now mid-Sept and nothing has improved with this format. And Country Living Magazine is just as bad. Its not Powered by Maz, its Ruined by Maz. I cancelled both subscriptions.
Hate Hate Hate 1/5
By Alaska iPod Lover
The update. You now flip the reader out to a web site which makes it impossible to return to the magazine. I have read this magazine from the very beginning and it use to worked perfectly. This is now a mess! Done with it and I will not renew.
I might as well cancel my subscription. This app "powered by maz" what the hell have you done? Did no one look at the update? You ruined reading HGTV magazine on my ipad. I wont be buying the paper edition.
If I could give a lower star than 1, I would! I've read every copy of HGTV Mag since its inception and am disgusted by the recent update! I've contacted the editor and publishers at Hearst along with the "tech support" for the app to express my disgust and frustration. If there's no fix, I intend to request a refund. The menu not going away and the ugly black box around the pages has turned a relaxing pastime into a waste of money because I don't even like looking at the pages! The only reason I haven't deleted the app and complained to Apple is because I'm hoping that with the complaints on here now, someone will actually fix the problems and get the magazine back to normal!
Terrible update 1/5
By Loyal HGTV fan
I hate the update. Not all of the articles and pictures will load so it is impossible to see content which is referenced in the text. In addition, the whole app is buggy and laggy now. Changing pages is not smooth and if I get impatient because the pages won't turn, often I will accidentally open an advertisement menu which then refuses to close unless I completely close the app. I am extremely unhappy and considering canceling my digital subscription. Save yourself some money and buy a print subscription!
By Psychic Mermaid
The app changes have ruined my experience of the magazine! It's awful. The presentation is different, the pages load slowly, and the ad pages are so touchy that I have to concentrate on how I touch the screen or the ad opens and won't go back! I've had to delete the app and reload it more than once. I'm seriously thinking of going back to the print version. From reading many of the other reviews, it's not just me hating this app and wondering what in the world they were thinking!
I've written to the magazine, along with Good Housekeeping and I'm so frustrated with that process I've thought about cancelling both subscriptions!
Hope they go back to the "old" version. Thank goodness Redbook app hasn't been "updated". Don't!
Lost all my paid for mags 1/5
By Upset at updates
I paid for a years subscription for both digital and actual magazine. Update caused me to LOOSE EVERYTHING 😡. And wants me to pay for things I already paid for!! Now I have nothing to review in my phone and I can't even get to contact information or FAQs. What a HORRIBLE UPDATE!!!!!!!!!
Bring Back PINCH AND ZOOM 1/5
It's is difficult to read the small print now. Why would you take such a valuable feature away from your app? I will cancel if there isn't a correction update forth coming.
I can't get my previous issues that I had purchased and downloaded. Very disappointing.
Ruined this app 1/5
The latest update has ruined this app for me! I had a one year subscription and every single issue purchased before this app. Now I have none of the magazines and no way to restore my purchases! The overall layout was ruined too and impossible to view without bugs and crashing! Subscription cancelled!
This update is a step backward! 1/5
By Lost my issues!
I can't get at any of my digital issues anymore. The FAQ's are useless. Obviously others are having the same issue though, judging by the number of related questions in the FAQ.
Don't update! 1/5
Stick with ver. 5.4 if you can until a decent update is issued. Ver 6 is junk!!
Terrible Update 1/5
They took away all of the great functionality that used to exist. Especially disappointing is the removal of the ability to pinch and zoom. No longer can I read ANY small print nor zoom in to see those special details in the images. Bad for advertisers and readers, especially for a magazine that is all about the visual experience. Shame on you HGTV Magazine. I will not renew my subscription.
Stick with the print edition 1/5
I have had nothing but problems with the digital content. The issues I have already paid for are now requiring me to pay to access the content. Customer service is terrible. I have not been able to find a phone number to contact them, and the back and forth emailing has gotten me nowhere. Very frustrated.
Can't download purchases. 1/5
I have gone to paper versions of all magazines I read. I have also cut back on the amount of them I order. I've gone from 3 fashion magazines to one. I only read one tech magazine rather than 2 and I've decided to keep Real Simple and get rid of HGTV all because of the poor updates. I can't download issues I've purchased on multiple magazines genres. I will also not be buying a new iPad because I only use it for reading. When this one dies Oh well!
Terrible upgrade, can no longer enjoy the magazine 1/5
Overall, this app turns HGTV from one of the best magazine reading experiences (it looked and read just like the magazine, very responsive) to one of the worst (slow-loading, scrolling as well as page turning, etc.) Worst of all: all the swiping causes many ads to open unintentionally, and YOU CAN'T CLOSE THEM. I had to re-install the app twice. Avoid this publication until it's fixed.
