Dissatisfied- Worst Customer Service 1/5
By Rollan 3029
They only communicate via email
This was quick and easy and very helpful. I hope American Airlines doesn’t change my flight like sun country did. Thanks !!!
Hop Around 5/5
By Who doesn't love GRITS
As bad as it may sound , Hopper is my go-to for flight deals ! At times ,I’ll shop around to see what’s out there , but Hopper always brings great prices.
Love this website! The best by far!
Terrible app 1/5
Terrible app. For 2 months I checked it non stop because it said the price would drop by about 33%. Lies it only went up by almost half the price haha. Do not download this app.
What happened to telling me if I should book or not 2/5
Just searched for a flight and it was like every other travel site. Trying to funnel me into a purchase flow. I want to know if it’s the best time to buy. You’re no long telling me that and I tried twice
False low fair advertising 1/5
By this nickname is taken0000
This app peaked my interest by showing me outrageously low prices for a flight I regularly take that I know to be very expensive. Not only were the prices not available the app was unable to give me the correct prices of the flights it did offer. The prices I clicked were not the price of the actual tickets .
Good Job! 5/5
By Desert Jerez
Thanks for the quick and easy service!
So hopper is definitely just ok but definitely never the cheapest flights. They only search United or American Airlines so it seems when Southwest has a flight 30 bucks cheaper. So if you are in the market for saving money just shop around the old fashion way.
Just used Hopper for the first time.
Thus far... I have found it the best experience to date for booking a flight.
Keeping my fingers crossed all stays good!
Thanks Hopper ❤️
Do not book through this app - they are sneaky 1/5
I was so happy to know and app like this existed, until I finally purchased a ticket through them. I just lost $1500 due to their lack of transparency with their transactions.
The ticket I bought through them, never said that I could not exchange it nor that it had ANY restrictions howsoever. The airline that I flew with told me that my ticket had all kinds of restrictions such — I can’t change my return date because we bought the cheapest option through hopper and that if we wouldn’t have use hopper, we could have exchange the dates directly with them.
At no point while I was purchasing this ticket I was shown this during the check out process.
We contacted hopper about this issue and they were in no way helpful. We are yet still to see the fine print or where those restrictions where listed when we purchase the tickets with them.
We are taking them to court as this is completely unacceptable and unreasonable not to respond with a positive outcome but to “apologize”.
I have no return ticket due to their lack of transparency. This is a company with no moral integrity.
I probably screwed up but... 2/5
By Rick in PV AZ
I was booking a RT flight, all done and attempted to purchase. That is when I started to hate Hopper.
Went up to the purchase and window says we recognize you, why not sign in? Okay, so I clk on the window, now I need to fill out all the same info I have already completed. Then I get the text to confirm it is me. Nothing after I hit the link. I am suddenly back to filling the whole thing out again to sign in.
So I faithfully fill it out...again...hit the link on the text...again...and back to the future I go to fill it all out again🤬
Luckily the THIRD TIME I FILL IT OUT AND THE LINK WORKS.
It was the last time I would have ever used Hopper if it hadn’t worked that last time.
Life is hard enough without having to fill out the same info a total of four times before it works.
Crashed at critical moment 4/5
Great concept, lovely UX and design! But crashed at a critical moment during checkout, causing me lots of stress... did it book my flight or not??? ... turns out it did.
Good at nothing 1/5
You can’t choose your seat through this app. YOU CAN’T CHANGE YOUR FLIGHT BOOK BY YOURSELF. You have to ask the support to change your book and it will take a day to get response, not complete the change. While this happening, they still get $200 for the “fee” and the price of your new flight will be doubled.
For now .. online buying have been wonderful .. let’s wait until the travel date jejeje
Not user friendly 3/5
By 1 Ross
I have traveled using several other web sights before but Hopper is not user friendly. The worst part is not being able to contact a representative for assistance. Important is needed.
Great APP 5/5
So nice to have Hopper do the work and get the BEST price!!
One of my top 4 tools 5/5
By Traveler with Some Knowledge
Hopper may not always have one of the best prices in comparison with my other tools, but when it has a good offer, BOY is it a GOOD ONE. I’ve gotten a $370 RT trip Orlando to AMS, and now it gave me surprise Iberia fares that were half of the price of Ryanair/Easyjet (MAD - TXL). What a pleasant surprise!
Cheap flights! 4/5
Super glad it gives tons of flight options for really great deals but... my only problem is the app was having connection issues so I had to re connect and choose my flights multiple times due to refreshing. It was quite frustrating, but besides that loved it!
Bad service 2/5
By Esperanza O
I flying with spirit because it’s the only available seat out of DFW.
By Jay-Von S.
