Trying to update email 1/5
Called as email address is old now nothing is working...going to have to call them again...frustrating
By Grand Pippa
Reviews would be more helpful with date of review, and more responses to negative reviews.
Love HomeAway 5/5
This app makes using this wonderful website so easy. I love it.
Owner not responding
Cancellation policy 5/5
By five five fivd
The cancellation policy is unacceptable . There is no ability to change your mind- if you need to change the date or find something else you like. This company offers no refund and expects you to pay the entire rental, or try to rent it on your own if unable to go
Planning trip 5/5
By JP Alligator
So far everything is working. Confirmation received...trying to get vehicles is a bit involved. Data for restaurants is coming. Site well layer out. Information not hyped...you get what you see. Owners have yet to respond to questions but that is understandable due to volume.
So easy! 5/5
By my 5!
Just booked my family vacation with Home away! So easy and fast! Trying to pick any one given home was really hard! There are so many beautiful homes to choose from in a big range of prices as well! So excited everything is all set for 2019 Summer vacation!!
Service fee 2/5
The service fee is a joke if you are going to charge that it should include the trip cancellation fee .Thinking of going with a different site
Easy fun vacations 5/5
By Gma snmitty
What a wonderful way to vacation😎
Tons of issues 1/5
I have been using homeaway for about 6 months. It was ok at first but the app have many bugs. It want allow you to get the basic things accomplished. I no longer using this app . I like Airbnb more advance less issue
By Sims imu
We used this company for our Miami trip and received an excellent owner for the house we booked
Glitchy app 3/5
The app search feature sometimes doesn’t work. But when it does, it’s great.
Very complicated 2/5
Logging in 1/5
Can not log in on my mobile devices.
More options than other vacation rental sites 5/5
I’m booking here because of the search’s available! And the visible maps of the rentals.
Best Place Ever! 5/5
By Jean Lutz
Not only is this place beautiful but the location is close to everything! Chris and Beau were amazing to deal with. We use Home away and Air BnB a lot but this has been our best experience ever!!! It is so well appointed and equipped. You just can’t beat this place! Very Sincerely, Jean Lutz
I wish more filters were available for amenities.
Age requirement. 2/5
It is impossible to rent a home if you’re under 25. I have my own house at 21, I offered to buy insurance for other people’s homes and much more. Still get denied for being 4 years to young. It’s ridiculous.
Annoying upselling 2/5
By Shazbot 21
The whole process is fine but the end I was given the option to buy damage protection or be charged $1500 that I might not get back. Lame threat tactics that lessen my trust in VRBO.
User friendly app 5/5
By lockport la
HomeAway is a great place to shop around for the perfect place to stay on your next get-away
I really like how I was able to filter results fit exactly what I wanted which was a beach front property!
Great app 5/5
By BM Withers
Simple and easy to use. I found a great deal with all the amenities that I wanted and booked within a few minutes.
Perhaps more later. 4/5
We are using HomeAway for the first time. But it seems HomeAway might be related to VRBO, which we have very successfully used in the past for vacation rentals. Thus the 4 star rating. If all goes well with this use, I will try to come back and edit the rating.
Not convinced yet 1/5
Made a reservation thought I was set but owner backed out looking for a better deal. I get it everyone needs to make money but owners seem to not stick with home away policies
I’ll update my rating as I experience this booking agency
Easy to use 5/5
I have booked five times with this app. It is easy to use and all your trip information is saved.
So very easy!!! 5/5
Using your app site has made our little excursions sooo very easy! Thanks
Needs to be able to free roam on map and pull up that local on the list 3/5
I enjoy the app but hate how you have to type where you want to go then it only gives you a list of that specific local. I like to look around and see other locations on the map but when I move away and hit list it goes right back to my first location.
