Points for free rooms 3/5
By Dan Grizzly
It takes way to many nightly stays to earn a free night
Apple Wallet 3/5
By My real name is John G.
I like the app but I’d like to be able to access my digital room key in my Apple wallet, or better yet in my wallet for the duration of my stay and the ability to pull it down in my notifications on my phones home screen. I can do this with my American Airlines app. Once I check in for a flight and add my boarding pass to my wallet I can pull my boarding pass down on my home screen, or access it from my Apple Wallet. Can we make this happen?
Thanks, Mercy! 5/5
By David and Martha
Just finishing stay at the Avondale Arizona Homewood suites. Mercy working in evening in the kitchen went out of her way to help us she is awesome!
David and Martha Risner
App that actually works 5/5
By road tramp
I love using this app. I am so glad it finds the hotel in a area for me and gives me choices for close proximity ones so I can choose the better hotel. More people should notice all the perks this app really offers.
Overall good app. Need to work on using none WiFi.
On point ! 5/5
Love this app. Quick and great deals for military.
Hilton Stays 5/5
Have never had a bad Hilton experience! Have been a HH member for a lot of years! Always enjoy their service to their customers!👍
Not intuitive to find and rebook from favorites.
False advertisement 1/5
Tried to book using app from my hospital bed yesterday. Hotel said it was 22,000 points. When I selected it and chose 1king bedroom (same price) it was 39,000. Could not call from hospital. So today I tried again. Now it is 26,000, so I called. Person was from another country and was no help and then just hung up on me. So because of your app bait & switch yesterday, this room cost me 8,000 more points, which is more than I had, so cost me just under $5.
Not happy with yesterday’s bait & switch and then the room pricing going up in one day.
RUDE DIAMOND DESK REPS 1/5
By Maya Henderson
So you think that after staying so many nights that as a Diamond member you receive the privilege of talking to the Diamond desk when you have an issue. Definitely NOT a benefit. Very rude and can’t even figure out where your missing points went. Very frustrating.
No points notification 1/5
Spent a lot of time trying to figure out how to get a rate for points as the app did not say points were unavailable for the dates I requested. The browser interface did show me that, you need to make the interfaces consistent.
I wanted a king bed and your app does not allow
A change. This is a reason why I tend to stay at other hotels
So easy to use 5/5
Very easy and fast to use this app!
Room selection 3/5
App says the hotel has 4 rooms on 4th floor but only allows me to select room on 3rd floor
Love the app but lately there has been many glitches 4/5
By Very Frank Media
Very user friendly app however always get an error message that rate is no longer available. Previously I never had issues with the app but it’s quite annoying when your quoted a price and you can’t book it after researching a property within your budget. Fix the glitches and the app will be perfect!
Terrible stay in omaha 1/5
They were overbooked but sad to think I couldn’t get a regular room and the bathroom smelled of feces and shower was terrible trying to wash hair and soap up as the shower head would keep moving to one side and I couldn’t get completely washed. The rooms and hotel need major remodeling and I will not stay there again. I should have went to Marriott the first night as I thought they the hotel would want to take care of me since I was given a awful room but I guess not. Seriously considering changing back to Marriott .
App issues are so frustrating 1/5
Whenever I try to do anything with the app. It continues to tell me to check my WiFi. But if I don’t use the app and use my WiFi to go online on the same device I’m able to make reservations no problem. This is so frustrating
Love it!! 5/5
I love you, Hilton !!
By D. Monzani
The checkout feature in the app does not let you preview the bill. You just checkout and cross your fingers there are no items needing correction. The bill does not post to the website timely.
Needs to be reworked. Thanks!
App no longer works. 1/5
Fix your app.
I could not use my Hilton points to book this room. It kept telling me the room at that rate was unavailable. How am I supposed to use all of these points that seem useless?
Remote check-in 5/5
Ability for remote check-in is a big plus. Very convenient. Love it.
So amazIng & convenient 5/5
It’s so reassuring to use and keeps ALL your reservations, points, receipts & favorite hotel stays together in one spot. It’s so easy to book reservations & locate hotels on the app too!
I like it. 5/5
By josh's dad LI
Always reliable. Fast and easy. Love the “pick your room “ option.
Nice, but needs improvements on room selection 3/5
Nice app, but too many choices at check in. It allows you to pick your specific room number, but doesn’t give you a floor plan, so you can see its proximity to elevators, vending machines, exits, or views. You would have to know that in advance for room selection to be at all useful.