Can't Access My Downloaded and Archived Copies 1/5
I can't access my account, which doesn't expire until November 2017. I followed the instructions for resetting my password twice and I still cannot access my magazine subscription. It appears there was not enough testing of this update before its release.
What are they thinking! 1/5
The whole magazine layout is disjointed.
It is a digital magazine it should work like a magazine with benefits of being able to click on a page for more information. If this is the format now, I will not be renewing.
Horrible upgrade - locks on ads 1/5
This upgrade is awful. Content is unprofessionally laid out down the page while many more ads than usual scrawl across multiple pages you have to scroll thru. And several times when you scroll, it opens the ads. Then on my system, the ad STAYS OPEN. You cannot close it. You cannot change the URL. You have to force quit and restart the app to try and get to the next page. If this is not addressed by next issue, I will cancel my multiyear subscription. Used to love the magazine, hate the upgrade!
Terrible Update! 1/5
I innocently updated this app and lost all of my downloaded magazines. Very frustrating! If this is the way the updates for this app are going to be, then I will either never update the app or may even cancel my subscription. What a waste of time and data to have to download everything again. Not happy! 😩
What happened??! 1/5
This new format stinks, do not like the new layout at all, it looks cheesy, more like a web page, doesn't read like a magazine anymore, I will probably unsubscribe.
Horrible update 1/5
What a terrible new version. Lacks the feel of a paper magazine, which I liked. Feels like a bad PowerPoint with poorly laid out sections. To cap off a subpar experience was the accidental swiping away from the magazine and into an advertiser's website, then pressing "Done" 20 times to go back. I've been a digital-only subscriber for years but this new version is so lacking I don't know if I care to continue.
Worst Upgrade Ever 1/5
By SciFi 1984
Do NOT UPDATE -- this app does not recognize iTunes subscriptions-- it lost all of my downloaded issues. Who tested this app? Who wrote this app -- it is really poor-- fix it-- I paid I want my issues back!!
Disgustingly bad app 1/5
This update is ridiculous. 6.0 won't recognize that I'm a subscriber so I follow tech support's advice of deleting and reinstalling. It gives me the old version, which works, but then the App Store immediately wants me to update to 6.0, which doesn't work. FIX IT.
Love it! 5/5
I love this mag. I always find something helpful. I thought it was pretty easy to load and at a good price.
Love it. Favorite magazine 5/5
HGTV IS ONE OF MY FAVORITE CHANNEL, SO TO GET THE MAGAZINE APP IS THE BEST, BECAUSE YOU GET THE BEST OF ALL SHOWS IN ONE APP.
No reply 1/5
Received no reply to my email regarding not being able to see my magazines. Useless app, use google newsstand instead.
Unable to download current issue 1/5
Can't download no response on 3 emails
Very frustrating 1/5
By al I zon
This is a terrible app. Works, doesn't work, works, doesn't work. They don't keep it running. Save your money and buy the print instead. Refund please.
Pay App 1/5
You get to view one magazine for free and that's it. You have to pay $1.99/month or whatever per year. No thanks, this type of stuff is free online. Shouldn't have to pay for it. Sorry, that's the society we live in now.
Good reads 5/5
There is always something interesting in every issue. Not everything is something you may want to try but rest assured that it will come up in one of the issues. There is something for everybody.
This app always works great for me! I can flip though everything digitally and look back on past issues. Never had any problems with downloading issues like some other people have. Using for about a year.
Please Fix 1/5
Tried 3 times to leave a review, but says nickname taken. I think that it didn't want me to give it a one star review. Please fix. I pay an annual subscription of $19.99 which doesn't expire until June 2017 yet it asks me to pay and additional $3.99 to view the January/February 2017 issue. This seems to be common with other reviewers
App won't let me download latest issue 3/5
I usually have no problems but the app won't let me download the new issue without paying for it even though I have an active digital subscription. Also the tab that gives you info about your subscription status is useless. It always reads "N/A" even though I'm signed in. They certainly give you many opportunities to double purchase which is annoying. I love the content though so I put up with it.
What is going on? 1/5
I went to download the new Jan/Feb issue. I pay the $1.99 monthly renewal for years and instead it ask me to pay $3.99 plus on top of when it automatically renews it for the 1.99 payment.
On top of always being charged $1.99 a month even when it's a month that an issue doesn't come out. I have no idea why this is happening but very disappointing.
HGTV app rating 1/5
By HGTV app rating
Love love the content. Horrible app. It has been like this since they launched the magazine online. I would have canceled years ago but I enjoy the content too much and the ability to save pages without using paper. Fix all these problems please !!
Love the ideas!
Love This 5/5
By Natalie Hurwitch
I love it being on the go, so I can take it on car trips. I'm not even a teen yet, but this magazine is something I look forward to each month. These tips are helpful/ will be helpful throughout my life. I definitely recommend this magazine to all.