Conflict in number of bedrooms and payment option 1/5
I contacted the agent to determine what amount I was going to be charged now. It was confusing on the website. It said the price would be split and I have no idea once I booked how much I was charged. Also, She showed it as a one bedroom and could not confirm what it said online, which was a two bedroom. She had to refer me to the home away customer support line, who then intern sent me to the traveler care center.
I am still on hold after 15 minutes and can only say this is the first time I’ve had such difficulty with home away.
Propl with app 1/5
Can’t log in or search as a guest. App keeps saying “oops” error. I’ve restarted, deleted and reinstalled but nothing works. So frustrated.
Maui Holidays 5/5
By Maui Times
I’ve used Home Away for multiple vacations to Maui. I have never had any issues, I will continue to utilize Home Away for future trips.
Useless if availability dates are not correct 1/5
So far every property we have asked about says they are not available on the dates we selected in the app. The app shows them available. It is a complete waste of our time to have confirm availability of every unit one by one.
Best vacation ever! 5/5
Immaculately kept, Beautiful decor, and outstanding service !!! We had the family vacation of our lifetime ! They don’t miss a single detail I can’t wait to book our next trip !!!! thank you Robin !!!!!
Easy Peary 5/5
Have used Home Away multiple times to book all over the country. Have not been disappointed yet.
Easy booking experience 5/5
By georgia traveller
I appreciate that all expenses are disclosed early in the process so there are no unexpected add ins toward the end of the process
Hello this is Vlad 5/5
Yes! This app very good! I can’t wait to see my great country of USA in Florida! I have always wanted to ride and alligator and see pink flamingo bird
I Hate Artificial Intelligence Customer Service 1/5
By HAL BS
Artificial Intelligence nonsense answers as opposed to a real human being is very frustrating.
If your not going to have people respond to questions, don’t even bother. The Artificial Intelligence works about as well as my Spell Incorrect.
Have had all kinds of issues on 2 successive VRBO rental attempts. I would not use them.
Home away is the best 5/5
By vitek 123456789
Beautiful 💕 5/5
My husband and I chose this beautiful cabin for our 35th wedding anniversary it was cozy comfortable beautiful everything you need for your stay and all the instructions and maps were provided not being familiar with the area that was very useful
The sauna was the perfect ending to each day definitely coming back
Thank you so much Mahalia
Carlos and Ebed from RAMONA CA
Usable but really would save some time if search showed all in price 4/5
By Chris Rehm
Waste a lot of time reviewing properties that have fees that significantly increase cost.
Hard to share listings 5/5
I love Homeaway! They offer travel insurance when I book. And hosts seem to be more on the professional side than Airbnb...
No accessCode available 1/5
Checking in to our rental and no one can find the access code nor find the owner. I have rented for 15 years with VRBO. Very frustrated because we are traveling with two kids under two years old
Very helpful 4/5
And well organized - like the map draw function. I like an availability calendar so I know if a site is worth pursuing - I didn't see one.
Glitchy and hidden fees 2/5
I’ve used Home Away for years and never experienced so many problems. Now when I try to access my trips and I get an Oops! message. Very frustrating! Thank goodness I had the last property owner’s phone number to text her for property access. Now, I can’t leave a review for the last property either!
The fees have become ridiculous and are very deceptive. The nightly average listed under each property is an utter joke. Even the base price without fees during the off season is nowhere near the nightly average posted.
Get together HomeAway! Or this long time customer is going to have to find a different vacation rental resource!!
iPhone app 1/5
The iPhone app has issues.
Doesn’t display my photo.
Can not navigate the site.
I’ve deleted and reinstalled a few times still no solution.
Means I can not rely on the iPhone app, must desk top for assurance and navigation.
Love this site !! 5/5
We love this site and now we never want to stay in a hotel - Ever Again !!
Sooo Convenient 5/5
Love this app! Booking in the next few days!
This our third time booking with Home Away. So very easy.
Need dated reviews 4/5
It would be better if the reviews were dated. Otherwise it’s great