The best place to stay! 5/5
By Tiffy Diamond
I absolutely love this hotel! The staff is great and always friendly. The breakfast is awesome! I only stay at this hotel when I need to get away!
Connection to Concur 4/5
Please enable e-receipts to sync with Concur. I can do this with the Marriott app. very easily
App update 1/5
By Kdkd dnfkfjffnfjfornfj
This update has made the app extremely slow and often times I get a message indicating something went wrong and to search again. Very frustrating when the update indicates it makes the app faster.
What is wrong? 1/5
By Keeter Family Account
This app has never worked for me. I receive an “oops, the problem is on our side; try again later”. I really want to use it; it is a horrible scar on the Hilton brand.
I like Hilton but why create this app? When adding to my phone wallet all it adds is the conformation number. No room number or phone number or anything useful. The checkout feature only works 25% of the time so I need to go to the front desk and the digital key is slow and has never worked for me on exterior hotel doors. Ditch the app and go back to doing things the old way.
Love Hilton Honors 5/5
By Honors Homer
Thank you once again for always taking care of your customers. The app makes it easy to check in and out on each visit. Also the digital key is a life saver, makes it very convenient for entry!
Boptorious!!! Bobbing Awesome bippy!!
Good Night, Sweet Dreams! 5/5
I enjoy being a Hilton Honors member. I love the Sweet Dreams bed that always guarantees a good night sleep. It’s truly like sleeping on a cloud! Always wake up feeling refreshed & ready to go. Great for both business travel & travel for fun! Where to next?!?
Honors member 5/5
By LJWebster in Texas
I am staying for 4 days and booked online. I found out that my AARP discount would save me on Friday and Saturday so I requested a new room away from the highway traffic and on the top floor using my AARP discount for Friday and Saturday and was accommodated immediately! They also agreed to change the bed my sister slept in last night (even though I’m staying for several nights) because my daughter is sleeping in it tonight. Yes, no problem they said. Everyone here is so nice! Love the Hampton!
Room/floor map not offered 2/5
It’s a nice option to select your own room and get a digital key, but the app should have a floor map to make it easier to select a room. For example, if you would like to be near or far from the elevator, you don’t have anyway of knowing this when selecting g your room.
Inconsistent rates 3/5
The app says 149 on the embassy front screen. However, when you click on the embassy hotel at the river front in cincy the rate is 160
Lovin’ Hilton Properties 5/5
I travel for business and pleasure constantly. I get great service and experience great staff everywhere. The points system works great and is simple to use.
Super inconvenient due to the app not aligning well with the online prices
Honorary App 5/5
By Jojo Nkechi
I love my Hilton Honors app and use it for all of my bookings. As an Honors member I find the app very easy to use and accommodates every detail of your upcoming Hilton stay for you down to the Uber pick up request link!
App is too slow 1/5
You app is too darn slow,
Need an off line mode 1/5
The app is great when you have cell service or can connect to the hotel WiFi . But for my last three visits while standing in the hall trying to use digital key, I can not because no cell service or hotel WiFi. Please make an off line mode.
Can’t even use my points 1/5
It’s funny how the room is not available when I choose to use my points but it goes through when I pay full price. Smh
This app makes finding and booking too easy. 5/5
I’ve been using the app for the last 3 years or so, and I can’t find a fault. Easy to find and book Hilton properties.
Tried using points 1/5
By Becki PA
So far I have found points to be difficult to use. 🙁
App time out 1/5
I spent 20 minutes last night trying to book a room. I kept getting the loading spinning dial . I tried to restart over and over . At one point I got to the room , accepted to book and same thing , spinning dial they would it load . The price for the room last night was $179. I tried today and it worked but the price is $212!! That’s not fair. This is Hilton’s app issue. Why should I have to pay the price!
I am not a happy Hilton customer
I’m a Happy Hilton Hhonors member for years now. I NEVER stay at a hotel that isn’t Hilton. I love the new brands. I have unused Priority Club points. LOL.
Hilton. Fix your app 1/5
Third time with erroneous billing and all incidents involved online check in with app. Its as if the app disregards the reservation rate and checks in at the rate on that day. Not once but but three times. Them don't let me get started on the digital key access through app. So frustrating and having to fight to get original reservation honored is pissing me off.
Works great! 5/5
By hampton bound
I don’t use apps very often, but I use this one constantly. Issues once in a great while, but that’s a rare exception. I love it!
Useful app. 5/5
By GOW III
The app lets me do everything—including get in the door. Perfect.