Great app except.... 3/5
Nothing is ever available. It SAYS it is for your dates but when you ty to book you get the email that it’s booked. Over and over.
4th time using this site. 5/5
Have used HomeAway four times now. Have always had a good experience. Always as described. Always enjoyable.
Good Navigation and Setup 4/5
App is easy to use, I appreciate details and I feel this app does well with that. Love the map, house info and surrounding neighborhoods information. Only complaint is there have been several times I look for a quote and I would need to email to request one first and it’s not convenient. Price is obviously a factor and houses can book in a matter of hours if you don’t act quickly.
Wish that the exact address and picture of the place and area could be shown. Other than that, great app
Very disappointed with this company book true them house check make sure that there would be no issues due to COVID but 48 before arriving they cancel my reservation and would not do full refund.
Outrageous price increases! 2/5
By Sagamore happy
How can a place be listed for 105$ a night and the final price is 435 for 2 nights! Not fair at all. MY favorite site ( I have used for at least 8 years 3-5 times a year) is charging too many fees. I am sad.
Ummm OK?!??! 5/5
By Chonie Meza
Okay Karen we get it ! You didn’t like it!!
Date changes 2/5
App wouldn’t let me go back to change dates on new booking. App put in my old dates so when I confirmed i thought it was different dates. Won’t let me rebook with correct dates without owner permission.
Completely unsatisfied 1/5
We booked a property in January for a July vacation. Our adult children all requested the time off work. Vacation all set until I find out 30 days ahead of arrival the property is no longer available! Horrible treatment!
Eisner friendly 5/5
Home Away is so easy to use!
I always use HomeAway! 5/5
HomeAway makes booking a vacation so much easier. I love the convenience of being able to compare multiple places to see what best suits your family/travelers.
Love it 5/5
Love it. Book multiple vacations with them.
Too many extra fees! 2/5
Too many extra fees - frustrating
No help 1/5
By hes alright
We are not able to use our reservation because of the corona virus. We had the insurance. We got no refund. No help from homeaway. No help from the insurance company. No help from the home owner.
The prices are ridiculous 1/5
So me and my large family were looking for a cabin. the cabin itself I didn’t mind paying, no matter the price. What I do mind is how much free you have to pay, 400$ for EACH fee, and there usually is more then one. So the fees itself costed more then what the cabin would have been.
Where are you 1/5
By haattee this
Have called both customer service phone numbers for 2 days and no one answers. They got my money but I have no service. Home Away was much better. This crappie system won’t let me post my comments without a nickname that has not been used. Here’s my nickname. Haattee This
Fails to refund 1/5
HomeAwayUK is the European name for VRBO. Beware that VRBO and HomeAway claim to not be responsible for refunding your payments even if you cancel a rental that is completely within the stated cancellation policy.
This company will completely screw the consumer over. They owe us over $6000 and refuse any refund (due to COVID19). Use AirBnB.
Easy booking 5/5
Like convince and safety of Home away!
Ease of App 5/5
By Abilene TX - JohnB
Super easy app to navigate!
The house was very nice & well equipped for my entire family’s needs, would definitely stay here again & again
Always happy! 5/5
I have booked many times on Home away and never had a bad experience. Five stars
Error message 3/5
I am getting this error message over and over again. I like the app. But this is annoying. There is no way to tell anyone other than write a review. This is dumb. I get the trot message every time I try to view messages , details etc.
Filters don’t work 1/5
When I check mark cabins only, that means I only want to see cabins. Not apartments and condos. And this issue is on every single filter I choose.
Love Home Away! 5/5
We love Home Away and have used it to book vacation houses for years. NEVER been disappointed. Usually the pics don’t do the places justice. Love to read the reviews written by real families.
By April fon
We had someone double book on us and so they canceled our reservation. HomeAway never refunded my $800!
Easy to use great site
By Alison W
I’ve used the website for years. I’ve had no issues with the content. But the app is SO buggy. At least half is the time it’s down or it’ll time out. The app is not reliable at.all.
Id give Homeaway a 0 if it allowed 1/5
Don't ever use Homeaway. Refused to work with me during a global pandemic and I live in New York.
Love this App 5/5
Easy and affordable was to book a vacation or staycation!!!
Great site but needs to have instant booking 3/5
Great site but needs to have instant booking
Good way to connect with rental homes that are verified and backed by HomeAway. We use this app every vacation we take.
I’ve been using HomeAway for close to 10 years . It’s the first site I think of when planning a vacation .
The messages to owners aren’t going through. The VRBO customer service isn’t responding. I’m wanting to book a property and the price has already gone up!!! Awful service.