I was trying to book a flight and all of a sudden I was first charge for 1 dollar for no reason at all then 2 minutes go by after me trying to figure out why I was charged and then I was charged again for a second time for 5$ so now I’m like this has to be a scam and I looked up the costumer service number and I literally call 6 times.... no answer, so I listen to voicemail and it says the mailbox was full and couldn’t take a message... THIS IS ROBBERY, I hope whoever is behind this stealing people’s money chokes and dies 🤷🏾♂️🖕🏾
To go app for my travel! 5/5
Price range notifications is amazing for people who travel often!
The best app for flights anywhere 5/5
I couldn’t be more happy with this. It gives you advice for when to buy your plane tickets!
Great app! 5/5
Best at finding fares and notifies you when anything changes!
Best App for Travelers! 5/5
I LOOOOOOVE IT!
What happened 1/5
I used to love this app and now not sure what happened
Easy to book! 5/5
Great service and easy booking site. This is my first time using Hopper. Hope all works out as planned!
Very user friendly and reliable 5/5
I recommend this app to all my friends, family, and even strangers! Being able to access flights for better prices makes my traveling dreams more accessible
SUPER SIMPLE & SUPER SAVINGS 5/5
I just booked a hotel on Hopper and it truly was so quick and easy. They beat all the other sites rates too. If you’re looking for a hotel or airfare Hopper is your final destination. You’ll need to look no further. I am a researcher and after doing my research on many different sites/apps I must say Hopper is the way to go. THANK YOU Hopper team! I APPRECIATE YOU!
First Time Disappointment 2/5
By maui fox
First time using this app. Was waiting for the price drop that it promised me upon logging on. Next time I check it says price expected to rise sharply book now. Ended up paying $200 more for my two tickets. Very frustrating
Good and bad 2/5
Web site was hard to complete as it took a half dozen tries to purchase ticket. The good was the price and selection of flights
Payment errors 1/5
Just tried buying a flight multiple times and it kept saying error. Frustrating.
Awesome and easy
Big time Savings 5/5
I just saved $200 on a flight to VA!
Price fluctuated too quickly!?! 2/5
Prices change within minutes...feels like it’s like gambling just to get a flight
Be ware of timed tickets!!!! 1/5
I purchased a very expensive Cathay ticket that I’m unable to put on hold due to schedule changes. And Cathay is refusing to help me because I purchased it on Hopper. Shame on you Hopper for not disclosing the full information about the ticket.
It works 5/5
Although it is still hard to tell when to pull the trigger and buy the ticket. This helps a lot with quick view to prices and suggestions on when to purchase
Awesome app & good comparable prices
By brooklyn pauli
My favorite site to book my travel plans quick and easy , 1,2,3 ! 🛫✈️ and like that I’m off on my next adventure
Nice app and... 4/5
To bad the hotel search does not offer map location updating all hotels as you move via the map! Would be a 5star app if it did
No customer service! 1/5
I have been trying to contact them for an entire day. Starting minutes after I booked a flight and realized I chose the wrong date. I wanted to change the date and have had no success trying to contact Hopper. I called the airline and they told me I had to go through the third-party booking company that I booked it through. Good luck with that! I sat at my computer for hours waiting for their response team to get back with me. They purposely make it so you can’t Call or email them you can only try to chat with them online and they don’t respond to you. The worst customer service I have ever experienced. They have a policy of cancellation within the first day but you can’t contact them to do it.
Took three tries 2/5
It took me three tries and it finally booked but I was charged for all of them so I better be refunded!!
HORRIBLE APP - NOT CUSTOMER FRIENDLY 1/5
By Realllly ggggoddd
They do not accommodate to your needs so whatever. They will not go out of their way to fix problems.
My flight got changed and they did not notify me. I did not find out about this change till 3 days before my transportation service called me to notify me that due to my arrival time changing they had no drivers to pick me up.
I had booked a trip for September 2019 since May 2019. 4 months went by and never heard a single communication of change.
Absolutely unacceptable. Horrible experience. Will never book through them ever again. All they offered was excuses and apologies yet no solutions.
Will not buy flights anywhere else 5/5
Thank you for saving me so much money on flights! You made traveling so much more affordable! 💖
Cheap Travel 5/5
By urban prepster
I love the watch feature on this app. This is a wonderful 3rd party company the prices usually are no less than $75 cheaper than using the airline website.
The best travel application 5/5
By CM Velazquez
Hopper is very efficient and always gives me the best deals on flights! Can’t be the prices and the service!
Price changed in 30 seconds 5/5
It kicks me out and the ticket price went up 100 when I went back in not fair, I was at the end about to pay the insurance went up 7 .
Why would you bother looking for a flight anywhere else!
Only thing I’m not happy with is that they don’t offer a multi-city option so you have to book one way tickets. Besides that it’s all good!