Owner Canceled and Refunded, but Homeaway is Holding the Money 1/5
By David in Atlanta 2020
We have used HomeAway and Vrbo a number of times over the years, and have been happy with them. But HomeAway’s conduct recently has been disturbing and is a warning to anyone who might consider using the service in the future.
We had scheduled a beach trip via HomeAway for the week of April 6 for spring break. The property owner reached out to us in light of the public health emergency and offered to cancel our reservation. We agreed and they canceled it. The problem is, HomeAway is holding onto one of our two payments.
HomeAway refunded one of our payments the day after the cancelation went through. But they continue to hold the other - which is over $1,000. To be clear, this was a rental payment, not a payment for HomeAway’s fee or for insurance or taxes. I have spoke with the call center twice in the last several weeks, most recently 5 days ago. Their only explanation is that the payment is in process. That just doesn’t sound accurate. In today’s world we can process electronic payments almost instantaneously.
Instead I assume they are trying as a corporation to manage their cash by holding onto payments not even intended for them - this money should either go to the property owner (who in our case canceled and refunded the money) or back to the guest. HomeAway did nothing to earn this money.
This is a warning to anyone who would even consider using one of these services again after the current health crises clears.
Best rental site on the planet! 5/5
By Daniel Thomas C.
Soooo easy, reliable and comfortable.
Deleting app, going back to AirBNB 1/5
By Mary Ellen Carter
They need to have a better approach for permitting reviews on aborted stays.0
I’ve rented from the HomeAway and VRBO several times. The process was seamless and my reviews were glowing.
When I had to cancel my Spring break house rental due to the pandemic, I found out how frail their program really is.
HomeAway (aka VRBO) left refunds / concession decisions up to their owners. Ok I get it, they are the market place and make maybe 5c on the dollar.
I sent 3 emails and 2 calls to the rental’s owner’s realtor. Finally he answered me “no, they need it for their mortgage.. they’re selling the house and won’t even offer a credit”
I then cancelled the booking, just to get the token 5% service fee back.
When I tried to review the greedy, mean owner and their agent, there was no place to do so. Reviews only occur for completed rentals.
I went to support to provide feedback and had two chat agents disconnect on me.
Deleting the app. Buh-bye!
Don’t do it ... save yo self 1/5
If You download this app you might as well delete it cuz they on games they will cancel not say anything 🤷🏾♂️ reply back whenever they want and the owners of the houses are really disrespectful calling me out my name making me feel uncomfortable all because he cancelled a reservation and thought he was still gonna get his money back 😭 ya noo
Excellent service better then Airbnb by far
Haven’t refunded our money 1/5
Booked a 7000 house and then had to cancelled it in good time and they aren’t refunding us out 3540. Crooked company about to be in a lawsuit
Forced to buy insurance 2/5
The app forces you to buy damage insurance. I have a private insurance, plus I’m insured by my Amex for up to $2000. Why do I have to purchase a third insurance for 60$? I almost didn’t booked because of that. Next time I’ll check another provider first.
I like the App. However the deposits and extra fees are outrageous. I always look for the same properties on other sites. I have been able to save lots of money using other sites.
Terrible Scrolling function 1/5
You can be sifting through properties and HomeAway randomly scatters the photos. Have to swipe all the way back to start at photo 1. So obnoxious
No refund DURING GLOBAL PANDEMIC case #26286079 1/5
Three other families and I were looking forward to watching our sons compete at Cooperstown this summer! Because of Covid-19, the week long tournament was canceled.
Like that isn’t bad enough, CHRIS CHANDLER, the owner of our rental house with HomeAway, won’t refund us our $7,000 deposit despite the global pandemic!!!!!!
Do the right thing Home Away and refund us our money!
Ripped off 1/5
By Tom Byrne 1423
Do you want to pay $1,000 in fees on a $2,200 booking then get absolutely no assistance when you ask to cancel within the grace period and the host stonewalls you?
If so, this is the app for you!!!
Whereas Airbnb actually manage the hosts and make sure guests have a good stay these guys have absolutely no interest in you after they have your money
Many Thanks 5/5
By Marci WI
Due to this crazy world we live in right now - we are so grateful for both the homes, Sunset Cove and Beachwood, Little Exuma, Bahamas, for working with us so we are able to take our dream vacation! This was not only disappointing for us to not to be able to go but it is also a hardship for the owners of these beautiful homes! Also a thank you for HomeAway going beyond by refunding our booking fees! The kindness all around will never be forgotten!
I wish each description would give the town its in. Some do, some dont. Also, many places are quite expensive. I’ve been told Home Away takes a large chunk in fees from rental owners and that cost gets passed on to us. Please adjust your fees to be more reasonable for everyone. Thank you.
Best yet 5/5
This website is so easy....won’t use anything else.
Great App 5/5
By Teresea C.
I have rented many times from Home Away and enjoy the stays and people I rent from.